iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13

After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...

Getting an error "Your changes could not be saved due to an invalid configuration of the account"

After the installation of receiver with Single sign-on enabled, users get above error message...

App Layering error "A failure occurred while publishing the Layered Image: "Failed scanning a directory for files” Alternate

When publishing an image the ELM gives an error, "A failure occurred while publishing the Layered Image: Failed scanning a directory for files."...

Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs

PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...

Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront

This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.

Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...

How to Customize NetScaler SD-WAN Virtual Path Traffic Classes

This article describes how to to modify the traffic classes that are part of NetScaler SD-WAN Virtual Path. Background Citrix SD-WAN Standard & Enterprise Editionsprovides 17 classes 0-16. Classes 0-3 are predefined for Citrix HDX QoS prioritization. To use this feature, enable the following...

Domain Trust broken on new versions of a domain-joined layer because the computer name has changed

When creating a Platform Layer, it's normal to join it to the domain and leave it joined to the domain. When you add another version to your platform layer, you find that the Computer Name has changed, and that breaks domain trust. On the packaging machine, when you attempt to log on, you receive...

Unable to join second StoreFront server after upgrade, with error "Error getting replication keys"

Follow are the symptoms: 1 StoreFront join operation fails with following error: 2 If we enable Audit for logon failure and success, you will observer following event on the Joiner: Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: XXXXXXXXXXXXXXXXXXX Event ID: 4625 Task...

Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront

The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

Radius server test connectivity fails : Error: 1812/udp' is not a valid Radius authentication port

If you have Radius Load Balancing Virtual Server pointed in the Radius profile then the Test connectivity fails. If you configure the Radius Profile to point it directly to the Radius Server, then it works. Error: 1812/udp' is not a valid Radius authentication port or Radius client is not...

App Layering: "Welcome to Emergency Mode" usually means the Repository logical volume is damaged

After a reboot, the ELM refuses to boot, instead reporting you are now in Emergency Mode: Welcome to emergency mode! After logging in, type "journalctl -xb" to view system logs, "systemctl reboot" to reboot, "systemctl default" or ^D to try again to boot into default mode Give root password for...

StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)

StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

Pool update does not complete when CPU feature set has changed

When applying a hotfix that contains CPU feature setchangesto a XenServer host or pool that has running VMs, the XenCenterInstall Update wizard might stop after installing the update on one or more of the hosts and display the following error: The host does not have some of the CPU features that...

Citrix SD-WAN Path State Sensitivity Control Overview

Bad Loss Sensitive – Select a setting from the drop-down menu. The options are: Enable– Default If enabled, paths will be marked BAD due to loss, and will incur a path scoring penalty. Disable – Disabling Bad Loss Sensitive can be useful when the loss of bandwidth is intolerable. Custom – Select...

Secure Mail - Not able to send emails with attachments more than 8MB

Unable to send email with attachments more than 8 MB...

How to Troubleshoot Browser Content Redirection

This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...

Predefined Setting Values Configured on NetScaler MAS

This article list the predefined setting values configured on NetScaler MAS. NetScaler MAS Prune settings Number of days to keep data is default 15 Pruning happens everyday at 00:00 for Events, Audit Log, Task Log tables NetScaler MAS Backup Settings Every 12 hours NetScaler MAS will back up...

XenMobile: 500 Server Internal Error when uploading Android APK File to XMS

When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...

How to recreate Local Host Cache on Citrix Virtual Apps & Desktops

Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...

App Layering: Office MCS Rearm failure because kmssetup.cmd is running multiple times

Created a new layer following https://support.citrix.com/article/CTX224566. After publishing the image and using Studio to upgrade catalog using MCS, we receive the following error: Task Information: Start Date: Friday, October 6, 2017 Start Time: 1:46 PM Finish Date: Friday, October 6, 2017 Fini...

How to configure console access on XenServer or Citrix Hypervisor

This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...

How to enable/collect logs on WEM Agent machine

Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...

App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter

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No Published resources launching : Error Access Denied

On the VDA server event viewer - "Event: 1050 Connection validation failed on domain for user for reason Unlicensed"...

Registration Request For Worker Was Rejected Due To An Unknown Error

New machines added to the XenDesktop Site failed to register. From the VDA Application logs it was found that the VDA wasdiscovering the Delivery Controller. On the Delivery Controller the below error is logged in the Application Event logs from Citrix Broker Service : Registration request for...

How to Configure Syslog for XenMobile

How to enable Syslog/Sys logging for XenMobile. Note- Syslog is a standard logging protocol with two components: an auditing module which runs on the appliance and a server, which can run on a remote system. The Syslog protocol uses UDP or data transfer. Admin events and User events are recorded...

Steps to Renew Apple DEP Token on Cloud Endpoint Management and XenMobile Server (OnPrem)

Users can generate a new Apple Deployment Program token before the existing Apple Deployment Program token has expired. The same process applies to expired tokens. This process will not impact the existing enrolled devices...

F5 with StoreFront session timeout closing active sessions

When the StoreFront session times out, it's closing active ICA sessions. We found the issue is only happening when authenticating via F5 frontend. When Authenticating via F5. After 20 minutes the Citrix Desktop and storefront session shuts down. After 17 minutes, a 3 mins countdown starts in the...

Troubleshooting Replication Status in Citrix Provisioning Server

NOTE : Provisioning Services does not accomplish file replication. Replication can be completed using a some of the methods in the list: 1. Manual Copy 2. Robocopy 3. DFS Replication Most enterprise environments use automated software to replicate multiple files across servers on-demand or on a...

XenMobile Error :"Certificate not trusted -Cannot connect to company's network "

After putting XMS FQDN in the Secure Hub we get error "Certificate not trusted - We cannot connect securely to your company's network" LOG ANALYSIS : Below error message indicates that there is an issue with incorrect certificate uploaded under the NetScaler offload configuration. ",RECEIVERUI,IN...

How to disable the prompt "Authentication is required to set the network proxy used for downloading"

After logon to Linux VDA ICA session,you will receive a prompt "Authentication is required to set the network proxy used for downloading" as below, which would annoy users...

How to add a Server Certificate as full chain certificate || XenMobile Server Certificate 10.x

This article shows how a server certificate is made as a full chain certificate...

How to configure ADFS Claim Rules and StoreFront with Multiple Domains

How to configure ADFS Claim Rules and StoreFront with multiple domains?...

An SSL error has occurred and a secure connection to the server cannot be made.

“An SSL error has occurred and a secure connection to the server cannot be made.” This error was seen when browsing to HTTPS sites with Secure Web over a Full VPN tunnel. HTTP sites loaded correctly...

AppSense Environment Manager not personalizing apps

The AppSense Environment Manager can be used to personalize Unidesk Desktop features e.g. wallpaper across Desktops, but personalizing applications and fine-grained application management e.g. disabling printing from IE is not currently working out of the box. This is because AppSense only manage...

Citrix Director Displays "In Supplemental Grace Period Time until grace expires"

Citrix Director shows License server issues as follows: License server state: OK Grace state: In Supplemental Grace Period Time until grace expires: 6 days 4 hours License server status is "Not Connected". Studio is able to connect to the license server, there are enough licenses and license serv...

Application launch results in White screen Through NetScaler Gateway using Windows Receiver 8.1

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. After Receiving the ICA File and Clicking on Application Results in White Screen...

Error "Superblock last mount time is in the future" from fsck when booting a Linux VM

In only one host, restarting a Linux VM will encounter the warning: /dev/mapper/rootvg-lvroot: Superblock last mount time Mon Feb 27 16:19:54 2017, now = Fri Feb 17 16:37:49 2017 is in the future./dev/mapper/rootvg-lvroot: UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY. i.e., without -a or -p option...

How to configure SAML Authentication on Storefront with ADFS

This document provides the steps to follow for manually configuring the SAML authentication with Storefront feature...

How to Configure Multiple Domains for Citrix Endpoint Management

The primary intent of this article is to provide steps on how to add additional domains in the Citrix Endpoint Management using Citrix Cloud Connector. This article is created assuming the first domain is already added to Citrix Endpoint Management...

FAQ: Cloud backup of XenMobile managed devices

Is the Worx data encrypted within the backup? If so what is the encryption level? Yes, as Xenmobile uses the iCloud services from Apple for backing up the data: iCloud secures your data by encrypting it when it's sent over the Internet, storing it in an encrypted format when kept on server review...

How to Configure Multi-Monitor Support on the Linux VDA

Table of Contents Overview Virtual session desktop Virtual session desktop size Allowing for different client monitor configurations Understanding memory usage on the Linux VDA Citrix multi-monitor configuration parameters MaxScreenNum MaxFbWidth MaxFbHeight Changing the Linux VDA multi-monitor...

Receiver for Windows - Unable to remove old version

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Question: Unable to install new receiver since we were getting the pop-up that later version already...

Unable to add account on the Citrix Windows receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Unable to add the account through Windows receiver...

Overview of Windows activation with KMS server

Sometimes after properly following the preparation steps, on start up the Operating System shows only 3 days remaining to be activated, or Office prompts users to activate now, or similar. This doesn’t necessarily indicate an issue with PVS image preparation, or with the streamed image. It’s up t...

Error: "Error while changing IO Priority to High for Process" for Processes Related to Antivirus Software

The Windows Event Log on a machine running Workspace Environment Management may contain many events from the WEM Agent Service. These events all relate to processes for Antivirus software installed on the device...