Unable to import GPO into Workspace Environment Management service - Invalid Zip file

When trying to import a GPO into WEM console in Citrix Cloud Web console, users get an error stating "Invalid ZIP file. Replace your file and try again"...

Unable to launch ICA session due to wfica32.exe signature validation failure

After upgrading Citrix Workspace App to 2203 CU2 and 2210.5 and above in customer's client machine, ICA session became unable to launch. Specifically, ICA file can be downloaded but wfica32.exe never starts. The issue doesn't occur in the same client machine with Citrix Workspace App for Windows...

AppFW (WAF) Learning not working anymore

The learning for WAF features is not working anymore, no new data is learned. Even after cleaning the AppFW learning data CLI command 'reset appfw learningdata', WAF learning is not working as no new data is learned...

How to find projected release dates for new versions of workspace app.

How to find projected release dates for new versions of workspace app...

How to control IP address returned in a DNS query based on source IP address (local DNS IP address)

This article contains information about how to control IP address returned in a DNS query based on source IP address local DNS IP address The IP addresses DNS returned must work inactive/standby mode. Also, you can use DNS policy expressions to monitor load balancing service statusassociate to th...

Unable to detach SMB ISO library

We are unable to detach one ISO SR. The detach option is not presented in Xencenter...

How to Customize Gateway Login Page Labels for Custom Theme when nFactor Login Schema is enabled

This article helps you customize gateway login page labels such as username/password field labels for custom theme when you are using nfactor authentication...

App Layering "The permissions on [foldername] are incorrectly ordered.."

When attempting to adjust permissions on a folder in a compiled layered image - the following message is seen "The permissions on foldername are incorrectly ordered, which may cause some entries to be ineffective"...

Native Windows Camera application is not working in Citrix session.

Native Windows Camera application is not working in Citrix session. Issue is not seen in a RDP session...

Which SNIP will be selected by NetScaler to connect with backend server

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Linux Client Shortcut Key Ctrl+Alt+Enter will work as Ctrl+Alt+Delete in Linux VDA

Normally, Ctrl+Alt+Enter from a Windows Client will change xfreerdp from "Window Mode" to "Full Screen" and vice versa in a Linux VDA's ICA session. However, on a Linux Client the same shortcut key Ctrl+Alt+Enter will work as Ctrl+Alt+Delete to the application xfreerdp in a Linux VDA's ICA sessio...

[NetScaler] HA Full Sync may cause Heartbeats missing

In a NetScaler HA High Availability setup, you may observe the following issues: HA Full sync can cause both nodes report peer node DOWN due to heartbeats missing. A new command propagation can cause HA Full sync again, and also leads node DOWN. The issue happens when all of the following trigger...

Driver Disk for Cisco enic 4.4.0.1-930.6 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.4.0.1-930.6 Issues resolved in this driver disk...

Microsoft Security Update Validation Report April 2023

Microsoft’s April 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Driver Disk for Microsemi smartpqi 2.1.22 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.22040 Issues resolved in thi...

How to customize the error message generated by Citrix ADC in nFactor system

Customize the error message generated by Citrix ADC in nFactor system...

How to troubleshoot PVS target device domain trust issue

Since both Citrix and Microsoft and 3rd party software can initiate changing password, sometimes the TD may lose domain trust. Reset machine password from PVS console can solve the issue, but sometimes we need to find out the root cause if too many TDs lose domain trust. This article aims to give...

ADC - 13.1 - unable to update licenses from SDX to ADM

When licensing the SDX through ADM it throws the error "Connection to License server failed"...

Citrix License Server susceptibility to certain Apache CVEs

Citrix License Server may be flagged by vulnerability scanners as potentially impacted byCVE-2006-20001, CVE-2022-36760, and/or CVE-2022-37436. This is because Citrix License Server uses Apache version 2.4.54 inLicense Server version 11.17.2 build 42000 and older versions of Apache in older build...

Citrix Policies are not applied and VDAs become unregistered if a policy is updated in Studio.

Citrix polices no longer apply to the VDA . These are policies created in Citrix Studio . Issue not seen with policies created with MS GPOs. In addition If a policy is updated in Studio then VDAs become immediately unregistered and users are unable to logon. In Director“configuration Set Failure“...

ADM Service not showing Host ID

When customer goes into ADM Service portal and navigates to Pooled Licensing section, the Host ID is not populated and shows a blank value...

[NetScaler] Error "KB Questions and Asnwers not registered" with LDAP KBAttribute

In a SSPR nFactor configuration. You may observe error "KB Questions and Asnwers not registered" when login with LDAP password and can't move to the next AAA factor. Triggers are: The LDAP factor has noschema boundInherits username & password from a previous factor. LDAP action has KBAttribute...

Automating Citrix Probe Agent Installation and Configuration

Purpose This article contains instructions on using PowerShell to automate the installation and configuration of Citrix Probe Agent. The PowerShell script can be downloaded from this page. The same script can also be used to update the configured values for an existing installation of Probe Agent...

Citrix Hypervisor - Unable to join server to existing pool

Unable to join the server to pool. Error from xencenter: "The server was unable to contact your domain server to enable external authentication. Check that your settings are correct and a route to the server exists."...

ADM HDX Insight/Gateway Insight fail to display data over one month

ADM HDX Insight/Gateway Insight cannot show more than one month data although the time period was set to more than 3 Months or longer. e.g. Unable to show the "Terminated Sessions" record under path "Gateway HDX InsightUsers" over one month...

Fail to launch SF resources: SSL Error 59

Fail to launch SF resources: Unable to connect the server. Contact your system administrator with the the following error: SSL Error 59: The server sent a security certificate identifying "www.xxxx.com", the SSL connection was to "SRA.XXXXX.COM.CN"...

How to set Http redirect to HTTPS directly on Storefront server

When user access Storefront site web with http://sfurl.com/citrix/storeweb , it can be auto redirected intohttps://sfurl.com/citrix/storeweb...

How to create a custom report from the DaaS Monitor console

The Custom Reports tab provides a user interface for generating Custom Reports containing real-time and historical data from the Monitoring database in tabular format. Note: the Custom Reports feature requires a Premium license...

TCP & ICMP session are not resumed after Auto reconnect

TCP & ICMP session are not resumed after Auto reconnect TCP Expectation by Customer When the Citrix Gateway client is disconnected and reconnect itself automatically, we expected the TCP communications to be resumed through the retransmission capacity of TCP...

StoreFront - Unable to import configuration

Unable to import StoreFront configuration from existing environment into a newly installed Storefront server with no stores created...

ICA launch delay issue after upgrading to Workspace app 2203 CU2

After upgrading to Workspace app 2203 CU2, customer may experience ICA launch delay issues...

Changes to Citrix Workspace Standard and ShareFile Content Collaboration in Citrix Workspace Bundles

Effective April 17, 2023, Cloud Software Group has made the decision to end of renewal EoR Citrix Workspace Standard and remove ShareFile Content Collaboration from the Citrix Workspace cloud and on-prem subscriptions. This change is part of our ongoing efforts to enhance our product offerings an...

How to optimize VDA logon time?

Optimize Windows 10 logon time...

Large MCS deployments in Azure may fail due to Azure throttling of disk clones

Customers hosting VMs in Azure may experience an error when attempting to create a large machine catalog or add additional machines in bulk, resulting in failure to create new machines. This error will appear in Azure as: "Too many attempts to copy from a writable resource a managed disk; please...

WorkspaceApp takes more time to reconnect during ADC GSLB failover when using Session Reliability

The HDX engine uses the cached DNS addresses during the Session Reliability reconnect after there is a network disconnect. Hence, it will try to connect to old gateway and fail after a GSLB failover.However with AutoClientReconnect, HDX engine gets destroyed and a new engine will not have anythin...

No space to leaf-coalesce

Space is not reclaimed during a garbage collection or leaf coalesce operation. SMlog reports "No space to leaf-coalesce... but enough space if skip snap-coalesce"...

Secure Mail calendar Widget on Android

While customer is able to add the Secure Mail calendar widget to the device home screen, they are unable to do so for devices enrolled in WPCOD mode"Work Profile / Corporate Owned Device"...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000, 26000, 26000-100G, 26000T-100G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020/15020Z, MPX/SDX 15030/15030Z, MPX/SDX 15040/15040Z, MPX/SDX 15060/15060Z, MPX/SDX 15080/15080Z, MPX/SDX 15100/15100Z, MPX/SDX 15120/15120Z, MPX/SDX 26100/26100Z, MPX/SDX 26160/26160Z, MPX/SDX...

SAML authentication fails with PingFed IdP with error "There was a failure with the mapped account"

Users get the error: "There was a failure with the mapped account" when attempt to login to StoreFront URL after configuring SAML authentication on the StoreFront server with PingFed IdP When checked the Citrix Delivery Services event logs from SF, we see below error: The security token failed...

Storefront - Storefront URL becomes inaccessible after adding HTTP Response Header

After mitigating the HTTP Security Header Not Detected Vulnerability in IIS by adding HTTP Response Headers, the Citrix Storefront url may become inaccessible. Users might be presented with the "500 Internal server error" message...

[CGS] Citrix Cloud Workspace launching Desktop via CSG is stuck at "connecting" and failed

Citrix Cloud Workspace launching Desktop/App via CSG Citrix Gateway Service is stuck at "connecting" and failed. In the Netscaler Gateway Service logs, seen in ns.log: Event "Application launch failed. Connect command sent to Controller."...

Workspace Error "Unable to add account with the given server URL" after enabling WAF on ADC

After enabling WAF on ADC, the following error is seen while adding Citrix Gateway URL on Workspace : "Unable to add account with the given server URL. Ensure that it is correct or enter your email address." Traffic Flow Brief Topo: Workspace LB SSL Virtual Serveron ADC1 , WAF enabled Citrix...

Delay with enumerating resources after logging in to Citrix Workspace App during first login

In an isolated environment where there is no access to external sites ,there is delay when adding account/store in Workspace App...

CWA HTML5 shows incorrect version

After upgrading CWA HTML5 from v2101 to any later versionsE.g. v2309 in the storefront server, the About dialog still shows the old version. The Storefront Console however still shows the correct version...

Device enrollment fails with nFactor authentication enabled on latest Netscaler versions

XenMobile device Enrollment fails while authentication with Gateway with nFactor enabled on latest version of NetScaler...

How to know when VM was created

Determine when a VM was created...

Unable to update WAF Signatures "File too large"

Customer is unable to update NetScaler AppFw Signatures from the GUI and receives an error "File too large" when attempting the WAF signature update...

How to check write cache disk usage from XenServer Hypervisor

How to check Write Cache Disk usage from XenServer hypervisor...

[NetScaler] Graceful disable service may trigger TCP RESET immediately

According to eDoc:Graceful shutdown of services. If we disable an HTTP service with the following command: disable service HTTPSvcName 0 -graceFul YES We expect to see all ESTABLISHED connections alive. But in real cases, we may see partial connections got TCP RST from NetScaler ADC immediately...

CWA for Chrome OS 23.3.0.40 - keyboard is unresponsive inside the Citrix session

Symptom 1: The keyboard is non-responsive when running in Kiosk mode though it is responsive at the Citrix login in kiosk mode users can enter their username and password but becomes non-responsive inside the Citrix session. Symptom 2: 1. Launch CWA for Chrome OS desktop session 2. Go to the full...