NSC: NetScaler Pooled Capacity and NetScaler App Delivery and Security Service Self-Managed (CADS)

NetScaler, a business unit of Cloud Software Group, has made the decision to end of sale EoS NetScaler Standard edition, as well as other realignment changes to create consistency across the business unit. These changes take effect 22 March, 2023. NetScaler, a business unit of Cloud Software Grou...

Odd number CPU shows 100% CPU Utilization after disabling Hyperthreading.

After disabling the hyper-threading, the odd number CPU, example CPU 1,3,5 etc.. consistently shows 100% CPU utilization, the even number CPU is normal...

Hotfix XS82ECU1022 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...

Customized Outlook OST path gets reset by UPM during logon

Customized Outlook OST path gets reset by Citrix Profile Management during logon...

Target device cannot access VDisk and boot, Event ID 11 seen on Provisioning server

Some or all target devices cannot access the VDisk at boot - the device will get a boot file but be unable to go further. On the PVS servers: Event id 11 from StreamProcess.exe is seen with the error detail:Detected one or more hung threads...

Citrix Workspace App installation fails on Windows Server 2012 R2

Citrix Workspace App CWA version 2109 and above will fail to install on Windows Server 2012 R2 Systems with the error "Unable to install the following prerequisites. Install them manually and then try to install Citrix workspace App again.” Microsoft Edge Webview2 Runtime: Error Code: -2147219198...

Microsoft Security Update Validation Report February 2023

Microsoft’s February 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Virtual Apps and Desktops Security Bulletin for CVE-2023-24483

A vulnerability has been identified that, if exploited, could result in a local user elevating their privilege level to NT AUTHORITY\SYSTEM on a Citrix Virtual Apps and Desktops Windows VDA. The vulnerability has been given the following identifier: CVE ID| Description| Vulnerability Type|...

Citrix Workspace app for Windows Security Bulletin for CVE-2023-24484 & CVE-2023-24485

Vulnerabilities have been identified that, collectively, allow a standard Windows user to perform operations as SYSTEM on the computer running Citrix Workspace app. These vulnerabilities have the following identifiers: CVE ID| Description| Vulnerability Type| Pre-conditions ---|---|---|---...

Citrix Workspace app for Linux Security Bulletin for CVE-2023-24486

A vulnerability has been identified in Citrix Workspace app for Linux that, if exploited, may result in a malicious local user being able to gain access to the Citrix Virtual Apps and Desktops session of another user who is using the same computer from which the ICA session is launched. CVE ID|...

It is impossible to add SMB ISO SR to XS 8.2 CU1 hosts without user credential info

After upgrading XenServer from 7.1.2 to 8.2 CU1, the customer can't add Windows File Sharing ISO library which does not require user credential...

WEM Log displayed in VUEMRSAV.exe not showing correct order of external tasks

When using the VUEMRSAV.exe to determine the outcome of the WEM configuration for a user within the log the order in which the WEM external tasks are executing does not reflect the configured order in the WEM configuration set and also the actual order the external tasks are executing...

Studio Console Shows "Enable DaaS" for First Time Use

Citrix DaaS customers encounter the following message indicating their service needs to be enabled for one of the following reasons: 1 DaaS must be enabled for first time use 2 DaaS is disabled due to inactivity 3 DaaS subscription licenses are updated renewal or net new...

ADC no console after upgrading to 13.1-37.38 error getty: unknown gettytab entry '3wire'

Netscaler lost console access after HA pair was upgraded to 13.1 build 37.38 and received the following error on console: Jan 10 21:39:49 ... getty24784: tcsetattr /dev/ttyu0: Operation not supported Jan 10 21:39:49 ... getty24785: getty: unknown gettytab entry '3wire' Jan 10 21:39:49 ... syslogd...

Citrix License Telemetry FAQ

General License Telemetry Questions What was announced? In mid-November 2024, Cloud Software Group made changes regarding license telemetry for on-premises customer-managed environments which use the Citrix License Server: Starting with License Server 11.17.2 Build 40000, the on-premises...

How to Configure GSLB Setup for Internal Users From GUI

This article contains information about how to configure a GSLB setup for internal users using the same host name. In some scenarios, the administrator requires that all external users coming through the Internet must go through the Citrix Gateway using a public or external IP Address, whereas al...

SecureMail: Modern Authentication doesn't work - "Incorrect user name or password"

You get the error"Incorrect user name or password" when trying to login your Office365 mailbox using Securemail When Securemail Network Access is set to Unrestricted the user is able to authenticate and synchronize emails properly...

CWA for Mac - Second window created by published application doesn't work

Custom-built applications that act as a launcher for other applications Sporadically, both the seamless application window and the launched application window disappear on Mac clients In Citrix Viewer, the windows show as transparent and are not clickable, Mac menu barwould not work as well...

MPX/SDX Series 9100/16000, GUI LOM access to configuration settings are read-only

On a new MPX/SDX 9100/16000 appliance, LOM Access works fine via the CLI shell; however, while LOM Access and login via GUI are functional, the settings menu is disabled grayed out, preventing any changes from being made. It behaves as if there is read-only access even when logged in as the admin...

NetScaler HTTP-ECV monitor probe fails and returns "404 Not Found" response code

The HTTP-ECV monitor fails and returns the 404 Not Found response code. For example, a monitor of the HTTP-ECV type was configured to monitor the status of a backend server using the following as the expected response string: "Response is Successful." The status of the related service was marked ...

Citrix Secure Private Access (SPA ) Connector Appliance not wokring with proxy configuration

Connector Appliance does not work with proxy configuration As soon as proxy config is added, connectivity check fails for all the URLs...

Windows VMs can inherit the wrong driver update settings from the template

When creating a Windows VM from a template that is set to not automatically update its drivers using Windows Update, the created VM is incorrectly set to update its drivers using Windows Update...

How to add all VDA logon user accounts in "Direct Access Users" group automatically

Add all user accounts in "Direct Access Users" group automatically...

How to identify if SSL session is being reused

To identify if SSL Session reuse is being used or not...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000-50G/15000Z-50G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020-50G/15020Z-50G, MPX/SDX 15030-50G/15030Z-50G, MPX/SDX 15040-50G/15040Z-50G, MPX/SDX 15060-50G/15060Z-50G, MPX/SDX 15080-50G/15080Z-50G, MPX/SDX 15100-50G/15100Z-50G, MPX/SDX 15120-50G/15120Z-50G Th...

Internal WPF code tried to reactive a bindingexpression that was already marked as detached

When upgrading VDA to 2203 Cu2, you may receive an error stating "Internal error: Internal WPF code tried to reactive a bindingexpression that was already marked as detached"...

Driver Disk for Intel ixgbe 5.18.6 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.18.6 Issues Resolved In this Driver Disk Includes general enhancements and bug...

IPS Job failed at step WaitForExportImage with the error: A request made by the job has timed out.

An Image Portability Service IPS prepare and publish job fails without any obvious error failure The PoSH output has this message in it "Job failed at step WaitForPrepareImage with the error: A request made by the job has timed out."...

Vdisk locks are not clearing after shutting down a target from the PVS console running in Azure

PVS on Azure - When shutting down a target from the PVS console or the Azure portal vdisk locks are not releasing properly...

Client certificate authentication

Websites that contain sensitive content, such as online banking websites or websites with employee personal information, sometimes require client certificates for authentication...

[Citrix Gateway] Can't Launch ICA Desktop/App with Error: 2517

You may observe ICA launch failures with error: 2517 through NetScaler gateway ICA proxy vServer. The issue happens when EDTAdaptive transport is enabled randomly...

Microsoft Security Update Validation Report January 2023

Microsoft’s January 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Setup syslog for Splunk

You can now integrate Citrix ADM with Splunk to view analytics for WAF, Bot, and behavior-based violations in your Splunk dashboard. Splunk add-on enables you to: Combine all other external data sources. Provide greater visibility of analytics in a centralized place. Citrix ADM collects Bot, WAF,...

App Layering - PVS Connector with Offload Enabled - Task Error "404 (Not Found)"

App Layering PVS connector with offload enabled "An unexpected system error occurred. Retry the operation or contact technical support. Exception Message: Response status code does not indicate success: 404 Not Found"...

ADC :13.0 :HTML respond policy

ADC :13.0 :HTML respond policy...

How to know how many connections have been made to the device.

How to Determine the IP Addresses of Active Connections to a Virtual Server of a NetScaler...

Citrix Workspace App fails to open ICA file automatically

CWA configuration manager fails to open ICA file automatically with the error message: "ICA Client Configuration Manager: Could not find the file names C:\Users\..\launch.ica. Please check your installation, or contact your administrator."...

Citrix ADC: 13.1: error message for smart card access to gateway

Citrix ADC: 13.1: error message for smart card access to the gateway...

How to disable 'Remember my password' option in Citrix Workspace App?

How to disable 'Remember my password' option in Citrix Workspace App?...

Citrix Customer Experience Improvement Program (CEIP) for Citrix Workspace app

Provide instructions to disable the CEIP data collection for Workspace app...

ADC /13.0 / renew certificates

Assist in cases of clients who need to renew a certificate that is about to expire...

Driver Disk for Qlogic netxtreme2 7.15.10 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers on Dell hardware running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's netxtreme2 driver and wish to use the latest version of the following: Driver Module| Version ---|--- netxtreme2| 7.15.10 bnx2x| 1.715.20 bnx2fc| 2.12.20 Note: If you us...

Notice Of Change Announcement for NetScaler (Citrix ADC) Perpetually Licensed Hardware and Software

Applicable Products NetScaler Citrix ADC perpetually licensed hardware MPX, SDX and software VPX/BLX, & Standard Edition across all NetScaler Citrix ADC products. Information NetScaler, a business unit of Cloud Software Group, has made the decision to end of sale EoS NetScaler Citrix ADC...

Disconnected sessions not reconnecting in Server VDA 2203 and higher

After a disconnection the user profile stays active on the server the user was first logged and is locked. When users get disconnected and click the Desktop-icon to get into their session again, they always get a temporary profile on another server. No additional configuration regarding...

[NetScaler] SDX reports "Appliance is running in grace" Error

SDX has instance license CNSINSTCCS checked from ADM. And SDX may report error "Appliance is running in grace. System will loose capacity after XYZ hours"...

Restrict access to Storefront via Gateway based on Login Username

This article will describe how to configure responder policy to restrict access to storefront via gateway based on login username, and also explain the difference between expression "AAA.USER.LOGINNAME" and "AAA.LOGIN.USERNAME"...

Daas Studio An error occurred while contacting the Delivery Controller failed with unknown Error(0)

Access to DaaS Web Studio and Director is not possible with Azure AD login when Palo Alto is in use. Error "An error occurred while contacting the Delivery Controller. Accessinghttps://.xendesktop.net/citrix/orchestration/api/techpreview/me failed with 'unknown Error' 0. Accessing the URL...

Failed to add admin accounts to the citrixstorefrontadministrator local group

In the installation log, there are the error： 2022/11/8 16:04:535084Information CreateAccountGroup:GroupName=CitrixStoreFrontAdministrators GroupDesc=允许使用Citrix Replication Service的用户、组和计算机。 2022/11/8 16:04:535084Error AccountHelper::CreateAccountGroup Exception caught creating account group:...

How to hide "Save To My Device" option in Workspace app for HTML5

Hide "Save To My Device" option in Workspace App for HTML5...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 9

Package name: xms10.14.0.10942.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date:...