How to Publish XenMobile App Store apps using iOS Volume Purchase Program (VPP)

The Apple iOS Volume Purchase Program VPP solution allows the customer to manage iOS app licensing, therefore simplifying the process to find, buy, and distribute apps and other data in bulk for an organization. With VPP, you can use XenMobile to distribute public app store apps. VPP is not...

WEM Agent does not place icons on desktop at first logon

When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...

WEM error message "Specified license server is not available or appropriate licenses are not installed"

When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...

How to configure console access on XenServer or Citrix Hypervisor

This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...

Unable to Connect to PVS After PVS Server Upgrade or Downgrade

After an upgrade of PVS from 7.13 to 7.15, or a downgrade of the PVS server from 7.13 to 7.6, the ELM was no longer able to connect to it. Testing credentials would fail. Note, this probably happens in lots of other circumstances, but these are the two circumstances where we've seen this. If you...

Profile installation failed. Profile failed to install.

On iOS devices, we receive the error profile installation failed while trying to install the Second profile...

Unable to import App Layering OS Layer to ELM from vSphere

After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...

App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter

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Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...

Registration Request For Worker Was Rejected Due To An Unknown Error

New machines added to the XenDesktop Site failed to register. From the VDA Application logs it was found that the VDA wasdiscovering the Delivery Controller. On the Delivery Controller the below error is logged in the Application Event logs from Citrix Broker Service : Registration request for...

WEM SQL Database is growing to over 20 GB

WEM SQL Database is growing to over 20 GB ---...

How to Configure Syslog for XenMobile

How to enable Syslog/Sys logging for XenMobile. Note- Syslog is a standard logging protocol with two components: an auditing module which runs on the appliance and a server, which can run on a remote system. The Syslog protocol uses UDP or data transfer. Admin events and User events are recorded...

Storefront services such as "Peer Resolution Service" does not start.

A new Storefront 3.12 server is added to a server group. The join is successful .However the services do not start. Event Id 7036 The citrix peer resolution service on local computer started and then stopped Other dependent services such as "CitrixCredential Wallet" and "Default Domain Domain...

Per app VPN for android - Cannot connect to internal resources.

After setting up per app VPN for android, the customer is unable to connect to internal resources. Google chrome launches but page comes up in a blank white screen .. VPN connections shows as not sending or receiving packets...

Failed to load user profile due to vDiskdif.vhdx size increasing

issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...

PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"

PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...

Requirements and Limitations of Authentication at StoreFront using NetScaler Gateway

Introduction NetScaler and StoreFront interop has undergone several improvements in the last few releases to reduce integration mistakes by administrator. Initial efforts were targeted to allow administrators to import NetScaler Gateway configuration into StoreFront through the management console...

How to change management IP of SVM from LOM

Change the SDX Management Service SVM IP via the LOM when network access to SVM IP and XenServer Hypervisor is not available...

PVS Image Not Able to Get DHCP Address, Group Policies Not Applying

Event ID 5719 is logged when you start a Domain Member that is a PVS target Event Type: Error Event Source: NETLOGON Event Category: None Event ID: 5719Date: DateTime: TimeUser: N/A Computer: ServerDescription:No Domain Controller is available for domain due to the following: There are currently ...

In XenMobile Server Command Line Console :The error shows a message"hrtimer: interrupt took * ns"

Opening the XenMobile Server console: The error shows a message "hrtimer: interrupt took ns": This is a system level message, it’s just a info log from the system. It is a generic warning from the kernel, that some hardware interrupt took longer than expected to service...

Configure VMAC on Channel Group

To demonstrate how to configure Virtual MAC on NetScaler Interface Channel LACP or LR. The primary reason for using VMACs is that GARP may not be honored by Layer 3 devices in your Network. This can cause communication issues which will present during fail-over of a NetScaler. The resolution to...

XenMobile Policy State Pending or Failed for iOS Devices

This purpose of this article is to help XenMobile administrator troubleshoot issues related to iOS policy deployment failures and also provide additional information on settings up XenMobile server with right values...

Cannot Start App - Federation Authentication Service

The application launch fails with an error "Cannot Start App" once FAS is enabled on the StoreFront. On the StoreFront you will see Event ID 28 and on FAS server you will see Event ID 123...

Citrix Receiver Desktop Viewer Toolbar ‘charms’ and ‘app commands’ don't work

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information In the Citrix Receiver Desktop Viewer Toolbar, we can see the ‘charms’ and ‘app commands’ shortcuts, but...

Power Managed Server VDA's does not receive shutdown request

Randomly some of the Power Managed Server VDA's receive a shutdown request approximately 20 mins after the scheduled reboot and do not power on automatically and remain Turned Off. Scout logs detect the following: Some Power Actions are marked as failures by Broker possibly because VDAs are not...

NotNow - Explanation and Cause

There are certain times when the device is not able to do what the server requests. For example, databases cannot be modified while the device is locked with Data Protection. When a device cannot perform a command due to situations like this, it will send the NotNow status without performing the...

How to troubleshoot error " Access to company network not available" while enrolling to xenmobile ?

Symptoms : After putting XMS FQDN if we receive error "Access to company network not available " , click on Report and collect logs LOG ANALYSIS : Below error message indicates that user is entering incorrect FQDN or the DNS is unable to resolve the FQDN. HTTPClientCertCredID=null,...

XenMobile Error :"Certificate not trusted -Cannot connect to company's network "

After putting XMS FQDN in the Secure Hub we get error "Certificate not trusted - We cannot connect securely to your company's network" LOG ANALYSIS : Below error message indicates that there is an issue with incorrect certificate uploaded under the NetScaler offload configuration. ",RECEIVERUI,IN...

How to check Deadlocks in SQL DB and Delete historical data

When you see deadlocks, run the following query to see the deadlocks. Then, a database administrator or Microsoft SQL team can confirm the information...

Unable to Upload SAML certificate: Error : The Certificate Format is Invalid

Error in the Debug Logs : 2017-05-05T06:36:42.281-0700 | 9079446C4AA9B629 | INFO | http-nio-14443-exec-7 | com.citrix.controlpoint.rest.CertificateMgmtResource | Uploading certificate to be used As : saml . none indicates server cert 2017-05-05T06:36:42.296-0700 | 9079446C4AA9B629 | ERROR |...

Error "cannot connect to the hypervisor at <ADDRESS> object reference not set to an instance of an object" when running the XDSW

When running the XenDesktop Setup Wizard, it can fail with the following error: "cannot connect to the hypervisor at object reference not set to an instance of an object" The string will contain the actual URL of the vCenter Server. This issue can appear when the DataCenter name on the VMWare sid...

PVS Targets run chkdsk at boot after the vDisk has been modified

Every time a PVS Target Device boots from a vDisk the OS detects problems with the C: drive and automatically runs chkdsk at boot time. The following events might be observed in the Windows Event Log on the Target Device: Event Log: System Source: Ntfs Event ID: 55 Text: The file system structure...

Deploying enterprise MDX enabled apps from App Store via Volume Purchase

The CEM/XenMobile Server is currently optimized for Volume Purchase distribution of Public App Store apps that are not MDX enabled. While it is possible to distribute MDX enabled apps from App Store via volume purchase, some considerations must be taken into account for optimal performance. This...

How to configure Google Chrome for Citrix WebHelper invoked mode

Citrix WebHelper for Google chrome can work as invoked mode or Non-invoked mode toaccess XenApp/XenDesktop resource. The article describes configuration steps for Citrix WebHelper invoked mode. It is essential to have access to back-end application via NetScaler Gateway when Receiver Client...

Citrix Director: Configuring,Managing Alerts and Notifications

In this article, we will take a look at how to configure, visualize your alerts, manage them, analyze their details and historically track alert trends...

Application launch results in White screen Through NetScaler Gateway using Windows Receiver 8.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Receiving the ICA File and Clicking on Application Results in White Screen...

Error "Superblock last mount time is in the future" from fsck when booting a Linux VM

In only one host, restarting a Linux VM will encounter the warning: /dev/mapper/rootvg-lvroot: Superblock last mount time Mon Feb 27 16:19:54 2017, now = Fri Feb 17 16:37:49 2017 is in the future./dev/mapper/rootvg-lvroot: UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY. i.e., without -a or -p option...

Error: "Unable to connect server" when connecting XenCenter to a Pool Master

Cannot connect to Pool Master by using XenCenter. XenCenter gives anerror message: Unable to connect to server '10.90.206.83'. Could not find XenServer on '10.90.206.83'. Check that XenServer is configured correctly on '10.90.206.83 and try again. However, Pool Master is accessible by SSH. The...

How to Remove PVS Server from a Farm

This article describes how to decommission/remove a Provisioning Services Server from a farm...

How to Enable Password Expiration Notification on StoreFront 2.x

This article helps you configure StoreFront 2.x server to show password expiry warning message when you connect directly to StoreFront server...

How to Create Custom Android KeyStore for MDX App Wrapping

This article will guide the Citrix Endpoint Management admin in creating a custom keystore which will be used to sign the unsigned android apps using MDX toolkit and/or using MDX as a service...

The management console is unavailable because the root certificate is missing

Error: The management console is unavailable because a root certificate is missing. Go to Verisign and download the certificate “VerSign Class 3 Primary CA – G5”...

How to Configure Multi-Monitor Support on the Linux VDA

Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

Unable to launch applications externally through Netscaler Gateway, getting internal server IP address in ICA file

Unable to launch application externally through Netscaler Gateway and when checking further we see that we are getting internal server IP address in ICA file rather than "Gateway FQDN:443"...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

Overview of Windows activation with KMS server

Sometimes after properly following the preparation steps, on start up the Operating System shows only 3 days remaining to be activated, or Office prompts users to activate now, or similar. This doesn’t necessarily indicate an issue with PVS image preparation, or with the streamed image. It’s up t...

Unable to Add/Upload an SSL Certificate/Key Pair to the CloudBridge: “Execution Error”

When configuring an SSL Profile the ssl certificate/key pair must be previously uploaded. The following error message is displayed when trying to upload the Certificate file extension .cer: Please correct any problems and resubmit your request Execution error...

User Profile name changes from User Name to "My Documents" or "Documents"

Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...