ADC is hanging on “Loading your applications“ screen when accessing the gateway page

After gateway authentication passed, gateway page stucked on “Loading your applications“...

PVS PXE boot fails: No more network devices / No bootable device

PXE boot fails TFTP transfer after receiving a valid DHCP configuration. Sample failure of this type in screenshot below. Network traces show correct ARP responses going both ways. The target device will not send the first read request unless the ARP response is correct. line 13 in the screenshot...

Agents are not reporting registering with WEM Broker; Cache sync failed with error: SyncFailed

Agents are not reporting registering with WEM Broker; Cache sync failed with error: SyncFailed WEM Agents are not reporting to the WEM Broker Infrastructure server; Red X appears next to Agent Hostname in WEM Console...

Secure Mail: not getting ios push notifications with Microsoft Intune

You have deployed Citrix Secure Mail via Microsoft Endpoint Manager for employees to access their on prem actyvesync mailboxes in iOS Users notice they are getting Calendar events but NOT email notifications Despite having properly configured Securemail settings in Microsoft Intune as per our...

NSC* ANNOUNCEMENT FOR CITRIX ADC(NETSCALER) MPX/SDX 14030 FIPS, 14060 FIPS, 14080 FIPS, 14000Z FIPS

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix ADC NetScaler MPX 14030 FIPS, MPX 14060, MPX 14080 FIPS, MPX 14000Z FIPS, SDX 14030 FIPS, FIPS, SDX 14060 FIPS, SDX 14080 FIPS, SDX 14000Z FIPS Note: 14xxx FIPS upgrade SKUs and 14000Z FIPS upgrade SKUs for these models will ...

Error while uploading CSR to renew APNS certificate

When customer attempts to upload a certificate signing request athttps://apnsui.xm.cloud.com/apns, they get an error message saying the upload failed, even though the CSR is created correctly...

Unable to use managed-app-utility.jar from MAM-SDK with Java 11

Building a custom app using Java 11 or later, the gradle build chain fails when invoking the final stage "task generateMdx" as the jar file for this stage requiresJava 1.7/1.8 Java/JDK 8...

How to export logs using App Layering 2204 or higher

Walk-through the new export logs steps...

After upgrade to 13.0-85.x or above, unable to access Citrix VPN.

Users getting " No Intranet IP available " post authentication to Citrix VPN. This is only seen in ADC version 13.0-85.x and above...

Unable to receive email and calendar notifications from Secure Mail on Android 13

customers are unable to receive email and/or calendar notifications on Android 13...

Unable to login HA Secondary ADC with default password after upgrading from 12.1 to 13.0

You may using Citrix HA ADC default password in 12.1/11.1 legacy builds, and upgrading an ADC HA Secondary Node to 13.0, then found you cannot login to Secondary Node with default password. Error: Invalid username or password...

Driver Disk for Qlogic fastlinq 8.70.10.0 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's fastlinq driver and wish to use the latest version of the following: Driver Module| Version ---|--- qed| 8.70.10.0 qede| 8.70.10.0 qedf| 8.70.10.0 qedi| 8.70.10.0 qedr|...

PVS 1912CU5 on Windows 2012 R2 with KB501874: The specified AuthGroup does not exist

PVS console fails to login with error: "The specified AuthGroup does not exist"...

Error: User not authorized to execute this command when executing commands via CLI or GUI

Local User Receives:ERROR: Not authorized to execute this commandon CLI and in GUI. CLI GUI...

App Layering - Stuck Tasks or new tasks hang at "pending" or "stalled"

Tasks won't progress, appear as stalled. New tasks sit at "Pending" From maservice.log: 2021-01-11 09:10:25,575 WARN 20193 UnitOfWorkImplemen: Transaction is implicitly being rolled back at Uni.Appliance.PersistenceLayer.UnitOfWork.UnitOfWorkImplementation.Dispose 0x00025 in :0 at...

Additional Lifecycle Information for Receiver for Mac

This article is a supplement to theLifecycle Milestones for Citrix Workspace App and Citrix Receiver . It provides additional details on End of Maintenance and End of Support dates for the listed versions of Citrix Receiver for Mac. Additional Lifecycle Information for Receiver for Mac Receiver f...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 7

Package name: xms10.14.0.10742.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10628.bin,xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: August 2022 Languages supported: English US...

[APPFW]"File too large" raises when upgrading appfw default signature "*Default Signatures"

Error "File too large" raises when to upgrade default signatures to version 89V89 On GUI Log sample could be seen in ns.log Jul 25 09:09:18 12 httpd: 49801 Netscalerip 127.0.0.1 - User nsroot - Remoteip 127.0.0.1 - Method POST - Command "params": "warning": "YES" "systemfile": "filename":...

Reduce logon time with Profile Management

Profile Management provides various features to improve logon performance. Examples are Profile streaming, Enable profile streaming for folders, Accelerate folder mirroring, Enable the Profile container for the entire user profile, and more. These features are helpful in scenarios where profiles...

Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB

Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB...

Auto Redirection to Desktop/App list via Gateway stucked in "Detect Citrix Workspace app" page

To auto launch desktop, you should ensure Citrix Webhelper work as invoked mode to accessdesktop/app via Citrix Gateway, please refer toCTX221662 for more details. This need user to encounter "Detect Citrix Workspace app" page to check local installed Citrix Workspace app. If you do not see this...

How to capture a full memory dump from a PVS target running on Azure

This article will cover the steps necessary to prepare an Azure VM running PVS to be able to capture a full memory dump...

Citrix ADC VPX VM STATE Halted after upgrade to SDX 13.1

After upgrade to SDX 13.1 27.59 or lower 13.1 version firmware, you may find SDX booted with SVM running, but VPX in Halted state. Try launch the VM you get the following error: "INTERNALERROR xenopsd internal error: Unix.UnixerrorUnix.ENODEV. "write". "" Checking mpscontrol.log on SVM, you may...

PVS Streamprocess: Login failed (error code: 4) for device <devicename>

Target devices are stuck at booting: Application event log is flooded with StreamProcess Event ID 10 that reads: "Login failed error code: 4 for device targetdevice1: No servers available for disk" Application event log will also have Streamprocess event ID 11's which read: "Detected one or more...

Hotkey "CTRL+Break" does not work on Windows VDA through Citrix Workspace app for Linux Clients

The CTRL+Break hotkey does not work if we launch a Windows VDA session from a Citrix Workspace for Linux client. Steps to reproduce the issue 1. Open the Windows Command Prompt in the Windows VDA session from Citrix Workspace for Linux client. 2. Run the "ping -t google.com" command 3. Press the...

Microsoft Security Update Validation Report August 2022

Microsoft’s August 2022 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Driver Disk for Microsemi smartpqi 2.1.18-045 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.18045 Issues Resolved In this Driver Disk Includes general enhancemen...

.NET Application Event ID 1026 Inventory.exe unhandled exception

On PVS server, periodic errors every 6-10 minutes are being logged: Application event ID 1026 from .NET with details:Application: Inventory.exe;The process was terminated due to an unhandled exception. Application event ID 1000 with Faulting Application name: Inventory.exe System event ID 36871...

How to block users from logging in VPN during non-working hours

This article address a configuration sample to block users from logging in VPN during non-working hours...

Workspace error 2306 happen when ICA file located in path which contains Chinese characters

Workspace error 2306 happen when ICA file located in path which contains Chinese character. Error message "Could not find the file named "C:??\.ica. Please check your installation , or contact your administrator."...

Citrix Hypervisor Security Bulletin for CVE-2022-33745

A security issue has been identified in Citrix Hypervisor 7.1 LTSR CU2 that may allow privileged code in a PV guest VM to fail to perform management operations. The issue has the following CVE identifier: CVE-2022-33745...

Certificate Binding lost after upgrade.

Certificate bindings lost from SSL Virtual Servers after Reboot / Upgrade Certificates may not be lost. It's just the certificate installation lost which leads to bindings lost...

Storefront monitor is down

The customer refer to https://docs.citrix.com/en-us/citrix-adc/current-release/load-balancing/load-balancing-builtin-monitors/monitor-citrix-sf-services.html to configure a user monitor for storefront service probe, but storefront service shown down; If binding TCP monitor to storefront service, ...

Server communication timeout error while accessing the vdisk pool after upgrade to 1912 CU5

'Server communication timeout' error while accessing the vdisk pool node in the Citrix Provisioning PVS console after upgrade to 1912 CU5' There were no issues with the other nodes in the PVS Console...

Going back to the login page after putting in the login credentials with nFactor in 13.0 84.x +

1. The customer configured Nfactor authentication in AAA virtual server. The authentication profile under AG is targeted to this AAA virtual server. 2. When using workspace for windows to login AG, the login page will randomly get back to the login page after the login is complete. Input...

WEM 2203: Citrix WEM Service Citrix.Wem.Agent.Service.exe crash

After installing WEM Agent version 2203, the following system events are logged in the VDA: Event ID 1026: .NET Runtime Application: Citrix.Wem.Agent.Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. and Event ID 1000: Faulting...

CWA for Android: Users cannot upload file in Websites delivered through Secure Private Access

File upload options in websites published via Secure Private Access are disabled when accessed via CWA for Android...

How to view the current EPA Plug-in version on ADC

This article describe how to view current EPA Plug-in version on ADC...

Error: "Invalid connection address" when adding XenServer host connection

The following error is seen when attempting to add a Citrix Hypervisor XenServer hosting connection: Error Id: XDDS:49D3D465 Exception: Citrix.Console.Models.Exceptions.ScriptException Invalid connection address. Check that the address is valid and that it references a host in the XenServer pool...

Communication ports used for ADC, ADM

Customer's security team has scanned unusual traffic originated from SNIP from ports 4899,12345 etc.. Customer wanted to investigate on this...

Start Menu not responding with User Personalization Layer enabled

Win10 20H2 start menu stops responding to mouse left click...

Driver Disk for Qlogic qla2xxx 10.02.07.00-k - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Version ---|--- qla2xxx| 10.02.07.00k Note: If you use Dell hardware, ensure that you...

PVS : Failed to created machines using CVAD wizard , error : Cannot create BDM partition for device

PVS : Failed to created machines using Citrix Virtual Apps and Desktop wizard , error : Cannot create BDM partition for device xxxxxxx PVSDllHypervisorPlatforms,,0,,5,EntryExit," targetFolder: Rxxxtestxxx Esx.cs5185: UploadFile",""PVSDllHypervisorPlatformsAO,,0,,5,Information," httpUrl:...

Citrix Provisioning Console communication error while running on Azure

The Citrix Provisioning Console fails to communicate with Azure after TLS 1.0 has been disabled. This prevents the use of CVAD Setup Wizard or power management in Azure using the Citrix Provisioning Console or Citrix Provisioning PowerShell interfaces. This affects all version of Citrix...

PVS Accelerator - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2 Cumulative Update 1. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.1-pvsaccelerator-1.0.9.iso ---|--- Description| This file...

Citrix ADC occasionally not sending SNI to backend server in Client Hello

When enabled server side SNI + Common Name on ADC by SSL service configuration or SSL Profile, you may sporadically find ADC not sending SNI to backend server, which may cause backend SSL handshake failure...

CWA Android : Citrix Workspace could not verify server or email address, Error code 437

CWA Android : Getting an error "Citrix workspace app could not verify the specified server or email address error code 437". when trying to logon to Workspace app for second time it shows this error...

Cannot create CS vServer via GUI - Error "Invalid argument [disallowserviceaccess]"

Cannot create CS vServer via GUI - Error "Invalid argument disallowserviceaccess"...

When connected to Windows welcome/lock screen, the keyboard layout will revert to the system default

When presented with welcome/lock screen of Windows, the keyboard layout will revert to the system default layout of VDA on windows station. This is particularly problematic when changing passwords...

Driver Disk for Cisco fnic 2.0.0.85 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Version ---|--- fnic| 2.0.0.85 Issues Resolved In this Driver Disk Includes general enhancements and bug...