Propagation Fails with error "Failed to get the end status of the server configuration update."

"Failed to get the end status of the server configuration update." "Failure to notify of configuration update." "An erorr occurred running the command : 'Add-DSFeatureInstances'...

Error: "Access to your company network is not currently available"

The following error is displayed when attempting to enroll a device or launching an application: "Access to your companynetwork is not currently available"...

How disk space /var is allocated for VPX provisioned on SDX

The objective of this article is to explain how the disk space is allocated for VPX provisioned on SDX appliance...

Unable to Delete NTUSER.DAT* Files When a User Logs off

Occasionally, when Delete Locally Cached Profiles on logoff policy is enabled on Windows 10 Redstone, or on Windows Server 2016, NTUSER.DAT files cannot be deleted when a user logs off...

How to debug Citrix Gateway connector logs (XNC)

In order to determine an issue with Citrix Gateway connector formerly known as XNC, we would need to enable debug logging...

Citrix Provisioning Services : BSOD "NETWORK_BOOT_DUPLICATE_ADDRESS

Intermittent Blue Screen on Target Devices with an error NETWORKBOOTDUPLICATEADDRESS. The error was present using both PXE & BDM ISO...

How to configure XenMobile to use multiple domain suffix in LDAP config

Enroll devices using alternate upn suffix and configure Citrix Endpoint Management to use a domain suffix for authentication. Refer to Citrix documentation - Citrix Gateway and Endpoint Management...

How to Export a VDISK with Versions

Export existing vDisk from PVS vDisk Store and import as a new vDisk...

Director not Showing the Licensing Status due to a Configuration Error

Unable to view license status in XenDesktop Director with error "Cannot retrieve the data. Data source unresponsive due to a configuration error. View Director server event logs for further information. " The event log on the Director server has the following error: Log Name: Application Source:...

Win10 - Receiver4.3: Runtime Error for Wfica32.exe when launching app

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Runtime Error for Wfica32.exe when launching app...

Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times

Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...

XenApp 6.5 - Unable to install the hotfix

XenApp 6.5 - Unable to install the hotfix installation fails because CDFSVC fails to start If you compare a working and non-working machine you'll see some registry keys missing for cdfsvc If you search theAppID, you might not find it on the problematic machine HKCR in dcomcnfg you will not be ab...

Error: "Gateway data from the request and the authentication token are not matching"

The following warning is displayed in the Event Viewer: Gateway data from the request and the authentication token are not matching...

XenMobile 10.x how to update SQL server password on Xenmobile

XenMobile 10.x -How to update SQL server password on Xenmobile server...

Target Device has Poor Performance and/or High Retries When Booting to a vDisk in Private Mode

When installing software in private mode it takes a very long time. Booting devices in Standard Mode works as expected Any maintenance version is very slow Best practices are put in place with Large send offloaddisabled on the target and PVS server anddisabled spanning tree on the switch vDisk is...

There is no Server That Can Serve the VDisk or the Store This VDisk Belongs to

When clicking the Replication Status on a vDisk, the following message appears: “There is no server that can serve the vDisk on the store this vDisk belongs to.”...

PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries

PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...

Getting Started with Citrix Secure Web

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Web. Navigation: What is Citrix Secure Web? Citrix Secure Web MicroVPN Connection Modes Supported Web Technologies Configure Citrix Secure Web and Proxy Servers MicroVPN...

Secure Mail unable to send large files.

Having problems using Secure Mail client in sending large files greater than 7 to 10MB Verifyed the WM Logs and could see the following error , where by the mail is send to the Outbox ERROR 2Response contained WBXML content with contentLength=15 for activeSyncCommand=SendMail INFO 4SendMail -...

How Do I Set Up RSA Keys/Public SSL Certificate on Citrix ADC

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Unable to access the Store on the Mobile device if XenMobile is behind firewall

When trying device enrollment in MDM+MAM mode, user was unable to reach the Store...

Secure Flag not set for Cookies generated by Netscaler if Vserver is part of Persistence Group

We need to have the NSC cookies using the Secure and HttpOnly flag set, however Secure flag is not set by NetScaler...

How to collect ADB and XCODE logs for XenMobile

To make users aware on how they can collect the ADB logs and XCODE logs...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

Authentication Prompt Not Honoring Inactivity/Session Timeout Values on XenMobile

Authentication prompt is not honoring inactivity timeout value XenMobile 9.0 or the session timeout value specified XenMobile 10.0...

Error: "Please check your credentials you may have mistyped them" on XenMobile

XenMobile enterprise migration is completed successfully from 9 to 10.1. Enrollment begins OK, MAM side errors out. Customer initiates enrollment and when Secure Hubagain is connecting to MAM and user is expecting to enter PIN prompt they see the following error: Please check your credentials you...

Citrix Credential Wallet Service and Citrix Peer Resolution Service do not start

On the Citrix storefront services console, the Citrix Peer Resolution Service and the Citrix Credential Wallet services stay in stopped state, wouldn't start even if we start manually...

Error: "An error occurred communicating with the server" When Opening PVS Console and Connecting to the Farm

After upgrading Provisioning Services PVS, the following error message appears when launching the PVS Server Console: "An error occurred communicating with the server."...

Understanding Garbage Collection and Coalesce Process Troubleshooting

Summary In most cases, customers have experienced issues with coalescing snapshots after deleting snapshots. At times we do notsee the reclaimed space once a snapshot is deleted. Even with an SR rescan to manually get the Garbage Collection GC to kick-in does not reclaim space. This article...

Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD

Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...

Unable to Disable Workspace Control on StoreFront and XenApp 7.6

Unable to disable workspace control on StoreFront and XenApp 7.6.New apps launched from other devices are pulling the session from the previous sessions and instead of creating a new session.After disabling workspacecontrol on StoreFront is still enabled...

How to Install Receiver Windows 4.2 Desktop Lock

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article explains howto install Receiver for Windows 4.2 desktop lock...

Target Device Not Booting Up with message "No entry found in the database".

Targets are not booting in Provisioning Server. You can see the error during boot:No entry found in the database...

Agent is not appraising the disk space

ADM Agent Disk Space gets full sporadically, and due to which the ADM Agent goes Down...

When Elastic layers are assigned to VDAs they may fail to attach if VDA's are launched from shutdown

Elastic layers intermittently fail to attach during session launch. Layers are assigned to VDAs not users Ulayersvc logs show the different group membership is determined during each launch Working: ActiveDirectoryInfoService: Machine Group SIDs: test\Domain Computers, test\group1, test\group2...

GACS - App Configuration settings not being applied to HTML5 Client

App Configuration service GACS settings to disable options in the Toolbar for HTML5 client are not applied...

Support for Tunneling Syslog to On Premise Datacenter when using Adaptive Authentication on Cloud

Configure external syslog server when using Adaptive Authentication on Cloud...

Black area's when launching Horizon app on VDA 2402 CU1

After upgrading our VDA to 2402 cu1 we are presented with black artifacts on launch of Horizon app...

Citrix DaaS: Autoscale fails to turn ON the Virtual Machines

You may see AutoScale failing to turn ON the Virtual Machines at the scheduled time in AWS...

Unable to update machine catalog after upgrading Office 2013 to 2016 version

Error message : FailedToCreateImagePreparationVM TaskErrorInformation: Terminated Internal Error: Failed to upload disk. Unable to write data to the transport connection. An existing connection was forcibly closed by the remote host. Event ID 2007...

ADC: HSTS not working on NetScaler Gateway when using a Standard License.

After enabling HSTS at the Gateway Virtual Server using SSL Profile or SSL Parameters, some responses still do not contain the HSTS header...

NetScaler 14.1 43.x - Citrix ADM Telemetry Download Fails with Error "400 Bad Request"

Citrix ADM users might encounter an immediate "400 Bad Request" error when attempting to download the 'Telemetry file'. As per mpsservice.log - ./mpsservice.log:1 x.x.x.x Debug TCPServerConnection default4473 HTTP Request from URI:/nitro/v1/download/consoletelemetry.tgz, method:GET...

Application change coordinates when reconnecting to Citrix session from same client.

Users connect to Remote PC Access VDA in the office. Both office PC and the client they are connecting from have identical 6 monitor configuration. When they remote in and position their applications on specific screens and then reconnect, sometimes applications move to main screen instead of...

Citrix Cloud - Custom URL Conflict: "Unable to Process Your Request" on Workspace Connection

Administrators attempting to configure Citrix Conditional Authentication find that the option to utilize custom URLs or domains is unavailable. There is no apparent setting within the Conditional Authentication configuration interface to input or apply a custom URL...

Citrix Workspace App for MAC - Intermittent sign in failure, browser access works

Administrators may notice that the Mac end points intermittently fail sign into workspace app. Visiting the store via browser would work consistently...

Cannot create hosting connection for AWS "Failed to connect the AWS EC2 endpoint URL"

On entering API key and Secret key with Role Based Authentrication for AWS get the following error: Transaction ID:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Action Name: HostingEditHypervisorConnection Exception: StudioErrorId : ConnectionValidationFailure Reason : ManagedMachineGeneralException Exception :...

Citrix : ADC: Netscaler VPX vs ESXi compatibility version

Netscaler VPX on ESXi got rebooted automatically...

iOS Workspace App 2501.10 - How to Fix Login Hang at "Stay Signed In" Prompt

Users of the Citrix Workspace app on iOS devices may experience a hang or freeze at the "Stay Signed In" prompt after adding their Citrix Cloud workspace URL. The app becomes unresponsive, preventing users from selecting either "Allow" or "Deny."...

While adding Active Directory Objects In WEM Console, Organizational Units list is empty

When try to add OU in WEM Administration Console - Active Directory Objects - Machines - Add OU option shows empty organizational unit list...

Driver Disk for Intel ice 1.15.5 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- ice| Ethernet/NIC| 1.15.5 Issues resolved in this drive...