5325 matches found
Cannot Connect to Server ";40;STAxxxx" on Mac Client
Symptom 1: Cannot connect to server ";40;STA " when launch ICA session from mac client With VPN enabled, user can only access internal network and fail to launch ICA session. Without VPN enabled,user can access to external network and launch ICA Session successfully Symptom 2: "The SDK context...
Azure Hosting Test connection shows invalid user name / password / Credentials
Unable to create new machine catalog Running the Test Connection fails with error "Invalid Credentials"...
How to access http://director/Citrix/Monitor/OData/v3 in HTTPS
Accessinghttp://director/Citrix/Monitor/OData/v3 in HTTPS...
Citrix HDX Engine blocked by Windows firewall
Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...
The client and server don't support a common SSL protocol version or cipher suite
After updating the Server certificate binding to NetScaler SSL Virtual Server, customer is unable to access the SSL Virtual Server via Internet with below browser notification. While intranet access to it works fine. “Unsupported protocol. The client and server don't support a common SSL protocol...
How to Recognize NetScaler Gateway User Login and Logout Entries in ns.log
This article introduces how to locate gateway login and logout records in ns.log to monitor authentication success/failure for each user...
Keyboard layout sync failures due to Microsoft API limitation
Symptom 1: In a Windows Server VDA session the keyboard layout might not sync with the client keyboard layout when launching session with the "Sync only once - when the session launches" in the Citrix Workspace App Windows/Linux/Mac keyboard setting. Symptom 2: In a Windows 10/11, Windows Server...
How to enable ACL logging for extended ACLs
This article is a guidance on how enable ACL logging for Extended ACLSimple ACL does not have this function...
Unable to add gateway URL to the Workspace app. Your account cannot be added using this server addre
Account Adding failure in Citrix Workspace via inputing Gateway FQDN with below error: "Unable to add gateway URL to the Workspace app. Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."...
The Client Shared Printer Mapping into VDA is Slow
The client connects a shared printer and then launch the VDA. It might take 20s to display the client printer inside the VDA...
How to Connect the SQL Server Using a Specific Port in Citrix Session Recording Server
This article is designed to describe how to connect the SQL Server using a specific port in Citrix Session Recording Server...
Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".
Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...
VDA logs FAS event 107 continuously if Advyza is installed
Users cannot access Domain resources like Network shares, Internal websites, Applications which need Domain/Windows authentication after 5 minutes of logon. Users can access Domain resources soon after they logon, but if they try to access any new resource after 5 minutes, it fails or prompts for...
How to Delete Many VDI and Their Accounts by Using PowerShell Command
This article is designed to describe how to remove a machine from machine catalog as well as hypervisor through PowerShell command...
When Adding Store URL in Citrix WorkSpace App, It will Popup the Error "Cannot Configure the Store"
When adding the Store URL inside the Citrix WorkSpace App, it will popup the error "cannot configure the store"...
Propagation Error: "Server is not reachable. Configuration settings might be out of date"
When selecting propagate changes in the primary Storefront server, the propagation completes successfully however the following warning and error ispresent in the server details: Warning - "Propagated changes today at . Some servers were not synchronized." Error - "Server is not reachable...
Secure Mail - Unable to sync emails - Log Error: Caught ParserException in with Sync
Emails do not sync. Reinstalling Secure Mail does not resolve the issue. Secure Mail logs show: " 2019-07-16T10:40:23.024-0700 ",SecureMail,ERROR 2,-ActiveSyncEngine postSynchronousCommandWithData:contentType:withParser:withCommandString:withTimeout:error:,"Caught ParserException in with...
Failed to Install Citrix Workspace App with "Installation NOT successful for 'USB', error: 1603."
Failed to install Citrix Workspace App with "Installation NOT successful for 'USB', error: 1603."...
ICA file not opening automatically instead it is downloading on browser on Double hop scenario
Every time an application is launched, it opens with a browser instead locally installed workspace app even though the native workspace app is the default selection...
Microsoft Teams "Give/Request Control" option not available from the VDI in Screen Share
Microsoft Teams "Give/Request Control" option is not available from the VDI while having Screen Share...
NetScaler ns.log "Failed to process setclient for id , user due to "<license limit reached>""
Customer finds following message in /var/log/ns.log, which indicates some gateway users failed to login: Aug 14 09:17:01 x.x.x.x 08/14/2023:01:17:01 GMT xxxxxxx 0-PPE-5 : default SSLVPN Message 503230 0 : "Failed to process setclient for id , user due to " "...
Unable to add account using Netscaler Gateway URL
When attempting to add an account through Workspace App and see this error: "Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead." Using the Storefront URL allows the account to be added Using the Load...
How to check the port connectivity between NetScaler and VDA server
This article describes how to check port connectivity between NetScaler SNIP and VDA over TCP 2598 or 1494 by LB service...
ADM collector metric services port 5563 is down on VPXs
Traffic Management Load Balancing Service ADM collector metric services port 5563 is down on the VPX...
How to Remove Users That Can Access the Delivery Group via PowerShell
This article is designed to describe how to remove users in the below screenshot via powershell instead of using UI. Disclaimer: information displayed in screenshots are Citrix test server data...
Screen freezes and takes a few seconds to return to normal. apps also flicker when open
The Screen freezes and takes a few seconds to return to its normal state. Also, Apps flicker...
Copy(CTRL+C) and Paste (CTRL+V) is not working on MAC when using Russian language
CopyCTRL+C and Paste CTRL+V is not working on MAC when using the Russian language...
Prompt for username and password when accessing the published App or Desktop
Prompt for username and password when accessing the published App or Desktop on VDA...
ADM DR Node Only Accessible by Default Username/Password
The nsroot password that is configured on our Primary/Secondary ADM hosts did not appear to be replicated to the DR node. When accessing the DR node over the VSphere console we can only log into it with the default nsrecover/nsroot username/password. If I update the password for the nsroot and...
Storefront - Unable to access store URL: "Server Error in '/Citrix/#storename#Web' Application"
Security related patches for IE browser and OS were deployed and since then users cannot launch the Storefront page. The following is displayed: Server Error in '/Citrix/storenameWeb' Application...
CWA for iOS: Cannot verify this server's certificate
Starting with Citrix Workspace App version 20.9, adding an account on the Workspace app gives an error "Cannot verify this server's certificate: . The server might not be secure. To continue access, tap Setup and check "Ignore certificate warning"...
Responder policy not honored when binding to NetScaler Gateway with AAA_REQUEST type
A situation has arisen where certain responder policies intended for filtering whitelist users on Citrix Gateway fail to operate as expected...
DNS monitor LAST RESPONSE "Failure - ICMP port unreachable"
DNS type monitor LAST RESPONSE displayed"Failure - ICMP port unreachable" like below:...
Enabling NetScaler to forward original client source IP to backend server
This guide outlines the various methods available to ensure that the backend server is equipped to collect the original client IP through the NetScaler. The focus of this article lies in configuring the NetScaler to effectively forward the original client source IP to the backend server...
How to disconnect, logoff, or reconnect session via command line
This article is designed to describehow to disconnect, logoff or reconnect session via command line...
How to add page footer on Citrix Gateway logon page with X1 based portal theme
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Cloud ADM || How to Disable Auto-License in Cloud ADM
Navigate toCloud based ADM Account - subscriptions- auto licenses , ensure if it is disabled, else disable it and rediscover ADC instances to get the auto licenses turn off...
“The Access Policy has externally been modified and cannot be changed by Studio” warning message
After setting access policy rule, “Access Policy” option in “Edit Delivery Group” dialog cannot display. ------------------------ Add-PSSnapin -Name Citrix. Set-BrokerAccessPolicyRule 'AG' -IncludedClientIPFilterEnabled $True Set-BrokerAccessPolicyRule 'AG' -IncludedClientIPs xxx.xxx.xxx.xxx...
Session Prelaunch Is Not Working
Prelaunch is enabled on the delivery group. Users are authorized for Prelaunch is not working...
Mouse cursor disappears in the double dop scenario
The mouse cursor disappears in certain double-hop scenarios or when using the VirtualBox client. There appears to be a bug in the VirtualBox client rendering of 32-bit color cursors, which causes the mouse cursor to disappear. Double-hop scenarios where CWA for Linux versions prior to 2309 and CW...
syslog configuration on NetScaler only sends var/log/ns.log to outside syslog server.
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Incomplete ARP table record in NetScaler
Trunk Mode enabled in NetScaler interface with multiple tagged VLANs binding. However, customer found there're one VLAN network ARP record show Incomplete in NetScaler ARP table. Like below screenshot:...
EPA expression to allow MAC OS versions
EPA Nfactor policy expression to allow MAC OS...
Can you enable HDX 3D Pro on Server VDA?
Need to enable HDX 3D Pro on Server VDA. Policy setting for 'Optimise for 3D Graphics Workload' is enabled - VeryHighDef Policy Template applied. -https://docs.citrix.com/en-us/citrix-daas/policies/policies-templates.html HDX Graphic Status Indicator on Published Desktops States 'HDX 3D Pro:...
Citrix Director Message: "Cannot Retrieve Data". Error: Data source cannot be found.
Delivery Controller error: The description for Event ID 5 from source Citrix Director Service cannot be found.Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. On...
HA sync issue between primary and secondary node
ADC- HA Sync failure Error: Unable to connect to Primary. Please check the network connectivity from secondary to Primary...
How to change NSIP's and SNIP of the Citrix ADC which is configured in HA pair
Citrix ADC 13.1 - ADC is down after changing the NSIP and removing one of the interface on the ADC and binding other interface with different VLAN configurations...
EPA Scan failure on MacOS with error message "Error during unzipping libraries"
EPA scan failed on MacOS client withfollowing errors in "/Library/Application Support/Citrix/EPAPlugin/ " logs: Error during unzipping libraries NSAppleScriptErrorAppName = CitrixEndpointAnalysis; NSAppleScriptErrorBriefMessage = "unzip: cannot find or open 1/Library/Application...
WEM agent installation fails with error code "0x80072ee2"
Error when upgrading\installing WEM agent: "Setup failed. One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80072ee2 - Unspecified Error"...