Redirecting and amending port to URL : https://URL and http://URL to https://URL:8443

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How to bypass EPA check on mobile device using nfactor Authentication

This article describe how to bypass EPA check on Mobile device using nFactor Authentication.Mobile devices will not run the EPA scan if you configure Pre-authentication for EPA scan. Mobile device can always hit policy and it will fail...

Services and Virtual Servers show State: Unknown. / /var/crash filesystem full

State: Unknown. Services and Virtual Servers /shell $cat df-akin.out FilesystemSizeUsedAvail Capacity iused ifree %iusedMounted on /dev/md0429M415M5.6M99%13k44k23%/ devfs1.0k1.0k0B100%00100%/dev procfs4.0k4.0k0B100%10100%/proc /dev/ad0s1a1.6G160M1.3G11%286211k0%/flash...

Eliminate Advanced Endpoint Analysis scans on Mobile devices/iOS.

We have a pre-epa + ldap as the authentication method. Since we have EPA as pre-authentication when we try to access via the mobile devices such as Android/iPhone or iOS and other devices we won’t be able to access. As we know that EPA scan is not supported on mobile devices or iOS, therefore we...

Some GPO's fail to apply when elastic layering is enabled

With Elastic Layering Apps Only enabled, gpupdate /force may report an error while applying some group policies...

Published apps and desktop shows error "The user name and password is incorrect"

The user name or password is incorrect at System.Security.Principal.WindowsIdentity.KerbS4ULogonString upn, SafeAccessTokenHandle& safeTokenHandle at System.Security.Principal.WindowsIdentity..ctorString sUserPrincipalName, String type at System.Security.Principal.WindowsIdentity..ctorString...

ICA latency in Director frequently displays high (not 64000ms) when accessed via NetScaler Gateway

When user accessed Virtual Desktop via NetScaler, admin may find the "ICA latency" in Director frequently displays unreasonable high valuenot 64000ms, while "ICA RTT" value is in normal range. It's telling ICA RTT ICA latency. In fact, users have no high latency or bad interaction experience whil...

Monitor Stays Black After Terminating a Remote session on Remote PC.

Black screen on Remote PC after disconnecting. Session appears to be hung or unresponsive...

CEM 23.6.0 - Apple Restriction Policy not getting deployed on iOS DEP Devices

There is a known issue with Apple Restriction Policy not getting deployed on iOS DEP Devices when using CEM 23.6.0...

Pre-configure the Store-URL in the “Citrix Workspace App” for MAC

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Driver Disk for Qlogic qla2xxx 10.02.09.00-k - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller| 10.02.09.00-k Issues...

How to configure NetScaler to reset interfaces when HA manually failover

When the HA failover is performed manually, the old primary node can reset all interfaces...

How To Test Port Connectivity Using PowerShell Without The Need To Install Telnet Client

Traditionally, admins will install the Telnet Client on a Windows machine to test the ability to reach a port on another computer. The purpose of this article is to provide instructions on how to test connectivity to a specific port on another device using Powershell and without the need to insta...

NetScaler/Gateway VPX GUI shows FREEMIUM.

NetScaler VPX GUI shows as freemium with limited Express features. As shown in below image...

Windows 10 VDI Resolution Changed to 1600 from 1920 after Waking up Dell Wyse from Sleep Mode

Windows 10 VDI resolution changed to 1600 from 1920 after waking up Dell Wyse 3040 from sleep mode...

How to Retain the Custom Settings Made to NetScaler Appliance after the Restart

This article contains information about retaining the customer settings you have made to the NetScaler or Access Gateway Enterprise Edition appliance after the appliance is restarted. When you restart the NetScaler or Access Gateway Enterprise Edition appliance, the appliance automatically copies...

[NetScaler] HA Full Sync may cause Heartbeats missing

In a NetScaler HA High Availability setup, you may observe the following issues: HA Full sync can cause both nodes report peer node DOWN due to heartbeats missing. A new command propagation can cause HA Full sync again, and also leads node DOWN. The issue happens when all of the following trigger...

Driver Disk for Cisco enic 4.4.0.1-930.6 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.4.0.1-930.6 Issues resolved in this driver disk...

Citrix Policies are not applied and VDAs become unregistered if a policy is updated in Studio.

Citrix polices no longer apply to the VDA . These are policies created in Citrix Studio . Issue not seen with policies created with MS GPOs. In addition If a policy is updated in Studio then VDAs become immediately unregistered and users are unable to logon. In Director“configuration Set Failure“...

TCP & ICMP session are not resumed after Auto reconnect

TCP & ICMP session are not resumed after Auto reconnect TCP Expectation by Customer When the Citrix Gateway client is disconnected and reconnect itself automatically, we expected the TCP communications to be resumed through the retransmission capacity of TCP...

StoreFront - Unable to import configuration

Unable to import StoreFront configuration from existing environment into a newly installed Storefront server with no stores created...

Delay with enumerating resources after logging in to Citrix Workspace App during first login

In an isolated environment where there is no access to external sites ,there is delay when adding account/store in Workspace App...

Citrix Secure Private Access (SPA ) Connector Appliance not wokring with proxy configuration

Connector Appliance does not work with proxy configuration As soon as proxy config is added, connectivity check fails for all the URLs...

Driver Disk for Intel ixgbe 5.18.6 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.18.6 Issues Resolved In this Driver Disk Includes general enhancements and bug...

Cannot complete your request on Gateway URL after adding new domain to trusted domains

After adding a trusted domain to Storefront. when you go to "Manage Authentication Methods", click on the settings, click on "Configure trusted Domains" and add new domains, when users try to go to the gateway URL, you may get either "Login Expired" or "Cannot Complete your Request|" error messag...

CWA 2206 or Above: Citrix Published Applications Randomly Lose Focus Or Get Minimized

Citrix Published applications randomly lose focus, hide behind another window or become minimized when using Citrix Workspace App 2206 and above. This only happens when locally-installed Chrome or Edge browsers are also running on the user's local computer...

CWA for HTML5 "Multi-Monitor setup requires permission" message appears even with single monitor

Below message is seen after launching a session using the HTML5 client .Multi-monitor setup requires permission Do you want to give permission to use multiple monitors? The message is seebn even though there is only 1 monitor on the client device...

Hotkey "CTRL+Break" does not work on Windows VDA through Citrix Workspace app for Linux Clients

The CTRL+Break hotkey does not work if we launch a Windows VDA session from a Citrix Workspace for Linux client. Steps to reproduce the issue 1. Open the Windows Command Prompt in the Windows VDA session from Citrix Workspace for Linux client. 2. Run the "ping -t google.com" command 3. Press the...

While using FAS application launch fails with error "Cannot start app <Application Name>"

Application launch fails with error "Cannot start app ", Event ID 1 and 28 are logged on Storefront servers. Event ID: 1 Description: The Federated Authentication Server at: returned a server error: 1 for method AssertIdentity...

NTUSER.DAT does not unload from the VDA servers after user logoff

Cached local profile does not get deleted asNTUSER.DAT does not get unloaded...

How to Add process Management black/White list on WEM

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IPv6 Network Configuration Implementation with Citrix Virtual Apps & Desktops

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Session launch might fail on a endpoint device in a closed network if the Secure ICA file session launch policy is enabled.

Session launch might fail with the following error on a endpoint device in a closed network if the Secure ICA file session launch policy is enabled. Error: "Cannot Start App. Please contact your help desk."...

Web Extension Required error when launching resources via HTML5 mode

You are not able to launch resources apps or desktops from browser due to a lack of web extension. If you see this modal dialog and are not able to launch application protected resource...

Failed to add device when registering with OTP

Failed to add device when configuring OTP One Time Password...

Citrix Workspace App for windows - Microphone not detected in MS Teams through HP laptop

When utilizing Microsoft Teams optimization through Citrix Workspace, Teams is unable to access the built-in microphone, despite other applications detecting it without issues...

Keyboard layout dynamic sync not working with East Asian, Cyrillic language usernames

When a user using Windows English OS and the username chars are East Asian/Cyrillic Unicode, the Keyboard layout dynamic sync of the Citrix Workspace App will not work. The remote language bar’s language will always be the first-time synced language when the session is created. Changing Microsoft...

How to test an application without Citrix Virtual Apps using RDP Initial App

Sometimes an application does not work as desired when published as an application through Citrix Virtual Apps. In the diagnostic process, you might be asked to test the application without Citrix as an RDP Initial App...

XenMobile 10.x : "Error: Invalid File format" while importing certificate to XenMobile console:

While trying to import/upgrade certificate to XenMobile Server console, gets error as: 'Invalid File format' or 'Configuration error has occurred'...

MAM SDK Migration Unexpected behavior on MDX/MAM SDK app container

Some interaction between managed applications in the same container are not working properly for example, copy and paste, open-in, etc. Scenario 1: Productivity Apps only using Hybrid mode One app on Legacy MDX and one app on MAM SDK. This scenario is not supported and not recommended. Scenario 2...

Simplified Steps for Reverse Imaging PVS vDisk to Citrix Hypervisor VM

In order to accomplish some upgrades, you need to boot to the “hard drive” instead of the network. Some of the cases where booting to the hard drive are required: Uninstall PVS agent to upgrade Uninstall the Network Adapter to replace or upgrade Uninstall the Citrix Hypervisor tools to upgrade...

Explaining and Troubleshooting WriteCache Disk Drive Letter Assignment

This article explains the process involved on drive letter assignments for target devices and how to troubleshoot writecache drive letter changes. Background Mount Manager is the component responsible for managing volume names and drive letter assignments on windows. It has a database that is...

Citrix Applayering Packaging VM boot error 0xC000000F

Application layer packaging VM boot fails with theboot error 0xC000000F The above given error appears on the packaging VM while you create a new application layer/edit an application layer with an OS layer version where the language packs are newly installed, but this boot failure doesn't appear...

Citrix ADM: Incorrect status of service under LB "Going out of Service"

When Admin is trying to disable the service of Load balancing V-server from ADM, encounters Going Out of service On ADC same service is being marked OUT OF SERVICE as expected On ADC we see, the status of service correctly changed to "Out of Service": But on ADM, status of service still shows GOI...

Error "Relay State and response does not match with roll in action" after following CTX316577

After following the steps inCTX316577some users see error "Relay State and response does not match with roll in action"...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

Issue with Activation Lock Bypass command Endpoint management console for iPhone only.

Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...

Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place...

How to Configure Citrix Receiver for Windows 4.2 to Display Application Icons On the Server Side and Client Desktop

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article explains how to configure Citrix Receiver for Windows 4.2 to display application icons on...

SAML: Getting "Your account cannot be added with this server address" error when accessing Citrix Access Gateway Vserver FQDN on Citrix Workspace

Users will see "Your account cannot be added with this server address" error when accessing Citrix Access Gateway Vserver FQDN on Citrix Workspace...