Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

Citrix DAAS Local Host Cache

Introduction This article is a summary of the top support articles related to Local Host Cache / High Availability mode for Citrix Desktops-as-a-Service DaaS Top Support Knowledge Content CTX312157 - Citrix DaaS in an Outage State and Local Host Cache CTX272155 - Enable Local Host Cache with...

Netscaler Upgrades and General Configuration

Introduction This document provides useful resources and links to help with upgrading NetScaler and for performing general configuration. See the best practice guides provided below to help with validating your deployment. The tools and resources section includes the Precheck Tool, which can be...

How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port Mapping

This article provides information about how to discover the NetScaler SDX mapping of Virtual Interfaces on VPX to physical interface and ethX port mapping. SDX Mapping of Virtual Interfaces on VPX to Physical Interface and ethX port mapping To know the mappings from GUI, navigate to Configuration...

How to Reset the XenServer Host Password on a CloudBridge 2000/3000/4000/5000

This article describes how to reset the XenServer Host password on a CloudBridge 2000/3000/4000/5000. The procedure can be completed when credentials are not working to access the SVM, XS, and Serial Console...

XenServer - Overview of Disaster Recovery Options

This article provides an overview of different backup/restore methods available in XenServer for Virtual Machine Metadata. Background Backup/Restore or Site Recover/Disaster Recovery options in XenServer have evolved over recent product versions. This document briefly explains those options...

Provisioning Services Target Device Software Fails to Install

Provisioning Services Target Device Software might fail during the installation with the following error: When you click OK , the following error appears: Reviewing the Event Viewer of the server displays the following errors: “Product: Citrix Provisioning Services Target Device x64 -- Error...

Provisioning Services Console Error is Displayed During KMS Activation

When changing a virtual disk vDisk in private mode to KMS activation and then changing the mode to standard image modeor changing the activation procedure to KMS for a vDisk in standard image mode, the following error message appears, which can be seen in the console.log when in debug level or in...

How to use PING to check for proper MTU level for fragmentation for storage networks

There are many times in XenServer environments where the customer will have implemented MTU of 9000 to be able to enjoy the benefits of Jumbo Frames. While this is 100% supported, it is not 100% recommended. For the best customer experience we need to be able to suggest, test, and implement the...

How to Troubleshoot Provisioning Services Server Machine Account Password

This article contains information about troubleshooting the Provisioning Services PVS Server machine account passwords...

Registry Settings to Improve High Availability Failover Times for Provisioning Services

Configuring High Availability HA failover in Provisioning Services Server can take one minute or more to actually complete the failover cycle...

Error: "An error occurred during synchronization" in StoreFront

When trying to synchronize changes on a StoreFront multi-server environment, the following errors are displayed: Error: “An error occurred during synchronization” You might also view errors in the StoreFront Server Console Server Group. Error: “Cannot get valid synchronization state information...

Domain Pass-through to StoreFront Cannot Launch XenDesktop

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Applications in StoreFront Fail to Enumerate

When using Citrix Receiver running in Mac 11 to log on to StoreFront, the applications fail to enumerate. An internal server error occurs in the client device. The following is the log trace of the issue in StoreFront server: Log Name: Citrix Delivery ServicesSource: WebApplicationDate: 06/02/201...

Provisioning Services Database Unable to Configure

Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...

"Error 1722 . There is a problem with the Windows Installer package" on Provisioning Services

When removing or Installing the Citrix Provisioning Services PVS Server Console or Citrix Provisioning Services PVS target Device X64 from Add/Remove Programs or Provisioning services ISO, the following error message appears: “Error 1722. There is a problem with the Windows Installer package.A...

Repeater RAID Command Usage

This article contains additional information on commands used in breaking, repairing, and monitoring RAID arrays on 85xx/88xx Branch Repeater appliances. Show Summary Status of Arrays Description This command displays the current state of all RAID arrays defined on the Branch Repeater appliances...

Provisioning Services Cannot Connect to SQL Express

During setup using the Provisioning Services Configuration Wizard, connecting to a Microsoft SQL Express instance installed on another machine fails with the error “Invalid Server”. The specific error code is either “error: 26” or “error: 28”;A network-related or instance-specific error occurred...

Blue Screen with Error Code 0x0000007B When Booting a Target from a vDisk Using Target Device Software 6.x or 7.x

When booting a Target from a vDisk using Target Device Software 6.x or 7.x, you might get a Blue Screen with error code 0x0000007B and the following error description: “ERROR: SOCKET…” The error description will contain additional values as shown in the following screen shot:...

Session Appears Down in XenApp Farm and Csrss.exe Process Remains Active in Session

Session appears in astate in the XenApp farm. Csrss.exe process remains active in the session. This generally means that the session had problems on logoff and remains hung until it is manually terminated or the server is restarted. Additionally, if the server has sessions in this state and is...

Setting vDisk Boot Menu as a Default Option

This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...

How to Disable C-States and Turbo Mode on Fujitsu Servers

This article describes how to disable C-States and Turbo Mode on Fujitsu Servers. Virtual Machines display memory spikes and intermittent networking issues. Servers might become unresponsive when C-States are enabled, or restart unexpectedly when turbo mode is on. C-States and Turbo are responsib...

Memory Dump File Not Being Generated on Provisioned Target

While attempting to configure a Windows 2008 target server created by Citrix Provisioning Services to generate a complete memory dump, it was observed that the memory dump file was not being created properly. Following CTX123642 – How to Recover Windows Kernel Level Dump Files from Provisioned...

Worldwide Support Services Delivery Guide - 2024

Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...

Teams 2.1 Start Menu shortcut not working

Teams 2.x Start menu shortcut does not work. It is visible but the icon is missing and clicking it does not launch Teams...

End of Sale and Renewal for XenServer Standard and Premium Editions

Cloud Software Group has decided to end of sale EOS, and end of renewal EOR XenServer Standard and Premium Edition stand-alone offerings on June 3rd, 2024. This change is designed to simplify our product line and deliver superior value and user experience to our customers. From June 3rd onwards,...

CWA - Multimonitor -Session resolution on external displays is not in sync

Issue seen with multiple external monitors via docking stations. When session is spanned across all the screens, the resolutions on either side are not in sync and there is a disjointed black section in the middle. Also, the mouse control seems slightly off. As a workaround use the desktop is...

CWA 2402 - Microsoft Teams VDI plugin is not shown for Non-Admin user

When installing Citrix Workspace app 2402 LTSR for Windows CWA or later version with Administrator privileges, all the three Add-ons single sign-on, App Protection, Microsoft Teams VDI plugin are shown. But if installing CWA 2402 with non-admin user, all the three Add-ons are not shown...

Citrix EndPoint Management - Reconfigure your Firebase Cloud Messaging (FCM) in CEM console

As permigration guidance, Google is going to deprecate the FCM legacy APIs for HTTP, which is currently used in our Citrix Endpoint Management CEM FCM implementation. The migration deadline is on June 21, 2024. Customers need to migrate the FCM from legacy FCM API to HTTP v1 API. With the release...

Imported Citrix Policy lists Delivery Group names from source site in the policy filter

If Citrix Policies are exported from a site and imported to a different site, the export caries Delivery Groups from source site in Assign Policy filter. Command to export & import policy Export-BrokerDesktopPolicy | Out-File -FilePath C:\Temp\PolicyExport.txt Import-BrokerDesktopPolicy Get-Conte...

ICA Latency in Director shows Cannot retrieve the data

When checking ICA latency for a VDA on an App Layering based image, Director does not show that data. ICA Latency within Director says "Cannot retrieve the data." Hovering over that error message in Director pops up the message: "Data source unresponsive due to a configuration error. View Directo...

Cannot redirect class=02 device from generic USB channel with 'policy restricted' message shown

The class=02 device cannot be redirected from generic USB channel and the 'policy restricted' message is shown on toolbar - device tab, although 'Allow: Class=02' was specified in the 'Client USB device redirection rules' policy and client device registry 'DeviceRules'...

"Failed to launch application" with Citrix Workspace App for Chrome OS version 2402.

Users encounter the "Failed to launch application" error message when attempting to start a desktop session using Citrix Workspace App for Chrome OS version 2402. This behavior is observed when initiating sessions from a delivery group that contains non-English characters while the Service...

How to Rescan the QLogic Host Bus Adapter for New Logical Unit Numbers in XenServer

This article describes how to rescan QLogic Host Bus Adapter HBA for new Logical Unit Numbers LUNs, and query the HBA or ISCSI in XenServer. Requirements XenServer 8.2 CU1or later Basic Command Line Interface skills...

How to Create a Local Storage Repository

This article describes how to create local storage in XenServer...

Where is the ReceiverCleanupUtility.exe after installing CWA

This article describes the location of ReceiverCleanupUtility.exe Receiver Clean-Up Utility tool after installing Citrix Workspace app for Windows CWA...

Microsoft Teams 2.1 supported for VDI/DaaS

Information Overview Microsoft has released new Teams for VDI in early December 2023. The new version of Teams has been re-implemented and promises improvements in performance, memory consumption, usability, and security. Here is a link to some information about the new Teams -...

Drop Files WEM agent fails to install with the error "software installation prevented by policy"

WEM agent fails to install with the error "software installation prevented by policy"...

How to Configure HTML5 storefront ica to disable microphone and multi-monitor access prompts

+ Getting prompt while logging on to HTML 5 enabled storefront page, as their end users do not use multimonitor, camera, microphoneThe users are HTML5 Users: ++ ++ ++ Changed configuration.js file in storefront server under the location:C:\Program files\Citrix\Receiver storefront\HTML5 Client...

Fail to create MCS machine catalog with error ID: XDDS: F0522F7D

The following error occurs when creating a catalog using MCS: ------ Error Id: XDDS: F0522F7D Exception: DesktopStudioErrorld: ProvisioningTaskError ErrorCategory: NotSpecified ErrorID: DiskConsolidationFailed TaskErrorinformation: Terminated InternalErrorMessage: Invalid diskFilename: storage...

[NetScaler-Azure] NetScaler may RESET TCP connections randomly, RESET Code: 8201

NetScaler on Azure, you may observe that some TCP connections can be RESET by NetScaler unexpectedly, RESET code is 8201. For more information about Reset code, please see:Citrix ADC NetScaler Reset Codes reference...

Broker and Central Config Service PowerShell commands failing when run on Cloud Connectors

When attempting to run PowerShell commands on Cloud Connectors, cmdlets may fail with the following error message: Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will...

How to prepare for upgrading the operating system of the Citrix License Server

To upgrade the operating system of a standalone Citrix License Server...

Error "Unable to launch your application" When Launching Published Applications

Error "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. The Network is down"When Launching Published Applications Through Citrix Gateway...

WEM - All Organizational Units under Active Directory Objects are not listed

In some customer environment all OUs Organizational Unit may not be listed in WEM Administration Console - Active Directory Objects - Machines - Add OU. However, administrator can manually add computer objects without any issue...

How to write an AppExpert Rewrite policy for EULA/Header on AAA/GW vserver

Demonstrate how a rewrite action can be used to add a footnote or a header above the logon page of a AAA vserver...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 4

Package name: xms10.15.0.10417.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: September 2023 Languages supported: English US Important notes about this update As a best practice, Citrix...

Windows Workspace Authentication Error "incorrect user name or password" via NetScaler Gateway

When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password"two-factor basic authentication. And can't access Storefront resource list. While access same Gateway with Web Browser is working fine...

How to find ICA Gateway accessing log in nslog

This article is an analysis on nslog /var/log/ns.log for accessing CVAD environment via ICA gateway. However, nslog will not include detailed logs for this process. Please refer to analysis on "NetScaler Gateway+StoreFront+XenDesktop workflow" in the article in additional resources...