While using FAS application launch fails with error "Cannot start app <Application Name>"

Application launch fails with error "Cannot start app ", Event ID 1 and 28 are logged on Storefront servers. Event ID: 1 Description: The Federated Authentication Server at: returned a server error: 1 for method AssertIdentity...

Delay in launching Published Desktops for on-demand provisioned MCS VMs on Azure

It takes approximately 1 hour to be fully registered. Once the session launch is initiated, it takes between 5 and 10 minutes to start the VDA. In the boot diagnostics section, the VDA seems stuck at "Applying Computer Settings" as below:...

How to Add process Management black/White list on WEM

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CWA 2202 : Published desktop fails to launch when CWA is used

-- Issue with CWA only -- Same endpoint works when same VDA is launched from Store URL -- Issue with 1 end point only -- Never worked on the CWA -- First time set up Details...

After upgrading CWA Chrome to version 2203, when USB device is added to session the device is not available in the session. Message " device is already in use in other session"

After upgrading to latest CWA for Chrome the end users are not able to connect to USB devices. The message the user sees when trying to manually add the device is that the device is already in use and the transfer button is greyed out...

Linux CWA2109 - KeyboardLayout=(Server Default) setting not work as expected

KeyboardLayout=Server Default in Linux CWA2109 is not working, while Linux CWA2108/2106 is working well...

Citrix Workspace App for windows - Microphone not detected in MS Teams through HP laptop

When utilizing Microsoft Teams optimization through Citrix Workspace, Teams is unable to access the built-in microphone, despite other applications detecting it without issues...

How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

Microsoft Edge browser extensions are not retained in Citrix user profile

Microsoft EDGE browser extensions are not being saved to the users' Citrix Profile Management user store folder...

Use Email based discovery for Workspace with Citrix Cloud

Before 2023 ======== Email based discovery can be used to add a Store to the Workspace, using the email address instead of the Store URL. We could do this for on-prem Stores, even with Gateway. The steps are provided here...

PVS - 1912 - Unable to boot TD. Error "Server [IP Address]:6930: vDisk file access permission denied."

Unable to boot Target Device. Error "Server IP Address:6930: vDisk file access permission denied."...

Citrix Provisioning Services - Console Error During "Show Connected Devices"

While using the PVS console and right clicking on a PVS Server node to "show connected devices" or by right clicking on the vDisk and choosing "show usage" the console has been known to crash and not display the requested information. You may be presented with an error that the maximum size quota...

Explaining and Troubleshooting WriteCache Disk Drive Letter Assignment

This article explains the process involved on drive letter assignments for target devices and how to troubleshoot writecache drive letter changes. Background Mount Manager is the component responsible for managing volume names and drive letter assignments on windows. It has a database that is...

After command-line install of Workspace App 2107, there in no Add button to add additional Stores

When installing CWA via command line that includes a store, the Add button in Accounts may be missing...

How to capture trace on ADM

How to capture trace on ADM...

How to Create and Use Client Certificates on NetScaler Appliance with Firmware 10.0

This article describes the procedure to create and use the Citrix NetScaler client certificates. Requirements NetScaler software release 10.0 NetScaler hardware appliance or a NetScaler VPX A client workstation, such as Microsoft Windows XP SP2 Background The NetScaler software consists of an SSL...

Citrix ADM: Incorrect status of service under LB "Going out of Service"

When Admin is trying to disable the service of Load balancing V-server from ADM, encounters Going Out of service On ADC same service is being marked OUT OF SERVICE as expected On ADC we see, the status of service correctly changed to "Out of Service": But on ADM, status of service still shows GOI...

Error "Relay State and response does not match with roll in action" after following CTX316577

After following the steps inCTX316577some users see error "Relay State and response does not match with roll in action"...

Issue with Activation Lock Bypass command Endpoint management console for iPhone only.

Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...

Citrix Hypervisor 8.2 : xe-toolstack-restart causes the PVS VMs to go into PowerState Unknown.

PVS VMs may showPowerState Unknown inCitrix Studio when the toolstack is restarted on the XenServer Hypervisor hosting the VMs. Currently logged in sessions will be unaffected however any new user trying to log may encounter an error as the site is unable to determine if any VMs are powered on an...

Target device fails to boot from promoted vdisk : LoadImage error: not found

Create a new vdisk version ,make changes to this version ,and boot target device from the new version failed: LoadImage error: not found...

Grey Screen when Launching Citrix Virtual Desktop with Citrix WEM Service Agent.

Citrix Virtual Desktops with Citrix Workspace Environment Management Service agents installed may encounter grey screens on launch...

Remote CDFTrace Error: Failed to manage the CDFControl remote service

When capturing a remote CDF Trace using CDFControl, you might receive the following error message: “Failed to manage the CDFControl remote service!” OR "Failed to enumerate Citrix providers from the specified host."...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

Citrix App Layering 2.x: Unidesk Appliance Move Utility

Introduction Moving a Unidesk Cachepoint CP from one datastore to another using standard VMware tools is problematic because the layers created by the CP are non-persistent independent disks. If these are moved with a storage vMotion, they will be transformed into normal disks attached to the CP...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

Citrix Diagnostics Toolkit - 32bit Edition

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Citrix Diagnostic Toolkit x86 – C.D.T Citrix Diagnostic Toolkit x86...

Unable to access internal Websites with Android Secure Web using MAM SDK

On Android Secure Web with MAM SDK, accessing internal websites shows error 'ERREMPTYRESPONSE'. Further checking the logs, we see that Secure Web does not tunnel the connection to AG for internal websites. But for Legacy SDK, it works fine. Split Tunne - ON DNS suffixes - ADDED In the logs, we se...

App Layering - User layer is not getting attached on logon. Error "We were unable to determine the status of your layers..."

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Joining Storefront to Server Group Error "Cannot Join Server Group"

Error when trying to add second SF server to existing group: "Cannot join server group There was a problem connecting to the authorizing server. Verify the server name and try again." Joining Storefront Server will show the following Event under "Citrix Delivery Services Logs " Log Name: Citrix...

Citrix WEM Agents not Synchronizing Error “No Connection Could be Made Because The Target Machine Actively Refused it”

Citrix Virtual Delivery Agents running Workspace Environment Management WEM Agents are not synchronizing with two or more WEM Broker servers load balanced via Citrix Gateway. Policies delivered through WEM are not applying to agents Event Viewer shows the following error:“No connection could be...

CVE-2020-11901: Impact of Ripple20 vulnerabilities on Citrix ADC/ADM/SVM

Citrix ADC/ADM/SVM will be detected with TCP ripple 20 vulnerability while performing security scans...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Citrix Workspace App for Mac - Webcam redirection via MS Teams (i.e. Both 32-Bit and 64-Bit)

Workspace app for MAC introduced support for HDX Webcam redirection for 64-bit apps, and hence support Teams. Older versionsdo not support MS Teams for Webcam redirection. We are currently working onTeams Optimization Packcontact your Account Manager to get access to EAR - this technology would...

Quick Start Guide: ZTD via the LTE Interface (Citrix SD-WAN 110-LTE-SE)

This document depicts a Quick Start Guide for Citrix SD-WAN 110-LTE-SE appliances when performing ZTD Zero Touch Deployment via the LTE Interface...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Receiver 4.4 Selfservice.exe -terminate Does Not Disconnect Sessions

Citrix receiver 4.4. Selfservice.exe -terminate. When running this command line there is no response of the command other commands appear to work as expected. CTX200337 -Driving the Citrix Receiver Self-Service Plug-in Programmatically...

Keyboard and Language (IME) Does Not Sync from Local to VDA

When the user configures Receiver for Windows Advanced Preferences Keyboard and Language Bar Set "Keyboard" to Yes; Manual switch from "Chinese" to "English" or user "Ctrl + Shift" to switch input Keyboard and Language does not sync from local to VDA...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

App Layering Recipe: How to deploy Microsoft SCCM in a layer

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PVS Detach and Attach Write Cache Disk Drive Letter Changed

Detach and attach write cache disk,TD drive letter changes...

HDX session may stop responding and hang if endpoint device has unusable printer

Citrix HDX session may stop responding and hang if endpoint device has unusable printer...

How to compile a server status report by using XenCenter

This article describes how to use XenCenter to collect a server status report...

Vendor Daemon down on License Administration Console

Vendor Daemon Down Licensing Service Crashes License Administration Console error "Vendor Daemon down: CITRIX" and "No such product or vendor exists: CITRIX" displays...

License Server does not recognize license file

Installed licenses not showing up on the License Administration Console or Licensing Manager...

HDX sessions with CWA for HTML5 have a noticeable delay when launching.

Launching a HDX session with theCWA for HTML5 client shows a delay of several seconds. Issue is only seen on client machines with no internet access. Issue only seen with latest HTML5 client - probably version 1909 onwards. Browser logs show that a connection attempt to googletagmanager.com. On...

Citrix PDF Printer Not Auto Creating With Workspace app for Chrome OS

Customer having an issue with Workspace on the Chromebooks. The "Citrix PDF Printer" is not auto creating when logging into a Windows 10 desktop session. The "Auto-Create PDF Universal Printer" policy is set to enabled, but it's not creating the printer when logging into a session. Logging in fro...