How to collect data for ADC Gateway VPN issues

To provide a comprehensive guide on how to properly collect data for issues with ADC when these issues are related to Full VPN...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

...

Configure "-denySSLReneg" Parameter to Disable Client Side and Server Side SSL Renegotiation on ADC

This article describes the configuration and use of -denySSLReneg parameter that is recently added to Citrix ADC appliance firmware and Citrix Gateway application software...

Error: "Cannot complete your request" when login to the Storefront with SAML.

While login to the Storefront with SAML authentication getting "Cannot complete your request" Storefront error : Event ID 6 CitrixAGBasic single sign-on failed because the supplied domain: domain.com is invalid. This has two main causes, either; The single sign-on domain specified in the session...

Microphone device at Linux endpoint is not redirected to HDX Session

When using Linux endpoint to connect HDX session, user might find that client-side microphone device is not redirected to HDX Session and media applications running in the HDX Session also cannot detect any microphone device, e.g. in Windows Control Panel Sound "Recording" tab, there is no any...

How to perform OS upgrade on a Citrix Provisioning Server

Sequence to follow for OS upgrade on a PVS server...

While Installing Receiver, Users May Encounter an Error: "Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version"

Under certain conditions the installation of a new version of Citrix Receiver may fail and the following error maybe displayed by the Instaler: “Setup cannot continue because this version of Receiver is incompatible with a previously-installed version”...

Citrix Workspace App for Mac OSX UDP Audio redirection causing high CPU spikes for Citrix Viewer

Frequently CPU spikes while utilizing Citrix Workapce App for MAC OSX 2005 and audio over UDP...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Citrix workspace app | Uninstallation of CWA breaks ICA session

If we have VDAs with this order of installation CWA installed first and then the VDA. Now when wetryto uninstall or upgrade the CWA, some display drivers from thevda get removed, as a result the ICA session breaks and the only way to get it working again is to - reinstall the VDA reboot,...

Server VDA with vGPU hangs when the default hybrid mode graphics (GDI + Direct3D)

On a VDA running on Windows Server 2016, the OS could get into a hung statein a scenario when itis used asa double-hop to other resources and a vGPU is available. This will be observed when wfica32.exe attempts to useGDI +Direct3Drendering called Hybrid mode. The issue was identified as part of O...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

App Layering Recipe: How to deploy Microsoft SCCM in a layer

...

On mobile device on-screen keyboard does not appear in ICA/HDX session automatically

On mobile device on-screen keyboard does not appear when user tap a field to edit in the application of desktop session. User need to manually select keyboard from desktop viewer...

WEM Agent refresh causes Desktop and Taskbar icons to flicker after Registry Value Actions are processed

Each time the WEM Agent refreshes the icons on the taskbar and desktop flicker...

The Supplemental Grace Period is active and all installed licenses are currently in use

This alertisseen on the Director andCitrix Studio. The Supplemental Grace Period is active and all installed licenses are currently in use License server status on Director shows "not connected"...

Printers created from WEM are not being mapped to user sessions

Printers created from WEM are not being mapped to user sessions. VUEMRSAV shows the printers under Actions Applied. WEM session log shows the following error regarding to the printers affected: DynamicTokensController.ReplaceDynamicTokens : Replacing HashTags - no match found for :...

User Profile Management and Microsoft Store Apps (UWP Apps)

When a user installs an app from the Microsoft Store UWP app onto a Windows 10 VDA with Citrix Profile Management, after a logoff and logon, the application does not persist and must be reinstalled...

Upgrading your Citrix Hypervisor Windows I/O drivers to the latest major version (9.x)

You can update your Windows VMs to the latest major version of the Windows I/O drivers quickly and easily by using Windows Updates, Management Agent updates, or by installing from the latest managementagentXX.msifile available at CTX235403. These latest version of the drivers, whose version numbe...

Issue: Unable to create a new vDisk

Error: BSOD error "SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys" Error appears while booting the target device from network during imaging process. Issue on Windows 10 1709 vDisks...

Basic Citrix Licensing Information

How does Citrix licensing work? Citrix product goes through a three-step process to check out licenses; information on Licensing overview, visit Citrix Documentation athttps://docs.citrix.com/en-us/licensing/current-release.html Available License types? Visit Citrix Documentation...

SCOM - EOL and Alternatives

Citrix Systems, Inc. announces End of Maintenance EOM and End of Life EOL milestones for the following Citrix SCOM Management Packs. The milestones are provided in accordance with the guidelines established by the Citrix Product Lifecycle Support Policy . Citrix SCOM Management Pack| Notice of...

How to install Citrix Workspace app on Android phones and tablets

This article is intended for Citrix administrators and technical teams only. This article describes how to install Citrix Workspace app formerly Citrix Receiver on Android phones and tablets. Background : With Citrix Workspace app for the Android phones and tablets, you can access any Citrix...

How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows

This article is intended for Citrix administrators and technical teams only. NOTE: Receiver for Windows version 4.4 or later does not require these manual steps. Receiver for Windows 4.4 and later no longer requires separate Clean-Up Utility before installing or upgrading over a previously...

License Acquisition Error 500 or (-13) or (-8)

After a licensing failure, and subsequent recovery of the license server, individual member servers might experience issues when users attempt to log on, and the following error message appears:“-License Acquisition Error 500” Note: This is observed on XenApp 6.5 versions and below...

Subscribed desktop session fails to launch on CWA 1910 for Mac and macOS Catalina

Denying automation permission after launching subscribed desktop might cause Citrix Workspace App 1910 for Mac to become unresponsive using the macOS Catalina operating system. Affected users will see the spinner to launch a desktop but it will never complete and launch the session. Note:This iss...

How to change subnet mask of NSIP on NetScaler

How to change the subnet mask of NetScaler management IP address when not using Clustering...

How to Migrate PVS server from one datastore to another datastore

Migrate PVS server from one datastore to another datastore...

Troubleshooting HDX Optimization for Microsoft Teams

This is a Live article - updated frequently with the latest info and known issues ------------------------------------------------------------------------------------------------------------------------------------------------- Recommended Teams version :latest version. Update history for...

Citrix PDF Printer Not Auto Creating With Workspace app for Chrome OS

Customer having an issue with Workspace on the Chromebooks. The "Citrix PDF Printer" is not auto creating when logging into a Windows 10 desktop session. The "Auto-Create PDF Universal Printer" policy is set to enabled, but it's not creating the printer when logging into a session. Logging in fro...

How to configure NetScaler Gateway in an IPv6 environment.

Customer needs to migrate the NetScaler gateway environment to an IPv6 based networking environment...

Failed to launch session "session_name". Error code: 2523 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error code is returned by the Citrix Gateway to CWA appwhen application/desktop launch...

Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch

The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...

Workspace App Android "restoring data connection" message when EDT is enabled

On the GUI we see a "restoring data connection" message but the connection is not restored. This happens when EDT is enabled viaHDXoverUDP=preferred Studio Policy and NetScaler DTLS enabled setting if connecting from outside the network. On the logs we might see similar messages as the following:...

XenServer 7.1 WLB consultation has failed

WLB Consultation has failed messages seen on XenCenter...

Red X appears under Synchronization State for WEM Agents

After recent upgrade of WEM Service, agents have started showing a red X under Synchronization state...

Configuring Source NAT for Direct Internet Breakout on Branch SDWAN

After setting up Direct Internet Breakout DIA on a Branch Site, it can be seen that packets forwarded to the internet will retain the private IP address as the Source IP. This will result in packets not returning form public IP destinations. To resolve this, you can configure Source NAT on the...

nVidia control panel fails to launch in platform layer or published image

When configuring a platform layer for a vGPU, the nVidia control panel may fail to launch. The driver may be working or it may fail with code 31 or code 43, but thenVidia control panel itself will not open. You may see an event in the Windows Application event log about nvcplui.exe crashing. The...

Bidirectional Content Redirection does not work properly with Lingering Session

Repro Steps: 1. Start Internet Explorer on your client machine 2. Type an URL that match with "Allowed URLs to be redirected to VDA" to the address field 3. The local browser is closed automatically when hitting the enter key 4. The published application is started and the redirected URL is opene...

TrolleyExpress.exe crashed when Workspace app (Receiver) was installed.

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. TrolleyExpress.exe crashed whenWorkspace app Receiver was installed...

How to reset Secure Hub PIN?

This article explains how an user can reset the Secure Hub PIN if forgotten...

How to Remove a DVD Drive from a XenServer Virtual Machine

This article describes how to remove a DVD drive from a XenServer virtual machine...

PVS vDisk not showing shows no server in size on Second PVS server in the site.

PVS vDisk not showing shows no server in size on Second PVS server in the site. 1. Two PVS servers in site. 2. Both have local storage for the vDisk's 3. Copy the vDisk file from one server to another. 4. Target server shows as No Server under size for the copied vDisk. 5. When checking the...

Attempting to setup UPN authentication instead of SAM. When we hit the Store Front, we get "cannot complete your request".

Attempting to setup UPN authentication instead of SAM. When we hit the StoreFront, we get "cannot complete your request". From inside the network, when accessing the storefront portal directly, able to log in with UPN. Issue appears to be the way the NetScaler is handing the authentication token ...

Excessive Retries Occur when a Provisioning Server Target Device is Deployed on a XenServer Platform

When the Citrix Provisioning Server target device is deployed on a XenServer platform, the device may experience some of the following symptoms: Excessive retries while performing a physical to virtual target build Slow ICA performance when using XenDesktop Freezing or locking with XenDesktop whi...

Receiver for iOS(Workspace 18.8.0) : iOS user unable to launch app

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. After receiver upgrade to Workspace, some iOS users unable to launch Citrix application from their...

Citrix Director error "403 Forbidden : access is denied"

When you try to access Director URL in the browser, there is an error displayed: Server Error - 403 - Forbidden: Access Denied...

Citrix Workspace app for Mac unable to see USB device

A USB Joystick has been tested successfully from a windows client. USB device pass through is configured on a Citrix policy via Studio, but USB device options on mac receiver client show "Policy Restricted" in the "Virtual Channel" column. Customer tried updating the local policy by editing the...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...