App Layering - Support for VHDX format for User layers

This article describes the supported format VHD or VHDX for User layers...

CWA Windows 24.3 error "Unable to connect to the server. Check your network connection and retry"

After upgrade from CWA 23.9.1.104 to CWA 24.3.1.97 users cannot login on CWA Windows with error "Unable to connect to the server. Check your network connection and retry." The URL used for CWA is for NetScaler Gateway and is set via GPO...

VDA 2402 LTSR Features are not shown as installed when you attempt to change the VDA installation

You may not see the below features selected or installed after you attempt to change or modify the VDA installation from Control panel Use Windows Remote Assistance Use Real-Time Audio Transport Use Screen Sharing Is this VDA installed on VM in the Cloud...

Poor ICA streaming performance observed when HDX Insights enabled on NetScaler AppFlow policies

Users are facing high latency issue and they are not able to do audio and video calls. Apps and Desktops ICA streams performs poorly and high end-user experience is observed "HDX Latency" calculations made by VDA fluctuate up/down from 10ms to 900+ ms observed using command "ctxsession -v" and...

The possible power state of the VDA machines

This article describes all the possible power state of the VDA machines...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 3

Package name: xms10.16.0.10318.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10205.bin, xms10.16.0.10108.bin Date: August 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this a...

How to Identify Your Citrix Cloud ID

In this article we will show how to identify the Citrix Cloud ID of the tenant you are currently working on. This ID is important to have when engaging with Citrix Support to ensure engagement on the environment you need assistance with. This is especially critical for customers with multiple...

Citrix DaaS: Unable to login to Citrix cloud with MFA

Unable to login to Citrix Cloud with MFA with error " Opps! Something went wrong...

Citrix ADC - EPA Scans failing after library upgrade for CWA version check

EPA libraries from Jan 18 OPSWAT version 4.3.3906.0 failing EPA checks for CWA version. If the EPA library version is downgraded to the Nov 2023 libraries OPSWATversion 4.3.3801.0, EPA check is working as expected...

With the PVS console installed, PowerShell cmdlets targeting On-Prem DDCs prompt for cloud login

On a server with the PVS console installed, executing CVAD cmdlets targeting on-prem DDCs e.g. Get-BrokerSite -AdminAddress will encounter popups prompting for Citrix Cloud sign-on...

CVAD - How to check the Load management policy settings from VDA's reflected registries

This article describes how to check the Load management policy settings from VDA by the reflected registries...

Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...

OWA not accessible on Secure Web iOS when Extended Protection is Enabled

After enabling Extended Protection on Exchange Server 2019 CU14, accessing OWA via Secure Web iOS is no longer possible. Users accessing Outlook Web Access OWA through Secure Web on iOS are continuously getting http 401 login prompt. The issue is not seen when using other browsers like Chrome or...

Citrix Virtual Apps and Desktop - Upgrading, Installing and Migration issues

Introduction This article is a summary of the top support articles related to updating, install and migration of Citrix environments including Controllers and VDA. The most commonly used support articles and guides are below. There are three main areas covered in this summary including Controller...

Citrix Endpoint Management: Active Directory Issues

Introduction Active Directory AD integration issues in XenMobile can range from synchronization errors to authentication failures and configuration complications. This series of articles offers troubleshooting guidance and best practices to address these challenges, ensuring smooth operation and...

Xenserver Configuration: Comprehensive Guide

Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...

Citrix Endpoint Management: Guide for Enrolment issues

Introduction Enrollment issues in the Citrix XenMobile environment can significantly disrupt device management and user access. From iOS to Android platforms, these challenges range from failed MDM profile installations and persistent policy configurations to login failures and administrative rol...

Unable to Connect to High Availability Enabled XenSever Pool and All Servers in Pool are in Emergency Mode

This article provides resolution to connectivity issues to the pool in XenCenter. Following are some of the issues that you might experience: Cannot connect to the pool in XenCenter Cannot start or migrate the virtual machines, although the virtual machines are active and running. All the servers...

Provisioned Target Device Booting up with Multiple IP Addresses

Provisioned Target Device booting up with multiple IP addresses...

Provisioning Services Database Unable to Configure

Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...

XenApp Error: Citrix Servers Reported That They are Too Busy to Provide Access to the Selected Resource

On attempting to launch any published application from a XenApp 6.0 server, the server reports that it is too busy to provide access to the selected resource. The application event log contains the following entry: The Citrix servers reported that they are too busy to provide access to the select...

Adding Virtual Machines Created by Machine Creation Services to New Catalog

After deleting the host connection in XenDesktop, desktops created using Machine Creation Service MCS are not visible in the Catalog...

How to Capture a Memory Dump from a Provisioned Target in a Hyper-V Environment

This article describes how to generate a memory dump file from a provisioned target in a Hyper-V environment.This process requires no modification to the virtual machine. Requirements Download and install the Debugging Tools for Windows package from Microsoft's web site: Debugging Tools for Windo...

Event ID 7026 - The following boot-start or system-start driver(s) failed to load: Bnistack

On a target hosted on a VMWare Hypervisor and running Provisioning Services Target Device Software 6.0 and later,the target device cannot connect to virtual disk when starting it from the local hard drive.A red ‘X’ appears on the virtual disk status icon in the system tray. In the Event Viewer, t...

How to Change XML Service Port When Not Using Default Port

This article describes how to change the XML service port if you are not using the default port in XenDesktop 7.x. and CVAD...

Blue Screen with Error Code 0x0000007B When Booting a Target from a vDisk Using Target Device Software 6.x or 7.x

When booting a Target from a vDisk using Target Device Software 6.x or 7.x, you might get a Blue Screen with error code 0x0000007B and the following error description: “ERROR: SOCKET…” The error description will contain additional values as shown in the following screen shot:...

CloudBridge 4000 and 5000 to Optimize NetApp SnapMirror Traffic1

This article describes how you can configure Citrix CloudBridge 4000 and 5000 to optimize NetApp SnapMirror traffic between two Data centers. The article also provides the benchmarking results from lab testing efforts to quantify the gains that can be attained by deploying NetApp SnapMirror...

Provisioning Services Server Target Devices BSOD with KERNEL_SECURITY_CHECK_FAILURE When Cache is Set on RAM

Provisioning Services PVS Server target devices streamed to a vSphere Virtual Machine displays a blue screen withKERNELSECURITYCHECKFAILURE when cache is set on RAM...

How to Check if Extra C-States are Enabled without Booting into the BIOS

This article describes how to check extra C-States are enabled in the host without rebooting into the BIOS...

Citrix Receiver is Unable to Create a Secure (https://) Connection in the Browser

When launching applications on Internet Explorer 10 using the Citrix Receiver for HTML5 v1.1, the following error message appears: “Citrix Receiver cannot create a secure https:// connection in this browser. Please try a different browser.”...

How to change from NIC adapter e1000 to VMXNET3 for PVS streamed VMs

This article explains how to change from NIC adapter e1000 to VMXNET3 for PVS streamed VMs...

USB Support in XenApp/XenDesktop Server Products

This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...

Best Practices to Uninstall XenApp/Presentation Server on Windows Server

This article contains best practices for uninstalling XenApp/Presentation Server 4.5 on Windows Server. Best Practices Before uninstalling any Citrix Server products, consider the following points: Ensure that all Hotfixes and Hotfix Rollup Packs are removed before uninstalling. Refer to the Hotf...

Provisioning Services Target Device Software Fails to Install

Provisioning Services Target Device Software might fail during the installation with the following error: When you click OK , the following error appears: Reviewing the Event Viewer of the server displays the following errors: “Product: Citrix Provisioning Services Target Device x64 -- Error...

PVS Console Crashes while using XenDesktop Setup Wizard

After entering the Credentials to get the list of templates from the Hypervisor, the following error appears: "Microsoft Management Console has stopped working" Note : The issue does not occur with XenServer as Host Connections to XenServer do not allow the port number in the address...

Error: "vDisk is not available. Please check your network PXE boot configuration and restart Imaging Wizard" or "Red X" on Provisioning Server

After installing the Target Device Software and rebooting the following symptoms can be seen: A Red X is displayed on top of the vDisk Status Applet in the Tray Bar After running the Imaging Wizard and rebooting the following message is shown:"vDisk is not available. Please check your network PXE...

Session Timeout are Not Applied on StoreFront Servers

Session timeout are not applied on the StoreFront servers. When a user tries to log on or launch an application the following error is displayed: Logon has expired. Restarting the Wallet services and upgrading to StoreFront 2.6 did not resolve the issue...

Target Device Performance and Freezing Issues While Patched into a Cisco Catalyst Line of Switches

Target devices experience intermittent freezing behavior and poor performance while patched into a Cisco Catalyst line of switches...

How to Publish the Printers Folder

This article contains the steps to publish Printers folder. Publishing the Printers folder provides users with a way of changing the printing preferences of their printers, such as paper size, paper type, duplexing options, and so on. Unlike adjusting such preferences within the print dialog of a...

How to Deploy Secure Mail Test Tool

This article details how to deploy Secure Mail Test Tool and also covers some of the frequently asked question about this tool...

CloudBridge Virtual WAN PBR Mode and Inline Deployment Steps

This article depicts a step-by-step procedure to configure two CloudBridge Virtual WAN appliances: Data Center Appliance in PBR mode Virtual Inline Mode Branch Appliance in Inline mode...

How to Make the Provisioning Services Server Client Coexist with Third-party Network Drivers

This article describes how to run the Provisioning Server client on a target device along with third-party network applications that also occupy the network device driver stack. Background In the Windows Driver Model WDM, systems manage a device through a linked stack of layered device drivers. T...

VMware vSphere 5.5 - Communication Issue from Studio Console

Hosting a VMware vSphere 5.5 server through XenDesktop or XenApp Studio displays the following error:...

FAQ for XenMobile 10 Migration Tool

This article provides information on frequently asked questions and answers for XenMobile 10 MDM migration tool. Contents Q: What XenMobile editions are supported with the migration tool? Q: What versions of XenMobile are supported with the migration tool? Q: Where is the XenMobile 10 migration...

Provisioning Services Target Device Fails to Download tsbbdm.bin

Booting a Provisioning Services PVS target device through the Boot ISO method created by the Boot Device Manager utility fails with the following error: "Downloading tsbbdm.bin from FAILED!"...

Application Launch Requests Might Fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server

Application launch requests might fail on a Provisioned XenApp Version 6.0 or 6.5 Multihomed Server. “Event 10001: A usable server cannot be found on which to launch the application.”...

How to Prepare Provisioning Services 7.x Master Target Device to be Captured on a vDisk

This article provides the recommended procedure for preparing Provisioning Services 7.x Master Target Device to be captured on a vDisk...

How to Create a Designated Update Virtual Machine and Add a Host Connection to Hosts Node

This article explains how to create a designated Update Virtual Machine VM and add a host connection to the Hosts node. Note : This article is part 1 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 – How to Create a Designated Update Virtual machine and adding a...

How to Backup the XenMobile Database

This article describes how to back up the XenMobile database...