Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.

Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...

PVS XDSW retain template disks

AllowXendesktop Setup Wizard XDSW created targets, to be created with disks as configured in the template. Background: PVS 7.x XDSW introduced new functionality to allow setting write cache size for the new target devices about to be created. XDSW will create the cache disk, and it will be...

How to enable "Drop Invalid HTTP Requests" from default HTTP Parameters

This article provides instructions onHow to enable "Drop Invalid HTTP Requests" from default HTTP Parameters...

NetScaler MAS Not Showing SSL Insight Data

Any SSL load balancer, content switching or NetScaler Gateway does not display SSL Insight data...

NetScaler MAS Not Receiving AppFlow/Logstream/Ipfix Data

User tries to enable Gateway insight on a VPN Gateway in NetScaler MAS. Creates a policy but when they click OK to confirm creation they get he following error: Error in retrieving appflow.vpnerrorcounts. event is not defined...

Hardware Acceleration for Linux endpoints with AMD GPUs

Starting from version 2.5,HDX RTME supports hardware acceleration for video compression on Linux thin clients or fat clients with AMD GPU. Specifically, for video encoding RTME uses VCE 2.0 or higher. Video decoding has limited support because of some technical limitations, and it is disabled in...

After Upgrade to WEM 4.6 agents not getting configurations with error: Agent (Agent name) is not bound to any configuration set

Upgrade WEM environment from 4.5 to 4.6. After upgrading, WEM agents are randomly reported with the following different status under Administration Agents Registrations: "Agent is bound to multiple configuration sets." Then the same agents are reported with the following status: "Agent is not be...

Error: "Cannot Complete Your Request" Due to Antivirus Firewall Blocking Connection on StoreFront

The following error is displayed due to antivirus firewall blocking connection on StoreFront: Cannot Complete Your Request...

Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront

The following error is displayed due to authentication misconfiguration on StoreFront: Cannot Complete Your Request...

Multiple Calendars Secure Mail

Question: Can I synchronize multiple calendar or contacts folders using Secure Mail? Answer: You can only synchronize your default calendar folder, contact folder, and tasks folder. There is a third party limitation related to how Active Sync works, on the Microsoft website you can find the...

How to set the default size of the Elastic Layering writable volume

When Elastic Layering is enabled with or without User Layers, the boot disk is created with an extra 20GB as a second partition where the user writes will be stored. This is necessary to keep writes at a layer above the boot disk and any elastically assigned layers that might show up later. If yo...

FAQ: Login performance with Elastic Layers

Why are user logins with Elastic Layers enabled slower than normal logins on a non-EL image? Why are logins slower depending on how many Elastic Layer assignments a user has? Background: When you define an Image Template in the Layering Management Console LMC, you have to select the Elastic...

Thinwire+ Support for H.264 Build-To-Lossless for transient content.

Introduction One of the features of Thinwire+ is “build to lossless” for transient content. This means that content such as3D or other moving imageryis initially displayed at low quality to improve frame rates and overall interactivity. Once user input has stopped, transient images are gradually...

Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.

Feature Description To address two Outlook-related performance issues in Profile Management, version 7.18 introduced a new user-based Outlook search index database, stored as a VHDX file. In addition, the Outlook cache .OST file can also be stored as a VHDX file. Note: Profile Management provides...

The Stream service is not running on the PVS server

The Stream Service is not running. This service is responsible for keeping all critical PVS services up and running...

FAQ: Citrix Secure Mail APNS for IT Admins

This article provides answers to frequently asked questions onCitrix Secure Mail APNS forIT Admins.For more information on Push Notifications for Secure Mail, refer to Citrix Documentation - Rich Push Notifications for Secure Mail for iOS. General Overview Q1: Why does Secure Mail for iOS require...

Troubleshooting a 3rd Party Wrapped App

XenMobile: Troubleshooting a 3 rd Party Wrapped App 1. Test with the core .ipa or .apk file.Does the core file work without being wrapped? If yes go to 2. 2. Do other wrapped application works as expected? If yes go to 3. 3. Wrap with the latest toolkit found at:...

XenMobile Port Requirements

The following tables list the ports that must be open on the Firewall. Open the following ports to allow user connections from Citrix Secure Hub, Citrix Receiver, and the NetScaler Gateway Plug-in through NetScaler Gateway to the following components: XenMobile StoreFront XenDesktop XenMobile...

Provisioning Services : Unable to stream vDisk with message "No disk available for device"

When booting a target, after downloading the bootstrap and connecting to Provisioning Services, we see the message: "No disk available for device."...

How Big is the 4.x User Layer Disk, and How Can You Change That?

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Error: "This Operation Cannot be Performed Because a VDI is in Use by Some Other Operation"

Starting vm fail unable to find the disk OR Unable to start a VM error : "this operation cannot be performed because a VDI is in use by some other operation" OR Unable to start a VM , error : "The SR failed to complete the operation" OR Unable to start the VM , error : "This operation cannot be...

Native Receiver Access to Internal and External Store with Always-on NetScaler Gateway VPN Fails

User is connected to LAN and Receiver is accessing StoreFront directly or via LB. When moveing from LAN to Internet, Always-on VPN gets connected automatically. Now trying to launch an app results in error "There was a problem connecting: Store name". Trying to refresh the Receiver results in err...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

Receiver install error "DVCRenderingAdapter.dll failed to register"

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. While installing Receiver, users may encounter an error like: "DVCRenderingAdapter.dll failed to...

NetScaler SD-WAN vWAN: How to configure NAT for Traffic from Internet to LAN (Outside to Inside)

To configure Destination NAT for Traffic from Internet to LANOutside to Inside Destination NAT changes thedestination address in IP header of a packet. It may also change thedestination port in the TCP/UDP headers.The typical usage of this is to redirect incoming packets with a destination of a...

Issue: Unable to map the network drive via SDWAN from Windows 10 Clients

Symptoms: – Below Errors might be seen when Client at Branch office tries to map the Network Drives from Win 10 machines. Errors: – SMB3 acceleration is disabled/unsupported on the partner unit – Signed Session. Reason: Secure Connection to the peer unit does not exist. To configure secure partne...

NetScaler MAS Analytics Insight is Working But Some User Sessions or Data is Not Captured

NetScaler MAS Analytics Insight is working but some user sessions or data is not captured...

Troubleshooting ICA_RTT Issues on NetScaler MAS

Troubleshooting ICARTT issues on NetScaler MAS. Background ICA RTT can be thought of as a measurement of the screen lag that a user experiences while interacting with an application hosted in a session on a XenApp or XenDesktop server. ICA RTT is different from Network RTT, which is the detected...

How to suppress Citrix Receiver credentials prompt

This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...

Control the Local Launch of Applications on Published Desktops with VPrefer

Feature Description Thisfeature was designedto control how published applications are treated when launched from a published desktop session double-hop scenario When a user attempts to launch a published app from a published desktop session, a Receiver for Windows policy controls whether the app...

Error: " Secure Hub Could Not Connect " When NetScaler is Rebooted

After NetScaler is rebooted, the existing users are not able to connect. The following error is displayed: Secure Hub could not connect...

Enlightened Data Transport Not working with Double Hop DMZ scenario

EDT requires policy on the XenDesktop to be enabled and DTLS on the NetScaler to be ON. Also, StoreFront needs to be minimum Version 3.8 and Citrix Receiver at 14.7. So all the requirements are met. At theXenDesktop Policy for "HDX Adaptive Transport" is set to "preferred", still connections fail...

Connection failures due to SSL certificate errors with Citrix Workspace app for Chrome / Citrix Receiver for Chrome

Connection to StoreFront/VDA will fail and may show cannot connect to server error or some SSL Certificate error in console logs. One of the reason could be invalid SSL certificate. Applicable Products: Citrix Receiver for HTML5, Citrix Receiver for Chrome, Citrix Workspace app for Chrome, Citrix...

How to gracefully shutdown SD WAN

This articles talks about the procedure on how to shutdown the SD WAN when there is any maintenance activity in place in the DC or Branch...

High Mgmt CPU due to nsaaad process

High management CPU CPU spiked to 100% causing VIPs and LDAP server configuration on NS to go down Issue may be intermittent...

App Layering: Machine Time on a Published Image is Wrong at First Boot

When booting a published machine for instance, the template VM for MCS the first time, the local time for Windows is wrong by hours. The timezone is correct, but the initial time is set incorrectly for that time zone. This can break Windows and Office activation, and potentially cause other...

How to Troubleshoot EDT Connections

Adaptive transport is a data transport mechanism for Citrix Virtual Apps and Desktops. It is faster, can scale, improves application interactivity, and is more interactive on challenging long-haul WAN and internet connections. Adaptive transport maintains high server scalability and efficient use...

Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console

Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...

Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*

Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...

Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console

Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...

How to recreate Local Host Cache on Citrix Virtual Apps & Desktops

Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...

Testing HA Failover on NetScaler SD-WAN

Site level HA works in a way independent to the virtual path state of the site with other sites. Meaning if the physical links are down while one appliance is serving as active, then it will be the same case for the standby as well as the same physical link will be used by standby too and hence...

WEM Agent does not place icons on desktop at first logon

When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...

WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"

When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine. FOR EXAMPLE: All of the following folders, should be redirected and have been configured this way via the WEM...

WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"

Random WEM Agent machinesintermittently display the following pop up error message: "WEM Agent Error: "Connection state changed - WEM agent has detected that the network connection has been lost. Click here to refresh your environment settings"...

WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker

Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...

WEM Agent Connection error: "Broker Server Name or Broker Port Error"

WEM Agent fails to connect to the WEM Broker and shows the following error when manually refreshing the WEM cache using this command: AgentCacheUtility.exe -refreshcache: "Broker Server Name or Broker Port Error"...

Error "Access is Denied" When Launching Published Applications or Desktops

Unable to launch published Desktop or apps. Error: Access denied Following event logs can be seeing on the VDAs: Source: Citrix Desktop Service Event ID: 1050 Message: Connection validation failed on domain domain.local for user username for reason "Unlicensed" Studio reports all licenses being...

How to disable SSL protocols on XenMobile server

XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...

Unable to import App Layering OS Layer to ELM from vSphere

After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...