Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...

Error: No Product Licenses Found on the License Server for the Selected Model

When configuring XenApp 6.5, the following error message is displayed: “No product licenses found on the license server for the selected model”...

Server Host to Client URL Content Redirection and Validation

When using Host to Client URL Redirectiona specific URL may fail to open on the client as expected and instead open on the VDA. Other URL links will succeed in redirecting properly...

Workspace app for ios default display settings

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. What is the default setting for Workspace app for iOS on iPhones? Display settings are not all the...

Citrix PDF Printer Not Auto Creating With Workspace app for Chrome OS

Customer having an issue with Workspace on the Chromebooks. The "Citrix PDF Printer" is not auto creating when logging into a Windows 10 desktop session. The "Auto-Create PDF Universal Printer" policy is set to enabled, but it's not creating the printer when logging into a session. Logging in fro...

ADC AAA ReCaptcha fails with error at login page after upgrade or initial setup with "Error for site owner: Invalid Site Key"

Upgrade from 12.1.49.x to 50.x+ or 13.x re-captcha causes error at login page. Setup for ReCaptcha on 12.1.50.x + or 13.0.x causes error at login page. Error on login is "Error for site owner: Invalid Site Key" ns.log has error message - 0-PPE-2: default AAATM Message 16977 0: "nFactor: Could not...

Failed to launch session "session_name". Error code: 2523 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error code is returned by the Citrix Gateway to CWA appwhen application/desktop launch...

How to Log On to StoreFront When Authentication is Disabled on NetScaler Gateway VIP

This article provides information on how to log on to StoreFront when authentication is disabled on NetScaler Gateway VIP...

NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 410 Standard Edition and 1000 Standard and Premium Edition

Note : Upgrade SKUs for these models will be available until the year before EOL Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 410 Standard Edition, Citrix SD-WAN 1000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management...

Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

Bidirectional Content Redirection does not work properly with Lingering Session

Repro Steps: 1. Start Internet Explorer on your client machine 2. Type an URL that match with "Allowed URLs to be redirected to VDA" to the address field 3. The local browser is closed automatically when hitting the enter key 4. The published application is started and the redirected URL is opene...

Time not getting sync on XenServer with NTP

High NTP offset and jitter while delay is low. This can be seen with "ntpq -p". Offset is the time difference between the local server and remote Jitter is the difference between the last and current offset measurements, thus if it is high, it means that the offset is increasing more over time...

Citrix Product Customer Success Services Eligibility Dates

This article lists Customer Success ServicesEligibility dates for Citrix products formerly known asSubscription Advantage Citrix Product Customer Success Services When you purchase a new Citrix product, your purchase includes a one-year membership in the Customer Success Servicesprogram,...

WEM 4.6 - Error accessing to the admin console: "You are not registered as a Workspace Environment Management administrator."

Error while connecting to WEM admin console: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management Administrator to gain access."...

Cannot connect to company network" when accessing O365 accounts

Citrix documentation indicates Secure Mail is supposed to support an MS hosted O365 back end account but user is unable to get a known good O365 account to function with Secure Mail. That same account works fine either via the web or via the Mobile Outlook App but I cannot get it to connect when...

WEM agents are not syncing consistently with the WEM broker, only if they are rebooted or if the Norskale Agent Host Service is restarted

WEM agents are not syncing consistently with the WEM broker. Running command "AgentCacheUtility -refreshcache" does not return any errors, and refreshing the VUEMUIAgent either. WEM agents sync only when they are rebooted or if the Norskale Agent Host Service is restarted. The Last Connection...

WEM Admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!"

WEM admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!" The Citrix WEM Console Trace.Log file located in the user profile %username% reports the following error: "Exception - ConnectToBroker.Run : System.Net.Sockets.SocketException : No...

PVS vDisk not showing shows no server in size on Second PVS server in the site.

PVS vDisk not showing shows no server in size on Second PVS server in the site. 1. Two PVS servers in site. 2. Both have local storage for the vDisk's 3. Copy the vDisk file from one server to another. 4. Target server shows as No Server under size for the copied vDisk. 5. When checking the...

Attempting to setup UPN authentication instead of SAM. When we hit the Store Front, we get "cannot complete your request".

Attempting to setup UPN authentication instead of SAM. When we hit the StoreFront, we get "cannot complete your request". From inside the network, when accessing the storefront portal directly, able to log in with UPN. Issue appears to be the way the NetScaler is handing the authentication token ...

Citrix Virtual Apps and Desktop - Support for Monitors Including 4K Resolution and Multi-Monitors

Information Citrix Virtual Apps and Desktops 7 f.k.a. XenApp and XenDesktop supports a variety of display configurations across different endpoint devices. The purpose of this knowledge base article is to review product capabilities and support requirements with regards to display resolutions,...

Mouse not steady in the desktop with relative mouse enabled

Users start a 3-D design application which needs to enable relative mouse in the published Win7 desktop. Unfortunately they found that after relative mouse enabled, the mouse is not steady when attempting to click the icons or buttons in the desktop, and it's flickering within a small range...

Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

Virtual Apps | Error "We can't sign in to your account"

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ELM Upgrade failed because of a failed dependency check for audit-libs-python

When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs

PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...

UPM 7.15.2000: With Profile Management Enabled, Blank Icons Might Appear In The Start Menu In The Published Desktops

With User Profile Management 7.15.2000 enabled,blank icons might appear in the Start menu in the published desktops. The issue occurs during second or subsequent logons. Issue is seen with Windows 10 and Windows Server 2016...

How to collect Receiver for Android Logs

Different ways of collecting Receiver logs from Android Device...

How to Delete Hosting Connection configured in Citrix Studio

Deleting a connection can result in the deletion of large numbers of machines and loss of data. Ensure that user data on affected machines is backed up or no longer required. Before deleting a connection, ensure that: All users are logged off from the machines stored on the connection. No...

How To Change STA Ticket Lifetime

The STA ticket is generated when you try to launch a resource through a NetScaler gateway. The STA ticket is included in the ICA file. When Client launches the ICA file, the Gateway redeems the ticket to allow remote access. For security reasons, this ticket is only valid for a limited length of...

Permissions required for FAS Certificate Templates

Domain computers generating many requests on Certificate Authority CA...

Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?

You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.

Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...

How To Enable Citrix SD-WAN Auto MTU Detect Feature

This article describes how to enable Citrix SD-WAN auto MTU detect feature. Background Adding headers to packets affect the maximum transmission MTU size Downstream devices may do their own encapsulation as well e.g. VPNs The per packet delivery that the Virtual WAN provides is accomplished by...

Warning: "Disk usage for the Active OS partition is at 70%" on Citrix SD-WAN

The following warning message is displayed on Citrix SD-WAN: Disk usage for the Active OS partition is at 70%...

Domain Trust broken on new versions of a domain-joined layer because the computer name has changed

When creating a Platform Layer, it's normal to join it to the domain and leave it joined to the domain. When you add another version to your platform layer, you find that the Computer Name has changed, and that breaks domain trust. On the packaging machine, when you attempt to log on, you receive...

WEM 4.5 - Users are not Getting Desktop Icons Assigned from WEM

Users are not getting Desktop icons assigned from WEM. Icons should be copied to the user's Desktop from a shared folder as per Action/Assignment configured from WEM server...

Configuring the vDisk Access Mode

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How to re-create missing .pvp file from vDisk versions

This article explains how to recreate a .pvp file for a PVS vDisk version in case that is deleted by accidentally...

How to Save CDF Monitor Logs On A UNC Network Share

Due to local disk space constraints or for Non-Persistent VDA's administrator may want to save the CDF Monitor logs on a UNC network share...

Delay with touch screen swipe in HDX session from touch screen device when using Receiver for Windows

When using a touch screen device such as Microsoft surface pro which utilizes the full receiver for windows client users notice a delay when using the touch screen swipe feature in the session. This delay is most obvious when using the finger or a stylus pen to draw in an application such as MS...

Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront

The following error is displayed due to authentication misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront

The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Citrix Delivery Services Authentication App Pool Misconfiguration on StoreFront

The following error is displayed due to Citrix delivery services authentication app pool misconfiguration on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" After Publishing New App or Customizing App’s Icon on StoreFront

The following error is displayed after publishing a new application or customizing an application’s icon on StoreFront: Cannot Complete Your Request...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

FAQ: Login performance with Elastic Layers

Why are user logins with Elastic Layers enabled slower than normal logins on a non-EL image? Why are logins slower depending on how many Elastic Layer assignments a user has? Background: When you define an Image Template in the Layering Management Console LMC, you have to select the Elastic...

Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.

Feature Description To address two Outlook-related performance issues in Profile Management, version 7.18 introduced a new user-based Outlook search index database, stored as a VHDX file. In addition, the Outlook cache .OST file can also be stored as a VHDX file. Note: Profile Management provides...