ADC VPX on Azure Cloud : Unable to boot due to error : can't load 'kernel'

Citrix VPX on Azure is unable to boot. In Azure console; Under Boot Diagnostics, it is observed that the booting is not completed. The error "can't load 'kernel'" is seen and the VPX boots in single-user mode...

Driver Disk for Intel Gigabit Ethernet Controller igb 5.3.5.20 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's igb driver and wish to use the latest version of the following: Driver Module| Version ---|--- igb| 5.3.5.20 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

PVS Accelerator - For Citrix Hypervisor 8.2

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.0-pvsaccelerator.iso ---|--- Description| This file updates the PVS Accelerator...

LIMITED RELEASE - WorxMail for Windows 10.2.8

Package name: WorxMail1028.xap For: WorxMail for Windows Version 10.2.0 Replaces: None Date: March, 2016 Languages supported: English US Readme version: 1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| March, 2016| Initial release Important Notes about This Update...

Citrix App Layering: Compress Layer Utility

Introduction When layers are created in Unidesk 2.x files are written into the vmdk at the block level. The vmdk being written to is a “Thin” disk but deleted blocks are not freed up before saving the layer. This means that the layer sizer is greater then the actual size of the files required to...

Citrix App Layering: Mass Edit of VMX Advanced Settings

Introduction Sometimes there are special settings that Unidesk customers must add to their desktop VMX files based on recommendations by VMware. This script was developed in order to ease the administrative burden of this requirement. The script can also set memory or CPU reservations, as these a...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

Unable to access internal Websites with Android Secure Web using MAM SDK

On Android Secure Web with MAM SDK, accessing internal websites shows error 'ERREMPTYRESPONSE'. Further checking the logs, we see that Secure Web does not tunnel the connection to AG for internal websites. But for Legacy SDK, it works fine. Split Tunne - ON DNS suffixes - ADDED In the logs, we se...

How to create message action to log to syslog in Citrix NetScaler

This article describes how to create a message action that can be bound to a responder or rewrite policy that logs to syslog in NetScaler...

Error: Citrix Licensing Manager could not complete the operation. If you are trying to allocate a license, go to My Account.

The error "Citrix Licensing Manager could not complete the operation. If you are trying to allocate a license, go toMy Account. For assistance, contact Citrix Customer Care" is returned after allocating a license using Citrix Licensing Manger...

Unable to use bluetooth keyboard on Workspace for iPad

All iPad users updated through air watch to the new version of Workspace for iOS 20.6.0. After the upgrade the bluetooth keyboards they were using no longer pass through to published desktops...

Citrix Workspace App for Mac - Webcam redirection via MS Teams (i.e. Both 32-Bit and 64-Bit)

Workspace app for MAC introduced support for HDX Webcam redirection for 64-bit apps, and hence support Teams. Older versionsdo not support MS Teams for Webcam redirection. We are currently working onTeams Optimization Packcontact your Account Manager to get access to EAR - this technology would...

How to Create Enrollment Profiles for Android Enterprise

Enrollment profiles control how Android devices are enrolled if Android Enterprise in enabled for your Endpoint Management deployment. Enrollment profiles determine whether Android devices are enrolled as Android Enterprise devices or legacy device administrator devices...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Timezone on Clients Running Windows 10 Changes in Citrix VDI from US-EDT to "Caracas" time

Current Timezone is UTC - 05:00 US & Canada - When end users log into a Citrix VDI Windows 7 desktop using a Windows 10 client/host the timezone switches to UTC - 04:00 Caracas. This causes problem with Calendar appointments getting booked in the wrong time zone and being 1/2 hour behind. If we...

Keyboard and Language (IME) Does Not Sync from Local to VDA

When the user configures Receiver for Windows Advanced Preferences Keyboard and Language Bar Set "Keyboard" to Yes; Manual switch from "Chinese" to "English" or user "Ctrl + Shift" to switch input Keyboard and Language does not sync from local to VDA...

Citrix Service Provider license server not reporting due to SSL error

After an extended maintenance period in March 2020, some Citrix License Servers that were successfully reporting into theLicense Usage Insights ServiceLUI were impacted, and are now failing to report. When admins access theLicense Usage Insights service in Citrix Cloud, an impacted license server...

PVS Detach and Attach Write Cache Disk Drive Letter Changed

Detach and attach write cache disk,TD drive letter changes...

Logon process to VDAs is extremely slow when Citrix UPM is enabled

Logon to VDAs is extremely slow when Citrix UPM is enabled. When disabling the Citrix UPM service the logon process is normal. Sophos AV 10.x is installed on the VDAs...

HDX session may stop responding and hang if endpoint device has unusable printer

Citrix HDX session may stop responding and hang if endpoint device has unusable printer...

ShareFile Enterprise - UMT is unable to sync new users created in AD

The user is trying to create an Admin service account that's not leveraging SAML authentication. However, the account is not syncing within the UMT console...

Administrators of a different forest are unable to log on to PVS Console

Error : "An unexpected MAPI error occurred" Details: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index Administrators of same forest as that of PVS servers are able to log in to the console of PVS servers, however, administrators of a...

Issue: Unable to create a new vDisk

Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...

HDX sessions with CWA for HTML5 have a noticeable delay when launching.

Launching a HDX session with theCWA for HTML5 client shows a delay of several seconds. Issue is only seen on client machines with no internet access. Issue only seen with latest HTML5 client - probably version 1909 onwards. Browser logs show that a connection attempt to googletagmanager.com. On...

Issues on Citrix Workspace App for Mac after upgrading to Mac OS Catalina

Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly...

Error: Cannot create BDM partition for device <device name> while using XenDesktop Setup Wizard

The XenDesktop Setup Wizard might fail when creating target VMs on VmWare environmentunder the following scenario: Same service account is used; which is able to create Vms in Citrix Studio via MCS but failing in PVS All permissions are provided as per article CTX214389 vSAN is encrypted The Vm i...

Master VM Gets Error "The Trust Relatioship Between This Workstation and The Primary Domain Failed" When Trying to Logon to it Using a Domain Account

When trying to log on to master VM using a domain account right after capturing a vDisk from it, an admin user gets error "The trust relationship between this workstation and the primary domain failed." Resetting or deleting and recreating machine account from PVS console does not resolve issue...

Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch

The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...

How to Renew an APNS Certificate for Endpoint Management

This article describes how to update an APNs certificate for Endpoint Management. Refer to Citrix documentation - APNs certificates...

App Layering - How to reset Windows 10 Store Apps in User Layer

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[Citrix Receiver 4.9.5000 for Windows] - Display Issues when user re-docks their Notebook on the docking station and reconnecting to Citrix Session with Multiple Monitors

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Scenario : Users using notebooks and working with full screen sessions without desktop viewer to access...

User getting App Layering error at logon- "This system was not shutdown properly"

When a domain user logs on to an image that has been published by App Layering and the image has User Layers enabled, they may receive an error...

Event 7011:Service Control Manager NLASVC Service Timings Out

PVS server becomes unresponsive with numerous event 7011 - A timeout 30000 milliseconds was reached while waiting for a transaction response from the Nlasvc service...

Provisioning Services :"You must restart your computer to apply these changes" Occurs on Every Target Device but not on the Template VM

After any changes in hardware configuration of template used to create target device , target devices start getting prompt "You must restart your computer to apply these changes" when booting from the same vDisk...

How To Change STA Ticket Lifetime

The STA ticket is generated when you try to launch a resource through a NetScaler gateway. The STA ticket is included in the ICA file. When Client launches the ICA file, the Gateway redeems the ticket to allow remote access. For security reasons, this ticket is only valid for a limited length of...

Provisioning services--Connection Timeout Expired when adding a new server to an existing farm

The following error can be seen trying to add a PVS server to an exisiting farm. "Connection timeout expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. The could be because the pre-login handshake failed or the server was unable to respond pac...

SD-WAN 210 LTE - SIM Card State : Present but Service State : Unknown

SIM card is recognize by the SD-WAN Modem, including correct provider and APN. But the SD-WAN can not get the LTE service, it has the following state: Home Network | Card State : Present Home Network | Home Network : Unknown Home Network | Service State : Unknown Home Network | Roaming Status :...

Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...

Access Gateway VPN client on Windows 10

Post upgrading the PC to Windows 10 from Windows 7 Citrix Access Gateway VPN Plugin might fail with below error: Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network Configuration Operators group on this computer...

Implementing Storefront SAML with Azure AD

The guide provides the steps to configure Storefront SAML with Azure AD...

PVS XDSW retain template disks

AllowXendesktop Setup Wizard XDSW created targets, to be created with disks as configured in the template. Background: PVS 7.x XDSW introduced new functionality to allow setting write cache size for the new target devices about to be created. XDSW will create the cache disk, and it will be...

Understanding NetScaler SD-WAN Best Path Determination

The following points helps you in understanding NetScaler SD-WAN best path determination: Per-packet determination Variety of factors in determining packets assigned path Received packet from any WAN path calculates: One-way trip latency One-way loss One-way bandwidth One-way jitter Sent packet...

XenServer - How to Login iSCSI Target

This article explains how to login iSCSI target...

Need to reset the SSL listener certificate on XenMobile

Need to reset the SSL listener certificate on XenMobile. Scenario : After accidentally replacing the SSL Listener certificate with another certificate, we would be unable to access the XenMobile GUI. To gain access to the XenMobile GUI to replace the SSL certificate, we need to reset the SSL...

Error: "Cannot Complete Your Request" Due to Antivirus Firewall Blocking Connection on StoreFront

The following error is displayed due to antivirus firewall blocking connection on StoreFront: Cannot Complete Your Request...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

Unable to Delete vDisk Version Because "Delete" Option is Grayed Out

Unable to delete vDisk version because the "Delete" option is grayed out since one target device is still showing that is connected to it. The VM on the Hypervisor is already down, but PVS console shows the device is still Active and connected to the vDisk...