Error: "Gateway data from the request and the authentication token are not matching"

The following warning is displayed in the Event Viewer: Gateway data from the request and the authentication token are not matching...

XenMobile 10.x how to update SQL server password on Xenmobile

XenMobile 10.x -How to update SQL server password on Xenmobile server...

FAQ: Apple's Device Enrollment Program and Citrix Secure Hub Auto Install

Q: How to download and install Citrix Secure Hub automatically during DEP initial setup without the user searching the AppStore? A : The capability to install Secure Hub during DEP initial setup of a device is supported with XenMobile 10.3.x Server and later: All you need to do is to push the...

Getting Started with Citrix Secure Web

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Web. Navigation: What is Citrix Secure Web? Citrix Secure Web MicroVPN Connection Modes Supported Web Technologies Configure Citrix Secure Web and Proxy Servers MicroVPN...

Citrix Endpoint Management (XenMobile) Server Support Bundle Overview

The following table has key information about Citrix Endpoint Management XenMobile Server Support Bundle. For additional information please review the following link. This includes: List of log files included in the bundle Log type Description of what is included in the log file Analytical value ...

NetScaler Cheat Sheets for XenMobile Integration

The purpose of these NetScaler cheat sheets is to provide a reference article with key information about each Session Policy or Session Profile configured via NetScaler / XenMobile wizard. These cheat sheets are applicable for XenMobile 9 and 10.x solutions. STWBRWIPAddress Clientless Access...

ICA Connection Stuck at "Connection in Progress" on StoreFront

When users launch an application from the Receiver for web, after getting the ICA file to the connection, the progress bar gets stuck at"Connection in Progress". The VDAs in this scenario are PVS provisioned machines, which works only for few initial hours post the reboot...

Unable to access the Store on the Mobile device if XenMobile is behind firewall

When trying device enrollment in MDM+MAM mode, user was unable to reach the Store...

Error: "Intermediate CA or Root CA Certificate Signature Verification Failed" on NetScaler Gateway

Enrollment and authentication works with LDAP policy however unable to enroll devices using CBA client certification authentication. Authentication is denied at NetScaler Gateway.While disabling authentication on NetScaler Gateway, client certificate can be pushed to the device using a device...

Citrix ICA Virtual Channels Overview

This article provides details of the design, functionality, and usage of the Citrix ICA Virtual Channels and focuses on the Citrix XenApp Plug-ins/Receiverfor Windows Target Audience Application developers, Citrixserver administrators, and help desk personnel. What are ICA Virtual Channels? A lar...

Commands Generated by XenMobile Wizard on NetScaler - SSL Offload

This article will help you when you need to run the wizard more than once for multiple XenMobile environments. This article assumes that you have the following items already installed and configured on the NetScaler: 1. NetScaler IP address NSIP 2. Subnet IP address SNIP 3. DNS Settings 4...

How to collect ADB and XCODE logs for XenMobile

To make users aware on how they can collect the ADB logs and XCODE logs...

Support for Multiple Versions of MS Office on a Machine with Terminal Services Enabled

Scenario: We have Multiple Versions of Microsoft Office installed on the Master Image or vDisk and looking forward to activate both versions using KMS This scenario is not supported. Please refer Microsoft's KBhttps://support.microsoft.com/en-us/kb/2784668according to which : "We do not support t...

TCP Profiles on NetScaler

TCP configurations for a NetScaler appliance can be specified in an entity called a TCP profile, which is a collection of TCP settings. The TCP profile can then be associated with services or virtual servers that want to use these TCP configurations. Built-in TCP Profiles For convenience of...

Citrix Credential Wallet Service and Citrix Peer Resolution Service do not start

On the Citrix storefront services console, the Citrix Peer Resolution Service and the Citrix Credential Wallet services stay in stopped state, wouldn't start even if we start manually...

Secure Mail Error: "Cannot Safely connect to the server. The server certificate is not trusted."

New Users: When attempting to connect to Secure Mail, new users encounter the following error message: "Cannot safely connect to the server. The server's certificate is not trusted." Already Enrolled Users: Already enrolled users experience the error message: "Access to your company network is no...

Stop Error "0x0000005D" or "0x000000C4" Appears When Installing Windows Server 2012 in XenServer 6.x

Stop Error "0x0000005D" or "0x000000C4" appears when starting a Virtual Machine from the Windows Server 2012 ISO, in order to install the system. The error occurs right after loading the setup files, before the actual setup starts...

Unable to log in to PVS console, error: The domain/user does not have access to the Farm

When a domain user tries to log in to the PVS console, gets error: "The domain/user does not have access to the Farm." The environment may or may not have multiple PVS sites and/or multiple domains. The domain user has been added to the "Farm Administrators" under the Security tab on the Farm...

Error: “Invalid Credentials” appears when a new password is set.

The Receiver app is configured to use published application on StoreFront through NetScaler Gateway. When logging on or launching a published application, a user is required to set a new password if the current password is expired. When a new password is set, the following “Invalid Credentials”...

Citrix PVS Console and Server Not Visible to Other Admins After Installed via CLI

After installing the Citrix Provisioning Services PVS Console and server version 2402 CU2 on a Windows Server 2019 machine using command line, the application is only visible to the user who performed the installation. Other administrators logging into the same server do not see the Citrix PVS...

CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.

Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...

Enable Azure AD Joined Device Management Functional Limitations

After configuring "Enable Azure AD Joined Device Management" stale machine objects are not automatically removed from AAD. - Made a custom aad role with the following permissions: microsoft.directory/devices/standard/read microsoft.directory/devices/delete - Assigned this role to the spn we use...

Citrix Virtual Apps and Desktops - Error displayed in WebStudio when publishing DualAdmin App-V app

You try to publish app-v applications from app-v package and you use Dual Admin mode Microsoft Management and Publishing servers are used. When you try to do this from Applications or Delivery Group node, there is an error displayed and applications are not listed. Example: When you try to perfor...

Citrix Cloud - Custom URL Conflict: "Unable to Process Your Request" on Workspace Connection

Administrators attempting to configure Citrix Conditional Authentication find that the option to utilize custom URLs or domains is unavailable. There is no apparent setting within the Conditional Authentication configuration interface to input or apply a custom URL...

SNMP for Power Supply configured but alerts not receiving

SNMP configured for Power Supply but alerts not receiving...

Configuring USB Device Auto redirection on newer Citrix workspace App for Windows

USB Device Auto redirection configuration on newer Citrix workspace App for Windows...

FAS - Users from 2-way trusted domain getting "incorrect username or password" on VDA login

Users from primary domain are able to be authenticated without issue. Users from Domain B, which is in a different forest and is trusted via 2-way trust, can authenticate with the storefront without issue. However, when launching a resource the CWA eventually loads a small window indicating the t...

Publishing an App Layering image to PVS with Offload Compositing may fail

When publishing an App Layering image to PVS using Offload Composting, it may fail...

Microsoft Security Update Validation Report November 2024

Microsoft’s November 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Virtual Desktop - Printers cannot be created if one of printer server is offline

There are 2 printer servers, each with 6 printers. Apply the printers with Citrix policy "Printer Assignment". If one printer server is offline, other online printers cannot be created in the ICA session desktop...

CVAD products update for CVE-2024-45817

CVE-2024-45817 In x86's APIC Advanced Programmable Interrupt Controller architecture, error conditions are reported in a status register. Furthermore, the OS can opt to receive an interrupt when a new error occurs. It is possible to configure the error interrupt with an illegal vector, which...

Teams 2.x missing from start menu on Server 2022/W11 Multi-session when installed in an App Layer

When deploying Teams 2.x in an App Layer on Server 2022/W11 Multi-session, Teams would not show up in the start menu...

BITS performance counters not working after publishing App Layering image to PVS

When you published an image from App Layering to PVS, Target Devices may not show BITS performance counters...

Driver Disk for Intel i40e 2.25.11 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- i40e| Ethernet/NIC| 2.25.11 Issues resolved in this...

Microsoft Security Update Validation Report September 2024

Microsoft’s September 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing...

Citrix Workspace App for IOS version 24.8.0 is crashing for users using MicroVPN

Post autoupdate of CWA for IOS 24.8.0, IOS user experiences CWA crash Issue is affecting customers with MicroVPN enabled...

Failed to execute cmdlet "Export-LogReportCsv"

While running cmdlet "Export-LogReportCsv" and setting parameter "StartDateRange" before two weeks or more, "The remote server returned an unexpected response: 502 Bad Gateway" error may show as below. ----------- Export-LogReportCsv -OutputFile "C:\temp\CitrixConfigLog.csv" -StartDateRange...

Citrix Workspace for Mac does not function with background elements are disabled.

Citrix Workspace App for Mac may not function as expected if background elements are disabled. The following errors may be encountered: Users may not be able to add an account. Users may not be able to log in to the Citrix Workspace app. CWA for Mac auto-update may fail Users may encounter...

Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...

Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

Error: Connection Failed - Citrix Endpoint Management with Certificate Based Authentication

Warning Event ID = 39 or ID = 41 on Windows Server 2008 R2 SP1 and Windows Server 2008 SP2 before February 11,2025. "Connection failed" will be shown by clicking Test Connection in PKI Entities after February 11, 2025...

Citrix Endpoint Management: Database issues

Introduction Citrix offers a series of articles dedicated to troubleshooting various database issues, such as connectivity problems, performance bottlenecks, and data corruption. By enabling quick diagnosis and resolution, these articles help minimize downtime and enhance the reliability and...

Upgrade from StoreFront 2.1 to 2.5 Fails

Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...

Error: "SR BACKEND FAILURE 181" in XenServer

After installation or upgrade to XenServer 6.0, user experiences issues with any storage related operations. The following error message appears: “SRBACKENDFAILURE181 Error In metadata Volume Operation For SR.” The following entries appears in the log /var/log/SMlog file: Error code:...

VMware vSphere 5.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware products. Citrix supports VMware vSphere 5.5, vSphere 5.5 Update 1, vSphere 5.5 Update 2, and vSphere 5.5 Update 3. This article outlines issues and their known solutions that users of vSphere 5.5, vSphere 5.5 Update 1, vSphere...

Unable to Bind Provisioning Services TFTP Service to Multiple NICs

Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...

How to Disable C-States and Turbo Mode on Fujitsu Servers

This article describes how to disable C-States and Turbo Mode on Fujitsu Servers. Virtual Machines display memory spikes and intermittent networking issues. Servers might become unresponsive when C-States are enabled, or restart unexpectedly when turbo mode is on. C-States and Turbo are responsib...

Error: "STOP: 0x0000007B ... " After Updating the Virtual Machine Tools on Provisioning Services

After switching vDisk to Private Mode and upgrading the hosting infrastructure’s Virtual Machine tools VM tools, Virtual Machine stops and displays a blue screen with the following stop error: STOP: 0x0000007B Note: This behavior does not occur with Microsoft’s Hyper-V Integration Services...

User Profiles are Created on StoreFront Servers

StoreFront stops working from a full disk or a hard drive that is out of space. User Profiles are created on the Receiver StoreFront server for users of either Receiver for Web or Receiver clients...

Blue Screen with Error Code 0x0000007B When Booting a Target from a vDisk Using Target Device Software 6.x or 7.x

When booting a Target from a vDisk using Target Device Software 6.x or 7.x, you might get a Blue Screen with error code 0x0000007B and the following error description: “ERROR: SOCKET…” The error description will contain additional values as shown in the following screen shot:...