5316 matches found
Error: "SR BACKEND FAILURE 181" in XenServer
After installation or upgrade to XenServer 6.0, user experiences issues with any storage related operations. The following error message appears: “SRBACKENDFAILURE181 Error In metadata Volume Operation For SR.” The following entries appears in the log /var/log/SMlog file: Error code:...
USB Support in XenApp/XenDesktop Server Products
This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...
Targets Booting Very Slowly - Windows Splash Seen for over 10 Minutes
New deployment targets taking over 10 minutes to boot. Background Target device gets to the Windows splash and then it takes over 15 minutes to load Windows. After Windows loads, there is no performance problem...
How to Improve the Log on Performance in StoreFront
This article details configuration changes that might improve the log on and application enumeration performance in StoreFront...
Virtual Desktop Agent Registration with Controllers in XenDesktop
Virtual Desktop Agent Registration with Controllers in XenDesktop. Event ID: 1022 Event ID: 1001 For successful installation, re-install Virtual Desktop 5.5. After the installation is successful, the following message is displayed: “Unable to initialize new components. The machine will register a...
Session Timeout are Not Applied on StoreFront Servers
Session timeout are not applied on the StoreFront servers. When a user tries to log on or launch an application the following error is displayed: Logon has expired. Restarting the Wallet services and upgrading to StoreFront 2.6 did not resolve the issue...
Setting vDisk Boot Menu as a Default Option
This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...
How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics
This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...
Error: "Error 1069: The service did not start due to a logon failure" on Provisioning Services
The Provisioning Services PVS service fails to start with the following error: "Windows could not start the Citrix PVS Stream Service server on ServerName. Error 1069: The service did not start due to a logon failure"...
How to Change XML Service Port When Not Using Default Port
This article describes how to change the XML service port if you are not using the default port in XenDesktop 7.x. and CVAD...
How to use PING to check for proper MTU level for fragmentation for storage networks
There are many times in XenServer environments where the customer will have implemented MTU of 9000 to be able to enjoy the benefits of Jumbo Frames. While this is 100% supported, it is not 100% recommended. For the best customer experience we need to be able to suggest, test, and implement the...
XenApp Error: Citrix Servers Reported That They are Too Busy to Provide Access to the Selected Resource
On attempting to launch any published application from a XenApp 6.0 server, the server reports that it is too busy to provide access to the selected resource. The application event log contains the following entry: The Citrix servers reported that they are too busy to provide access to the select...
IPC Error While Validating Provisioning Services Store
Multiple Provisioning Services Servers in the farm come with an IPC error when trying to validate the store path except on the server you are running Provisioning Services Server console: When validating the store, following error appears in the console Log:...
How to Capture a Memory Dump from a Provisioned Target in a Hyper-V Environment
This article describes how to generate a memory dump file from a provisioned target in a Hyper-V environment.This process requires no modification to the virtual machine. Requirements Download and install the Debugging Tools for Windows package from Microsoft's web site: Debugging Tools for Windo...
Provisioning Services Database Unable to Configure
Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...
Storefront: Citrix Storeweb URL should have custom error page
Redirect StoreFront users to a custom error page, if a page is inaccessible for some reason. Example : If a user tries to access "StoreURL/ Script", it will trigger an unhandled exception and User will get a generic page which suggests steps to add a custom error page. This may be considered a ri...
Worldwide Support Services Delivery Guide - 2024
Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...
Teams 2.1 Start Menu shortcut not working
Teams 2.x Start menu shortcut does not work. It is visible but the icon is missing and clicking it does not launch Teams...
End of Sale and Renewal for XenServer Standard and Premium Editions
Cloud Software Group has decided to end of sale EOS, and end of renewal EOR XenServer Standard and Premium Edition stand-alone offerings on June 3rd, 2024. This change is designed to simplify our product line and deliver superior value and user experience to our customers. From June 3rd onwards,...
SSH communication between Netscaler Console nodes and/or Netscaler/Netscaler-SDX instance(s) fails
After upgrading Netscaler Console aka. ADM from earlier versions to either13.1-53.17 or 53.22 refresh build or 14.1-25.53, certain tasks like re-creating HA deployment, Netscaler backup , or other tasks involving SSH connection may fail and manifest in error popup or log entries in...
Enhanced SSO Feature does not work. Applications fail to launch on Windows 11 devices.
After setting up Enhanced SSO according to https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/domain-passthrough-for-single-sign-on , it doesn't work. When trying to launch an application, nothing happens. When using traditional SSO using the old SSONVR.exe mechanism, there is no issu...
Identify sessions connected via Native Workspace App versus Receiver for Web (Browser)
Identify the sessions which are connected via Native Workspace App versus Receiver for Web Browser...
Citrix Workspace App for HTML5 - Chromium Update Impact on Multi Monitor Functionality
When you click Multimonitor from the session toolbar, the session might not extend automatically. The issue occurs when you use Citrix Workspace app for HTML5 version that is earlier than 2404, and the Google Chromium browser version is equal to or greater than v125.0.0...
Citrix EndPoint Management - Reconfigure your Firebase Cloud Messaging (FCM) in CEM console
As permigration guidance, Google is going to deprecate the FCM legacy APIs for HTTP, which is currently used in our Citrix Endpoint Management CEM FCM implementation. The migration deadline is on June 21, 2024. Customers need to migrate the FCM from legacy FCM API to HTTP v1 API. With the release...
Provisioned VDAs do not support Azure Hibernation after enabling it on existing MCS Catalog
An existing MCS Catalog with no hibernation support is being updated to support hibernation. Azure hibernation has been enabled on the base image, the image template, and the MCS Catalog. However, after performing an Image Update on the Catalog, the provisioned VDAs still do not support hibernati...
Session launch fails with gray screen when fast startup is enabled
If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen...
How to keep your visual effects settings in HDX/ICA session
In HDX/ICA session some visual effects are disabled. This article describes how to keep your visual effects settings in HDX/ICA session...
Error "The system is currently unavailable" while logging into Citrix Director with smart card
You get the Error "The system is currently unavailable. Please try again later or contact your administrator." while logging into Citrix Director with smart card. The issue is not seen when logging in via username and password. Dmc Service error Citrix.Dmc.Common.ConfigurationException: No sites...
Issues identified on devices running Android 14 that impact restrictions set by SecureHub.
On Android 14, some admin-set UserManager restrictions may be permanently applied on reboot, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix A 2. On the upgrade from Android 13 to Android 14, some admin-set UserManager restrictions may be...
Error "Enabling of SSLv3 is not supported on this platform" when enable SSLv3 in MPX 9110
Navigate to Traffic Management Load Balancing Virtual Servers , 2. Select and edit the SSL Virtual Server; 3. Click SSL Parameters , 4. Check SSLv3 option, 5. Error prompt: "Enabling of SSLv3 is not supported on this platform"...
StoreFront - Citrix Credential Wallet Service Error Event Id "9"
Multiple StoreFront servers are configured as a Server Group. The below Error Event ID 9 is logged in StoreFront servers. ----------------------- Source: Citrix Credential Wallet Service Event ID: 9 Description: An unexpected error occurred retrieving the credentials. -----------------------...
Drop Files WEM agent fails to install with the error "software installation prevented by policy"
WEM agent fails to install with the error "software installation prevented by policy"...
Unable to paste cell[s] with format in Excel by pressing Ctrl+V on a HDX session using CWA for HTML5
Unable to paste cells with format in Excel by pressing Ctrl+V on a HDX session using Citrix Workspace app for HTML5. When you copy a cell and paste it to multiple cells, "The data you're pasting isn't the same size as your selection. Do you want to paste anyway?" message is shown and then if you...
Creating Azure catalog resources failed Resource 'citrix-xd-XXXXXX' was disallowed by policy.
Unable to create new machine catalogs when selecting the option - "Create a resource group to provision machines" within the catalog creation wizard and we observe the error - "Creating Azure catalog resources failed Resource 'citrix-xd-XXXXXX' was disallowed by policy. Reasons: 'Resource group i...
User profile settings are not saved with WEM
User profile saved settings are not saved. UPM or WEM settings are missing in the registry key locations following = HKLM/Software/Policies/Citrix/UserProfileManager HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings...
How to migrate to new vcenter host connection
Change Citrix to the new vCenter server...
Driver Disk for Microsemi smartpqi 2.1.26_030 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.26030...
Unable to launch HTML5 sessions via gateway when using Secure Storefront IIS
Unable to launch a published desktop session using Citrix Workspace app for HTML5 when connection is via NetScaler. Desktop launches fine when not going through HTML5. When launching directly from Storefront, bypassing netscaler, HTML5 session launches without any issues. When launching HTML5...
DaaS Monitor shows IP address of ISP under 'Launched via (IP)'
DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...
"You must enter valid credentials" error happen when logon Director Web for some users
Some domain admin users fail to logon Director Web page. "You must enter valid credentials" error happen when logon Director Web for some admin users. Username and Password are correct since they can logon via Director server vm console. Event ID 7 Warning show on Director Server Application even...
Mouse cursor randomly doesn't display on dual-monitor environments
Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...
Vulnerability CVE-2008-5161 (SSH Server CBC Mode Ciphers Enabled) on SDX
Regarding vulnerability CVE-2008-5161 SSH Server CBC Mode Ciphers Enabled, we need to follow the below article to mitigate this vulnerability. Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD citrix.com However, we are unable to perform the steps mentioned in the...
App Layering | The digital signature on wfica32.exe is invalid
When opening a Citrix application from the store, the .ica is downloaded to the computer. When that .ica file is opened, an error message appears: "The digital signature on wfica32.exe is invalid."...
Length limitation of "Associated User" username
Citrix DaaS Manage - Monitor - Trends - Sessions - Associated User only displays part of username...
Update Citrix Secure Access and SSO apps to 23.09.1 before upgrading OS on Mac and iOS devices
In general we have seen two issues with the beta releases from Apple for Sonoma and iOS 17. So if the versions prior to 23.09.1 of the Citrix Secure Access and SSO apps are used with MacOS Sonoma and iOS/iPadOS 17, then the following issues would be seen: Apps will not be able to generate the log...
Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server
If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...
How to block specific URL request with rewrite policy in NetScaler
This article describes how to configure rewrite policy to drop specific URL request to NetScaler Load Balancing Virtual Server traffic...
Add and remove accounts buttons disappeared on Citrix Workspace app for Windows
Add and Remove Accounts buttons disappeared on Citrix Workspace app for Windows...
PVS - No device license is currently available for this computer during Target device boot
License enters grace period when Target Device boots up. Error: No device license is currently available for this computer. A system shutdown will be initiated in 720 hours...