Citrix Cloud : VDAs session count increases and the Load index does not show the right value

Events on Server VDA: Event ID : 1039 Source : Citrix Desktop Service Error Details : The Citrix Desktop Service failed to initialize a performance counter. Load management associated with this counter will be disabled...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

Issue with Activation Lock Bypass command Endpoint management console for iPhone only.

Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...

Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place...

How to Configure Citrix Receiver for Windows 4.2 to Display Application Icons On the Server Side and Client Desktop

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article explains how to configure Citrix Receiver for Windows 4.2 to display application icons on...

SAML: Getting "Your account cannot be added with this server address" error when accessing Citrix Access Gateway Vserver FQDN on Citrix Workspace

Users will see "Your account cannot be added with this server address" error when accessing Citrix Access Gateway Vserver FQDN on Citrix Workspace...

EPA scan results are not getting displayed in ns.log when EPA policies are configured through N-Factor Authentication.

When EPA policies are configured through N-Factor Authentication, then EPA Scan results will not be displayed in the ns.log despite Debug log level is enabled...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 2

Package name:xms10.13.0.10212.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin Date:February, 2021 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| February, 2021| Initia...

Citrix Data Collection Tool - CDC

Pre-requisites PowerShell 4.0 and above .NET 4.0 and above Media FrameWork 5.0 and above PowerShell Execution policy set to RemoteSigned/Unrestricted/ByPass Task Scheduler should be enabled for the creation of tasks to be executed when triggers are defined. Administrator privileges Please note: Y...

Unable to unistall VDA software, error - ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”

-When the customer tries toremove the VDA from Programs and Features and get error ‘Supportability tools fail with internal error code 1719, failing action was “WixQueryOSInfo”’ and referred to the CTX about troubleshooting MSI installation issues,https://support.citrix.com/article/CTX226932 -If...

ADC VPX on Azure Cloud : Unable to boot due to error : can't load 'kernel'

Citrix VPX on Azure is unable to boot. In Azure console; Under Boot Diagnostics, it is observed that the booting is not completed. The error "can't load 'kernel'" is seen and the VPX boots in single-user mode...

Hotfix XS81E014 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Driver Disk for Intel Gigabit Ethernet Controller igb 5.3.5.20 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's igb driver and wish to use the latest version of the following: Driver Module| Version ---|--- igb| 5.3.5.20 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

PVS Accelerator - For Citrix Hypervisor 8.2

Who Should Install This Update? This PVS Accelerator update is for customers who use the PVS Accelerator provided with Citrix Hypervisor 8.2. It constitutes the following deliverable: File Name| CitrixHypervisor-8.2.0-pvsaccelerator.iso ---|--- Description| This file updates the PVS Accelerator...

Citrix App Layering 2.x: Unidesk Appliance Move Utility

Introduction Moving a Unidesk Cachepoint CP from one datastore to another using standard VMware tools is problematic because the layers created by the CP are non-persistent independent disks. If these are moved with a storage vMotion, they will be transformed into normal disks attached to the CP...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

Citrix Receiver Diagnostics Tool - For Windows

Citrix Receiver Diagnostics Tool for Windows Created Date: December 16, 2014 Updated Date:September 13, 2023 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description The Receiver...

Unable to access internal Websites with Android Secure Web using MAM SDK

On Android Secure Web with MAM SDK, accessing internal websites shows error 'ERREMPTYRESPONSE'. Further checking the logs, we see that Secure Web does not tunnel the connection to AG for internal websites. But for Legacy SDK, it works fine. Split Tunne - ON DNS suffixes - ADDED In the logs, we se...

Customize Logon Page for Each NetScaler Gateway Virtual Server and Redirect Users Based on Each FQDN

This article helps you customize a different logon page for each VPN virtual server hosted on NetScaler Gateway, and configure the NetScaler appliance to redirect users to the customized page based on the FQDN. Prerequisites The NetScaler Gateway must be licensed for the Responder feature to...

Joining Storefront to Server Group Error "Cannot Join Server Group"

Error when trying to add second SF server to existing group: "Cannot join server group There was a problem connecting to the authorizing server. Verify the server name and try again." Joining Storefront Server will show the following Event under "Citrix Delivery Services Logs " Log Name: Citrix...

CVE-2020-11901: Impact of Ripple20 vulnerabilities on Citrix ADC/ADM/SVM

Citrix ADC/ADM/SVM will be detected with TCP ripple 20 vulnerability while performing security scans...

Unable to use bluetooth keyboard on Workspace for iPad

All iPad users updated through air watch to the new version of Workspace for iOS 20.6.0. After the upgrade the bluetooth keyboards they were using no longer pass through to published desktops...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Citrix Workspace App for Mac - Webcam redirection via MS Teams (i.e. Both 32-Bit and 64-Bit)

Workspace app for MAC introduced support for HDX Webcam redirection for 64-bit apps, and hence support Teams. Older versionsdo not support MS Teams for Webcam redirection. We are currently working onTeams Optimization Packcontact your Account Manager to get access to EAR - this technology would...

Receiver 4.4 Selfservice.exe -terminate Does Not Disconnect Sessions

Citrix receiver 4.4. Selfservice.exe -terminate. When running this command line there is no response of the command other commands appear to work as expected. CTX200337 -Driving the Citrix Receiver Self-Service Plug-in Programmatically...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

PVS Detach and Attach Write Cache Disk Drive Letter Changed

Detach and attach write cache disk,TD drive letter changes...

HDX sessions with CWA for HTML5 have a noticeable delay when launching.

Launching a HDX session with theCWA for HTML5 client shows a delay of several seconds. Issue is only seen on client machines with no internet access. Issue only seen with latest HTML5 client - probably version 1909 onwards. Browser logs show that a connection attempt to googletagmanager.com. On...

Problem in taking a backup of ADC VPX from ADM

ADM is unable to take periodic backups of ADC and manual backups fail too. Here are the errors that we see in mpsconfig.log in ADM: SCP: Unable to open a session on 192.168.x.x Tuesday, 8 Oct 19 16:00:08.872 +1100 Error DeviceBackup541 Backup: Error uploading /mps/nssystembackup.pl on Citrix ADC...

How to Migrate PVS server from one datastore to another datastore

Migrate PVS server from one datastore to another datastore...

Troubleshooting HDX Optimization for Microsoft Teams

This is a Live article - updated frequently with the latest info and known issues ------------------------------------------------------------------------------------------------------------------------------------------------- Recommended Teams version :latest version. Update history for...

How to Renew an APNS Certificate for Endpoint Management

This article describes how to update an APNs certificate for Endpoint Management. Refer to Citrix documentation - APNs certificates...

Workspace App Android "restoring data connection" message when EDT is enabled

On the GUI we see a "restoring data connection" message but the connection is not restored. This happens when EDT is enabled viaHDXoverUDP=preferred Studio Policy and NetScaler DTLS enabled setting if connecting from outside the network. On the logs we might see similar messages as the following:...

Supported Databases for Virtual Apps and Desktops AND Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest Microsoft SQLdatabases.Citrix supplies reasonable efforts to ensure compatibility with upcoming database releases. New versions of supported databases released after our products have been released, must work. However,...

nVidia control panel fails to launch in platform layer or published image

When configuring a platform layer for a vGPU, the nVidia control panel may fail to launch. The driver may be working or it may fail with code 31 or code 43, but thenVidia control panel itself will not open. You may see an event in the Windows Application event log about nvcplui.exe crashing. The...

How to Configure Citrix Gateway to use RADIUS and LDAP Authentication with Mobile/Tablet Devices

For detailed instructions refer to Citrix Documentation -Configure Citrix Gateway to use RADIUS and LDAP Authentication with Mobile/Tablet Devices...

How to reset Secure Hub PIN?

This article explains how an user can reset the Secure Hub PIN if forgotten...

Citrix Workspace App Launcher is unable to launch applications automatically with Safari 12

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App Launcher is not able to launch applications automatically with Safari browser...

Cannot connect to company network" when accessing O365 accounts

Citrix documentation indicates Secure Mail is supposed to support an MS hosted O365 back end account but user is unable to get a known good O365 account to function with Secure Mail. That same account works fine either via the web or via the Mobile Outlook App but I cannot get it to connect when...

Citrix Workspace app fails with "cannot connect to the server" when connected externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for MAC and Windows failing to add store...

Citrix Virtual Apps and Desktop - Support for Monitors Including 4K Resolution and Multi-Monitors

Information Citrix Virtual Apps and Desktops 7 f.k.a. XenApp and XenDesktop supports a variety of display configurations across different endpoint devices. The purpose of this knowledge base article is to review product capabilities and support requirements with regards to display resolutions,...

Event 7011:Service Control Manager NLASVC Service Timings Out

PVS server becomes unresponsive with numerous event 7011 - A timeout 30000 milliseconds was reached while waiting for a transaction response from the Nlasvc service...

Citrix HDX Engine is not responding

Error "Citrix HDX engine is not Responding" when launching an application on windows embedded device with receiver 4.8/4.10...

NetScaler 12.1 'Address already in use' When Configuring a Load Balancing Virtual Server

User tried to configure a Load Balance virtual server, but the appliance is showing an "Address already in use" error message. The IP wasn't in use on the appliance...

How to use Citrix App Layering with Fixed IP Addresses

In App Layering, the ELM needs to be able to determine which NIC device is the "active" NIC. The ELM must determine the active NIC in orderto properly merge network instances and services from different layers, howeverthere's no flag in the registry that identifies the NIC that will be used to...

Access Gateway VPN client on Windows 10

Post upgrading the PC to Windows 10 from Windows 7 Citrix Access Gateway VPN Plugin might fail with below error: Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network Configuration Operators group on this computer...

Troubleshooting NetScaler SD-WAN Path Flapping or High Loss Links Issue

Troubleshoot issues related to path flapping or high loss links frequent change of Path Service State between GOOD to BAD...

"Attach a Smart Card Reader and Insert Your Smart Card to Log On" When Using Certificate Based Authentication in Native Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "Attach a Smart Card Reader and Insert Your Smart Card to Log On" when using certificate based...

XenServer - How to Login iSCSI Target

This article explains how to login iSCSI target...

Receiver for Android - Error Code 546 or 547

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Users see one of the following error codes when trying to add a PNA or XenApp store to Receiver for...