How to configure domain drop-down as the first factor for AAA vserver without nFactor flow.

This article discribe how to configure domain drop-down as the first factor for nFactor auth without nFactor visualizer. The User experience after applied below configuraiton will be like 1. Fist authentication web page 2. 3. After authentication passed, there may prompt second authentication web...

PVS Streamprocess: Login failed (error code: 4) for device <devicename>

Target devices are stuck at booting: Application event log is flooded with StreamProcess Event ID 10 that reads: "Login failed error code: 4 for device targetdevice1: No servers available for disk" Application event log will also have Streamprocess event ID 11's which read: "Detected one or more...

Communication ports used for ADC, ADM

Customer's security team has scanned unusual traffic originated from SNIP from ports 4899,12345 etc.. Customer wanted to investigate on this...

Cannot activate Microsoft Pinyin IME in Windows server 2016/2019/2022

Cannot activate Microsoft Pinyin IME in Windows server 2016/2019/2022 VDA if client keyboard layout set “sync only once” mode Following are the details of the error, 1. VDA OS is a Windows server 2016/2019/2022 English version. 2. CWA Windows set the keyboard layout to “Sync only once – when the...

Citrix Cloud: Unable to create Host Connection in Azure cloud Error: "No Citrix CC was found"

While creating host connection on Citrix Cloud user receives: Error "No Citrix CC was found, either on the site or for the required zone. At least one CC is needed for the site."...

Configure Enterprise File Shares to Use Microsoft Hidden Shares on Windows Server 2008

This article describes how to configure Enterprise File Shares on Access Gateway Enterprise Edition appliance to use Microsoft hidden shares and the %username% environment variable on Microsoft Windows Server 2008. Requirements Remote Desktop Protocol RDP or console access to the Windows Active...

Shadow Options are Unavailable in the ICA Listener or Management Server Consoles

The shadowing options on the Advanced Connection Settings dialog box of the listener are unavailable or restricted. If the shadow options are unavailable, all options were restricted during installation. If some of the options appear and some do not, the missing options are the ones restricted...

SSL Scan from https://myssl.com/ Reports ADC SSL vServer TLS 1.3 is Disabled

If you perform an SSL scan fromhttps://myssl.com/, sometimes it reports TLS1.3 is disabled even if ADC vServer is correctly configured...

Delay in launching Published Desktops for on-demand provisioned MCS VMs on Azure

It takes approximately 1 hour to be fully registered. Once the session launch is initiated, it takes between 5 and 10 minutes to start the VDA. In the boot diagnostics section, the VDA seems stuck at "Applying Computer Settings" as below:...

Unable to launch desktop via Gateway in invoked mode ( Client Detection done and selected workspace to Always Open ICA file )

Unable to launch desktop via Gateway in invoked mode. ICA launch works downloading the file, non invoked mode and clicking on it works In the non-working response for ICA file download, we see Riverbed headers highlighted and the "Connection: close" header being stripped...

Linux CWA2109 - KeyboardLayout=(Server Default) setting not work as expected

KeyboardLayout=Server Default in Linux CWA2109 is not working, while Linux CWA2108/2106 is working well...

Citrix virtual app - You have exceeded your profile storage space

Some users report getting message "You have exceeded your profile storage space"...

Citrix Provisioning Services - How To Gather CDF Traces

Starting in 1912 LTSR Citrix Provisioning Services improves on the CDF integration that kicked off in the earlier 7.0 days. This now includes the ability to natively maintain persistent rolling CDF trace logs on each PVS Server and Targets if necessary without the need for additional capture...

App Layering - User's not getting assigned app layers at login - Elastic layer assignment JSON files changing or being reset to default

Users with elastically assigned app layers do not have those app layers showing up at login. Elastic layering assignment files are changing on the network share used for elastic app layers. Layers.json ElasticLayerAssignments.json...

Citrix Workspace App for Mac 2111: Zoom VDI Plugin and Cisco JVDI plugin failed to work after CWA for Mac 2111 upgrade

After upgrade to CWA for Mac 2111, Zoom VDI plugin and Cisco Jabber JVDI plugin failed to connect Zoom VDI and Cisco Jabber in Citrix Session...

Unable to Logon to Workspace Application externally, throws error "Unable to connect to the server"

Unable to connect to the server on Citrix workspace client when logging into it. It throws an error "unable to connect to the server". This happens on the Citrix Workspace app. However, when we use the workspace URL on the browser, then, we can authenticate successfully and also launch...

How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

Session launches fail with Workspace app 2112 for Windows

Some users experience a session launch failure with Workspace app 2112 for Windows. This may happen when administrators configure StoreFront customization for the field "ClientName" in default.ica...

User Profile Management is not saving bookmarks from Microsoft Edge browser

Edge browser bookmarks are not retained in user profile...

PVS - 1912 - Unable to boot TD. Error "Server [IP Address]:6930: vDisk file access permission denied."

Unable to boot Target Device. Error "Server IP Address:6930: vDisk file access permission denied."...

How to add text message on Gateway logon page that AAA authentication enabled.

In AAA authentication profiled configured Gateway Virtual server, you may found the rewrite policy method to addsome texts on Netscaler Gateway logon page is no longer effective. This is because the portal layout mechanism is changed compared with basic authentication policy scenario. Before we g...

Microsoft Teams optimization not working for self-hosted Citrix Workspace app for Chrome OS users

Users who meet all below conditions use self-hosted/repackaged versions of Citrix Workspace app for Chrome OS from their own enterprise admin consoles AND have updated to Chrome OS Version 96 and above, AND have enabled Microsoft Teams optimization AND are onversion 2111 of Citrix Workspace app f...

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN...

How to Backup the Configuration on Citrix SD-WAN Orchestrator

Procedure to Backup the Configuration on Citrix SD-WAN Orchestrator...

How to capture trace on ADM

How to capture trace on ADM...

MCS Unable to add machines to catalog Failed to create a computer account,due to an unknown error

You may be unable to add machines to catalog, receiving error "Failed to create a computer account , due to an unknown error." after 9 machines are added Error details: etting error. Transaction ID: Action Name: MCAddMachineInitialzation An error occurred. Contact Citrix Technical Support, and...

Citrix Provisioning Services - Target Fails To BDM Boot When Running The Imaging Wizard

When using BDM to boot the Master Target Device to capture a new vDisk it fails to boot. With verbose mode enabled in the bootstrap you will see the Target download the bootstrap and then login to a PVS Server at which point it will sit at a black screen indefinitely...

[ADM Cloud] License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

Licenses are missing like below on ADM Cloud Service: And managed ADCs enter graceful period due to no license activation...

Users unable to relaunch the published applications, error "Citrix workspace will try to reconnect..."

Users get disconnected from their active published app session When attempting to relaunch the same app, they get a popup saying 'Citrix Workspace app will try to reconnect for xxx more minutes. Click Disconnect if you want to stop'...

No audio comes up through MS Edge or Google Chrome as published app

Using MS Edge or Google Chrome as published app, users get no audio through it when playing back audio or video media...

Driver Disk for Avago mpt3sas 38.00.00.00 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Avago's mpt3sas driver and wish to use the latest version of the following: Driver Module| Version ---|--- mpt3sas| 38.00.00.00 Issues Resolved In this Driver Disk Includes general enhancements a...

Error: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"

When launching an application through Citrix Gateway, the following error is displayed: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"...

ADC Fails To Connect To ADM for Pooled Licensing

When trying to add the ADC to the ADM for Pooled Licensing, or CPU based licensing, or anything that uses ADM as the license server, you receive an errror. Error might be "Unable to connect to licenseserver" or "Registration of device failed"...

'Cannot start app' when StoreFront is configured for FAS/SAML authentication

Launching an application or desktop fails with error ‘Cannot start app’ when StoreFront is configured for FAS/SAML authentication. On the Storefront servers, we see ‘Access Denied’ for AssertIdentity from FAS server. On the FAS server, we could see that CA failed to issue certificate for UPN...

Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...

This operation has been cancelled due to restrictions in effect on this computer

When you try to browse to the My Documents folder on a published Windows Explorer application while using Special Folder Redirection, the following error message appears: “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” ...

Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

How to Force Connections Through NetScaler Gateway Using Optimal Gateway Feature of StoreFront

This article describes how to use the Optimal Gateway setting available in StoreFront to force applications to launch through NetScaler Gateway. It applies when accessing StoreFront through Citrix Receiver to connect to NetScaler Gateway virtual server and launching resources from XenApp/XenDeskt...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Workspace App for Mac

Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications: "SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error : 183"...

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain, with error "Incorrect Pin" Scenario: You may have Storefront, FAS Federated Authentication Service and VDAs in Domain A and there is another Domain Bhaving StoreFront and its...

Hotfix XS82E006 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Nov 03, 2020...

Driver Disk for Microsemi aacraid 1.2.1.60001 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Microsemi's aacraid driver and wish to use the latest version of the following: Driver Module| Version ---|--- aacraid| 1.2.1.60001 Issues Resolved In this Driver Disk Includes general enhancements and...

Citrix Access Gateway - Logout script configured with UNC path is failed to execute with an error 2 upon logging off from VPN plugin

In the below VPN log snppet, we can see that the Proxy Server configuration and Logout Script configured are pushed once the user has established the VPN session. Once the user has logged out from VPN plugin, the Logout script should get executed and clear the proxy server configuration from...

SSL VPN : Intranet Applications connectivity break on port 3389 and port 22 after upgrade

After Update to 64.35 the SSL Client send TCP FIN ACK to the Server. This problem is not reported on 13.0.58.32, 13.0.61.48. There is no issue with accessing the Intranet Applications. 13.0.64.35, and 13.0.67.39, the connectivity to port 3389 and port 22 breaks...

Driver Disk for Intel i40e 2.9.21 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.9.21 Issues Resolved In this Driver Disk This driver disk contains mitigations for the...

LIMITED RELEASE - WorxMail for Windows 10.2.8

Package name: WorxMail1028.xap For: WorxMail for Windows Version 10.2.0 Replaces: None Date: March, 2016 Languages supported: English US Readme version: 1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| March, 2016| Initial release Important Notes about This Update...

Hotfix XS81E003 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX270837 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: Ensure that you use XenCenter 8.1.2 or later to install...

Hotfix XS82E007 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. This hotfix supersedesHotfix XS82E005. All customers who are affected by the issues described inCTX282314 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this...

Driver Disk for Broadcom bnxt_en 1.10.0_216.0.119.0 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Broadcomm's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.10.0216.0.119.0 Issues Resolved In this Driver Disk Includes general enhancements...

Restore Policy Console Utility

Created Date: 5/13/2016 Updated Date: 10/10/2017 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The...