The status of VDA machine was "Stopped" instead of "Stopped (Deallocated)" on Azure Portal

The following behavior was confirmed for dedicated machines created using Azure on-demand provisioning. - If shutdown the target VM within the OS, the status will be "Stopped" on Azure Portal. If it is "stopped", it will be subject to Azure pay-as-you-go billing. - If the target VM is from the...

Logoff Windows 10 ICA session takes about 5 minutes

Logoff Windows 10 ICA session takes about 5 minutes, but console has no issue...

How to Backup and Restore WEM Configuration sets or Settings on Citrix Cloud

To explain how to backup and restore WEM Configuration Sets and Settings on Cloud...

Unable To Launch VDI "Unknown Client Error 1110"

Citrix Workspace App connects to VDI over a VPN, failing with the following error. Socket error 10057 Unknown client error 1110...

WEM Security Executable Rules are not working as expected

AppLocker policies configured through Citrix Workspace Environment Management WEM under Security - Executable Rules are not working as expected...

How to restrict the copy/paste operations on pictures between CWA client and VDA

This article describes how to restrict the copy/paste operations on pictures between CWA client and VDA, only keeping the text copy/paste enabled...

Driver Disk for Microsemi smartpqi 2.1.26_030 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.26030...

The taskbar is stop responding when launching a published desktop in Citrix Workspace app

In a double-hop configuration, when launching a published application using Citrix Workspace App on the 1st-hop published desktop, the taskbar might stop responding on the 1st-hop published desktop VDA...

How to move a file from one Netscaler to another via CLI using SCP.

Understand how to utilize the SCP command to move a file from one ADC to another via CLI...

Migrating Citrix MCS Catalogs To New Storage

Storage migration for MCS machines...

How to customize the toolbar of citrix workspace app for HTML5

How to customize the toolbar of Citrix workspace app for HTML5...

Export apps setting and import by using PowerShell

Export apps setting from one delivery group and import to a different delivery group by using PowerShell...

Cannot set StoreFront HTTP Port on DDC, if it was used for HTTPS before

Error when StoreFront HTTP port is set on DDC, if the same port was set for HTTPS previously. We start getting this event logged. Source: Citrix Broker Service ID: 2014 General: One of the XML ports is in use by another process. Unable to listen for XML requests on the Citrix Broker Service. To...

Read-only Domain Controller Support for CVAD

In a virtual desktop 2203 CU3 infrastructure with a DMZ which has its own Read-Only Domain Controller RODC and a secured Citrix Worker that is only allowed to contact the RODC server the configuration doesn't work...

PVS Target Device Stuck at "Applying Computer Settings"

Provisioning Services PVS target device fail to boot. The target device stuck at applying computer settings stage and then trigger restart...

Vulnerability CVE-2008-5161 (SSH Server CBC Mode Ciphers Enabled) on SDX

Regarding vulnerability CVE-2008-5161 SSH Server CBC Mode Ciphers Enabled, we need to follow the below article to mitigate this vulnerability. Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD citrix.com However, we are unable to perform the steps mentioned in the...

Error "Try again after some time or contact your help desk" after authentication passed

After inputting your username and password to "https://x.x.x.x/manageotp" page, you are encountering an error message that says, "Try again after some time or contact your help desk " "Rejecting with error code 4009 “， ”receiveldapusersearchevent:ldapfirstentryreturned null, user XXX not found “...

Unable to ping backend server from NetScaler with SNIP as source IP address

SNIP, NSIP and backend server are in the same subnet. Unable to ping backend from NetScaler with SNIP as source IP address, can ping backend with NSIP as source IP address...

PVS - No device license is currently available for this computer during Target device boot

License enters grace period when Target Device boots up. Error: No device license is currently available for this computer. A system shutdown will be initiated in 720 hours...

PVS Server Fails to Connect Farm: "An error occurred communicating with the server"

One PVS Server Fails to connect farm: "An error occurred communicating with the server" with event id 0, SoapService...

Keyboard layout sync failures due to Microsoft API limitation

Symptom 1: In a Windows Server VDA session the keyboard layout might not sync with the client keyboard layout when launching session with the "Sync only once - when the session launches" in the Citrix Workspace App Windows/Linux/Mac keyboard setting. Symptom 2: In a Windows 10/11, Windows Server...

Unable to add gateway URL to the Workspace app. Your account cannot be added using this server addre

Account Adding failure in Citrix Workspace via inputing Gateway FQDN with below error: "Unable to add gateway URL to the Workspace app. Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."...

“The Access Policy has externally been modified and cannot be changed by Studio” warning message

After setting access policy rule, “Access Policy” option in “Edit Delivery Group” dialog cannot display. ------------------------ Add-PSSnapin -Name Citrix. Set-BrokerAccessPolicyRule 'AG' -IncludedClientIPFilterEnabled $True Set-BrokerAccessPolicyRule 'AG' -IncludedClientIPs xxx.xxx.xxx.xxx...

Can you enable HDX 3D Pro on Server VDA?

Need to enable HDX 3D Pro on Server VDA. Policy setting for 'Optimise for 3D Graphics Workload' is enabled - VeryHighDef Policy Template applied. -https://docs.citrix.com/en-us/citrix-daas/policies/policies-templates.html HDX Graphic Status Indicator on Published Desktops States 'HDX 3D Pro:...

How to bypass EPA check on mobile device using nfactor Authentication

This article describe how to bypass EPA check on Mobile device using nFactor Authentication.Mobile devices will not run the EPA scan if you configure Pre-authentication for EPA scan. Mobile device can always hit policy and it will fail...

WEM Agent not connecting to Citrix Cloud after the upgrade

Few WEM agent are not registering to the Cloud WEM Server after the WEM agent upgrade. Debug logs would have the below entries: Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication context. Exception -...

How to Configure NetScaler Command Policy only for SSL certificate operation

command policy for SSL certificate operation on WebGUI...

How to delete duplicate HSTS header

Explain how to eliminate the duplicate HSTS header Duplicated header HSTS Why? it could come from a backend server, and also being applied from the ADC Vserver configuration, so we need to decide which header to keep. In this case, the client wants to delete the HSTS header coming from the server...

How to add custom text or a disclaimer to a login schema

How to add a custom text / Disclaimer to the XML file of a login schema...

Services and Virtual Servers show State: Unknown. / /var/crash filesystem full

State: Unknown. Services and Virtual Servers /shell $cat df-akin.out FilesystemSizeUsedAvail Capacity iused ifree %iusedMounted on /dev/md0429M415M5.6M99%13k44k23%/ devfs1.0k1.0k0B100%00100%/dev procfs4.0k4.0k0B100%10100%/proc /dev/ad0s1a1.6G160M1.3G11%286211k0%/flash...

How to export a VPX instance on an SDX to an XVA file

This article will describe how to export an XVA file of a VPX from an SDX. This file contains the entire contents of the VPX including an image of the VPX's file systems...

Pre-configure the Store-URL in the “Citrix Workspace App” for MAC

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Workspace error "Unable to connect to the server. Check your network connection and retry."

After adding Citrix Gateway URL on Workspace App and entering thecredentials, the users encounter the error "Unable to connect to the server. Check your network connection and retry."...

Keyboard and typing issue on shared screen of Microsoft Teams

When a host opens Teams on a Windows VDA and starts a meeting with an invitee from a Windows environment the invitee can use a physical Windows machine, a remote Windows by RDP, or a Windows VDA, after the host shares the screen with the invitee and gives control to the invitee, the host from the...

How to Configure GSLB Setup for Internal Users From GUI

This article contains information about how to configure a GSLB setup for internal users using the same host name. In some scenarios, the administrator requires that all external users coming through the Internet must go through the Citrix Gateway using a public or external IP Address, whereas al...

Setup syslog for Splunk

You can now integrate Citrix ADM with Splunk to view analytics for WAF, Bot, and behavior-based violations in your Splunk dashboard. Splunk add-on enables you to: Combine all other external data sources. Provide greater visibility of analytics in a centralized place. Citrix ADM collects Bot, WAF,...

Citrix Customer Experience Improvement Program (CEIP) for Citrix Workspace app

Provide instructions to disable the CEIP data collection for Workspace app...

Daas Studio An error occurred while contacting the Delivery Controller failed with unknown Error(0)

Access to DaaS Web Studio and Director is not possible with Azure AD login when Palo Alto is in use. Error "An error occurred while contacting the Delivery Controller. Accessinghttps://.xendesktop.net/citrix/orchestration/api/techpreview/me failed with 'unknown Error' 0. Accessing the URL...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 9

Package name: xms10.14.0.10942.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date:...

ERROR : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'.

On Broker machine event viewer : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'. --- Microsoft.Data.Sqlite.SqliteException: SQLite Error 14: 'unable to open database file'. à Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRCInt32 rc, sqlite3 db à...

Gateway logon page show blank page with 480 VPN LICENSE error

Unable to access Gateway logon page, browser will show blank page, in the developer tools or fiddler, you we see "480 VPN LICENSE error"...

How to configure domain drop-down as the first factor for AAA vserver without nFactor flow.

This article discribe how to configure domain drop-down as the first factor for nFactor auth without nFactor visualizer. The User experience after applied below configuraiton will be like 1. Fist authentication web page 2. 3. After authentication passed, there may prompt second authentication web...

Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB

Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB...

Error: "Invalid connection address" when adding XenServer host connection

The following error is seen when attempting to add a Citrix Hypervisor XenServer hosting connection: Error Id: XDDS:49D3D465 Exception: Citrix.Console.Models.Exceptions.ScriptException Invalid connection address. Check that the address is valid and that it references a host in the XenServer pool...

Unable to access ADC GUI while CLI is accessible.

ADC GUI is inaccessible. Ping and CLI is working. /Var folder was normal. Internal services are UP. GUI is enabled for NSIPif not use command : set ns ip -gui enabled...

Unable to connect to the server. Contact ... with the following error (no error text available)

1: Via Third party proxy, Workspace report error when launching ICA file "Unable to connect to the server. Contact your systemadministator with the following error no error text available". 2: By PassThird party proxy,Workspace launching ICA file is successful...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 9

Package name: xms10.13.0.10922.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10817.bin, xms10.13.0.10723.bin, xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: Ju...

"Unable to Launch Resource" error while switching to HTML5 client

With App protection enabled, if you switch to HTML5 client mid-way into the session/ beginning of the session all the protected and unprotected apps will be enumerated but when you click on launching the session, the below message will appear,which will lead to this document...

Citrix Workspace App for windows - Microphone not detected in MS Teams through HP laptop

When utilizing Microsoft Teams optimization through Citrix Workspace, Teams is unable to access the built-in microphone, despite other applications detecting it without issues...

How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...