"Attach a Smart Card Reader and Insert Your Smart Card to Log On" When Using Certificate Based Authentication in Native Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "Attach a Smart Card Reader and Insert Your Smart Card to Log On" when using certificate based...

XenServer - How to Login iSCSI Target

This article explains how to login iSCSI target...

Receiver for Android - Error Code 546 or 547

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users see one of the following error codes when trying to add a PNA or XenApp store to Receiver for...

When propagating the changes from storefront server, getting Event ID 31.

" An error has occurred during the all server configuration update process. An error occurred running the command: 'Add-DSFeatureInstances' The element identified by the instruction 'addElement' at 6,4 with attribute 'xpath', value '/configuration/container/componenets', already exists At line:1...

Hardware Acceleration for Linux endpoints with AMD GPUs

Starting from version 2.5,HDX RTME supports hardware acceleration for video compression on Linux thin clients or fat clients with AMD GPU. Specifically, for video encoding RTME uses VCE 2.0 or higher. Video decoding has limited support because of some technical limitations, and it is disabled in...

Error: "Cannot Complete Your Request" Due to Antivirus Firewall Blocking Connection on StoreFront

The following error is displayed due to antivirus firewall blocking connection on StoreFront: Cannot Complete Your Request...

Display client-side notification area battery status in desktop sessions

Feature Description In previous versions of XenApp & XenDesktop, users working from a laptop and in a full-screen desktop session would not be aware of the laptop’s battery status or remaining battery level. This could lead to a loss of work/productivity for users when the laptop unexpectedly shu...

The Stream service is not running on the PVS server

The Stream Service is not running. This service is responsible for keeping all critical PVS services up and running...

How to Allocate an Extra Management CPU to NetScaler MPX Appliance

The object is to add an additional Management CPU to the NetScaler MPX for Management data processing and monitoring...

Radius server test connectivity fails : Error: 1812/udp' is not a valid Radius authentication port

If you have Radius Load Balancing Virtual Server pointed in the Radius profile then the Test connectivity fails. If you configure the Radius Profile to point it directly to the Radius Server, then it works. Error: 1812/udp' is not a valid Radius authentication port or Radius client is not...

FAQ: Citrix Secure Mail APNS for IT Admins

This article provides answers to frequently asked questions onCitrix Secure Mail APNS forIT Admins.For more information on Push Notifications for Secure Mail, refer to Citrix Documentation - Rich Push Notifications for Secure Mail for iOS. General Overview Q1: Why does Secure Mail for iOS require...

Provisioning Services : Unable to stream vDisk with message "No disk available for device"

When booting a target, after downloading the bootstrap and connecting to Provisioning Services, we see the message: "No disk available for device."...

How to Monitor XenMobile Servers through SCOM

Citrix added IT infrastructure monitoring through SNMP in XenMobile Server 10.8. For details, see SNMP monitoring. You can use various monitoring applications that support SNMP monitoring. This section discusses how to use SCOM for monitoring your XenMobile Server nodes. SCOM is a part of the...

NetScaler SD-WAN Path Continuously Flipping Between GOOD/BAD/DEAD on WAN Links

Something to observe here is whether the GOOD/BAD/DEAD is occurring while the link is idle, or while the link is under load traffic. The following information covers all cases, but this is the "most common root cause" for each scenario: Idle - speed/duplex mismatch, ARP issue, IPS/IDS device and ...

PVS image published from App Layering gives a BSOD with inaccessible boot device error

When booting an image in PVS that was published via App Layering, you may receive a BSOD with theINACCESSIBLE BOOT DEVICE error...

Unexpected shutdown of one of the Xenmobile servers

Unexpected shutdown of one of the Xenmobile servers...

Moving from Unidesk to Citrix App Layering

Although they are based on the same layering technology, Unidesk version 2 and 3 are very different from Citrix App Layering formerly Unidesk version 4. This document lays out the major product differences for exiting version 2 and 3 customers to help them understand those differences and plan fo...

Resetting the root password on the ELM or legacy Unidesk appliances

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NetScaler MAS Analytics Insight is Working But Some User Sessions or Data is Not Captured

NetScaler MAS Analytics Insight is working but some user sessions or data is not captured...

Windows 10 PVS target devices experience poor performance

After capturing a Windows 10 vdisk you might experience below par performance when streaming the vdisk to the target device. The issue can manifest in a number of ways, for example: 1. Long time to capture the vdisk. 2. Slow boot/login times. 3. Slow file transfer speeds compared to other...

Error: "HdxSdkErrorDomain_Session error 8" When Launching VDI Through NetScaler Gateway Using Receiver for iOS 7.2.4

When launching VDI usingReceiver for iOS 7.2.4 the following error is shown: "HdxSdkErrorDomainSession error 8"...

Configure "Authentication Verification Order" Different to the Order Prompted on Logon Page Using NetScaler nFactor

This article describes how to configure "authentication verification order" different to the order prompted on logon page Using NetScaler nFactor. Background The following is the authentication field prompt order of the NetScaler Gateway logon page: 1. Login 2. Domain password 3. One-time passwor...

Citrix Workspace App for Linux: How to trust a CA certificate?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article's objective is to describe the steps involved in trusting a CA certificate in Citrix...

Error When Booting Target Devices: "vDisk file access permission denied"

Booting target device to a vDisk was showing the following error after downloading the bootstrap file: "Server IP Address:6930: vDisk file access permission denied."...

Citrix SD-WAN Path State Sensitivity Control Overview

Bad Loss Sensitive – Select a setting from the drop-down menu. The options are: Enable– Default If enabled, paths will be marked BAD due to loss, and will incur a path scoring penalty. Disable – Disabling Bad Loss Sensitive can be useful when the loss of bandwidth is intolerable. Custom – Select...

Provisioning Services - Not able to delete vDisk files

When attempting to delete the vDisk Files, we encounter the following error: "The action cannot be completed because the file is open in MgmtDaemon.exe"...

Password Management for SDX's and VPX's utilizing NMAS

To manage passwords and accounts from one centralized location...

How to configure H.265 video VDA encoding for NVIDIA GPUs

Support for H.265 Encoding/Decoding H.265 video encoding on 7.16 VDAs with H.265-compatible NVIDIA GPUs and H.265 video decoding on Citrix Receiver for Windows 4.10 is supported for hardware acceleration of remote graphics and videos...

VMs Freezing or Poor Performance (xenvbd event ID 129)

VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...

App Layering: Upgrading to 4.6 Fails to Complete, or Shows Database Errors, or Shows No Layers or Icons

While upgrading to version 4.6, the upgrade does not complete after several hours. If it does complete, after logging in, you see no layers or imag templates. And you will see errors like: "System Error - ComponentActivator: could not instantiate Uni.Appliance.PersistenceLayer.Session.SessionScop...

WEM Agent does not place icons on desktop at first logon

When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...

Management CPU Increases Periodically In Citrix ADC

When monitoring CPU utilization on the NetScaler, you will periodically notice Management CPU CPU 0 reporting 100% Utilization. This will most likely appear cyclic recurring at a fairly regular interval...

WEM error message "Specified license server is not available or appropriate licenses are not installed"

When configuring the license server within the WEM Administration Console, the following error appears: "Specified license server is not available or appropriate licenses are not installed. Retry or Cancel"...

Unable to Connect to PVS After PVS Server Upgrade or Downgrade

After an upgrade of PVS from 7.13 to 7.15, or a downgrade of the PVS server from 7.13 to 7.6, the ELM was no longer able to connect to it. Testing credentials would fail. Note, this probably happens in lots of other circumstances, but these are the two circumstances where we've seen this. If you...

HDX applications fails to launch and errors out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”.

HDX applications fail to launch and error out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”. From the Client side trace we see that theclient is unable to make TCP connection with the Second AG Vserver on custom...

How to enable/collect logs on WEM Agent machine

Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...

Profile installation failed. Profile failed to install.

On iOS devices, we receive the error profile installation failed while trying to install the Second profile...

Generic USB Redirection after installing Citrix Receiver 12.7 for Mac on macOS High Sierra

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching...

SAML with limit visibility on the application on the Delivery Controller using a Security Group

When we publish new App in Delivery Group that uses SAML and set limit visibility on the application for an Active Directory Security Group, application icon will not enumerate. The application will enumerate when through Storefront Server. If user is added explicitly to the application visibilit...

Per app VPN for android - Cannot connect to internal resources.

After setting up per app VPN for android, the customer is unable to connect to internal resources. Google chrome launches but page comes up in a blank white screen .. VPN connections shows as not sending or receiving packets...

Failed to load user profile due to vDiskdif.vhdx size increasing

issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...

Error Cannot get apps from the store on Storefront

Upgraded Storefront from 3.9 to 3.11. During the test conducted I am able to successfully: - Log in via browser Chrome internally and externally and launch applications. - Open Citrix Receiver internally, log in and launch apps. What no longer works is external receiver access. On launching the...

Enabling Save Passwords option with Receiver for ios and Storefront

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. For Storefront Direct Connections , password saving is not available for receiver for ios and end...

"Access to your company network is not currently available" Error message while accessing Secure Hub XenMobile Store

Attempts to access the Store in Secure Hub causes an error "Access to your company network is not currently available". Please find the snapshot of an error message. Logs 2017-08-04T16:21:53.886+0200 ",X1AuthController,INFO 4,-AuthController getCertificateForURL:callback:,"Providing the certifica...

Secure Mail: How to edit the MDX file for enabling/disabling the hidden policy.

Enable/Disable the hidden policy for Secure Mail: ex "AutoPopulateusernametitle"...

PVS Image Not Able to Get DHCP Address, Group Policies Not Applying

Event ID 5719 is logged when you start a Domain Member that is a PVS target Event Type: Error Event Source: NETLOGON Event Category: None Event ID: 5719Date: DateTime: TimeUser: N/A Computer: ServerDescription:No Domain Controller is available for domain due to the following: There are currently ...

How To Configure a Custom Per-AppVPN XML for WIP protected Win10 and Win10 Phone Endpoints

With the current variety of Windows 10 Endpoints like Laptops, Hybrids, Tablets and Smartphones. You see organizations moving to a Unified Endpoint Management Solutions to provide Endpoint security to these types off devices which are not managed by the traditional management tools. The user will...

XenMobile Policy State Pending or Failed on Windows Devices

This purpose of this article is to help XenMobile administrator troubleshoot issues related to windows policy deployment failures and also provide additional information on settings up XenMobile server with right values...

Citrix Receiver Desktop Viewer Toolbar ‘charms’ and ‘app commands’ don't work

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information In the Citrix Receiver Desktop Viewer Toolbar, we can see the ‘charms’ and ‘app commands’ shortcuts, but...

XenMobile Error :"Certificate not trusted -Cannot connect to company's network "

After putting XMS FQDN in the Secure Hub we get error "Certificate not trusted - We cannot connect securely to your company's network" LOG ANALYSIS : Below error message indicates that there is an issue with incorrect certificate uploaded under the NetScaler offload configuration. ",RECEIVERUI,IN...