Citrix DaaS: Single sign-on (SSO) not working after enabling FAS

In the DaaS environment, Single sign-onSSO did not work after enabling FAS, and users were prompted to enter credentials. FAS was enabled with Azure AD as IDP in a single-domain environment. Event ID 105, 120 and 121 logged on the FASServer,indicated that the Certificate wasissued by the Windows...

UPM : User profile do not load on VDI or Application launch

User profile does not load on logon andCitrix User Profile Management logs following error. UserIsMemberOfGroup: Group name was not found! Please correct the misconfiguration...

"The given key was not present in the dictionary" error when adding machine to machine catalog

"The given key was not present in the dictionary" error occurs when adding a machine to the machine catalog using the same name with that of a deleted VM. ---------------------------------------------------------------------------------------------- StudioErrorId : ExceptionThrown Reason :...

Android 14 - Google Zero Touch (ZrT) Enrollment Issues

Unable to enroll Galaxy devices running Android 14 through zero-touch enrollment. Currently, the following models are affected: Galaxy S22, S23 Galaxy A33, A34, A52s, A53, A54...

The installer will exit because this version of Citrix Workspace App is already installed.

When trying to install the latest version of Citrix Workspace app for Windows, the following pop-up appears and installation failed. "The installer will exit because this version of Citrix Workspace is already installed."...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

Keyboard language switching automatically on different applications inside the desktop ICA session

When switching between applications within the ICA desktop, the keyboard language is switched automatically...

Drop Files WEM agent fails to install with the error "software installation prevented by policy"

WEM agent fails to install with the error "software installation prevented by policy"...

Multi-session support for Desktop OS in Citrix environment

Multi-session support for Desktop OS in Citrix Environment...

503 Error record in event log when try to login Storefront

"Unable to complete your request" error when logging into the Storefront. The operating system event log may record a 503 error as below. LogName: Citrix Delivery Service Source Name: Citrix Receiver for Web Event id: 1 Log Description The remote server returned an error: 503 Server Unavailable...

User enumeration or launch failures after upgrading Citrix StoreFront to LTSR 2203 CU4

After upgrading Citrix Storefront to 2203 Cu4, a high number of launchfailures or enumeration may be reported by end users. Upon checking, you may notice that there is a high load on the CTXSite database which is related to stored procedures being invoked. As a result of this, it causes session...

Mouse pointer in Citrix session shifted

When using Citrix Published virtual apps on a setup with 3 monitors with a resolution of "2560x1440" each and one of them is in portrait mode, the mouse pointer is shifted in the app and it is not possible to use it correctly. The mouse pointer appears to be about 5cm next to where it is shown on...

Expression for EPA scan to check for version Win 11

Run EPA scan to check Win 11...

In XenServer, fixed data drives show as removable data drives to BitLocker

BitLocker incorrectly reports that XenVbd disks are 'Removable data drives' and suggests that you use BitLocker To Go with them. However, the physical hardware and emulated NVMe drives show as 'Fixed data drives' and suggest that you use BitLocker. Some Group Policy settings might get confused by...

'Use server time zone' setting not getting applied through Studio policy

PVS Target Device - Use server time zone policy is not getting applied on server 2019 VDA. Citrix Policy "Use local time of client" is Configured. Value set to use time zone of user session server time zone. Registry key: HKEYLOCALMACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services...

The taskbar is stop responding when launching a published desktop in Citrix Workspace app

In a double-hop configuration, when launching a published application using Citrix Workspace App on the 1st-hop published desktop, the taskbar might stop responding on the 1st-hop published desktop VDA...

Error launching application in DAAS "The resource is unavailable currently"

All applications in a particular Delivery Group\Catalog fail to launch . Applications in other Delivery Groups have no issue launching . With CWA the error seen is "The resource is unavailable currently" With HTML5 client this error is seen "ICA retrieved successfully, connecting..."...

Unable to launch HTML5 sessions via gateway when using Secure Storefront IIS

Unable to launch a published desktop session using Citrix Workspace app for HTML5 when connection is via NetScaler. Desktop launches fine when not going through HTML5. When launching directly from Storefront, bypassing netscaler, HTML5 session launches without any issues. When launching HTML5...

Export apps setting and import by using PowerShell

Export apps setting from one delivery group and import to a different delivery group by using PowerShell...

How to remove shortcuts for published apps on the start menu

How to remove shortcuts for published apps on the start menu...

How to prepare for upgrading the operating system of the Citrix License Server

To upgrade the operating system of a standalone Citrix License Server...

Secondary Ringer not available in HDX optimized MS Teams

The secondary ringer function is not available in Microsoft teams...

Read-only Domain Controller Support for CVAD

In a virtual desktop 2203 CU3 infrastructure with a DMZ which has its own Read-Only Domain Controller RODC and a secured Citrix Worker that is only allowed to contact the RODC server the configuration doesn't work...

Mouse cursor randomly doesn't display on dual-monitor environments

Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...

Length limitation of "Associated User" username

Citrix DaaS Manage - Monitor - Trends - Sessions - Associated User only displays part of username...

Workspace error "Your account cannot be added using this mail address" or "Cannot contact store"

When attempting to add account with NetScaler Gateway FQDN on Windows Workspace, users encounter below error message: "Your account cannot be added using this email address." Or "Your apps are not available at this time. Please try again in few minutes or contact your help desk with this...

Workspace App mouse click placement mismatch

When an application is started from the Citrix Workspace for a multi-monitor setup 5+ monitor setup it's impossible to click on the app. Actual mouse click location does not match clicked location...

Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server

If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...

How to block specific URL request with rewrite policy in NetScaler

This article describes how to configure rewrite policy to drop specific URL request to NetScaler Load Balancing Virtual Server traffic...

How to get delivery group published name/assigned users detail information via Powershell command

Get delivery group published name/assigned users/Desktopsdetail information via Powershell command...

How to Load Balancing PVS server in NetScaler

This article summaries tips when configure Load balance for PVS server...

Enabling a feature on ADC

To enable any feature on ADC...

OTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"

OTP registered device test error "Failed to verify OTP. Please make sure Citrix ADC is synced to NTP time. "...

Workspace on Android Errors with Error Code 548

An error has occurred while connecting. Check your server address and data connection. Error Code 548...

The text cursor display is incorrect.

In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...

PVS Server Fails to Connect Farm: "An error occurred communicating with the server"

One PVS Server Fails to connect farm: "An error occurred communicating with the server" with event id 0, SoapService...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

Citrix FAS Server registration failure with Citrix cloud

FAS Server fails to register with the Citrix Cloud. Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. --- System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. --- System.IO.IOException: Unable to read da...

"Not authorized to execute this command" error for External Authentication System User

After login ADC management GUI using local AD user, belowError message prompt: "2 errors encountered. Not authorized to execute this command show ns license Not authorized to execute this command show ns feature"...

Block Older versions of workspace app for domain joined endpoint/Client machines.

This article will assist with the inquiry of is there a way to block certain older versions of Workspace App/Receiver from accessing a Citrix environment?...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

App or Desktop disappears immediately after launch and session is left in Disconnected State

App or Desktop disappears immediately after launch and session is left in Disconnected State on Studio and the VDA...

Unable to launch the PVS console. Error: "Unable to connect to the Domain Controller.."

After completing the PVS configuration Wizard using a service account within the same domain as the PVS server, the administrators are unable to launch the PVS console and observe the error - "Unable to connect to the Domain Controller if any or the default rootDSE. Error code: 44936673, message:...

Keyboard layout sync failures due to Microsoft API limitation

Symptom 1: In a Windows Server VDA session the keyboard layout might not sync with the client keyboard layout when launching session with the "Sync only once - when the session launches" in the Citrix Workspace App Windows/Linux/Mac keyboard setting. Symptom 2: In a Windows 10/11, Windows Server...

Cannot Connect to Server ";40;STAxxxx" on Mac Client

Symptom 1: Cannot connect to server ";40;STA " when launch ICA session from mac client With VPN enabled, user can only access internal network and fail to launch ICA session. Without VPN enabled,user can access to external network and launch ICA Session successfully Symptom 2: "The SDK context...

Azure Hosting Test connection shows invalid user name / password / Credentials

Unable to create new machine catalog Running the Test Connection fails with error "Invalid Credentials"...

VDA logs FAS event 107 continuously if Advyza is installed

Users cannot access Domain resources like Network shares, Internal websites, Applications which need Domain/Windows authentication after 5 minutes of logon. Users can access Domain resources soon after they logon, but if they try to access any new resource after 5 minutes, it fails or prompts for...

Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".

Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...

Screen freezes and takes a few seconds to return to normal. apps also flicker when open

The Screen freezes and takes a few seconds to return to its normal state. Also, Apps flicker...

Microsoft Teams "Give/Request Control" option not available from the VDI in Screen Share

Microsoft Teams "Give/Request Control" option is not available from the VDI while having Screen Share...