Failed to Start Norskale Infrastructure Service by Using gMSA Account Due to Error 1069

After changing logon account to gMSA, the Norskale Infrastructure Service can't start due to error 1069 "The service did not start due to a logon failure"...

Store Creation Fails with "Set-DSNewClusterEnvironment" privilege related errors

The below error occured when the user is creating new stores on the Storefront server: Citrix.DeliveryServices.PowerShell.Command.RunnerInterfaces.Exceptions.PowerShellExecutionException: An error occurred running the command: 'Set-DSNewClusterEnvironment' Not possible to enable all the required...

Citrix Hypervisor Installation Fails: "This host does not appear to have any hard disks"

During CH8.2CU1 installation onSuperServer 210GP-DNR with local NVMe RAID1 configurated, local disks can not be found when selecting disk for vm data:...

How to restrict specific source ip address to access virtual ip address

How to restrict specific Client IP address to access Load Balancing Virtual Server...

Netscaler crash after upgrading to the version 13.1-45.63 with HTTP/2 enabled.

A NetScaler appliance might crash when an HTTP/2 enabled virtual server generates a response for an HTTP/2 request, instead of forwarding the request to the back-end service...

VMs Show Gray Screen When Booted Up With vGPU Attached

4 production VMs show Gray screen when booted up with vGPU attached, error message shows in Hypervisor status report: kern.log: May 14 20:33:16 citrix-srv-172 kernel: 1545.091820 nvrm-nvlog: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA May 14 20:33:16 citrix-srv-172 kernel:...

How to change SMS OTP passcode length

This article introduces how to change the length of SMS OTP password...

Low performance with Intel X710/XL710/X722

Creating a snapshot on Citrix Hypervisor 8.2 CU1 might be slower than XenServer 7.1 when using the following driver and firmware. Driver: i40e: IntelR 40-10 Gigabit Ethernet Connection Network Driver - version 2.9.21 Firmware: fw 8.71.63306 api 1.11 nvm 10.54.7...

How to Batch Upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock

This article is designed todescribe how to batch upgrade Citrix Receiver to Citrix Workspace App with Single Sign-on and Desktop Lock...

How to add machine to existing Machine Catalog and Delivery Group using PowerShell

This article is designed to describe how to add a machine to an existing Machine Catalog and Delivery Group using PowerShell...

How to Change Write Cache Disk Letter

In particular scenario, write cache disk letter need to be other letter rather than 'D'. This article descirbes how to implement this request...

Driver Disk for Cisco fnic 2.0.0.89-243.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- fnic| FC and NVME HBA Driver/| 2.0.0.89-243.0 Issues resolved in this driv...

Microsoft Security Update Validation Report May 2023

Microsoft’s May 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

How to Change the Software Open iSCSI IQN in XenServer

This article contains information about how to identify and change the software iSCSI initiator IQN. By default a random IQN is generated when you install XenServer formerly Citrix Hypervisor. The IQN is a requirement when running iSCSI to identify the XenServer host on the iSCSI network. It is...

How to set taskbar as auto-hide for all users in HTML5 Workspace App

HTML5 Workspace App taskbar configuration...

Open Citrix ICA file Failed with No Response

Suddenly, all the ICA files downloaded from web can't be opened. User double-clicked them, but the Windows system didn't respond by opening the CWA connection manager...

DNS Resolution fails due to Negative Caching

Steps to reproduce this issue: 1. Administrator added an authoritative name server A on Netscaler to resolveStoreFront LB's VIP. 2. Becasue name server A didn't have address record for Storefront LB fqdn, so DNS resolution failed. 3. Then administrator changed to another authoritative name...

Citrix ADC and Citrix Gateway Security Bulletin for CVE-2023-24487, CVE-2023-24488

Vulnerabilities have been discovered in Citrix ADC and Citrix Gateway listed below, that, if exploited, could result in the following security issues: Impacted Products, Versions and Components The following supported versions of Citrix ADC and Citrix Gateway are affected by this vulnerability:...

Client BSOD Code APC_INDEX_MISMATCH when Launch ICA Session

Client BSOD code APCINDEXMISMATCH when launch ICA session...

Workspace App Installation Slowness due to Download of Prerequisite Packages

It will take more than 10 mins to install the Workspace app for Windows. And finally, it can install successfully but the overall time is just too long...

Workspace app timeout when launching desktop VDI which is in powered off state

VDA is in powered Off state on the hypervisor. User clicks on the desktop icon and machine starts on hypervisor due to powerOnlaunch request and registers but the launch fails with the below error : Citrix Workspace : Could not start appThere was a problem contacting "XXX"...

How to Add Hypertext on Storefront Web Page

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How to Make One Host Go into Maintenance Mode without Affecting VMs Running on It

This article describe how to make one host go into maintenance mode without affecting VMs running on it...

Unable to filter Instance Syslog messages over 1 Month in ADM

Customer wanted to audit NetScaler historical instance syslog in ADM, however could only obtain data within 1 Month in GUI page. ADM instance syslog data pruning is configured with 90 days, there should have data age greater than 1 Month. P.S.data pruning configure...

The operation is blocked. Session Recording Administrator logging failed

The operation is blocked. Session Recording Administrator logging failed ,when change session recording policies and session recording properties Deselect all the require SSL for application pool of session recording website in iis, issue remains Set...

NetScaler firmware upgrade to 13.1-42.47 or later versions failing from GUI

NetScalers havingany builds of 12.1 or 13.0 version or earlier than 13.1-42.47 cannot perform an upgrade to the version 13.1-42.47 or later through GUI. Trying to perform an upgrade through GUI reports an error "file too large" or UI might hang...

Unable to provision VPX on the SDX 9100/16000 SDX 16000 hardware

Unable to provision VPX on the SDX 9100/16000 hardware. Receive error while provisioning:Booting a02co1vdivpx001 Error: Citrix ADC is not reachable after reboot Operation Failed : Error: Citrix ADC is not reachable after reboot...

Citrix HDXJsInjectr is incompatible with Internet Explorer's Enhanced Security Features

When users opened launched IE11 brower, an warning message may occur as below: Citrix HDXJsInjectr from Citrix Systems,inc is incompatible with Internet Explorer's Enhanced Security Features...

After NetScaler upgrade to 13.1-45.61 Bind commands to SSL service not saved

After NetScaler upgrade to firmware version 13.1-45.61, the bind certkey and ECC curve commands to service/service group/internal services are not saved...

ADM GUI is down and users only have access via SSH

Users are unable to get any access to ADM GUI on 13.1...

Removing Server HTTP header

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Migrating pooled licenses to new ADM server

In this document, you’ll discover how to migrate Citrix ADM Application Delivery Management on-premises to Citrix ADM service. Migrating to cloud resources modernizes your deployment, providing enhanced elasticity, scalability, and management. The guidance documented here is based on deployment i...

How to Retain the Custom Settings Made to NetScaler Appliance after the Restart

This article contains information about retaining the customer settings you have made to the NetScaler or Access Gateway Enterprise Edition appliance after the appliance is restarted. When you restart the NetScaler or Access Gateway Enterprise Edition appliance, the appliance automatically copies...

SVM can't communicate to NSIP with "Manage through internal network" option enabled

Upgrade from 12.1 to NS13.1 Build 33.49 on SDX Platform and enabled "Manage through internal network" SVM and NSIP did not communicate, Displayed as Down. Remove this option backs to normal...

NetScaler Virtual Server Becomes Inaccessible Because of IP Conflict Issue

NetScaler virtual server becomes inaccessible because of IP conflict issue...

ADC upgrade failed with error code 1

Getting error code 1 while upgrading ADC Upgrade through CLI if GUI fails during Citrix ADC upgrade from 13.0 to 13.1 got failed with below error. "there was a problem with your upload. Failed with error code:1, please try again"...

How to Diagnose IP Conflicts on the ADC

To check if any ADC IP address have IP conflict...

Office application installation when using a Citrix Workspace App version higher than 2107

When launching the first MS Office Pro Plus 2016 application in a session, a partial installation is ran...

All ADC using pooled license entered grace period

All Netscaler Instances using Pooled License via ADM agent entered grace period...

Gateway Logon Page showing Blank (Logon page white screen)

The logon page of newly added gateway virtual server shows blank, while all the previous configured gateway virtual servers working fine...

Webcam Preview Test Application

Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Simple Windows UI application to test and troubleshoot Webcam redirection on Terminal Server and Workstation VDAs, as well as to check...

Cannot add ADC URL to workspace with cannot connect to Server Error

Cannot add ADC URL to workspace with cannot connect to Server Error ADC use as gateway, with external environment Can access via Web browser and launch resource...

Citrix Provisioning Services - Unable To Delete Server From Farm

While trying to delete a PVS server from the farm you are greeted by an unexpected error: Error Constraint Failed A database constraint caused an Add or Update to be stopped. --Details-- The DELETE statement conflicted with the REFERENCE constraint "FKCeipDataServer". The conflict occurred in...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 2

Package name: xms10.15.0.10220.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10125.bin Date: April 2023 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to...

Fail to delete vdisk from console "vDisk Properties Were lost"

The files of vdisk, pvp and lok has been removed from store. then delete vdisk from pvs console failed with error "vDisk Properties Were lost"...

Citrix Provisioning Services - PVS Server 2303 Fails To Register With Citrix Cloud

While running the configuration wizard to register your PVS Server against Citrix Cloud you are greeted by an unexpected console error. "Error Registering Server, Sequence contains no matching element" as shown below: The PVS configwizard.log file will show you this exception:...

ADC Upgrade best practice

ADC Upgrade Best practices...

Secure Hub for Android stops responding after upgrading to Android 13

End users after upgrading to Android 13 with Citrix Secure Hub installed and configured, may experience the following behavior: Secure Hub goes into an infinite spinning loop Citrix PIN gets prompted indefinitely...

PVS boot time message "Attempting to set IP address on Boot NIC.......complete after 51s."

Target devices show a boot time message "Attempting to set IP address on Boot NIC.......complete after 51s." This message was not observed in earlier versions of PVS target device software like PVS 1912...

"Unexpected error. Contact Citrix Support" when adding SCVMM hosting connection

"Unexpected Error. Contact Citrix Support" while trying to select a cluster when adding a SCVMM hosting connection:...