5325 matches found
Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...
Issues on Citrix Workspace App for Mac after upgrading to Mac OS Catalina
Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly...
Error: No Product Licenses Found on the License Server for the Selected Model
When configuring XenApp 6.5, the following error message is displayed: “No product licenses found on the license server for the selected model”...
Storefront: Issue with creating new deployment - "Unable to Create Deployment"
1. Unable to create StoreFront Deployment on a VM hosted on VMware with VMware tools installed Exception: New Server Deployment An error occurred running the command: 'Set-DSNewClusterEnvironment' An error occurred while adding the StoreFront configuration API. Exception of type...
FAQ: Recommended database collations for Citrix Products
What are the DB collations supported by different Citrix Products? Product| Collation that ends with ---|--- Virtual Apps and Desktops 7| CIASKS XenApp/Virtual Apps 6.5| CIASKS and CP1CIAS Provisioning 7| CP1CIAS Workspace Environment Management WEM| CIAI Session Recording| CIAS...
Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Please consider below scenario: The user connects to a Published desktop or to a Published application v...
Error: "Detailed license information unavailable"
When accessing the XenDesktop licensing console, you receive the following message: "Detailed license information unavailable" Desktop Studio is unable to retrieve detailed license information from the License Server. This service may not be in use or there aren’t sufficient permissions to access...
Error: Cannot create BDM partition for device <device name> while using XenDesktop Setup Wizard
The XenDesktop Setup Wizard might fail when creating target VMs on VmWare environmentunder the following scenario: Same service account is used; which is able to create Vms in Citrix Studio via MCS but failing in PVS All permissions are provided as per article CTX214389 vSAN is encrypted The Vm i...
Citrix PDF Printer Not Auto Creating With Workspace app for Chrome OS
Customer having an issue with Workspace on the Chromebooks. The "Citrix PDF Printer" is not auto creating when logging into a Windows 10 desktop session. The "Auto-Create PDF Universal Printer" policy is set to enabled, but it's not creating the printer when logging into a session. Logging in fro...
Workspace App Android "restoring data connection" message when EDT is enabled
On the GUI we see a "restoring data connection" message but the connection is not restored. This happens when EDT is enabled viaHDXoverUDP=preferred Studio Policy and NetScaler DTLS enabled setting if connecting from outside the network. On the logs we might see similar messages as the following:...
NOTICE-OF-CHANGE ANNOUNCEMENT FOR CITRIX SD-WAN 2000 Standard and Premium Edition
Citrix Systems, Inc. announces a Notice of Status Change for the Citrix SD-WAN 2000 Standard and Premium Edition The tables below explain the Citrix SD-WAN life cycle management milestones as well as important information regarding dates and options during this period. The dates and milestones...
How To Configure RADIUS and TACACS servers for read-only and admin users in SD-WAN
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[Citrix Receiver 4.9.5000 for Windows] - Display Issues when user re-docks their Notebook on the docking station and reconnecting to Citrix Session with Multiple Monitors
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Scenario : Users using notebooks and working with full screen sessions without desktop viewer to access...
nVidia control panel fails to launch in platform layer or published image
When configuring a platform layer for a vGPU, the nVidia control panel may fail to launch. The driver may be working or it may fail with code 31 or code 43, but thenVidia control panel itself will not open. You may see an event in the Windows Application event log about nvcplui.exe crashing. The...
iOS devices failing to enrol via NetScaler after upgrade to 11.1 60.13
After upgrading NetScaler to 11.1 60.13, iOS devices are no longer able to enroll However, Android devices are not affected. iPhone X can enroll but can't access the Store iPhone 7 can't enroll at all Checking the logs, we would be able to see the below, when iOS attempts to enroll: "AAA Client...
Getting an error "Your changes could not be saved due to an invalid configuration of the account"
After the installation of receiver with Single sign-on enabled, users get above error message...
Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs
PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...
Launching Process of Published Apps and Desktops for the Internal Network Through Citrix Storefront
This is the internal Network Flow of a Published Apps/Desktop Session through Citrix Storefront bypassing Citrix Netscaler Gateway for troubleshooting purposes...
Citrix Workspace App (CWA) for Linux – ICA File Not Launching Automatically
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Overview The removal of NPAPI support by Firefox will affect user experience for users who access...
Citrix Workspace app for Chrome / Citrix Receiver for Chrome Blanks out Background Application
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. Applications running in background app screen blanks out. Steps to Reproduce: 1. Open some...
Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.
Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...
Domain Trust broken on new versions of a domain-joined layer because the computer name has changed
When creating a Platform Layer, it's normal to join it to the domain and leave it joined to the domain. When you add another version to your platform layer, you find that the Computer Name has changed, and that breaks domain trust. On the packaging machine, when you attempt to log on, you receive...
Unable to join second StoreFront server after upgrade, with error "Error getting replication keys"
Follow are the symptoms: 1 StoreFront join operation fails with following error: 2 If we enable Audit for logon failure and success, you will observer following event on the Joiner: Log Name: Security Source: Microsoft-Windows-Security-Auditing Date: XXXXXXXXXXXXXXXXXXX Event ID: 4625 Task...
Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront
The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...
How to Collect Support Bundle from XenMobile Server CLI using FileZilla
This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...
Radius server test connectivity fails : Error: 1812/udp' is not a valid Radius authentication port
If you have Radius Load Balancing Virtual Server pointed in the Radius profile then the Test connectivity fails. If you configure the Radius Profile to point it directly to the Radius Server, then it works. Error: 1812/udp' is not a valid Radius authentication port or Radius client is not...
App Layering: "Welcome to Emergency Mode" usually means the Repository logical volume is damaged
After a reboot, the ELM refuses to boot, instead reporting you are now in Emergency Mode: Welcome to emergency mode! After logging in, type "journalctl -xb" to view system logs, "systemctl reboot" to reboot, "systemctl default" or ^D to try again to boot into default mode Give root password for...
Error: "This Operation Cannot be Performed Because a VDI is in Use by Some Other Operation"
Starting vm fail unable to find the disk OR Unable to start a VM error : "this operation cannot be performed because a VDI is in use by some other operation" OR Unable to start a VM , error : "The SR failed to complete the operation" OR Unable to start the VM , error : "This operation cannot be...
StoreFront management console fails to open after upgrading, or clean installation of StoreFront 3.12.x (7.15 LTSR)
StoreFront management console fails to open when upgrading StoreFront 3.12.7.15 LTSR to StoreFront 3.12.x7.15 LTSR CUx, or after a clean installation of StoreFront 3.12.X7.15 LTSR. In these situations, attempting to start the StoreFront management console displays the following errors: In the...
How to use CLI Route Commands in NetScaler SD-WAN 10.0
NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...
Pool update does not complete when CPU feature set has changed
When applying a hotfix that contains CPU feature setchangesto a XenServer host or pool that has running VMs, the XenCenterInstall Update wizard might stop after installing the update on one or more of the hosts and display the following error: The host does not have some of the CPU features that...
Citrix SD-WAN Path State Sensitivity Control Overview
Bad Loss Sensitive – Select a setting from the drop-down menu. The options are: Enable– Default If enabled, paths will be marked BAD due to loss, and will incur a path scoring penalty. Disable – Disabling Bad Loss Sensitive can be useful when the loss of bandwidth is intolerable. Custom – Select...
Secure Mail - Not able to send emails with attachments more than 8MB
Unable to send email with attachments more than 8 MB...
How to Troubleshoot Browser Content Redirection
This article provides an overview of the Browser content redirection BCR feature and use cases before providing general troubleshooting guidelines. It is highly recommended that you first read through the Browser content redirection and Browser content redirection policy settings sections of the...
Predefined Setting Values Configured on NetScaler MAS
This article list the predefined setting values configured on NetScaler MAS. NetScaler MAS Prune settings Number of days to keep data is default 15 Pruning happens everyday at 00:00 for Events, Audit Log, Task Log tables NetScaler MAS Backup Settings Every 12 hours NetScaler MAS will back up...
How to disable Interrupt Safe Mode in Provisioning Services
How to disable Interrupt Safe Mode in Provisioning Services The "Interrupt Safe Mode" configuration is a special setting designed to handle bad PXE implementations that do not comply with PXE standards or have bugs. The setting forces a reset on the UNDI Interface after sending every packet into...
XenMobile: 500 Server Internal Error when uploading Android APK File to XMS
When trying to upload an APK app to the XMS console using Internet Explorer 11, we are getting a 500 Server Internal Error Looking into the error logs. The previous version x.x.x.0 works fine however upgrading the version gives - 500 Server Internal Error...
How to recreate Local Host Cache on Citrix Virtual Apps & Desktops
Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...
App Layering: Office MCS Rearm failure because kmssetup.cmd is running multiple times
Created a new layer following https://support.citrix.com/article/CTX224566. After publishing the image and using Studio to upgrade catalog using MCS, we receive the following error: Task Information: Start Date: Friday, October 6, 2017 Start Time: 1:46 PM Finish Date: Friday, October 6, 2017 Fini...
How to configure console access on XenServer or Citrix Hypervisor
This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...
How to enable/collect logs on WEM Agent machine
Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...
App Layering/Unidesk V2: Migrating a Unidesk System to a Different VMware vCenter
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No Published resources launching : Error Access Denied
On the VDA server event viewer - "Event: 1050 Connection validation failed on domain for user for reason Unlicensed"...
Registration Request For Worker Was Rejected Due To An Unknown Error
New machines added to the XenDesktop Site failed to register. From the VDA Application logs it was found that the VDA wasdiscovering the Delivery Controller. On the Delivery Controller the below error is logged in the Application Event logs from Citrix Broker Service : Registration request for...
How to Configure Syslog for XenMobile
How to enable Syslog/Sys logging for XenMobile. Note- Syslog is a standard logging protocol with two components: an auditing module which runs on the appliance and a server, which can run on a remote system. The Syslog protocol uses UDP or data transfer. Admin events and User events are recorded...
Steps to Renew Apple DEP Token on Cloud Endpoint Management and XenMobile Server (OnPrem)
Users can generate a new Apple Deployment Program token before the existing Apple Deployment Program token has expired. The same process applies to expired tokens. This process will not impact the existing enrolled devices...
In XenMobile Server Command Line Console :The error shows a message"hrtimer: interrupt took * ns"
Opening the XenMobile Server console: The error shows a message "hrtimer: interrupt took ns": This is a system level message, it’s just a info log from the system. It is a generic warning from the kernel, that some hardware interrupt took longer than expected to service...
Troubleshooting Replication Status in Citrix Provisioning Server
NOTE : Provisioning Services does not accomplish file replication. Replication can be completed using a some of the methods in the list: 1. Manual Copy 2. Robocopy 3. DFS Replication Most enterprise environments use automated software to replicate multiple files across servers on-demand or on a...
XenMobile Error :"Certificate not trusted -Cannot connect to company's network "
After putting XMS FQDN in the Secure Hub we get error "Certificate not trusted - We cannot connect securely to your company's network" LOG ANALYSIS : Below error message indicates that there is an issue with incorrect certificate uploaded under the NetScaler offload configuration. ",RECEIVERUI,IN...