Error - "Your Logon has expired. Please logon again to continue".

An error is seen logging on to Storefront. "Your logon has expired. Please log on again to continue" Error is only seen when logging on as a user from a different domain to that of the Storefront server...

End of Sale and Renewal for XenServer Standard and Premium Editions

Cloud Software Group has decided to end of sale EOS, and end of renewal EOR XenServer Standard and Premium Edition stand-alone offerings on June 3rd, 2024. This change is designed to simplify our product line and deliver superior value and user experience to our customers. From June 3rd onwards,...

Error "Invalid Client ID/Secret key" throws while configuring Probe Agent for Cloud Monitor

While configuring Citrix Probe Agent for Cloud Monitor it throws error "Invalid Client ID/Secret key" although Client ID, Secret and Customer ID are correct...

Horizontal two finger scrolling on touchpad does not work with Citrix Workspace app for ChromeOS

When using Citrix Workspace app for ChromeOS, horizontal two finger scrolling on touchpad does not work in HDX session. It interpreted as vertical scrolling...

Driver Disk for Intel i40e 2.22.20-5 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- i40e| Ethernet/NIC| 2.22.20-5 reissue Issues resolved ...

Enhanced SSO Feature does not work. Applications fail to launch on Windows 11 devices.

After setting up Enhanced SSO according to https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/domain-passthrough-for-single-sign-on , it doesn't work. When trying to launch an application, nothing happens. When using traditional SSO using the old SSONVR.exe mechanism, there is no issu...

Identify sessions connected via Native Workspace App versus Receiver for Web (Browser)

Identify the sessions which are connected via Native Workspace App versus Receiver for Web Browser...

Citrix Workspace App for HTML5 - Chromium Update Impact on Multi Monitor Functionality

When you click Multimonitor from the session toolbar, the session might not extend automatically. The issue occurs when you use Citrix Workspace app for HTML5 version that is earlier than 2404, and the Google Chromium browser version is equal to or greater than v125.0.0...

Machine Creation Fails When Creating Remote PowerShell Session

The “Resources” environment test Check hypervisor storage fails with the following error: “While testing access to storage with ID MyStorageID, an error occurred while attempting to create a remote PowerShell session to host MyHostName.” The “Resources” environment test Check hypervisor...

Provisioned VDAs do not support Azure Hibernation after enabling it on existing MCS Catalog

An existing MCS Catalog with no hibernation support is being updated to support hibernation. Azure hibernation has been enabled on the base image, the image template, and the MCS Catalog. However, after performing an Image Update on the Catalog, the provisioned VDAs still do not support hibernati...

ERROR: User doesn't have permission for given Destination path is recorded unexpectedly.

The following error message is recorded unexpectedly in the ns.log file of the admin partition for the pendo functionality: "ERROR: User doesn't have permission for given Destination path"...

Launch failures after upgrading to CWA 2402

Users on Citrix Workspace App for Windows 2402 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...

CtxExceptionHandler Dump under C:\ProgramData\Citrix\CDF\Reports

This article describes the CtxExceptionHandler Dump under C:\ProgramData\Citrix\CDF\Reports...

Microsoft Security Update Validation Report May 2024

Microsoft’s May 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Policy data may be lost when a CVAD site is upgraded from a previous version to 2402

Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools It's recommended that this tool be run prior to the upgrade to validate Policy compatibility. Pre-Upgrade Steps: Version CVAD 2402 Ensure...

Compatibility license - avoid mixed editions when renewing Universal HMC or Citrix for Private Cloud

What is the mixed edition problem? Mixed edition means combining Premium with Standard or Advanced editions, or Advanced with Standard editions on the same site. This also applies to mixing license types User/Device U/D and Concurrent CCU; for example Premium U/D with Premium CCU or Advanced U/D...

On Prem || 2203 LTSR || VDA hangs or freezes while launching skype business applications.

2203 VDA hangs or freezes while launching skype business applications. Inside the published VDA Users open Skype for business and they noticed Randomly that VDA is Frozen This is only see with Skype for business If the users close the session and connect back to session by clicking the icon in...

New machines with vTPM have the same thumbprint in vSphere

New machines have the same vTPM thumbprint as the master image in vSphere. This can be seen using PowerCLI and comparing the machines with the following command: Get-VTpm -vm | Get-VTpmCertificate...

Citrix uberAgent Security Bulletin for CVE-2024-3902

A vulnerability has been discovered in Citrix uberAgent, which, if exploited, may result in the escalation of privileges of the attacker. This vulnerability only impacts uberAgent and does not impact any other Citrix and or Cloud Software Group products. Affected Versions: The following supported...

Unable to access NetScaler via SSH. SSH daemon process not running or able to start.

Device not accessible via SSH. Admin GUI actions that require SSH i.e. Generate Tech Support Bundle, Ping, simulated CLI do not work, shows error ""errorcode":"2138","message":"Not authorized to execute this command","severity":"ERROR"" Unable to access device via SCP. sshd process not running an...

How To: Allow traffic only from specific IPs or subnets.

Create a Responder policy that will block access to bound virtual server depending on source IP or source subnet of the client, so that the resource is only accessible from specific IPs and specific subnet IPs...

Microsoft Security Update Validation Report March 2024

Microsoft’s March 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Cannot Create Catalog from Azure VM with Trusted Launch Enabled

Error Attempting to create a catalog using an Azure Trusted Launch enabled image results in the following error: "CreateTerminatingError in operation PreparingMasterImage with message Error starting machine. Security type of VM is not compatible with the security type of attached OS Disk." Soluti...

Citrix Provisioning - Converting An Existing vDisk From BIOS To UEFI

Converting an existing BIOS vDisk into UEFI vDisk for future PVS Target Device support...

Citrix Provisioning - Farm Is Already Configured Option Missing From Wizard After Upgrade

After running the PVS installer for 2311 or greater the configuration wizard runs as expected. When running the wizard the console user is only presented with 2 options when configuring the database parameters: 1. Join Existing 2.Create Farm The Farm is already configured option is no longer...

SecureMail 24.2 for iOS unable to connect to exchange server

When a user on iOS updates their installed version of SecureMail to 24.2, it no longer syncs with on-prem exchange server. Error in SecureMail logs as follow s: "Secure Mail: The connection to the server timed out. Please try again in a few minutes."...

SSH Public Key - No supported authentication methods available (server sent public key)

Citrix ADC: SSH is not working...

Idle session timeout warning message does not display in ICA session

The below idle session timeout warning message is not displayedbefore the idle ICA session is disconnected. The idle session timeout warning shows up in RDP session on the same VDA. The Idle session timers are configured via RDSH policy. The issue is only seen in ICA session when HDX Adaptive...

Authentication fails through Remote Power shell SDK

Authentication fails through Remote Power shell SDK whenupper case and lower case are present in the Customer ID...

[NetScaler] Multicast packets may cross members within LA channel on SDX with i40e NICs

On a Fortville NIC SDX platform with i40e driver. When LA channel is configured with 10G or 25G NICs and is assigned to a NetScaler VPX. The VPX may receive unexpected multicast packets that was sent by itself through another member of the LA channel. Such as VRRP control plane messages. The...

Workspace App Upgrade to Version 2311 Causing End User Launch Failures

End users may experience launch issues post Upgrade of workspace app to latest version 2311,In environment where custom VC like Zoom, Webex are installed. Behavior noticed is launch failure with latest CWA 2311.CWA pops up "Preparing resource" CWA pops up "Active" but no desktop is shown to the...

"Not entitled" error when accessing Device Posture in SPA service

User may face the following error when accessing Device Posture in SPASecure Private Access service...

NSC: NetScaler (Citrix ADC) MPX5900/5900Z

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler CitrixADC MPX 5901/5901Z, MPX 5905/5905Z, MPX 5910/5910Z The tables below explain the NetScaler Citrix ADC life cycle management milestones and important information regarding dates and options during this period.The dates...

Microsoft Security Update Validation Report January 2024

Microsoft’s January 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Citrix Virtual Apps and Desktops (CVAD) policies are not applying correctly

Citrix Virtual Apps and Desktops CVAD Policies Are Not Applying Correctly...

The status of VDA machine was "Stopped" instead of "Stopped (Deallocated)" on Azure Portal

The following behavior was confirmed for dedicated machines created using Azure on-demand provisioning. - If shutdown the target VM within the OS, the status will be "Stopped" on Azure Portal. If it is "stopped", it will be subject to Azure pay-as-you-go billing. - If the target VM is from the...

How to modify knowledge-based question on Netscaler Gateway

This article illustrates how to modify the KB Knowledge-based question on Netscaler Gateway...

How is current Established connection calculated on Netscaler vserver/service

This article illustrates how the established connections are calculated under Netscaler vserver/service monitoring...

The installer will exit because this version of Citrix Workspace App is already installed.

When trying to install the latest version of Citrix Workspace app for Windows, the following pop-up appears and installation failed. "The installer will exit because this version of Citrix Workspace is already installed."...

Restoration with backup file doesn't work issue

Restore by backup file does not work correctly in NetScaler...

Removing maintenance mode from hosting connection fails (after certificate thumbprint update)

After the SSL certificate is updated on vCenter, updated the cert SSL thumbprint on for DaaS using remote powershell SDK 2. We put the Hosting Conneciton in maintenance mode to achieve above. 3. Updated the certificates on Trusted People store of Cloud Connectors. 4. This causes all the catalogs...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

Keyboard language switching automatically on different applications inside the desktop ICA session

When switching between applications within the ICA desktop, the keyboard language is switched automatically...

Mouse pointer in Citrix session shifted

When using Citrix Published virtual apps on a setup with 3 monitors with a resolution of "2560x1440" each and one of them is in portrait mode, the mouse pointer is shifted in the app and it is not possible to use it correctly. The mouse pointer appears to be about 5cm next to where it is shown on...

Expression for EPA scan to check for version Win 11

Run EPA scan to check Win 11...

The Citrix Workspace app cannot be reset via the command line

When installed by specifying an account Store URL from the command line, the Citrix Workspace app cannot be reset via the following command from the CLI. And the Delete button on the "Account-Edit" screen becomes inactive so that the account cannot be deleted. "C:\Program Files x86\Citrix\ICA...

YubiKey authentication is working on published desktop but not published app

YubiKey does not work from a published app browser e.g., Microsoft Edge, but it works on the same browser inside a published desktop. The published app and desktop are both hosted on the same server...

Driver Disk for Microsemi smartpqi 2.1.26_030 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.26030...

WEM Admin Console hangs while refreshing Agent Cache for some Agents via Console

When refreshing agent cache from Citrix WEM Console, the console freezes and have to kill and re-connect to get it working again. The issue happens only if specific agent machines are selected for the refresh cache action...

How to Import OVF Package to XenServer

This article describes how to import OVF package into XenServer. You can use the Citrix® XenServer Conversion Manager to convert hundreds of virtual machines to XenServer. It saves time and storage by converting a virtual machine directly to XenServer unattended.You can also create a virtual...