How to Move a XenServer Pool to a Different IP Subnet

This article describes how to change the IP subnet assigned to the management network on a XenServer pool. This procedure is long compared to changing the IP address while staying in the same subnet. Requirements Working knowledge of XenServer and XenCenter and basic knowledge of the Command Line...

FAQ: Disconnected ICA Sessions Release Connection License

Q: What are thereasons for the disconnected ICA sessions to release their Connection License? A : Active ICA sessions might be disconnected due toanynetwork issues or a user might have intentionally disconnect the session instead of logging off. In either of the cases disconnect or log off, the...

Importing an Existing vDisk in Provisioning Services Console Causes Error

When importing a vDisk using theProvisioning Services PVSServer Console, the error “Invalid disk file for . Cannot add disk” appears. The SoapServer.log displays the following text, if Info level logging is enabled: INFO Mapi.Command - Get UndefinedDisks: Disk is not valid, needs to be a base .vh...

How to Manually Create a Database for Provisioning Services

This article describes how to manually create a database for Provisioning Services when the database administrator prefers to create the database manually. Requirements The DbScript.exe file located in “C:\Program Files\Citrix\Provisioning Services”. SQL Database Server. SysAdmin privileges to ru...

Session Timeout are Not Applied on StoreFront Servers

Session timeout are not applied on the StoreFront servers. When a user tries to log on or launch an application the following error is displayed: Logon has expired. Restarting the Wallet services and upgrading to StoreFront 2.6 did not resolve the issue...

SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping

This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...

Recommended Installation Sequence for XenDesktop 4 Hotfixes

This article contains information about the recommended installation sequence for XenDesktop 4 Hotfixes. Note : The PDF file attached to this article shows the sequence in graphic form. Background XenDesktop 4.0 Desktop Delivery Controller DDC software has a number of components, such as Core...

How to Deploy Secure Mail Test Tool

This article details how to deploy Secure Mail Test Tool and also covers some of the frequently asked question about this tool...

When Failing Over to a SQL Mirrored Database, the Provisioning Server Shows as Offline and is Unable to Connect

When failing over to a SQL Mirrored Database, the Provisioning Server shows offline and is unable to connect...

How to Make the Provisioning Services Server Client Coexist with Third-party Network Drivers

This article describes how to run the Provisioning Server client on a target device along with third-party network applications that also occupy the network device driver stack. Background In the Windows Driver Model WDM, systems manage a device through a linked stack of layered device drivers. T...

Provisioning Services Database Unable to Configure

Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...

IPC Error While Validating Provisioning Services Store

Multiple Provisioning Services Servers in the farm come with an IPC error when trying to validate the store path except on the server you are running Provisioning Services Server console: When validating the store, following error appears in the console Log:...

Errors: "Failed to Snapshot", "VSS_E_VOLUME_NOT_SUPPORTED"

When attempting to build an image from a Windows7 or Server 2008 Virtual Machine VM with Imaging Wizard or P2PVS, the following error message is displayed: "Failed to Snapshot" Imaging Wizard/P2PVS log shows the following error message: "VSSEVOLUMENOTSUPPORTED" and terminates with an error messag...

Error: "Uninstalling StoreFront Failed With Exit code -1" While Uninstalling StoreFront

The following message appears whileuninstalling StoreFront: Uninstalling StoreFront failed with exit code -1...

Worldwide Support Services Delivery Guide - 2024

Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...

Storefront - Event ID 3005 - The request queue limit of the session is exceeded

When a user attempts to enumerate using the StoreWeb URL in a browser, not all icons are not enumerated. This can also occasionally result in enumeration failure and an error stating "Cannot complete your request" during enumeration. On the Storefront server, Windows Event Viewer Applications and...

SSH communication between Netscaler Console nodes and/or Netscaler/Netscaler-SDX instance(s) fails

After upgrading Netscaler Console aka. ADM from earlier versions to either13.1-53.17 or 53.22 refresh build or 14.1-25.53, certain tasks like re-creating HA deployment, Netscaler backup , or other tasks involving SSH connection may fail and manifest in error popup or log entries in...

Imported Citrix Policy lists Delivery Group names from source site in the policy filter

If Citrix Policies are exported from a site and imported to a different site, the export caries Delivery Groups from source site in Assign Policy filter. Command to export & import policy Export-BrokerDesktopPolicy | Out-File -FilePath C:\Temp\PolicyExport.txt Import-BrokerDesktopPolicy Get-Conte...

PVS 2402 | Console Setup: EdgeWebView2 not installing correctly

When launching the "Console Installer" it tries to install the prerequired software which includes Edge WebView2. In some cases when installing it from the iso, Edge WebView2 might not show up in "appwiz.cpl" or "Apps and Features". If you start the "Console Installer" again it is shown as "not...

Duplicate Icon visible for all published Applications

Duplicate icons appear for the same applications in Citrix Workspace...

Citrix cloud - Failed to create AD accounts for an MCS Catalog with PowerShell SDK.

You may be unable to create a computer AD account with PowerShell SDK using a service account. It will fail with error: Command: $adAccounts.FailedAccounts Impersonate user logon failed, Win32 Error Code: 1385 Error Reason: InvalidParamtersForADOperation...

NITRO API commands not working, request times out.

NITRO API endpoint is not working, the requests sent to the NSIP timeout without a response...

[NetScaler-Gateway] iOS CWA cannot connect to Store, 500 Internal Server Error 43549

You may encounter the issue when login with iOS workspace app, user cannot connect to StoreFront after login NetScaler gateway. In nstrace, you can observe the following symptom: 1. NetScaler responds iosc cookie to client: POST /nf/auth/webview/done HTTP/1.1...HTTP/1.1 200 OKSet-Cookie:...

Fail to install Probe Agent 2311

2311 Probe Agent can not be installed with the error in following screenshot...

Citrix Provisioning - Converting An Existing vDisk From BIOS To UEFI

Converting an existing BIOS vDisk into UEFI vDisk for future PVS Target Device support...

SSH Public Key - No supported authentication methods available (server sent public key)

Citrix ADC: SSH is not working...

Idle session timeout warning message does not display in ICA session

The below idle session timeout warning message is not displayedbefore the idle ICA session is disconnected. The idle session timeout warning shows up in RDP session on the same VDA. The Idle session timers are configured via RDSH policy. The issue is only seen in ICA session when HDX Adaptive...

[NetScaler] Multicast packets may cross members within LA channel on SDX with i40e NICs

On a Fortville NIC SDX platform with i40e driver. When LA channel is configured with 10G or 25G NICs and is assigned to a NetScaler VPX. The VPX may receive unexpected multicast packets that was sent by itself through another member of the LA channel. Such as VRRP control plane messages. The...

Will the "World Wide Web Publishing Service" be stopped during Storefront propagation

Will the "World Wide Web Publishing Service" be stopped while the StoreFront "Propagate Changes" is in progress?...

NSC: NetScaler (Citrix ADC) MPX5900/5900Z

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler CitrixADC MPX 5901/5901Z, MPX 5905/5905Z, MPX 5910/5910Z The tables below explain the NetScaler Citrix ADC life cycle management milestones and important information regarding dates and options during this period.The dates...

Is it possible to customize the Virtual Channel function on Citrix Virtual Apps and Desktops ?

The Citrix Virtual Channel software development kit SDK supports writing server-side applications and client-side drivers for more virtual channels using the ICA protocol...

Error "Enabling of SSLv3 is not supported on this platform" when enable SSLv3 in MPX 9110

Navigate to Traffic Management Load Balancing Virtual Servers , 2. Select and edit the SSL Virtual Server; 3. Click SSL Parameters , 4. Check SSLv3 option, 5. Error prompt: "Enabling of SSLv3 is not supported on this platform"...

PVS | Error Id: XDDS:A6D8C1E7 - Unable to add Target Device to Catalog

Attempting to add Target Devices will return the following error: "The virtual machine with Mac Address in the selected Device Collection could not be found in any available connection". In View Details the following information is present: Error Id: XDDS:A6D8C1E7 Exception: DesktopStudioErrorId ...

The status of VDA machine was "Stopped" instead of "Stopped (Deallocated)" on Azure Portal

The following behavior was confirmed for dedicated machines created using Azure on-demand provisioning. - If shutdown the target VM within the OS, the status will be "Stopped" on Azure Portal. If it is "stopped", it will be subject to Azure pay-as-you-go billing. - If the target VM is from the...

Citrix DaaS: Single sign-on (SSO) not working after enabling FAS

In the DaaS environment, Single sign-onSSO did not work after enabling FAS, and users were prompted to enter credentials. FAS was enabled with Azure AD as IDP in a single-domain environment. Event ID 105, 120 and 121 logged on the FASServer,indicated that the Certificate wasissued by the Windows...

StoreFront - Citrix Credential Wallet Service Error Event Id "9"

Multiple StoreFront servers are configured as a Server Group. The below Error Event ID 9 is logged in StoreFront servers. ----------------------- Source: Citrix Credential Wallet Service Event ID: 9 Description: An unexpected error occurred retrieving the credentials. -----------------------...

Drop Files WEM agent fails to install with the error "software installation prevented by policy"

WEM agent fails to install with the error "software installation prevented by policy"...

Citrix Server Idle Timer Policy does not take effect for Server VDA

Citrix Server Idle Timer Policy does not take effect for All Server VDA ConfigureServer Idle Timer Policy Interval on 2203CU1 DDC for all the Server VDA , but after reach time limit , there is no expected Idle windows pop up...

How to Configure HTML5 storefront ica to disable microphone and multi-monitor access prompts

+ Getting prompt while logging on to HTML 5 enabled storefront page, as their end users do not use multimonitor, camera, microphoneThe users are HTML5 Users: ++ ++ ++ Changed configuration.js file in storefront server under the location:C:\Program files\Citrix\Receiver storefront\HTML5 Client...

User not able to find sign in option inside Workspace app post signing out

After signing in once and signs out in Citrix Workspace App for Windows , no sign in option is available. The only options that can be seen in the settings are "refresh app" and "accounts"...

Creating Azure catalog resources failed Resource 'citrix-xd-XXXXXX' was disallowed by policy.

Unable to create new machine catalogs when selecting the option - "Create a resource group to provision machines" within the catalog creation wizard and we observe the error - "Creating Azure catalog resources failed Resource 'citrix-xd-XXXXXX' was disallowed by policy. Reasons: 'Resource group i...

User profile settings are not saved with WEM

User profile saved settings are not saved. UPM or WEM settings are missing in the registry key locations following = HKLM/Software/Policies/Citrix/UserProfileManager HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings...

'Use server time zone' setting not getting applied through Studio policy

PVS Target Device - Use server time zone policy is not getting applied on server 2019 VDA. Citrix Policy "Use local time of client" is Configured. Value set to use time zone of user session server time zone. Registry key: HKEYLOCALMACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services...

Driver Disk for Microsemi smartpqi 2.1.26_030 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.26030...

Unable to launch HTML5 sessions via gateway when using Secure Storefront IIS

Unable to launch a published desktop session using Citrix Workspace app for HTML5 when connection is via NetScaler. Desktop launches fine when not going through HTML5. When launching directly from Storefront, bypassing netscaler, HTML5 session launches without any issues. When launching HTML5...

Unable to copy and paste after WEM agent is reinstalled. Wfshell.exe application crash occurs

Issue noticed after re-installing WEM agent, users are facing issues with users being unable to copy and paste from Client to endpoint and vice versa. In theevent viewer on the VDA, event ID 1000 error for Wfshell.exe is displayed...

Cloud : Load balancing and Autoscale does not work properly in citrix cloud

Issues with Auto-scale and Load balancing on Cloud. Autoscale is configured to shut down half of the servers during the weekend. They have noticed there were once 138 sessions on Server until server crashed. Loadbalancing was not working as expected. Least loaded servers were not accepting sessio...

The right-click does not work on the start menu of Windows 11.

Right-click does not work on the start menu of Windows 11. This issue only occurs when VDA is installed. Uninstall VDA or VDA not installed environments do not cause this issue...

Mouse cursor randomly doesn't display on dual-monitor environments

Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...

Vulnerability CVE-2008-5161 (SSH Server CBC Mode Ciphers Enabled) on SDX

Regarding vulnerability CVE-2008-5161 SSH Server CBC Mode Ciphers Enabled, we need to follow the below article to mitigate this vulnerability. Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD citrix.com However, we are unable to perform the steps mentioned in the...