How to check Apache version of NetScaler

To check which version of Apache is running on NetScaler...

Citrix PDF Printer does not open full screen with Edge as default PDF viewer

When users are using the HTML5 client and Citrix PDF Printer while using Edge as the default PDF viewer the print job is shown but there is a scroll bar on the right. If the user changes to Adobe as the default PDF viewer the print job displays correctly...

Citrix FAS 12.1 -Unable to launch apps -access denied error on storefront servers

When launching Apps\Desktops user receives "Cannot Start App" or "Cannot start Desktop", and Errors/Warnings on StoreFront "Access Denied", Event ID 1 Error and Event ID 28 Warning...

CapsLock and Eisu keys on Japanese 106 keyboard are not working on VDA

When end users connect a Japanese 106 keyboard to the machine where CWA Linux installed and select Scancode mode in Citrix Linux, the extra keys in a Japanese 106 keyboard might not work on VDA. The Caps Lock or Eisu 英数 key is a special key that has different functions in different keyboard layou...

ICA file not opening automatically instead it is downloading on browser on Double hop scenario

Every time an application is launched, it opens with a browser instead locally installed workspace app even though the native workspace app is the default selection...

WEM agent installation fails with error code "0x80072ee2"

Error when upgrading\installing WEM agent: "Setup failed. One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80072ee2 - Unspecified Error"...

Test the communication between DDC and SQL with an .udl file

If you would like to test if the communication between DDC and SQL is working fine, outside Citrix, you can create an .udl file on desktop and try to access the SQL server using the required username and password. If the communication completes successfully, you can continue troubleshooting from...

Fail to add ADC URL into Citrix Workspace APP with "Http Error"

Fail to add ADC URL into Citrix Workspace APP with "Http Error" Error message "Your account cannot be added using this Server Address. Make Sure you Entered it correctly" Both Citrix Workspace APP for Windows and for Linux have the same issue Only cannot add ADC URL, if directly add Storefront UR...

SSL handshake failure when client hello contains cipher suit "TLS_EMPTY_RENEGOTIATION_INFO_SCSV"

During SSL handshake process in packet trace: 1. After client sending "Client Hello" contains cipher suit "TLSEMPTYRENEGOTIATIONINFOSCSV " to NetScaler, NetScaler replied "server Hello "、"certificate"、"server key exchange " and "server hello done" to client. Refer pic.1 2. client replies...

Unable to provision new target devices when using Xendesktop Setup Wizard

Getting error message when we try to create Target devices using the XenDesktop wizard via PVS console. Error message "Cannot connect to the hypervisor at 'XXXXXX'. Failed to connect to the remote server. Unable to locate server. The underlying connection was closed: Could not establish trust...

How to get dump file of random crash process with ProcDump tool

ProcDump can be activated as a postmortem debugger in Windows OS. The crash dump file can be automatically generated if a process crashed...

MS KB5014754 - Audit events found for FAS

As Per the Microsoft KB linked below, we have found audit events on our domain controllers that indicate we will be impacted when this change is enforced. We need the remediation steps, so we can implement them before we're impacted...

Prompt error "Cannot start desktop" when launching desktop through SSLVPN

End-users fist build SSLVPN connection to Citrix Gateway: Access Storefront directly tolaunch their desktops. Below error prompt:"Cannot start desktop ". ICA file cannot be downloaded...

How to Change Write Cache Disk Letter

In particular scenario, write cache disk letter need to be other letter rather than 'D'. This article descirbes how to implement this request...

Workspace app timeout when launching desktop VDI which is in powered off state

VDA is in powered Off state on the hypervisor. User clicks on the desktop icon and machine starts on hypervisor due to powerOnlaunch request and registers but the launch fails with the below error : Citrix Workspace : Could not start appThere was a problem contacting "XXX"...

Driver Disk for Cisco enic 4.4.0.1-930.6 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.4.0.1-930.6 Issues resolved in this driver disk...

StoreFront - Unable to import configuration

Unable to import StoreFront configuration from existing environment into a newly installed Storefront server with no stores created...

PVS server lost the connection to vDisk after storage failover.

vDisks are located in NAS storage which is created as failover group. After storage failover occurs, PVS server loses the connection to the vDisks and does not automatically recover it. Target devices freeze during that time since the vDisk I/O to NAS storage stops...

How to add all VDA logon user accounts in "Direct Access Users" group automatically

Add all user accounts in "Direct Access Users" group automatically...

[NetScaler] Black Screen in launching ICA when enabling HDX Insight

Launching ICA through Citrix Gateway with HDX Insight enabled, you may see black screen issuerandomly for about 3040 seconds in the beginning of desktop view on Citrix Workspace App...

Unable to detect AD forest while creating machine catalog in Citrix DaaS

Unable to detect AD Forests with two domains abc.loc and xyz.loc in the Citrix Cloud environment while creating a machine catalog with below error - ErrorDetails":"Error Id: XDAPI:6E90CBED\r\n\r\nException:\r\nDesktopStudioErrorId : ExceptionThrown\r\nException : System.InvalidOperationException:...

Additional Lifecycle Information for Receiver for Mac

This article is a supplement to theLifecycle Milestones for Citrix Workspace App and Citrix Receiver . It provides additional details on End of Maintenance and End of Support dates for the listed versions of Citrix Receiver for Mac. Additional Lifecycle Information for Receiver for Mac Receiver f...

Citrix ADC VPX VM STATE Halted after upgrade to SDX 13.1

After upgrade to SDX 13.1 27.59 or lower 13.1 version firmware, you may find SDX booted with SVM running, but VPX in Halted state. Try launch the VM you get the following error: "INTERNALERROR xenopsd internal error: Unix.UnixerrorUnix.ENODEV. "write". "" Checking mpscontrol.log on SVM, you may...

Certificate Binding lost after upgrade.

Certificate bindings lost from SSL Virtual Servers after Reboot / Upgrade Certificates may not be lost. It's just the certificate installation lost which leads to bindings lost...

Communication ports used for ADC, ADM

Customer's security team has scanned unusual traffic originated from SNIP from ports 4899,12345 etc.. Customer wanted to investigate on this...

Driver Disk for Cisco fnic 2.0.0.85 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Version ---|--- fnic| 2.0.0.85 Issues Resolved In this Driver Disk Includes general enhancements and bug...

SSL Scan from https://myssl.com/ Reports ADC SSL vServer TLS 1.3 is Disabled

If you perform an SSL scan fromhttps://myssl.com/, sometimes it reports TLS1.3 is disabled even if ADC vServer is correctly configured...

NTUSER.DAT does not unload from the VDA servers after user logoff

Cached local profile does not get deleted asNTUSER.DAT does not get unloaded...

CWA 2202 : Published desktop fails to launch when CWA is used

-- Issue with CWA only -- Same endpoint works when same VDA is launched from Store URL -- Issue with 1 end point only -- Never worked on the CWA -- First time set up Details...

Windows 10 Endpoints Are Not Redirecting Input Devices Properly And Output Redirection Works Fine

This Local Policy Settings must be enabled within the VDA and Endpoint: Local Group Policy Editor: "Computer Configuration Administrative Templates Windows Components Remote Desktop Services Remote Desktop Session Host Device and Resource Redirection" Allow Audio And Video Playback Redirection...

MDM Policy on macOS 12 devices shows as “Unverified”

Current enrolled devices that were upgraded from macOS 11 or earlier to macOS 12 or newly enrolled devices on macOS 12 may show “Unverified” under the macOS device “System Preferences Profiles”...

Simplified Steps for Reverse Imaging PVS vDisk to Citrix Hypervisor VM

In order to accomplish some upgrades, you need to boot to the “hard drive” instead of the network. Some of the cases where booting to the hard drive are required: Uninstall PVS agent to upgrade Uninstall the Network Adapter to replace or upgrade Uninstall the Citrix Hypervisor tools to upgrade...

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN

How to troubleshoot the DEAD WAN Path state on Citrix SD-WAN...

How to Backup the Configuration on Citrix SD-WAN Orchestrator

Procedure to Backup the Configuration on Citrix SD-WAN Orchestrator...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

SD-WAN Diagnostics Tool traffic (ping, traceroute and iperf) is being dropped by firewall policy

SD-WAN Diagnostics Tool traffic ping, traceroute and iperf is being dropped by a firewall policy manually configured to drop traffic that has not been explicitly allowed...

Target device fails to boot from promoted vdisk : LoadImage error: not found

Create a new vdisk version ,make changes to this version ,and boot target device from the new version failed: LoadImage error: not found...

Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. The removal of NPAPI support will affect user experience for users who access Citrix Receiver for We...

Failed to publish image with platform layer if offload Compositing feature is enabled.

When offload Compositing feature is enabled, you may failed to publish image, which contains a platform layer. ELM log shows the following error: "An unexpected error occurred; export the log files and notify Technical Support that this error occurred."...

Error: Unable to Create Authentication Service for Receiver StoreFront

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information During the initial setup of Receiver StoreFront server on either deployment option, Single or...

How to Configure Citrix Receiver for Windows 4.2 to Display Application Icons On the Server Side and Client Desktop

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article explains how to configure Citrix Receiver for Windows 4.2 to display application icons on...

Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage

After an interruption in service, some target devices are giving an error "login request timed out"...

Launching Citrix Virtual Desktop or App Sessions Prompts via Citrix Workspace App "An Online Application is attempting to access information on a device attached to your computer"

When launching Citrix Virtual Desktops or Apps, users are prompted with: "An Online Application is attempting to access information on a device attached to your computer"...

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Workspace App for Mac

Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications: "SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error : 183"...

LDAP authentication failed with error code 4003 and Group length is very large

One user cannot login Gateway with LDAP authentication and other users can login normally...

Hotfix XS82E002 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Driver Disk for Cisco enic 4.0.0.11 - For Citrix Hypervisor 8.x CR

Who Should Install this Driver Disk? Customers running a Citrix Hypervisor 8.x release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Version ---|--- enic| 4.0.0.11 Issues Resolved In this Driver Disk Includes general enhancements and bug fixes...

Updates to XenVIF Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVIF are the latest that are available through Windows Automatic...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...