5314 matches found
EPA Client Removed When Workspace App is Upgraded from 2402 to 2402 CU1
Endpoints have Workspace app 2402 installed along with EPA Client Endpoints have been upgraded to Workspace app 2402 CU1 After upgrade, the EPA client has been removed...
Citrix Printing - Printer properties local settings is grayed out
Printer properties local settings grayed out after Citrix VDA server upgraded to Windows 2019 and Citrix upgraded to 2402...
Microsoft Security Update Validation Report December 2024
Microsoft’s December 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...
The Image Does Not Have Layer Data Located In HKEY_CLASSES_ROOT or HKEY_CURRENT_USER
In one use case the published image, with Windows 11 OS, was missing the value, HKEYCLASSESROOT\mailto\Default. The Windows 10 images were ok...
MCS Machines on Microsoft Azure show as 'Creating' on the Azure Portal
When using Microsoft Azure and Citrix Machine Creation Services MCS, the Virtual Machine Object shows as 'Creating' instead of 'Running,' but otherwise registers and can be connected to until it forcibly shuts down...
Spinning wheel during store access for German users, after Storefront upgrade from 2402 to 2402 CU1
Issue: After upgrading Storefront from 2402 to 2402 CU1, German language users may experience a spinning wheel during store access. This does not apply when upgrading from earlier versions of StoreFront, such as from 2203 to 2402 CU1. Symptoms or Error: The developer tool shows Http 404 error for...
Teams 2.x missing from start menu on Server 2022/W11 Multi-session when installed in an App Layer
When deploying Teams 2.x in an App Layer on Server 2022/W11 Multi-session, Teams would not show up in the start menu...
PVS 2407 BIOS target devices crash on PVS reconnect
PVS 2407 BIOS based Target Devices crash on PVS reconnect. Customers would typically encounter a requirement for a PVS reconnect when performing load balancing operations, for example when patching and rebooting PVS servers. PVS reconnect would also occur during normal operation if sufficient PVS...
Assign CSP licenses from MT Pool to linked Single DaaS tenant
CSP with Multi-Tenant Daas would like to re-assign some licenses to one of their Sub tenants. In this case, the sub-tenant has Single Tenant licenses which have entered Grace Period...
Microsoft Security Update Validation Report September 2024
Microsoft’s September 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing...
App Layering - Support for VHDX format for User layers
This article describes the supported format VHD or VHDX for User layers...
The possible power state of the VDA machines
This article describes all the possible power state of the VDA machines...
Black screen after VDA uninstallaion
Customer uninstalled the VDA to upgrade to a later version but now they see a black screen when they try to logon to the console. The event logs show that LogonUI.exe was crashing...
Driver Disk for Qlogic qla2xxx 10.02.12.01_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...
CVAD wizard fails with device name # is invalid when PVS-Accelerator is enabled
We are using XenServer 8.0 and PVS Accelerator the CVAD wizard will fail to create new devices. When an AOT trace is captured and analyzed you will see the following errors in the logs: PVSDllHypervisorPlatformsAO,,0,,5,Information,"XenAPI failure, error description:...
Citrix ADC - EPA Scans failing after library upgrade for CWA version check
EPA libraries from Jan 18 OPSWAT version 4.3.3906.0 failing EPA checks for CWA version. If the EPA library version is downgraded to the Nov 2023 libraries OPSWATversion 4.3.3801.0, EPA check is working as expected...
XenServer VM Tools
Introduction Instances where XenServer encounters various errors while installing XenServer VM tools Overview of the Issue In different situations, XenServer has some issues when installing VM tools, possibly due to various factors. This article will outline different scenarios and potential...
Xenserver Upgrade: Comprehensive Guide
Introduction This article aims to assist you in XenServer upgrade process and troubleshooting Overview of the Article This article will assist you in finding resources that discuss upgrading procedures and troubleshooting techniques Appendix: Top Knowledge Content Troubleshooting Common Problems...
Citrix Virtual Apps and Desktop - Graphics, HDX Optimization and Audio
Introduction This article is a summary of the support articles and documentation related to Graphics and Display issues, HDX Optimization Teams and Browser Content Redirection and Audio. Overview of the Issue HDX is a set of remoting technologies providing the user with the best possible virtual...
Citrix Virtual Apps and Desktop - Peripherals (USB, Printers , Drives etc.)
Introduction This article is a summary of the top support articles related to Peripherals - USB, Printers , Drives etc. Top Support Knowledge Content Printing Issues CTX227534 - Citrix Printing Quick Start Guide CTX232031 - How to use Citrix Policy to Set a Default Session Printer CTX140208 -...
Netscaler SDWAN
Introduction This article provides a summary of the useful resources about troubleshooting the network, configuring and preventing the most common issues related to SD WAN. Overview of the Issue These articles discuss the common issues faced at operation level. The issues are related to licensing...
Citrix Virtual Apps and Desktops: Authentication
Introduction This article is a summary of the top support articles and Product Documents related to Citrix Virtual Apps and Desktops Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for...
Citrix DAAS Console
Introduction This article is a summary of the top support articles related to Citrix Daas web consoles: Web Studio and Monitor. Top Knowledge Content Director CTX257614 - How to create a detailed custom report from the Cloud Hosted Director Monitor Web Studio CTX477615 - Studio Console Shows...
Citrix Receiver is Unable to Create a Secure (https://) Connection in the Browser
When launching applications on Internet Explorer 10 using the Citrix Receiver for HTML5 v1.1, the following error message appears: “Citrix Receiver cannot create a secure https:// connection in this browser. Please try a different browser.”...
FAQ: Disconnected ICA Sessions Release Connection License
Q: What are thereasons for the disconnected ICA sessions to release their Connection License? A : Active ICA sessions might be disconnected due toanynetwork issues or a user might have intentionally disconnect the session instead of logging off. In either of the cases disconnect or log off, the...
XenServer - Overview of Disaster Recovery Options
This article provides an overview of different backup/restore methods available in XenServer for Virtual Machine Metadata. Background Backup/Restore or Site Recover/Disaster Recovery options in XenServer have evolved over recent product versions. This document briefly explains those options...
Target Device Performance and Freezing Issues While Patched into a Cisco Catalyst Line of Switches
Target devices experience intermittent freezing behavior and poor performance while patched into a Cisco Catalyst line of switches...
How to Backup the XenMobile Database
This article describes how to back up the XenMobile database...
Provisioning Services Target Device Fails to Download tsbbdm.bin
Booting a Provisioning Services PVS target device through the Boot ISO method created by the Boot Device Manager utility fails with the following error: "Downloading tsbbdm.bin from FAILED!"...
Uninstallation of the Citrix License Server Fails with Error 1722
The uninstallation of the Citrix License Server fails and the following error message is displayed: “Product: Citrix Licensing -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or...
Unable to Connect to High Availability Enabled XenSever Pool and All Servers in Pool are in Emergency Mode
This article provides resolution to connectivity issues to the pool in XenCenter. Following are some of the issues that you might experience: Cannot connect to the pool in XenCenter Cannot start or migrate the virtual machines, although the virtual machines are active and running. All the servers...
USB Support in XenApp/XenDesktop Server Products
This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...
Provisioning Services Target Device Software Fails to Install
Provisioning Services Target Device Software might fail during the installation with the following error: When you click OK , the following error appears: Reviewing the Event Viewer of the server displays the following errors: “Product: Citrix Provisioning Services Target Device x64 -- Error...
"Error 1722 . There is a problem with the Windows Installer package" on Provisioning Services
When removing or Installing the Citrix Provisioning Services PVS Server Console or Citrix Provisioning Services PVS target Device X64 from Add/Remove Programs or Provisioning services ISO, the following error message appears: “Error 1722. There is a problem with the Windows Installer package.A...
Event ID 7026 - The following boot-start or system-start driver(s) failed to load: Bnistack
On a target hosted on a VMWare Hypervisor and running Provisioning Services Target Device Software 6.0 and later,the target device cannot connect to virtual disk when starting it from the local hard drive.A red ‘X’ appears on the virtual disk status icon in the system tray. In the Event Viewer, t...
Upgrade from StoreFront 2.1 to 2.5 Fails
Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...
Recommended Install Order for Preparing Target Device Captured by Provisioning Server to Deploy vDisk
This article contains the recommended order to install or prepare a target device that must be captured by the Provisioning Services Sever to deploy a virtual disk...
Pass-through Authentication Might Fail Starting Publish Desktops with StoreFront and Desktop Viewer
Pass-through authentication to StoreFront does not work when starting XenApp published desktops. When users log on to the client workstation with Windows Active Directory AD credentials, the Receiver starts and successfully passes the user credentials to the configured Store and displays availabl...
StoreFront Displays Incorrect Username
When there are multiple users with the same log on name in different domains, StoreFront displays incorrect name. For example, if the domain names are domain1\jdoe and domain2\jdoe for John Doe in domain 1 and Jane Doe in domain 2, StoreFront displays the incorrect display name when the user from...
CITRIX-XML-SERVICE NetScaler Monitor Fails after Installing XenApp 6 Hotfix Rollup Pack 02
The CITRIX-XML-SERVICE NetScaler built-in monitor fails after Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 is installed. However, XenApp continues to work. The following message appears when you view the monitor. "Failure – TicketTag not found in the response" Wit...
XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"
User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...
Best Practices to Uninstall XenApp/Presentation Server on Windows Server
This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...
When to Enable Intermediate Buffering for Local Hard Drive Cache?
Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...
How to Configure StoreFront to Start Published Desktops in Full Screen Mode
This article describes how to configure StoreFront to start published desktops in Full Screen Mode...
Copied vDisk Fails to Start in Private Mode
Provisioning Services Server target devices fail to boot in private mode with the following error: “vDisk file access permission denied ” The error does not occur when the target devices boot is in standard mode...
How to change from NIC adapter e1000 to VMXNET3 for PVS streamed VMs
This article explains how to change from NIC adapter e1000 to VMXNET3 for PVS streamed VMs...
Desktops Do Not Register using XenDesktop and Provisioning Server
When using XenDesktop with Provisioning Service, the desktops do not register. Note : XenDesktop might try starting all the machines in your desktop group on the VDA Event Viewer: Under Application: Desktop Service - Failed to start WCF services. Exception Log on Failure due to unknown user name...
XenApp Error: Citrix Servers Reported That They are Too Busy to Provide Access to the Selected Resource
On attempting to launch any published application from a XenApp 6.0 server, the server reports that it is too busy to provide access to the selected resource. The application event log contains the following entry: The Citrix servers reported that they are too busy to provide access to the select...