Application launch results in White screen Through NetScaler Gateway using Windows Receiver 8.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Receiving the ICA File and Clicking on Application Results in White Screen...

Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device

A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...

How to Import NetScaler exported configuration: File-Introduction and Requirements?

With StoreFront 3.7, we introduced the ability to import an exported configuration from NetScaler Gateway. With the introduction of this feature, we enhance the capabilities previously available by allowing multiple vServers to be imported from a single configuration file. The Remote access...

Error: "Unable to connect server" when connecting XenCenter to a Pool Master

Cannot connect to Pool Master by using XenCenter. XenCenter gives anerror message: Unable to connect to server '10.90.206.83'. Could not find XenServer on '10.90.206.83'. Check that XenServer is configured correctly on '10.90.206.83 and try again. However, Pool Master is accessible by SSH. The...

Best Practices for deploying PVS in multi-geo environments

In scenarios where companies have a Global presence with multiple geographical locations, it is sometimes desirable to have a Provisioning Services Farm that spans multiple locations across the globe. PVS requires a constant andreliable connection to the SQL database. If there's a delay in...

How to Create Custom Android KeyStore for MDX App Wrapping

This article will guide the Citrix Endpoint Management admin in creating a custom keystore which will be used to sign the unsigned android apps using MDX toolkit and/or using MDX as a service...

Error while Installing XenServer Tools "Your Tools ISO is on a broken SR, XenCenter will attempt to fix it before proceeding. Do you wish to continue"?

Error found in the xensource.log,...

How to Configure Multi-Monitor Support on the Linux VDA

Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"

Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...

XenDesktop Setup Wizard cannot add machines to an existing catalog

XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...

Error: "Cannot establish a connection to the database because the server cannot be found. Please..." on PVS console

Error when attempting to access the PVS console: "Cannot establish a connection to the database because the server cannot be found. Please check your database connection settings in the registry and the network path to your server...

Upgrading to StoreFront 3.0.0.45 Fails with ExitCode 1603

Upgrading to StoreFront 3.0.0.45 fails with ExitCode 1603...

Any Write cache mode which involves the Target Device local HDD reverts to server side caching

When trying to configure the write cache, any selection that involves the local HDD of the target device would fail. Cache on device ram - works Cache on server - works Ram with overflow - fails to server Cache on Device HD - fails to server...

How to Reset XMS Administrator Password in Microsoft SQL

This article describesHow to Reset XMS Administrator Password in Microsoft SQL...

Error: "Error while changing IO Priority to High for Process" for Processes Related to Antivirus Software

The Windows Event Log on a machine running Workspace Environment Management may contain many events from the WEM Agent Service. These events all relate to processes for Antivirus software installed on the device...

NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine

When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine...

Preparing iOS Devices for Supervised Mode.

The objective of this document is to explain how user can prepare his device in Supervise Mode using Apple Configurator 2 and enroll his device with XenMobile to apply iOS device policies...

Error: "Server sent back a fault indicating it is too busy to process the request" and the WEM Agent fails to connect to the Broker Service

The Citrix Workspace Environment Management Agent fails to connect to the Norskale Infrastructure Service, and the Citrix WEM Agent Service log contains the following error: ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.ServerTooBusyException : Server...

Provisioning Server 7.9 -- PVS Target Devices drop off network after login

Having logged into a PVS Target Device we see the Target Device disconnect from PVS Console. The Target Device then becomes unresponsive to pings and the machine hangs and sits in an unresponsive state...

User Profile name changes from User Name to "My Documents" or "Documents"

Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...

Profiles Are Not Written Back to User Store on Logoff

Under certain circumstances User Profiles are not written back to the UPM User Store during log off...

XenCenter System Alerts

The following table displays the system events/conditions that will a trigger an alert to be displayed in XenCenter System Alerts window. XenCenter System Alerts You can view a range of different types of alert in theSystem Alertswindow, including: Performance alerts. Performance alerts may be...

How to Install Storefront on a Non-System Drive

Install Storefront on a non-system drive...

There is no citrix xenapp server configured on the specified IP address

Users can access the enumerate but is receiving error ""The connection to windows 7 dekstop failed with status There is no citrix xenapp server configured on the specified IP address " when trying to launch the application...

Recommended Settings and Best Practices for Generic Implementation of a NetScaler Appliance

Recommended Settings for a Generic Implementation of a NetScaler Appliance The following sections contain the recommended settings for a generic implementation of some features of a NetScaler appliance: Modes Features Global System Settings HTTP Parameters SNMP Alarms Network Interfaces General...

How to Create a Custom SSH banner for Netscaler

NetScaler : How to create a custom SSH banner...

Windows Modern Apps are not launching with Profile Management enabled

Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...

How to Use Middle Button Paste Between Linux VDA and Linux Receiver

Windows doesn’t support middle button paste while Linux supports this function. In Linux Receiver, we have option to support middle button past in Windows VDA which is enabled by default. Middle button paste doesn’t work correctly between Linux VDA and Linux Receiver by default settings...

How to change the XenServer Pool master role from XenServer Console

In certain situation like Master server becoming unresponsive, we may need to changethe XenServer Pool master role. This article illustrates how to perform that from XenServer Console...

Office 365 Activation Error: Cannot Verify the License Currently Installed for This Product

Office 365 2016 Activation with error: Cannot verify the license currently installed for this product...

How disk space /var is allocated for VPX provisioned on SDX

The objective of this article is to explain how the disk space is allocated for VPX provisioned on SDX appliance...

Unable to Delete NTUSER.DAT* Files When a User Logs off

Occasionally, when Delete Locally Cached Profiles on logoff policy is enabled on Windows 10 Redstone, or on Windows Server 2016, NTUSER.DAT files cannot be deleted when a user logs off...

How to configure XenMobile to use multiple domain suffix in LDAP config

Enroll devices using alternate upn suffix and configure Citrix Endpoint Management to use a domain suffix for authentication. Refer to Citrix documentation - Citrix Gateway and Endpoint Management...

Director not Showing the Licensing Status due to a Configuration Error

Unable to view license status in XenDesktop Director with error "Cannot retrieve the data. Data source unresponsive due to a configuration error. View Director server event logs for further information. " The event log on the Director server has the following error: Log Name: Application Source:...

Unable to Communicate With Hypervisor When Using XenDesktop Setup Wizard

Unable to Communicate with Hypervisor when using XenDesktop Setup Wizard. Logs display, "object reference not set to instance of an object" When running XenDesktop Setup Wizard, error states, "cannot connect to hypervisor" Logs shows an error when checking a particular hosting unit. Checked Host...

How to Reset StoreFront to the Initial Factory Settings

This article details how to reset StoreFront to the initial factory settings...

StoreFront 3.0: MMC snap in error when attempting to Set Unified Experience as Default

Storefront 3.0 gives an MMC snap in error when attempting to Set Unified Experience as Default...

Citrix ADC Networking and VLAN Best Practices

The ADC uses VLANs to determine which interface should be used for which traffic. In addition, ADC does not participate in Spanning Tree. Without the proper VLAN configuration, the ADC is unable to determine which interface to use and it can function more like a HUB than a switch or router in the...

XenMobile POC Cheat Sheet

The purpose of this cheat sheet is to provide a detailed POC checklist to assist with the implementation of On-Premise POC implementations. This checklist includes a detailed diagram of your XenMobile POC implementation populated from the information included in the filled out checklist. Addition...

Getting Started with Citrix Secure Mail

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Mail. Navigation: What is Secure Mail? Citrix Secure Mail Connection Modes List of Supported Mail Servers Citrix Secure Mail w/ IBM Notes Supported File Formats Push...

Delete Users from XenMobile Database

For XenMobile environment 10.4 and below, we do not have the option to delete the user from the console.You will have to delete the user from the database manually. Use the following SQL query to delete all rows associated to a single user within XenMobile Server. Important! Ensure to back up the...

Microsoft Office Rearm Error

Reported failures: Rearm count exceeded Rearm failure Rearm Warning on machine catalog...

How Do I Set Up RSA Keys/Public SSL Certificate on Citrix ADC

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XenMobile Cloud Self-Service Auto-Discovery Portal

This article details how to configure auto-discovery for device enrollment in XenMobile Cloud. Refer to Citrix documentation -Device Management...

"This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront

Error: "This page can't be displayed. Turn on TLS 1.0 TLS 1.1, and TLS 1.2. in Advanced Settings And Try Connecting Again" While Accessing StoreFront...

Converting iRules to NetScaler Policies - X-Forwarded For Header Based Persistence

Use Case X-Forwarded-For HTTP header indicates the path where the request came in through and it can have multiple IP addresses as well. You can define persistence based on the value of X-Forwarded-For header received while processing the request on load balancing vserver. F5iRules Name:...

Error: "403 - Forbidden: Access is Denied" After Log on to NetScaler Gateway

The following error is displayed after logging on to NetScaler Gateway: "403 - Forbidden: Access is denied."...

FAQ: Key Sizes/Certificates Supported by ADC

Q: What are the key sizes/certificates supported by ADC? A : An MPX appliance supports certificates of 512 or more bits, up to the following sizes: 4096-bit server certificate on the virtual server 4096-bit client certificate on the service 4096-bit CA certificate includes intermediate and root...

Web Cams Not Working Through Published Desktop OS Session | Being Redirected As Optimized USB

The End-Users are unable to use the Web Cam through a Published Desktop OS session launched using Workspace App USB Device Being Redirected As Optimized USB...