How to debug Citrix Gateway connector logs (XNC)

In order to determine an issue with Citrix Gateway connector formerly known as XNC, we would need to enable debug logging...

Supported Architectures Between NetScaler and XenMobile Server

This article has information on supported architectures between NetScaler and XenMobile Server. Note : You should choose between HTTPS or HTTP no mix and match supported. HTTPS Deployment Type| NetScaler Load Balancing Method| SSL Re-encryption| XenMobile Server Port ---|---|---|--- MDM| SSL...

How to configure XenMobile to use multiple domain suffix in LDAP config

Enroll devices using alternate upn suffix and configure Citrix Endpoint Management to use a domain suffix for authentication. Refer to Citrix documentation - Citrix Gateway and Endpoint Management...

Director not Showing the Licensing Status due to a Configuration Error

Unable to view license status in XenDesktop Director with error "Cannot retrieve the data. Data source unresponsive due to a configuration error. View Director server event logs for further information. " The event log on the Director server has the following error: Log Name: Application Source:...

Unable to Communicate With Hypervisor When Using XenDesktop Setup Wizard

Unable to Communicate with Hypervisor when using XenDesktop Setup Wizard. Logs display, "object reference not set to instance of an object" When running XenDesktop Setup Wizard, error states, "cannot connect to hypervisor" Logs shows an error when checking a particular hosting unit. Checked Host...

Unable to Access StoreFront Portal When TLS 1.0 is Disabled on NetScaler Gateway

Unable to access StoreFront portal when TLS 1.0 is disabled on NetScaler Gateway virtual server...

Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times

Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...

Cannot change the IP address of the XenMobile server on VMware

Cannot change the IP address of the XenMobile server on VMWare. This mostly arises in the following scenario. Customer clones a XenMobile Server for a cluster, then changes the IP address of the clone in the CLI, reboots the cloned XenMobile Server and the IP reverts back to the IP of the origina...

XML Parser and Core Services upgrade

Question: Security scan detected obsolete software Microsoft XML Parser and Microsoft XML Core Services MSXML 4.0. Do we need & use XML for Xenmobile? Can we remove or update XML? Answer: This specific item is a very common scan error that likely does not have anything to do with XenMobile. In fa...

How to Configure Active/Active GSLB for XenDesktop

We often encounter customers with business continuity goals which require XenDesktop user VMs to be available to users in the event of a full site failure. A passive disaster recovery failover configuration is often not desirable because customers want to be able to leverage their hardware...

Commands Generated by XenMobile Wizard on NetScaler - SSL Offload

This article will help you when you need to run the wizard more than once for multiple XenMobile environments. This article assumes that you have the following items already installed and configured on the NetScaler: 1. NetScaler IP address NSIP 2. Subnet IP address SNIP 3. DNS Settings 4...

How to Integrate StoreFront into Clientless Access Page from NetScaler When Using CVPN

This article describes how to use Clientless Access CVPN on NetScaler and integrate StoreFront published applications and desktops into the tabbed list...

Stop Error "0x0000005D" or "0x000000C4" Appears When Installing Windows Server 2012 in XenServer 6.x

Stop Error "0x0000005D" or "0x000000C4" appears when starting a Virtual Machine from the Windows Server 2012 ISO, in order to install the system. The error occurs right after loading the setup files, before the actual setup starts...

Database Connection Issues in XenDesktop and Provisioning Services

When adding a Delivery Controller to a site, the following error appearsin the XenDesktop studio: “The services could not connect to the database. Possible reason for message: The database server may not be allowing remote connections. Ensurethe database server is setup correctly and that the...

Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD

Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...

Error: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"

Citrix MDX Toolkit is unable to find the Android SDK. The following error is displayed: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"...

SSL Error 61 - You have not chosen to trust Certificate Authority on Citrix Receiver for Windows

Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. The following error messagesare displayed for Receiver users accessing StoreFront or Web...

How to Obtain SNMP MIB File for NetScaler SDX Appliance

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Citrix Profile Management: Temporary Profile Loading and Profile details not visible in Director

Temporary Profile Loading and Profile details not visible in Director...

No Secondary Node GUI Access, Intermittent issue due to /var over 100% Full

The graphical user interface GUI on the secondary system becomes unresponsive or inaccessible when the /var directory exceeds 100% disk utilization. This is primarily attributed to the /var/log/db/default/lbvserver folder occupying a high amount of storage space. Despite manual removal of files...

CVAD 2402 - Updating MCS non-profile based catalog to profile based

Boot Diagnostic setting needs to be applied to already created non profile based MCS random catalog. To inherit profile based settings from a VM source to an existing catalog which is non-profile based...

Microsoft Edge browser closes unexpectedly inside Published Desktop when using FIDO2 Authentication

FIDO2 Redirection is enabled to authenticate web application inside Published Desktop. MSedge browser closes unexpectedly at the web application authentication page, no error message on the desktop nor in the Windows event log. This issue only occurs with MSedge. No issue with Chrome or Firefox...

Unable to view cluster in SCVMM hosting connection

Not able to see cluster in SCVMM hosting connection Error: - An unexpected error occurred. Contact Citrix Technical Support...

CWA smartcard logon error 'Can’t read smart card' on client with SIM card

There is a client with 2 smart cards . A physical smart card and an integrated eSIM . When CWA Windows tries to autenticate with smartcard the user gets an error that says "Can't read smart card. Please contact your IT administrator" . If we remove the SIM card from the client , the authenticatio...

Citrix Virtual Apps and Desktops - Error displayed in WebStudio when publishing DualAdmin App-V app

You try to publish app-v applications from app-v package and you use Dual Admin mode Microsoft Management and Publishing servers are used. When you try to do this from Applications or Delivery Group node, there is an error displayed and applications are not listed. Example: When you try to perfor...

Unable to update machine catalog after upgrading Office 2013 to 2016 version

Error message : FailedToCreateImagePreparationVM TaskErrorInformation: Terminated Internal Error: Failed to upload disk. Unable to write data to the transport connection. An existing connection was forcibly closed by the remote host. Event ID 2007...

Audio not working on VDA when reconnecting from Ipad

After CWA 2412 IOS audio stops working randomly on Ipad after reconnectng to the session. With Adaptive audiodisabled we got audio about with 50% of reconnects. With Adaptive audioenabled audio playback worked every single time we reconnected to the desktop...

PVS UEFI targets fail to boot when downloading TFTP bootstrap

The customer was migrating from PVS BIOS based target devices to PVS UEFI based target devices. BIOS based target devices were deprecated in PVS 2203, and all customers should be migrating to UEFI based target devices. The customer was using VMware based target devices, and was reconfiguring targ...

Citrix Virtual Apps and Desktops 2402 - Custom Application menus cut off after VDA upgrade

After upgrading the VDA from VDA 1912 to VDA 2402, users may notice that the fonts and graphics are not fitting within the custom application UI. Issue is generally seen when the client display has high resolution. Setting the High DPI setting on the Citrix Workspace App for Windows to Yes, may...

uberAgent fails to start due to invalid license signature

Attempting to start the uberAgent service results in a failure. The uberAgent.log file shows messages similar to the following: 2024-12-06 13:50:25.560 +0100,ERROR,WORKGROUP,SRV2016$,6372,LicenseCheck,Failed to read or verify the license file: C:\ProgramData\vast limits\uberAgent\License...

Unable to login to WEM Web Console

When Login to Workspace Environment Management Web Console get the message "The user name or password is incorrect. Try again."...

Microsoft Security Update Validation Report March 2025

Microsoft’s March 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

CVAD: Logon Duration is not reported if "Do not process the legacy run list" group policy is enabled

Logon Duration is not logged in Citrix Director if "Do not process the legacy run list" group policy is enabled...

Daas unable to create host connection with error: "URL invalid"

Unable to create a host connection to AWS EC2 and on-premises hypervisors XenServer, VMWare, etc. with invalid URL or authentication failure when a proxy has been configured for the Network Service account...

Configuring USB Device Auto redirection on newer Citrix workspace App for Windows

USB Device Auto redirection configuration on newer Citrix workspace App for Windows...

PVS Boot Device Management creation of UEFI BDM disks.

PVS Boot Device Management wizard creation of UEFI BDM disks. In PVS 2402 and newer, the BDM wizard only shows options related to UEFI BDM creation, as BIOS has been deprecated, and BIOS management interfaces have been removed. This means BDM wizard will look for a locally attached drive with...

Citrix workspace app for Windows issues with "limit instances"

If the user clicks multiple times on a published application it will launch several instances of the application even if "Limit to one instance per user" is set on the application...

Provisioning Services with multiple non routable streaming networks

Using Provisioning Services with multiple non routable streaming networks may result in target devices failing to fully boot.A simple example is described below, how customers may have multiple PVS servers added to each network. Example single PVS server farm, the PVS server has three network...

Citrix Virtual Desktop - Printers cannot be created if one of printer server is offline

There are 2 printer servers, each with 6 printers. Apply the printers with Citrix policy "Printer Assignment". If one printer server is offline, other online printers cannot be created in the ICA session desktop...

Data lost upon configuring folder redirection for existing user profiles

When Desktop folder redirection is configured for existing user profiles, User Profile Management UPM only transfers individual files from the user profile's Desktop folder to the redirected location, resulting in the deletion of all subfolders and their contents...

BITS performance counters not working after publishing App Layering image to PVS

When you published an image from App Layering to PVS, Target Devices may not show BITS performance counters...

Published applications open through IE instead of Google Chrome

No local app access or URL redirection has been set up on the site. A published application that uses a browser for launching is being accessed through a server Virtual Delivery Agent VDA...

FIDO2 redirection in Chrome and Edge doesn't work

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/secure/fido2.htmllocal-authorization-and-virtual-authentication-using-fido2-and-webauthn was followed. However devices which use Fido2 such as fingerprint readers and YubiKey devices are not detected in the browser,...

Geolocation redirection not working

The Citrix Optimizer's default OS templates disable the "Geolocation Service" on Citrix VDAs, which causes the geolocation redirection to fail...

Citrix Workspace App for IOS version 24.8.0 is crashing for users using MicroVPN

Post autoupdate of CWA for IOS 24.8.0, IOS user experiences CWA crash Issue is affecting customers with MicroVPN enabled...

Citrix Customer Success Services Selectにおける構成とインストールの問題に関するお問合せについて

構成とインストールの問題に関するサポートの対応範囲、FAQ をご案内します...

Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...

Error: Connection Failed - Citrix Endpoint Management with Certificate Based Authentication

Warning Event ID = 39 or ID = 41 on Windows Server 2008 R2 SP1 and Windows Server 2008 SP2 before February 11,2025. "Connection failed" will be shown by clicking Test Connection in PKI Entities after February 11, 2025...

OWA not accessible on Secure Web iOS when Extended Protection is Enabled

After enabling Extended Protection on Exchange Server 2019 CU14, accessing OWA via Secure Web iOS is no longer possible. Users accessing Outlook Web Access OWA through Secure Web on iOS are continuously getting http 401 login prompt. The issue is not seen when using other browsers like Chrome or...

Citrix Virtual Apps and Desktops: Authentication

Introduction This article is a summary of the top support articles and Product Documents related to Citrix Virtual Apps and Desktops Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for...