Sessions not logging out after enabling Shellbridge

Seamless sessions might not log off gracefully and leave sessions to be active in Citrix Studio or Citrix Director when using Citrix Virtual Apps and Desktops 2212 or later including Citrix Apps and Desktops 2402 LTSR. Starting with Citrix Virtual Apps and Desktops 2212 the Windows startup...

Uniprint custom virtual channel cannot be opened

Issue with Uniprint Event viewer error: Custom virtual channel CTXUNPR cannot be opened by process C:\Program Files\UniPrint Suite\UPSession.exe...

SAML Intermittence on Citrix Gateway: Internal server error 43524

Users may experience intermittent issues during the SAML configuration process on Citrix Gateway. This can result in unpredictable behavior, with some users successfully accessing the SAML login while others encountering an "Internal server error 43524" message...

How to configure URL Transformation to transform part of URL Path

When accessinghttp://example.com/url1/xxxx, Netscalercan transform /url1/ to /url2/ and preserve other parts, then forward to backend server...

ADM Cloud Users are not able to view Users & Roles options under settings in Citrix ADM GUI

Invited/cloned users will not have access to Users & Roles access on Citrix ADM Cloud Path ==In the Citrix ADM GUI, navigate to Settings Users & Roles Users...

Machine catalog updates failure with error the master VM as an invalid configuration

VMWARE Hypervisor When updating a particular machine catalog with a new master image, the operation fails early on with one of the following: "action name: updatemachinecatalogprovisiningscheme" "action name: MCUpdateMachineCatalog" Error : The master VM as an invalid configuration Same issue...

How to get Odata to work on Https or on port 443 after binding a certificate.

When trying to fetch the Odata API on 443 and it is getting error : HTTP 404 Page not found. Or If the address using which the Odata API is fetched is in HTTP and unable to change it to HTTPS after binding the certificate...

How to remove Secure Hub from an Android device enrolled using Legacy DA mode

How to remove Secure Hub from an Android device enrolled using Legacy Device Administrator DA mode...

StoreFront Propagate Changes not working

Running Propagation results in MMC returning "Snap-in Unavailable: This snap-in performed a non-valid operation and has been unloaded ... Exception Message: Object reference not set to an instance of an object" In event viewer, Citrix Delivery Services Admin records "Error in retrieving...

Cloud connector disconnected - event id 514

In a resource location with multiple cloud connectors, some of them show as "disconnected" in Citrix Cloud or the Cloud Dashboard page. Other Connectors do not display the problem. All Cloud Connectors in the same VLAN. Cloud Connector Connectivity Check Utility does not detect any problems with...

How to bypass EPA check on mobile device using nfactor Authentication

This article describe how to bypass EPA check on Mobile device using nFactor Authentication.Mobile devices will not run the EPA scan if you configure Pre-authentication for EPA scan. Mobile device can always hit policy and it will fail...

Delivery Controller fails to connect to local SQL Express database

Migrating databases for existing site from a full SQL server to a SQL Express instance running in the same VM as one of the Delivery Controllers causes the controller hosting the SQL Express not to be able to connect to the database, even after the correct machine account permissions and login...

“The X request 130.1 caused error:” appears when try to change session window mode.

Issue occurs when switching between full screen and windowed mode. Error Message: “The X request 130.1 caused error:”10: BadAccessAttempt to access private resource denied”...

Citrix Cloud Error: "Invalid username, password or token"

A user cannot login to Citrix Workspace and receives the following error message: “Invalid username, password or token” when logging in...

Citrix Licensing Manager Reports Error Code 400

After upgrading licence server to 11.15.0.0 build 25000, Citrix Licensing Manager https://localhost:8083 displays the error :For assistance, contact Citrix Customer Service and reference error code 400...

Specific TCP and HTTP Counters on NetScaler.

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Fail to add ADC URL into Citrix Workspace APP with "Http Error"

Fail to add ADC URL into Citrix Workspace APP with "Http Error" Error message "Your account cannot be added using this Server Address. Make Sure you Entered it correctly" Both Citrix Workspace APP for Windows and for Linux have the same issue Only cannot add ADC URL, if directly add Storefront UR...

Multiple errors are displayed after running the "show ha syncfailures" command on HA secondary node

Multiple errors are displayed after running the "show ha syncfailures" command on the HA secondary node, like below: ---------- show ha syncfailures exec: bind policy patset nsvpnclientuseragents AGEE -index 1 -charset ASCII ERROR: Pattern index already in use, try using other index exec: bind...

Published Desktop session stuck at grey screen on session launch

Published Desktop session stuck at grey screen on session launch. You may see Citrix CTXUVI error events in Windows system Event logs with ID 1003/1005 on Citrix VDAs CTXUVI Driver Injection failure...

How to configure WEM load balance

This article guides you through the deployment of a Workspace Environment Management WEM server group containing two or more infrastructure servers in all active load balanced configurations. The article provides details of how to configure a Citrix ADC appliance to load balance incoming requests...

MEP down troubleshooting

MEP DOWN on the NetScaler...

Unable to enter multi-factor authentication with Citrix DaaS Remote PowerShell SDK

After installing and running the Virtual Apps and Desktops Remote PowerShell SDK, explicit authentication is required using the Get-XdAuthentication cmdlet. After entering the username and password, multi-factor authentication dialog is displayed,but the 6-digit OTP code input items are not...

XenCenter fails to remove host from the Pool

Removal of a Hypervisor from a Pool when XenCenter fails...

SAML Metadata Import Errors when Federation Metadata XML file is larger than 64KB

The following messages are observed at the logs: Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903432 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903433 0 : "Parsing sso url"Mar 3 15:55:42 GMT LAB01ADC1 0-PPE-0 : default AAATM Message 1903434...

App Layering - Layer Stuck in "Editing" State

Layer stuck in 'Editing' State Layer doesn't get finalized even after cliking on the 'Finalize' button...

Test the communication between DDC and SQL with an .udl file

If you would like to test if the communication between DDC and SQL is working fine, outside Citrix, you can create an .udl file on desktop and try to access the SQL server using the required username and password. If the communication completes successfully, you can continue troubleshooting from...

Citrix indirect display adapter is installed along with Workspace app in Win10

After installingCitrix Workspace 1809 or above version in Windows 10,Citrix indirect display adapter is installed automatically...

Citrix profiles are not getting deleted on log off

Citrix profile management is used to manage the user profiles Local profile on the VDA is not deleted on log off...

How to configure bookmarks on NetScaler Gateway

This is a step-by-step on how to create bookmarks on the NetScaler and attach those to specific AD groups...

High CPU utilization on the WEM Server

Norskale Broker Service.exe 1912 utilizes High CPU...

Adding ADC instance on ADM failed with error - Added unlicensed * that requires HTTPS connection

Adding NetScaler instance on ADM failed with error - Added unlicensed that requires HTTPS connection...

Unable to delete vDisks old versions on PVS 1912 LTSR

After merging versions of vDisk, unable to delete the old versions that were not in use anymore. The Delete option was grayed out. Following article: https://support.citrix.com/article/CTX215264 did not help...

Citrix License server unavailable on Studio with Error: XDDS:796F2703

The license server is marked as unavailable on Studio even though the license server is up and running The error received when trying to connect to the license server is as follows, An error occurred while retrieving the certificate for the license server at this address. Further error details ar...

WEM Service : Unable to connect to the Citrix WEM cloud connectors

Unable to refresh the cache of the WEM agent which uses proxy for Internet access Cache refresh is possible on the WEM agent with direct Internet access...

VDA 1912 - Black Screen on Session Re-connection with NVidia P1000 GPU

The setup consists of NVIDIA P1000 GPU The initial connection works fine but re-connecting to the session user only sees a black screen The Remote PC setup does not utilize a monitor, however, if a monitor is connected then the issue does not occur...

WEM Agent not connecting to Citrix Cloud after the upgrade

Few WEM agent are not registering to the Cloud WEM Server after the WEM agent upgrade. Debug logs would have the below entries: Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication context. Exception -...

Unable to access Storefront link using IP address

There is a requirement to access the Storefront URL using IP address. Accessing the URL as https:///Citrix/Storeweb throwserror "HTTP Error 404. The requested resource is not found." Accessing the URL using FQDN/baseURL as https://Storefront.domain.com/Citrix/Storeweb or...

Azure VDAs are shown as "power state: unknown" in Studio

Power state in Studio toggles between "unknown" and "on" or "off" for VMs hosted in Azure. You may find the below entries in the hosting connection test or in the CDF traces Error: Invalid connection settings. System.IO.FileNotFoundException: Could not load file or assembly 'System.Net.Http,...

MS Teams Outlook Add-in missing

MS Teams is installed on the Master Image MS Teams Outlook Add-in is visible on the Master Image session MS Teams Outlook Add-in is missing on the MCS/PVS VDAs...

Add Machine fails with "Currently there are no machines available in a compatible machine catalog"

VDAs from the newly created Machine catalog cannot be added to an existing Delivery group. The error message is: "Currently there are no machines available in a compatible machine catalog."...

Citrix WEM Network drives are not being mapped

Network drive mapping set through WEM doesn't map the drive In the WEM action viewer, it is shown as applied to the required WEM agent No errors related to this in the event viewer or WEM logs...

Delivery Group Power management turns off a few VDAs

Few VDAs are powered off during the off-peak hours Requirement is to keep all the machines to be powered On all the time but reboot the machines after a user logs off...

Citrix FAS: Your session 'AppName' did not launch successfully due to error code 3500

Session launch fails in the double hop scenario as explained below, First Hop: Successful desktop Launch Second Hop: Session fails to launch with the error code “Your session 'AppName' did not launch successfully due to error code 3500. Please contact your administrator for more information about...

While trying to gather logs the file shows "Could not process the file. File size is too large".

- While trying to reach the logs via the ADC GUI it says "Could not process the file. File size is too large " - The file is not that large less than 1-5 MB and can be observed via CLI or extracted via SFTP. - Only fails via GUI...

What Proxy will be used by Citrix Workspace App

Which proxy does the Citrix Receiver/Workspace app use for these settings and if this registry key is mentioned: HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings The 9th value contains the proxy setting. The value could be: 09 when...

ADC License in Grace Despite Being Connected. Not moving from 720 hours

ADC is connected to the license server connected to ADM or ADM Agent but are in grace state. show ns licenseserver License Server: xxxx.cloud.com Port: 27000 Status: Connected Grace: Yes Grace Time Left: 720 --- Timer never goes below 720 Done...

How to create a TLS1.3 profile on NetScaler

This is a step-by-step on how to create a profile TLS 1.3 on the NetScaler and attach those to specific LB Virtual Server...

"404 Not Found" Error When Accessing NetScaler Gateway index.html Page After NetScaler Upgrade

Following an NetScaler upgrade, attempting to access the Citrix Gateway index.html page results in a "404 Not Found" error...

High Availability Setup on Amazon Web Service

This article describes the design perspective of High Availability HAon Amazon Web Service AWS environment. Background AWS does not support Gratuitous Address Resolution Protocol GARP, Virtual Local Area Network VLAN or any Layer-2 L2 functionalities like bridging. Two virtual machines belonging ...

WEM Console - A valid license server with appropriate licenses needs to be configured

When opening the WEM server this gives an error"A valid license server with appropriate licenses needs to be configured" The license server and port are correctly configured in WEM Infrastructure Service console The licenses have the correct SA DAte in Citrix Studio Servers are reachable over the...