Citrix FAS Cloud: Session logon hangs after password change when launching application

User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...

Application firewall Logs are not logged locally in NetScaler

NetScaler appfw logs are being forwarded to the syslog server as expected. However, the logs are not being logged or displayed in the local /var/log/ns.log. Config: add audit syslogPolicy sysadv1 true sys1bind audit syslogGlobal -policyName sysadv1 -priority 100 -globalBindType APPFWGLOBA Before...

Citrix Virtual Apps and Desktops - 3DExperience application crashes randomly inside ICA Session

Users might see that the 3DExperience.exe application from Dassault Systems crash randomly inside the ICA Session. The problem started after a major network outage...

Citrix UPM - How to troubleshoot instances where the Citrix UPM Service stops unexpectedly

Prevent Citrix Profile Management from unexpectedly stopping, thereby ensuring a consistent and reliable user experience within the virtualized environment...

Daas II Cloud II Unable to launch One Drive automatically within VDI using SSO

One Drive is not auto launching within VDI using Single Sign On...

Netscaler-14.1- How NetScaler handles expect:100 continue header

When NetScaler gets an HTTP request that includes the Expect: 100-Continue header, it sends a 100 Continue response back to the client. This step is important because NetScaler’s Application Firewall needs to review the full request—including the body—before passing it on to the backend server...

CVAD 2203- Services are failing intermittently after restart

After a database outage, restarting Citrix processes on the controllers, as well as rebooting the entire controller, results in crash notifications in event viewer and odd behavior...

OnPrem | CVAD 1912 upgrade throws an error "The license server doesn't support the hosting network"

During CVAD upgrade from 1912 version to 2203 CU3 version, we receive the error "The license server doesn't support the hosting network" and upgrade fails...

Users experiencing greyed out "Log Off" buttons on CWA LTSR 2203.1

Upgraded Workspace app for Windows from 2203.1 to 2402 CU2...

Citrix Application Probe fails with "Enumeration Failed"

ProbeAgent.txt on probe machine will show logging similar to the following: 2023-12-11 11:00:21,068 5 INFO - Starting probe job. DesktopId: Win10 Azure Desktop, Name: Win10 Desktop, Config Id: 1, Browser Name: Win10 Azure Desktop 2023-12-11 11:00:21,068 5 INFO - Running reachability check...

PVS Server: Windows Event logging for UEFI target Devices Boot Time inaccurate

The customer had built a new UEFI based vdisk and deployed it to production. The customer subsequently observed that the PVS Servers were recording a clearly inaccurate boot time, of millions of minutes, in Windows Event logs when target devices were booting. Example inaccurate boot time logged i...

Linux Virtual Delivery Agent - ICA session crashes when resizing

When resizing the ICA Session Window, users might see that the session crashes...

Citrix Virtual Apps and Desktops - MS Office processes crashes or gets stuck on close

When users open MS Access within ICA session and create a form it is one of the objects you can create within Access, save and then close the MSAccess UI, the UI goes away but the process MSAccess.exe remains in task manager consuming resources. The issue is specific to ICA session. The issue is...

CVAD: Role of "Citrix Profile Management" service in reporting logon duration in Citrix Director

Q. What is the role of "Citrix Profile Management" service in logon duration reporting? Ans. The Citrix Profile Management service is responsible for collecting logon duration data from the Virtual Delivery Agent VDA. It gathers information about the logon process, including the time taken for...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 10

Package name: xms10.15.0.11009.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and...

Hotfix XS82ECU1080 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

CWA for Windows (2409) crashes or no sound when playing audio with Adaptive Audio disabled

When Adaptive Audio is disabled, the following errors may be encountered. CWA Windows session will suddenly crash when playing audio CWA Window session will not have any audio playback sound...

NetScaler Gateway - 14.1 - How to perform backup and restore of NetScaler configuration

Migrating configurations to a new device -- Facing issues while performing a restore of the backup...

The Image Does Not Have Layer Data Located In HKEY_CLASSES_ROOT or HKEY_CURRENT_USER

In one use case the published image, with Windows 11 OS, was missing the value, HKEYCLASSESROOT\mailto\Default. The Windows 10 images were ok...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 9

Package name: xms10.15.0.10915.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date:...

Publishing an App Layering image to PVS with Offload Compositing may fail

When publishing an App Layering image to PVS using Offload Composting, it may fail...

Microsoft Security Update Validation Report November 2024

Microsoft’s November 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Unexpected Creation of BullseyeCoverageError.txt in UserProfile Folder with 2402CU1 UPM

After upgrading Citrix Profile Management CPM to version 2402 CU1, administrators and users may notice a file named BullseyeCoverageError.txt appearing in the user’s profile folder. While this file does not impact functionality, it may cause confusion as it is unexpected...

Notice of Change - Intelligent Traffic Management (ITM) and Network Experience Monitoring (NEM)

Information Citrix Systems, Inc. announces a Notice of Status Change for the End of Life EOL date of Citrix Intelligent Traffic Management ITM and Network Experience Monitoring NEM. The table below explains the Citrix ITM and NEM life cycle management milestones as well as important information...

SSL Dashboard in ADM does not show TLS Information of SDX

Don't see TLS details of SDX NetScaler in ADM SSL Dashboard. We can see TLS details of all ADC's in the SSL Dashboard but for SDX it is missing...

Failed to execute cmdlet "Export-LogReportCsv"

While running cmdlet "Export-LogReportCsv" and setting parameter "StartDateRange" before two weeks or more, "The remote server returned an unexpected response: 502 Bad Gateway" error may show as below. ----------- Export-LogReportCsv -OutputFile "C:\temp\CitrixConfigLog.csv" -StartDateRange...

Citrix Workspace for Mac does not function with background elements are disabled.

Citrix Workspace App for Mac may not function as expected if background elements are disabled. The following errors may be encountered: Users may not be able to add an account. Users may not be able to log in to the Citrix Workspace app. CWA for Mac auto-update may fail Users may encounter...

Default values of properties when creating a single-session OS static delivery group

When creating a single-session OS static delivery group, please be aware of the default values for its properties: AutomaticPowerOnForAssigned: True AutomaticPowerOnForAssignedDuringPeak: False These properties affect the behavior of assigned machines in the delivery group. Please refer to the...

Backup and restore capabilities in XenServer xsconsole

XenServer hosts store metadata about VMs and associated resources such as storage and networking. This metadata forms a complete view of all VMs available across the pool. You can backup this database to recover from physical hardware failure and other disaster scenarios. The legacy backup and...

Xenserver Configuration: Comprehensive Guide

Introduction This article will direct you to resources that provide guidance on configuring basic pools for XenServer Top Knowledge Content Basic Configuration guide for a XenServer Pool CTX128391 - How to Remove a Server from a XenServer Pool that Contains Only One Host CTX216127 - How to change...

CVAD Session Recording Hub Article

Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...

Citrix Virtual Apps and Desktop - Upgrading, Installing and Migration issues

Introduction This article is a summary of the top support articles related to updating, install and migration of Citrix environments including Controllers and VDA. The most commonly used support articles and guides are below. There are three main areas covered in this summary including Controller...

Citrix Endpoint Management: Database issues

Introduction Citrix offers a series of articles dedicated to troubleshooting various database issues, such as connectivity problems, performance bottlenecks, and data corruption. By enabling quick diagnosis and resolution, these articles help minimize downtime and enhance the reliability and...

Internal Error 2869 when Installing Hotfixes on XenApp 6.x

Errors occur when installing hotfixes on a XenApp 6.0 server usingthe manual method. The manual installation method included: Right-clicking on the .msp hotfix package and selecting Apply Double-clicking on the .msp hotfix package The errordisplayed is a message box with the following dialog:...

Error: Unable to Create Deployment in StoreFront

When creating a new deployment in StoreFront, the deployment fails with the following error: "Unable to Create Deployment " This error is logged in Event Viewer: New Server Deployment Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured runni...

Error: "The Login is from an Untrusted Domain and Cannot be used with Windows Authentication" Appears when Launching Provisioning Services Console

When launching the Provisioning Services Console, the critical error message appears, “Critical Error A database error occurred. Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.”...

Upgrade from StoreFront 2.1 to 2.5 Fails

Upgrade from StoreFront 2.1 to 2.5 fails. Event log reported the following error: CitrixStoreFront-x64.msi' failed with error code 1603. Fatal error during installation. StoreFront log from the installation reported the following error: Remove-DSFeatureInstance: Error Access to the path...

Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State

After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...

CITRIX-XML-SERVICE NetScaler Monitor Fails after Installing XenApp 6 Hotfix Rollup Pack 02

The CITRIX-XML-SERVICE NetScaler built-in monitor fails after Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 is installed. However, XenApp continues to work. The following message appears when you view the monitor. "Failure – TicketTag not found in the response" Wit...

How to change from NIC adapter e1000 to VMXNET3 for PVS streamed VMs

This article explains how to change from NIC adapter e1000 to VMXNET3 for PVS streamed VMs...

How to Set CloudBridge 2000\3000 SVM Management IP Address Using LOM Port

This article describes how to set CloudBridge 2000\3000 appliance's SVM Management IP address by using the Lights Out Management LOM port. Requirements:- You require a routable remote IP connectivity to the LOM port for Graphical User Interface GUI and access to the Service VM SVM GUI to run the...

PVS Console Crashes while using XenDesktop Setup Wizard

After entering the Credentials to get the list of templates from the Hypervisor, the following error appears: "Microsoft Management Console has stopped working" Note : The issue does not occur with XenServer as Host Connections to XenServer do not allow the port number in the address...

Errors: "Failed to Snapshot", "VSS_E_VOLUME_NOT_SUPPORTED"

When attempting to build an image from a Windows7 or Server 2008 Virtual Machine VM with Imaging Wizard or P2PVS, the following error message is displayed: "Failed to Snapshot" Imaging Wizard/P2PVS log shows the following error message: "VSSEVOLUMENOTSUPPORTED" and terminates with an error messag...

New Support Website - July 15th 2024

New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...

Storefront - Event ID 3005 - The request queue limit of the session is exceeded

When a user attempts to enumerate using the StoreWeb URL in a browser, not all icons are not enumerated. This can also occasionally result in enumeration failure and an error stating "Cannot complete your request" during enumeration. On the Storefront server, Windows Event Viewer Applications and...

CWA - Multimonitor -Session resolution on external displays is not in sync

Issue seen with multiple external monitors via docking stations. When session is spanned across all the screens, the resolutions on either side are not in sync and there is a disjointed black section in the middle. Also, the mouse control seems slightly off. As a workaround use the desktop is...

Machine Creation Fails When Creating Remote PowerShell Session

The “Resources” environment test Check hypervisor storage fails with the following error: “While testing access to storage with ID MyStorageID, an error occurred while attempting to create a remote PowerShell session to host MyHostName.” The “Resources” environment test Check hypervisor...

Client drive not mapping after reconnection

Client drive mapped via CDM disappeared after reconnecting by session reliability...

"Failed to launch application" with Citrix Workspace App for Chrome OS version 2402.

Users encounter the "Failed to launch application" error message when attempting to start a desktop session using Citrix Workspace App for Chrome OS version 2402. This behavior is observed when initiating sessions from a delivery group that contains non-English characters while the Service...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 13

Package name: xms10.14.0.11306.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11222.bin, xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin,...