5325 matches found
"KeyboardLayout=(Server Default)" cannot take effect on Citrix Workspace app for Linux
Use the following way to change the Keyboard Layout sync mode to Server Default. Configure in StoreFront File Path:C:\inetpub\wwwroot\Citrix%StoreName%\AppData\default.ica Change setting inWFClient:KeyboardLayout=Server Default Or configure in CWA for Linux File path:/.ICAClient/wfclient.ini...
Explaining and Troubleshooting WriteCache Disk Drive Letter Assignment
This article explains the process involved on drive letter assignments for target devices and how to troubleshoot writecache drive letter changes. Background Mount Manager is the component responsible for managing volume names and drive letter assignments on windows. It has a database that is...
Cloud Connector on Sever 2019 STA Shows Down on Netscaler ADC 12.1
When using Microsoft Server 2019 with the Citrix Cloud Software and using Netscaler ADC 12.1, the Cloud Connectors will show as 'DOWN' for the Secure Ticket Authority STA...
How to capture trace on ADM
How to capture trace on ADM...
Error: Element Not Found on launching. ica file with Citrix Workspace app (from Microsoft Store)
Note: This issue applies to, Citrix Workspace app Microsoft store. Launching a virtual app or desktop using .ica file with Citrix Workspace app for Windows Microsoft store version leads to “Element not found” Error...
Issue with Activation Lock Bypass command Endpoint management console for iPhone only.
Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...
Issues with Storefront Authentication via iFrame on SharePoint - SSO & Username + Password do not work
Authentication works if you connect directly to Storefront but it fails when accessingStorefront via iFrame on Sharepoint, You might encounter these errors when Authenticating: SSO fails with error "Unable to log on with the account that you used to log on to the computer" Manual Username+Passwor...
Windows does not recognize the VMXNET3 on App layer after upgraded to Windows 10 20H2.
After upgraded to Windows 10 20H2 on OS layer, then add a new version to App layer or platform layer, Windows virtual machine does not recognize the VMXNET3 virtual adapter. In the Windows device manager, you see a message similar to on packing machine: This device cannot start. Code 10 Operation...
Citrix Receiver for Mac 11.8.2 Compatibility with OS X 10.10
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Apple released Mac OSX 10.10 on October 16th. Changes in Mac OSX 10.10 require changes in Citrix Receiv...
Unable to power-on a VM that uses a RTX A6000 vGPU
When you configure your VM to use an NVIDIA RTX A6000 card for its vGPU, the VM can fail to power on and XenCenter displays the error: "Internal Error:Can't determine the number of VFs for PCI"...
How to Force Connections Through NetScaler Gateway Using Optimal Gateway Feature of StoreFront
This article describes how to use the Optimal Gateway setting available in StoreFront to force applications to launch through NetScaler Gateway. It applies when accessing StoreFront through Citrix Receiver to connect to NetScaler Gateway virtual server and launching resources from XenApp/XenDeskt...
After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain
After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain, with error "Incorrect Pin" Scenario: You may have Storefront, FAS Federated Authentication Service and VDAs in Domain A and there is another Domain Bhaving StoreFront and its...
Diagnosing an unresponsive Citrix Hypervisor server
This article describes how to diagnose an unresponsive XenServer or Citrix Hypervisor server. If you cannot connect to your Citrix Hypervisor server from XenCenter or other orchestration tool, you can use the steps in this article to attempt to regain access to the unresponsive server and gather...
Unable to unistall VDA software, error - ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”
-When the customer tries toremove the VDA from Programs and Features and get error ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”’ and referred to the CTX about troubleshooting MSI installation issues,https://support.citrix.com/article/CTX226932 -If...
Cannot Complete Your Request Error only occurs to certain users connecting from ADC with Azure MFA over to Storefront
Certain users are receiving Cannot Complete Your Request Error when accessing site via ADC url and after entering their Azure MFA credentials and user is redirected to Storefront's URL, then the error is observed. On the Storefront Server we see the following Event: Log Name: Citrix Delivery...
VPX on SDX 22000 - 12.1 build 55.18 - SSL card going down due to unsupported ECDSA ECC Curves
SSL card on primary and secondary devices are showing failed and then both devices have become secondary. In thenewnslog , the countersslerrcardstatusdown will get incremented. In the packet trace, you can see the Client certificate with ECDSA ECC Curve 224...
Hotfix XS82E008 - For Citrix Hypervisor 8.2
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX284874 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...
Storefront 3.12 : SSON not working with Storefront and Microsoft Edge based on Chromium
Works with IE and all other browsers exceptMicrosoft Edge based on Chromium...
Citrix UPM Log Parser
Citrix UPM Log Parser v1.5 Created Date: Oct 8, 2009 Modified Date: Oct 4, 2016 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description Citrix UPM Log Parser has been designed to hel...
Citrix App Layering 4.x: PVS Image Management
PVS Image Management Utility Some customers that integrate with PVS have asked for a mechanism to reduce possible errors when deploying new versions of vDisks. In PVS there are a few ways to modify the vDisk assigned to PVS targets. You can edit the properties of a target and select a vDisk from...
Citrix RDSWatcher
Description RDSWatcher is an advanced Remote Desktop Services session state monitor and logger. It watches all sessions on any Windows machine and logs all session state changes with time stamp as accurately as twice a second. RDSWatcher provides the connection status of current sessions and is...
Cloud Connector Connectivity Check Utility
NOTE: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Deprecated - Jan 21, 2025 The Citrix Cloud Connector Connectivity Check Utility has been replaced by the Connectivity Check tool built into the...
CVE-2019-19781 - Verification Tool
Objective The Check-CVE-2019-19781 tool will enable customers to identify AAA and Gateway endpoints on Citrix ADC and Citrix Gateway devices in their deployment that are vulnerable to CVE-2019-19781. Customers are also encouraged to run the tool upon application of the mitigation steps to ensure...
Restore Policy Console Utility
Created Date: 5/13/2016 Updated Date: 10/10/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The...
Secure Mail Test Tool
Citrix Endpoint Management, using technology formerly called XenMobile Introduction Secure Mail Test Toolis designed to help troubleshoot the ActiveSync servers for their readiness to be deployed with XenMobile environment. This tool can be used specifically for ensuring the proper functioning of...
Customize Logon Page for Each NetScaler Gateway Virtual Server and Redirect Users Based on Each FQDN
This article helps you customize a different logon page for each VPN virtual server hosted on NetScaler Gateway, and configure the NetScaler appliance to redirect users to the customized page based on the FQDN. Prerequisites The NetScaler Gateway must be licensed for the Responder feature to...
How to Specify a Program to Start on Connection by Using Microsoft Remote Desktop Connection
This article describes how to specify a program to start on connection by using Microsoft Remote Desktop Connection. Requirements Remote Desktop Protocol RDP client such as the Microsoft Remote Desktop Connection client MSTSC.exe. Additional configuration on the XenApp Serverto accept these...
Citrix Workspace App for Mac OSX UDP Audio redirection causing high CPU spikes for Citrix Viewer
Frequently CPU spikes while utilizing Citrix Workapce App for MAC OSX 2005 and audio over UDP...
Citrix Interoperability Validation
Microsoft Product Updates Microsoft Security Patch Validation Reports 2025| 2024| 2023 ---|---|--- January| January| January February| February| February March| March| March April| April| April May| May| May | June| June | July| July | August| August | September| September | October| October |...
Target Device running on VMware going into hung state with Event - Too many retries Initiate reconnect
Please consider below scenarios and symptoms: VMware6.7 hosts the Target devices. VMXNet3 is attached to the Target devices. Intermittently the Target Devices go into a hung state. Review of the Wireshark trace shows that the Target Device is constantly reconnecting with the Citrix Provisioning...
WEM Agent hung sporadically by logon on "application processing"
WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...
Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...
Citrix Service Provider license server not reporting due to SSL error
After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...
Black screen at logon to MCS provisioned, ICa, RDP, and via console
User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...
Outlook Search Indexing Fails on Windows Server 2019 VDA
When setting up a Windows Server 2019 virtual machine with Multi session VDA 1912, Outlook Search Indexing is not function properly. In this scenario, User Profile Management functions as expected, and the OutlookOST and OutlookSearchIndex VHDX disks are properly mounted when user signed in...
Google Chrome is crashing within published Desktop sessions
Google Chrome is crashing within published Desktop sessions. Warning message pops-up when launching Google Chrome within published Desktop session: Warning: settings are stored on a network drive. This may result in slowdowns, crashes, or even loss of data...
User Profile Management and Microsoft Store Apps (UWP Apps)
When a user installs an app from the Microsoft Store UWP app onto a Windows 10 VDA with Citrix Profile Management, after a logoff and logon, the application does not persist and must be reinstalled...
Issue: Unable to create a new vDisk
Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...
Desktop Studio Error: "Can't Get License Info"
The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...
Basic Citrix Licensing Information
How does Citrix licensing work? Citrix product goes through a three-step process to check out licenses; information on Licensing overview, visit Citrix Documentation athttps://docs.citrix.com/en-us/licensing/current-release.html Available License types? Visit Citrix Documentation...
Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted
You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...
How to lock Chrome to a single site by using Android Enterprise policies ?
This article mentions how to lock Chrome to a singe site and block other traffic using Android Enterprise policies...
Notice of Change Announcement for Version 11.1 of the Citrix Application Delivery Management (ADM)
Citrix Systems, Inc. announces End of Maintenance for version 11.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM follows a 3-year product lifecycle model. Table 1. Release Milestones and Dat...
How to locate and download Citrix Workspace App
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. Assist with locating and downloading the latest or earlier versions of Citrix Workspace App or Citrix...
Workspace app for ios default display settings
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. What is the default setting for Workspace app for iOS on iPhones? Display settings are not all the...
Master VM Gets Error "The Trust Relatioship Between This Workstation and The Primary Domain Failed" When Trying to Logon to it Using a Domain Account
When trying to log on to master VM using a domain account right after capturing a vDisk from it, an admin user gets error "The trust relationship between this workstation and the primary domain failed." Resetting or deleting and recreating machine account from PVS console does not resolve issue...
NetScaler MAS /var/ space being filled up by postgresql logs
The following SNMP Trap maybe received: MAS NC: High System Disk Usage This trap is sent when the Disk utilization goes high. System Disk Usage and Disk Usage High: 80% will show specific failure information: 80% Severity: MinorSNMPVersion = 2notify = .1.3.6.1.4.1.5951.7.1.2.35Node =...
Codec H.265 not working in HDX session
H.265 not getting utilized in the HDX session with the below settings: Followed the link: https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html Studio Policy set: 1. Graphic Status indicator - Disabled 2. Moving Image Compression - Disabled 3. Optimize...
How to Renew an APNS Certificate for Endpoint Management
This article describes how to update an APNs certificate for Endpoint Management. Refer to Citrix documentation - APNs certificates...
Published Applications or Desktops Do not Launch or Disappear during Launch
Published Applications or Desktops don’t launch, or disappear during launch. There are no errors presented to the user, and nothing in the Event Log of the XenApp server or VDA hosting the application. The issue can present2 different symptoms: The application appears to launch then...