Unable to unistall VDA software, error - ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”

-When the customer tries toremove the VDA from Programs and Features and get error ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”’ and referred to the CTX about troubleshooting MSI installation issues,https://support.citrix.com/article/CTX226932 -If...

Citrix Access Gateway - Logout script configured with UNC path is failed to execute with an error 2 upon logging off from VPN plugin

In the below VPN log snppet, we can see that the Proxy Server configuration and Logout Script configured are pushed once the user has established the VPN session. Once the user has logged out from VPN plugin, the Logout script should get executed and clear the proxy server configuration from...

After StoreFront upgrade server groups can no longer propagate changes.

Post upgrade of StoreFront component, propagation fails with below event on Initiating server: Event id 31. An error has occurred during the all server configuration update process. Citrix.DeliveryServices.ConfigurationReplication.Exceptions.ServerUpdateConfigurationException,...

SSL VPN : Intranet Applications connectivity break on port 3389 and port 22 after upgrade

After Update to 64.35 the SSL Client send TCP FIN ACK to the Server. This problem is not reported on 13.0.58.32, 13.0.61.48. There is no issue with accessing the Intranet Applications. 13.0.64.35, and 13.0.67.39, the connectivity to port 3389 and port 22 breaks...

Hotfix XS80E002 for Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX256725 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS82E003 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. All customers who are affected by the issues described inCTX280451 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this Hotfix Component| Details ---|---...

Hotfix XS81E002 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. Note: Ensure that you use XenCenter 8.1.2 or later to install this hotfix. The latest version of XenCenter is available from theCitrix Hypervisor Download site. Information About this Hotfix Component|...

Hotfix XS82E007 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. This hotfix supersedesHotfix XS82E005. All customers who are affected by the issues described inCTX282314 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this...

Driver Disk for QLogic netxtreme2-7.14.29.1 (bnx2x) - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use QLogic's netxtreme2 bnx2x driver and wish to use the latest version of the following: Driver Module| Version ---|--- netxtreme2 bnx2x| 7.14.29.1 Issues Resolved In this Driver Disk Includes gener...

Storefront 3.12 : SSON not working with Storefront and Microsoft Edge based on Chromium

Works with IE and all other browsers exceptMicrosoft Edge based on Chromium...

Restore Policy Console Utility

Created Date: 5/13/2016 Updated Date: 10/10/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The...

Citrix App Layering 4.x: PVS Image Management

PVS Image Management Utility Some customers that integrate with PVS have asked for a mechanism to reduce possible errors when deploying new versions of vDisks. In PVS there are a few ways to modify the vDisk assigned to PVS targets. You can edit the properties of a target and select a vDisk from...

Session Recording Migration Tool

Description Use the Session Recording migration tool to facilitate the migration from SmartAuditor to Session Recording. The tool processes the SmartAuditor legacy recording files, and extracts and rebuilds metadata in the Session Recording Database to support the search and playback of the legac...

LDAP authentication vulnerability in Access Gateway Advanced Access Control

Description of Problem If the Advanced Access Control option AAC of Access Gateway is configured to use LDAP authentication then it is possible for a user to logon without supplying valid credentials. This vulnerability only affects AAC Version 4.2 deployments that are using LDAP authentication;...

Unable to limit visibility of applications to specific user groups

Previously able to restrict apps visibility to specific users or user groups using the 'Limit Visibility' option through the app properties. Now all company's users can see all apps when logging to the Cloud Workspace...

Customize Logon Page for Each NetScaler Gateway Virtual Server and Redirect Users Based on Each FQDN

This article helps you customize a different logon page for each VPN virtual server hosted on NetScaler Gateway, and configure the NetScaler appliance to redirect users to the customized page based on the FQDN. Prerequisites The NetScaler Gateway must be licensed for the Responder feature to...

Desktop Viewer toolbar does not show up in session using Web Interface

The black Desktop Viewer toolbar does not show up in the XenApp or XenDesktop ICA session of the user...

DNS Query Responds with Only One IP to Client PC When Connected Through Citrix Gateway Full VPN

If nslookup command is run fromwindows command prompt of a client PC connected through CitrixGateway with full VPN, split tunnel set as "OFF" and DNS configured as “Remote", thenthe output of the command returns only one back-end server IP.When connected to other full VPN, nslookup output returns...

App Layering - Throttling in Azure / Server Busy

Understanding what to do when encountering throttling limits in Azure when using App Layering...

How to Remove a Storage Repository from XenServer

This article describes how to remove a Storage Repository SR on a XenServer host when the Storage Repository is experiencing issues, or if you wish to discontinue using the Storage Repository. A XenServer Storage Repository is used to Store ISOs or Virtual Machine VM Virtual Disks VDIs. The Stora...

How To Migrate from Device Administration to Android Enterprise

This article discusses considerations and recommendations for migrating from legacy Android device administration to Android Enterprise. Google is deprecating the Android Device Administration API. That API supported enterprise apps on Android devices. Android Enterprise is the modern management...

Migrating to Android Enterprise from Legacy Device Administrator Mode

After Secure Hub 20.11 release,Device Administrator enrollments for Android 10 devices will not be able to use the following policies: DISABLECAMERA DISABLEKEYGUARDFEATURES EXPIREPASSWORD LIMITPASSWORD This will affect all MDM vendors, as Google will be deprecating these APIs. Please note : this...

PVS Provisioned VDA Experiences Poor Performance and Freezing

A PVS provisioned VDA can experience poor performance and freezing when the Machine Creation Services Write Back Cache drivers MCSIO are present in the vDisk image. It is typical to have first identified a machine in this state by its unregistered VDA status. While trying to access the VM, it may...

Target Device running on VMware going into hung state with Event - Too many retries Initiate reconnect

Please consider below scenarios and symptoms: VMware6.7 hosts the Target devices. VMXNet3 is attached to the Target devices. Intermittently the Target Devices go into a hung state. Review of the Wireshark trace shows that the Target Device is constantly reconnecting with the Citrix Provisioning...

Citrix WEM 1903 - Roaming folder files are deleted by VUEMUIAgent.exe on logon

Users noticed that the icons in the task bar went white. This was due to a lot of folders and files were deleted in the User Profiles Example Appdata\Roaming\Adobe\Acrobat\2017\ Appdata\Roaming\Google\Chrome\ Appdata\Roaming\Macromedia\Flash Player\ Appdata\Roaming\Microsoft\Credentials...

How to Troubleshoot Workspace Environment Management (WEM) Database Migration to Citrix Cloud

The October 2018 release of the Workspace Environment Management service included the Citrix WEM Migration Tool. The purpose of this tool is to allow customers to migrate their on-premise WEM deployment database to the Workspace Environment Management service in Citrix Cloud. Note: Before using...

Black screen at logon to MCS provisioned, ICa, RDP, and via console

User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...

Users Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers

Overview: Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider. Example: Users may be prompted for Azure AD credentials when Using AAD for Authentication to Citrix Workspace, even if the user h...

Citrix Gateway VPN client Registry keys and its Values

Click on the following link to access the Citrix Gateway VPN client Registry keys, values and its description: Citrix Gateway VPN client registry keys...

Support for Citrix ADC on Azure – Subscription license with hourly price

Citrix provides support for Citrix ADC Subscription based offering subscription license with hourly price on Azure. For builds greater than or equal to Build 13.0.67.43 To file a support case, you need to present support PIN code of Citrix ADC subscription based offering that you have deployed on...

How to Setup Work from Home (BCP) with Citrix due to COVID-19

Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 coronavirus pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuit...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Outlook Search Indexing Fails on Windows Server 2019 VDA

When setting up a Windows Server 2019 virtual machine with Multi session VDA 1912, Outlook Search Indexing is not function properly. In this scenario, User Profile Management functions as expected, and the OutlookOST and OutlookSearchIndex VHDX disks are properly mounted when user signed in...

Citrix ADM Ports and URL's That Need To Be Opened for Communication

Additional notes: If using ULFD LogStream: The -logstreamOverNSIP option is available from Citrix ADC 13.0 41.x and 12.1 55.x onwards to alter the SRC IP. Default is SNIP. This is a global setting. set appflow param -logstreamOverNSIP If using IPFix AppFlow: The -IPAddress parameter can be used t...

Receiver for Android 3.11.1-Getting error "General problem try connecting again" on android devices only

Getting error,"General problem try connecting again" on the android devices only...

Refresh of WEM agent in admin console fails with error "Some of the requested actions may not have been executed properly"

When attempting to refresh the agents in any way or otherwise perform actions against an agent in the Administration node of the WEM Admin Console, the following message is seen in the bottom right corner: "Some of the requested actions may not have been executed properly." The WEM Agents being...

Desktop Studio Error: "Can't Get License Info"

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio. When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License...

Citrix XenApp Licenses have been Renamed to Citrix Virtual Apps

Citrix XenAppLicenses have been Renamed to​Citrix Virtual Apps Name Change from XenApp to Citrix Virtual Apps Citrix Virtual Apps is the new name for XenApp beginning with the XenApp 7 release. The new name is reflected in all product licenses as well as all licensing-related pages and tools onMy...

How to lock Chrome to a single site by using Android Enterprise policies ?

This article mentions how to lock Chrome to a singe site and block other traffic using Android Enterprise policies...

Notice of Change Announcement for Version 11.1 of the Citrix Application Delivery Management (ADM)

Citrix Systems, Inc. announces End of Maintenance for version 11.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM follows a 3-year product lifecycle model. Table 1. Release Milestones and Dat...

FAQ: Recommended database collations for Citrix Products

What are the DB collations supported by different Citrix Products? Product| Collation that ends with ---|--- Virtual Apps and Desktops 7| CIASKS XenApp/Virtual Apps 6.5| CIASKS and CP1CIAS Provisioning 7| CP1CIAS Workspace Environment Management WEM| CIAI Session Recording| CIAS...

Problem in taking a backup of ADC VPX from ADM

ADM is unable to take periodic backups of ADC and manual backups fail too. Here are the errors that we see in mpsconfig.log in ADM: SCP: Unable to open a session on 192.168.x.x Tuesday, 8 Oct 19 16:00:08.872 +1100 Error DeviceBackup541 Backup: Error uploading /mps/nssystembackup.pl on Citrix ADC...

Processes, Logs And Configuration Files Participating in Citrix ADM High Availability

The following processes participate in Citrix ADM HA operations: /usr/local/bin/python /mps/mashbmonit.py This process is run by both nodes. It is responsible for sending and receiving heartbeats and healthchecks. By default, it uses UDP port 5005. The configuration file for this process...

How to Upgrade to License Server 11.x on Windows 2008

This article describes how to upgrade Citrix License server to 11.10 and 11.11.1 on a Windows 2008 Server...

Error: "Detailed license information unavailable"

When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...

Unable to start VMs in new Hosts - An emulator required to run this VM failed to start

Unable to start VM with vGPOU assigned on HOST with NVIDIA Card. Getting error: vm-start failed: "An emulator required to run this VM failed to start" Internal LOG: Dec 6 09:10:13 localhost vgpu-211384: demuinitialize: PLUGIN CONFIG: /usr/share/nvidia/vgx/gridp40-1b.conf,gpu-pci-id=0000:d8:00.0De...

How to Migrate PVS server from one datastore to another datastore

Migrate PVS server from one datastore to another datastore...

Troubleshooting HDX Optimization for Microsoft Teams

This is a Live article - updated frequently with the latest info and known issues ------------------------------------------------------------------------------------------------------------------------------------------------- Recommended Teams version :latest version. Update history for...

iOS Public App Store app uploads are not working when using the App Store app URL

With Endpoint Management, when an Administrator attempts to upload an iOS and/or iPadOS public App Store app by enteringthe URL by using the new app URL on the App Store, the app is not found and the error below is displayed...

Windows 10 v2004, 20H2, 21H1, 21H2 & 22H2 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel 'May 2020 update' v2004 in May 2020,'October 2020 update'20H2 in October 2020, 'May 2021 update' 21H1 in May 2021, 'November 2021 update' 21H2 and '2022...