In XenServer, fixed data drives show as removable data drives to BitLocker

BitLocker incorrectly reports that XenVbd disks are 'Removable data drives' and suggests that you use BitLocker To Go with them. However, the physical hardware and emulated NVMe drives show as 'Fixed data drives' and suggest that you use BitLocker. Some Group Policy settings might get confused by...

User profile settings are not saved with WEM

User profile saved settings are not saved. UPM or WEM settings are missing in the registry key locations following = HKLM/Software/Policies/Citrix/UserProfileManager HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings...

Unable to copy and paste after WEM agent is reinstalled. Wfshell.exe application crash occurs

Issue noticed after re-installing WEM agent, users are facing issues with users being unable to copy and paste from Client to endpoint and vice versa. In theevent viewer on the VDA, event ID 1000 error for Wfshell.exe is displayed...

"You must enter valid credentials" error happen when logon Director Web for some users

Some domain admin users fail to logon Director Web page. "You must enter valid credentials" error happen when logon Director Web for some admin users. Username and Password are correct since they can logon via Director server vm console. Event ID 7 Warning show on Director Server Application even...

Update Citrix Secure Access and SSO apps to 23.09.1 before upgrading OS on Mac and iOS devices

In general we have seen two issues with the beta releases from Apple for Sonoma and iOS 17. So if the versions prior to 23.09.1 of the Citrix Secure Access and SSO apps are used with MacOS Sonoma and iOS/iPadOS 17, then the following issues would be seen: Apps will not be able to generate the log...

Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server

If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...

How to export NetScaler files via FTP protocol

This article contains command sample in NetScaler to export some files via FTP protocol...

Enabling a feature on ADC

To enable any feature on ADC...

Cannot complete your request error when using Azure AD saml authentication

SAML authentication policy for AG has been configured. The IDP is Azure AD. However, "Can not complete your request error" appeared when using AG SSO Storefront...

How to disable Receiver for HTML5 in Cloud?

How to disable Receiver for HTML5 in Cloud?...

How to store ICA files of Citrix Workspace app for Windows in memory instead of the local disk

When launching a resource, an ICA file is generated containing instructions on how to access the resource. Older versions of Citrix Workspace app for Windows stored this to disk. As the ICA file can contain sensitive information such as the name of the server hosting the resources, it is preferab...

The Client Shared Printer Mapping into VDA is Slow

The client connects a shared printer and then launch the VDA. It might take 20s to display the client printer inside the VDA...

When Adding Store URL in Citrix WorkSpace App, It will Popup the Error "Cannot Configure the Store"

When adding the Store URL inside the Citrix WorkSpace App, it will popup the error "cannot configure the store"...

ADM DR Node Only Accessible by Default Username/Password

The nsroot password that is configured on our Primary/Secondary ADM hosts did not appear to be replicated to the DR node. When accessing the DR node over the VSphere console we can only log into it with the default nsrecover/nsroot username/password. If I update the password for the nsroot and...

"Failed to convert Boot Configuration Data. The system cannot find the file specified. (0x00000002)"

Attemtpting to run P2pvs and get error "Failed to convert Boot Configuration Data. The system cannot find the file specified. 0x00000002" Followed https://support.citrix.com/article/CTX202159 and still same issue...

How to manually upgrade jQuery version on Citrix NetScaler.

How to manually upgrade jQuery version on Citrix NetScaler. ONLY WHEN ABSOLUTELY NECESSARY, THIS IS AT YOUR OWN RISK...

App Layering - Unable to publish the image - disk space is full

App Layering - Unable to publish the images with a disk space is full error message. Error: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...

Cannot launch applications nor desktops at the second try in Citrix Workspace App

After adding the store to Workspace App, users can launch applications successfully for the first time. But when users exit the Workspace app and reopen it, they fail to launch applications on the second try. Error "Your apps are not available at this time" appears...

How to migrate ns.conf from one appliance to another using Batch Configuration

Demystifying how to migrate the configuration of an existing NetScaler appliance to another NetScaler appliance...

How to Use NetScaler Appliance to Avoid DDoS Attacks.

How to Use NetScaler Appliance to Avoid DDoS Attacks...

NetScaler HA interface report "No HA heartbeats"

The customer saw "No HA heartbeats" on two NetScaler HA nodes' interfaces...

Delay in adding a store in Citrix Workspace 2203 and higher

Citrix Workspace App delays in adding the Store and enumerating resources when done manually or using a policy. This can also be seen with SSON being used with CWA...

How to export a VPX instance on an SDX to an XVA file

This article will describe how to export an XVA file of a VPX from an SDX. This file contains the entire contents of the VPX including an image of the VPX's file systems...

User unable to open ICA file - No Error Reported

When end users access their Storefront and click on the desired published resource, the ICA file is downloaded as per customer configuration but nothing happens when the ICA file is double-clicked...

How to capture and collect logs Citrix Secure Access VPN Plug-in on Windows.

Allow the capture of VPN Plug-In Citrix Secure Access debugging logs for 13.1 and higher builds...

Explanation about 'nshttpd' internal services up on ports 80.

After a recent upgrade from 13.0 build 90.11 to 13.1 build 48.47, I noticed a new internal service was installed. "set service nshttpd-gui-x.x.x.x -80 -cip ENABLED" Is this a necessary service and what is it's purpose? If it's not needed, I'd like to disable since it's using port 80...

ICA latency in Director frequently displays high (not 64000ms) when accessed via NetScaler Gateway

When user accessed Virtual Desktop via NetScaler, admin may find the "ICA latency" in Director frequently displays unreasonable high valuenot 64000ms, while "ICA RTT" value is in normal range. It's telling ICA RTT ICA latency. In fact, users have no high latency or bad interaction experience whil...

Monitor Stays Black After Terminating a Remote session on Remote PC.

Black screen on Remote PC after disconnecting. Session appears to be hung or unresponsive...

CVAD 2203 CU2: Error: "Your OneDrive folder can't be created in the location you selected.”

On CVAD 2203 CU2, you followedhttps://docs.citrix.com/en-us/profile-management/current-release/configure/enable-the-onedrive-container.html to configure OneDrive Container with Citrix Profile Management but it does not work. The Policy was applied via Citrix Active Directory GPO...

WEM Server Failed to Connect Database after SQL AlwaysOn Failover to Secondary

User has followed Citrix Doc below to setup AlwaysOn for WEM: https://docs.citrix.com/en-us/workspace-environment-management/current-release/system-requirements.htmlsql-server-always-on However, the WEM server won't be able to connect AlwaysOn database after a failover from primary SQL to...

How to Block HTTP TRACE Method by Using Responder Policy

This article describes how to use responder policy to block http trace method when clients access origin web servers behind lb virtual server...

How to configure NetScaler to reset interfaces when HA manually failover

When the HA failover is performed manually, the old primary node can reset all interfaces...

Smart Card logon fails with error "You cannot log on using a smart card"

Cannot logon to Storefront web site using smart card. Error received: "You cannot log on using a smart card". Test.aspx page fails indicating this is a MS issue mapping client certificates to IIS...

[NS 13.1]iOS/Android Workspace adding account failure via NetScaler Gateway

After NetScaler upgrade from 13.0 to 13.1, end-user may find Mobile Workspace Application will prompt error when adding account via NetScaler Gateway: On Android Workspace: it shows "An error has occurred while connecting. Check your server address and data connection.Error Code 548." On iOS...

Client BSOD Code APC_INDEX_MISMATCH when Launch ICA Session

Client BSOD code APCINDEXMISMATCH when launch ICA session...

How to Make One Host Go into Maintenance Mode without Affecting VMs Running on It

This article describe how to make one host go into maintenance mode without affecting VMs running on it...

NetScaler firmware upgrade to 13.1-42.47 or later versions failing from GUI

NetScalers havingany builds of 12.1 or 13.0 version or earlier than 13.1-42.47 cannot perform an upgrade to the version 13.1-42.47 or later through GUI. Trying to perform an upgrade through GUI reports an error "file too large" or UI might hang...

Driver Disk for Microsemi smartpqi 2.1.22 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.22040 Issues resolved in thi...

TCP & ICMP session are not resumed after Auto reconnect

TCP & ICMP session are not resumed after Auto reconnect TCP Expectation by Customer When the Citrix Gateway client is disconnected and reconnect itself automatically, we expected the TCP communications to be resumed through the retransmission capacity of TCP...

StoreFront - Unable to import configuration

Unable to import StoreFront configuration from existing environment into a newly installed Storefront server with no stores created...

[CGS] Citrix Cloud Workspace launching Desktop via CSG is stuck at "connecting" and failed

Citrix Cloud Workspace launching Desktop/App via CSG Citrix Gateway Service is stuck at "connecting" and failed. In the Netscaler Gateway Service logs, seen in ns.log: Event "Application launch failed. Connect command sent to Controller."...

Workspace Error "Unable to add account with the given server URL" after enabling WAF on ADC

After enabling WAF on ADC, the following error is seen while adding Citrix Gateway URL on Workspace : "Unable to add account with the given server URL. Ensure that it is correct or enter your email address." Traffic Flow Brief Topo: Workspace LB SSL Virtual Serveron ADC1 , WAF enabled Citrix...

Workspace App for Mac - Known Issue - March 23rd 2023

When using Citrix Workspace App for Mac, users may receive the following errors: - Unable to communicate with Authentication Manager service - The Store doesn't exist. Please retry or contact support. - Citrix Workspace cannot connect to the server. Check your network connection. -Could not...

Connection Interrupted. Citrix Workspace will try to reconnect in over an hour

Connection Interrupted. Citrix Workspace will try to reconnect in over an hour...

Anonymous LOGOUT logs explanation

ns.log： Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263167 0 : "Created nFactor session for user Anonymous" Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263174 0 : "AAAD API:...

The certificate authority is invalid or incorrect

EPA scan error. "Access Denied: your device does not meet requirements for logging on" "The certificate authority is invalid or incorrect." from nspex.txt...

How to specify command line parameters when distributing a WEM application

To deploy applications via Workspace Environment management with additional command line parameters...

Requirement to update Virtual Hosting Pool ID after moving machines to new host connection

After moving virtual machines from an old host connection to a new host connection, you may experience issues with power managing machines from the PVS console or if VMs have been created with BDM Boot Partition, you may not be able to update the BDM Boot partition when you add an additional PVS...

Virtual Servers and Service Groups DOWN after secondary ADC upgrade

Virtual Servers and Service Groups DOWN after secondary NetScaler upgrade...

Disconnected sessions not reconnecting in Server VDA 2203 and higher

After a disconnection the user profile stays active on the server the user was first logged and is locked. When users get disconnected and click the Desktop-icon to get into their session again, they always get a temporary profile on another server. No additional configuration regarding...