5317 matches found
WEM Agent does not place icons on desktop at first logon
When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...
Backend SSL Connection Fails on ADC due to missing extensions
When using Secure-LDAP which uses port 636 TCPs or while making connection to server listening on secure port,it fails in SSL handshake phase...
How to enable/collect logs on WEM Agent machine
Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...
WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server
The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...
Unable to import App Layering OS Layer to ELM from vSphere
After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...
App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter
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Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...
WEM SQL Database is growing to over 20 GB
WEM SQL Database is growing to over 20 GB ---...
SecureWeb 10.x: HTTP 1.1 Gateway timeout error while accessing external/internal websites from Secure Web.
While accessing any internal/external websites using Secure we get the following error in Secure web Error : Http/1.1 gateway timeout error Unable to find the requested server or DNS Error...
App Layering/Unidesk: Blue Screen 0xA referencing unifltr.sys
End-user virtual machines and session hosts crash with a STOP 0xA blue screen referencing unifltr.sys. unifltr the the Unidesk and App Layering filter driver...
App Layering: Error while finalizing a layer version: "Layer volume label does not follow the required format.
When finalizing a layer version of an OS, App or Platform Layer, the task errors out with this message and returns you to the packaging machine: "An error occurred while finalizing version 'Aug2017' of Layer 'MyLayer'. Please address this issue and retry: Layer volume label does not follow the...
Enabling Save Passwords option with Receiver for ios and Storefront
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. For Storefront Direct Connections , password saving is not available for receiver for ios and end...
"Access to your company network is not currently available" Error message while accessing Secure Hub XenMobile Store
Attempts to access the Store in Secure Hub causes an error "Access to your company network is not currently available". Please find the snapshot of an error message. Logs 2017-08-04T16:21:53.886+0200 ",X1AuthController,INFO 4,-AuthController getCertificateForURL:callback:,"Providing the certifica...
Win + G Pop Up Citrix Receiver Launching Apps/Desktops
When launching published apps or desktops from a Windows 10 OS a green popup windows briefly appears prompting to press Win + G for the game bar or for the search bar...
NetScaler SD-WAN 410-SE Stuck in Rescue Mode When Factory Reset Using NMI Button
NetScaler SD-WAN 410-SE stuck in rescue mode when it is factory reset using NMI reset button. User does not see the outputs mentioned in the reset Citrix Documentation. The following is a screenshot of recovery image landing in rescue environment: You will then see the Choose Box ID option:...
Configure VMAC on Channel Group
To demonstrate how to configure Virtual MAC on NetScaler Interface Channel LACP or LR. The primary reason for using VMACs is that GARP may not be honored by Layer 3 devices in your Network. This can cause communication issues which will present during fail-over of a NetScaler. The resolution to...
Users show as Anonymous in XenMobile Server
Users are listed as 'Anonymous' inXenMobile Server after moving their Active Directory Security Group to a new OU...
XenMobile Policy State Pending or Failed for iOS Devices
This purpose of this article is to help XenMobile administrator troubleshoot issues related to iOS policy deployment failures and also provide additional information on settings up XenMobile server with right values...
Power Managed Server VDA's does not receive shutdown request
Randomly some of the Power Managed Server VDA's receive a shutdown request approximately 20 mins after the scheduled reboot and do not power on automatically and remain Turned Off. Scout logs detect the following: Some Power Actions are marked as failures by Broker possibly because VDAs are not...
How to Generate Tech support bundle for Citrix ADM from CLI
The articles describes how to generate the technical support bundle of Citrix ADM...
How to use Safari instead of Secure Web to open the links from Secure Mail?
In order to achieve the desired behavior, change the Allowed URL filed in MDX policies of Secure Mail Refer to Citrix documentation - Allow Secure Web domains MDX policy for Secure Mail...
Unable to Upload SAML certificate: Error : The Certificate Format is Invalid
Error in the Debug Logs : 2017-05-05T06:36:42.281-0700 | 9079446C4AA9B629 | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : saml . none indicates server cert 2017-05-05T06:36:42.296-0700 | 9079446C4AA9B629 | ERROR |...
An SSL error has occurred and a secure connection to the server cannot be made.
“An SSL error has occurred and a secure connection to the server cannot be made.” This error was seen when browsing to HTTPS sites with Secure Web over a Full VPN tunnel. HTTP sites loaded correctly...
How to configure Google Chrome for Citrix WebHelper invoked mode
Citrix WebHelper for Google chrome can work as invoked mode or Non-invoked mode toaccess XenApp/XenDesktop resource. The article describes configuration steps for Citrix WebHelper invoked mode. It is essential to have access to back-end application via NetScaler Gateway when Receiver Client...
AppSense Environment Manager not personalizing apps
The AppSense Environment Manager can be used to personalize Unidesk Desktop features e.g. wallpaper across Desktops, but personalizing applications and fine-grained application management e.g. disabling printing from IE is not currently working out of the box. This is because AppSense only manage...
Information : XenApp/XenDesktop Performance Counters
1. CitrixBrokerService 1. Application Cache Writes 2. Brokered Sessions 3. Database Avg. Transaction Time 4. Database Connected 5. Database Transaction Errors/sec 6. Database Transaction/sec 7. Deregistration Requests 8. Expired Launches/sec 9. Expired Registrations 10. Expired Registration/sec...
Application launch results in White screen Through NetScaler Gateway using Windows Receiver 8.1
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Receiving the ICA File and Clicking on Application Results in White Screen...
Error: "Guided Access Application Unavailable. Please Contact Your Administrator" on XenMobile Enrolled iOS Device
A XenMobile enrolled iOS device will show a"Guided Access App Unavailable. Please Contact Your Administrator.” error on screen and the device may appear to be frozen or locked...
How to Import NetScaler exported configuration: File-Introduction and Requirements?
With StoreFront 3.7, we introduced the ability to import an exported configuration from NetScaler Gateway. With the introduction of this feature, we enhance the capabilities previously available by allowing multiple vServers to be imported from a single configuration file. The Remote access...
Error: "Unable to connect server" when connecting XenCenter to a Pool Master
Cannot connect to Pool Master by using XenCenter. XenCenter gives anerror message: Unable to connect to server '10.90.206.83'. Could not find XenServer on '10.90.206.83'. Check that XenServer is configured correctly on '10.90.206.83 and try again. However, Pool Master is accessible by SSH. The...
How to Configure Multiple Domains for Citrix Endpoint Management
The primary intent of this article is to provide steps on how to add additional domains in the Citrix Endpoint Management using Citrix Cloud Connector. This article is created assuming the first domain is already added to Citrix Endpoint Management...
How to Create Custom Android KeyStore for MDX App Wrapping
This article will guide the Citrix Endpoint Management admin in creating a custom keystore which will be used to sign the unsigned android apps using MDX toolkit and/or using MDX as a service...
Error while Installing XenServer Tools "Your Tools ISO is on a broken SR, XenCenter will attempt to fix it before proceeding. Do you wish to continue"?
Error found in the xensource.log,...
How to Configure Multi-Monitor Support on the Linux VDA
Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...
FAQ: Cloud backup of XenMobile managed devices
Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...
PVS 7.6: Upgrade Error "A system error as occurred error 0x00000103. No more data is available"
Performed an unattended upgrade from PVS 6.1 = PVS 7.6. Then when attempting to promote a version from Maintenance in the 7.6 farm the following error appears in the PVS Console:"Error: a system error as occurred error 0x00000103. No more data is available" It doesn’t matter if the disk has the 7...
XenDesktop Setup Wizard cannot add machines to an existing catalog
XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...
Error: "Cannot establish a connection to the database because the server cannot be found. Please..." on PVS console
Error when attempting to access the PVS console: "Cannot establish a connection to the database because the server cannot be found. Please check your database connection settings in the registry and the network path to your server...
Upgrading to StoreFront 3.0.0.45 Fails with ExitCode 1603
Upgrading to StoreFront 3.0.0.45 fails with ExitCode 1603...
Any Write cache mode which involves the Target Device local HDD reverts to server side caching
When trying to configure the write cache, any selection that involves the local HDD of the target device would fail. Cache on device ram - works Cache on server - works Ram with overflow - fails to server Cache on Device HD - fails to server...
How to Reset XMS Administrator Password in Microsoft SQL
This article describesHow to Reset XMS Administrator Password in Microsoft SQL...
Error: "Error while changing IO Priority to High for Process" for Processes Related to Antivirus Software
The Windows Event Log on a machine running Workspace Environment Management may contain many events from the WEM Agent Service. These events all relate to processes for Antivirus software installed on the device...
NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine
When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine...
Preparing iOS Devices for Supervised Mode.
The objective of this document is to explain how user can prepare his device in Supervise Mode using Apple Configurator 2 and enroll his device with XenMobile to apply iOS device policies...
Error: "Server sent back a fault indicating it is too busy to process the request" and the WEM Agent fails to connect to the Broker Service
The Citrix Workspace Environment Management Agent fails to connect to the Norskale Infrastructure Service, and the Citrix WEM Agent Service log contains the following error: ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.ServerTooBusyException : Server...
Provisioning Server 7.9 -- PVS Target Devices drop off network after login
Having logged into a PVS Target Device we see the Target Device disconnect from PVS Console. The Target Device then becomes unresponsive to pings and the machine hangs and sits in an unresponsive state...
User Profile name changes from User Name to "My Documents" or "Documents"
Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...
Profiles Are Not Written Back to User Store on Logoff
Under certain circumstances User Profiles are not written back to the UPM User Store during log off...
XenCenter System Alerts
The following table displays the system events/conditions that will a trigger an alert to be displayed in XenCenter System Alerts window. XenCenter System Alerts You can view a range of different types of alert in theSystem Alertswindow, including: Performance alerts. Performance alerts may be...