UPM - "Most used" section on the start menu not populated correctly

The "Most Used" section in the Start menu is not populated correctly in the user profile when logging on to Windows 8 / Windows 10 / Windows server 2012 VDA...

XenMobile 10.x : Addition of shared Mailbox in Secure Mail

Question: Does XenMobile 10.x support the addition of a shared Mailbox in Secure Mail For both iOS and Android ? Answer: Currently this is not supported on Secure Mail ActiveSync protocol officially doesn't support shared access/delegation. Hence, Secure Mail both iOS and Android also doesn’t cla...

Configure VMAC on Channel Group

To demonstrate how to configure Virtual MAC on NetScaler Interface Channel LACP or LR. The primary reason for using VMACs is that GARP may not be honored by Layer 3 devices in your Network. This can cause communication issues which will present during fail-over of a NetScaler. The resolution to...

UserProfileManger.exe periodically crashes while UPM 5.8 running in a Windows 32-bit OS

While running UPM 5.8 in a Windows 32-bit OS, customer may suffer a periodical UserProfileManger.exe crash, every 7 days exactly. Windows Application Event will log event 1000 for that crash with exception code 0xc0000005, which indicates memory Access Violation...

Web-camera redirection not working with Windows N and KN editions

Customers have reported to Citrix Technical Support that web-cameras are not being redirected into ICA sessions if the VDA is of type: Windows 7 N, Windowns 8 N or Windows 10 N or KN. What is Windows N and KN? https://support.microsoft.com/en-ie/help/11529/what-is-a-windows-7-n-edition- Labeled "...

Cannot Start App - Federation Authentication Service

The application launch fails with an error "Cannot Start App" once FAS is enabled on the StoreFront. On the StoreFront you will see Event ID 28 and on FAS server you will see Event ID 123...

Difference between Fast Clone and Full Clone

Q : When using Machine Creation Services to create a Machine Catalog containing desktop OS VMs, you can now choose whether MCS provisions thin fast copy clones or thick full copy clones. What's the difference between them? Ans Since Machine Creation Services MCS was first released in XenDesktop...

Citrix Receiver Desktop Viewer Toolbar ‘charms’ and ‘app commands’ don't work

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information In the Citrix Receiver Desktop Viewer Toolbar, we can see the ‘charms’ and ‘app commands’ shortcuts, but...

Frequently Asked Questions During NetScaler MAS Troubleshooting

Citrix ADM, formerly NetScaler MAS The following section lists some of the frequently asked questions during diagnosis and troubleshooting of NetScaler MAS issues: How to verify the NetScaler MAS build version using CLI and support file? How does MAS fetch all the dashboard related data from...

Power Managed Server VDA's does not receive shutdown request

Randomly some of the Power Managed Server VDA's receive a shutdown request approximately 20 mins after the scheduled reboot and do not power on automatically and remain Turned Off. Scout logs detect the following: Some Power Actions are marked as failures by Broker possibly because VDAs are not...

Configure post-authentication Endpoint Analysis scan as factor in Citrix ADC nFactor auth

For detailed information refer to Citrix Documentation -Configure post-authentication Endpoint Analysis scan as a factor in Citrix ADC nFactor authentication...

How Do I Set Up Automatic Client Machine Clean Up on NetScaler Gateway?

This article describes how to set up automatic client machine clean up on NetScaler Gateway. Background This article will allow a NetScaler administrator to force clean-up when an user closes a session. You can specify all, none, or any combination of the client-side items. These items are: Cooki...

XenMobile Error : Incorrect credentials while enrollment

This article describes few reasons for the error "Incorrect credentials" and how to troubleshoot them a Below error indicates that the user might be typing incorrect credentials or typing sAMAccountName instead of UserPrincipalName vice versa. ,,ERROR 2,"request with id 5 failed with httpResponse...

Average Logon Duration Is Not Available In Citrix Director

When an administrator logs in Citrix Director and goes to "trends" to look for Average Logon Duration, the information is not available. Logon Duration in MonitorData.Session Table in Monitoring Database also shows "Null" value for "Logon Duration" Restarting the Monitoring Service on Delivery...

How to disable the prompt "Authentication is required to set the network proxy used for downloading"

After logon to Linux VDA ICA session,you will receive a prompt "Authentication is required to set the network proxy used for downloading" as below, which would annoy users...

StoreFront - Keywords Usage

A spaceis allowed between Keywords when multiple keywords are used. Syntax- KEYWORDS:keyword2 keyword2 Example: KEYWORDS: Auto Featured The default syntax is to have one space between two keywords. However, multiple spaces also do not produce any error. There can be spaces after the colon : in th...

Allowing communication from XenMobile apps to the Launch Darkly Service for feature flags

What are Feature Flags? Feature flags are a quality control measure for Citrix to be able to dynamically roll back to the previous working version of the app before a new feature was introduced. Since a bug fix on the public app stores is subject to delays due to app store submission and approval...

Concepts, Entities and Terms used for nFactor Authentication through NetScaler

nFactor is the new authentication framework that allows an administrator to configure complex authentication scenarios fairly easily. It reduces complexity through flexible and extensible authentication mechanisms. This framework could be used to configure all the authentication modes currently...

Deploying enterprise MDX enabled apps from App Store via Volume Purchase

The CEM/XenMobile Server is currently optimized for Volume Purchase distribution of Public App Store apps that are not MDX enabled. While it is possible to distribute MDX enabled apps from App Store via volume purchase, some considerations must be taken into account for optimal performance. This...

How to configure Google Chrome for Citrix WebHelper invoked mode

Citrix WebHelper for Google chrome can work as invoked mode or Non-invoked mode toaccess XenApp/XenDesktop resource. The article describes configuration steps for Citrix WebHelper invoked mode. It is essential to have access to back-end application via NetScaler Gateway when Receiver Client...

An SSL error has occurred and a secure connection to the server cannot be made.

“An SSL error has occurred and a secure connection to the server cannot be made.” This error was seen when browsing to HTTPS sites with Secure Web over a Full VPN tunnel. HTTP sites loaded correctly...

How to Enable HA Using XenServer CLI

This article describes how to enable HA using XenServer CLI. HA can be enabled on a pool using either XenCenter or the command-line interface. In either case, you will specify a set of priorities that determine which VMs should be given highest restart priority when a pool is over committed...

Citrix Director Displays "In Supplemental Grace Period Time until grace expires"

Citrix Director shows License server issues as follows: License server state: OK Grace state: In Supplemental Grace Period Time until grace expires: 6 days 4 hours License server status is "Not Connected". Studio is able to connect to the license server, there are enough licenses and license serv...

Application launch results in White screen Through NetScaler Gateway using Windows Receiver 8.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Receiving the ICA File and Clicking on Application Results in White Screen...

How to redirect request to different Hostname using Responder Feature of NetScaler

The objective of the article is to make use of NetScaler Responder Feature to redirect the request from 1 hostname to a different hostname. Example: The domain for a company has moved from exampleold.com to examplenew.com Now, even if the users access website.exampleold.com , the request should b...

Citrix Store Front MMC console crashes with RSA Authentication Agent 1.0 installed.

Even after uninstalling the RSA Authentication Agent 1.0 we get following error in event viewer logs: Error while creating the Citrix StoreFront Snap-in. Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type =...

How to Configure XenMobile Server from MDM and MAM to MDM Only

This article describes how to configure XenMobile Server from MDM and MAM enrollments to MDM only...

How to Configure Multiple Domains for Citrix Endpoint Management

The primary intent of this article is to provide steps on how to add additional domains in the Citrix Endpoint Management using Citrix Cloud Connector. This article is created assuming the first domain is already added to Citrix Endpoint Management...

How to Configure Certificate Based Authentication for Citrix Endpoint Management

The primary intent of this article is to provide steps on how an admin can enable certificate based authentication for Citrix Endpoint Management...

HTTP Open Redirect Vulnerability in License Server

This article explains the steps required to apply the manual workaround for the issue described in CTX219885 – Open Redirect Vulnerability in Citrix License Server for Windows and License Server VPX. This article is available on our website at the following address:...

StoreFront 3.5 to 3.8 upgrade fails.

In the MSI logs we get following error: An error occurred creating the configuration section handler for citrix.deliveryservices/protocolTransitionSettings: Could not load file or assembly 'Citrix.DeliveryServices.ProtocolTransition.Configuration, Version=2.6.0.0, OR An error occurred creating th...

Director Error "Cannot retrieve data. Data source unresponsive or reported an error".

The following error is seen in the event viewer of the Director server: Log Name: Application Source: Citrix Director Service Date: 1/20/2017 11:05:33 AM Event ID: 5 Task Category: None Level: Error Keywords: Classic User: N/A Computer: CtxDirector.RepLab.Local Description: The description for...

UPM 5.2: Getting temporary profiles

Getting temporary profiles...

PVS console showing target devices as down, even though it is possible to boot and stream to devices

PVS console showing target devices as down, even though it is possible boot and stream to devices.Event logged ID:11 Source: StreamProcess. DbAccess error: in ServerStatusSetContactInfo called from SSProtocolModule.cpp:2630. SQL DB server is up and accessible...

License Server Error: No Licenses Available for Specified Server Type

When the XenServer is attempted to be licensed you may come across error "The license-server did not issue a license for server "servername" because there were no license for the specified type available"...

Any Write cache mode which involves the Target Device local HDD reverts to server side caching

When trying to configure the write cache, any selection that involves the local HDD of the target device would fail. Cache on device ram - works Cache on server - works Ram with overflow - fails to server Cache on Device HD - fails to server...

Overview of Windows activation with KMS server

Sometimes after properly following the preparation steps, on start up the Operating System shows only 3 days remaining to be activated, or Office prompts users to activate now, or similar. This doesn’t necessarily indicate an issue with PVS image preparation, or with the streamed image. It’s up t...

When Launching an Application Internally via Netscaler User Receives Error: "Cannot Connect To The Citrix XenApp Server. There Is No Citrix XenApp Server Configured On The Specified Address"

With a NetScaler Gateway and StoreFront setup, while launching application users get following or similar errors: "Unable to launch your application. Contact your help desk with the following information. Cannot connect to the Citrix XenApp server. There is no Citrix XenApp server configured on t...

XenCenter System Alerts

The following table displays the system events/conditions that will a trigger an alert to be displayed in XenCenter System Alerts window. XenCenter System Alerts You can view a range of different types of alert in theSystem Alertswindow, including: Performance alerts. Performance alerts may be...

How to connect to a console of a Linux VM from XenServer Host Console

Sometimes it might be necessary to connect to the console of VM via command line when SSH and XenCenter console is not working. This article describe the process for it...

How to Capture a Network Trace from a XenServer Physical Interface, Virtual Bridge, and VM Virtual Interface

This article describes how to capture a network trace from a XenServer physical interface, Virtual Bridge, and Virtual Machine Virtual Interface...

Reset the start count of MCS catalog after the catalog has already been created

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Generate Security Keys warning on Storefront management console

Question:Is the warning to generate new security keys related to the Server certificate used for storefront base URL? Answer: No, this warning is not related to the server certificate used for storefront base URL. This indicates that the Self-Signed certificates generated by storefront are expire...

Windows Modern Apps are not launching with Profile Management enabled

Certain Windows 8.x Modern Apps such as PC Settings are not launching with Profile management UPM enabled. If UPM is disabled via Policy and a new user logs on to the PC, the Modern App for PC Settings launches as expected...

How to Configure a Store Using PowerShell

This article lists and explains the commands to create and configure a store using PowerShell...

How content-length of a HTTP response is handled when rewrite is in use on NetScaler

When using rewrite policy with priority 120 on NetScaler it can be noticed that Content-Length header is misspelled in the response. To alter this behavior we can use another rewrite policywith priority 100 that has an action that can never be true. Note: Priority 120 and 100 is taken as examples...

Smart Card Authentication Fails with HTTP Error 403 Forbidden

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Propagation Fails with error "Failed to get the end status of the server configuration update."

"Failed to get the end status of the server configuration update." "Failure to notify of configuration update." "An erorr occurred running the command : 'Add-DSFeatureInstances'...

How to Export and Import StoreFront Subscription Database on StoreFront 3.6

This article explains how to export and import a StoreFront subscription database on Storefront 3.6. Background The previous versions of StoreFront had different commands to export and import a StoreFront subscription database. The previous commands are now obsolete. The following is the previous...

How to change the XenServer Pool master role from XenServer Console

In certain situation like Master server becoming unresponsive, we may need to changethe XenServer Pool master role. This article illustrates how to perform that from XenServer Console...