5314 matches found
How to allocate Citrix licenses on My Account
This article describes how to allocate a Citrix Licenses on a Citrix portal Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are...
Excessive Retries Occur when a Provisioning Server Target Device is Deployed on a XenServer Platform
When the Citrix Provisioning Server target device is deployed on a XenServer platform, the device may experience some of the following symptoms: Excessive retries while performing a physical to virtual target build Slow ICA performance when using XenDesktop Freezing or locking with XenDesktop whi...
App Shortcuts with Receiver for Windows
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. As a Receiver administrator, you can configure Receiver for Windows 4.x to automatically place...
Replace Citrix Licensing Certificate once expired
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Citrix Workspace app for Mac unable to see USB device
A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...
ELM Upgrade failed because of a failed dependency check for audit-libs-python
When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...
ADM fails to upgrade ADC in HA -- DEVICE_NOT_REACHABLE
ADM logs:- Error Config8 https://x.x.x.x/nitro/v1/config/nshostname?format=json, Reason: Exception: DEVICENOTREACHABLE Debug Config8 NetScaler x.x..x.xStill rebooting.. Error Config8 DeviceRebootStatus: Reboot Failed for NS x.x.x.x This is how it would appea on ADM When you login to ADC we can...
Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs
PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...
Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront
This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...
Error "The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."
When trying to launch published application on Mac machine, we get an error"The server certificate could not be checked for revocation as required by your SSL policy settings. No certificate revocation providers could be loaded."...
How to Delete Hosting Connection configured in Citrix Studio
Deleting a connection can result in the deletion of large numbers of machines and loss of data. Ensure that user data on affected machines is backed up or no longer required. Before deleting a connection, ensure that: All users are logged off from the machines stored on the connection. No...
Provisioning services--Connection Timeout Expired when adding a new server to an existing farm
The following error can be seen trying to add a PVS server to an exisiting farm. "Connection timeout expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. The could be because the pre-login handshake failed or the server was unable to respond pac...
SD-WAN 210 LTE - SIM Card State : Present but Service State : Unknown
SIM card is recognize by the SD-WAN Modem, including correct provider and APN. But the SD-WAN can not get the LTE service, it has the following state: Home Network | Card State : Present Home Network | Home Network : Unknown Home Network | Service State : Unknown Home Network | Roaming Status :...
Need to reset the SSL listener certificate on XenMobile
Need to reset the SSL listener certificate on XenMobile. Scenario : After accidentally replacing the SSL Listener certificate with another certificate, we would be unable to access the XenMobile GUI. To gain access to the XenMobile GUI to replace the SSL certificate, we need to reset the SSL...
Configuring the vDisk Access Mode
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XenMobile: How to migrate the Cert Based Auth from existing CA to a new PKI-Infrastructure (With a new Root CA and Issuing CA)?
Existing working two-factor-authentication for XenMobile using cert based auth as the second factor are XenMobile-certificates that are issued by a Windows Enterprise Root CA. This Root CA will be decommissioned and replaced by a new Windows Enterprise Issuing CA that is signed by a new Root CA...
Error: "Cannot Complete Your Request" Due to Incorrect Session Timeout Settings on StoreFront
The following error is displayed due to incorrect session time out settings on StoreFront: Cannot Complete Your Request...
Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront
The following error is displayed due to authentication misconfiguration on StoreFront: Cannot Complete Your Request...
Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.
Feature Description To address two Outlook-related performance issues in Profile Management, version 7.18 introduced a new user-based Outlook search index database, stored as a VHDX file. In addition, the Outlook cache .OST file can also be stored as a VHDX file. Note: Profile Management provides...
Unable to Delete vDisk Version Because "Delete" Option is Grayed Out
Unable to delete vDisk version because the "Delete" option is grayed out since one target device is still showing that is connected to it. The VM on the Hypervisor is already down, but PVS console shows the device is still Active and connected to the vDisk...
Receiver | keyboard language set on VDA is over ridden by the one set on the endpoint
User from non domain joined endpoint logs on the VDA Language set on the VDA is overridden by the one set on endpoint machine Receiver. We want to ensure that the keyboard language set on the VDA is the one user gets inside the session. In other words, keyboard language set on the endpoint Receiv...
Error: "This Operation Cannot be Performed Because a VDI is in Use by Some Other Operation"
Starting vm fail unable to find the disk OR Unable to start a VM error : "this operation cannot be performed because a VDI is in use by some other operation" OR Unable to start a VM , error : "The SR failed to complete the operation" OR Unable to start the VM , error : "This operation cannot be...
How to clone a XenMobile over Hyper - V 2016?
Clone a XenMobile node over Hyper - V 2016...
How to configure, deploy, and troubleshoot StoreFront-based assigned application actions in Workspace Environment Management (WEM)
Feature Overview From WEM version 4.6, assigned Applications actions can be applications published from a XenApp & XenDesktop Site. This feature addresses a common customer request to have WEM include the ability to provide published application shortcuts in desktop sessions and through the WEM...
Native Receiver Access to Internal and External Store with Always-on NetScaler Gateway VPN Fails
User is connected to LAN and Receiver is accessing StoreFront directly or via LB. When moveing from LAN to Internet, Always-on VPN gets connected automatically. Now trying to launch an app results in error "There was a problem connecting: Store name". Trying to refresh the Receiver results in err...
Users unable to launch the published desktops and applications - XML errors on StoreFront servers
Event ID 0, Task Category 12346: No available resource found for user [email protected] when accessing desktop group "Remote Desktop - ABCXYZ". This message was reported from the Citrix XML Service at address http://xxx.yyy.zzz/scripts/wpnbr.dll NFuseProtocol.TRequestAddress. Event ID 28, Task Category...
StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)
StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...
[Citrix Gateway Trace Study] – LDAP Authentication
This trace study looks at how LDAP authentication to the Citrix Gateway works, using a user called "garyca" as an example. This example trace was carried out in a practice lab environment with the following IP addresses: VIP:10.90.33.172 NSIP:10.90.41.200 SNIP:192.168.0.2 LDAP/AD server:192.168.0...
Secure Hub Authentication Loop with Pin configured
The article summarizes on how to resolve the Secure Hub authentication loop with Pin and symptoms would be like below: Secure Hub prompts user about connection being expired and asks for re-authentication with PIN. After PIN has been given, Secure Hub prompts for PIN again. Only workaround is to...
ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node
The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...
App Layering: How to specify or disable SSL protocols and ciphers in the ELM
Modern security requirements often specify disabling certain SSL protocols or cipher families. The ELM uses an Apache web server daemon for accessing the Management Console UI. Citrix keeps the ELM deployment images up to date with modern requirements requiring TLS 1.2, disabling SSLv3, disabling...
Error: " Secure Hub Could Not Connect " When NetScaler is Rebooted
After NetScaler is rebooted, the existing users are not able to connect. The following error is displayed: Secure Hub could not connect...
Enlightened Data Transport Not working with Double Hop DMZ scenario
EDT requires policy on the XenDesktop to be enabled and DTLS on the NetScaler to be ON. Also, StoreFront needs to be minimum Version 3.8 and Citrix Receiver at 14.7. So all the requirements are met. At theXenDesktop Policy for "HDX Adaptive Transport" is set to "preferred", still connections fail...
Resolve Username Being Modified Before Sending to RADIUS Server Using NetScaler nFactor
Introduction nFactor is the next generation authentication framework that offers great flexibility in configuring authentication flows for users. nFactor allows for extensible authentication models thus offering clean separation of workflows. This framework could be used to configure all the...
EPA for device certificate check fails on NetScaler
Users get the error "access denied" after EPA scan even with valid certificates available in the store...
Error "Packets dropped due to licensed throughput rate being reached" on NetScaler
The following error is recorded in the ns.log file on NetScaler: EVENT Message 62992 0 : "410 packets dropped due to licensed throughput rate being reached"...
PVS Console | Fails to load farm\site\server details with error 'Server communication timeout'
The PVS Console throws following error while expanding farm\site\server details: 'Server communication timeout' MMC Console timeouts may also be seen. Now consider a Large AD Environment, where there are multiple Domains and the PVS Administrator User account used to access the PVS Console is par...
How to disable Interrupt Safe Mode in Provisioning Services
How to disable Interrupt Safe Mode in Provisioning Services The "Interrupt Safe Mode" configuration is a special setting designed to handle bad PXE implementations that do not comply with PXE standards or have bugs. The setting forces a reset on the UNDI Interface after sending every packet into...
XenMobile: 500 Server Internal Error when uploading Android APK File to XMS
When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...
Seamless Flags Configuration for Epic Hyperspace
This article includes recommended configuration for specific issues that may be encountered in your EpicHyperspace via CVAD deployment. These configurations should only be used if you encounter the specific issue mentioned. Before determining whether or not you will use any of these configuration...
How to Update MCS created Machine Catalog to modify vCPU, RAM.
Due to performance issues the vCPU,RAM need to be increased. This can be done by power shell...
How to Publish XenMobile App Store apps using iOS Volume Purchase Program (VPP)
The Apple iOS Volume Purchase Program VPP solution allows the customer to manage iOS app licensing, therefore simplifying the process to find, buy, and distribute apps and other data in bulk for an organization. With VPP, you can use XenMobile to distribute public app store apps. VPP is not...
App Layering 2.x/3.x: Best Practices
A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...
How To Change The Default Password of nsroot User of a NetScaler SD-WAN WANOP Edition Appliance
The objective of this article is to provide the correct procedure to change the default password of nsroot user of a NetScaler SD-WAN WANOP Edition Appliance. SVM and XS instance can be accessed via CLI and customers can potentially change the password via the CLI. In this case the SVM password c...
How to configure console access on XenServer or Citrix Hypervisor
This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...
Error "Access is Denied" When Launching Published Applications or Desktops
Unable to launch published Desktop or apps. Error: Access denied Following event logs can be seeing on the VDAs: Source: Citrix Desktop Service Event ID: 1050 Message: Connection validation failed on domain domain.local for user username for reason "Unlicensed" Studio reports all licenses being...
Unable to import App Layering OS Layer to ELM from vSphere
After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...
How to Restrict NetScaler Management Interfaces with ACLs
This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...