Delay in adding a store in Citrix Workspace 2203 and higher

Citrix Workspace App delays in adding the Store and enumerating resources when done manually or using a policy. This can also be seen with SSON being used with CWA...

Shortcuts to apps not seen in the start menu of the published desktop

Shortcuts are not visible in the published desktop or windows start menu even after the correct policies have been applied Enable Desktop shortcut...

User unable to open ICA file - No Error Reported

When end users access their Storefront and click on the desired published resource, the ICA file is downloaded as per customer configuration but nothing happens when the ICA file is double-clicked...

How to capture and collect logs Citrix Secure Access VPN Plug-in on Windows.

Allow the capture of VPN Plug-In Citrix Secure Access debugging logs for 13.1 and higher builds...

Explanation about 'nshttpd' internal services up on ports 80.

After a recent upgrade from 13.0 build 90.11 to 13.1 build 48.47, I noticed a new internal service was installed. "set service nshttpd-gui-x.x.x.x -80 -cip ENABLED" Is this a necessary service and what is it's purpose? If it's not needed, I'd like to disable since it's using port 80...

How to Change NSIP of VPX Instance in SDX

Thisarticle explains how to modify the NSIP on a SDX VPX instance. Background User has already provisioned a VPX instance with NSIP on SDX and later decides to change the NSIP of the instance. To do this, the user had chosen “config ns” utility on instance and successfully modified and verified...

Rotate the Citrix Cloud SAML signing certificate used by ADFS relying party trust

On ADFS server -- Click on Event Viewer -- Applications -- ADFS -- Admin -- search for the error log at the time-stamp you replicated the login. If you see the following error in the ADFS event logs: Error: "Encountered error during federation passive request. Additional Data Protocol Name: Saml...

CVAD 2203 CU2: Error: "Your OneDrive folder can't be created in the location you selected.”

On CVAD 2203 CU2, you followedhttps://docs.citrix.com/en-us/profile-management/current-release/configure/enable-the-onedrive-container.html to configure OneDrive Container with Citrix Profile Management but it does not work. The Policy was applied via Citrix Active Directory GPO...

How to Block HTTP TRACE Method by Using Responder Policy

This article describes how to use responder policy to block http trace method when clients access origin web servers behind lb virtual server...

Citrix Licensing server vulnerability TLSv1.0/1.1 on CitrixWebServicesforLicensing

When running Qualis security report, it reports the following error : The CitrixWebServicesforLicensing TLSv1.0/1.1 vulnerbility on our Citrix Licensing server. An attacker can exploit cryptographic flaws to conduct man-in-the-middle type attacks or to decryption communications...

Smart Card logon fails with error "You cannot log on using a smart card"

Cannot logon to Storefront web site using smart card. Error received: "You cannot log on using a smart card". Test.aspx page fails indicating this is a MS issue mapping client certificates to IIS...

[NS 13.1]iOS/Android Workspace adding account failure via NetScaler Gateway

After NetScaler upgrade from 13.0 to 13.1, end-user may find Mobile Workspace Application will prompt error when adding account via NetScaler Gateway: On Android Workspace: it shows "An error has occurred while connecting. Check your server address and data connection.Error Code 548." On iOS...

Prompt error "Cannot start desktop" when launching desktop through SSLVPN

End-users fist build SSLVPN connection to Citrix Gateway: Access Storefront directly tolaunch their desktops. Below error prompt:"Cannot start desktop ". ICA file cannot be downloaded...

Keyboard and typing issue on shared screen of Microsoft Teams

When a host opens Teams on a Windows VDA and starts a meeting with an invitee from a Windows environment the invitee can use a physical Windows machine, a remote Windows by RDP, or a Windows VDA, after the host shares the screen with the invitee and gives control to the invitee, the host from the...

How to restrict specific source ip address to access virtual ip address

How to restrict specific Client IP address to access Load Balancing Virtual Server...

DNS Resolution fails due to Negative Caching

Steps to reproduce this issue: 1. Administrator added an authoritative name server A on Netscaler to resolveStoreFront LB's VIP. 2. Becasue name server A didn't have address record for Storefront LB fqdn, so DNS resolution failed. 3. Then administrator changed to another authoritative name...

Client BSOD Code APC_INDEX_MISMATCH when Launch ICA Session

Client BSOD code APCINDEXMISMATCH when launch ICA session...

NetScaler firmware upgrade to 13.1-42.47 or later versions failing from GUI

NetScalers havingany builds of 12.1 or 13.0 version or earlier than 13.1-42.47 cannot perform an upgrade to the version 13.1-42.47 or later through GUI. Trying to perform an upgrade through GUI reports an error "file too large" or UI might hang...

Webcam Preview Test Application

Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Simple Windows UI application to test and troubleshoot Webcam redirection on Terminal Server and Workstation VDAs, as well as to check...

Citrix Provisioning Services - Unable To Delete Server From Farm

While trying to delete a PVS server from the farm you are greeted by an unexpected error: Error Constraint Failed A database constraint caused an Add or Update to be stopped. --Details-- The DELETE statement conflicted with the REFERENCE constraint "FKCeipDataServer". The conflict occurred in...

Citrix Provisioning Services - PVS Server 2303 Fails To Register With Citrix Cloud

While running the configuration wizard to register your PVS Server against Citrix Cloud you are greeted by an unexpected console error. "Error Registering Server, Sequence contains no matching element" as shown below: The PVS configwizard.log file will show you this exception:...

Secure Hub for Android stops responding after upgrading to Android 13

End users after upgrading to Android 13 with Citrix Secure Hub installed and configured, may experience the following behavior: Secure Hub goes into an infinite spinning loop Citrix PIN gets prompted indefinitely...

No space to leaf-coalesce

Space is not reclaimed during a garbage collection or leaf coalesce operation. SMlog reports "No space to leaf-coalesce... but enough space if skip snap-coalesce"...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000, 26000, 26000-100G, 26000T-100G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020/15020Z, MPX/SDX 15030/15030Z, MPX/SDX 15040/15040Z, MPX/SDX 15060/15060Z, MPX/SDX 15080/15080Z, MPX/SDX 15100/15100Z, MPX/SDX 15120/15120Z, MPX/SDX 26100/26100Z, MPX/SDX 26160/26160Z, MPX/SDX...

Workspace Error "Unable to add account with the given server URL" after enabling WAF on ADC

After enabling WAF on ADC, the following error is seen while adding Citrix Gateway URL on Workspace : "Unable to add account with the given server URL. Ensure that it is correct or enter your email address." Traffic Flow Brief Topo: Workspace LB SSL Virtual Serveron ADC1 , WAF enabled Citrix...

CWA HTML5 shows incorrect version

After upgrading CWA HTML5 from v2101 to any later versionsE.g. v2309 in the storefront server, the About dialog still shows the old version. The Storefront Console however still shows the correct version...

Unable to update WAF Signatures "File too large"

Customer is unable to update NetScaler AppFw Signatures from the GUI and receives an error "File too large" when attempting the WAF signature update...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 10

Package name: xms10.14.0.11013.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and...

Workspace App for Mac - Known Issue - March 23rd 2023

When using Citrix Workspace App for Mac, users may receive the following errors: - Unable to communicate with Authentication Manager service - The Store doesn't exist. Please retry or contact support. - Citrix Workspace cannot connect to the server. Check your network connection. -Could not...

Anonymous LOGOUT logs explanation

ns.log： Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263167 0 : "Created nFactor session for user Anonymous" Dec 31 16:13:57 172.31.248.107 12/31/2022:08:13:57 GMT PHQCXADC01 0-PPE-0 : default SSLVPN Message 263174 0 : "AAAD API:...

Virtual Application Launch Failure with error "The published resource is not available currently"

Launch virtual app failure via Gateway with error :"The published resource is not available currently"...

CWA displaying apps differently depending on which Storefront server you connect to

When connecting to a new Storefront server, customer is seeing icons that are displayed differently then they do when connecting to another Storefront server running the same version. Connected to the 1st server, the apps looked like this: Connected to the 2nd server, the apps looked like this:...

How to Hide HTML5 Workspace App Toolbar Download Option?

Hide 'Download' option in HTML5 Workspace App toolbar...

PVS server lost the connection to vDisk after storage failover.

vDisks are located in NAS storage which is created as failover group. After storage failover occurs, PVS server loses the connection to the vDisks and does not automatically recover it. Target devices freeze during that time since the vDisk I/O to NAS storage stops...

Virtual Servers and Service Groups DOWN after secondary ADC upgrade

Virtual Servers and Service Groups DOWN after secondary NetScaler upgrade...

Provide a report that can display all applications installed on a device

Customer looking for a way to get a list or inventory of all apps from a device. The app inventory policy is not sufficient or detailed enough. Or is there a way to get the list of all apps installed on all devices, so the customer can filter out the apps. Reporting Devices and apps section only...

How to Query License Usage Through PowerShell command in DDC​

Admin needs to leverage PowerShell to get the usage of Citrix license in DDC...

Upgraded Citrix ADC from 12.1 to 13.0. MFA now giving extra field.

We just upgraded our secondary Netscaler to version 13.0-89.7 firmware. The issue we are having is an extra field appeared on the Imprivata ID 2-Factor page that was not there before. We hadn't upgraded the Primary, yet since this was an issue. Not having this issue on 12.1. Do we need to set up...

App Layering - Windows and Office activation lost after upgrading to 2211

Provisioned machines with user layers lose their Windows activation status or Office will report not being activated, after upgrading to App Layering 2211...

Hotfix XS82ECU1022 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...

WEM Log displayed in VUEMRSAV.exe not showing correct order of external tasks

When using the VUEMRSAV.exe to determine the outcome of the WEM configuration for a user within the log the order in which the WEM external tasks are executing does not reflect the configured order in the WEM configuration set and also the actual order the external tasks are executing...

MPX/SDX Series 9100/16000, GUI LOM access to configuration settings are read-only

On a new MPX/SDX 9100/16000 appliance, LOM Access works fine via the CLI shell; however, while LOM Access and login via GUI are functional, the settings menu is disabled grayed out, preventing any changes from being made. It behaves as if there is read-only access even when logged in as the admin...

NetScaler HTTP-ECV monitor probe fails and returns "404 Not Found" response code

The HTTP-ECV monitor fails and returns the 404 Not Found response code. For example, a monitor of the HTTP-ECV type was configured to monitor the status of a backend server using the following as the expected response string: "Response is Successful." The status of the related service was marked ...

Windows VMs can inherit the wrong driver update settings from the template

When creating a Windows VM from a template that is set to not automatically update its drivers using Windows Update, the created VM is incorrectly set to update its drivers using Windows Update...

Internal WPF code tried to reactive a bindingexpression that was already marked as detached

When upgrading VDA to 2203 Cu2, you may receive an error stating "Internal error: Internal WPF code tried to reactive a bindingexpression that was already marked as detached"...

Vdisk locks are not clearing after shutting down a target from the PVS console running in Azure

PVS on Azure - When shutting down a target from the PVS console or the Azure portal vdisk locks are not releasing properly...

Microsoft Security Update Validation Report January 2023

Microsoft’s January 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

How to know how many connections have been made to the device.

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler...

Citrix ADC: 13.1: error message for smart card access to gateway

Citrix ADC: 13.1: error message for smart card access to the gateway...

How to hide "Save To My Device" option in Workspace app for HTML5

Hide "Save To My Device" option in Workspace App for HTML5...