Screen Refresh Issues Through a Seamless Pass-Through Session

The screen might not repaint properly because of a poor refresh rate. Therefore, certain areas of the application appear grayed out or distorted. This happens when running an application in seamless mode while utilizing the pass-through client on the server. Manually refreshing the application do...

How to Backup the XenMobile Database

This article describes how to back up the XenMobile database...

Virtual Desktop Agent Registration with Controllers in XenDesktop

Virtual Desktop Agent Registration with Controllers in XenDesktop. Event ID: 1022 Event ID: 1001 For successful installation, re-install Virtual Desktop 5.5. After the installation is successful, the following message is displayed: “Unable to initialize new components. The machine will register a...

How to Remove a Server from a XenServer Pool that Contains Only One Host

This article describes how to remove a server from a XenServer pool that contains only one server. The procedure to remove servers is also described in the XenCenter help. When you remove a server from a pool that contains only one server Pool Master, the pool will be deleted and the Pool Master...

CloudBridge 4000 and 5000 to Optimize NetApp SnapMirror Traffic1

This article describes how you can configure Citrix CloudBridge 4000 and 5000 to optimize NetApp SnapMirror traffic between two Data centers. The article also provides the benchmarking results from lab testing efforts to quantify the gains that can be attained by deploying NetApp SnapMirror...

USB Support in XenApp/XenDesktop Server Products

This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...

Error: Unable to Create Deployment in StoreFront

When creating a new deployment in StoreFront, the deployment fails with the following error: "Unable to Create Deployment " This error is logged in Event Viewer: New Server Deployment Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured runni...

"Error 1722 . There is a problem with the Windows Installer package" on Provisioning Services

When removing or Installing the Citrix Provisioning Services PVS Server Console or Citrix Provisioning Services PVS target Device X64 from Add/Remove Programs or Provisioning services ISO, the following error message appears: “Error 1722. There is a problem with the Windows Installer package.A...

TCP Checksum Interoperability with RFC1624

Customer installed a Repeater 8540 at Data Center and two Branch Repeater 300 appliances at two branch offices for the Proof of Concept POC test. After installation, customers in the branch offices reported that ICA sessions stopped responding from time to time. The session does not respond to...

VMware vSphere 5.5 - Communication Issue from Studio Console

Hosting a VMware vSphere 5.5 server through XenDesktop or XenApp Studio displays the following error:...

Error: "Cannot connect to server. Try again in a few minutes" on StoreFront

End-user is unable to add Store into Receiver, unless the full Store path is appended. Example https://SF-FQDN/Citrix/; - Add Store is successful https://SF-FQDN - Add Store fails: After user gets prompted for credentials, an error message appears: "Cannot connect to server. Try again in a few...

Storefront: Citrix Storeweb URL should have custom error page

Redirect StoreFront users to a custom error page, if a page is inaccessible for some reason. Example : If a user tries to access "StoreURL/ Script", it will trigger an unhandled exception and User will get a generic page which suggests steps to add a custom error page. This may be considered a ri...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 8

Package name: xms10.15.0.10808.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: July 2024 Languages...

Windows Screen Saver may not produce desired animation or image in ICA desktop session

Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...

Citrix CDFControl Service How to Save Logs On A UNC Network Share

Sometimes it may be necessary to save trace data to a shared network folder, for example, crash/hang issues with non-persistent VDAs or due to local disk space constraints...

Storefront - Event ID 3005 - The request queue limit of the session is exceeded

When a user attempts to enumerate using the StoreWeb URL in a browser, not all icons are not enumerated. This can also occasionally result in enumeration failure and an error stating "Cannot complete your request" during enumeration. On the Storefront server, Windows Event Viewer Applications and...

The detail explanation about the parameters in License file

This article explains the parameter details in License file...

PVS StreamProcess is crashing

PVS stream process is sporadically crashing...

CWA - Multimonitor -Session resolution on external displays is not in sync

Issue seen with multiple external monitors via docking stations. When session is spanned across all the screens, the resolutions on either side are not in sync and there is a disjointed black section in the middle. Also, the mouse control seems slightly off. As a workaround use the desktop is...

CLI SSH not working after upgrade with OpenSSH vulnerability patch Error Bad SSH2 cipher spec

After Upgrading to a firmware version with OpenSSH v9.3 patched for the recent SSH vulnerabilities 12.1-55.304+ FIPS, 13.0-92.23+, 13.1-53.4+, 13.1-37.180+ FIPS, 14.1-22.16+ SSH is not working anymore. Putty throws the error: Network error: Software caused connection abort...

VDA registration failures after Cloud Connector rebooted for OS updates

Virtual Delivery Agent VDA machines fail to register after a Cloud Connector on version 6.92.0/4.349.0 restarts following an OS update. The event logs of the Cloud Connector will have the following events written prior to system restart and the registration failures: Source: User32 EventID: 1074...

Imported Citrix Policy lists Delivery Group names from source site in the policy filter

If Citrix Policies are exported from a site and imported to a different site, the export caries Delivery Groups from source site in Assign Policy filter. Command to export & import policy Export-BrokerDesktopPolicy | Out-File -FilePath C:\Temp\PolicyExport.txt Import-BrokerDesktopPolicy Get-Conte...

Unable to reconnect to disconnected session.

Attempts to reconnect to a session might fail and the session might disappear from Citrix Director. A new session is launched instead of reconnecting to the existing session. To enable the fix, set the following registry key: Session Manager terminates session launches when the Group Policy...

PVS | StreamService cannot access vDisks after reboot

Intermittent problems with the StreamService of the PVS servers. Infrequently, when the PVS server boots, the StreamService is unable to access the vDisks. The event logs show the error message "Login failed error code: 2 for device : Server : vDisk file access permission denied". Two short-term...

PVS 2402 | Console Setup: EdgeWebView2 not installing correctly

When launching the "Console Installer" it tries to install the prerequired software which includes Edge WebView2. In some cases when installing it from the iso, Edge WebView2 might not show up in "appwiz.cpl" or "Apps and Features". If you start the "Console Installer" again it is shown as "not...

How to keep your visual effects settings in HDX/ICA session

In HDX/ICA session some visual effects are disabled. This article describes how to keep your visual effects settings in HDX/ICA session...

Citrix cloud - Failed to create AD accounts for an MCS Catalog with PowerShell SDK.

You may be unable to create a computer AD account with PowerShell SDK using a service account. It will fail with error: Command: $adAccounts.FailedAccounts Impersonate user logon failed, Win32 Error Code: 1385 Error Reason: InvalidParamtersForADOperation...

Cannot redirect class=02 device from generic USB channel with 'policy restricted' message shown

The class=02 device cannot be redirected from generic USB channel and the 'policy restricted' message is shown on toolbar - device tab, although 'Allow: Class=02' was specified in the 'Client USB device redirection rules' policy and client device registry 'DeviceRules'...

New catalog creation fails with error, "Invalid configuration for device '0'."

Unable to create new MCS catalogs with the image created via the ELM. The error being seen is. 15:15:38:91700,3852,3228,Citrix.MachineCreation.exe,0,MachineCreationServiceHCL,,0,,1,Error,"Create VM 'test-applay001' Failed with error PluginUtilities.Exceptions.ManagedMachineGeneralException: Inval...

Client drive not mapping after reconnection

Client drive mapped via CDM disappeared after reconnecting by session reliability...

Service Continuity doesn't work on CWA ChromeOS version 2312 or older

Service Continuity doesn’t work when using Citrix Workspace App for ChromeOS version 2312 or older. The Service Continuity banner doesn’t show up in case of Cloud outages on Citrix Workspace App for Chrome OS. This occurs even when Service Continuity is enabled via Google Admin Console for the...

[NetScaler-Gateway] iOS CWA cannot connect to Store, 500 Internal Server Error 43549

You may encounter the issue when login with iOS workspace app, user cannot connect to StoreFront after login NetScaler gateway. In nstrace, you can observe the following symptom: 1. NetScaler responds iosc cookie to client: POST /nf/auth/webview/done HTTP/1.1...HTTP/1.1 200 OKSet-Cookie:...

CVAD 1912: User logoff process appears to lock logoff/logon process

The User logoff process is stuck while processing the WMIPrvse and PicaDm...

Failed to install Remote PowerShell SDK on Cloud Connector machine

Failed to install Remote PowerShell SDK on Cloud Connector machine. Error message "Connector Machine detected. SDK's cmdlets are not supported on Cloud Connectors." was shown...

http2MaxRxResetFramesPerMin of nshttp_default_internal_apps can be set 0 on 13.0 Build 92.21.

http2MaxRxResetFramesPerMin can be set 0 on 13.0 Build 92.21 in the following situation. - HA pair's Secondary. - Running clear config. nshttpdefaultinternalapps is not binded as default and also not enabled HTTP2 option, so it's very unlikely to be affected...

"The published application you requested failed to start"

User unable to launch the published application "The published application you requested failed to start. The Citrix Server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator."...

Studio will not open with error "A working 'Storefront' service could not be found"

Storefront is installed on the DDC. After successfully upgrading both Storefront servers to CVAD 2203 CU3, Studio fails to open with the following error. After clicking on "View Details" another error appears: "A working 'Storefront' service could not be found" Error Id: XDDS:E354580F Exception:...

Will the "World Wide Web Publishing Service" be stopped during Storefront propagation

Will the "World Wide Web Publishing Service" be stopped while the StoreFront "Propagate Changes" is in progress?...

Is it possible to customize the Virtual Channel function on Citrix Virtual Apps and Desktops ?

The Citrix Virtual Channel software development kit SDK supports writing server-side applications and client-side drivers for more virtual channels using the ICA protocol...

SSO logon to Director fail via Edge/Chrome/Firefox

SSO logon to Director fail when accessing from outside of Director server computer via Edge/Chrome/Firefox. IE or IE mode works fine and any browser on Director server works fine User get "An internal error has occurred" error even if credential is manually input...

How to Create a Local Storage Repository

This article describes how to create local storage in XenServer...

Issues identified on devices running Android 14 that impact restrictions set by SecureHub.

On Android 14, some admin-set UserManager restrictions may be permanently applied on reboot, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix A 2. On the upgrade from Android 13 to Android 14, some admin-set UserManager restrictions may be...

Error "Enabling of SSLv3 is not supported on this platform" when enable SSLv3 in MPX 9110

Navigate to Traffic Management Load Balancing Virtual Servers , 2. Select and edit the SSL Virtual Server; 3. Click SSL Parameters , 4. Check SSLv3 option, 5. Error prompt: "Enabling of SSLv3 is not supported on this platform"...

Citrix Virtual Apps and Desktops (CVAD) policies are not applying correctly

Citrix Virtual Apps and Desktops CVAD Policies Are Not Applying Correctly...

PVS | Error Id: XDDS:A6D8C1E7 - Unable to add Target Device to Catalog

Attempting to add Target Devices will return the following error: "The virtual machine with Mac Address in the selected Device Collection could not be found in any available connection". In View Details the following information is present: Error Id: XDDS:A6D8C1E7 Exception: DesktopStudioErrorId ...

Recommended number of Cloud Connectors for Citrix Cloud deployment.

A guideline for deploying Cloud Connectors to ensure optimal performance and reliability of Citrix Cloud services...

Citrix DaaS: Single sign-on (SSO) not working after enabling FAS

In the DaaS environment, Single sign-onSSO did not work after enabling FAS, and users were prompted to enter credentials. FAS was enabled with Azure AD as IDP in a single-domain environment. Event ID 105, 120 and 121 logged on the FASServer,indicated that the Certificate wasissued by the Windows...

"The given key was not present in the dictionary" error when adding machine to machine catalog

"The given key was not present in the dictionary" error occurs when adding a machine to the machine catalog using the same name with that of a deleted VM. ---------------------------------------------------------------------------------------------- StudioErrorId : ExceptionThrown Reason :...

Android 14 - Google Zero Touch (ZrT) Enrollment Issues

Unable to enroll Galaxy devices running Android 14 through zero-touch enrollment. Currently, the following models are affected: Galaxy S22, S23 Galaxy A33, A34, A52s, A53, A54...

The installer will exit because this version of Citrix Workspace App is already installed.

When trying to install the latest version of Citrix Workspace app for Windows, the following pop-up appears and installation failed. "The installer will exit because this version of Citrix Workspace is already installed."...