Citrix - Gateway as a service - Error Codes For Session Launch Failure

Multiple Error codes during session launch failures...

Citrix-ADM using localhost IP 127.0.0.1 to send syslog traffic to Splunk server

Citrix-ADM 13.0 76.29 is noted to be using localhost IP to send Syslog traffic instead of ADM IP to external Syslog server. As a result, Citrix ADM is not able to send the Syslog traffic to Splunk server successfully as seen below. A tcpdump on Citrix ADM also shows traffic is generated and sent...

Citrix Gateway and StoreFront Error After Upgrade "There are no apps or desktops available to you at this time."

Customer had upgraded ADC firmware to 13.0.71.44 from 13.0.58.30 during a change window. Post-upgrade when they authenticate and login to their Citrix Gateway URL and land on StoreFront, they get a blank screen with no applications and desktops being displayed. The issue is seen on all browsers...

Power actions fail for all target devices from PVS console

When attempting to power manage Target Devices via Citrix PVS, the power actions for Restart and Shutdown are failing., i.e. right click Target Device Restart or Shutdown, the process starts but fails with status "Failed". No errors are reported in the event logs...

Citrix Provisioning Services - How To Gather CDF Traces

Starting in 1912 LTSR Citrix Provisioning Services improves on the CDF integration that kicked off in the earlier 7.0 days. This now includes the ability to natively maintain persistent rolling CDF trace logs on each PVS Server and Targets if necessary without the need for additional capture...

Citrix Workspace App for Mac 2111: Zoom VDI Plugin and Cisco JVDI plugin failed to work after CWA for Mac 2111 upgrade

After upgrade to CWA for Mac 2111, Zoom VDI plugin and Cisco Jabber JVDI plugin failed to connect Zoom VDI and Cisco Jabber in Citrix Session...

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation. Some types of data for example simple text do work as expected, but other data doesn't like, Copy tables data and paste it to Excel at...

Session launches fail with Workspace app 2112 for Windows

Some users experience a session launch failure with Workspace app 2112 for Windows. This may happen when administrators configure StoreFront customization for the field "ClientName" in default.ica...

User Profile Management is not saving bookmarks from Microsoft Edge browser

Edge browser bookmarks are not retained in user profile...

How to Enable Database Offline in Provisioning Services Farm

This article describes how to enable database offline support on a Provisioning Services farm. Background Database offline support allows Provisioning Services to cope with brief outages of the database server without affecting the currently running targets. It is not a substitute for a mirrored...

How to Backup the Configuration on Citrix SD-WAN Orchestrator

Procedure to Backup the Configuration on Citrix SD-WAN Orchestrator...

Unable to see the analytics on ADM

Analytics data not visible on ADM...

SDWAN: Virtual paths are flapping.

The virtual paths are fluctuating from GOOD to BAD/DEAD and vice versa. This can be checked under Monitoring Statistics Path Summary table. The Loss % of upload paths of DC to Branch SDWAN were showing 43 % and 8 % as shown below:...

Warning: "No usable ciphers configured on the SSL vserver/service" On NetScaler

When a certificate is removed or added to the SSL or NetScaler Gateway virtual server, the warning message, “No usable ciphers configured on the SSL vserver/service” is displayed...

Cloud Connector on Sever 2019 STA Shows Down on Netscaler ADC 12.1

When using Microsoft Server 2019 with the Citrix Cloud Software and using Netscaler ADC 12.1, the Cloud Connectors will show as 'DOWN' for the Secure Ticket Authority STA...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

MCS Unable to add machines to catalog Failed to create a computer account,due to an unknown error

You may be unable to add machines to catalog, receiving error "Failed to create a computer account , due to an unknown error." after 9 machines are added Error details: etting error. Transaction ID: Action Name: MCAddMachineInitialzation An error occurred. Contact Citrix Technical Support, and...

Heartbeat not seen on one interface of one node in a HA pair

HA setup configured. On one of the nodes, we see that heartbeat not found on interface 0/1. On one of the nodes, when the command "show HA node" is executed, we see the following: Interfaces on which heartbeats are not seen : 0/1 On the other node, we see the following: Interfaces on which...

Session reliability feature doesn't restore session when ICA AppFlow is enabled

Session Reliability Feature Does Not Restore Session When ICA AppFlow is Enabled and NetScaler High Availability Failover Occurs When AppFlow Logging is enabled on NetScaler Gateway virtual server, NetScaler failover causes ICA sessions to disconnect...

How to Customize App Shortcuts with Receiver for Windows

As a Receiver administrator, you can configure Receiver for Windows 4.2.100 to automatically place application and desktop shortcuts directly in the Start menu or on the desktop in a similar way that Receiver for Windows 3.4 Enterprise places them. The new shortcut only mode provides a seamless...

Unable to VPX instance on ADM : Error Exception unable to login

Symptoms - When adding instance onto their ADM some users see the below error message...

Vdisks Are Not Deleted From VDisk Store after Being Deleted From PVS Console

After doing a merge, deleting vdisk versions on PVS console does not delete them from vdisk store, no errors are seen on PVS console. After deleting the versions, if we check store using File Explorer, we still see the vdisk versions present...

[ADM Cloud] License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

Licenses are missing like below on ADM Cloud Service: And managed ADCs enter graceful period due to no license activation...

Error when adding an Enterprise App on Google Store for Android Enterprise - Upload a new APK file with a different package name

When we try to add In house Enterprise app for Android Enterprise using Citrix Endpoint Management, we get the error - 'Upload a new APK file with a different package name'...

Citrix Hypervisor 8.2 : xe-toolstack-restart causes the PVS VMs to go into PowerState Unknown.

PVS VMs may showPowerState Unknown inCitrix Studio when the toolstack is restarted on the XenServer Hypervisor hosting the VMs. Currently logged in sessions will be unaffected however any new user trying to log may encounter an error as the site is unable to determine if any VMs are powered on an...

Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The removal of NPAPI support will affect user experience for users who access Citrix Receiver for We...

Failed to publish image with platform layer if offload Compositing feature is enabled.

When offload Compositing feature is enabled, you may failed to publish image, which contains a platform layer. ELM log shows the following error: "An unexpected error occurred; export the log files and notify Technical Support that this error occurred."...

Windows does not recognize the VMXNET3 on App layer after upgraded to Windows 10 20H2.

After upgraded to Windows 10 20H2 on OS layer, then add a new version to App layer or platform layer, Windows virtual machine does not recognize the VMXNET3 virtual adapter. In the Windows device manager, you see a message similar to on packing machine: This device cannot start. Code 10 Operation...

Citrix WEM Agent Host Service Initialization failed - event id 0

Wem Agent fails to start - in the event log we see the error: Event id 0 - Agent host Service Initialization Failed...

Error Accessing Citrix Environment Using StoreFront 2.x and HTML5 Receiver 1.3 on Chrome v40 and Later

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users get error when accessing Citrix environment using StoreFront 2.x and HTML5 Receiver 1.3 on...

How to Obtain Fiddler Trace Network Traffic between Receiver for Web and StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to obtain a Fiddler trace of the network traffic between the Receiver for...

ADC Fails To Connect To ADM for Pooled Licensing

When trying to add the ADC to the ADM for Pooled Licensing, or CPU based licensing, or anything that uses ADM as the license server, you receive an errror. Error might be "Unable to connect to licenseserver" or "Registration of device failed"...

How to Run Provisioning File on Receiver for Android

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes about configuring a store on Receiver for Android by executing a provisioning fil...

This operation has been cancelled due to restrictions in effect on this computer

When you try to browse to the My Documents folder on a published Windows Explorer application while using Special Folder Redirection, the following error message appears: “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” ...

Citrix Provisioning "The trust relationship between this workstation and the primary domain failed."

Windows 10 image loosing trust relationship to the domain after reboot. Machine account reset from PVS server succeeds however VM still gets the same error after reboot and can not login with domain account...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN Software 10.2.X Releases

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN Software 10.2.X Releases. The tables below explain the Citrix SD-WAN Software life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...

How to Force Connections Through NetScaler Gateway Using Optimal Gateway Feature of StoreFront

This article describes how to use the Optimal Gateway setting available in StoreFront to force applications to launch through NetScaler Gateway. It applies when accessing StoreFront through Citrix Receiver to connect to NetScaler Gateway virtual server and launching resources from XenApp/XenDeskt...

On-screen keyboard in the endpoint pops up when the published desktop is launched

When the published desktop is launched, the on-screen keyboard from the client machine appears when clicking on the Start menu or when any keyboard input is needed...

The memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server

According to our observation, the memory usage for SoapServer and StreamService keeps increasing slowly in the PVS server. The whole memory usage of that server is low. memory usage meansPrivate Working Set + Shared Working Set...

Diagnosing an unresponsive Citrix Hypervisor server

This article describes how to diagnose an unresponsive XenServer or Citrix Hypervisor server. If you cannot connect to your Citrix Hypervisor server from XenCenter or other orchestration tool, you can use the steps in this article to attempt to regain access to the unresponsive server and gather...

How to Change High Availability Timeout Settings

This article describes how to increase High Availability HA timeout, for pools in danger of fencing with, because of existing timeout values. Requirements Licensed XenServer Pool with three or more hosts A dedicated HA storage repository Background By default, the timeout settings for HA are...

Hotfix XS82E013 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Citrix Provisioning Services Boot Degradation With Cylance Protect

1. Target Device TD boot times increase when Cylance Protect 2.1 is installed within the vDisk. The boot delay is after the OS has been delivered to the Target Device and is now resident in RAM. This is after our Target has transitioned from Single IO to Multi IO mode in a BIOS based TD...

Cannot Complete Your Request Error only occurs to certain users connecting from ADC with Azure MFA over to Storefront

Certain users are receiving Cannot Complete Your Request Error when accessing site via ADC url and after entering their Azure MFA credentials and user is redirected to Storefront's URL, then the error is observed. On the Storefront Server we see the following Event: Log Name: Citrix Delivery...

Error Message Connection to "ip address" has been lost. Please check your network and try again.

When launch app from ADC on Linux workspace app, it shows below error: Connection to "192... - NETWORK" has been lost. Please check your network and try again...

Driver Disk for Intel i40e 2.9.21 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.9.21 Issues Resolved In this Driver Disk This driver disk contains mitigations for the...

Driver Disk for Cisco enic 4.0.0.11 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.0.0.11 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Driver Disk for Broadcom megaraid sas 07.706.03.00 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer Current Release 7.2 or later who use Broadcom's megaraidsas driver and wish to use the latest version of the following: Driver Module| Version ---|--- megaraidsas| 07.706.03.00 Issues Resolved In this Driver Disk Includes...

Hotfix XS82E003 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX280451 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Driver Disk for QLogic netxtreme2-7.14.29.1 (bnx2x) - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use QLogic's netxtreme2 bnx2x driver and wish to use the latest version of the following: Driver Module| Version ---|--- netxtreme2 bnx2x| 7.14.29.1 Issues Resolved In this Driver Disk Includes gener...