Some GPO's fail to apply when elastic layering is enabled

With Elastic Layering Apps Only enabled, gpupdate /force may report an error while applying some group policies...

Unable to provision new target devices when using Xendesktop Setup Wizard

Getting error message when we try to create Target devices using the XenDesktop wizard via PVS console. Error message "Cannot connect to the hypervisor at 'XXXXXX'. Failed to connect to the remote server. Unable to locate server. The underlying connection was closed: Could not establish trust...

Unable to remove an invalid store from Storefront console

Unable to remove an invalid store from the Storefront console. Error: An error occurred while removing a Store Service...

MS KB5014754 - Audit events found for FAS

As Per the Microsoft KB linked below, we have found audit events on our domain controllers that indicate we will be impacted when this change is enforced. We need the remediation steps, so we can implement them before we're impacted...

Published apps and desktop shows error "The user name and password is incorrect"

The user name or password is incorrect at System.Security.Principal.WindowsIdentity.KerbS4ULogonString upn, SafeAccessTokenHandle& safeTokenHandle at System.Security.Principal.WindowsIdentity..ctorString sUserPrincipalName, String type at System.Security.Principal.WindowsIdentity..ctorString...

CEM 23.6.0 - Apple Restriction Policy not getting deployed on iOS DEP Devices

There is a known issue with Apple Restriction Policy not getting deployed on iOS DEP Devices when using CEM 23.6.0...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 11

Package name: xms10.14.0.11121.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin,...

Keyboard and typing issue on shared screen of Microsoft Teams

When a host opens Teams on a Windows VDA and starts a meeting with an invitee from a Windows environment the invitee can use a physical Windows machine, a remote Windows by RDP, or a Windows VDA, after the host shares the screen with the invitee and gives control to the invitee, the host from the...

NetScaler/Gateway VPX GUI shows FREEMIUM.

NetScaler VPX GUI shows as freemium with limited Express features. As shown in below image...

[NetScaler] HA Full Sync may cause Heartbeats missing

In a NetScaler HA High Availability setup, you may observe the following issues: HA Full sync can cause both nodes report peer node DOWN due to heartbeats missing. A new command propagation can cause HA Full sync again, and also leads node DOWN. The issue happens when all of the following trigger...

Device enrollment fails with nFactor authentication enabled on latest Netscaler versions

XenMobile device Enrollment fails while authentication with Gateway with nFactor enabled on latest version of NetScaler...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 10

Package name: xms10.14.0.11013.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and...

How to configure ARM templates using the new Azure App Layering Azure connector

How to configure ARM templates using the new Azure App Layering Azure connector...

App Layering - Windows and Office activation lost after upgrading to 2211

Provisioned machines with user layers lose their Windows activation status or Office will report not being activated, after upgrading to App Layering 2211...

Citrix Secure Private Access (SPA ) Connector Appliance not wokring with proxy configuration

Connector Appliance does not work with proxy configuration As soon as proxy config is added, connectivity check fails for all the URLs...

Citrix Customer Experience Improvement Program (CEIP) for Citrix Workspace app

Provide instructions to disable the CEIP data collection for Workspace app...

Daas Studio An error occurred while contacting the Delivery Controller failed with unknown Error(0)

Access to DaaS Web Studio and Director is not possible with Azure AD login when Palo Alto is in use. Error "An error occurred while contacting the Delivery Controller. Accessinghttps://.xendesktop.net/citrix/orchestration/api/techpreview/me failed with 'unknown Error' 0. Accessing the URL...

PVS - Unable to add new machines to existing Catalog

Unable to add new target devices to existing catalog using Virtual Desktop setup wizard/Streamed Wizard...

Unable to detect AD forest while creating machine catalog in Citrix DaaS

Unable to detect AD Forests with two domains abc.loc and xyz.loc in the Citrix Cloud environment while creating a machine catalog with below error - ErrorDetails":"Error Id: XDAPI:6E90CBED\r\n\r\nException:\r\nDesktopStudioErrorId : ExceptionThrown\r\nException : System.InvalidOperationException:...

How to configure domain drop-down as the first factor for AAA vserver without nFactor flow.

This article discribe how to configure domain drop-down as the first factor for nFactor auth without nFactor visualizer. The User experience after applied below configuraiton will be like 1. Fist authentication web page 2. 3. After authentication passed, there may prompt second authentication web...

Communication ports used for ADC, ADM

Customer's security team has scanned unusual traffic originated from SNIP from ports 4899,12345 etc.. Customer wanted to investigate on this...

While using FAS application launch fails with error "Cannot start app <Application Name>"

Application launch fails with error "Cannot start app ", Event ID 1 and 28 are logged on Storefront servers. Event ID: 1 Description: The Federated Authentication Server at: returned a server error: 1 for method AssertIdentity...

Unable to access ADC GUI while CLI is accessible.

ADC GUI is inaccessible. Ping and CLI is working. /Var folder was normal. Internal services are UP. GUI is enabled for NSIPif not use command : set ns ip -gui enabled...

Delay in launching Published Desktops for on-demand provisioned MCS VMs on Azure

It takes approximately 1 hour to be fully registered. Once the session launch is initiated, it takes between 5 and 10 minutes to start the VDA. In the boot diagnostics section, the VDA seems stuck at "Applying Computer Settings" as below:...

How to Add process Management black/White list on WEM

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How to increase the PVS write cache disk

Increasing the Write Cache disk in PVS target devices...

Citrix - Gateway as a service - Error Codes For Session Launch Failure

Multiple Error codes during session launch failures...

Linux CWA2109 - KeyboardLayout=(Server Default) setting not work as expected

KeyboardLayout=Server Default in Linux CWA2109 is not working, while Linux CWA2108/2106 is working well...

Citrix Workspace App for windows - Microphone not detected in MS Teams through HP laptop

When utilizing Microsoft Teams optimization through Citrix Workspace, Teams is unable to access the built-in microphone, despite other applications detecting it without issues...

Session getting lost after few minutes if Citrix Workspace App for iOS is not running in the foreground

When launching a VDI session from an iOS device, if Citrix Workspace App for iOS CWA is not always on the front, then the session will be disconnected and lost after 5 minutes. End users would have to download a new ICA file again...

Connector Install Failed - A clean install of the new Citrix Cloud Connector is required

Error during Connector install/setup: A clean install of the new Citrix Cloud Connector is required...

Microsoft Edge browser extensions are not retained in Citrix user profile

Microsoft EDGE browser extensions are not being saved to the users' Citrix Profile Management user store folder...

CWAL2109 on some thinclient will crash when enabled Adaptive audio.

1, Enabled Adaptive audio via citrix poicy. 2, Connect to desktop VDA with thinclient CWAL. 3, The process wfica on the thinclient will crash due to illegal instruction.ew...

PVS - 1912 - Unable to boot TD. Error "Server [IP Address]:6930: vDisk file access permission denied."

Unable to boot Target Device. Error "Server IP Address:6930: vDisk file access permission denied."...

Citrix Provisioning Services - Console Error During "Show Connected Devices"

While using the PVS console and right clicking on a PVS Server node to "show connected devices" or by right clicking on the vDisk and choosing "show usage" the console has been known to crash and not display the requested information. You may be presented with an error that the maximum size quota...

How to Enable Database Offline in Provisioning Services Farm

This article describes how to enable database offline support on a Provisioning Services farm. Background Database offline support allows Provisioning Services to cope with brief outages of the database server without affecting the currently running targets. It is not a substitute for a mirrored...

How to Backup the Configuration on Citrix SD-WAN Orchestrator

Procedure to Backup the Configuration on Citrix SD-WAN Orchestrator...

Warning: "No usable ciphers configured on the SSL vserver/service" On NetScaler

When a certificate is removed or added to the SSL or NetScaler Gateway virtual server, the warning message, “No usable ciphers configured on the SSL vserver/service” is displayed...

Citrix Applayering Packaging VM boot error 0xC000000F

Application layer packaging VM boot fails with theboot error 0xC000000F The above given error appears on the packaging VM while you create a new application layer/edit an application layer with an OS layer version where the language packs are newly installed, but this boot failure doesn't appear...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

After command-line install of Workspace App 2107, there in no Add button to add additional Stores

When installing CWA via command line that includes a store, the Add button in Accounts may be missing...

Session reliability feature doesn't restore session when ICA AppFlow is enabled

Session Reliability Feature Does Not Restore Session When ICA AppFlow is Enabled and NetScaler High Availability Failover Occurs When AppFlow Logging is enabled on NetScaler Gateway virtual server, NetScaler failover causes ICA sessions to disconnect...

Issue with Activation Lock Bypass command Endpoint management console for iPhone only.

Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...

Citrix Hypervisor 8.2 : xe-toolstack-restart causes the PVS VMs to go into PowerState Unknown.

PVS VMs may showPowerState Unknown inCitrix Studio when the toolstack is restarted on the XenServer Hypervisor hosting the VMs. Currently logged in sessions will be unaffected however any new user trying to log may encounter an error as the site is unable to determine if any VMs are powered on an...

Grey Screen when Launching Citrix Virtual Desktop with Citrix WEM Service Agent.

Citrix Virtual Desktops with Citrix Workspace Environment Management Service agents installed may encounter grey screens on launch...

How to Obtain Fiddler Trace Network Traffic between Receiver for Web and StoreFront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to obtain a Fiddler trace of the network traffic between the Receiver for...

'Cannot start app' when StoreFront is configured for FAS/SAML authentication

Launching an application or desktop fails with error ‘Cannot start app’ when StoreFront is configured for FAS/SAML authentication. On the Storefront servers, we see ‘Access Denied’ for AssertIdentity from FAS server. On the FAS server, we could see that CA failed to issue certificate for UPN...

Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place...

How to Configure Citrix Receiver for Windows 4.2 to Display Application Icons On the Server Side and Client Desktop

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article explains how to configure Citrix Receiver for Windows 4.2 to display application icons on...

Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...