Citrix App Layering: Mass Edit of VMX Advanced Settings

Introduction Sometimes there are special settings that Unidesk customers must add to their desktop VMX files based on recommendations by VMware. This script was developed in order to ease the administrative burden of this requirement. The script can also set memory or CPU reservations, as these a...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

Unable to access internal Websites with Android Secure Web using MAM SDK

On Android Secure Web with MAM SDK, accessing internal websites shows error 'ERREMPTYRESPONSE'. Further checking the logs, we see that Secure Web does not tunnel the connection to AG for internal websites. But for Legacy SDK, it works fine. Split Tunne - ON DNS suffixes - ADDED In the logs, we se...

How to create message action to log to syslog in Citrix NetScaler

This article describes how to create a message action that can be bound to a responder or rewrite policy that logs to syslog in NetScaler...

Citrix Workspace App for Mac - Webcam redirection via MS Teams (i.e. Both 32-Bit and 64-Bit)

Workspace app for MAC introduced support for HDX Webcam redirection for 64-bit apps, and hence support Teams. Older versionsdo not support MS Teams for Webcam redirection. We are currently working onTeams Optimization Packcontact your Account Manager to get access to EAR - this technology would...

How to Create Enrollment Profiles for Android Enterprise

Enrollment profiles control how Android devices are enrolled if Android Enterprise in enabled for your Endpoint Management deployment. Enrollment profiles determine whether Android devices are enrolled as Android Enterprise devices or legacy device administrator devices...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

PVS Detach and Attach Write Cache Disk Drive Letter Changed

Detach and attach write cache disk,TD drive letter changes...

Logon process to VDAs is extremely slow when Citrix UPM is enabled

Logon to VDAs is extremely slow when Citrix UPM is enabled. When disabling the Citrix UPM service the logon process is normal. Sophos AV 10.x is installed on the VDAs...

HDX session may stop responding and hang if endpoint device has unusable printer

Citrix HDX session may stop responding and hang if endpoint device has unusable printer...

Administrators of a different forest are unable to log on to PVS Console

Error : "An unexpected MAPI error occurred" Details: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a...

Issue: Unable to create a new vDisk

Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...

Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted

You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...

HDX sessions with CWA for HTML5 have a noticeable delay when launching.

Launching a HDX session with theCWA for HTML5 client shows a delay of several seconds. Issue is only seen on client machines with no internet access. Issue only seen with latest HTML5 client - probably version 1909 onwards. Browser logs show that a connection attempt to googletagmanager.com. On...

Error: "No device license is currently available for this computer" on Citrix Provisioning service

When launching a session to the PVS target the following error message appears: “ No device license is currently available for this computer. A system shutdown will be initiated in 720 hours. To avoid loss of data, save your work now and close all the applications.” In the PVS console, the Target...

Error: Cannot create BDM partition for device <device name> while using XenDesktop Setup Wizard

The XenDesktop Setup Wizard might fail when creating target VMs on VmWare environmentunder the following scenario: Same service account is used; which is able to create Vms in Citrix Studio via MCS but failing in PVS All permissions are provided as per article CTX214389 vSAN is encrypted The Vm i...

Workspace app for ios default display settings

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. What is the default setting for Workspace app for iOS on iPhones? Display settings are not all the...

Master VM Gets Error "The Trust Relatioship Between This Workstation and The Primary Domain Failed" When Trying to Logon to it Using a Domain Account

When trying to log on to master VM using a domain account right after capturing a vDisk from it, an admin user gets error "The trust relationship between this workstation and the primary domain failed." Resetting or deleting and recreating machine account from PVS console does not resolve issue...

Codec H.265 not working in HDX session

H.265 not getting utilized in the HDX session with the below settings: Followed the link: https://docs.citrix.com/en-us/receiver/windows/current-release/improve/h-265-video-encoding.html Studio Policy set: 1. Graphic Status indicator - Disabled 2. Moving Image Compression - Disabled 3. Optimize...

Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch

The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...

How to Renew an APNS Certificate for Endpoint Management

This article describes how to update an APNs certificate for Endpoint Management. Refer to Citrix documentation - APNs certificates...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 410 Standard Edition and 1000 Standard and Premium Edition

Note : Upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 410 Standard Edition, Citrix SD-WAN 1000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management...

[Citrix Receiver 4.9.5000 for Windows] - Display Issues when user re-docks their Notebook on the docking station and reconnecting to Citrix Session with Multiple Monitors

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Scenario : Users using notebooks and working with full screen sessions without desktop viewer to access...

User getting App Layering error at logon- "This system was not shutdown properly"

When a domain user logs on to an image that has been published by App Layering and the image has User Layers enabled, they may receive an error...

How to Collect XenServer Guest VM Operation Log

This article explains how to collect XenServer guest vm operation log...

Event 7011:Service Control Manager NLASVC Service Timings Out

PVS server becomes unresponsive with numerous event 7011 - A timeout 30000 milliseconds was reached while waiting for a transaction response from the Nlasvc service...

Provisioning Services :"You must restart your computer to apply these changes" Occurs on Every Target Device but not on the Template VM

After any changes in hardware configuration of template used to create target device , target devices start getting prompt "You must restart your computer to apply these changes" when booting from the same vDisk...

How To Change STA Ticket Lifetime

The STA ticket is generated when you try to launch a resource through a NetScaler gateway. The STA ticket is included in the ICA file. When Client launches the ICA file, the Gateway redeems the ticket to allow remote access. For security reasons, this ticket is only valid for a limited length of...

Provisioning services--Connection Timeout Expired when adding a new server to an existing farm

The following error can be seen trying to add a PVS server to an exisiting farm. "Connection timeout expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. The could be because the pre-login handshake failed or the server was unable to respond pac...

SD-WAN 210 LTE - SIM Card State : Present but Service State : Unknown

SIM card is recognize by the SD-WAN Modem, including correct provider and APN. But the SD-WAN can not get the LTE service, it has the following state: Home Network | Card State : Present Home Network | Home Network : Unknown Home Network | Service State : Unknown Home Network | Roaming Status :...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Access Gateway VPN client on Windows 10

Post upgrading the PC to Windows 10 from Windows 7 Citrix Access Gateway VPN Plugin might fail with below error: Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network Configuration Operators group on this computer...

PVS XDSW retain template disks

AllowXendesktop Setup Wizard XDSW created targets, to be created with disks as configured in the template. Background: PVS 7.x XDSW introduced new functionality to allow setting write cache size for the new target devices about to be created. XDSW will create the cache disk, and it will be...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

NetScaler MAS Not Receiving AppFlow/Logstream/Ipfix Data

User tries to enable Gateway insight on a VPN Gateway in NetScaler MAS. Creates a policy but when they click OK to confirm creation they get he following error: Error in retrieving appflow.vpnerrorcounts. event is not defined...

XenServer - How to Login iSCSI Target

This article explains how to login iSCSI target...

Need to reset the SSL listener certificate on XenMobile

Need to reset the SSL listener certificate on XenMobile. Scenario : After accidentally replacing the SSL Listener certificate with another certificate, we would be unable to access the XenMobile GUI. To gain access to the XenMobile GUI to replace the SSL certificate, we need to reset the SSL...

Error: "Cannot Complete Your Request" Due to Antivirus Firewall Blocking Connection on StoreFront

The following error is displayed due to antivirus firewall blocking connection on StoreFront: Cannot Complete Your Request...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

Unable to Delete vDisk Version Because "Delete" Option is Grayed Out

Unable to delete vDisk version because the "Delete" option is grayed out since one target device is still showing that is connected to it. The VM on the Hypervisor is already down, but PVS console shows the device is still Active and connected to the vDisk...

How to Allocate an Extra Management CPU to NetScaler MPX Appliance

The object is to add an additional Management CPU to the NetScaler MPX for Management data processing and monitoring...

Radius server test connectivity fails : Error: 1812/udp' is not a valid Radius authentication port

If you have Radius Load Balancing Virtual Server pointed in the Radius profile then the Test connectivity fails. If you configure the Radius Profile to point it directly to the Radius Server, then it works. Error: 1812/udp' is not a valid Radius authentication port or Radius client is not...

FAQ: Citrix Secure Mail APNS for IT Admins

This article provides answers to frequently asked questions onCitrix Secure Mail APNS forIT Admins.For more information on Push Notifications for Secure Mail, refer to Citrix Documentation - Rich Push Notifications for Secure Mail for iOS. General Overview Q1: Why does Secure Mail for iOS require...

AppLayering 2.x: Increase the Size of an App Layer Disk in Unidesk

This article describes how to increase the disk size of an App Layer...

Moving from Unidesk to Citrix App Layering

Although they are based on the same layering technology, Unidesk version 2 and 3 are very different from Citrix App Layering formerly Unidesk version 4. This document lays out the major product differences for exiting version 2 and 3 customers to help them understand those differences and plan fo...

App Layering: How to specify or disable SSL protocols and ciphers in the ELM

Modern security requirements often specify disabling certain SSL protocols or cipher families. The ELM uses an Apache web server daemon for accessing the Management Console UI. Citrix keeps the ELM deployment images up to date with modern requirements requiring TLS 1.2, disabling SSLv3, disabling...