How to verify hardware health status on NetScaler MPX

How to verify hardware health status on NetScaler MPX...

Certificate trust error after updating SSL server certificate from new Intermediate or Root CA.

After updating a server SSL certificate, users are receiving certificate error "You have not chosen to trust 'DigiCert Global Root G2', the issuer of the server's security certificate.", "NET::ERRCERTAUTHORITYINVALID" or other certificate trust error...

SSL handshake failure when client hello contains cipher suit "TLS_EMPTY_RENEGOTIATION_INFO_SCSV"

During SSL handshake process in packet trace: 1. After client sending "Client Hello" contains cipher suit "TLSEMPTYRENEGOTIATIONINFOSCSV " to NetScaler, NetScaler replied "server Hello "、"certificate"、"server key exchange " and "server hello done" to client. Refer pic.1 2. client replies...

Hide "Virtual Disk status" icon from System tray on the endpoints

Disable the vDisk status icon from being displayed within the system tray on the endpoints after launching ICA sessions against PVS provisioned VDAs...

How to enable WebSocket on load balancing virtual server

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NetScaler HA interface report "No HA heartbeats"

The customer saw "No HA heartbeats" on two NetScaler HA nodes' interfaces...

Numlockが勝手に切り替わる

公開デスクトップ利用中に USB テンキーパッドのオン・オフが勝手に切り替わってしまうことがありました。 ・USB テンキーパッドの機種を変更したところ、事象が発生しなくなりました ・使用アプリケーションや操作内容には依存しません ・USB テンキーパッド部分の操作中、意図せず発生した事象であり、キーボードのその他キー操作では発生しませんでした ・なお、接続元端末における以下のレジストリ設定変更では解消しませんでした。 HKEYLOCALMACHINE\SOFTWARE\Wow6432Node\Citrix\ICA Client\Engine\Lockdown Profiles\All...

How To: Force all users to access and authenticate at the NetScaler (ADC) Gateway.

To force all users to authenticate at the Gateway and not be able to log in directly to StoreFront...

How to configure Responder policy to redirect http request to https

This article provide a Responder policy sample to achieve of redirecting http traffic to https for Content Switching Virtual Server with Responder policy in NetScaler. Policy is both applicable for http/ssl type Load balance virtual server...

How to configure VMs to be powered on automatically after XenServer boot up

This article describes how to configure VMs on XenServer to be powered on automatically after XenServer boot up. Note : This capability is deprecated and will be removed in a future release...

License and ciphers are missing after upgrading to the latest version on 13.0 and 13.1

License and ciphers are missing after upgrade to the latest version on 13.0 and 13.1...

Trace HTML Requests with Application Firewall Security Violation Logs on NetScaler Appliance

The NetScaler offers the option to isolate traffic for a specific Application Firewall profile and collect nstrace for HTML requests that trigger a log, block action or have malformed requests. The nstrace collected in "–appfw" mode will have details of the entire request including the Applicatio...

Some GPO's fail to apply when elastic layering is enabled

With Elastic Layering Apps Only enabled, gpupdate /force may report an error while applying some group policies...

How to change admin profile on Citrix NetScaler VPX instances configured in cluster

This article provides instruction to change the admin profile of a Citrix NetScaler VPX instance that is configured in a cluster on a Citrix NetScaler SDX appliance. Requirements Two Citrix NetScaler SDX appliances should be provisioned in advance with Citrix NetScaler VPX instances and they shou...

Radius server test connectivity fails : Error: '1812/udp' is not a valid Radius authentication port.

Radius server test connectivity failure. Error: "Either 'ServerIP' is not a valid Radius server, '1812/udp' is not a valid Radius authentication port or Radius client is not configured properly in the Radius server."...

Unable to list or change the Master Image for a MCS catalog in Studio

Unable to list or change the Master Image for a MCS catalog in Studio. Error Cannot find path 'XDHyp:\HostingUnits\\image.folder\undefined.sharedsubscription' because it does not exist. For details, click here. If the problem persists, contact Citrix Technical Support. Transaction ID:...

Microsoft Security Update Validation Report August 2023

Microsoft’s August 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues August still be found upon implementation. Follow best practices for testing and installing...

How to pre-populate domain name in Citrix Web Studio logon page

This article describes how to automatically pre-populate the domain name in Citrix Web Studio logon page. Requirements Citrix Web Studio Read/writeaccess to C:\Program Files\Citrix\Web Studio\Site...

Bookmark missing in iPhone/Android Client after NetScaler upgrade to NS13.0 91.13

After NetScaler upgrade firmware to NS13.0.91.13, in CVPN accessing mode, theBookmark is missing iPhone / Android device...

Unable to provision new target devices when using Xendesktop Setup Wizard

Getting error message when we try to create Target devices using the XenDesktop wizard via PVS console. Error message "Cannot connect to the hypervisor at 'XXXXXX'. Failed to connect to the remote server. Unable to locate server. The underlying connection was closed: Could not establish trust...

Workspace App toolbar "Devices" option is missing on specific Windows clients

Regarding to same user and VDA, Citrix Workspace App CWA toolbar "Devices" option can show normally on some Windows clients. But on specific Windows clients, "devices" option is missing...

Error: "The connection to "xxx" failed with status (Unknown client error 1110). SSL Error 31"

When accessing Applications via Citrix Gateway, the Applications' ICA file download successfully, but launching failed with below errors: "Unable to connect to the server. Contact your system administrator with following error: SSL Error 31: The operation completed successfully" Error 'The...

Unable to start the Net.Tcp Port Sharing service on the Storefront server

The Net.Tcp Port Sharing service is currently unable to start, and as a result, several Citrix services such as Citrix Subscription Store, Citrix Peer Resolution service, and Citrix Credential Wallet service are Stopped. Attempting to start the Net.Tcp Port Sharing service, an error message is...

Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

"Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP. MAC workspace current version is 2212. Can successfully launch resour...

Citrix Hypervisor Security Bulletin for CVE-2023-20569, CVE-2023-34319 and CVE-2022-40982

Description of Problem An issue has been discovered in Citrix Hypervisor 8.2 CU1 LTSR that may allow malicious, privileged code in a guest VM to cause the host to crash. This issue has the following identifier: CVE-2023-34319 In addition, Intel has disclosed a security issue affecting certain Int...

External Users Unable to Authenticate via Workspace App

External users unable to authenticate the workspace app after upgrading the firmware to 13.0 build 33.52 but they can login through the web browser. Error : While logging through the workspace by giving the credentials it will again loop back to the same login page by throwing an error : "Incorre...

Web Application Firewall is blocking a valid image upload

We have observed that files with signature numbers starting with "FFD8 FFE0" are allowed through the Web Application Firewall WAF, but files with signature numbers starting with "FFD8 FFE1" are getting blocked...

System user password Encryption method or Hash function type

NetScaler system user passwords are hashed using SHA1 on 11.1 and older releases. 12.0 use SHA512. RPC node passwords are encrypted using AES256 CBC from 11.0 onwards. RC4 is used before that. The keywords encrypted, hashmethod, encryptmethod example ENCMTHD3and kek are added internally based on...

Spoofed IP Addresses for FQDN Based Tunneling

To understand the concept of Spoofed IP address in Split Tunnel of FQDN based tunneling...

PVS Target Device hangs/freezes when placed under isolation by Windows Defender

The PVS Target VM goes into a hung state...

Unable to open Citrix license manger console.

Chrome displays the error that "your clock is ahead/behind" and that it cannot validate the certificate when attempting to open the license server console locally on the license server. If you attempt to connect to the license server console remotely, there is no issue...

How to get dump file of random crash process with ProcDump tool

ProcDump can be activated as a postmortem debugger in Windows OS. The crash dump file can be automatically generated if a process crashed...

Machines are powered off even the power management is set to the preset 'always on'

Power management of the DaaS for Azure machine catalog is set to "always on", But after disconnecting the session, the machine may be shut down...

No device licenses are currently available error when using Server OS Target Devices

PVS Target devices report"No device licenses are currently Available" Restarting the PVS targets will temporarily make the error go away but it will re-appear after a brief period Under Target Device properties the assigned license will be listed as "n/a" despite licenses being available In the P...

How to convert PFX certificate without importing password to PEM certificate on ADC

This article provides instruction on how toconvert PFX certificate with importing password to PEM certificate in our document using "Import PKCS12" on GUI. Refer to...

[FAS]Fail to Launch Desktop after Clicking Desktop Icon with Error "Cannot Start *****"

User fail to launch desktop after clicking desktop icon with error "cannot start " In fas server event log, there is error ''S123 failed to issue a certificate for user upn''...

How To Troubleshoot High Packet or Management CPU Issue on Citrix ADC

CPU is a finite resource. Like many resources, there are limits to a CPU's capacity. The NetScaler appliance has two kinds of CPUs in general: The Management CPU and Packet CPU...

How to silent install workspace app for linux

Silent install workspace app for linux package. Use case: installation for multiple users using a script...

Delay in adding a store in Citrix Workspace 2203 and higher

Citrix Workspace App delays in adding the Store and enumerating resources when done manually or using a policy. This can also be seen with SSON being used with CWA...

How to update password of domain user used In Citrix Virtual Apps and Citrix Virtual Desktops

This article explains how to update the password of domain user account used in Citrix Virtual Apps and Citrix Virtual Desktops...

Unable to remove an invalid store from Storefront console

Unable to remove an invalid store from the Storefront console. Error: An error occurred while removing a Store Service...

Cannot Add Store to Workspace App, Errors "Your Apps are not available at this time."

Cannot add store to workspace app Your Apps are not available at this time. Please try again in a few Minutes or contact your help desk with this information: Cannot Contact Store...

How to export a VPX instance on an SDX to an XVA file

This article will describe how to export an XVA file of a VPX from an SDX. This file contains the entire contents of the VPX including an image of the VPX's file systems...

Difference between 'nsconmsg -K ./newnslog -d event' and 'show ns event'

This article explains how 'show ns event' nscli command is different from 'nsconmsg -d event' output...

Netscaler nstcpdump timestamp shows as UTC+0 instead of device local time(e.g. GMT+9).

Starting from version 13.1, when the TCPDUMP command is executed in CLI, GMT+0 time is applied instead of GMT+9 time set in Netscaler. Nstrace is normally applied as GMT+9 time, but only TCPDUMP is applied as GMT+0...

Azure MCS catalog update fails with FailedToStartImagePreparationVm - CreateUpdateVm-1 timed out

Unable to update a machine catalog for an Azure hosted MCS deployment. The MCS process fails early about 15% into the update The error message shows "Error - Terminated", and the action name is "MCUpdateMachineCatalog" The full stack trace is similar to this : TerminatedStack Trace: at...

Citrix Hypervisor Security Update for CVE-2023-20593

Description of Problem AMD has released updated microcode to address an issue with certain AMD CPUs. Although this is not an issue in the Citrix Hypervisor product itself, we have released a hotfix that includes this microcode to mitigate this CPU hardware issue. This issue has the following...

Your Logon Has Expired. Please Log on Again to Continue

Whenspecific users logon to Storefront Workspace App for web without Netscaler gateway, after typing the username/password, the below error appears: Your logon has expired. Please log on again to continue...

How to move VDA storage on Citrix Hypervisor

Move VDA disks to another storage on Citrix Hypervisor...

CtxMTHost.exe error "A referral was returned from the server" when launching a published application

Users report that they are receiving a non-blocking but annoying CtxMTHost.exe popup when launching published applications since the 2203 CU3 update. Error message : A referral was returned from the server...