Unable to power-on a VM that uses a RTX A6000 vGPU

When you configure your VM to use an NVIDIA RTX A6000 card for its vGPU, the VM can fail to power on and XenCenter displays the error: "Internal Error:Can't determine the number of VFs for PCI"...

Getting " Your account cannot be added using this server address" error when VPN Session policy is configured with CLASSIC EXPRESSION and bound under AAA User/Group

User tries to connect to Citrix Gateway Vserver from Citrix Workspace will be getting " Your account cannot be added using this server address" when VPN Session policy for Citrix Receiver is configured with CLASSIC EXPRESSION and bound under AAA User/Group a shown below. No issue occurs through W...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Hotfix XS82E002 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Hotfix XS81E014 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Driver Disk for Broadcom bnxt_en-1.8.29 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Broadcom's bnxten driver and wish to use the latest version of the following: Driver Module| Version ---|--- bnxten| 1.8.29 Issues Resolved In this Driver Disk Includes general enhancements and b...

Updates to XenVIF Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVIF are the latest that are available through Windows Automatic...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

DSCheck Maintenance Assistant

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description DSCheck Maintenance Assistant is designed to facilitate...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

XDDBDiag for XenDesktop

XDDBDiag for XenDesktop Created Date: 1/21/11 Updated Date: 01/17/15 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location...

Citrix UPM Log Parser

Citrix UPM Log Parser v1.5 Created Date: Oct 8, 2009 Modified Date: Oct 4, 2016 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description Citrix UPM Log Parser has been designed to hel...

Error: "Your logon has expired. Please log on again to continue." When Users Logon to StoreFront 1.2

After IT Administrators enable the ‘requireTokenConsistency’ parameter to ‘true ’ on StoreFront’s ‘store’ configuration file C:\inetpub\wwwroot\Citrix\Web.config users might not be able to access the resources. This feature is used to allow SmartAccess conditions to be passed from StoreFront...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session

Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session, comparing toCitrix Workspace app 1912 for Windows. In a Fiddler trace captured during session launch, you will see wfica32 attempting to connect tolocus.analytics.cloud.com:443 but failing...

WEM Agent hung sporadically by logon on "application processing"

WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...

Receiver 4.4 Selfservice.exe -terminate Does Not Disconnect Sessions

Citrix receiver 4.4. Selfservice.exe -terminate. When running this command line there is no response of the command other commands appear to work as expected. CTX200337 -Driving the Citrix Receiver Self-Service Plug-in Programmatically...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

App Layering Recipe: How to deploy Microsoft SCCM in a layer

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Auto DNS registration by PVS Targets blocked by "Secure Updates Only" DNS setting

Auto DNS registration by PVS Targets blocked by "Secure Updates Only " DNS setting, plustheir timestamp in DNS showed "static "...

How to compile a server status report by using XenCenter

This article describes how to use XenCenter to collect a server status report...

Citrix Virtual Desktops Licensing - Increment Lines Explained

Note: The Citrix License Administration Console has reached end of life and end of support in Citrix Licensing 11.16.3. Use theCitrix Licensing Manager This article contains information about the increment line in Citrix Virtual Desktops Licensing.XenDesktop has been rebranded as Citrix Virtual...

License Server does not recognize license file

Installed licenses not showing up on the License Administration Console or Licensing Manager...

Licensing Error: "Inconsistent Server Host ID"

When importing a license file in the XenApp 6.0 License Administration Console, the following error occurs: Inconsistent server host ID in C:\Program Files x86\Citrix\Licensing\MyFiles\licensexxxxxxx.lic...

How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows

This article is intended for Citrix administrators and technical teams only. NOTE: Receiver for Windows version 4.4 or later does not require these manual steps. Receiver for Windows 4.4 and later no longer requires separate Clean-Up Utility before installing or upgrading over a previously...

Getting "You might be having an issue with a Citrix virtual driver" while launching apps.

User's may see the following error message when launching applications or Desktops "Unable to Start, You might be having an issue with a Citrix virtual driver . Contact your system administrator for further assistance", where is the name of a 3rd Party application or driver eg MyBadApp. The issue...

Citrix PDF Printer Not Auto Creating With Workspace app for Chrome OS

Customer having an issue with Workspace on the Chromebooks. The "Citrix PDF Printer" is not auto creating when logging into a Windows 10 desktop session. The "Auto-Create PDF Universal Printer" policy is set to enabled, but it's not creating the printer when logging into a session. Logging in fro...

How to Log On to StoreFront When Authentication is Disabled on NetScaler Gateway VIP

This article provides information on how to log on to StoreFront when authentication is disabled on NetScaler Gateway VIP...

Workspace App Android "restoring data connection" message when EDT is enabled

On the GUI we see a "restoring data connection" message but the connection is not restored. This happens when EDT is enabled viaHDXoverUDP=preferred Studio Policy and NetScaler DTLS enabled setting if connecting from outside the network. On the logs we might see similar messages as the following:...

nVidia control panel fails to launch in platform layer or published image

When configuring a platform layer for a vGPU, the nVidia control panel may fail to launch. The driver may be working or it may fail with code 31 or code 43, but thenVidia control panel itself will not open. You may see an event in the Windows Application event log about nvcplui.exe crashing. The...

Citrix Workspace App Launcher is unable to launch applications automatically with Safari 12

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App Launcher is not able to launch applications automatically with Safari browser...

WEM Admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!"

WEM admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!" The Citrix WEM Console Trace.Log file located in the user profile %username% reports the following error: "Exception - ConnectToBroker.Run : System.Net.Sockets.SocketException : No...

App Shortcuts with Receiver for Windows

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. As a Receiver administrator, you can configure Receiver for Windows 4.x to automatically place...

Citrix Virtual Apps and Desktop - Support for Monitors Including 4K Resolution and Multi-Monitors

Information Citrix Virtual Apps and Desktops 7 f.k.a. XenApp and XenDesktop supports a variety of display configurations across different endpoint devices. The purpose of this knowledge base article is to review product capabilities and support requirements with regards to display resolutions,...

StoreFront Loopback Feature analysis when configuring Base URL for load balance

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Provisioning Services: PVS Servers May Stop Responding Or Target Devices May Freeze During Startup Due To Large Size Of MS SQL Transaction Logs

PVS servers may stop responding or PVS target devices may freeze during startup because there is not enough disk space left MS SQL server due to large Transaction log file size. Increasing the disk space on SQL servers resolves the issue of Target Device startup...

Citrix HDX Engine is not responding

Error "Citrix HDX engine is not Responding" when launching an application on windows embedded device with receiver 4.8/4.10...

Failed to mount Elastic Layers, "A virtual disk support provider for the specified file was not found."

When using Elastic or User Layers, they do not get attached to the end-user VM when the user logs in. Checking C:\ProgramData\Unidesk\Logs\Ulayersvc.log, you see an error like this: 2018-07-19 13:02:25,804 ERROR 16 CompositingManager: Caught exception:...

Unable to access NetScaler MAS 12 using LDAP authentication with the error "User not authorised for any operation"

Unable to access NetScaler MAS using LDAP authentication with the error "User not authorized for any operation"...

Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront

The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...

WEM Admin console error: "A valid license server with appropriate licenses needs to be configured"

When attempting to connect to infrastructure services using the WEM Administration Console, the following error is seen: A valid license server with appropriate licenses needs to be configured before you can start using Citrix Workspace Environment Management...

How to Provision Network Bandwidth in a NetScaler SD-WAN Appliance

This article describes how the bandwidth provisioning works in a NetScaler SD-WAN and how to modify the bandwidth provisioning parameters based on the network requirements. Background The SD-WAN provisioning allows for the bidirectional LAN to WAN/WAN to LAN distribution of bandwidth for a WAN Li...

XenMobile Port Requirements

The following tables list the ports that must be open on the Firewall. Open the following ports to allow user connections from Citrix Secure Hub, Citrix Receiver, and the NetScaler Gateway Plug-in through NetScaler Gateway to the following components: XenMobile StoreFront XenDesktop XenMobile...

Provisioning Services : Unable to stream vDisk with message "No disk available for device"

When booting a target, after downloading the bootstrap and connecting to Provisioning Services, we see the message: "No disk available for device."...

App Layering: "Welcome to Emergency Mode" usually means the Repository logical volume is damaged

After a reboot, the ELM refuses to boot, instead reporting you are now in Emergency Mode: Welcome to emergency mode! After logging in, type "journalctl -xb" to view system logs, "systemctl reboot" to reboot, "systemctl default" or ^D to try again to boot into default mode Give root password for...

How to create rewrite policy for Security Headers

This article explains how to create rewrite policy for content security headers, XSS protection, HSTS, X-Content-Type-Options & Content-Security-Policy ADC appliances support HTTP strict transport security HSTS as an inbuilt option in SSL profiles and SSL virtual servers...

Users unable to launch the published desktops and applications - XML errors on StoreFront servers

Event ID 0, Task Category 12346: No available resource found for user [email protected] when accessing desktop group "Remote Desktop - ABCXYZ". This message was reported from the Citrix XML Service at address http://xxx.yyy.zzz/scripts/wpnbr.dll NFuseProtocol.TRequestAddress. Event ID 28, Task Category...

NetScaler SD-WAN Path Continuously Flipping Between GOOD/BAD/DEAD on WAN Links

Something to observe here is whether the GOOD/BAD/DEAD is occurring while the link is idle, or while the link is under load traffic. The following information covers all cases, but this is the "most common root cause" for each scenario: Idle - speed/duplex mismatch, ARP issue, IPS/IDS device and ...