monitor status "Unkown" with Last response "Probe Skipped, Service status OFS"

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Pre-Launched HDX Session warning with the message "The published resource is currently unavailable".

When a user opens Citrix Workspace app, they randomly observe the warning pop-up of "Pre-Launched HDX Session" with the message - "The published resource is currently unavailable. Contact your system administrator for help"...

"This Apple ID can't be used to make purchases" error when installing Secure Hub on DEP devices

When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program DEP using a Managed Apple ID in Apple Business Manager ABM, users may encounter the error message: "This Apple ID can't be used to make purchases."...

ADM DR Node Only Accessible by Default Username/Password

The nsroot password that is configured on our Primary/Secondary ADM hosts did not appear to be replicated to the DR node. When accessing the DR node over the VSphere console we can only log into it with the default nsrecover/nsroot username/password. If I update the password for the nsroot and...

syslog configuration on NetScaler only sends var/log/ns.log to outside syslog server.

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Can you enable HDX 3D Pro on Server VDA?

Need to enable HDX 3D Pro on Server VDA. Policy setting for 'Optimise for 3D Graphics Workload' is enabled - VeryHighDef Policy Template applied. -https://docs.citrix.com/en-us/citrix-daas/policies/policies-templates.html HDX Graphic Status Indicator on Published Desktops States 'HDX 3D Pro:...

How to change NSIP's and SNIP of the Citrix ADC which is configured in HA pair

Citrix ADC 13.1 - ADC is down after changing the NSIP and removing one of the interface on the ADC and binding other interface with different VLAN configurations...

“The X request 130.1 caused error:” appears when try to change session window mode.

Issue occurs when switching between full screen and windowed mode. Error Message: “The X request 130.1 caused error:”10: BadAccessAttempt to access private resource denied”...

How to manually upgrade jQuery version on Citrix NetScaler.

How to manually upgrade jQuery version on Citrix NetScaler. ONLY WHEN ABSOLUTELY NECESSARY, THIS IS AT YOUR OWN RISK...

WEM Agent not connecting to Citrix Cloud after the upgrade

Few WEM agent are not registering to the Cloud WEM Server after the WEM agent upgrade. Debug logs would have the below entries: Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication context. Exception -...

App Layering - Unable to publish the image - disk space is full

App Layering - Unable to publish the images with a disk space is full error message. Error: A failure occurred while publishing the Layered Image: An error occurred while compositing the layer or image. Please check the available disk space on the local storage or the size of the target image...

Driver Disk for Microsemi smartpqi 2.1.24_046 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.24046 Issues resolved in thi...

Cannot launch applications nor desktops at the second try in Citrix Workspace App

After adding the store to Workspace App, users can launch applications successfully for the first time. But when users exit the Workspace app and reopen it, they fail to launch applications on the second try. Error "Your apps are not available at this time" appears...

How to insert a Cross-Origin Resource Sharing header - allowing access from external domains

Describe how toallow CORS - Access-Control-Allow-Origin Header with rewrite policy by insert the header response from Server and detail its implementation. What is it? 1. Cross-Origin Resource Sharingallows restricted resources e.g., fonts, JavaScript, etc. on a web page to be requested from...

How to manually update Web Application Firewall Signatures

Provide steps to updateWeb Application Firewall Signatures...

Re-installation Session Recording Agent fails with Error 1920

Session Recording Agent installation failed with Error 1920, below events are logged on VDA Application Event log Event ID : 11920 with message Error 1920. Service 'Citrix Session Recording Agent' CitrixSmAudAgent failed to start. Verify that you have sufficient privileges to start system service...

License and ciphers are missing after upgrading to the latest version on 13.0 and 13.1

License and ciphers are missing after upgrade to the latest version on 13.0 and 13.1...

Unable to provision new target devices when using Xendesktop Setup Wizard

Getting error message when we try to create Target devices using the XenDesktop wizard via PVS console. Error message "Cannot connect to the hypervisor at 'XXXXXX'. Failed to connect to the remote server. Unable to locate server. The underlying connection was closed: Could not establish trust...

No device licenses are currently available error when using Server OS Target Devices

PVS Target devices report"No device licenses are currently Available" Restarting the PVS targets will temporarily make the error go away but it will re-appear after a brief period Under Target Device properties the assigned license will be listed as "n/a" despite licenses being available In the P...

How To Troubleshoot High Packet or Management CPU Issue on Citrix ADC

CPU is a finite resource. Like many resources, there are limits to a CPU's capacity. The NetScaler appliance has two kinds of CPUs in general: The Management CPU and Packet CPU...

How to export a VPX instance on an SDX to an XVA file

This article will describe how to export an XVA file of a VPX from an SDX. This file contains the entire contents of the VPX including an image of the VPX's file systems...

Cannot Add Store to Workspace App, Errors "Your Apps are not available at this time."

Cannot add store to workspace app Your Apps are not available at this time. Please try again in a few Minutes or contact your help desk with this information: Cannot Contact Store...

Difference between 'nsconmsg -K ./newnslog -d event' and 'show ns event'

This article explains how 'show ns event' nscli command is different from 'nsconmsg -d event' output...

Netscaler nstcpdump timestamp shows as UTC+0 instead of device local time(e.g. GMT+9).

Starting from version 13.1, when the TCPDUMP command is executed in CLI, GMT+0 time is applied instead of GMT+9 time set in Netscaler. Nstrace is normally applied as GMT+9 time, but only TCPDUMP is applied as GMT+0...

How to restrict connections from clients\endpoints with specific versions of Citrix Workspace app

This article describes how to control connections to published applications or published desktops from specific versions of Citrix Workspace app for Windows. In the steps below, configure local group policies using the Windows Group Policy Object administrative template for Citrix Workspace app...

How to capture and collect logs Citrix Secure Access VPN Plug-in on Windows.

Allow the capture of VPN Plug-In Citrix Secure Access debugging logs for 13.1 and higher builds...

Microsoft Security Update Validation Report July 2023

Microsoft’s July 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Explanation about 'nshttpd' internal services up on ports 80.

After a recent upgrade from 13.0 build 90.11 to 13.1 build 48.47, I noticed a new internal service was installed. "set service nshttpd-gui-x.x.x.x -80 -cip ENABLED" Is this a necessary service and what is it's purpose? If it's not needed, I'd like to disable since it's using port 80...

How to use the CLI to disable HTTP OPTIONS Method for virtual server

Some security scanning reports suggest to disable the OPTIONS HTTP Method on web server. The article provides the use of a rewrite policy to avoid processing the OPTIONS HTTP Method...

How to Block HTTP TRACE Method by Using Responder Policy

This article describes how to use responder policy to block http trace method when clients access origin web servers behind lb virtual server...

Published Explorer.exe and other applications close instantly after launch

When a published application such as Explorer is started, it closes instantly. Please note: this can also apply to many other applications that exhibit this behavior and not excluded to just explorer.exe. This is a built-in timer in Terminal Services which dictates if a session is not fully...

Microsoft Security Update Validation Report June 2023

Microsoft’s June 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to Diagnose IP Conflicts on the ADC

To check if any ADC IP address have IP conflict...

"Unexpected error. Contact Citrix Support" when adding SCVMM hosting connection

"Unexpected Error. Contact Citrix Support" while trying to select a cluster when adding a SCVMM hosting connection:...

How to find projected release dates for new versions of workspace app.

How to find projected release dates for new versions of workspace app...

No space to leaf-coalesce

Space is not reclaimed during a garbage collection or leaf coalesce operation. SMlog reports "No space to leaf-coalesce... but enough space if skip snap-coalesce"...

[NetScaler] Graceful disable service may trigger TCP RESET immediately

According to eDoc:Graceful shutdown of services. If we disable an HTTP service with the following command: disable service HTTPSvcName 0 -graceFul YES We expect to see all ESTABLISHED connections alive. But in real cases, we may see partial connections got TCP RST from NetScaler ADC immediately...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 10

Package name: xms10.14.0.11013.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and...

Citrix Secure Access setup failed in Windows11 (ARM64 based)

CitrixSecure Accesssetup failed in Windows11 ARM64 based with the below error "Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network ConfigurationOperators group......"...

Requirement to update Virtual Hosting Pool ID after moving machines to new host connection

After moving virtual machines from an old host connection to a new host connection, you may experience issues with power managing machines from the PVS console or if VMs have been created with BDM Boot Partition, you may not be able to update the BDM Boot partition when you add an additional PVS...

How to migrate an existing ADM instance to a newly deployed ADM server.

To demonstrate how to migrate an existing ADM instance to a newly deployed ADM server...

Setup syslog for Splunk

You can now integrate Citrix ADM with Splunk to view analytics for WAF, Bot, and behavior-based violations in your Splunk dashboard. Splunk add-on enables you to: Combine all other external data sources. Provide greater visibility of analytics in a centralized place. Citrix ADM collects Bot, WAF,...

Clean up stale Azure AD devices with script

Under normal circumstances, when powering off Azure Active Directory AAD joined non-persistent VM, MCS agent inside VM will perform Azure AD leave and remove device record from Azure Active Directory. Occasionally, the action may fail, it will leave stale device in Azure AD. Recently, Azure AD...

XenMobile Sever - iOS Devices failing to deploy apps and policies - TOPIC MISMATCH Error

Devices not getting latest changes, and on the XMS Console we see the device information is not up to date last login, OS version, App Inventory On the logs see entries like: TOPIC MISMATCH errors 2021-10-04T16:03:42.153-0600 | Basic XXXXXXXXX| WARN | http-nio-10443-exec-3752 |...

A System Reserved partition is visible in a vDisk when it is created using the Imaging Wizard.

Using the Imaging Wizard a new vDisk is created. A drive letter is assigned to the System Reserved partition and it is visible in the new vDisk. It is expected behavior by design. The System Reserved partition should be invisible to users. Before publishing the vDisk to target devices, the drive...

ERROR : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'.

On Broker machine event viewer : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'. --- Microsoft.Data.Sqlite.SqliteException: SQLite Error 14: 'unable to open database file'. à Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRCInt32 rc, sqlite3 db à...

DNS resolution issue with new 13.0.86.17 client

ADC version 13.0.86.17, with 'Citrix Secure Access' VPN client the same version, shows as version 22.2.1.103 in the client. The old client was 13.0.58.30 shown as 21.3.1.2 1. Some users report that on the new client they cannot resolve any DNS record...

[ADM Service]"failed with error Unable to set capacity" when allocate ADC licence in Cloud

The newly built ADC VPX could successfully onboarding to Cloud ADM Service. However, when allocate ADC VPX Instance and Bandwidth license to VPX in ADM service GUI page, opeartion failied with below error prompt: "Failed to set capacity. Reason:Command failed on ... Request to ... failed with err...

Unable to detect AD forest while creating machine catalog in Citrix DaaS

Unable to detect AD Forests with two domains abc.loc and xyz.loc in the Citrix Cloud environment while creating a machine catalog with below error - ErrorDetails":"Error Id: XDAPI:6E90CBED\r\n\r\nException:\r\nDesktopStudioErrorId : ExceptionThrown\r\nException : System.InvalidOperationException:...

Windows 11 22H2, 23H2 & version 24H2 – Citrix Known Issues

Microsoft releases updates for Windows 11 on an annual feature update cadence. Windows 11 feature updates will release in the second half of the calendar year. The updates released so far: Windows 11 2022 Update 22H2 Windows 11 2023 Update 23H2 Windows 11 version 24H2 October 2024 This article is...