5316 matches found
"You must enter valid credentials" error happen when logon Director Web for some users
Some domain admin users fail to logon Director Web page. "You must enter valid credentials" error happen when logon Director Web for some admin users. Username and Password are correct since they can logon via Director server vm console. Event ID 7 Warning show on Director Server Application even...
Mouse cursor randomly doesn't display on dual-monitor environments
Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...
Vulnerability CVE-2008-5161 (SSH Server CBC Mode Ciphers Enabled) on SDX
Regarding vulnerability CVE-2008-5161 SSH Server CBC Mode Ciphers Enabled, we need to follow the below article to mitigate this vulnerability. Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD citrix.com However, we are unable to perform the steps mentioned in the...
Update Citrix Secure Access and SSO apps to 23.09.1 before upgrading OS on Mac and iOS devices
In general we have seen two issues with the beta releases from Apple for Sonoma and iOS 17. So if the versions prior to 23.09.1 of the Citrix Secure Access and SSO apps are used with MacOS Sonoma and iOS/iPadOS 17, then the following issues would be seen: Apps will not be able to generate the log...
Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server
If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...
Add and remove accounts buttons disappeared on Citrix Workspace app for Windows
Add and Remove Accounts buttons disappeared on Citrix Workspace app for Windows...
PVS - No device license is currently available for this computer during Target device boot
License enters grace period when Target Device boots up. Error: No device license is currently available for this computer. A system shutdown will be initiated in 720 hours...
How to disable Receiver for HTML5 in Cloud?
How to disable Receiver for HTML5 in Cloud?...
Configuration of ICA storage policy for Citrix Workspace app for Windows
By default, the ICA files are stored on the local disk for Citrix Workspace app for Windows with the version prior to 2106. Citrix Workspace app for Windows with version 2106 or later change the storage policy of ICA files, which will be stored on memory by default. The default behavior can be...
Keyboard layout sync failures due to Microsoft API limitation
Symptom 1: In a Windows Server VDA session the keyboard layout might not sync with the client keyboard layout when launching session with the "Sync only once - when the session launches" in the Citrix Workspace App Windows/Linux/Mac keyboard setting. Symptom 2: In a Windows 10/11, Windows Server...
How to access http://director/Citrix/Monitor/OData/v3 in HTTPS
Accessinghttp://director/Citrix/Monitor/OData/v3 in HTTPS...
How to check the port connectivity between NetScaler and VDA server
This article describes how to check port connectivity between NetScaler SNIP and VDA over TCP 2598 or 1494 by LB service...
Prompt for username and password when accessing the published App or Desktop
Prompt for username and password when accessing the published App or Desktop on VDA...
Mouse cursor disappears in the double dop scenario
The mouse cursor disappears in certain double-hop scenarios or when using the VirtualBox client. There appears to be a bug in the VirtualBox client rendering of 32-bit color cursors, which causes the mouse cursor to disappear. Double-hop scenarios where CWA for Linux versions prior to 2309 and CW...
Fail to add ADC URL into Citrix Workspace APP with "Http Error"
Fail to add ADC URL into Citrix Workspace APP with "Http Error" Error message "Your account cannot be added using this Server Address. Make Sure you Entered it correctly" Both Citrix Workspace APP for Windows and for Linux have the same issue Only cannot add ADC URL, if directly add Storefront UR...
Test the communication between DDC and SQL with an .udl file
If you would like to test if the communication between DDC and SQL is working fine, outside Citrix, you can create an .udl file on desktop and try to access the SQL server using the required username and password. If the communication completes successfully, you can continue troubleshooting from...
How to Configure NetScaler Command Policy only for SSL certificate operation
command policy for SSL certificate operation on WebGUI...
How to migrate ns.conf from one appliance to another using Batch Configuration
Demystifying how to migrate the configuration of an existing NetScaler appliance to another NetScaler appliance...
Some GPO's fail to apply when elastic layering is enabled
With Elastic Layering Apps Only enabled, gpupdate /force may report an error while applying some group policies...
Published apps and desktop shows error "The user name and password is incorrect"
The user name or password is incorrect at System.Security.Principal.WindowsIdentity.KerbS4ULogonString upn, SafeAccessTokenHandle& safeTokenHandle at System.Security.Principal.WindowsIdentity..ctorString sUserPrincipalName, String type at System.Security.Principal.WindowsIdentity..ctorString...
ICA latency in Director frequently displays high (not 64000ms) when accessed via NetScaler Gateway
When user accessed Virtual Desktop via NetScaler, admin may find the "ICA latency" in Director frequently displays unreasonable high valuenot 64000ms, while "ICA RTT" value is in normal range. It's telling ICA RTT ICA latency. In fact, users have no high latency or bad interaction experience whil...
Monitor Stays Black After Terminating a Remote session on Remote PC.
Black screen on Remote PC after disconnecting. Session appears to be hung or unresponsive...
Pre-configure the Store-URL in the “Citrix Workspace App” for MAC
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How to configure NetScaler to reset interfaces when HA manually failover
When the HA failover is performed manually, the old primary node can reset all interfaces...
Smart Card logon fails with error "You cannot log on using a smart card"
Cannot logon to Storefront web site using smart card. Error received: "You cannot log on using a smart card". Test.aspx page fails indicating this is a MS issue mapping client certificates to IIS...
[NS 13.1]iOS/Android Workspace adding account failure via NetScaler Gateway
After NetScaler upgrade from 13.0 to 13.1, end-user may find Mobile Workspace Application will prompt error when adding account via NetScaler Gateway: On Android Workspace: it shows "An error has occurred while connecting. Check your server address and data connection.Error Code 548." On iOS...
Prompt error "Cannot start desktop" when launching desktop through SSLVPN
End-users fist build SSLVPN connection to Citrix Gateway: Access Storefront directly tolaunch their desktops. Below error prompt:"Cannot start desktop ". ICA file cannot be downloaded...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 11
Package name: xms10.14.0.11121.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin,...
Keyboard and typing issue on shared screen of Microsoft Teams
When a host opens Teams on a Windows VDA and starts a meeting with an invitee from a Windows environment the invitee can use a physical Windows machine, a remote Windows by RDP, or a Windows VDA, after the host shares the screen with the invitee and gives control to the invitee, the host from the...
NetScaler/Gateway VPX GUI shows FREEMIUM.
NetScaler VPX GUI shows as freemium with limited Express features. As shown in below image...
Driver Disk for Cisco fnic 2.0.0.89-243.0 - For Citrix Hypervisor 8.2 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- fnic| FC and NVME HBA Driver/| 2.0.0.89-243.0 Issues resolved in this driv...
NetScaler firmware upgrade to 13.1-42.47 or later versions failing from GUI
NetScalers havingany builds of 12.1 or 13.0 version or earlier than 13.1-42.47 cannot perform an upgrade to the version 13.1-42.47 or later through GUI. Trying to perform an upgrade through GUI reports an error "file too large" or UI might hang...
Driver Disk for Cisco enic 4.4.0.1-930.6 - For Citrix Hypervisor 8.2 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.4.0.1-930.6 Issues resolved in this driver disk...
Citrix Policies are not applied and VDAs become unregistered if a policy is updated in Studio.
Citrix polices no longer apply to the VDA . These are policies created in Citrix Studio . Issue not seen with policies created with MS GPOs. In addition If a policy is updated in Studio then VDAs become immediately unregistered and users are unable to logon. In Director“configuration Set Failure“...
TCP & ICMP session are not resumed after Auto reconnect
TCP & ICMP session are not resumed after Auto reconnect TCP Expectation by Customer When the Citrix Gateway client is disconnected and reconnect itself automatically, we expected the TCP communications to be resumed through the retransmission capacity of TCP...
StoreFront - Unable to import configuration
Unable to import StoreFront configuration from existing environment into a newly installed Storefront server with no stores created...
[CGS] Citrix Cloud Workspace launching Desktop via CSG is stuck at "connecting" and failed
Citrix Cloud Workspace launching Desktop/App via CSG Citrix Gateway Service is stuck at "connecting" and failed. In the Netscaler Gateway Service logs, seen in ns.log: Event "Application launch failed. Connect command sent to Controller."...
Device enrollment fails with nFactor authentication enabled on latest Netscaler versions
XenMobile device Enrollment fails while authentication with Gateway with nFactor enabled on latest version of NetScaler...
How to configure ARM templates using the new Azure App Layering Azure connector
How to configure ARM templates using the new Azure App Layering Azure connector...
Citrix Secure Private Access (SPA ) Connector Appliance not wokring with proxy configuration
Connector Appliance does not work with proxy configuration As soon as proxy config is added, connectivity check fails for all the URLs...
How to disable 'Remember my password' option in Citrix Workspace App?
How to disable 'Remember my password' option in Citrix Workspace App?...
Failed to add admin accounts to the citrixstorefrontadministrator local group
In the installation log, there are the error： 2022/11/8 16:04:535084Information CreateAccountGroup:GroupName=CitrixStoreFrontAdministrators GroupDesc=允许使用Citrix Replication Service的用户、组和计算机。 2022/11/8 16:04:535084Error AccountHelper::CreateAccountGroup Exception caught creating account group:...
PVS - Unable to add new machines to existing Catalog
Unable to add new target devices to existing catalog using Virtual Desktop setup wizard/Streamed Wizard...
HTML5 app launch doesn't work via Netscaler after upgrading the CVAD setup
Upgrade Xendesktop from 7.15 Cu8 to 1912 CU5 or above Could connect externally through ADC Netscaler using HTML5 when on 7.15 but not with the latest codes Connecting to the machines using HTML5 via direct storefront works fine App launch via workspace app works fine though ADC as well Only while...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 8
Package name: xms10.14.0.10813.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: September 2022 Languages...
How to configure domain drop-down as the first factor for AAA vserver without nFactor flow.
This article discribe how to configure domain drop-down as the first factor for nFactor auth without nFactor visualizer. The User experience after applied below configuraiton will be like 1. Fist authentication web page 2. 3. After authentication passed, there may prompt second authentication web...
Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB
Launching ICA file failure in ICA proxy deployment integrated with Sangfor LB...
Communication ports used for ADC, ADM
Customer's security team has scanned unusual traffic originated from SNIP from ports 4899,12345 etc.. Customer wanted to investigate on this...
Configure Enterprise File Shares to Use Microsoft Hidden Shares on Windows Server 2008
This article describes how to configure Enterprise File Shares on Access Gateway Enterprise Edition appliance to use Microsoft hidden shares and the %username% environment variable on Microsoft Windows Server 2008. Requirements Remote Desktop Protocol RDP or console access to the Windows Active...