Low performance with Intel X710/XL710/X722

Creating a snapshot on Citrix Hypervisor 8.2 CU1 might be slower than XenServer 7.1 when using the following driver and firmware. Driver: i40e: IntelR 40-10 Gigabit Ethernet Connection Network Driver - version 2.9.21 Firmware: fw 8.71.63306 api 1.11 nvm 10.54.7...

One client failed on installing CWA due to it failed detecting the Edge Webview2 installation

One client failed on installing CWA in an intranet environment due to it failed detecting the Edge Webview2 installation.Manually install Webview2 with full-blown installer again still can't fix this issue...

ADC :13.0 :HTML respond policy

ADC :13.0 :HTML respond policy...

Restrict access to Storefront via Gateway based on Login Username

This article will describe how to configure responder policy to restrict access to storefront via gateway based on login username, and also explain the difference between expression "AAA.USER.LOGINNAME" and "AAA.LOGIN.USERNAME"...

Devices tab was missing from toolbar when launching desktop

Devices tab missing when launching desktop...

Hotkey "CTRL+Break" does not work on Windows VDA through Citrix Workspace app for Linux Clients

The CTRL+Break hotkey does not work if we launch a Windows VDA session from a Citrix Workspace for Linux client. Steps to reproduce the issue 1. Open the Windows Command Prompt in the Windows VDA session from Citrix Workspace for Linux client. 2. Run the "ping -t google.com" command 3. Press the...

Session launch might fail on a endpoint device in a closed network if the Secure ICA file session launch policy is enabled.

Session launch might fail with the following error on a endpoint device in a closed network if the Secure ICA file session launch policy is enabled. Error: "Cannot Start App. Please contact your help desk."...

How to add secure attribute for citrix_ns_id cookie to Citrix Application Firewall Profile

Adding secure attribute for citrixnsid cookie...

Keyboard layout dynamic sync not working with East Asian, Cyrillic language usernames

When a user using Windows English OS and the username chars are East Asian/Cyrillic Unicode, the Keyboard layout dynamic sync of the Citrix Workspace App will not work. The remote language bar’s language will always be the first-time synced language when the session is created. Changing Microsoft...

Citrix Provisioning Services - How To Gather CDF Traces

Starting in 1912 LTSR Citrix Provisioning Services improves on the CDF integration that kicked off in the earlier 7.0 days. This now includes the ability to natively maintain persistent rolling CDF trace logs on each PVS Server and Targets if necessary without the need for additional capture...

Is there a direct and unattended download URL for the latest Citrix Workspace App version?

• This article is intended for Citrix administrators and technical teams only. • Non-admin users must contact their company’s Help Desk/IT support team and can refer to https://support.citrix.com/article/CTX297149 for more information...

XenMobile 10.x : "Error: Invalid File format" while importing certificate to XenMobile console:

While trying to import/upgrade certificate to XenMobile Server console, gets error as: 'Invalid File format' or 'Configuration error has occurred'...

Unable to integrate Azure Active Directory as IDP directly on CEM

While performing AAD integration in CEM console, it shows error stating 'Your IDP settings could not be saved. The connection failed. Please review the information you entered.' We do not see any errors in the CEM logs for above issue...

When access the storefront webpage getting .Net errors

When access the newly added Storefront server getting the below error. Error : The 'targetFramework' attribute in the element of the Web.config file is used only to target version 4.0 and later of the .NET Framework for example, ''. The 'targetFramework' attribute currently references a version...

Hotfix XS82E031 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Error: "SSL Error 61: You have not chosen to trust Certificate Authority.." with Online Plug-in

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." When Launching Apps with Citrix Online Plug-in Users may be unable to launch apps with the Citrix Online Plug-in. The following error message appears: "Unable to launch your application. Contact your Helpdesk with the...

How to Create and Use Client Certificates on NetScaler Appliance with Firmware 10.0

This article describes the procedure to create and use the Citrix NetScaler client certificates. Requirements NetScaler software release 10.0 NetScaler hardware appliance or a NetScaler VPX A client workstation, such as Microsoft Windows XP SP2 Background The NetScaler software consists of an SSL...

Intermittently Users Are Unable to Access Start Menu After Citrix Workspace Environment Management Application Security Rules Are Applied

Start menu is intermittently inaccessible after applying default/custom rules...

SAML + LDAP using Nfactor gives error "You are not allowed to login. Please contact your administrator"

After hitting Netscaler for login, you are redirected to SAML and successfully login. Afterwards, you are redirected back to Netscaler and receive the error"You are not allowed to login. Please contact your administrator"...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Citrix App Layering: Desktop Processing Utility

Introduction This utility was developed to modify desktop certain settings outside of Unidesk. The script is capable of adding or removing vmx file entries, setting memory and CPU reservations as well as moving the desktops into a particular resource pool or vCenter folder. The utility is designe...

LDAP authentication vulnerability in Access Gateway Advanced Access Control

Description of Problem If the Advanced Access Control option AAC of Access Gateway is configured to use LDAP authentication then it is possible for a user to logon without supplying valid credentials. This vulnerability only affects AAC Version 4.2 deployments that are using LDAP authentication;...

App Layering Recipe: How to deploy Microsoft SCCM in a layer

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How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows

This article is intended for Citrix administrators and technical teams only. NOTE: Receiver for Windows version 4.4 or later does not require these manual steps. Receiver for Windows 4.4 and later no longer requires separate Clean-Up Utility before installing or upgrading over a previously...

NetScaler ADC Firmware Release Cycle

NetScaler has announced the following updates to the ADC firmware release cycle. NetScaler ADC Firmware Release Cycle 7 yearwill fall on all versions starting with 14.1 and all subsequent releases. Year 1, Year 2, and Year 3 will have feature releases approximately every 8 weeks. Year 4, Year 5,...

Citrix Workspace app fails with "cannot connect to the server" when connected externally

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Receiver for MAC and Windows failing to add store...

Event Viewer on the PVS Target Devices Shows: "Unable to update database with new machine account - The operation completed successfully. (0x0)"

Error shown in the Event Viewer on all the PVS Target Devices: Source: BNDevice EventID: 1014 Unable to update database with new machine account password - The operation completed successfully. 0x0. All PVS Target Devices are getting the same error every one hour after the first automatic attempt...

Storefront 3.15 | Storefront propagation fails.

Propagation fails on Server 2012R2 machine. In event logs: Log Name: Citrix Delivery Services Source: Citrix Configuration Replication An error occurred when starting the 'WAS' Windows service. System.ServiceProcess.TimeoutException, System.ServiceProcess, Version-4.0.0.0, Culture=neutral,...

Access Gateway VPN client on Windows 10

Post upgrading the PC to Windows 10 from Windows 7 Citrix Access Gateway VPN Plugin might fail with below error: Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network Configuration Operators group on this computer...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

Users unable to launch the published desktops and applications - XML errors on StoreFront servers

Event ID 0, Task Category 12346: No available resource found for user [email protected] when accessing desktop group "Remote Desktop - ABCXYZ". This message was reported from the Citrix XML Service at address http://xxx.yyy.zzz/scripts/wpnbr.dll NFuseProtocol.TRequestAddress. Event ID 28, Task Category...

Google Cloud print no longer available with Citrix Workspace app for Chrome OS

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Google Cloud print not working with Citrix Workspace app for Chrome OS This applies toCitrix Workspace a...

Error: "Cannot Process Provisioning File"

While running the StoreFront Services provisioning file for example, Receiverconfig.cr using Citrix Receiver 3.1, issues might be experienced. The following error message might appear: “Cannot process provisioning file”...

Security Update for Citrix XenServer

Description of Problem A security issue has been identified within Citrix XenServer that may allow the malicious administrator of a guest VM to cause the host to crash. This issue affects Citrix XenServer 7.2 and Citrix XenServer 7.1 LTSR CU1. A CVE identifier is not presently available for this...

How to Troubleshoot EDT Connections

Adaptive transport is a data transport mechanism for Citrix Virtual Apps and Desktops. It is faster, can scale, improves application interactivity, and is more interactive on challenging long-haul WAN and internet connections. Adaptive transport maintains high server scalability and efficient use...

Application Shortcuts disappear when connecting to server where the profile already exists

When first logging into a server and the user profile is created for the first time, application shortcuts as configured in WEM appears on Desktop. Application shortcuts configured in WEM: Shortcuts created on desktop of new user profile: Shortcuts deleted after subsequent logins...

WEM admin console fails to connect with error: Error while connecting to the specified Infrastructure Server

The WEM Administration Console errors out while connecting to the broker with a generic error: "Error while connecting to the specified Infrastructure Server". Looking into the the WEM admin console debug logs %userprofile%\Citrix WEM Console Trace.Log the following error is reported: Exception -...

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...

How to block MAM URL access through Browser

Accessing the MAM URL directly through browser prompts the users to enter their AD Credentials. It acts as a tool for users to validate their credentials Username/Password. Some might treat this as a Security Violation. This article helps you to restrict the Browser access to MAM URL NetScaler...

How To Replace An Expired Self Signed SAML Certificate in XenMobile 10.x

How to renew theself-signed SAML certificate which is included inXenMobile...

App Layering - Google Chrome / Chromium Recipe

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

XenMobile 10.x : Addition of shared Mailbox in Secure Mail

Question: Does XenMobile 10.x support the addition of a shared Mailbox in Secure Mail For both iOS and Android ? Answer: Currently this is not supported on Secure Mail ActiveSync protocol officially doesn't support shared access/delegation. Hence, Secure Mail both iOS and Android also doesn’t cla...

How to Configure CEIP / Call Home for the Citrix License Server

Note: This feature is only available in the Citrix License Server 11.14.0.1 Build 19005 or later. Citrix Customer Experience Improvement Program CEIP is now enabled by default during License Server installation. Previously customers had to configure CEIP settings by editing CITRIX.opt or using...

FAS Authentication fails with an error "The username or password is incorrect"

When we try launching application or desktop with FAS configured in the StoreFront, we get an error "The username or password is incorrect"...

How to Setup Time on XenServer Manually When There Is No NTP Server

This is a situation where you don't have an AD , DC ,DNS or an NTP server in the environment to point the servers for syncing time...

User Profile name changes from User Name to "My Documents" or "Documents"

Under certain circumstances, the Desktop.ini file may cause the User Profile folder name on the User Store to change from the User Name to "My Documents". If we delete the "desktop.ini" file in the "My Documents" folder, it changes the folder name back to the correct user name...

Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.

Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...

Generate Security Keys warning on Storefront management console

Question:Is the warning to generate new security keys related to the Server certificate used for storefront base URL? Answer: No, this warning is not related to the server certificate used for storefront base URL. This indicates that the Self-Signed certificates generated by storefront are expire...

Ovs-vswitchd daemon showing high CPU usage

XenServer 6.5 SP1 heavy IO traffic/ CPU utilization with open vswitch technology. Ovs-vswitchd daemon running on the XS was showing high CPU usage and performance tab shows heavy CPU usage...

How content-length of a HTTP response is handled when rewrite is in use on NetScaler

When using rewrite policy with priority 120 on NetScaler it can be noticed that Content-Length header is misspelled in the response. To alter this behavior we can use another rewrite policywith priority 100 that has an action that can never be true. Note: Priority 120 and 100 is taken as examples...