Citrix App Layering - Management Appliance or ELM is out of disk space, what can you delete?

You may get e-mail or system, task notifications from the MA or ELM you are running out of disk space. 2. You may have an unresponsive Unidesk Management Console, To verify 1. 1.open ALMC gui 2. Login as root and use the "df" command to determine that you are out of space. -Unidesk sample-...

How To Collect Remote CDF Tracing

Step to follow to collect Remote CDF tracing...

Warning: "Disk usage for the Active OS partition is at 70%" on Citrix SD-WAN

The following warning message is displayed on Citrix SD-WAN: Disk usage for the Active OS partition is at 70%...

"Attach a Smart Card Reader and Insert Your Smart Card to Log On" When Using Certificate Based Authentication in Native Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "Attach a Smart Card Reader and Insert Your Smart Card to Log On" when using certificate based...

NetScaler MAS Not Receiving AppFlow/Logstream/Ipfix Data

User tries to enable Gateway insight on a VPN Gateway in NetScaler MAS. Creates a policy but when they click OK to confirm creation they get he following error: Error in retrieving appflow.vpnerrorcounts. event is not defined...

XenServer - How to Login iSCSI Target

This article explains how to login iSCSI target...

Need to reset the SSL listener certificate on XenMobile

Need to reset the SSL listener certificate on XenMobile. Scenario : After accidentally replacing the SSL Listener certificate with another certificate, we would be unable to access the XenMobile GUI. To gain access to the XenMobile GUI to replace the SSL certificate, we need to reset the SSL...

How to Save CDF Monitor Logs On A UNC Network Share

Due to local disk space constraints or for Non-Persistent VDA's administrator may want to save the CDF Monitor logs on a UNC network share...

How to Collect Support Bundle from XenMobile Server CLI using FileZilla

This article describes how to collect XenMobile support bundle with FileZilla. FileZilla can be installed locally and act as FTP server...

Unable to Delete vDisk Version Because "Delete" Option is Grayed Out

Unable to delete vDisk version because the "Delete" option is grayed out since one target device is still showing that is connected to it. The VM on the Hypervisor is already down, but PVS console shows the device is still Active and connected to the vDisk...

The PXE service is not running on the PVS server

The PXE service isn't running on the Provisioning Services server. This service is used for PXE booting. If Provisioning Services is using PXE booting and the service is not running, target devices might not be able to start up as expected. Note:If PXE booting is not currently used, this service ...

How to configure USB Passthrough with XenServer

This article describes the method to configure USB Pass-through with XenServer...

How to create rewrite policy for Security Headers

This article explains how to create rewrite policy for content security headers, XSS protection, HSTS, X-Content-Type-Options & Content-Security-Policy ADC appliances support HTTP strict transport security HSTS as an inbuilt option in SSL profiles and SSL virtual servers...

Unable to open PVS Console after upgrade to 7.17

Unable to open PVS Console after upgrade to PVS 7.17 with error An unhandled exception occurred and the application will exit. Please report the information below. Press Ctrl-C to copy the data to the clipboard. Method not found: '!!0 System.Array.Empty'. Stack Trace: at...

How to clone a XenMobile over Hyper - V 2016?

Clone a XenMobile node over Hyper - V 2016...

FAQ: NetScaler SD-WAN Installation and Upgrade

Q: Can I downgrade a NetScaler SD-WAN 4000/5000 appliance to an earlier software release? A : A NetScaler SD-WAN 4000/5000 appliance cannot be downgraded to an earlier release.The appliance should have to be factory reset and provisioned again from scratch. For example, if an appliance is running...

NetScaler SD-WAN vWAN: How to configure NAT for Traffic from Internet to LAN (Outside to Inside)

To configure Destination NAT for Traffic from Internet to LANOutside to Inside Destination NAT changes thedestination address in IP header of a packet. It may also change thedestination port in the TCP/UDP headers.The typical usage of this is to redirect incoming packets with a destination of a...

How to use CLI Route Commands in NetScaler SD-WAN 10.0

NetScaler SD-WAN 10.0 is continuing to build on it's routing capabilities to enable the appliance to act as a router replacement. A number of commands are now available for viewing routing information through the CLI, mainly focused around the 'show' command...

ADC Upgrade from ADM Fails Due to Insufficient Free Disk Space on ADC Node

The following symptoms are indicative of this issue: ADM command log status shows status as failed along with a message saying"Command failed Rebooting not found in command output" ADM log file /var/log/ns.log shows the message"Command failed Rebooting not found in command output" Dec 13 11:24:39...

COM Port Redirection: How to map a client COM port to a server COM port

LPT and COM port settings are configurable via Studio in XenApp / XenDesktop 7.9 or newer. In versions 7.0 through 7.8, these settings were only configurable using the registry. For more information, see Port redirection policies in Citrix Documentation. Client COM port mapping allows devices...

Configure "Authentication Verification Order" Different to the Order Prompted on Logon Page Using NetScaler nFactor

This article describes how to configure "authentication verification order" different to the order prompted on logon page Using NetScaler nFactor. Background The following is the authentication field prompt order of the NetScaler Gateway logon page: 1. Login 2. Domain password 3. One-time passwor...

Citrix StoreFront 3.9 Unable to Refresh

Upgrading StoreFront from 3.6 to 3.9 works fine and when we open the Citrix StoreFront gives an error message:"unable to refresh" with error "A PowerShell SDK execution error occurred with exception thrown at defaultDocument"...

Citrix App Layering - User Layer Error "We were unable to attach your User Layer"

When end users log into a virtual machine with Elastic layering enabled, they see the error "We were unable to attach your User Layer. Any changes you make to application settings or data will not be saved. Be sure to save any work to a shared network location." Details: "Access to the path...

On servers after installing the hotfix XA650R07W2K8R2X64017 the IMA service won't start.

On several servers after installing the hotfix XA650R07W2K8R2X64017 the IMA service won't start anymore although no error was returned during Hotfix installation. In the IMA Runtime registry, the Currently Loading Plugin will have MfSrvss.dll. Moreover, when checking the Certificate settings for...

Provisioning Services - Not able to delete vDisk files

When attempting to delete the vDisk Files, we encounter the following error: "The action cannot be completed because the file is open in MgmtDaemon.exe"...

Secure Mail - Not able to send emails with attachments more than 8MB

Unable to send email with attachments more than 8 MB...

Password Management for SDX's and VPX's utilizing NMAS

To manage passwords and accounts from one centralized location...

Predefined Setting Values Configured on NetScaler MAS

This article list the predefined setting values configured on NetScaler MAS. NetScaler MAS Prune settings Number of days to keep data is default 15 Pruning happens everyday at 00:00 for Events, Audit Log, Task Log tables NetScaler MAS Backup Settings Every 12 hours NetScaler MAS will back up...

PVS Console | Fails to load farm\site\server details with error 'Server communication timeout'

The PVS Console throws following error while expanding farm\site\server details: 'Server communication timeout' MMC Console timeouts may also be seen. Now consider a Large AD Environment, where there are multiple Domains and the PVS Administrator User account used to access the PVS Console is par...

App Layering - Shutdown for Finalize Error, "A RunOnce script is outstanding"

In any layer, when creating it, you must double-click on the Shutdown for Finalize script, where we determine that there are no pending Windows operations that need to complete before we finalize. When you run this, you may see this: Layer Finalize is BLOCKED, The outstanding items are: 'a RunOnc...

Seamless Flags Configuration for Epic Hyperspace

This article includes recommended configuration for specific issues that may be encountered in your EpicHyperspace via CVAD deployment. These configurations should only be used if you encounter the specific issue mentioned. Before determining whether or not you will use any of these configuration...

How to Defragment a PVS vDisk with minimum downtime

The purpose of this guide is to instruct a PVS Administrator on the quickest way to perform a defragmentation process on a vDisk, while minimizing the amount of downtime incurred for the PVS Targets. It is important to note that, while this process can be performed without having to Power Down th...

WEM Agent does not place icons on desktop at first logon

When first logging into a VDA, the WEM Agent does not push out all the Desktop Icons that are assigned to the user. The WEM agent must be manually refreshed to make the Icons appear: Initial Login with no application Icons: Manually refresh the WEM Agent by right clicking the Wem Agent Icon from...

WEM Console Access error: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service..."

When attempting to connect to the WEM site using the WEM Admin console, the following message appears: "You are not registered as a Workspace Environment Management Administrator. Therefore, you are not allowed to access the service. Please contact your Workspace Environment Management...

Management CPU Increases Periodically In Citrix ADC

When monitoring CPU utilization on the NetScaler, you will periodically notice Management CPU CPU 0 reporting 100% Utilization. This will most likely appear cyclic recurring at a fairly regular interval...

WEM Admin Console Error: "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again"

After performing in-place upgrade of the WEM Broker, The WEM Admin console gives the following error when trying to connect to the WEM site:. "Specified Infrastructure Server seems to be offline or have a wrong database configuration. Please check configuration and try again" Plus, when opening t...

How to configure console access on XenServer or Citrix Hypervisor

This article is for customers running Citrix Hypervisor or XenServer who want to configure serial console access to their XenServer hosts. In some support cases, serial console access to the XenServer host is required for debug purposes. The serial connection is to use with HyperTerminal or simil...

HDX applications fails to launch and errors out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”.

HDX applications fail to launch and error out with an error message “Engine was not loaded, There is no Citrix SSL Server configured on the specified address. Error Number 183”. From the Client side trace we see that theclient is unable to make TCP connection with the Second AG Vserver on custom...

Error "Could not update master user list" while saving the LDAP Configuration on XenMobile server

Unable to save LDAP configuration and getting Error "Could not update master user list" For sample logs: 2017-08-21T09:21:30.411-0700 | 3811F15F6AE686BC | INFO | http-nio-14443-exec-11 | com.citrix.cg.identity.ldap.LdapManager | Given baseDN 'dc=domain,dc=example,dc=com'is valid:true...

How to Remove the "Skip Check" Option from Post-Authentication and nfactor EPA Scans

This article describes how to remove the "Skip Check" option from EPA.HTML on post-authentication NetScaler Gateway EPA scan. The solution in this article is meant for X1, Default, GreenBubble and RfWebUI portal themes...

How to Capture a Memory Dump from a Provisioned Target in VMware Environment

This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...

StoreFront 3.11 >>How to get the login banner on Storefront page

Storefront customization for the scremear is not working...

Failed to load user profile due to vDiskdif.vhdx size increasing

issue: users fail to load their user profile,in the mean while, the size ofvDiskdif.vhdx increased to 70GB...

App Layering/Unidesk: If user logs in before Office activation script runs, Office licensing will break

When a user logs in and runs an Office component, they may immediately see "Please wait while setup configures microsoft office", which will run a repair function, which will fail. If they have Lync installed, then that Office component might run immediately without any interaction from them. Or...

Error: “Cannot start apps. Please run reset receiver to resolve a lockdown conflict for ClientHostedAppsShortcuts (error 2320)”

Users access a StoreURL and launch published IE from their Client machines. Then they use published IE and connect to another StoreURL from another farm to access another application. Majority but not all users get errors while launching the application. Error: “Cannot start apps. Please run Rese...

SecureWeb 10.x: HTTP 1.1 Gateway timeout error while accessing external/internal websites from Secure Web.

While accessing any internal/external websites using Secure we get the following error in Secure web Error : Http/1.1 gateway timeout error Unable to find the requested server or DNS Error...

Error: The trust relationship between this workstation and the primary domain failed

Users cannot log on to a system using Active Directory credentials and the following error message appears: "The trust relationship between this workstation and the primary domain failed.” This issue is seen when the session logon is attempted through Remote Desktop Protocol, ICA, or directly at...

PVS Target device boot up stuck at "Starting Windows" or "virtual disk found"

PVS Target device boot up stuck at 'Starting Windows' forever. Most of the time reboot the problem VM from the hypervisor the VM can boot up without issue. Also we could see the PVS Target device boot up stuck at 'vDisk found'...

Citrix Provisioning Services imaging fails - Target Device Stuck at Windows splash screen

ESXi VM Hardware version 10 and 11 include a SATA controller for CD/DVD Media by default. If the SATA and SCSI controller are present on the PVS Target Device, the Master Target Device will fail to boot while creating vDisk & it will be stuck at windows splash screen...