How to lock Chrome to a single site by using Android Enterprise policies ?

This article mentions how to lock Chrome to a singe site and block other traffic using Android Enterprise policies...

Issues on Citrix Workspace App for Mac after upgrading to Mac OS Catalina

Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly...

Error: No Product Licenses Found on the License Server for the Selected Model

When configuring XenApp 6.5, the following error message is displayed: “No product licenses found on the license server for the selected model”...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

Error: "Detailed license information unavailable"

When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...

Unable to start VMs in new Hosts - An emulator required to run this VM failed to start

Unable to start VM with vGPOU assigned on HOST with NVIDIA Card. Getting error: vm-start failed: "An emulator required to run this VM failed to start" Internal LOG: Dec 6 09:10:13 localhost vgpu-211384: demuinitialize: PLUGIN CONFIG: /usr/share/nvidia/vgx/gridp40-1b.conf,gpu-pci-id=0000:d8:00.0De...

Citrix Cloud Connector Upgrade Waiting on .NET 4.7.2 Prerequisite

Navigate to Add/remove programs If you see the Connector version with anything less than version 6.8.0 The installer logs for the connector will be in the following locations: C:\ProgramData\Citrix\WorkspaceCloud\InstallLogs C:\Windows\Temp\CitrixLogs\CloudServicesSetup You may see an error relat...

Workspace app for ios default display settings

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. What is the default setting for Workspace app for iOS on iPhones? Display settings are not all the...

Master VM Gets Error "The Trust Relatioship Between This Workstation and The Primary Domain Failed" When Trying to Logon to it Using a Domain Account

When trying to log on to master VM using a domain account right after capturing a vDisk from it, an admin user gets error "The trust relationship between this workstation and the primary domain failed." Resetting or deleting and recreating machine account from PVS console does not resolve issue...

Citrix SDWAN High Availability FAQ

Q: What is the Platform and License Requirement for SDWAN High availability? The Platform and licenses should be same for both devices which participates in HA Q: What protocol and port numbers used by SDWAN for HA communication? SDWAN uses Citrix Proprietary protocol for HA communication and UDP...

The Number of vCPUs Assigned To A Guest Causes VIFs To Go Offline

Increasing the number of vCPUs assigned to a VM will reduce the number of available. For instance 10 vCPUs will have 7 active VIFs but 12 vCPUs will only allow 6 active VIFs...

Codec H.265 not working in HDX session

H.265 not getting utilized in the HDX session with the below settings: Followed the link: https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html Studio Policy set: 1. Graphic Status indicator - Disabled 2. Moving Image Compression - Disabled 3. Optimize...

Failed to launch session "session_name". Error code: 2523 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error code is returned by the Citrix Gateway to CWA appwhen application/desktop launch...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 2000 Standard and Premium Edition

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 2000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 410 Standard Edition and 1000 Standard and Premium Edition

Note : Upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 410 Standard Edition, Citrix SD-WAN 1000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management...

Unable to attach from Citrix Files/Quick Edit into Secure Mail

Facing an issue where you open a number of different file types in Citrix Files/Quick Edit and select "Open In" and select "Copy to Secure Mail" and you receive a "Unable to attach file" error in Secure Mail...

XenServer 7.1 WLB consultation has failed

WLB Consultation has failed messages seen on XenCenter...

Citrix Hypervisor Export Running VM - Export snapshot to file through CLI

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Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

Web App Firewall blocks and logs duplicate cookies

12.1 build 50.31 Web App Firewall blocks all requests if duplicate cookies are found. This is also done, when Cookie Consistency is configured only to log the communication. If Cookie Consistency is turned off completely the communication is permitted...

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise.

A configuration error occurred. Please try again. When Importing Android Enterprise Enterprise.config file or while enabling Android Enterprise...

NetScaler ADC Firmware Release Cycle

NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...

Troubleshooting guide for Application and System Hang and Crash Scenarios

This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...

How to Enable SSL on Cloud Connectors to Secure XML Traffic

This article describes how to enable SSL on Cloud Connectors to secure XML traffic from the StoreFront server and how to configure your StoreFront site to secure the XML traffic...

How to Collect XenServer Guest VM Operation Log

This article explains how to collect XenServer guest vm operation log...

WEM Agent not launching - Error while retrieving user token groups list

Event ID: 0 event viewer error Log Name: Norskale Agent Service Source: Norskale Agent Service Description: Error while retrieving user token groups list...

Supported Hypervisors for Citrix Virtual Apps and Desktops (MCS) and Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest partner hypervisor offering, such as Microsoft Azure, AWS, Google Cloud Platform, Nutanix Cloud Clusters on AWS, Nutanix Cloud Clusters on Azure, VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine,...

App Shortcuts with Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. As a Receiver administrator, you can configure Receiver for Windows 4.x to automatically place...

Replace Citrix Licensing Certificate once expired

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Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE

ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...

How and when to upgrade VMWare tools

Issue The objective is to upgrade VMware Tools after an ESX host upgrade, make the change in the OS Layer and create a new View Agent app layer...

UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops

With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...

Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront

This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...

How to collect Receiver for Android Logs

Different ways of collecting Receiver logs from Android Device...

Error "The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."

When trying to launch published application on Mac machine, we get an error"The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."...

How To Change STA Ticket Lifetime

The STA ticket is generated when you try to launch a resource through a NetScaler gateway. The STA ticket is included in the ICA file. When Client launches the ICA file, the Gateway redeems the ticket to allow remote access. For security reasons, this ticket is only valid for a limited length of...

Real-time Media Engine (RTME) for Citrix Workspace App for Mac OS "unoptimized" or fails to install

When attempting to use the Citrix Workspace app 1808 for Mac with the Real-time Media Engine RTME 2.5 or previous versions , customers may experience the following symptoms: If an endpoint is upgraded to CWA from previous versions of Receiver, and they had the RTME 2.5 or previous version...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?

You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...

Implementing Storefront SAML with Azure AD

The guide provides the steps to configure Storefront SAML with Azure AD...

VMWare VVOL Support With Citrix MCS and PVS

Use of VMware vSphere Virtual Volumes VMware vVOLs with CVAD MCS and PVS environments...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

How to Configure IPSec Tunnels for NetScaler SD-WAN Virtual Paths

This article describes how to enable IPsec encryption for the Virtual Path on SD-WAN appliances...

Need to reset the SSL listener certificate on XenMobile

Need to reset the SSL listener certificate on XenMobile. Scenario : After accidentally replacing the SSL Listener certificate with another certificate, we would be unable to access the XenMobile GUI. To gain access to the XenMobile GUI to replace the SSL certificate, we need to reset the SSL...

WEM 4.5 - Users are not Getting Desktop Icons Assigned from WEM

Users are not getting Desktop icons assigned from WEM. Icons should be copied to the user's Desktop from a shared folder as per Action/Assignment configured from WEM server...

App Launch Fails for iOS: "Engine was not loaded.The remote SSL peer sent a handshake failure alert. Error Number: 183."

App Launch Fails for IOS users- Error: "Engine was not loaded. The remote SSL peer sent a handshake failure alert. Error Number: 183."...