How To Change The Default Password of nsroot User of a NetScaler SD-WAN WANOP Edition Appliance

The objective of this article is to provide the correct procedure to change the default password of nsroot user of a NetScaler SD-WAN WANOP Edition Appliance. SVM and XS instance can be accessed via CLI and customers can potentially change the password via the CLI. In this case the SVM password c...

WEM Admin Console Error: "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again"

After performing in-place upgrade of the WEM Broker, The WEM Admin console gives the following error when trying to connect to the WEM site:. "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again" Plus, when opening t...

HDX applications fails to launch and errors out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”.

HDX applications fail to launch and error out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”. From the Client side trace we see that theclient is unable to make TCP connection with the Second AG Vserver on custom...

How to enable/collect logs on WEM Agent machine

Type of logs available: There are a number of logs that can be collected from the WEM Agent to help with troubleshooting/diagnosing an issue Note:Please make sure to revert all changes after completing log collection. For logging information related to WEM Brokers, see CTX228742 1. WEM Agent...

How to disable SSL protocols on XenMobile server

XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...

Unable to import App Layering OS Layer to ELM from vSphere

After creating a vSphere connector and selected the host and VM to import into the Enterprise Layer Manager ELM as an OS layer, the operation will timeout within a few minutes. vSphere shows an exporting task stuck at 0% before timing out...

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...

Secure Mail does not sync emails after upgrading to version 10.6.0

Emails are not syncing for users after the Secure Mail update to 10.6.0. We will see the following Socket errors in the logs: 2017-07-25T06:17:37.266-0400 AGTunneler INFO 4 -AGSocket connect:withPort: -AGSocket connect:withPort:: CallOriginalconnect errno = 36 - 'Operation now in progress', fd = ...

PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"

PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...

App Layering - Google Chrome / Chromium Recipe

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

Win + G Pop Up Citrix Receiver Launching Apps/Desktops

When launching published apps or desktops from a Windows 10 OS a green popup windows briefly appears prompting to press Win + G for the game bar or for the search bar...

Citrix App Layering: How to Customize Windows 7 Visual Performance in a Layer.

There are no dedicated GPO to control that feature of customizing the performance of Visual Effects for the Windows Explorer in Windows 7. In order to get the customizations pushed out to all the desktops in the environment you need to create a registry script that will make these changes for you...

Errors while launching HDX apps from Receiver/Secure Hub

When trying to launch any HDX applications from iOSor Android devices below error message is displayed. Error Message on iOS Devices:- Connection Error: Server Error; The Server disconnected the session. Error Message on Android devices: Cannot Connect : Error Connecting to the session reliabilit...

VPP Apps Does Not Appear on XenMobile Console After Accidental Deletion of the app.

Deleted VPP applications does not sync with XenMobile Server automatically. Summary VPP is an Apple Enterprise program to distribute corporate App license to device through MDM. Citrix XenMobile makes use of Apple's API to associate / disassociate license based which are distributed through...

How to remove or cancel incomplete tasks in Citrix App Layering

This guide covers how to remove and cancel half finished and incomplete tasks in Citrix App Layering. For example, you may have deleted a packaging machine off of your hypervisor, but the action remains incomplete in the management console...

PVS target and server version compatibility

Q: Can a PVS environment be configured with PVS target version higher than the PVS server version? A: No, The PVS target version should be the same as the PVS server version Configuring PVS environment with PVS target version higher than the PVS server version may work however if there is an issu...

XenMobile Policy State Pending or Failed on Windows Devices

This purpose of this article is to help XenMobile administrator troubleshoot issues related to windows policy deployment failures and also provide additional information on settings up XenMobile server with right values...

Secure Hub Error : Security policy does not allow to connect on Android devices

This article explains on how to troubleshoot the errorSecurity policy does not allow you to connect on Android devices Log analysis : Below error could mean that user is entering an expired pin. "WARNING 3","SHTP:java.io.IOException: Connection failed, status=400 subcode=HTTP/1.1 400 SHTP0005:...

Citrix ADC: DNS resolution fails towards Name servers.

Citrix ADC is unable to resolve DNS. Effective state of the Name server could bedown...

How to troubleshoot error " Access to company network not available" while enrolling to xenmobile ?

Symptoms : After putting XMS FQDN if we receive error "Access to company network not available " , click on Report and collect logs LOG ANALYSIS : Below error message indicates that user is entering incorrect FQDN or the DNS is unable to resolve the FQDN. HTTPClientCertCredID=null,...

Adobe Reader Recipe

Adobe Reader is used to open and read PDF’s. It is distributed by Adobe. It is easy to install into an application layer...

Error: "Personal vDisk Inventory Is Not Up To Date. Update the Inventory in the Master Image, And Then Try Again" In Studio

New deployed target device shows "Personal vDisk inventory is not up to date. Update the inventory in the master image, and then try again." in studio...

Can't create the PVS connector - error returned at Test Credentials - "Failed to validate the Domain User and Password."

Configuration settings appeared correct but reviewing the unidesk-pvs-connector.log.json displayed the below: HandlerHelper: 'Application Error while processing 'Command' 'CreatePowerShellSessionCommand'': 'DefaultTitle="", MessageID="PowerShellCreateSession",...

How to Remove and Replace a NetScaler in High Availability (HA) Pair Setup

This article helps you address RMA replacements and includes instruction on how to backup configurations, upgrade or downgrade shipped software version, and setup of RPC password on NetScaler. Before you Begin Label all interfaces/cables prior to swap Requirements A Windows client or server with...

Citrix Director: Configuring,Managing Alerts and Notifications

In this article, we will take a look at how to configure, visualize your alerts, manage them, analyze their details and historically track alert trends...

How to Configure HDX Enlightened Data Transport Protocol

Adaptive transport for XenApp and XenDesktop optimizes data transport by leveraging a new Citrix protocol called Enlightened Data Transport EDT in preference to TCP whenever possible. Compared to TCP and UDP, EDT delivers a superior user experience on challenging long-haul WAN and Internet...

XAPI Service unable to start , error : xapi dies but pid file exists.

XAPI Service unable to start. It shows that the it already has a pid and is dead. Looking at the logs xensource.log, you will find INTERNALERROR as below: xapi top-level caught exception: INTERNALERROR: Xmlm.MakeStringBuffer.Error, -372779099 Caught exception at toplevel:...

Error while Installing XenServer Tools "Your Tools ISO is on a broken SR, XenCenter will attempt to fix it before proceeding. Do you wish to continue"?

Error found in the xensource.log,...

XenDesktop Setup Wizard cannot add machines to an existing catalog

XenDesktop Setup Wizard fails to create new devices at the end of the wizard's process. Wizard has no issues connecting to VMWare VShere but fails to create VMs with error: CDFNETERROR,"XdSetupFinish: Clone for device XXXXX-003 exception: System.Exception: vmwware-wsnaprvmvc01 Duplicate template...

How to Reset XMS Administrator Password in Microsoft SQL

This article describesHow to Reset XMS Administrator Password in Microsoft SQL...

How to Enable Logging on Receiver for Windows Using Registry Entries

This article describes how to enable logging on Receiver for Windows using registry entries. While the registry method is provided as an alternative solution, users are advised to prioritize the Diagnostic Tools for a more efficient and user-friendly troubleshooting experience, and it is strongly...

Preparing iOS Devices for Supervised Mode.

The objective of this document is to explain how user can prepare his device in Supervise Mode using Apple Configurator 2 and enroll his device with XenMobile to apply iOS device policies...

UPM Failing for account with error "The specified account does not exist."

Users not receiving a UPM profile when logging into application. When logging in UPM fails, within the UPM logs we only see the following logged :- 2016-08-25;14:11:45.659;INFORMATION;EXTRANET;x9027690;3;15276;CADUser::Init: Determined user and DNS domain name: ,...

How to Configure Internal Beacon for Single FQDN on StoreFront

This article describes how to Configure Internal Beacon for Single FQDN on StoreFront. Background When you access any URL in Citrix Receiver, it tries to resolve both internal and external beacons. First it will resolve the internal beacon, followed by the external beacon, and then Citrix Receive...

How to Troubleshoot Citrix ADC(NetScaler) Reporting Tab Related Issues

This article describes how to troubleshoot NetScaler Reporting tab related issues. An example scenario used in this article is when users go to Reporting tab on NetScaler and it does show any data or reports...

UPM 5.5 - You are logged in with a temporary profile

We see the following error in eventvwr : The Citrix Profile Management driver could not be loaded. Processing can not continue. The user will be given a temporary profile. Cause: The Citrix Profile Management Service on this computer could not connect to the driver while processing a user logon...

How to Use NetScaler SNIP for Authentication (AAA) Server Communication

This article describes how to use NetScaler SNIP for authentication server communication. Background Authentication server communication on NetScaler is by default done using the NetScaler IPNSIP. So, apart from it being used for management purposes, it is also used as a source IPfor LDAP, RADIUS...

How to find the disk associated to a VM from XenServer CLI

While troubleshooting storage issues, we might need to get the VM's disk and its associated Virtual block devices . This article will help to get the desired details from the VM...

How to take a XenServer toolstack (XAPI) database dump and view it

XenServer stores the vital information related to objects such asVM, VIF, VDI, PBD in an XMLformat file under /var/xapi/state.db.Thisfile is synced between pool membersat regular intervals to maintain aconsistent view of the XenServer pool. We recommend that you back up this XAPIdatabase file. Th...

How to Install Storefront on a Non-System Drive

Install Storefront on a non-system drive...

How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...

Error: "1816 (0x718) ERROR_NOT_ENOUGH_QUOTA - Unknown error" when trying to join XenServer to a Domain

If you are trying to add a Resource pool to to a specific OU in Active Directory you will get theerror : "Could not enable external authentication: 1816 0x718 ERRORNOTENOUGHQUOTA - Unknown error"...

How to configure XenMobile to use multiple domain suffix in LDAP config

Enroll devices using alternate upn suffix and configure Citrix Endpoint Management to use a domain suffix for authentication. Refer to Citrix documentation - Citrix Gateway and Endpoint Management...

How to Secure ICA Connection to VDA using SSL

To secure the ICA connection to VDA using SSL...

How to fix Citrix DNE Installation and Other Issues

Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. This article describes how to fix Citrix DNE installation and other issues. Background Citrix Deterministic Network...

Error "Citrix License Server unavailable. Check the License Server to Make Sure It Is Running"

When setting up XenDesktop 7.1 or higher, the licensing node displays the following error message, "Citrix License Server unavailable. Check the license server to make sure it is running." Reference Screenshot:...

ICA Connection Stuck at "Connection in Progress" on StoreFront

When users launch an application from the Receiver for web, after getting the ICA file to the connection, the progress bar gets stuck at"Connection in Progress". The VDAs in this scenario are PVS provisioned machines, which works only for few initial hours post the reboot...

File System on Control Domain Full on XenServer

There are a variety of errors and symptoms that can be seen when the Control Domain file system becomes full. The errors and symptoms that you see might be different depending on the partition layout of your XenServer host. Possible errors can include the following errors or alerts might appear...

Error: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"

Citrix MDX Toolkit is unable to find the Android SDK. The following error is displayed: "Cannot find Android SDK. Please refer to the MDX Toolkit doc for download instructions"...

XenServer Security Update for CVE-2025-62626

Severity: Medium Description of Problem A hardware issue has been identified in AMD Zen 5 CPU devices that may cause those CPUs to return a value of zero more frequently than statistically expected when asked to generate a random value. This may compromise e.g. cryptographic keys that are generat...