Network Printers not getting mapped

Network Printers not getting mapped...

App or Desktop disappears immediately after launch and session is left in Disconnected State

App or Desktop disappears immediately after launch and session is left in Disconnected State on Studio and the VDA...

HOW TO | New network printers are not saving after re-logon

• The users are able to connect and add their network printers to their VDI sessions. However, after logoff the printer settings are not being retained within the user profile. • We would like to retain the network printer within the profile so that it is available for all subsequent logins...

"Not authorized to execute this command" error for External Authentication System User

After login ADC management GUI using local AD user, belowError message prompt: "2 errors encountered. Not authorized to execute this command show ns license Not authorized to execute this command show ns feature"...

Delivery Controller showing offline in Citrix Director

Newly added delivery controller shows as offline in Citrix Director...

Implementation of Client IP based Restriction in NetScaler Gateway to Delivery Group Resources

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Live migration within a pool that doesn't have shared storage by using the xe CLI

To migrate VMs between hosts that do not share storage storage live migration by using the xe CLI, not XenCenter...

Citrix FAS Server registration failure with Citrix cloud

FAS Server fails to register with the Citrix Cloud. Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. --- System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. --- System.IO.IOException: Unable to read da...

Citrix MCS failed when Azure storage account configured with TLS 1.2 Version.

Citrix MCS fails if the Azure storage account is configured with the TLS 1.2 version...

Block Older versions of workspace app for domain joined endpoint/Client machines.

This article will assist with the inquiry of is there a way to block certain older versions of Workspace App/Receiver from accessing a Citrix environment?...

monitor status "Unkown" with Last response "Probe Skipped, Service status OFS"

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Citrix PDF Printer does not open full screen with Edge as default PDF viewer

When users are using the HTML5 client and Citrix PDF Printer while using Edge as the default PDF viewer the print job is shown but there is a scroll bar on the right. If the user changes to Adobe as the default PDF viewer the print job displays correctly...

STOREFRONT monitor status DOWN with reason "Probe failed" in NetScaler

customer found the Monitor result show "Probe failed" when binding STOREFRONT monitor to Load balance storefront service. There is no issue for TCP type monitor...

Windows 11 guest OS is not supported on Citrix Hypervisor 8.2CU1

Windows 11 guest OS install is not supported on Citrix Hypervisor 8.2CU1...

Pre-Launched HDX Session warning with the message "The published resource is currently unavailable".

When a user opens Citrix Workspace app, they randomly observe the warning pop-up of "Pre-Launched HDX Session" with the message - "The published resource is currently unavailable. Contact your system administrator for help"...

Update to latest Citrix Hypervisor 8.2 CU1 hotfixes

To update to most recent hotfixes for the supported Citrix Hypervisor 8.2 CU1...

Rewrite policy fail to honored when binding to NetScaler Gateway Virtual Server

When you're trying to insert some promptsto NetScaler Gateway logon page via Rewrite policy, you may find the prompts strings are not displayed even if you refresh the web page or clear all browser cache. The Rewrite policy is not honored as expected...

Occasional EPA scan failures may occur due to incomplete downloading of the Client EPA plugin

Occasional failures in downloading the Client EPA plugin can result in the EPA scan not functioning properly...

How to disable Receiver for HTML5 in Cloud?

How to disable Receiver for HTML5 in Cloud?...

Citrix Profile Management user configuration for Microsoft Edge

Microsoft announced retirement of Internet Explorer in Summer 2022, MS Edge was deployed to Citrix XenApp servers with published desktops. When users log off and log on again the MS Edge presents "Out of box" dialog prompts. MS Edge favorites, homepage, history, etc.are not preserved. This articl...

Store Front Server Group Server is not reachable. Configuration settings might be out of date.

When observing the Server Group in the StoreFront management console, for each Server Member server the notification "Server is not reachable. Configuration settings might be out of date." is displayed with a red exclamation point icon. When initiating propagation theStoreFront management console...

"Internal Server Error 43549" response from Gateway with malformed request "/epatype?Param"

Security scanning report vulnerability on ADC: Web Server Misconfiguration - Server Error Message when http request url includes "/epatype?"...

On-Prem ADM automatic backups failure for ADC instance

ADM auto backup ADC instance operation failed. End user may haveEmail alert if email notification enabled in ADM...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

"Cannot complete your request." After Azure AD/SAML Authentication

External access via ADC with Azure AD MFA Authentication and redirected to StoreFront Store Receiver for Website receives "Cannot complete your request." notification. The following Event IDs are displayed in the Log Name: Citrix Delivery ServicesSource: Citrix Domain ServicesDate:Event ID: 1Task...

Citrix FAS 12.1 -Unable to launch apps -access denied error on storefront servers

When launching Apps\Desktops user receives "Cannot Start App" or "Cannot start Desktop", and Errors/Warnings on StoreFront "Access Denied", Event ID 1 Error and Event ID 28 Warning...

iOS Workspace Error "Http/1.1 Internal Server Error 43549" via Gateway nFactor Authentication

Workspace for iOS shows "Http/1.1 Internal Server Error 43549" after successful authentication via NetScaler Gateway. Workspace for Windows works fine. AAA nFactorauthentication profile is configured in NetScaler Gateway...

How to store ICA files of Citrix Workspace app for Windows in memory instead of the local disk

When launching a resource, an ICA file is generated containing instructions on how to access the resource. Older versions of Citrix Workspace app for Windows stored this to disk. As the ICA file can contain sensitive information such as the name of the server hosting the resources, it is preferab...

Configuration of ICA storage policy for Citrix Workspace app for Windows

By default, the ICA files are stored on the local disk for Citrix Workspace app for Windows with the version prior to 2106. Citrix Workspace app for Windows with version 2106 or later change the storage policy of ICA files, which will be stored on memory by default. The default behavior can be...

"This Apple ID can't be used to make purchases" error when installing Secure Hub on DEP devices

When attempting to download and install the Citrix Secure Hub app on devices enrolled through the Device Enrollment Program DEP using a Managed Apple ID in Apple Business Manager ABM, users may encounter the error message: "This Apple ID can't be used to make purchases."...

FAS - Logon error, one of the CAs is not trusted

FAS logon fails with an error "The username or password is incorrect". Events are logged on CA/FAS/VDA/Domain Controllers that one of the CAs is not trusted, usually after a CA Certificate is changed/renewed...

How to upgrade the SQL Server LocalDB (required for LHC) on the controllers

How to upgrade the local sql DB on the DDC's...

You do not have permission to create/update the database “” on Server “” during CVAD site setup

Studio UI Error You do not have permission to create/update the database “DATABASE” on server “SQLSERVER\InstanceName, Port”. Provide credentials for an account with that permission during site setup for Always-On SQL Server Windows Event ID 36884 The certificate received from the remote server...

Citrix Provisioning Services - Reverse Image General Process After BSOD Or Hang

Updating 3rd party software in a vDisk or vDisk version including but not limited to, Windows Updates, hypervisor specific network tools & drivers, security software, medical imaging software and more results in a Target Device BSOD, hang or freeze, post install. The vDisk may be required to be...

CapsLock and Eisu keys on Japanese 106 keyboard are not working on VDA

When end users connect a Japanese 106 keyboard to the machine where CWA Linux installed and select Scancode mode in Citrix Linux, the extra keys in a Japanese 106 keyboard might not work on VDA. The Caps Lock or Eisu 英数 key is a special key that has different functions in different keyboard layou...

Unable to set up HA in GUI after upgrading to 14.1

After upgrading to 14.1 4.42, when trying to add HA node from GUI, the following error will be thrown even RPC password is correct. Changing RPC password from GUI will not help to resolve this issue...

How to delete profile at logoff without profile saved on user store

Citrix Profile Mangement is often used with a shared storage, but some environments prevent the using of shared storage, and also want to use the function of delete locally cached profiles at logff in UPM. This article tells how to achieve this goal...

Unable to launch the PVS console. Error: "Unable to connect to the Domain Controller.."

After completing the PVS configuration Wizard using a service account within the same domain as the PVS server, the administrators are unable to launch the PVS console and observe the error - "Unable to connect to the Domain Controller if any or the default rootDSE. Error code: 44936673, message:...

Mouse & Keyboard might show Delay/Stops Working when using High DPI Mouse in Citrix sessions

Users using high DPI mouse and connect to a Citrix published desktop or applications both mouse and keyboard stops working. Sometimes mouse is working 4-5 seconds before it stops working. Users see a delay in Display update i.e. when moving Windows as the delay of up to 5-10 seconds after stoppin...

Wem Agents cant sync the Cache. Error: "Cache sync failed with error: SyncFailed".

Some WEM agents are unable to synchronize the WEM cache. When manually trying to sync the cache using the command - "AgentCacheUtility.exe -refreshcache" error, "Cache sync failed with error: SyncFailed" is received...

The client and server don't support a common SSL protocol version or cipher suite

After updating the Server certificate binding to NetScaler SSL Virtual Server, customer is unable to access the SSL Virtual Server via Internet with below browser notification. While intranet access to it works fine. “Unsupported protocol. The client and server don't support a common SSL protocol...

Unable to add gateway URL to the Workspace app. Your account cannot be added using this server addre

Account Adding failure in Citrix Workspace via inputing Gateway FQDN with below error: "Unable to add gateway URL to the Workspace app. Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."...

How to Connect the SQL Server Using a Specific Port in Citrix Session Recording Server

This article is designed to describe how to connect the SQL Server using a specific port in Citrix Session Recording Server...

When Adding Store URL in Citrix WorkSpace App, It will Popup the Error "Cannot Configure the Store"

When adding the Store URL inside the Citrix WorkSpace App, it will popup the error "cannot configure the store"...

Published application launching locally

Launching a published browser application opens the local version instead rather than opening within the Virtual Desktop session. Ex. Internet Explorer...

How to Delete Many VDI and Their Accounts by Using PowerShell Command

This article is designed to describe how to remove a machine from machine catalog as well as hypervisor through PowerShell command...

Citrix HDX Engine blocked by Windows firewall

Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...

The Client Shared Printer Mapping into VDA is Slow

The client connects a shared printer and then launch the VDA. It might take 20s to display the client printer inside the VDA...

How to enable ACL logging for extended ACLs

This article is a guidance on how enable ACL logging for Extended ACLSimple ACL does not have this function...

"Unable to process your request" error while registering for two-factor authentication

Registerfor two-factor authentication by using the following steps: ------- 1. Open a browser, navigate to the Workspace sign-in page, and select Don’t have a token? 2. Enter their user name in the domain\username format or their company email address and select Next. Citrix Cloud then sends the...