No space to leaf-coalesce

Space is not reclaimed during a garbage collection or leaf coalesce operation. SMlog reports "No space to leaf-coalesce... but enough space if skip snap-coalesce"...

[NetScaler] Graceful disable service may trigger TCP RESET immediately

According to eDoc:Graceful shutdown of services. If we disable an HTTP service with the following command: disable service HTTPSvcName 0 -graceFul YES We expect to see all ESTABLISHED connections alive. But in real cases, we may see partial connections got TCP RST from NetScaler ADC immediately...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 10

Package name: xms10.14.0.11013.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and...

The certificate authority is invalid or incorrect

EPA scan error. "Access Denied: your device does not meet requirements for logging on" "The certificate authority is invalid or incorrect." from nspex.txt...

Citrix Secure Access setup failed in Windows11 (ARM64 based)

CitrixSecure Accesssetup failed in Windows11 ARM64 based with the below error "Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network ConfigurationOperators group......"...

Requirement to update Virtual Hosting Pool ID after moving machines to new host connection

After moving virtual machines from an old host connection to a new host connection, you may experience issues with power managing machines from the PVS console or if VMs have been created with BDM Boot Partition, you may not be able to update the BDM Boot partition when you add an additional PVS...

How to migrate an existing ADM instance to a newly deployed ADM server.

To demonstrate how to migrate an existing ADM instance to a newly deployed ADM server...

Setup syslog for Splunk

You can now integrate Citrix ADM with Splunk to view analytics for WAF, Bot, and behavior-based violations in your Splunk dashboard. Splunk add-on enables you to: Combine all other external data sources. Provide greater visibility of analytics in a centralized place. Citrix ADM collects Bot, WAF,...

Clean up stale Azure AD devices with script

Under normal circumstances, when powering off Azure Active Directory AAD joined non-persistent VM, MCS agent inside VM will perform Azure AD leave and remove device record from Azure Active Directory. Occasionally, the action may fail, it will leave stale device in Azure AD. Recently, Azure AD...

XenMobile Sever - iOS Devices failing to deploy apps and policies - TOPIC MISMATCH Error

Devices not getting latest changes, and on the XMS Console we see the device information is not up to date last login, OS version, App Inventory On the logs see entries like: TOPIC MISMATCH errors 2021-10-04T16:03:42.153-0600 | Basic XXXXXXXXX| WARN | http-nio-10443-exec-3752 |...

A System Reserved partition is visible in a vDisk when it is created using the Imaging Wizard.

Using the Imaging Wizard a new vDisk is created. A drive letter is assigned to the System Reserved partition and it is visible in the new vDisk. It is expected behavior by design. The System Reserved partition should be invisible to users. Before publishing the vDisk to target devices, the drive...

ERROR : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'.

On Broker machine event viewer : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'. --- Microsoft.Data.Sqlite.SqliteException: SQLite Error 14: 'unable to open database file'. à Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRCInt32 rc, sqlite3 db à...

DNS resolution issue with new 13.0.86.17 client

ADC version 13.0.86.17, with 'Citrix Secure Access' VPN client the same version, shows as version 22.2.1.103 in the client. The old client was 13.0.58.30 shown as 21.3.1.2 1. Some users report that on the new client they cannot resolve any DNS record...

[ADM Service]"failed with error Unable to set capacity" when allocate ADC licence in Cloud

The newly built ADC VPX could successfully onboarding to Cloud ADM Service. However, when allocate ADC VPX Instance and Bandwidth license to VPX in ADM service GUI page, opeartion failied with below error prompt: "Failed to set capacity. Reason:Command failed on ... Request to ... failed with err...

Unable to detect AD forest while creating machine catalog in Citrix DaaS

Unable to detect AD Forests with two domains abc.loc and xyz.loc in the Citrix Cloud environment while creating a machine catalog with below error - ErrorDetails":"Error Id: XDAPI:6E90CBED\r\n\r\nException:\r\nDesktopStudioErrorId : ExceptionThrown\r\nException : System.InvalidOperationException:...

Microsoft Teams optimization on Citrix Workspace app for Chrome OS

Pre-requisites/System Requirements Why you should use Teams optimization Configuring Microsoft Teams optimization Caveats Troubleshooting Pre-requisites/System Requirements...

Windows 11 22H2, 23H2 & version 24H2 – Citrix Known Issues

Microsoft releases updates for Windows 11 on an annual feature update cadence. Windows 11 feature updates will release in the second half of the calendar year. The updates released so far: Windows 11 2022 Update 22H2 Windows 11 2023 Update 23H2 Windows 11 version 24H2 October 2024 This article is...

PVS PXE boot fails: No more network devices / No bootable device

PXE boot fails TFTP transfer after receiving a valid DHCP configuration. Sample failure of this type in screenshot below. Network traces show correct ARP responses going both ways. The target device will not send the first read request unless the ARP response is correct. line 13 in the screenshot...

Error while uploading CSR to renew APNS certificate

When customer attempts to upload a certificate signing request athttps://apnsui.xm.cloud.com/apns, they get an error message saying the upload failed, even though the CSR is created correctly...

Citrix ADC VPX VM STATE Halted after upgrade to SDX 13.1

After upgrade to SDX 13.1 27.59 or lower 13.1 version firmware, you may find SDX booted with SVM running, but VPX in Halted state. Try launch the VM you get the following error: "INTERNALERROR xenopsd internal error: Unix.UnixerrorUnix.ENODEV. "write". "" Checking mpscontrol.log on SVM, you may...

PVS Streamprocess: Login failed (error code: 4) for device <devicename>

Target devices are stuck at booting: Application event log is flooded with StreamProcess Event ID 10 that reads: "Login failed error code: 4 for device targetdevice1: No servers available for disk" Application event log will also have Streamprocess event ID 11's which read: "Detected one or more...

Citrix Provisioning Console communication error while running on Azure

The Citrix Provisioning Console fails to communicate with Azure after TLS 1.0 has been disabled. This prevents the use of CVAD Setup Wizard or power management in Azure using the Citrix Provisioning Console or Citrix Provisioning PowerShell interfaces. This affects all version of Citrix...

PVS : Failed to created machines using CVAD wizard , error : Cannot create BDM partition for device

PVS : Failed to created machines using Citrix Virtual Apps and Desktop wizard , error : Cannot create BDM partition for device xxxxxxx PVSDllHypervisorPlatforms,,0,,5,EntryExit," targetFolder: Rxxxtestxxx Esx.cs5185: UploadFile",""PVSDllHypervisorPlatformsAO,,0,,5,Information," httpUrl:...

Troubleshoot Gray or Black Screen

Troubleshooting steps for gray / black screen: Problem| Solution ---|--- Check the event log when gray screen appears or seamless apps fail to launch| Error ID 1002CTX220418 Error ID 1005 and 1003CTX312452 Gray screen when launching Citrix Virtual Desktop with Citrix WEM Service Agent | CTX312240...

Cannot activate Microsoft Pinyin IME in Windows server 2016/2019/2022

Cannot activate Microsoft Pinyin IME in Windows server 2016/2019/2022 VDA if client keyboard layout set “sync only once” mode Following are the details of the error, 1. VDA OS is a Windows server 2016/2019/2022 English version. 2. CWA Windows set the keyboard layout to “Sync only once – when the...

Citrix Cloud: Unable to create Host Connection in Azure cloud Error: "No Citrix CC was found"

While creating host connection on Citrix Cloud user receives: Error "No Citrix CC was found, either on the site or for the required zone. At least one CC is needed for the site."...

Microsoft Security Update Validation Report July 2022

Microsoft’s July 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English-only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Shadow Options are Unavailable in the ICA Listener or Management Server Consoles

The shadowing options on the Advanced Connection Settings dialog box of the listener are unavailable or restricted. If the shadow options are unavailable, all options were restricted during installation. If some of the options appear and some do not, the missing options are the ones restricted...

CWA 1912 CU4 : USB component fails during installation

Citrix workspace is packaged and installation command is added - CitrixWorkspaceAppweb.exe" /SILENT /Noreboot ADDLOCAL="ReceiverInside,ICAClient,DesktopViewer,Flash,Vd3d,SSON,USB,AM,SELFSERVICE" /INCLUDESSON ENABLESSON=Yes DONOTSTARTCC=1 /ENABLECEIP=False ALLOWADDSTORE=Y...

su: nobody to pgxl in console

Citrix ADM instance constantly showing su: nobody to pgxl in console RCG-ISLBADM-PRI su: in promptechooff: tcgetarrt: Inappropriate ioctl for device RCG-ISLBADM su: nobody to pgxl...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 6

Package name: xms10.14.0.10628.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: May 2022 Languages supported: English US Important notes about this...

CWA for Mac 2203: Random Session disconnects

CWA for Mac will disconnect a session at random. Auto connect-back will also fail. SSL connection error - "status 43" will be reported in Citrix Viewer logs | 03-16-2022 | 10:17:48.817 | 2724 | 5 | sslasock.c | 1359 | SSLDecryptPacket | TCTD | TTERROR | doDecryptData failed. status: 43 | 03-16-20...

Windows 10 Endpoints Are Not Redirecting Input Devices Properly And Output Redirection Works Fine

This Local Policy Settings must be enabled within the VDA and Endpoint: Local Group Policy Editor: "Computer Configuration Administrative Templates Windows Components Remote Desktop Services Remote Desktop Session Host Device and Resource Redirection" Allow Audio And Video Playback Redirection...

Unable to launch desktop via Gateway in invoked mode ( Client Detection done and selected workspace to Always Open ICA file )

Unable to launch desktop via Gateway in invoked mode. ICA launch works downloading the file, non invoked mode and clicking on it works In the non-working response for ICA file download, we see Riverbed headers highlighted and the "Connection: close" header being stripped...

Gateway page stuck after authentication on Chrome browser v100

- Citrix Gateway integration with Storefront -Custom Themes based on RFWEBUI, but may appear with others too - Observed at CVPN and Regular Storefront Integrations. -Chrome Version updated to 100.0.4896.60 Official Build 64-bit or later triggers the issue. - Page is stuck spinning circle...

Failed to add device when registering with OTP

Failed to add device when configuring OTP One Time Password...

Citrix - Gateway as a service - Error Codes For Session Launch Failure

Multiple Error codes during session launch failures...

Citrix Gateway and StoreFront Error After Upgrade "There are no apps or desktops available to you at this time."

Customer had upgraded ADC firmware to 13.0.71.44 from 13.0.58.30 during a change window. Post-upgrade when they authenticate and login to their Citrix Gateway URL and land on StoreFront, they get a blank screen with no applications and desktops being displayed. The issue is seen on all browsers...

Power actions fail for all target devices from PVS console

When attempting to power manage Target Devices via Citrix PVS, the power actions for Restart and Shutdown are failing., i.e. right click Target Device Restart or Shutdown, the process starts but fails with status "Failed". No errors are reported in the event logs...

Citrix Workspace App for Mac 2111: Zoom VDI Plugin and Cisco JVDI plugin failed to work after CWA for Mac 2111 upgrade

After upgrade to CWA for Mac 2111, Zoom VDI plugin and Cisco Jabber JVDI plugin failed to connect Zoom VDI and Cisco Jabber in Citrix Session...

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation. Some types of data for example simple text do work as expected, but other data doesn't like, Copy tables data and paste it to Excel at...

How to add text message on Gateway logon page that AAA authentication enabled.

In AAA authentication profiled configured Gateway Virtual server, you may found the rewrite policy method to addsome texts on Netscaler Gateway logon page is no longer effective. This is because the portal layout mechanism is changed compared with basic authentication policy scenario. Before we g...

"KeyboardLayout=(Server Default)" cannot take effect on Citrix Workspace app for Linux

Use the following way to change the Keyboard Layout sync mode to Server Default. Configure in StoreFront File Path:C:\inetpub\wwwroot\Citrix%StoreName%\AppData\default.ica Change setting inWFClient:KeyboardLayout=Server Default Or configure in CWA for Linux File path:/.ICAClient/wfclient.ini...

Cloud Connector on Sever 2019 STA Shows Down on Netscaler ADC 12.1

When using Microsoft Server 2019 with the Citrix Cloud Software and using Netscaler ADC 12.1, the Cloud Connectors will show as 'DOWN' for the Secure Ticket Authority STA...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

MCS Unable to add machines to catalog Failed to create a computer account,due to an unknown error

You may be unable to add machines to catalog, receiving error "Failed to create a computer account , due to an unknown error." after 9 machines are added Error details: etting error. Transaction ID: Action Name: MCAddMachineInitialzation An error occurred. Contact Citrix Technical Support, and...

Citrix Provisioning Services - Target Fails To BDM Boot When Running The Imaging Wizard

When using BDM to boot the Master Target Device to capture a new vDisk it fails to boot. With verbose mode enabled in the bootstrap you will see the Target download the bootstrap and then login to a PVS Server at which point it will sit at a black screen indefinitely...

Vdisks Are Not Deleted From VDisk Store after Being Deleted From PVS Console

After doing a merge, deleting vdisk versions on PVS console does not delete them from vdisk store, no errors are seen on PVS console. After deleting the versions, if we check store using File Explorer, we still see the vdisk versions present...

[ADM Cloud] License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

Licenses are missing like below on ADM Cloud Service: And managed ADCs enter graceful period due to no license activation...

Microsoft Security Update Validation Report July 2021

Microsoft’s July 2021 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...