5325 matches found
WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server
The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...
“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director
“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...
How to block MAM URL access through Browser
Accessing the MAM URL directly through browser prompts the users to enter their AD Credentials. It acts as a tool for users to validate their credentials Username/Password. Some might treat this as a Security Violation. This article helps you to restrict the Browser access to MAM URL NetScaler...
How To Replace An Expired Self Signed SAML Certificate in XenMobile 10.x
How to renew theself-signed SAML certificate which is included inXenMobile...
App Layering - Google Chrome / Chromium Recipe
Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...
XenMobile 10.x : Addition of shared Mailbox in Secure Mail
Question: Does XenMobile 10.x support the addition of a shared Mailbox in Secure Mail For both iOS and Android ? Answer: Currently this is not supported on Secure Mail ActiveSync protocol officially doesn't support shared access/delegation. Hence, Secure Mail both iOS and Android also doesn’t cla...
How Do I Deploy Self-Service Password Reset For the First Time
The primary intent of this article is to provide steps to how to deploy Self-Service Password Reset SSPR environment for the first time...
FAS Authentication fails with an error "The username or password is incorrect"
When we try launching application or desktop with FAS configured in the StoreFront, we get an error "The username or password is incorrect"...
How to Setup Time on XenServer Manually When There Is No NTP Server
This is a situation where you don't have an AD , DC ,DNS or an NTP server in the environment to point the servers for syncing time...
User Profile name changes from User Name to "My Documents" or "Documents"
Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...
Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.
Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...
How to Identify the devices representing VHD files from iostat output ?
When measuring i/o performance of a VM, it is necceary to understand the i/o happening at the vdi layer. This article will help in relating the devices in iostat output to corresponding VHD...
How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...
Generate Security Keys warning on Storefront management console
Question:Is the warning to generate new security keys related to the Server certificate used for storefront base URL? Answer: No, this warning is not related to the server certificate used for storefront base URL. This indicates that the Self-Signed certificates generated by storefront are expire...
Recommended Settings and Best Practices for Generic Implementation of a NetScaler Appliance
Recommended Settings for a Generic Implementation of a NetScaler Appliance The following sections contain the recommended settings for a generic implementation of some features of a NetScaler appliance: Modes Features Global System Settings HTTP Parameters SNMP Alarms Network Interfaces General...
Ovs-vswitchd daemon showing high CPU usage
XenServer 6.5 SP1 heavy IO traffic/ CPU utilization with open vswitch technology. Ovs-vswitchd daemon running on the XS was showing high CPU usage and performance tab shows heavy CPU usage...
How content-length of a HTTP response is handled when rewrite is in use on NetScaler
When using rewrite policy with priority 120 on NetScaler it can be noticed that Content-Length header is misspelled in the response. To alter this behavior we can use another rewrite policywith priority 100 that has an action that can never be true. Note: Priority 120 and 100 is taken as examples...
Smart Card Authentication Fails with HTTP Error 403 Forbidden
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NTLM Authentication on NetScaler
With the release of NetScaler 11 build 64.34, the requirements and configuration for NTLM authentication have changed. It is a common use case to authenticate using Kerberos when users are internal on the network but for external users who cannot reach Active Directory, we fallback to NTLM. The...
How to Install a License on NetScaler VPX on Microsoft Azure During First Log on
This article describes how to install a license on NetScaler VPX on Microsoft Azure during first logon. Requirements Access to the NetScaler VPX on Microsoft Azure management console...
Troubleshooting Checklist: Emails are not syncing in Secure Mail, or email folders are not found, or Secure Mail is prompting users for a password multiple times
Do the following: Run the Secure Mail Test troubleshooting tool that finds issues with Active Sync policy configurations. For details, see Secure Mail Test Application. Collect Exchange Server logs. For details, see the Microsoft documentation. Collect Secure Mail logs. In the Secure Mail logs, i...
Cannot change the IP address of the XenMobile server on VMware
Cannot change the IP address of the XenMobile server on VMWare. This mostly arises in the following scenario. Customer clones a XenMobile Server for a cluster, then changes the IP address of the clone in the CLI, reboots the cloned XenMobile Server and the IP reverts back to the IP of the origina...
Error: "The pool failed to enable external authentication" on XenServer
Unable to join the XenServer hosts to Active directory domain. The computer account is created in the domain but the following error continues to appear: Enabling Active Directory Authentication on pool … “Error: The pool failed to enable external authentication.” In the xensource.log the followi...
NetScaler Cheat Sheets for XenMobile Integration
The purpose of these NetScaler cheat sheets is to provide a reference article with key information about each Session Policy or Session Profile configured via NetScaler / XenMobile wizard. These cheat sheets are applicable for XenMobile 9 and 10.x solutions. STWBRWIPAddress Clientless Access...
Secure Mail unable to send large files.
Having problems using Secure Mail client in sending large files greater than 7 to 10MB Verifyed the WM Logs and could see the following error , where by the mail is send to the Outbox ERROR 2Response contained WBXML content with contentLength=15 for activeSyncCommand=SendMail INFO 4SendMail -...
Microsoft Office Rearm Error
Reported failures: Rearm count exceeded Rearm failure Rearm Warning on machine catalog...
How to Publish Windows Explorer.exe with Specific Drives, Folders, or URLs
This article describes how to publish specific drives and folders as it is not recommended to publish Explorer.exe directly. Notes: Microsoft does NOTrecommend running Explorer.exe as a published application because the published Explorer.exe application runs as a separate process with restricted...
[FAQ] Netscaler LDAP uses which IP address as source
Netscaler LDAP uses which IP address as source, NSIP or SNIP Answer:- - nsldap.pl is a perl script and will use NSIP as source IP by default. - If the Netscaler has SNIP in the same subnet of the authentication server, Netscaler will communicatethrough SNIP. - And, if Netscaler and the...
TCP Profiles on NetScaler
TCP configurations for a NetScaler appliance can be specified in an entity called a TCP profile, which is a collection of TCP settings. The TCP profile can then be associated with services or virtual servers that want to use these TCP configurations. Built-in TCP Profiles For convenience of...
How to Perform Reverse Imaging on a Provisioning Services Target Device for Windows and its Applicable Usages
When a Provisioning Services Target Device for Windows is booted from Provisioning Services across the network, it is not possible to perform any software updates that affect the network stack, since the network stack changes will drop the connection to the vDisk. The following provides a list of...
Azure deployed machines fail to Power On due to Data Collection Rule Associations
When applying a Machine Profile to an Azure-based Machine Creation Services catalog, attempting to Start machines may result in one of the following errors: "code":"UnsupportedFeature","message":"Data Collection Rule Associations is not supported in the location of the targeted parent resource...
Canvas Display - Use multiple monitors as a single monitor for App launch
Map multiple monitors attached to the Endpoint as a single display to stretch the Application window across all the monitors...
Citrix UPM - How to troubleshoot instances where the Citrix UPM Service stops unexpectedly
Prevent Citrix Profile Management from unexpectedly stopping, thereby ensuring a consistent and reliable user experience within the virtualized environment...
CWA smartcard logon error 'Can’t read smart card' on client with SIM card
There is a client with 2 smart cards . A physical smart card and an integrated eSIM . When CWA Windows tries to autenticate with smartcard the user gets an error that says "Can't read smart card. Please contact your IT administrator" . If we remove the SIM card from the client , the authenticatio...
Citrix Virtual Apps and Desktops - Error displayed in WebStudio when publishing DualAdmin App-V app
You try to publish app-v applications from app-v package and you use Dual Admin mode Microsoft Management and Publishing servers are used. When you try to do this from Applications or Delivery Group node, there is an error displayed and applications are not listed. Example: When you try to perfor...
DaaS - Create machine catalog using private storage endpoints on Azure
Create a secure environment in Azure by forcing all storage traffic through Private IPs. With this the Azure Storage Endpoint gets a Private IP assigned, and the Hosting Connection traffic cannot go through the public internet; all traffic needs to go through a Private IP...
Application logs on VMware-hosted Cloud Connector show SQLWRITER EventID 8193
Application event logs on the Cloud Connector may show repeated errors for SQLWRITER with the EventID 8193. SQL writer error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154. The SqlWriterLogger.txt file will show repeated errors similar to the following. 02/12/2025 21:15:26, T...
Windows 365 Cloud PC VDAs registration getting stuck at initializing state
Windows 365 Cloud PC VDAs getting stuck at initializing state, users cannot access the desktop On the VDA, Citrix Gateway service NGS logs located in "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Citrix\Ngs" directory will show the below errors. TimeStamp=2025-03-18T07:18:59.591082Z...
While adding Active Directory Objects In WEM Console, Organizational Units list is empty
When try to add OU in WEM Administration Console - Active Directory Objects - Machines - Add OU option shows empty organizational unit list...
CVAD: Logon Duration is not reported if "Do not process the legacy run list" group policy is enabled
Logon Duration is not logged in Citrix Director if "Do not process the legacy run list" group policy is enabled...
Driver Disk for Intel ice 1.15.5 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- ice| Ethernet/NIC| 1.15.5 Issues resolved in this drive...
Hotfix XS82ECU1079 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...
PVS Boot Device Management creation of UEFI BDM disks.
PVS Boot Device Management wizard creation of UEFI BDM disks. In PVS 2402 and newer, the BDM wizard only shows options related to UEFI BDM creation, as BIOS has been deprecated, and BIOS management interfaces have been removed. This means BDM wizard will look for a locally attached drive with...
Publishing an App Layering image to PVS with Offload Compositing may fail
When publishing an App Layering image to PVS using Offload Composting, it may fail...
Teams 2.x missing from start menu on Server 2022/W11 Multi-session when installed in an App Layer
When deploying Teams 2.x in an App Layer on Server 2022/W11 Multi-session, Teams would not show up in the start menu...
Hotfix XS82ECU1074 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on theCustomer Success Servicesprogram. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...
App Layering - Changes to Scheduled Tasks do not show up on the layered image
Making changes to an existing scheduled task will not be reflected on the published image. Adding a version to the layer shows the old values and not the changes...
Hotfix XS82ECU1075 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. Note: This hotfix is available only to customers on the Customer Success Services program. Where To Get This Hotfix Download Citrix Hypervisor 8.2 Cumulative Update 1 hotfixes from...
Poor ICA streaming performance observed when HDX Insights enabled on NetScaler AppFlow policies
Users are facing high latency issue and they are not able to do audio and video calls. Apps and Desktops ICA streams performs poorly and high end-user experience is observed "HDX Latency" calculations made by VDA fluctuate up/down from 10ms to 900+ ms observed using command "ctxsession -v" and...