Driver Disk for Microsemi smartpqi 2.1.30_031 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.30031...

Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

OWA not accessible on Secure Web iOS when Extended Protection is Enabled

After enabling Extended Protection on Exchange Server 2019 CU14, accessing OWA via Secure Web iOS is no longer possible. Users accessing Outlook Web Access OWA through Secure Web on iOS are continuously getting http 401 login prompt. The issue is not seen when using other browsers like Chrome or...

Netscaler Upgrades and General Configuration

Introduction This document provides useful resources and links to help with upgrading NetScaler and for performing general configuration. See the best practice guides provided below to help with validating your deployment. The tools and resources section includes the Precheck Tool, which can be...

Citrix Endpoint Management: Gateway issues Guide

Introduction Configuring Citrix Gateway with XenMobile establishes the necessary authentication for remote device access to the internal network. This setup allows mobile applications to securely access corporate servers, facilitating seamless business operations from any location and ensuring th...

Citrix StoreFront Troubleshooting: Comprehensive Guide

Introduction This serves as a central location for common StoreFront troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. StoreFront is an enterprise app store that aggregates applications and desktops from Citrix Virtual Apps and Desktops sites a...

Citrix Daas - Authentication

Introduction This article is a summary of the top support articles and Product Documents related to Citrix DaaS Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for configuration related...

Citrix Endpoint Management: Active Directory Issues

Introduction Active Directory AD integration issues in XenMobile can range from synchronization errors to authentication failures and configuration complications. This series of articles offers troubleshooting guidance and best practices to address these challenges, ensuring smooth operation and...

Citrix Endpoint Management: Guide for Enrolment issues

Introduction Enrollment issues in the Citrix XenMobile environment can significantly disrupt device management and user access. From iOS to Android platforms, these challenges range from failed MDM profile installations and persistent policy configurations to login failures and administrative rol...

Targets Booting Very Slowly - Windows Splash Seen for over 10 Minutes

New deployment targets taking over 10 minutes to boot. Background Target device gets to the Windows splash and then it takes over 15 minutes to load Windows. After Windows loads, there is no performance problem...

How to Export a Virtual Machine to an External USB Drive

This article describes how to export a XenServer Virtual Machine VM to a USB storage device...

Error: "A duplicate IP address was assigned" on Provisioning Server Target Devices

Two IP addresses are assigned to individual PVS target devices streaming network adapters. The behavior can occur on every boot, or intermittently. Background This can occur in environments with DHCP solutions which may assign different IP addresses to individual target devices, at pxe dhcp reque...

VMware vSphere 5.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware products. Citrix supports VMware vSphere 5.5, vSphere 5.5 Update 1, vSphere 5.5 Update 2, and vSphere 5.5 Update 3. This article outlines issues and their known solutions that users of vSphere 5.5, vSphere 5.5 Update 1, vSphere...

Relating IntelliCache and In-memory Read Caching

Introduced in XenServer 5.6 SP1, IntelliCache is designed to reduce the volume of storage I/O hitting the network and the storage repository SR shared with other hosts. Introduced in XenServer 6.5, in-memory read-caching is designed to reduce the volume of storage I/O hitting an SR and reduce I/O...

Error: "An error occurred during synchronization" in StoreFront

When trying to synchronize changes on a StoreFront multi-server environment, the following errors are displayed: Error: “An error occurred during synchronization” You might also view errors in the StoreFront Server Console Server Group. Error: “Cannot get valid synchronization state information...

How to Check if Extra C-States are Enabled without Booting into the BIOS

This article describes how to check extra C-States are enabled in the host without rebooting into the BIOS...

Screen Refresh Issues Through a Seamless Pass-Through Session

The screen might not repaint properly because of a poor refresh rate. Therefore, certain areas of the application appear grayed out or distorted. This happens when running an application in seamless mode while utilizing the pass-through client on the server. Manually refreshing the application do...

How to use PING to check for proper MTU level for fragmentation for storage networks

There are many times in XenServer environments where the customer will have implemented MTU of 9000 to be able to enjoy the benefits of Jumbo Frames. While this is 100% supported, it is not 100% recommended. For the best customer experience we need to be able to suggest, test, and implement the...

Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State

After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...

Importing an Existing vDisk in Provisioning Services Console Causes Error

When importing a vDisk using theProvisioning Services PVSServer Console, the error “Invalid disk file for . Cannot add disk” appears. The SoapServer.log displays the following text, if Info level logging is enabled: INFO Mapi.Command - Get UndefinedDisks: Disk is not valid, needs to be a base .vh...

How to Manually Create a Database for Provisioning Services

This article describes how to manually create a database for Provisioning Services when the database administrator prefers to create the database manually. Requirements The DbScript.exe file located in “C:\Program Files\Citrix\Provisioning Services”. SQL Database Server. SysAdmin privileges to ru...

Session Timeout are Not Applied on StoreFront Servers

Session timeout are not applied on the StoreFront servers. When a user tries to log on or launch an application the following error is displayed: Logon has expired. Restarting the Wallet services and upgrading to StoreFront 2.6 did not resolve the issue...

SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping

This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...

Recommended Installation Sequence for XenDesktop 4 Hotfixes

This article contains information about the recommended installation sequence for XenDesktop 4 Hotfixes. Note : The PDF file attached to this article shows the sequence in graphic form. Background XenDesktop 4.0 Desktop Delivery Controller DDC software has a number of components, such as Core...

Provisioning Services Database Unable to Configure

Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...

IPC Error While Validating Provisioning Services Store

Multiple Provisioning Services Servers in the farm come with an IPC error when trying to validate the store path except on the server you are running Provisioning Services Server console: When validating the store, following error appears in the console Log:...

Errors: "Failed to Snapshot", "VSS_E_VOLUME_NOT_SUPPORTED"

When attempting to build an image from a Windows7 or Server 2008 Virtual Machine VM with Imaging Wizard or P2PVS, the following error message is displayed: "Failed to Snapshot" Imaging Wizard/P2PVS log shows the following error message: "VSSEVOLUMENOTSUPPORTED" and terminates with an error messag...

Error: "Uninstalling StoreFront Failed With Exit code -1" While Uninstalling StoreFront

The following message appears whileuninstalling StoreFront: Uninstalling StoreFront failed with exit code -1...

Repeater RAID Command Usage

This article contains additional information on commands used in breaking, repairing, and monitoring RAID arrays on 85xx/88xx Branch Repeater appliances. Show Summary Status of Arrays Description This command displays the current state of all RAID arrays defined on the Branch Repeater appliances...

Worldwide Support Services Delivery Guide - 2024

Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...

Storefront - Event ID 3005 - The request queue limit of the session is exceeded

When a user attempts to enumerate using the StoreWeb URL in a browser, not all icons are not enumerated. This can also occasionally result in enumeration failure and an error stating "Cannot complete your request" during enumeration. On the Storefront server, Windows Event Viewer Applications and...

SSH communication between Netscaler Console nodes and/or Netscaler/Netscaler-SDX instance(s) fails

After upgrading Netscaler Console aka. ADM from earlier versions to either13.1-53.17 or 53.22 refresh build or 14.1-25.53, certain tasks like re-creating HA deployment, Netscaler backup , or other tasks involving SSH connection may fail and manifest in error popup or log entries in...

CWA - Multimonitor -Session resolution on external displays is not in sync

Issue seen with multiple external monitors via docking stations. When session is spanned across all the screens, the resolutions on either side are not in sync and there is a disjointed black section in the middle. Also, the mouse control seems slightly off. As a workaround use the desktop is...

Imported Citrix Policy lists Delivery Group names from source site in the policy filter

If Citrix Policies are exported from a site and imported to a different site, the export caries Delivery Groups from source site in Assign Policy filter. Command to export & import policy Export-BrokerDesktopPolicy | Out-File -FilePath C:\Temp\PolicyExport.txt Import-BrokerDesktopPolicy Get-Conte...

PVS 2402 | Console Setup: EdgeWebView2 not installing correctly

When launching the "Console Installer" it tries to install the prerequired software which includes Edge WebView2. In some cases when installing it from the iso, Edge WebView2 might not show up in "appwiz.cpl" or "Apps and Features". If you start the "Console Installer" again it is shown as "not...

Duplicate Icon visible for all published Applications

Duplicate icons appear for the same applications in Citrix Workspace...

Citrix cloud - Failed to create AD accounts for an MCS Catalog with PowerShell SDK.

You may be unable to create a computer AD account with PowerShell SDK using a service account. It will fail with error: Command: $adAccounts.FailedAccounts Impersonate user logon failed, Win32 Error Code: 1385 Error Reason: InvalidParamtersForADOperation...

NITRO API commands not working, request times out.

NITRO API endpoint is not working, the requests sent to the NSIP timeout without a response...

[NetScaler-Gateway] iOS CWA cannot connect to Store, 500 Internal Server Error 43549

You may encounter the issue when login with iOS workspace app, user cannot connect to StoreFront after login NetScaler gateway. In nstrace, you can observe the following symptom: 1. NetScaler responds iosc cookie to client: POST /nf/auth/webview/done HTTP/1.1...HTTP/1.1 200 OKSet-Cookie:...

Fail to install Probe Agent 2311

2311 Probe Agent can not be installed with the error in following screenshot...

Citrix Provisioning - Converting An Existing vDisk From BIOS To UEFI

Converting an existing BIOS vDisk into UEFI vDisk for future PVS Target Device support...

Idle session timeout warning message does not display in ICA session

The below idle session timeout warning message is not displayedbefore the idle ICA session is disconnected. The idle session timeout warning shows up in RDP session on the same VDA. The Idle session timers are configured via RDSH policy. The issue is only seen in ICA session when HDX Adaptive...

[NetScaler] Multicast packets may cross members within LA channel on SDX with i40e NICs

On a Fortville NIC SDX platform with i40e driver. When LA channel is configured with 10G or 25G NICs and is assigned to a NetScaler VPX. The VPX may receive unexpected multicast packets that was sent by itself through another member of the LA channel. Such as VRRP control plane messages. The...

Will the "World Wide Web Publishing Service" be stopped during Storefront propagation

Will the "World Wide Web Publishing Service" be stopped while the StoreFront "Propagate Changes" is in progress?...

NSC: NetScaler (Citrix ADC) MPX5900/5900Z

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler CitrixADC MPX 5901/5901Z, MPX 5905/5905Z, MPX 5910/5910Z The tables below explain the NetScaler Citrix ADC life cycle management milestones and important information regarding dates and options during this period.The dates...

Is it possible to customize the Virtual Channel function on Citrix Virtual Apps and Desktops ?

The Citrix Virtual Channel software development kit SDK supports writing server-side applications and client-side drivers for more virtual channels using the ICA protocol...

Error "Enabling of SSLv3 is not supported on this platform" when enable SSLv3 in MPX 9110

Navigate to Traffic Management Load Balancing Virtual Servers , 2. Select and edit the SSL Virtual Server; 3. Click SSL Parameters , 4. Check SSLv3 option, 5. Error prompt: "Enabling of SSLv3 is not supported on this platform"...

PVS | Error Id: XDDS:A6D8C1E7 - Unable to add Target Device to Catalog

Attempting to add Target Devices will return the following error: "The virtual machine with Mac Address in the selected Device Collection could not be found in any available connection". In View Details the following information is present: Error Id: XDDS:A6D8C1E7 Exception: DesktopStudioErrorId ...

The status of VDA machine was "Stopped" instead of "Stopped (Deallocated)" on Azure Portal

The following behavior was confirmed for dedicated machines created using Azure on-demand provisioning. - If shutdown the target VM within the OS, the status will be "Stopped" on Azure Portal. If it is "stopped", it will be subject to Azure pay-as-you-go billing. - If the target VM is from the...

Citrix DaaS: Single sign-on (SSO) not working after enabling FAS

In the DaaS environment, Single sign-onSSO did not work after enabling FAS, and users were prompted to enter credentials. FAS was enabled with Azure AD as IDP in a single-domain environment. Event ID 105, 120 and 121 logged on the FASServer,indicated that the Certificate wasissued by the Windows...