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Citrix
Citrix
added 2024/08/14 12:0 a.m.14 views

Citrix Workspace for Mac does not function with background elements are disabled.

Citrix Workspace App for Mac may not function as expected if background elements are disabled. The following errors may be encountered: Users may not be able to add an account. Users may not be able to log in to the Citrix Workspace app. CWA for Mac auto-update may fail Users may encounter...

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Citrix
Citrix
added 2024/07/19 12:0 a.m.14 views

Error: Connection Failed - Citrix Endpoint Management with Certificate Based Authentication

Warning Event ID = 39 or ID = 41 on Windows Server 2008 R2 SP1 and Windows Server 2008 SP2 before February 11,2025. "Connection failed" will be shown by clicking Test Connection in PKI Entities after February 11, 2025...

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Citrix
Citrix
added 2024/07/16 12:0 a.m.14 views

Backup and restore capabilities in XenServer xsconsole

XenServer hosts store metadata about VMs and associated resources such as storage and networking. This metadata forms a complete view of all VMs available across the pool. You can backup this database to recover from physical hardware failure and other disaster scenarios. The legacy backup and...

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Citrix
Citrix
added 2024/07/14 12:0 a.m.14 views

Xenserver Configuration: Comprehensive Guide

Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...

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Citrix
Citrix
added 2024/07/14 12:0 a.m.14 views

Citrix Endpoint Management: Database issues

Introduction Citrix offers a series of articles dedicated to troubleshooting various database issues, such as connectivity problems, performance bottlenecks, and data corruption. By enabling quick diagnosis and resolution, these articles help minimize downtime and enhance the reliability and...

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Citrix
Citrix
added 2024/07/14 12:0 a.m.14 views

Netscaler Licenses

Introduction These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products. Overview of the Issue These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

How to Reset the XenServer Host Password on a CloudBridge 2000/3000/4000/5000

This article describes how to reset the XenServer Host password on a CloudBridge 2000/3000/4000/5000. The procedure can be completed when credentials are not working to access the SVM, XS, and Serial Console...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

User Profiles are Created on StoreFront Servers

StoreFront stops working from a full disk or a hard drive that is out of space. User Profiles are created on the Receiver StoreFront server for users of either Receiver for Web or Receiver clients...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

TCP Ports get exhausted on the StoreFront server

StoreFront refuses to create connections and we get below events : Event ID 4231 : Request to allocate an ephemeral port number from the global TCP port space has failed due to all such ports being in use. Event ID 4227 : TCP/IP failed to establish an outgoing connection because the selected loca...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

Blue Screen with Error Code 0x0000007B When Booting a Target from a vDisk Using Target Device Software 6.x or 7.x

When booting a Target from a vDisk using Target Device Software 6.x or 7.x, you might get a Blue Screen with error code 0x0000007B and the following error description: “ERROR: SOCKET…” The error description will contain additional values as shown in the following screen shot:...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

Error: "SR BACKEND FAILURE 181" in XenServer

After installation or upgrade to XenServer 6.0, user experiences issues with any storage related operations. The following error message appears: “SRBACKENDFAILURE181 Error In metadata Volume Operation For SR.” The following entries appears in the log /var/log/SMlog file: Error code:...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

VMware vSphere 6 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

Virtual Desktop Agent Registration with Controllers in XenDesktop

Virtual Desktop Agent Registration with Controllers in XenDesktop. Event ID: 1022 Event ID: 1001 For successful installation, re-install Virtual Desktop 5.5. After the installation is successful, the following message is displayed: “Unable to initialize new components. The machine will register a...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console

Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

How to Configure NetScaler and StoreFront for Internal and External Connections

This article describes how to configure NetScaler and StoreFront with two NetScaler Gateways, two StoreFront sites, two different subnet IPs, and one URL for both internal and external connections...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

Error: "Error 1069: The service did not start due to a logon failure" on Provisioning Services

The Provisioning Services PVS service fails to start with the following error: "Windows could not start the Citrix PVS Stream Service server on ServerName. Error 1069: The service did not start due to a logon failure"...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

How to Improve the Log on Performance in StoreFront

This article details configuration changes that might improve the log on and application enumeration performance in StoreFront...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

How to Change XML Service Port When Not Using Default Port

This article describes how to change the XML service port if you are not using the default port in XenDesktop 7.x. and CVAD...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

How to Configure XenServer 6.x Multi-GPU Passthrough for XenDesktop HDX 3D Pro Graphics

This article describes how to configure XenServer 6.0 with XenDesktop for HDX 3D Pro Graphics so that a host workstation with multiple graphics cards can be shared by an equal number of concurrent high-end professional graphics users one user per GPU, thereby reducing the cost per user. Hardware...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

vDisk Inactive State with Broadcom Network Cards

After installing Citrix Provisioning Services Server Target Device Software on a client computer that has a Broadcom Network Interface Card and restarting the target device, the Provisioning Services PVS status in the system tray displays Inactive. After initially installing the Target Device...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

Setting vDisk Boot Menu as a Default Option

This article describes how to enable the first menu option as the default boot choice without prompting when vDisk boot menu appears. Background A Provisioning Services vDisk boot menu appears when the user is starting a provisioned Virtual Machine, but the user wants the Virtual Machine to start...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

DHCP configurations for PVS

Citrix recommends DHCP configuration which ensures that a PVS target device receives the same IP address for all DHCP requests during its booted lifespan. The end result should be a target device using the same IP address it received at boot time, for the entirety of its booted lifespan. DHCP...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

PVS Console Crashes while using XenDesktop Setup Wizard

After entering the Credentials to get the list of templates from the Hypervisor, the following error appears: "Microsoft Management Console has stopped working" Note : The issue does not occur with XenServer as Host Connections to XenServer do not allow the port number in the address...

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Citrix
Citrix
added 2024/07/13 12:0 a.m.14 views

How to Set CloudBridge 2000\3000 SVM Management IP Address Using LOM Port

This article describes how to set CloudBridge 2000\3000 appliance's SVM Management IP address by using the Lights Out Management LOM port. Requirements:- You require a routable remote IP connectivity to the LOM port for Graphical User Interface GUI and access to the Service VM SVM GUI to run the...

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Citrix
Citrix
added 2024/07/12 12:0 a.m.14 views

Storefront: Citrix Storeweb URL should have custom error page

Redirect StoreFront users to a custom error page, if a page is inaccessible for some reason. Example : If a user tries to access "StoreURL/ Script", it will trigger an unhandled exception and User will get a generic page which suggests steps to add a custom error page. This may be considered a ri...

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Citrix
Citrix
added 2024/07/03 12:0 a.m.14 views

New Support Website - July 15th 2024

New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...

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Citrix
Citrix
added 2024/06/24 12:0 a.m.14 views

End of Sale and Renewal for XenServer Standard and Premium Editions

Cloud Software Group has decided to end of sale EOS, and end of renewal EOR XenServer Standard and Premium Edition stand-alone offerings on June 3rd, 2024. This change is designed to simplify our product line and deliver superior value and user experience to our customers. From June 3rd onwards,...

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Citrix
Citrix
added 2024/06/06 12:0 a.m.14 views

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 7

Package name: xms10.15.0.10731.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: June 2024 Languages supported: English US...

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Citrix
Citrix
added 2024/05/22 12:0 a.m.14 views

Launch failures after upgrading to CWA 2402

Users on Citrix Workspace App for Windows 2402 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...

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Citrix
Citrix
added 2024/05/21 12:0 a.m.14 views

VDA registration failures after Cloud Connector rebooted for OS updates

Virtual Delivery Agent VDA machines fail to register after a Cloud Connector on version 6.92.0/4.349.0 restarts following an OS update. The event logs of the Cloud Connector will have the following events written prior to system restart and the registration failures: Source: User32 EventID: 1074...

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Citrix
Citrix
added 2024/04/25 12:0 a.m.14 views

Session launch fails with gray screen when fast startup is enabled

If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen...

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Citrix
Citrix
added 2024/04/23 12:0 a.m.14 views

How to keep your visual effects settings in HDX/ICA session

In HDX/ICA session some visual effects are disabled. This article describes how to keep your visual effects settings in HDX/ICA session...

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Citrix
Citrix
added 2024/04/23 12:0 a.m.14 views

Create OS layer version fails when offload compositing is enabled

Issue : Creation of OS layer version fails, when 'Use Offload Compositing' option is enabled. Error : "The Compositing Engine failed to initialize after '00:20:00'" Console shows 'Waiting for the Compositing Engine machine to be ready', followed by 20 minute time out. ELM logs show...

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Citrix
Citrix
added 2024/04/05 12:0 a.m.14 views

Cannot redirect class=02 device from generic USB channel with 'policy restricted' message shown

The class=02 device cannot be redirected from generic USB channel and the 'policy restricted' message is shown on toolbar - device tab, although 'Allow: Class=02' was specified in the 'Client USB device redirection rules' policy and client device registry 'DeviceRules'...

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Citrix
Citrix
added 2024/03/12 12:0 a.m.14 views

Error "The system is currently unavailable" while logging into Citrix Director with smart card

You get the Error "The system is currently unavailable. Please try again later or contact your administrator." while logging into Citrix Director with smart card. The issue is not seen when logging in via username and password. Dmc Service error Citrix.Dmc.Common.ConfigurationException: No sites...

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Citrix
Citrix
added 2024/03/08 12:0 a.m.14 views

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 13

Package name: xms10.14.0.11306.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11222.bin, xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin,...

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Citrix
Citrix
added 2024/02/20 12:0 a.m.14 views

PVS- 2203 CU2 || slow performance in Windows

Customer is seeing slow Windows logon and Windows is very sluggish after logon...

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Citrix
Citrix
added 2024/01/22 12:0 a.m.14 views

Studio will not open with error "A working 'Storefront' service could not be found"

Storefront is installed on the DDC. After successfully upgrading both Storefront servers to CVAD 2203 CU3, Studio fails to open with the following error. After clicking on "View Details" another error appears: "A working 'Storefront' service could not be found" Error Id: XDDS:E354580F Exception:...

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Citrix
Citrix
added 2024/01/09 12:0 a.m.14 views

Issues identified on devices running Android 14 that impact restrictions set by SecureHub.

On Android 14, some admin-set UserManager restrictions may be permanently applied on reboot, preventing SecureHub from effectively un-setting those restrictions. Affected settings are in Appendix A 2. On the upgrade from Android 13 to Android 14, some admin-set UserManager restrictions may be...

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Citrix
Citrix
added 2023/12/27 12:0 a.m.14 views

Recommended number of Cloud Connectors for Citrix Cloud deployment.

A guideline for deploying Cloud Connectors to ensure optimal performance and reliability of Citrix Cloud services...

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Citrix
Citrix
added 2023/12/14 12:0 a.m.14 views

How to enable Azure Accelerated Networking on MCS VMs

To give an overview of how to enable the Azure Accelerated Networking Feature on MCS provisioned VMs...

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Citrix
Citrix
added 2023/12/12 12:0 a.m.14 views

Cloud Connector - Citrix ConfigSync Service error event ID "517"

In Cloud Connector Server, the below Error Event ID 517 is logged. ----------------------- Source: Citrix ConfigSync Service Event ID: 517 Description: There was a problem communicating with the primary Broker. Failed to get minimal Broker configuration. Error details: There was a problem...

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Citrix
Citrix
added 2023/11/29 12:0 a.m.14 views

Expression for EPA scan to check for version Win 11

Run EPA scan to check Win 11...

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Citrix
Citrix
added 2023/11/20 12:0 a.m.14 views

WEM Security Executable Rules are not working as expected

AppLocker policies configured through Citrix Workspace Environment Management WEM under Security - Executable Rules are not working as expected...

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Citrix
Citrix
added 2023/11/09 12:0 a.m.14 views

Citrix MCS may take several hours to delete failed tasks

Citrix MCS may take several hours to delete failed VM creation tasks...

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Citrix
Citrix
added 2023/10/19 12:0 a.m.14 views

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...

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Citrix
Citrix
added 2023/10/18 12:0 a.m.14 views

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 12

Package name: xms10.14.0.11222.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin,...

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Citrix
Citrix
added 2023/10/13 12:0 a.m.14 views

"You must enter valid credentials" error happen when logon Director Web for some users

Some domain admin users fail to logon Director Web page. "You must enter valid credentials" error happen when logon Director Web for some admin users. Username and Password are correct since they can logon via Director server vm console. Event ID 7 Warning show on Director Server Application even...

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Citrix
Citrix
added 2023/10/13 12:0 a.m.14 views

All VDAs reported as Power State Unknown in Studio

Connectivity is lost to the hypervisor and all VDAs show a power state unknown within the studio. The hosting connection test runs successfully Host Connection credentials are valid andnew machines can be created New machines are in power state unknown as well...

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Citrix
Citrix
added 2023/10/06 12:0 a.m.14 views

Secondary Ringer not available in HDX optimized MS Teams

The secondary ringer function is not available in Microsoft teams...

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Total number of security vulnerabilities5000