Citrix Director: Configuring,Managing Alerts and Notifications

In this article, we will take a look at how to configure, visualize your alerts, manage them, analyze their details and historically track alert trends...

Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device

A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...

Error "Superblock last mount time is in the future" from fsck when booting a Linux VM

In only one host, restarting a Linux VM will encounter the warning: /dev/mapper/rootvg-lvroot: Superblock last mount time Mon Feb 27 16:19:54 2017, now = Fri Feb 17 16:37:49 2017 is in the future./dev/mapper/rootvg-lvroot: UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY. i.e., without -a or -p option...

How to Remove PVS Server from a Farm

This article describes how to decommission/remove a Provisioning Services Server from a farm...

How to Configure SAML- Introduction?

SAML is an XML-based open standard which enables authentication of users across products or organizations. SAML is used by identity providers such as Google and by identity and authentication products such as Microsoft AD FS, Ping Identity, CA SiteMinder and more. Citrix customers wish to use...

How to Create Custom Android KeyStore for MDX App Wrapping

This article will guide the Citrix Endpoint Management admin in creating a custom keystore which will be used to sign the unsigned android apps using MDX toolkit and/or using MDX as a service...

The management console is unavailable because the root certificate is missing

Error: The management console is unavailable because a root certificate is missing. Go to Verisign and download the certificate “VerSign Class 3 Primary CA – G5”...

XAPI Service unable to start , error : xapi dies but pid file exists.

XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

PVS console showing target devices as down, even though it is possible to boot and stream to devices

PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...

XenDesktop Setup Wizard cannot add machines to an existing catalog

XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...

Any Write cache mode which involves the Target Device local HDD reverts to server side caching

When trying to configure the write cache, any selection that involves the local HDD of the target device would fail. Cache on device ram - works Cache on server - works Ram with overflow - fails to server Cache on Device HD - fails to server...

How to Reset XMS Administrator Password in Microsoft SQL

This article describesHow to Reset XMS Administrator Password in Microsoft SQL...

Overview of Windows activation with KMS server

Sometimes after properly following the preparation steps, on start up the Operating System shows only 3 days remaining to be activated, or Office prompts users to activate now, or similar. This doesn’t necessarily indicate an issue with PVS image preparation, or with the streamed image. It’s up t...

How to Enable Logging on Receiver for Windows Using Registry Entries

This article describes how to enable logging on Receiver for Windows using registry entries. While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly...

How to Configure Internal Beacon for Single FQDN on StoreFront

This article describes how to Configure Internal Beacon for Single FQDN on StoreFront. Background When you access any URL in Citrix Receiver, it tries to resolve both internal and external beacons. First it will resolve the internal beacon, followed by the external beacon, and then Citrix Receive...

Profiles Are Not Written Back to User Store on Logoff

Under certain circumstances User Profiles are not written back to the UPM User Store during log off...

XNC: How to Block any Device which does not use SecureMail Agent

Question : XNC: How to Block any Device which does not use SecureMail Agent Answer : Rule = Static+XDM: Block mode Made the static XNC rule for "WorxMail" agent. The Above step can also be achieved by allowing Secure Mail agent as "Secure Mail/Secure Mail" in the XNC RegEx build. Perform "Implici...

How to display the Featured apps group under the "Category" view than the "All" view on storefront website

Remove Featured app groups from All view and display under Categories view...

Reset the start count of MCS catalog after the catalog has already been created

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Storefront 3.7 console displays Store as Internal Only

Question: After upgrade to Storefront 3.7 the store is displayed as Internal Only. In the details it shows Remote Access as Enabled and it also works with Netscaler Gateway. Answer: This is a known issue in Storefront 3.7 and is also mentioned in the edocs...

How to apply advance customizations to Storefront web page

This article describes how to apply advance Customizations to StoreFront web page. Note : Citrix Support will only help with customization that can be done using StoreFront Management Console. For supported customizations refer toProduct Documentation Prerequisites HTML and CSS programming...

Unable-to-refresh-Storefront-Console

Event Viewer error: "An error occured during refresh. An error occured running the command: 'Get-DSWebReceiversSummary' Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured running the command: 'Get-DSWebReceiversSummary' ---...

Password settings in Web.Config file for PNAgent changes automatically when "Configure XenApp Services Support" Console is opened in Storefront Snapin.

You have modified web.config file manually or using EnablePnaForStore.ps1 for PNAgent site for the Password Options. When you open "Configure XenApp Services Support" Console and click OK on it, the settings change back...

Propagation Fails with error "Failed to get the end status of the server configuration update."

"Failed to get the end status of the server configuration update." "Failure to notify of configuration update." "An erorr occurred running the command : 'Add-DSFeatureInstances'...

How disk space /var is allocated for VPX provisioned on SDX

The objective of this article is to explain how the disk space is allocated for VPX provisioned on SDX appliance...

Unable to Delete NTUSER.DAT* Files When a User Logs off

Occasionally, when Delete Locally Cached Profiles on logoff policy is enabled on Windows 10 Redstone, or on Windows Server 2016, NTUSER.DAT files cannot be deleted when a user logs off...

How to debug Citrix Gateway connector logs (XNC)

In order to determine an issue with Citrix Gateway connector formerly known as XNC, we would need to enable debug logging...

Citrix Provisioning Services : BSOD "NETWORK_BOOT_DUPLICATE_ADDRESS

Intermittent Blue Screen on Target Devices with an error NETWORKBOOTDUPLICATEADDRESS. The error was present using both PXE & BDM ISO...

How to configure XenMobile to use multiple domain suffix in LDAP config

Enroll devices using alternate upn suffix and configure Citrix Endpoint Management to use a domain suffix for authentication. Refer to Citrix documentation - Citrix Gateway and Endpoint Management...

How to Export a VDISK with Versions

Export existing vDisk from PVS vDisk Store and import as a new vDisk...

Director not Showing the Licensing Status due to a Configuration Error

Unable to view license status in XenDesktop Director with error "Cannot retrieve the data. Data source unresponsive due to a configuration error. View Director server event logs for further information. " The event log on the Director server has the following error: Log Name: Application Source:...

Win10 - Receiver4.3: Runtime Error for Wfica32.exe when launching app

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Runtime Error for Wfica32.exe when launching app...

Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times

Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...

XenApp 6.5 - Unable to install the hotfix

XenApp 6.5 - Unable to install the hotfix installation fails because CDFSVC fails to start If you compare a working and non-working machine you'll see some registry keys missing for cdfsvc If you search theAppID, you might not find it on the problematic machine HKCR in dcomcnfg you will not be ab...

Error: "Gateway data from the request and the authentication token are not matching"

The following warning is displayed in the Event Viewer: Gateway data from the request and the authentication token are not matching...

XenMobile 10.x how to update SQL server password on Xenmobile

XenMobile 10.x -How to update SQL server password on Xenmobile server...

Target Device has Poor Performance and/or High Retries When Booting to a vDisk in Private Mode

When installing software in private mode it takes a very long time. Booting devices in Standard Mode works as expected Any maintenance version is very slow Best practices are put in place with Large send offloaddisabled on the target and PVS server anddisabled spanning tree on the switch vDisk is...

There is no Server That Can Serve the VDisk or the Store This VDisk Belongs to

When clicking the Replication Status on a vDisk, the following message appears: “There is no server that can serve the vDisk on the store this vDisk belongs to.”...

PVS Machines Becoming Unresponsive After a Period of Time with Excessive vDisk Retries

PVS machines become unregistered. They are in a unresponsive state and do not respond to ICA, RDP, or Console connections. Discovered that the PVS target devices were exhibiting massive retries in the Vdisk usage pane:...

Getting Started with Citrix Secure Web

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Web. Navigation: What is Citrix Secure Web? Citrix Secure Web MicroVPN Connection Modes Supported Web Technologies Configure Citrix Secure Web and Proxy Servers MicroVPN...

Secure Mail unable to send large files.

Having problems using Secure Mail client in sending large files greater than 7 to 10MB Verifyed the WM Logs and could see the following error , where by the mail is send to the Outbox ERROR 2Response contained WBXML content with contentLength=15 for activeSyncCommand=SendMail INFO 4SendMail -...

Unable to access the Store on the Mobile device if XenMobile is behind firewall

When trying device enrollment in MDM+MAM mode, user was unable to reach the Store...

Secure Flag not set for Cookies generated by Netscaler if Vserver is part of Persistence Group

We need to have the NSC cookies using the Secure and HttpOnly flag set, however Secure flag is not set by NetScaler...

How to collect ADB and XCODE logs for XenMobile

To make users aware on how they can collect the ADB logs and XCODE logs...

NetScaler Remote GSLB Service Shows as DOWN

- A remote NetScaler GSLB Site, have the Site Metric MEP Status showingas DOWN. - Monitor bound to the GSLB Service shows Down...

Authentication Prompt Not Honoring Inactivity/Session Timeout Values on XenMobile

Authentication prompt is not honoring inactivity timeout value XenMobile 9.0 or the session timeout value specified XenMobile 10.0...

Error: "Please check your credentials you may have mistyped them" on XenMobile

XenMobile enterprise migration is completed successfully from 9 to 10.1. Enrollment begins OK, MAM side errors out. Customer initiates enrollment and when Secure Hubagain is connecting to MAM and user is expecting to enter PIN prompt they see the following error: Please check your credentials you...

Citrix Credential Wallet Service and Citrix Peer Resolution Service do not start

On the Citrix storefront services console, the Citrix Peer Resolution Service and the Citrix Credential Wallet services stay in stopped state, wouldn't start even if we start manually...

Error: "An error occurred communicating with the server" When Opening PVS Console and Connecting to the Farm

After upgrading Provisioning Services PVS, the following error message appears when launching the PVS Server Console: "An error occurred communicating with the server."...