NTUSER.DAT does not unload from the VDA servers after user logoff

Cached local profile does not get deleted asNTUSER.DAT does not get unloaded...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 9

Package name: xms10.13.0.10922.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces: xms10.13.0.10817.bin, xms10.13.0.10723.bin, xms10.13.0.10603.bin, xms10.13.0.10528.bin, xms10.13.0.10426.bin, xms10.13.0.10329.bin, xms10.13.0.10212.bin, and xms10.13.0.10129.bin. Date: Ju...

Windows 10 Endpoints Are Not Redirecting Input Devices Properly And Output Redirection Works Fine

This Local Policy Settings must be enabled within the VDA and Endpoint: Local Group Policy Editor: "Computer Configuration Administrative Templates Windows Components Remote Desktop Services Remote Desktop Session Host Device and Resource Redirection" Allow Audio And Video Playback Redirection...

How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

MDM Policy on macOS 12 devices shows as “Unverified”

Current enrolled devices that were upgraded from macOS 11 or earlier to macOS 12 or newly enrolled devices on macOS 12 may show “Unverified” under the macOS device “System Preferences Profiles”...

Simplified Steps for Reverse Imaging PVS vDisk to Citrix Hypervisor VM

In order to accomplish some upgrades, you need to boot to the “hard drive” instead of the network. Some of the cases where booting to the hard drive are required: Uninstall PVS agent to upgrade Uninstall the Network Adapter to replace or upgrade Uninstall the Citrix Hypervisor tools to upgrade...

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN...

How to Backup the Configuration on Citrix SD-WAN Orchestrator

Procedure to Backup the Configuration on Citrix SD-WAN Orchestrator...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

SD-WAN Diagnostics Tool traffic (ping, traceroute and iperf) is being dropped by firewall policy

SD-WAN Diagnostics Tool traffic ping, traceroute and iperf is being dropped by a firewall policy manually configured to drop traffic that has not been explicitly allowed...

Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The removal of NPAPI support will affect user experience for users who access Citrix Receiver for We...

Failed to publish image with platform layer if offload Compositing feature is enabled.

When offload Compositing feature is enabled, you may failed to publish image, which contains a platform layer. ELM log shows the following error: "An unexpected error occurred; export the log files and notify Technical Support that this error occurred."...

Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...

How to Configure Citrix Receiver for Windows 4.2 to Display Application Icons On the Server Side and Client Desktop

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article explains how to configure Citrix Receiver for Windows 4.2 to display application icons on...

Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage

After an interruption in service, some target devices are giving an error "login request timed out"...

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App "An Online Application is attempting to access information on a device attached to your computer"

When launching Citrix Virtual Desktops or Apps, users are prompted with: "An Online Application is attempting to access information on a device attached to your computer"...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Workspace App for Mac

Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications: "SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error : 183"...

LDAP authentication failed with error code 4003 and Group length is very large

One user cannot login Gateway with LDAP authentication and other users can login normally...

Hotfix XS82E002 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Driver Disk for Cisco enic 4.0.0.11 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.0.0.11 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Updates to XenVIF Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVIF are the latest that are available through Windows Automatic...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Print Detective

Print Detective v1.2.1.5 Created Date: 5/21/2008 Updated Date: 6/2/2011 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Print Detective is an information gathering utility...

Connection Quality Indicator

Connection Quality Indicator Created: Feb 15, 2017 Updated: Oct 16, 2024 SHA 256 Checksum: c79d1dfdfe50b1386a334b4d78f78ced25eb61b8091a2bc8b33f9d9b9014dbd2 Please provide feedback or enhancement requests at https://forms.gle/TwWrKPT6J8u7GdKA6. Description The Connection Quality Indicator CQI is a...

Error: "Your logon has expired. Please log on again to continue." When Users Logon to StoreFront 1.2

After IT Administrators enable the ‘requireTokenConsistency’ parameter to ‘true ’ on StoreFront’s ‘store’ configuration file C:\inetpub\wwwroot\Citrix\Web.config users might not be able to access the resources. This feature is used to allow SmartAccess conditions to be passed from StoreFront...

Target device boot issue from PVS server - vDisk cannot be accessed (a).

When booting the target device from vDisk we get the following error on pre-boot screen: "vDisk cannot be accessed a."...

Unable to limit visibility of applications to specific user groups

Previously able to restrict apps visibility to specific users or user groups using the 'Limit Visibility' option through the app properties. Now all company's users can see all apps when logging to the Cloud Workspace...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Timezone on Clients Running Windows 10 Changes in Citrix VDI from US-EDT to "Caracas" time

Current Timezone is UTC - 05:00 US & Canada - When end users log into a Citrix VDI Windows 7 desktop using a Windows 10 client/host the timezone switches to UTC - 04:00 Caracas. This causes problem with Calendar appointments getting booked in the wrong time zone and being 1/2 hour behind. If we...

Licensing Error: "Inconsistent Server Host ID"

When importing a license file in the XenApp 6.0 License Administration Console, the following error occurs: Inconsistent server host ID in C:\Program Files x86\Citrix\Licensing\MyFiles\licensexxxxxxx.lic...

HDX sessions with CWA for HTML5 have a noticeable delay when launching.

Launching a HDX session with theCWA for HTML5 client shows a delay of several seconds. Issue is only seen on client machines with no internet access. Issue only seen with latest HTML5 client - probably version 1909 onwards. Browser logs show that a connection attempt to googletagmanager.com. On...

Manual generation of the App Layering agent self-signed certificate

Replace the self signed certificate which expires 2 years post agent installation...

Getting "You might be having an issue with a Citrix virtual driver" while launching apps.

User's may see the following error message when launching applications or Desktops "Unable to Start, You might be having an issue with a Citrix virtual driver . Contact your system administrator for further assistance", where is the name of a 3rd Party application or driver eg MyBadApp. The issue...

Notice of Status Change Announcement for Version 12.1 of the Citrix ADM

Citrix Systems, Inc. announces an update to End of Maintenance and End of Life dates for version 12.1 of the Citrix Application Delivery Management formerly referred to as NetScaler Management & Analytics System Citrix Application Delivery Management ADM product lifecycle model will change from 3...

Citrix SDWAN : Branch to Branch Virtual Path down because of CGNAT on the WAN link

The path created using a WAN link with CGNAT configured remains in dead state for Branch to Branch communication. No issues seen between Branch and MCN. Check the topology below to understand the scenario : In the above topology, at Branch1, the LTE link is getting CGNAT by the provider i.e. the...

Workspace App for mobile devices not showing apps - no apps available at this time - error 451

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. - iOS throws "No apps available at this time"after login attempt -Android throws Error code 451 afte...

How to pin Citrix Hypervisor Virtual CPUs to specific Physical CPUs

Citrix Hypervisor maps vCPUs to pCPUs by default in a semi-even way to distribute VM load on the host. In some cases it may be needed to have a specific mapping, for example, if some VMs will be CPU intensive while other wont, the intensive VMs can be mapped to exclusive physical CPUs while the...

Citrix Virtual Apps and Desktop - Support for Monitors Including 4K Resolution and Multi-Monitors

Information Citrix Virtual Apps and Desktops 7 f.k.a. XenApp and XenDesktop supports a variety of display configurations across different endpoint devices. The purpose of this knowledge base article is to review product capabilities and support requirements with regards to display resolutions,...

Cannot start apps. Please run Reset Receiver to resolve a lockdown conflict for LegacyLocalUserNameAndPassword (error 2320).

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Getting following error message while trying to launch application...

ELM Upgrade failed because of a failed dependency check for audit-libs-python

When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...

Getting an Error: (NMAS)Citrix Application Delivery Management Database requires Maintenance

Error: NetScaler MAS database requires maintenance...

Citrix HDX Engine is not responding

Error "Citrix HDX engine is not Responding" when launching an application on windows embedded device with receiver 4.8/4.10...

Provisioning Services : Unable to stream vDisk with message "No disk available for device"

When booting a target, after downloading the bootstrap and connecting to Provisioning Services, we see the message: "No disk available for device."...

Unexpected shutdown of one of the Xenmobile servers

Unexpected shutdown of one of the Xenmobile servers...

Resetting the root password on the ELM or legacy Unidesk appliances

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Windows 10 PVS target devices experience poor performance

After capturing a Windows 10 vdisk you might experience below par performance when streaming the vdisk to the target device. The issue can manifest in a number of ways, for example: 1. Long time to capture the vdisk. 2. Slow boot/login times. 3. Slow file transfer speeds compared to other...

Control the Local Launch of Applications on Published Desktops with VPrefer

Feature Description Thisfeature was designedto control how published applications are treated when launched from a published desktop session double-hop scenario When a user attempts to launch a published app from a published desktop session, a Receiver for Windows policy controls whether the app...

Fall back from TCP to UDP fails / displays SSL Error when Disconnecting and Reconnecting session via NetScaler

If HDX Adaptive Transport Policy set to Preferred on DDC and when attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.10 or Citrix Receiver for Mac 12.8 or Citrix Receiver for iOS 7.5 and above, you may encounter below issues: Session will get disconnect if...