How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

The PXE service is not running on the PVS server

The PXE service isn't running on the Provisioning Services server. This service is used for PXE booting. If Provisioning Services is using PXE booting and the service is not running, target devices might not be able to start up as expected. Note:If PXE booting is not currently used, this service ...

How to configure USB Passthrough with XenServer

This article describes the method to configure USB Pass-through with XenServer...

Error: "This Operation Cannot be Performed Because a VDI is in Use by Some Other Operation"

Starting vm fail unable to find the disk OR Unable to start a VM error : "this operation cannot be performed because a VDI is in use by some other operation" OR Unable to start a VM , error : "The SR failed to complete the operation" OR Unable to start the VM , error : "This operation cannot be...

NetScaler Kerberos WIKI - Troubleshooting

Troubleshooting details for Kerberos Constrained Delegation and Authentication related issues on NetScaler...

How to Generate and Install an SSL Certificate on a StoreFront Server for HTTPS connections

This article explains how to generate and install an SSL certificate on a StoreFront server for HTTPS connections. If you have already generated an SSL certificate on one of your StoreFront servers in the StoreFront server group, you can just export the existing SSL certificate and import the...

How to clone a XenMobile over Hyper - V 2016?

Clone a XenMobile node over Hyper - V 2016...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

FAQ: NetScaler SD-WAN Installation and Upgrade

Q: Can I downgrade a NetScaler SD-WAN 4000/5000 appliance to an earlier software release? A : A NetScaler SD-WAN 4000/5000 appliance cannot be downgraded to an earlier release.The appliance should have to be factory reset and provisioned again from scratch. For example, if an appliance is running...

NetScaler SD-WAN vWAN: How to configure NAT for Traffic from Internet to LAN (Outside to Inside)

To configure Destination NAT for Traffic from Internet to LANOutside to Inside Destination NAT changes thedestination address in IP header of a packet. It may also change thedestination port in the TCP/UDP headers.The typical usage of this is to redirect incoming packets with a destination of a...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node

The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...

Windows 10 PVS target devices experience poor performance

After capturing a Windows 10 vdisk you might experience below par performance when streaming the vdisk to the target device. The issue can manifest in a number of ways, for example: 1. Long time to capture the vdisk. 2. Slow boot/login times. 3. Slow file transfer speeds compared to other...

Control the Local Launch of Applications on Published Desktops with VPrefer

Feature Description Thisfeature was designedto control how published applications are treated when launched from a published desktop session double-hop scenario When a user attempts to launch a published app from a published desktop session, a Receiver for Windows policy controls whether the app...

How to suppress Citrix Receiver credentials prompt

This article describes how to suppress the Username\Password prompt in Citrix Receiver for Windows. Note : This article is applicable forReceiver for Windows 4.4.1000and later. Credential prompt as shown in the preceding screen shot will be displayed when a store has been configured at the Add...

App Layering: How to specify or disable SSL protocols and ciphers in the ELM

Modern security requirements often specify disabling certain SSL protocols or cipher families. The ELM uses an Apache web server daemon for accessing the Management Console UI. Citrix keeps the ELM deployment images up to date with modern requirements requiring TLS 1.2, disabling SSLv3, disabling...

Fall back from TCP to UDP fails / displays SSL Error when Disconnecting and Reconnecting session via NetScaler

If HDX Adaptive Transport Policy set to Preferred on DDC and when attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.10 or Citrix Receiver for Mac 12.8 or Citrix Receiver for iOS 7.5 and above, you may encounter below issues: Session will get disconnect if...

Enlightened Data Transport Not working with Double Hop DMZ scenario

EDT requires policy on the XenDesktop to be enabled and DTLS on the NetScaler to be ON. Also, StoreFront needs to be minimum Version 3.8 and Citrix Receiver at 14.7. So all the requirements are met. At theXenDesktop Policy for "HDX Adaptive Transport" is set to "preferred", still connections fail...

Citrix App Layering - User Layer Error "We were unable to attach your User Layer"

When end users log into a virtual machine with Elastic layering enabled, they see the error "We were unable to attach your User Layer. Any changes you make to application settings or data will not be saved. Be sure to save any work to a shared network location." Details: "Access to the path...

On servers after installing the hotfix XA650R07W2K8R2X64017 the IMA service won't start.

On several servers after installing the hotfix XA650R07W2K8R2X64017 the IMA service won't start anymore although no error was returned during Hotfix installation. In the IMA Runtime registry, the Currently Loading Plugin will have MfSrvss.dll. Moreover, when checking the Certificate settings for...

Secure Mail - Not able to send emails with attachments more than 8MB

Unable to send email with attachments more than 8 MB...

How to Troubleshoot EDT Connections

Adaptive transport is a data transport mechanism for Citrix Virtual Apps and Desktops. It is faster, can scale, improves application interactivity, and is more interactive on challenging long-haul WAN and internet connections. Adaptive transport maintains high server scalability and efficient use...

Synchronization State for WEM Agents shows question mark (?) on WEM Administration Console

Synchronization State for WEM Agents shows a question mark ? or red crosson the WEM Administration console...

Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*

Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...

VMs Freezing or Poor Performance (xenvbd event ID 129)

VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...

App Layering: Upgrading to 4.6 Fails to Complete, or Shows Database Errors, or Shows No Layers or Icons

While upgrading to version 4.6, the upgrade does not complete after several hours. If it does complete, after logging in, you see no layers or imag templates. And you will see errors like: "System Error - ComponentActivator: could not instantiate Uni.Appliance.PersistenceLayer.Session.SessionScop...

Error "Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server" in PVS Console

Getting an error message when attempting to create a vdisk within the vDisk Update Management in PVS console. Getting "Error Hypervisor VM Error. Hypervisor did not return the MAC address for this VM:Failed to connect to the remote server. Unable to locate server. The underlying connection was...

StoreFront 3.x MMC Crashes When Editing Multi-Site Aggregation

MMC crashes when trying to remove controller from Multi-Site Aggregation Configuration. This only happens when trying make changes on Multi site aggregation Configuration...

How to recreate Local Host Cache on Citrix Virtual Apps & Desktops

Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...

App Layering 2.x/3.x: Best Practices

A consolidation of the various layering best practices to apply in the OS and App layers. For App Layering 4.x Best Practices, please refer here:https://support.citrix.com/article/CTX225952 Operating System Layer Have one Operating System layer per Operating System Windows 7 32-bit, Windows 7...

WEM 4.3 -Folder redirection discrepancy between "Quick Access" and "This PC"

When configuring WEM USV Settings for folder redirection inside WEM Administration Console, folder redirection settings are not properly applied per settings on WEM Agent machine. FOR EXAMPLE: All of the following folders, should be redirected and have been configured this way via the WEM...

WEM 4.3 - Intermittent crashes of Norskale Broker Service.exe on WEM Broker

Norskale Broker Service.exe on WEM Broker randomly crashes on all WEM Brokers present. Crash dump analysis of this service shows the following: PROCESSNAME: Norskale Broker Service.exe ERRORCODE: NTSTATUS 0xc0000374 - A heap has been corrupted. EXCEPTIONCODE: NTSTATUS 0xc0000374 - A heap has been...

How to configure console access on XenServer or Citrix Hypervisor

This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...

Error "Access is Denied" When Launching Published Applications or Desktops

Unable to launch published Desktop or apps. Error: Access denied Following event logs can be seeing on the VDAs: Source: Citrix Desktop Service Event ID: 1050 Message: Connection validation failed on domain domain.local for user username for reason "Unlicensed" Studio reports all licenses being...

Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server

Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...

XenMobile BitLocker Policy for Windows 10 Desktop/Tablet

XenMobile BitLocker Policy for Windows 10 Desktop/Tablets BitLocker is a disk encryption feature that is built into Windows 10. It can be controlled via MDM policy beginning in Windows 10 1703 build. The policy CSP is available...

How to Restrict NetScaler Management Interfaces with ACLs

This article describes how to lock down the NetScaler management interfaces with ACLs. Background Customers wanting to run a secure environment should limit access to the NetScaler management interface as a best practice. Ideally, the management interfaces should be on isolated networks physical ...

Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...

No Published resources launching : Error Access Denied

On the VDA server event viewer - "Event: 1050 Connection validation failed on domain for user for reason Unlicensed"...

How to delete the Device Entry for a User directly from the SQL Database

For some reason like datacorruption or some null pointers, device information is not getting removed fromthe XenMobile Console. This can be deleted directly from the Database by running the below SQL command. Please take the DB back up before we run the below SQL query First obtain the Device ID...

How to Configure Syslog for XenMobile

How to enable Syslog/Sys logging for XenMobile. Note- Syslog is a standard logging protocol with two components: an auditing module which runs on the appliance and a server, which can run on a remote system. The Syslog protocol uses UDP or data transfer. Admin events and User events are recorded...

Secure App's access on Android devices Hung with the Screen "please wait"

End user accesses Secure App's on Android device which flips to SecureHub forauthentication and will get stuck on the screen 'Please wait' and circle keep on spinning endlessly. Screenshot Below for reference:...

StoreFront 3.11 >>How to get the login banner on Storefront page

Storefront customization for the scremear is not working...

How to Create a Perl Based Custom Monitor on NetScaler

This article describes how to create a Perl based Custom Monitor on NetScaler. Background The NetScaler appliance has a lot of different monitors inbuilt, but there are use cases these monitors do not cover. For this NetScaler supports monitors of type USER, which brings the possibility to run...

How to block MAM URL access through Browser

Accessing the MAM URL directly through browser prompts the users to enter their AD Credentials. It acts as a tool for users to validate their credentials Username/Password. Some might treat this as a Security Violation. This article helps you to restrict the Browser access to MAM URL NetScaler...

iOS 11 MDM-enrolled Device Issues with XenMobile in Cluster Mode

MDM commands may try to deploy multiple times on an MDM-enrolled iOS 11 device and may fail to complete successfully. An admin attempting to push MDM policies to an iOS 11 device, deploy applications, or carry out security actions such as Lock or Wipe may not be able to successfully to do. The us...

Hot-add of Digest Enabled Disk Not Supported

The CachePoint Appliance could not create the boot image of Windows 10. Error is: Failed to reattach disks to the desktop that were temporarily attached to the CachePoint Appliance. In vSphere a vm reconfigure task displays, "Hot-add of digest enabled disk not supported"...

"Unknown Client Error 1110" error when launching Desktop using Firefox

When launching adesktop, user might get an "Unknown Client Error 1110" error The error is appearing only when using the Firefox browser to connect to the gateway. If used with other browsers, desktop is launching properly. If the ICA file is saved to the disk prior to launch, the desktop...

SecureWeb 10.x: HTTP 1.1 Gateway timeout error while accessing external/internal websites from Secure Web.

While accessing any internal/external websites using Secure we get the following error in Secure web Error : Http/1.1 gateway timeout error Unable to find the requested server or DNS Error...

Error: “Cannot start apps. Please run reset receiver to resolve a lockdown conflict for ClientHostedAppsShortcuts (error 2320)”

Users access a StoreURL and launch published IE from their Client machines. Then they use published IE and connect to another StoreURL from another farm to access another application. Majority but not all users get errors while launching the application. Error: “Cannot start apps. Please run Rese...