5314 matches found
Invalid login error is show when FAS is enabled on Rocky Linux 9.2
You deploy Rocky Linux 9.x FAS is configured and works fine on other OS like Windows, Ubuntu Issue is seen only with RHEL 9.x or Rocky Linux 9.x Invalid login prompt is thrown. Preauthentication errors are noticed in ctxkrb debug tool when installed for debug purposes on the Linux VDA...
Citrix FAS Cloud: Session logon hangs after password change when launching application
User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...
LVDA 2402 | Ubuntu VDAs taking a long time (2-3min) to login
Customer is experiencing unusual slow logon when launching a published desktop hosted on Ubuntu It typically takes about 2 to 3 minutes to login...
CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.
Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...
Unable to view cluster in SCVMM hosting connection
Not able to see cluster in SCVMM hosting connection Error: - An unexpected error occurred. Contact Citrix Technical Support...
Command-line upgrade to CVAD 2203+ fails if Delivery Controller can't connect to the license server
Command-line upgrades to CVAD version 2203 or later will fail if the Delivery Controller cannot connect to the license server. Following error is seen in the installation failure log. The product version you are upgrading to requires an upgraded version of the Citrix License Server.parsing:...
Printers intermittently shows Access denied, Unable to connect
Customer has moved from 7.15 to DAAS with WEM on cloud, Since then they are facing issues with printers intermittently 2. Issue is occurring with all the users Admins and non Admins 3. Issue got auto resolved post 15-20 minutes and sometimes users need to close the application and they able to...
Enable Azure AD Joined Device Management Functional Limitations
After configuring "Enable Azure AD Joined Device Management" stale machine objects are not automatically removed from AAD. - Made a custom aad role with the following permissions: microsoft.directory/devices/standard/read microsoft.directory/devices/delete - Assigned this role to the spn we use...
VDA 2402 - How to redirect all URLs using Host to Client Redirection
Use Host to Client Redirection policy to redirect all URLs from the VDA to the Client. This is useful when redirection fails when the URL is not added to ValidSites Registry, but Customer wants to redirect a long list of URLs but doesn't mind redirecting all URLs...
Citrix Virtual Apps and Desktops - Error displayed in WebStudio when publishing DualAdmin App-V app
You try to publish app-v applications from app-v package and you use Dual Admin mode Microsoft Management and Publishing servers are used. When you try to do this from Applications or Delivery Group node, there is an error displayed and applications are not listed. Example: When you try to perfor...
uberAgent - data volume
How much data volume does the agent produce? Can I reduce the data volume?...
Audio not working on VDA when reconnecting from Ipad
After CWA 2412 IOS audio stops working randomly on Ipad after reconnectng to the session. With Adaptive audiodisabled we got audio about with 50% of reconnects. With Adaptive audioenabled audio playback worked every single time we reconnected to the desktop...
PVS Server: Windows Event logging for UEFI target Devices Boot Time inaccurate
The customer had built a new UEFI based vdisk and deployed it to production. The customer subsequently observed that the PVS Servers were recording a clearly inaccurate boot time, of millions of minutes, in Windows Event logs when target devices were booting. Example inaccurate boot time logged i...
SNMP for Power Supply configured but alerts not receiving
SNMP configured for Power Supply but alerts not receiving...
Citrix Applayering - Adding new language packs to the OS layer
When attempting to add Language packs to an existing OS layer using lpksetup.exe, administrators may notice that the newly added language packs are not available in the published image. NOTE: The following note in the product documentation is out dated and is no longer applicable for App layering...
Desktop VDA installation on Surface Pro with ARM64
VDA installation and setup on Surface Pro device with ARM64 Processor...
uberAgent fails to start due to invalid license signature
Attempting to start the uberAgent service results in a failure. The uberAgent.log file shows messages similar to the following: 2024-12-06 13:50:25.560 +0100,ERROR,WORKGROUP,SRV2016$,6372,LicenseCheck,Failed to read or verify the license file: C:\ProgramData\vast limits\uberAgent\License...
Windows 365 Cloud PC VDAs registration getting stuck at initializing state
Windows 365 Cloud PC VDAs getting stuck at initializing state, users cannot access the desktop On the VDA, Citrix Gateway service NGS logs located in "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Citrix\Ngs" directory will show the below errors. TimeStamp=2025-03-18T07:18:59.591082Z...
Ubuntu 24.04 VDA 2411 - "Invalid Login" with FAS Enabled
Users on Ubuntu 24.04 with Citrix VDA 2411 and Federated Authentication Service FAS enabled experience "Invalid Login" errors during login attempts...
Microsoft Security Update Validation Report March 2025
Microsoft’s March 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...
Citrix Infrastructure Monitoring- issue with adding new PVS/SF servers for monitoring from Cloud UI
When Admin tries to add/register new PVS or Storefront Servers for monitoring, the eror message appears:Incorrect token. Ensure you copy and paste the token correctly. The token is valid. Network trace shows 500 response code when the request is send to...
Citrix Provisioning - Unable to add a new server to the Farm
Configuration Wizard shows warnings when admin tries to add a new PVS Server to the Farm. Error displayed: Errors have occured during the configuration process ConfigurationWizard.log located in C:\ProgramData\Citrix\Provisioning Services on the PVS Server shows the errors:...
Citrix Workspace App for Windows - Blank window and no authentication prompt
Citrix Workspace App for Windows SelfService does not display authentication prompt. It stays with a blank screen. End user can browse the store URL, login and launch apps/desktops successfully...
Daas unable to create host connection with error: "URL invalid"
Unable to create a host connection to AWS EC2 and on-premises hypervisors XenServer, VMWare, etc. with invalid URL or authentication failure when a proxy has been configured for the Network Service account...
Unable to encrypt Identity disk on AWS when using encrypted master image
The AMI was created using an encrypted instance\snapshot. However, the MCS machines appear with identity disk "Not encrypted"...
Publishing an App Layering image to PVS with Offload Compositing may fail
When publishing an App Layering image to PVS using Offload Composting, it may fail...
Microsoft Security Update Validation Report November 2024
Microsoft’s November 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...
Citrix Virtual Desktop - Printers cannot be created if one of printer server is offline
There are 2 printer servers, each with 6 printers. Apply the printers with Citrix policy "Printer Assignment". If one printer server is offline, other online printers cannot be created in the ICA session desktop...
CVAD products update for CVE-2024-45817
CVE-2024-45817 In x86's APIC Advanced Programmable Interrupt Controller architecture, error conditions are reported in a status register. Furthermore, the OS can opt to receive an interrupt when a new error occurs. It is possible to configure the error interrupt with an illegal vector, which...
Data lost upon configuring folder redirection for existing user profiles
When Desktop folder redirection is configured for existing user profiles, User Profile Management UPM only transfers individual files from the user profile's Desktop folder to the redirected location, resulting in the deletion of all subfolders and their contents...
Hotfix XS82ECU1075 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...
Driver Disk for Intel i40e 2.25.11 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- i40e| Ethernet/NIC| 2.25.11 Issues resolved in this...
Geolocation redirection not working
The Citrix Optimizer's default OS templates disable the "Geolocation Service" on Citrix VDAs, which causes the geolocation redirection to fail...
XenServer Security
Introduction We work hard to keep our product secure and endeavour to remediate any exploitable issues. To this end, we regularly release Security Bulletins for vulnerabilites that might affect Citrix Hypervisor and XenServer and software updates that address these vulnerabilities. Overview of th...
VDA 2402 LTSR Features are not shown as installed when you attempt to change the VDA installation
You may not see the below features selected or installed after you attempt to change or modify the VDA installation from Control panel Use Windows Remote Assistance Use Real-Time Audio Transport Use Screen Sharing Is this VDA installed on VM in the Cloud...
Poor ICA streaming performance observed when HDX Insights enabled on NetScaler AppFlow policies
Users are facing high latency issue and they are not able to do audio and video calls. Apps and Desktops ICA streams performs poorly and high end-user experience is observed "HDX Latency" calculations made by VDA fluctuate up/down from 10ms to 900+ ms observed using command "ctxsession -v" and...
Citrix Workspace App for IOS version 24.8.0 is crashing for users using MicroVPN
Post autoupdate of CWA for IOS 24.8.0, IOS user experiences CWA crash Issue is affecting customers with MicroVPN enabled...
How to Identify Your Citrix Cloud ID
In this article we will show how to identify the Citrix Cloud ID of the tenant you are currently working on. This ID is important to have when engaging with Citrix Support to ensure engagement on the environment you need assistance with. This is especially critical for customers with multiple...
Citrix Customer Success Services Selectにおける構成とインストールの問題に関するお問合せについて
構成とインストールの問題に関するサポートの対応範囲、FAQ をご案内します...
Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...
Default values of properties when creating a single-session OS static delivery group
When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...
OWA not accessible on Secure Web iOS when Extended Protection is Enabled
After enabling Extended Protection on Exchange Server 2019 CU14, accessing OWA via Secure Web iOS is no longer possible. Users accessing Outlook Web Access OWA through Secure Web on iOS are continuously getting http 401 login prompt. The issue is not seen when using other browsers like Chrome or...
Netscaler Upgrades and General Configuration
Introduction This document provides useful resources and links to help with upgrading NetScaler and for performing general configuration. See the best practice guides provided below to help with validating your deployment. The tools and resources section includes the Precheck Tool, which can be...
Citrix Endpoint Management: Gateway issues Guide
Introduction Configuring Citrix Gateway with XenMobile establishes the necessary authentication for remote device access to the internal network. This setup allows mobile applications to securely access corporate servers, facilitating seamless business operations from any location and ensuring th...
Citrix StoreFront Troubleshooting: Comprehensive Guide
Introduction This serves as a central location for common StoreFront troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. StoreFront is an enterprise app store that aggregates applications and desktops from Citrix Virtual Apps and Desktops sites a...
Citrix Daas - Authentication
Introduction This article is a summary of the top support articles and Product Documents related to Citrix DaaS Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for configuration related...
Citrix Endpoint Management: Active Directory Issues
Introduction Active Directory AD integration issues in XenMobile can range from synchronization errors to authentication failures and configuration complications. This series of articles offers troubleshooting guidance and best practices to address these challenges, ensuring smooth operation and...
Citrix Endpoint Management: Guide for Enrolment issues
Introduction Enrollment issues in the Citrix XenMobile environment can significantly disrupt device management and user access. From iOS to Android platforms, these challenges range from failed MDM profile installations and persistent policy configurations to login failures and administrative rol...
Targets Booting Very Slowly - Windows Splash Seen for over 10 Minutes
New deployment targets taking over 10 minutes to boot. Background Target device gets to the Windows splash and then it takes over 15 minutes to load Windows. After Windows loads, there is no performance problem...