Receiver Clean-Up Utility

Important Notes Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools --- Receiver cleanup utility is not required while upgrading to the Receiver forWindows 4.4 or newer. Receiver for Window...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

XDDBDiag for XenDesktop

XDDBDiag for XenDesktop Created Date: 1/21/11 Updated Date: 01/17/15 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Unable to detach iSO SR with Error code: SR_BACKEND_FAILURE_74

root@citrix-fyobkfwl iso xe pbd-unplug uuid=0d151622-a864-df98-a3f9-7fb0920bfc22 Error code: SRBACKENDFAILURE74 Error parameters: , NFS unmount error opterr=error is 32,...

Citrix StoreFront Web GUI Assistant

StoreFront Web GUI DevlopedDate: 09/12/2013 Modified Date: 04/16/2020 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download locatio...

CVE-2019-19781 - Verification Tool

Objective The Check-CVE-2019-19781 tool will enable customers to identify AAA and Gateway endpoints on Citrix ADC and Citrix Gateway devices in their deployment that are vulnerable to CVE-2019-19781. Customers are also encouraged to run the tool upon application of the mitigation steps to ensure...

Session Recording Migration Tool

Description Use the Session Recording migration tool to facilitate the migration from SmartAuditor to Session Recording. The tool processes the SmartAuditor legacy recording files, and extracts and rebuilds metadata in the Session Recording Database to support the search and playback of the legac...

AppDisks Diagnostic Tool

Description In case of failure during AppDisks creation or delivery, AppDisks Diagnostic Tool can be used to collect the relevant logs and metadata files that can be provided to the Citrix Technical Support team. AppDisks Diagnostic Tool collects the known log files, metadata files and Windows lo...

LDAP authentication vulnerability in Access Gateway Advanced Access Control

Description of Problem If the Advanced Access Control option AAC of Access Gateway is configured to use LDAP authentication then it is possible for a user to logon without supplying valid credentials. This vulnerability only affects AAC Version 4.2 deployments that are using LDAP authentication;...

Fix Incorrect Service Endpoint in XA/XD sites

Note: This script applies to XA/XD 7.0 and above. Overview This PowerShell script attempts to fix any bad, missing,changed, or incorrect service endpoints in a site. Please note: You can download the required file from the Citrix downloads website by visiting the following...

Unable to limit visibility of applications to specific user groups

Previously able to restrict apps visibility to specific users or user groups using the 'Limit Visibility' option through the app properties. Now all company's users can see all apps when logging to the Cloud Workspace...

How to Create Custom Theme for Logon Page of NetScaler Gateway 10.1 and 10.5

This article describes how to create custom theme for logon page of NetScaler Gateway virtual server...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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Desktop Viewer toolbar does not show up in session using Web Interface

The black Desktop Viewer toolbar does not show up in the XenApp or XenDesktop ICA session of the user...

Bidirectional URL redirection (client to server) does not work since Workspace app for Windows 1904

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Bidirectional URL redirection feature is not able to redirect URL from client to server since...

FSLogix Profile Disk not created or used in App Layering when Elastic Layers are enabled

When using FSLogix with Elastic or User Layers, you find that the FSLogix profile is not created for new users. For existing users who already have an existing profile, new data is not written to it...

Solutions for Handling ".ica" Files in Web Browsers

Note : This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. When launching an application or desktop via an Internet Browser Google Chrome, Firefox, Intern...

Citrix Workspace App for Mac OSX UDP Audio redirection causing high CPU spikes for Citrix Viewer

Frequently CPU spikes while utilizing Citrix Workapce App for MAC OSX 2005 and audio over UDP...

How To Migrate from Device Administration to Android Enterprise

This article discusses considerations and recommendations for migrating from legacy Android device administration to Android Enterprise. Google is deprecating the Android Device Administration API. That API supported enterprise apps on Android devices. Android Enterprise is the modern management...

PVS Provisioned VDA Experiences Poor Performance and Freezing

A PVS provisioned VDA can experience poor performance and freezing when the Machine Creation Services Write Back Cache drivers MCSIO are present in the vDisk image. It is typical to have first identified a machine in this state by its unregistered VDA status. While trying to access the VM, it may...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

How to Troubleshoot Workspace Environment Management (WEM) Database Migration to Citrix Cloud

The October 2018 release of the Workspace Environment Management service included the Citrix WEM Migration Tool. The purpose of this tool is to allow customers to migrate their on-premise WEM deployment database to the Workspace Environment Management service in Citrix Cloud. Note: Before using...

App Layering Recipe: How to deploy Microsoft SCCM in a layer

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On mobile device on-screen keyboard does not appear in ICA/HDX session automatically

On mobile device on-screen keyboard does not appear when user tap a field to edit in the application of desktop session. User need to manually select keyboard from desktop viewer...

Black screen at logon to MCS provisioned, ICa, RDP, and via console

User published image from App Layering. Published image worked normally, they were able to logon. The provisioned the machine via MCS. When they logon to the provisioned machine, they get a black screen. They are able to launch task manager and start a new task for Explorer. The desktop appears...

Citrix Gateway VPN client Registry keys and its Values

Click on the following link to access the Citrix Gateway VPN client Registry keys, values and its description: Citrix Gateway VPN client registry keys...

Logon process to VDAs is extremely slow when Citrix UPM is enabled

Logon to VDAs is extremely slow when Citrix UPM is enabled. When disabling the Citrix UPM service the logon process is normal. Sophos AV 10.x is installed on the VDAs...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Administrators of a different forest are unable to log on to PVS Console

Error : "An unexpected MAPI error occurred" Details: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a...

Google Chrome is crashing within published Desktop sessions

Google Chrome is crashing within published Desktop sessions. Warning message pops-up when launching Google Chrome within published Desktop session: Warning: settings are stored on a network drive. This may result in slowdowns, crashes, or even loss of data...

Issue: Unable to create a new vDisk

Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...

Licensing Error: "Inconsistent Server Host ID"

When importing a license file in the XenApp 6.0 License Administration Console, the following error occurs: Inconsistent server host ID in C:\Program Files x86\Citrix\Licensing\MyFiles\licensexxxxxxx.lic...

Unable to access SDWAN management GUI once after upgrading to 11.0.2 and the Device is rebooted

You will experience the GUI accessibility issue when you upgrade SDWAN appliance to 11.0.2 version and when it gets rebooted either automatically or manually...

How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows

This article is intended for Citrix administrators and technical teams only. NOTE: Receiver for Windows version 4.4 or later does not require these manual steps. Receiver for Windows 4.4 and later no longer requires separate Clean-Up Utility before installing or upgrading over a previously...

Issues on Citrix Workspace App for Mac after upgrading to Mac OS Catalina

Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

Storefront: Issue with creating new deployment - "Unable to Create Deployment"

1. Unable to create StoreFront Deployment on a VM hosted on VMware with VMware tools installed Exception: New Server Deployment An error occurred running the command: 'Set-DSNewClusterEnvironment' An error occurred while adding the StoreFront configuration API. Exception of type...

Notice of Change Announcement for Version 11.1 of the Citrix Application Delivery Management (ADM)

Citrix Systems, Inc. announces End of Maintenance for version 11.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM follows a 3-year product lifecycle model. Table 1. Release Milestones and Dat...

Error: Cannot create BDM partition for device <device name> while using XenDesktop Setup Wizard

The XenDesktop Setup Wizard might fail when creating target VMs on VmWare environmentunder the following scenario: Same service account is used; which is able to create Vms in Citrix Studio via MCS but failing in PVS All permissions are provided as per article CTX214389 vSAN is encrypted The Vm i...

iOS Public App Store app uploads are not working when using the App Store app URL

With Endpoint Management, when an Administrator attempts to upload an iOS and/or iPadOS public App Store app by enteringthe URL by using the new app URL on the App Store, the app is not found and the error below is displayed...

How To Configure RADIUS and TACACS servers for read-only and admin users in SD-WAN

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XenServer 7.1 WLB consultation has failed

WLB Consultation has failed messages seen on XenCenter...

Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

Time not getting sync on XenServer with NTP

High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...

App Layering/Unidesk: vSphere ESX hosts in Maintenance Mode can unpredictably fail tasks

Tasks for operations on ESX hosts and VMFS datastores fail with errors about hosts losing connection or objects being in the wrong state...

Troubleshooting guide for Application and System Hang and Crash Scenarios

This troubleshooting document covers : Steps to troubleshoot application and system hang and crash scenarios. CPU/Memory spike Process and Complete Memory Dump Analysis This document is intended to outline troubleshooting techniques for above scenarios before collecting memory dumps.Please refer...

WEM agents are not syncing consistently with the WEM broker, only if they are rebooted or if the Norskale Agent Host Service is restarted

WEM agents are not syncing consistently with the WEM broker. Running command "AgentCacheUtility -refreshcache" does not return any errors, and refreshing the VUEMUIAgent either. WEM agents sync only when they are rebooted or if the Norskale Agent Host Service is restarted. The Last Connection...

WEM Agent not launching - Error while retrieving user token groups list

Event ID: 0 event viewer error Log Name: Norskale Agent Service Source: Norskale Agent Service Description: Error while retrieving user token groups list...

Attempting to setup UPN authentication instead of SAM. When we hit the Store Front, we get "cannot complete your request".

Attempting to setup UPN authentication instead of SAM. When we hit the StoreFront, we get "cannot complete your request". From inside the network, when accessing the storefront portal directly, able to log in with UPN. Issue appears to be the way the NetScaler is handing the authentication token ...