Unable to type the left bracket "[" in published desktop via Workspace app for HTML5

Users cannot type left square bracket "" in published desktop Accessing published desktop via Workspace app for HTML5 through Mozilla Firefox...

How to install to Citrix ADM a Server Certificate

Steps to install a Server Certificate on Citrix ADM...

Troubleshooting Citrix Pass-Through Authentication

This article outlines workarounds and resolutions to specific Citrix pass-through authentication issues. Common Pass-Through Authentication Issues and Inquiries Refer to the following links for information on common pass-through authentication issues and inquiries: Citrix Docs - Enabling...

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain

After enabling MFA and FAS users may be unable to sign to Storefront published app with Anonymous account in other domain, with error "Incorrect Pin" Scenario: You may have Storefront, FAS Federated Authentication Service and VDAs in Domain A and there is another Domain Bhaving StoreFront and its...

Unable to unistall VDA software, error - ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”

-When the customer tries toremove the VDA from Programs and Features and get error ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”’ and referred to the CTX about troubleshooting MSI installation issues,https://support.citrix.com/article/CTX226932 -If...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Driver Disk for Microsemi aacraid 1.2.1.60001 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Microsemi's aacraid driver and wish to use the latest version of the following: Driver Module| Version ---|--- aacraid| 1.2.1.60001 Issues Resolved In this Driver Disk Includes general enhancements and...

Hotfix XS82E006 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| None Content live patchable| No Baselines for Live Patch| N/A Revision History| Published on Nov 03, 2020...

Cannot Complete Your Request Error only occurs to certain users connecting from ADC with Azure MFA over to Storefront

Certain users are receiving Cannot Complete Your Request Error when accessing site via ADC url and after entering their Azure MFA credentials and user is redirected to Storefront's URL, then the error is observed. On the Storefront Server we see the following Event: Log Name: Citrix Delivery...

Error Message Connection to "ip address" has been lost. Please check your network and try again.

When launch app from ADC on Linux workspace app, it shows below error: Connection to "192... - NETWORK" has been lost. Please check your network and try again...

SSL VPN : Intranet Applications connectivity break on port 3389 and port 22 after upgrade

After Update to 64.35 the SSL Client send TCP FIN ACK to the Server. This problem is not reported on 13.0.58.32, 13.0.61.48. There is no issue with accessing the Intranet Applications. 13.0.64.35, and 13.0.67.39, the connectivity to port 3389 and port 22 breaks...

Driver Disk for Broadcom bnxt_en 1.10.0_216.0.119.0 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Broadcomm's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.10.0216.0.119.0 Issues Resolved In this Driver Disk Includes general enhancements...

PVS Accelerator - For Citrix Hypervisor 8.2

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.0-pvsaccelerator.iso ---|--- Description| This file updates the PVS Accelerator...

Driver Disk for Broadcom bnxt_en-1.8.29 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Broadcom's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.8.29 Issues Resolved In this Driver Disk Includes general enhancements and b...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

Hotfix WSS11E001 - For XenServer 6.x with WebSelfService

BODY font-family: Arial , Helvetica , sans-serif; font-size: 80.0%;H2 font-size: 124.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt; padding-top: 5.0px;H3 font-size: 100.0%; font-weight: bold; margin-top: 12.0pt; margin-bottom: 6.0pt;H4 font-size: 80.0%; margin-top: 24.0pt;...

Citrix UPS Print Driver Certification Tool

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The Citrix UPS Print Driver Certification Tool can be...

Unable to detach iSO SR with Error code: SR_BACKEND_FAILURE_74

root@citrix-fyobkfwl iso xe pbd-unplug uuid=0d151622-a864-df98-a3f9-7fb0920bfc22 Error code: SRBACKENDFAILURE74 Error parameters: , NFS unmount error opterr=error is 32,...

MessageHistory

MessageHistory Version 3.0 Created Date: 08/20/2006 Updated Date: 09/25/2013 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Sometimes Citrix Technical Support needs to...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

Citrix App Layering 2.x: Unidesk Appliance Move Utility

Introduction Moving a Unidesk Cachepoint CP from one datastore to another using standard VMware tools is problematic because the layers created by the CP are non-persistent independent disks. If these are moved with a storage vMotion, they will be transformed into normal disks attached to the CP...

Citrix App Layering: Compress Layer Utility

Introduction When layers are created in Unidesk 2.x files are written into the vmdk at the block level. The vmdk being written to is a “Thin” disk but deleted blocks are not freed up before saving the layer. This means that the layer sizer is greater then the actual size of the files required to...

Session Recording Migration Tool

Description Use the Session Recording migration tool to facilitate the migration from SmartAuditor to Session Recording. The tool processes the SmartAuditor legacy recording files, and extracts and rebuilds metadata in the Session Recording Database to support the search and playback of the legac...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

How to create message action to log to syslog in Citrix NetScaler

This article describes how to create a message action that can be bound to a responder or rewrite policy that logs to syslog in NetScaler...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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How to Configure RDP Profile on NetScaler Gateway

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Desktop Viewer toolbar does not show up in session using Web Interface

The black Desktop Viewer toolbar does not show up in the XenApp or XenDesktop ICA session of the user...

Microphone device at Linux endpoint is not redirected to HDX Session

When using Linux endpoint to connect HDX session, user might find that client-side microphone device is not redirected to HDX Session and media applications running in the HDX Session also cannot detect any microphone device, e.g. in Windows Control Panel Sound "Recording" tab, there is no any...

Troubleshooting Automated Configuration for Citrix Virtual Apps and Desktops

The Automated Configuration Tool is designed to migrate configurations such as policies, applications, machine catalogs, and others for the following use cases: Virtual Apps and Desktop from one or more On-Premises sites to the Citrix DaaS hosted on Citrix Cloud Migration between different Cloud...

Solutions for Handling ".ica" Files in Web Browsers

Note : This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information. When launching an application or desktop via an Internet Browser Google Chrome, Firefox, Intern...

Unable to use bluetooth keyboard on Workspace for iPad

All iPad users updated through air watch to the new version of Workspace for iOS 20.6.0. After the upgrade the bluetooth keyboards they were using no longer pass through to published desktops...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

How To Migrate from Device Administration to Android Enterprise

This article discusses considerations and recommendations for migrating from legacy Android device administration to Android Enterprise. Google is deprecating the Android Device Administration API. That API supported enterprise apps on Android devices. Android Enterprise is the modern management...

Workspace app for Mac 20.02: Mac OS X Client always prints in Duplex mode

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users previously had printing issues while running the 7.15 LTSR VDA. We upgraded all users to 1912...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Keyboard and Language (IME) Does Not Sync from Local to VDA

When the user configures Receiver for Windows Advanced Preferences Keyboard and Language Bar Set "Keyboard" to Yes; Manual switch from "Chinese" to "English" or user "Ctrl + Shift" to switch input Keyboard and Language does not sync from local to VDA...

Users Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers

Overview: Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider. Example: Users may be prompted for Azure AD credentials when Using AAD for Authentication to Citrix Workspace, even if the user h...

WEM Agent refresh causes Desktop and Taskbar icons to flicker after Registry Value Actions are processed

Each time the WEM Agent refreshes the icons on the taskbar and desktop flicker...

Slowness in Presenting Citrix Gateway/AAA Login page on Client Browsers

Sometimes Citrix Gateway login page takes a long time to be presented on the client’s browsers. When this issue occurs, you might observe any of the following conditions. The number of established connections to Apache counter has hit the default configured limit of 30 or a customized value, if...

Unable to map printers using Citrix policies from the cloud hosted Citrix Studio

Steps to reproduce the error: 1. Login to Citrix cloud portal and launch the Studio. 2. Select the Policies Tab in the cloud hosted Studio. 3. Navigate to Session printers and add new printer. 4. Browse the Print server using the UNC path and click browse. 5. It times out 6. If the server and the...

Printers created from WEM are not being mapped to user sessions

Printers created from WEM are not being mapped to user sessions. VUEMRSAV shows the printers under Actions Applied. WEM session log shows the following error regarding to the printers affected: DynamicTokensController.ReplaceDynamicTokens : Replacing HashTags - no match found for :...

Citrix ADM Ports and URL's That Need To Be Opened for Communication

Additional notes: If using ULFD LogStream: The -logstreamOverNSIP option is available from Citrix ADC 13.0 41.x and 12.1 55.x onwards to alter the SRC IP. Default is SNIP. This is a global setting. set appflow param -logstreamOverNSIP If using IPFix AppFlow: The -IPAddress parameter can be used t...

How to compile a server status report by using XenCenter

This article describes how to use XenCenter to collect a server status report...

Unable to launch virtual application/desktop using Workspace app for HTML5

When launching a virtual application/desktop using the Citrix Workspace app for HTML5, there is a silent failure to launch...

Failed to launch session with the error code “Your session 'AppName' did not launch successfully due to error code 3505. Please contact your administrator for more information about the error.” on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...

Error: No Product Licenses Found on the License Server for the Selected Model

When configuring XenApp 6.5, the following error message is displayed: “No product licenses found on the license server for the selected model”...

Server Host to Client URL Content Redirection and Validation

When using Host to Client URL Redirectiona specific URL may fail to open on the client as expected and instead open on the VDA. Other URL links will succeed in redirecting properly...

Workspace app for ios default display settings

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. What is the default setting for Workspace app for iOS on iPhones? Display settings are not all the...

Citrix PDF Printer Not Auto Creating With Workspace app for Chrome OS

Customer having an issue with Workspace on the Chromebooks. The "Citrix PDF Printer" is not auto creating when logging into a Windows 10 desktop session. The "Auto-Create PDF Universal Printer" policy is set to enabled, but it's not creating the printer when logging into a session. Logging in fro...