5317 matches found
PVS UEFI targets fail to boot when downloading TFTP bootstrap
The customer was migrating from PVS BIOS based target devices to PVS UEFI based target devices. BIOS based target devices were deprecated in PVS 2203, and all customers should be migrating to UEFI based target devices. The customer was using VMware based target devices, and was reconfiguring targ...
Citrix Virtual Apps and Desktops 2402 - Custom Application menus cut off after VDA upgrade
After upgrading the VDA from VDA 1912 to VDA 2402, users may notice that the fonts and graphics are not fitting within the custom application UI. Issue is generally seen when the client display has high resolution. Setting the High DPI setting on the Citrix Workspace App for Windows to Yes, may...
Linux Virtual Delivery Agent - ICA session crashes when resizing
When resizing the ICA Session Window, users might see that the session crashes...
uberAgent fails to start due to invalid license signature
Attempting to start the uberAgent service results in a failure. The uberAgent.log file shows messages similar to the following: 2024-12-06 13:50:25.560 +0100,ERROR,WORKGROUP,SRV2016$,6372,LicenseCheck,Failed to read or verify the license file: C:\ProgramData\vast limits\uberAgent\License...
Windows 365 Cloud PC VDAs registration getting stuck at initializing state
Windows 365 Cloud PC VDAs getting stuck at initializing state, users cannot access the desktop On the VDA, Citrix Gateway service NGS logs located in "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Citrix\Ngs" directory will show the below errors. TimeStamp=2025-03-18T07:18:59.591082Z...
Microsoft Security Update Validation Report March 2025
Microsoft’s March 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...
CVAD: Logon Duration is not reported if "Do not process the legacy run list" group policy is enabled
Logon Duration is not logged in Citrix Director if "Do not process the legacy run list" group policy is enabled...
Daas unable to create host connection with error: "URL invalid"
Unable to create a host connection to AWS EC2 and on-premises hypervisors XenServer, VMWare, etc. with invalid URL or authentication failure when a proxy has been configured for the Network Service account...
Citrix workspace app for Windows issues with "limit instances"
If the user clicks multiple times on a published application it will launch several instances of the application even if "Limit to one instance per user" is set on the application...
Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 9
Package name: xms10.15.0.10915.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date:...
Failed to open the resources after the upgrading CWA for Windows to 2409
After upgrading CWA Windows to 2409, if any PNAgent stores are configured e.g.,https://url/citrix/store/pnagent/config.xml , CWA shows an error message on refresh or sign-in stating, “To resolve this issue, contact your helpdesk with this information: Error while parsing.”...
Unexpected Creation of BullseyeCoverageError.txt in UserProfile Folder with 2402CU1 UPM
After upgrading Citrix Profile Management CPM to version 2402 CU1, administrators and users may notice a file named BullseyeCoverageError.txt appearing in the user’s profile folder. While this file does not impact functionality, it may cause confusion as it is unexpected...
Published applications open through IE instead of Google Chrome
No local app access or URL redirection has been set up on the site. A published application that uses a browser for launching is being accessed through a server Virtual Delivery Agent VDA...
Notice of Change - Intelligent Traffic Management (ITM) and Network Experience Monitoring (NEM)
Information Citrix Systems, Inc. announces a Notice of Status Change for the End of Life EOL date of Citrix Intelligent Traffic Management ITM and Network Experience Monitoring NEM. The table below explains the Citrix ITM and NEM life cycle management milestones as well as important information...
SSL Dashboard in ADM does not show TLS Information of SDX
Don't see TLS details of SDX NetScaler in ADM SSL Dashboard. We can see TLS details of all ADC's in the SSL Dashboard but for SDX it is missing...
Backup and restore capabilities in XenServer xsconsole
XenServer hosts store metadata about VMs and associated resources such as storage and networking. This metadata forms a complete view of all VMs available across the pool. You can backup this database to recover from physical hardware failure and other disaster scenarios. The legacy backup and...
Xenserver Configuration: Comprehensive Guide
Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...
Citrix DAAS Local Host Cache
Introduction This article is a summary of the top support articles related to Local Host Cache / High Availability mode for Citrix Desktops-as-a-Service DaaS Top Support Knowledge Content CTX312157 - Citrix DaaS in an Outage State and Local Host Cache CTX272155 - Enable Local Host Cache with...
Citrix Virtual Apps and Desktops: Authentication
Introduction This article is a summary of the top support articles and Product Documents related to Citrix Virtual Apps and Desktops Authentication Methods. The most commonly used support articles and guides are below. It is recommended that all customers refer to the product documentation for...
Citrix Virtual Apps and Desktop - Upgrading, Installing and Migration issues
Introduction This article is a summary of the top support articles related to updating, install and migration of Citrix environments including Controllers and VDA. The most commonly used support articles and guides are below. There are three main areas covered in this summary including Controller...
Internal Error 2869 when Installing Hotfixes on XenApp 6.x
Errors occur when installing hotfixes on a XenApp 6.0 server usingthe manual method. The manual installation method included: Right-clicking on the .msp hotfix package and selecting Apply Double-clicking on the .msp hotfix package The errordisplayed is a message box with the following dialog:...
"Error 1722 . There is a problem with the Windows Installer package" on Provisioning Services
When removing or Installing the Citrix Provisioning Services PVS Server Console or Citrix Provisioning Services PVS target Device X64 from Add/Remove Programs or Provisioning services ISO, the following error message appears: “Error 1722. There is a problem with the Windows Installer package.A...
Error: "A duplicate IP address was assigned" on Provisioning Server Target Devices
Two IP addresses are assigned to individual PVS target devices streaming network adapters. The behavior can occur on every boot, or intermittently. Background This can occur in environments with DHCP solutions which may assign different IP addresses to individual target devices, at pxe dhcp reque...
Error: Unable to Create Deployment in StoreFront
When creating a new deployment in StoreFront, the deployment fails with the following error: "Unable to Create Deployment " This error is logged in Event Viewer: New Server Deployment Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured runni...
Error: "Could not update master user list" while changing LDAP Config
Error on XenMobile Server- Could not update master user list error: "Could not update master user list" while changing LDAP Config...
Error: "The Login is from an Untrusted Domain and Cannot be used with Windows Authentication" Appears when Launching Provisioning Services Console
When launching the Provisioning Services Console, the critical error message appears, “Critical Error A database error occurred. Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.”...
Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State
After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...
How to Change XML Service Port When Not Using Default Port
This article describes how to change the XML service port if you are not using the default port in XenDesktop 7.x. and CVAD...
Session Appears Down in XenApp Farm and Csrss.exe Process Remains Active in Session
Session appears in astate in the XenApp farm. Csrss.exe process remains active in the session. This generally means that the session had problems on logoff and remains hung until it is manually terminated or the server is restarted. Additionally, if the server has sessions in this state and is...
PVS Console Crashes while using XenDesktop Setup Wizard
After entering the Credentials to get the list of templates from the Hypervisor, the following error appears: "Microsoft Management Console has stopped working" Note : The issue does not occur with XenServer as Host Connections to XenServer do not allow the port number in the address...
How to Capture a Memory Dump from a Provisioned Target in a Hyper-V Environment
This article describes how to generate a memory dump file from a provisioned target in a Hyper-V environment.This process requires no modification to the virtual machine. Requirements Download and install the Debugging Tools for Windows package from Microsoft's web site: Debugging Tools for Windo...
Provisioning Services Database Unable to Configure
Provisioning Service database cannot be configured. When configuring the SQL server settings, the following error might appear in the Configuration Wizard log located in C:\ProgramData\Citrix\Provisioning Services\Log: 2013-07-29 14:44:37,864 1 INFO ConfigWizard - ConfigureServices: encrypt the...
DHCP configurations for PVS
Citrix recommends DHCP configuration which ensures that a PVS target device receives the same IP address for all DHCP requests during its booted lifespan. The end result should be a target device using the same IP address it received at boot time, for the entirety of its booted lifespan. DHCP...
Error: "vDisk is not available. Please check your network PXE boot configuration and restart Imaging Wizard" or "Red X" on Provisioning Server
After installing the Target Device Software and rebooting the following symptoms can be seen: A Red X is displayed on top of the vDisk Status Applet in the Tray Bar After running the Imaging Wizard and rebooting the following message is shown:"vDisk is not available. Please check your network PXE...
SSH communication between Netscaler Console nodes and/or Netscaler/Netscaler-SDX instance(s) fails
After upgrading Netscaler Console aka. ADM from earlier versions to either13.1-53.17 or 53.22 refresh build or 14.1-25.53, certain tasks like re-creating HA deployment, Netscaler backup , or other tasks involving SSH connection may fail and manifest in error popup or log entries in...
VDA upgrade failure when deployed through SCCM
VDA deployment using SCCM...
How to keep your visual effects settings in HDX/ICA session
In HDX/ICA session some visual effects are disabled. This article describes how to keep your visual effects settings in HDX/ICA session...
NITRO API commands not working, request times out.
NITRO API endpoint is not working, the requests sent to the NSIP timeout without a response...
Failed to install Remote PowerShell SDK on Cloud Connector machine
Failed to install Remote PowerShell SDK on Cloud Connector machine. Error message "Connector Machine detected. SDK's cmdlets are not supported on Cloud Connectors." was shown...
Citrix Cloud: Admin may be unable to view the Citrix Daas console, it is greyed out.
Citrix Admin Console may be unable to view the Citrix DaaS. There may be a notification that "DaaS is unavailable" In the Citrix Cloud console for managing a DaaS deployment, all menu options below 'Home' are greyed out and inactive. Hovering over them shows the error message "DaaS is unavailable...
Issues identified on devices running Android 14 that impact restrictions set by SecureHub.
On Android 14, some admin-set UserManager restrictions may be permanently applied on reboot, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix A 2. On the upgrade from Android 13 to Android 14, some admin-set UserManager restrictions may be...
Error "Enabling of SSLv3 is not supported on this platform" when enable SSLv3 in MPX 9110
Navigate to Traffic Management Load Balancing Virtual Servers , 2. Select and edit the SSL Virtual Server; 3. Click SSL Parameters , 4. Check SSLv3 option, 5. Error prompt: "Enabling of SSLv3 is not supported on this platform"...
PVS | Error Id: XDDS:A6D8C1E7 - Unable to add Target Device to Catalog
Attempting to add Target Devices will return the following error: "The virtual machine with Mac Address in the selected Device Collection could not be found in any available connection". In View Details the following information is present: Error Id: XDDS:A6D8C1E7 Exception: DesktopStudioErrorId ...
Recommended number of Cloud Connectors for Citrix Cloud deployment.
A guideline for deploying Cloud Connectors to ensure optimal performance and reliability of Citrix Cloud services...
Cloud Connector - Citrix ConfigSync Service error event ID "517"
In Cloud Connector Server, the below Error Event ID 517 is logged. ----------------------- Source: Citrix ConfigSync Service Event ID: 517 Description: There was a problem communicating with the primary Broker. Failed to get minimal Broker configuration. Error details: There was a problem...
Error event ID 5002 recorded on StoreFront server
When starting Citrix Workspace, the User Name and Password inputs are not displayed. Restarting StoreFront temporarily resolves the issue. The following error event log was recorded in the StoreFront Event Viewer. Event ID 5002, Application Pool Citrix Delivery Services Authentication has been...
Drop Files WEM agent fails to install with the error "software installation prevented by policy"
WEM agent fails to install with the error "software installation prevented by policy"...
Expression for EPA scan to check for version Win 11
Run EPA scan to check Win 11...