After upgrading from 1912 to 2402, unable to view license usage in Studio

After upgrading Delivery controllers from 1912 to 2402, unable to view license usage in Studio. Studio show error : An error has occurred with the Citrix License Server. Check the license server to make sure it is running, then try again...

PVS Server Down In Console After Upgrade to 2402CU1

After upgrading the first PVS Server in the FARM to 2402 CU1 and running the Configuration Wizard the PVS Server appears down in the console. The Configuration Wizard completes with errors. The following is one example found in the AOT logs:...

Publishing an App Layering image to PVS with Offload Compositing may fail

When publishing an App Layering image to PVS using Offload Composting, it may fail...

PVS 2407 BIOS target devices crash on PVS reconnect

PVS 2407 BIOS based Target Devices crash on PVS reconnect. Customers would typically encounter a requirement for a PVS reconnect when performing load balancing operations, for example when patching and rebooting PVS servers. PVS reconnect would also occur during normal operation if sufficient PVS...

Geolocation redirection not working

The Citrix Optimizer's default OS templates disable the "Geolocation Service" on Citrix VDAs, which causes the geolocation redirection to fail...

Microsoft Security Update Validation Report September 2024

Microsoft’s September 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing...

Storefront - How to check the trace level of StoreFront diagnostics logs

This article describes how to check the trace level TraceLevel of the StoreFront diagnostics logs...

Cannot download source for Citrix Hypervisor hotfixes

The Hotfix Source link in articles for Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes hangs when attempting to download the hotfix source file. This problem occurs whether or not the user is logged in to their Citrix account through the Log In link provided on support.citrix.com...

Failed to execute cmdlet "Export-LogReportCsv"

While running cmdlet "Export-LogReportCsv" and setting parameter "StartDateRange" before two weeks or more, "The remote server returned an unexpected response: 502 Bad Gateway" error may show as below. ----------- Export-LogReportCsv -OutputFile "C:\temp\CitrixConfigLog.csv" -StartDateRange...

"WSL/Service/CreateInstance/CreateVm/ConfigureNetworking/HNS/0xe000020b” installing WSL2 in MCS VMs

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Citrix Customer Success Services Selectにおける構成とインストールの問題に関するお問合せについて

構成とインストールの問題に関するサポートの対応範囲、FAQ をご案内します...

Unable to set DefaultReuseMachinesWithoutShutdownInOutage using PowerShell command

While runing the PowerShell command "Set-BrokerSite -DefaultReuseMachinesWithoutShutdownInOutage $true" in Citrix Virtual Apps and Desktops CVAD 2203 LTSR environment, the following error "A required feature is disabled by the system configuration" was shown...

Backup and restore capabilities in XenServer xsconsole

XenServer hosts store metadata about VMs and associated resources such as storage and networking. This metadata forms a complete view of all VMs available across the pool. You can backup this database to recover from physical hardware failure and other disaster scenarios. The legacy backup and...

XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144

Description of Problem Two issues have been identified, the first of which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and the second of which affects Citrix Hypervisor 8.2 CU1 LTSR only. The first issue, which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR, may allow...

Netscaler High Availability issues

Introduction This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with Netscaler High Availability HA. Overview of the Issue NetScaler High Availability HA offers seamless failover capabilities to maintain uninterrupted...

Netscaler Upgrades and General Configuration

Introduction This document provides useful resources and links to help with upgrading NetScaler and for performing general configuration. See the best practice guides provided below to help with validating your deployment. The tools and resources section includes the Precheck Tool, which can be...

Xenserver Upgrade: Comprehensive Guide

Introduction This article aims to assist you in XenServer upgrade process and troubleshooting Overview of the Article This article will assist you in finding resources that discuss upgrading procedures and troubleshooting techniques Appendix: Top Knowledge Content Troubleshooting Common Problems...

Citrix Endpoint Management: Intune issues Guide

Introduction Citrix Endpoint Management delivers secure micro-VPN connectivity, allowing seamless access behind corporate firewalls, while Intune enhances data protection for Office 365 mobile apps, preserving the end-user experience. Together, these technologies ensure robust security without...

Netscaler SDX RAID

Introduction This article provides the instructions on how to replace the faulty physical drive on SDX box Overview of the Issue RAID replacement on SDX and steps to replace it. Note:The SDX appliance in its default configuration is shipped with four disk slots populated with solid-state drives...

Citrix Endpoint Management: Database issues

Introduction Citrix offers a series of articles dedicated to troubleshooting various database issues, such as connectivity problems, performance bottlenecks, and data corruption. By enabling quick diagnosis and resolution, these articles help minimize downtime and enhance the reliability and...

Netscaler Licenses

Introduction These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products. Overview of the Issue These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace...

XenServer VM Tools

Introduction Instances where XenServer encounters various errors while installing XenServer VM tools Overview of the Issue In different situations, XenServer has some issues when installing VM tools, possibly due to various factors. This article will outline different scenarios and potential...

Recommended Installation Sequence for XenDesktop 4 Hotfixes

This article contains information about the recommended installation sequence for XenDesktop 4 Hotfixes. Note : The PDF file attached to this article shows the sequence in graphic form. Background XenDesktop 4.0 Desktop Delivery Controller DDC software has a number of components, such as Core...

How to Configure StoreFront to Start Published Desktops in Full Screen Mode

This article describes how to configure StoreFront to start published desktops in Full Screen Mode...

Repeater RAID Command Usage

This article contains additional information on commands used in breaking, repairing, and monitoring RAID arrays on 85xx/88xx Branch Repeater appliances. Show Summary Status of Arrays Description This command displays the current state of all RAID arrays defined on the Branch Repeater appliances...

How to Configure NetScaler and StoreFront for Internal and External Connections

This article describes how to configure NetScaler and StoreFront with two NetScaler Gateways, two StoreFront sites, two different subnet IPs, and one URL for both internal and external connections...

Targets Booting Very Slowly - Windows Splash Seen for over 10 Minutes

New deployment targets taking over 10 minutes to boot. Background Target device gets to the Windows splash and then it takes over 15 minutes to load Windows. After Windows loads, there is no performance problem...

VMware vSphere 5.5 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware products. Citrix supports VMware vSphere 5.5, vSphere 5.5 Update 1, vSphere 5.5 Update 2, and vSphere 5.5 Update 3. This article outlines issues and their known solutions that users of vSphere 5.5, vSphere 5.5 Update 1, vSphere...

When to Enable Intermediate Buffering for Local Hard Drive Cache?

Background Enabling Intermediate Buffering improves throughput performance with writing to the write cache drive and can improve target device performance as well. Refer to Buffered Services for additional information on buffered file I/O services. The following are some points to consider before...

Hotfix Rollup Pack 1 for XenApp 5 2008 - Features and Enhancements List

This article describes Hotfix Rollup Pack 1 for Citrix XenApp 5 for Microsoft Windows Server 2008. Hotfix Rollup Pack 1 is cumulative - it can be installed on top of the XenApp 5 for Windows Server 2008 base product, on top of the first Feature Pack, Feature Pack 2, or Feature Pack 3. HRP01...

Error: Unable to Create Deployment in StoreFront

When creating a new deployment in StoreFront, the deployment fails with the following error: "Unable to Create Deployment " This error is logged in Event Viewer: New Server Deployment Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured runni...

FAQ: Disconnected ICA Sessions Release Connection License

Q: What are thereasons for the disconnected ICA sessions to release their Connection License? A : Active ICA sessions might be disconnected due toanynetwork issues or a user might have intentionally disconnect the session instead of logging off. In either of the cases disconnect or log off, the...

How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

When Failing Over to a SQL Mirrored Database, the Provisioning Server Shows as Offline and is Unable to Connect

When failing over to a SQL Mirrored Database, the Provisioning Server shows offline and is unable to connect...

How to Export a Virtual Machine to an External USB Drive

This article describes how to export a XenServer Virtual Machine VM to a USB storage device...

Pass-through Authentication Might Fail Starting Publish Desktops with StoreFront and Desktop Viewer

Pass-through authentication to StoreFront does not work when starting XenApp published desktops. When users log on to the client workstation with Windows Active Directory AD credentials, the Receiver starts and successfully passes the user credentials to the configured Store and displays availabl...

XenMobile: Unable to enroll devices Error: "Username and Password are Incorrect"

User is unable to enroll in XenMobile After entering username and password in SecureHub usersreceive the error: "Incorrect Username and Password are Incorrect" Users are able to authenticate in windows with the same credentials...

Setting vDisk Boot Menu as a Default Option

This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...

How to Disable C-States and Turbo Mode on Fujitsu Servers

This article describes how to disable C-States and Turbo Mode on Fujitsu Servers. Virtual Machines display memory spikes and intermittent networking issues. Servers might become unresponsive when C-States are enabled, or restart unexpectedly when turbo mode is on. C-States and Turbo are responsib...

How to Set CloudBridge 2000\3000 SVM Management IP Address Using LOM Port

This article describes how to set CloudBridge 2000\3000 appliance's SVM Management IP address by using the Lights Out Management LOM port. Requirements:- You require a routable remote IP connectivity to the LOM port for Graphical User Interface GUI and access to the Service VM SVM GUI to run the...

XenServer - Overview of Disaster Recovery Options

This article provides an overview of different backup/restore methods available in XenServer for Virtual Machine Metadata. Background Backup/Restore or Site Recover/Disaster Recovery options in XenServer have evolved over recent product versions. This document briefly explains those options...

Error: "Uninstalling StoreFront Failed With Exit code -1" While Uninstalling StoreFront

The following message appears whileuninstalling StoreFront: Uninstalling StoreFront failed with exit code -1...

Copied vDisk Fails to Start in Private Mode

Provisioning Services Server target devices fail to boot in private mode with the following error: “vDisk file access permission denied ” The error does not occur when the target devices boot is in standard mode...

DHCP configurations for PVS

Citrix recommends DHCP configuration which ensures that a PVS target device receives the same IP address for all DHCP requests during its booted lifespan. The end result should be a target device using the same IP address it received at boot time, for the entirety of its booted lifespan. DHCP...

Worldwide Support Services Delivery Guide - 2024

Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...

End of Sale and Renewal for XenServer Standard and Premium Editions

Cloud Software Group has decided to end of sale EOS, and end of renewal EOR XenServer Standard and Premium Edition stand-alone offerings on June 3rd, 2024. This change is designed to simplify our product line and deliver superior value and user experience to our customers. From June 3rd onwards,...

The detail explanation about the parameters in License file

This article explains the parameter details in License file...

VDA registration failures after Cloud Connector rebooted for OS updates

Virtual Delivery Agent VDA machines fail to register after a Cloud Connector on version 6.92.0/4.349.0 restarts following an OS update. The event logs of the Cloud Connector will have the following events written prior to system restart and the registration failures: Source: User32 EventID: 1074...

Unable to create New Machine Catalogs or New virtual machines in existing Machine Catalogs

Issue : Unable to create New Machine Catalogs or New virtual machines in existing Machine Catalogs. Error : Failed to create virtual machine 'VM', account name was not found. Description: Unable to add new machines in existing machine catalogs. Unable to create new machine catalogs. Unable to...

PVS export wizard reports "No Devices Found to Export"

Unable to add PVS provisioned machines to Studio Machine Catalogs. When using the Export Devices Wizard, users receive the error "No Devices Found to Export". Issue remains even after deleting and recreating the AD computer objects...