PVS server cannot logon database with Error "The Login is from an Untrusted Domain and Cannot ..."

PVS server console cannot be launched with error: "The database login failed." SQL server log error: "Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication." "SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection...

Workspace error "Your account cannot be added using this mail address" or "Cannot contact store"

When attempting to add account with NetScaler Gateway FQDN on Windows Workspace, users encounter below error message: "Your account cannot be added using this email address." Or "Your apps are not available at this time. Please try again in few minutes or contact your help desk with this...

Update Citrix Secure Access and SSO apps to 23.09.1 before upgrading OS on Mac and iOS devices

In general we have seen two issues with the beta releases from Apple for Sonoma and iOS 17. So if the versions prior to 23.09.1 of the Citrix Secure Access and SSO apps are used with MacOS Sonoma and iOS/iPadOS 17, then the following issues would be seen: Apps will not be able to generate the log...

How to drop illegal hostname contained request in NetScaler Gateway with responder policy

This article will describe how to configure responder policy to drop illegal hostname contained request in a NetScaler Gateway. e.g."nsg.lab.local" is the FQDN of NetScaler Gateway, to block user from accessing the gateway with other URLs, like IP address or other FQDN with tempering DNS records...

How to block specific URL request with rewrite policy in NetScaler

This article describes how to configure rewrite policy to drop specific URL request to NetScaler Load Balancing Virtual Server traffic...

Workspace App mouse click placement mismatch

When an application is started from the Citrix Workspace for a multi-monitor setup 5+ monitor setup it's impossible to click on the app. Actual mouse click location does not match clicked location...

Error "Try again after some time or contact your help desk" after authentication passed

After inputting your username and password to "https://x.x.x.x/manageotp" page, you are encountering an error message that says, "Try again after some time or contact your help desk " "Rejecting with error code 4009 “， ”receiveldapusersearchevent:ldapfirstentryreturned null, user XXX not found “...

App or Desktop disappears immediately after launch and session is left in Disconnected State

App or Desktop disappears immediately after launch and session is left in Disconnected State on Studio and the VDA...

Citrix MCS failed when Azure storage account configured with TLS 1.2 Version.

Citrix MCS fails if the Azure storage account is configured with the TLS 1.2 version...

Citrix FAS Server registration failure with Citrix cloud

FAS Server fails to register with the Citrix Cloud. Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. --- System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. --- System.IO.IOException: Unable to read da...

Pre-Launched HDX Session warning with the message "The published resource is currently unavailable".

When a user opens Citrix Workspace app, they randomly observe the warning pop-up of "Pre-Launched HDX Session" with the message - "The published resource is currently unavailable. Contact your system administrator for help"...

Configuration of ICA storage policy for Citrix Workspace app for Windows

By default, the ICA files are stored on the local disk for Citrix Workspace app for Windows with the version prior to 2106. Citrix Workspace app for Windows with version 2106 or later change the storage policy of ICA files, which will be stored on memory by default. The default behavior can be...

Unable to launch the PVS console. Error: "Unable to connect to the Domain Controller.."

After completing the PVS configuration Wizard using a service account within the same domain as the PVS server, the administrators are unable to launch the PVS console and observe the error - "Unable to connect to the Domain Controller if any or the default rootDSE. Error code: 44936673, message:...

How to Recognize NetScaler Gateway User Login and Logout Entries in ns.log

This article introduces how to locate gateway login and logout records in ns.log to monitor authentication success/failure for each user...

Secure Mail - Unable to sync emails - Log Error: Caught ParserException in with Sync

Emails do not sync. Reinstalling Secure Mail does not resolve the issue. Secure Mail logs show: " 2019-07-16T10:40:23.024-0700 ",SecureMail,ERROR 2,-ActiveSyncEngine postSynchronousCommandWithData:contentType:withParser:withCommandString:withTimeout:error:,"Caught ParserException in with...

How to check the port connectivity between NetScaler and VDA server

This article describes how to check port connectivity between NetScaler SNIP and VDA over TCP 2598 or 1494 by LB service...

ADM DR Node Only Accessible by Default Username/Password

The nsroot password that is configured on our Primary/Secondary ADM hosts did not appear to be replicated to the DR node. When accessing the DR node over the VSphere console we can only log into it with the default nsrecover/nsroot username/password. If I update the password for the nsroot and...

Mouse cursor disappears in the double dop scenario

The mouse cursor disappears in certain double-hop scenarios or when using the VirtualBox client. There appears to be a bug in the VirtualBox client rendering of 32-bit color cursors, which causes the mouse cursor to disappear. Double-hop scenarios where CWA for Linux versions prior to 2309 and CW...

ADM HA "Not valid password or incorrect host IP or the host is unable to respond the the request"

When adding the primary ADM on the secondary ADM, the customer encountered the following error: "Not valid password or incorrect host IP or the host is unable to respond to the request."...

Mouse cursor disappears when launching a session in full-screen mode

Mouse cursordisappears when launching a session in full-screen mode...

How to manually update Web Application Firewall Signatures

Provide steps to updateWeb Application Firewall Signatures...

How to create a Rewrite policy that will change characters in URL to lowercase

How to create a Rewrite policy that will change characters in URL to lowercase...

How to Use NetScaler Appliance to Avoid DDoS Attacks.

How to Use NetScaler Appliance to Avoid DDoS Attacks...

Re-installation Session Recording Agent fails with Error 1920

Session Recording Agent installation failed with Error 1920, below events are logged on VDA Application Event log Event ID : 11920 with message Error 1920. Service 'Citrix Session Recording Agent' CitrixSmAudAgent failed to start. Verify that you have sufficient privileges to start system service...

Numlockが勝手に切り替わる

公開デスクトップ利用中に USB テンキーパッドのオン・オフが勝手に切り替わってしまうことがありました。 ・USB テンキーパッドの機種を変更したところ、事象が発生しなくなりました ・使用アプリケーションや操作内容には依存しません ・USB テンキーパッド部分の操作中、意図せず発生した事象であり、キーボードのその他キー操作では発生しませんでした ・なお、接続元端末における以下のレジストリ設定変更では解消しませんでした。 HKEYLOCALMACHINE\SOFTWARE\Wow6432Node\Citrix\ICA Client\Engine\Lockdown Profiles\All...

How to disable the automatic launch Citrix Workspace App for Windows when logging into the OS

How to disable the automatic launch Citrix Workspace App for Windows when logging into the OS...

Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

"Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP. MAC workspace current version is 2212. Can successfully launch resour...

PVS Target Device hangs/freezes when placed under isolation by Windows Defender

The PVS Target VM goes into a hung state...

How To Troubleshoot High Packet or Management CPU Issue on Citrix ADC

CPU is a finite resource. Like many resources, there are limits to a CPU's capacity. The NetScaler appliance has two kinds of CPUs in general: The Management CPU and Packet CPU...

Cannot Add Store to Workspace App, Errors "Your Apps are not available at this time."

Cannot add store to workspace app Your Apps are not available at this time. Please try again in a few Minutes or contact your help desk with this information: Cannot Contact Store...

Difference between 'nsconmsg -K ./newnslog -d event' and 'show ns event'

This article explains how 'show ns event' nscli command is different from 'nsconmsg -d event' output...

Netscaler nstcpdump timestamp shows as UTC+0 instead of device local time(e.g. GMT+9).

Starting from version 13.1, when the TCPDUMP command is executed in CLI, GMT+0 time is applied instead of GMT+9 time set in Netscaler. Nstrace is normally applied as GMT+9 time, but only TCPDUMP is applied as GMT+0...

Your Logon Has Expired. Please Log on Again to Continue

Whenspecific users logon to Storefront Workspace App for web without Netscaler gateway, after typing the username/password, the below error appears: Your logon has expired. Please log on again to continue...

How to move VDA storage on Citrix Hypervisor

Move VDA disks to another storage on Citrix Hypervisor...

Upmoutlookhook64.dll error launching a Published Desktop session

Error "C:\Program Files\Citrix\User Profile Manager\upmoutlookhook64.dll is either not designed to run on Windows or it contains an error" when launching Outlook from a Published Desktop...

User unable to open ICA file - No Error Reported

When end users access their Storefront and click on the desired published resource, the ICA file is downloaded as per customer configuration but nothing happens when the ICA file is double-clicked...

Blank Windows Display when Open Citrix Workspace APP

When opening Citrix Workspace App, it displays blank. User cannot input store's URL or username&password to login. However, the ICA session can be launched through browser. It shows msedgewebview2.exe crashed because tsafedoc64.dll does not meet the Microsoft signing level requirement in Event...

Noticeable Delay of Adding User Store in CWA for Mac Residing within a Restricted Intranet

In an isolated intranet that can't connect to the Internet, CWA for Mac users may notice an obvious delay of around 30 seconds during certain operations e.g. adding a store, user authentication, and launching published resources...

How to Block HTTP TRACE Method by Using Responder Policy

This article describes how to use responder policy to block http trace method when clients access origin web servers behind lb virtual server...

Unable to open the PVS Console

Unable to open the PVS Console...

Published Explorer.exe and other applications close instantly after launch

When a published application such as Explorer is started, it closes instantly. Please note: this can also apply to many other applications that exhibit this behavior and not excluded to just explorer.exe. This is a built-in timer in Terminal Services which dictates if a session is not fully...

Microsoft Security Update Validation Report June 2023

Microsoft’s June 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

[NS 13.1]iOS/Android Workspace adding account failure via NetScaler Gateway

After NetScaler upgrade from 13.0 to 13.1, end-user may find Mobile Workspace Application will prompt error when adding account via NetScaler Gateway: On Android Workspace: it shows "An error has occurred while connecting. Check your server address and data connection.Error Code 548." On iOS...

How to Change Write Cache Disk Letter

In particular scenario, write cache disk letter need to be other letter rather than 'D'. This article descirbes how to implement this request...

After NetScaler upgrade to 13.1-45.61 Bind commands to SSL service not saved

After NetScaler upgrade to firmware version 13.1-45.61, the bind certkey and ECC curve commands to service/service group/internal services are not saved...

ADC upgrade failed with error code 1

Getting error code 1 while upgrading ADC Upgrade through CLI if GUI fails during Citrix ADC upgrade from 13.0 to 13.1 got failed with below error. "there was a problem with your upload. Failed with error code:1, please try again"...

How to Diagnose IP Conflicts on the ADC

To check if any ADC IP address have IP conflict...

All ADC using pooled license entered grace period

All Netscaler Instances using Pooled License via ADM agent entered grace period...

Secure Hub for Android stops responding after upgrading to Android 13

End users after upgrading to Android 13 with Citrix Secure Hub installed and configured, may experience the following behavior: Secure Hub goes into an infinite spinning loop Citrix PIN gets prompted indefinitely...

Unable to import GPO into Workspace Environment Management service - Invalid Zip file

When trying to import a GPO into WEM console in Citrix Cloud Web console, users get an error stating "Invalid ZIP file. Replace your file and try again"...