Unable to connect to the server. Contact ... with the following error (no error text available)

1: Via Third party proxy, Workspace report error when launching ICA file "Unable to connect to the server. Contact your systemadministator with the following error no error text available". 2: By PassThird party proxy,Workspace launching ICA file is successful...

Delay in launching Published Desktops for on-demand provisioned MCS VMs on Azure

It takes approximately 1 hour to be fully registered. Once the session launch is initiated, it takes between 5 and 10 minutes to start the VDA. In the boot diagnostics section, the VDA seems stuck at "Applying Computer Settings" as below:...

Unable to launch desktop via Gateway in invoked mode ( Client Detection done and selected workspace to Always Open ICA file )

Unable to launch desktop via Gateway in invoked mode. ICA launch works downloading the file, non invoked mode and clicking on it works In the non-working response for ICA file download, we see Riverbed headers highlighted and the "Connection: close" header being stripped...

App Layering - User's not getting assigned app layers at login - Elastic layer assignment JSON files changing or being reset to default

Users with elastically assigned app layers do not have those app layers showing up at login. Elastic layering assignment files are changing on the network share used for elastic app layers. Layers.json ElasticLayerAssignments.json...

Session getting lost after few minutes if Citrix Workspace App for iOS is not running in the foreground

When launching a VDI session from an iOS device, if Citrix Workspace App for iOS CWA is not always on the front, then the session will be disconnected and lost after 5 minutes. End users would have to download a new ICA file again...

Citrix Workspace for Linux on Linux Mint : HDX optimization fails for MS Teams published App

MS Teams do not show as HDX Optimized status in MS Teams- About-Version. Microphone and Camera fail to get redirected...

Unable to Logon to Workspace Application externally, throws error "Unable to connect to the server"

Unable to connect to the server on Citrix workspace client when logging into it. It throws an error "unable to connect to the server". This happens on the Citrix Workspace app. However, when we use the workspace URL on the browser, then, we can authenticate successfully and also launch...

How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

Error: "Invalid File Format" while submitting a CSR on tools.xm.citrix.com

When submitting the CSR the Admin Receives: "Error: Invalid File format" CSR is generated viaIIS according to the documentation: https://docs.citrix.com/en-us/xenmobile/server/authentication/apns.html...

CWAL2109 on some thinclient will crash when enabled Adaptive audio.

1, Enabled Adaptive audio via citrix poicy. 2, Connect to desktop VDA with thinclient CWAL. 3, The process wfica on the thinclient will crash due to illegal instruction.ew...

Diagnostic data to collect for Citrix Tech Support when a Citrix Browser App fails to launch

To find out what is going wrong when a Citrix browser app fails to launch, tech support needs: Decrypted Fiddler traces, the output from the terminal window, and Citrix Browser debug logs...

PVS - 1912 - Unable to boot TD. Error "Server [IP Address]:6930: vDisk file access permission denied."

Unable to boot Target Device. Error "Server IP Address:6930: vDisk file access permission denied."...

How to add text message on Gateway logon page that AAA authentication enabled.

In AAA authentication profiled configured Gateway Virtual server, you may found the rewrite policy method to addsome texts on Netscaler Gateway logon page is no longer effective. This is because the portal layout mechanism is changed compared with basic authentication policy scenario. Before we g...

Understand Write Cache feature in Provisioning Services Server

Understand Write Cache feature in Provisioning Services Server...

How to capture trace on ADM

How to capture trace on ADM...

Citrix Provisioning Services - Target Fails To BDM Boot When Running The Imaging Wizard

When using BDM to boot the Master Target Device to capture a new vDisk it fails to boot. With verbose mode enabled in the bootstrap you will see the Target download the bootstrap and then login to a PVS Server at which point it will sit at a black screen indefinitely...

Users unable to relaunch the published applications, error "Citrix workspace will try to reconnect..."

Users get disconnected from their active published app session When attempting to relaunch the same app, they get a popup saying 'Citrix Workspace app will try to reconnect for xxx more minutes. Click Disconnect if you want to stop'...

No audio comes up through MS Edge or Google Chrome as published app

Using MS Edge or Google Chrome as published app, users get no audio through it when playing back audio or video media...

Enable RSA SecurID Authentication for DFA in Storefront

How to Enable RSA SecurID Authentication for DFA in storefront server...

Driver Disk for Avago mpt3sas 38.00.00.00 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Avago's mpt3sas driver and wish to use the latest version of the following: Driver Module| Version ---|--- mpt3sas| 38.00.00.00 Issues Resolved In this Driver Disk Includes general enhancements a...

Error: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"

When launching an application through Citrix Gateway, the following error is displayed: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"...

'Cannot start app' when StoreFront is configured for FAS/SAML authentication

Launching an application or desktop fails with error ‘Cannot start app’ when StoreFront is configured for FAS/SAML authentication. On the Storefront servers, we see ‘Access Denied’ for AssertIdentity from FAS server. On the FAS server, we could see that CA failed to issue certificate for UPN...

Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...

Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Workspace App for Mac

Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications: "SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error : 183"...

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain, with error "Incorrect Pin" Scenario: You may have Storefront, FAS Federated Authentication Service and VDAs in Domain A and there is another Domain Bhaving StoreFront and its...

Hotfix XS82E006 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Nov 03, 2020...

Driver Disk for Microsemi aacraid 1.2.1.60001 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Microsemi's aacraid driver and wish to use the latest version of the following: Driver Module| Version ---|--- aacraid| 1.2.1.60001 Issues Resolved In this Driver Disk Includes general enhancements and...

Citrix Access Gateway - Logout script configured with UNC path is failed to execute with an error 2 upon logging off from VPN plugin

In the below VPN log snppet, we can see that the Proxy Server configuration and Logout Script configured are pushed once the user has established the VPN session. Once the user has logged out from VPN plugin, the Logout script should get executed and clear the proxy server configuration from...

VPX on SDX 22000 - 12.1 build 55.18 - SSL card going down due to unsupported ECDSA ECC Curves

SSL card on primary and secondary devices are showing failed and then both devices have become secondary. In thenewnslog , the countersslerrcardstatusdown will get incremented. In the packet trace, you can see the Client certificate with ECDSA ECC Curve 224...

Citrix Workspace App for Android Facing Session Disconnection After Few Minutes of Inactivity

After few minutes of user session being inactive on CWA for Android, they see the below error: "We were unable to connect to the server. We were unable to tunnel through the proxy. " This can be seen about 3-4 minutes after the user device enter lock screen. The lock screen can happen either...

SSL VPN : Intranet Applications connectivity break on port 3389 and port 22 after upgrade

After Update to 64.35 the SSL Client send TCP FIN ACK to the Server. This problem is not reported on 13.0.58.32, 13.0.61.48. There is no issue with accessing the Intranet Applications. 13.0.64.35, and 13.0.67.39, the connectivity to port 3389 and port 22 breaks...

Driver Disk for Broadcom bnxt_en-1.8.29 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Broadcom's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.8.29 Issues Resolved In this Driver Disk Includes general enhancements and b...

LIMITED RELEASE - WorxMail for Windows 10.2.8

Package name: WorxMail1028.xap For: WorxMail for Windows Version 10.2.0 Replaces: None Date: March, 2016 Languages supported: English US Readme version: 1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| March, 2016| Initial release Important Notes about This Update...

Hotfix XS81E003 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX270837 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: Ensure that you use XenCenter 8.1.2 or later to install...

Hotfix XS82E007 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. This hotfix supersedesHotfix XS82E005. All customers who are affected by the issues described inCTX282314 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Information About this...

Driver Disk for Broadcom bnxt_en 1.10.0_216.0.119.0 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Broadcomm's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.10.0216.0.119.0 Issues Resolved In this Driver Disk Includes general enhancements...

Storefront 3.12 : SSON not working with Storefront and Microsoft Edge based on Chromium

Works with IE and all other browsers exceptMicrosoft Edge based on Chromium...

Receiver Clean-Up Utility

Important Notes Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools --- Receiver cleanup utility is not required while upgrading to the Receiver forWindows 4.4 or newer. Receiver for Window...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

XDDBDiag for XenDesktop

XDDBDiag for XenDesktop Created Date: 1/21/11 Updated Date: 01/17/15 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Unable to detach iSO SR with Error code: SR_BACKEND_FAILURE_74

root@citrix-fyobkfwl iso xe pbd-unplug uuid=0d151622-a864-df98-a3f9-7fb0920bfc22 Error code: SRBACKENDFAILURE74 Error parameters: , NFS unmount error opterr=error is 32,...

Session Recording Migration Tool

Description Use the Session Recording migration tool to facilitate the migration from SmartAuditor to Session Recording. The tool processes the SmartAuditor legacy recording files, and extracts and rebuilds metadata in the Session Recording Database to support the search and playback of the legac...

AppDisks Diagnostic Tool

Description In case of failure during AppDisks creation or delivery, AppDisks Diagnostic Tool can be used to collect the relevant logs and metadata files that can be provided to the Citrix Technical Support team. AppDisks Diagnostic Tool collects the known log files, metadata files and Windows lo...

LDAP authentication vulnerability in Access Gateway Advanced Access Control

Description of Problem If the Advanced Access Control option AAC of Access Gateway is configured to use LDAP authentication then it is possible for a user to logon without supplying valid credentials. This vulnerability only affects AAC Version 4.2 deployments that are using LDAP authentication;...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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Desktop Viewer toolbar does not show up in session using Web Interface

The black Desktop Viewer toolbar does not show up in the XenApp or XenDesktop ICA session of the user...

FSLogix Profile Disk not created or used in App Layering when Elastic Layers are enabled

When using FSLogix with Elastic or User Layers, you find that the FSLogix profile is not created for new users. For existing users who already have an existing profile, new data is not written to it...

Solutions for Handling ".ica" Files in Web Browsers

Note : This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. When launching an application or desktop via an Internet Browser Google Chrome, Firefox, Intern...