How to capture trace on ADM

How to capture trace on ADM...

Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

Issue while adding version to OS Layer, wherein the packaging vm of the OS Layer revision does not allow the Citrix Admin to RDP or ping to it. Cannot RDP nor Ping to this packaging vm and on the boot diagnostics in Azure, we see a black screen...

Error when adding an Enterprise App on Google Store for Android Enterprise - Upload a new APK file with a different package name

When we try to add In house Enterprise app for Android Enterprise using Citrix Endpoint Management, we get the error - 'Upload a new APK file with a different package name'...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage

After an interruption in service, some target devices are giving an error "login request timed out"...

Troubleshooting Citrix Pass-Through Authentication

This article outlines workarounds and resolutions to specific Citrix pass-through authentication issues. Common Pass-Through Authentication Issues and Inquiries Refer to the following links for information on common pass-through authentication issues and inquiries: Citrix Docs - Enabling...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

Print Detective

Print Detective v1.2.1.5 Created Date: 5/21/2008 Updated Date: 6/2/2011 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Print Detective is an information gathering utility...

Receiver Clean-Up Utility

Important Notes Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools --- Receiver cleanup utility is not required while upgrading to the Receiver forWindows 4.4 or newer. Receiver for Window...

Citrix App Layering 2.x: Unidesk Appliance Move Utility

Introduction Moving a Unidesk Cachepoint CP from one datastore to another using standard VMware tools is problematic because the layers created by the CP are non-persistent independent disks. If these are moved with a storage vMotion, they will be transformed into normal disks attached to the CP...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Connection Quality Indicator

Connection Quality Indicator Created: Feb 15, 2017 Updated: Oct 16, 2024 SHA 256 Checksum: c79d1dfdfe50b1386a334b4d78f78ced25eb61b8091a2bc8b33f9d9b9014dbd2 Please provide feedback or enhancement requests at https://forms.gle/TwWrKPT6J8u7GdKA6. Description The Connection Quality Indicator CQI is a...

Unable to see ICA Latency and ICA RTT in CQI or Director

ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...

Citrix Client SSL Error Codes

This article provides information on Citrix Client SSL Error Codes. To assist with troubleshooting, Citrix Technical Support has compiled a list of generic SSL error codes that the Citrix client might present the user or write in the Event log when an error occurs. Important! This article is...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

Director Does not Show NetScaler MAS Data, Network Tab Shows "Page Not Fonud"

NetScaler MAS data cannot be showed in director network tab --page was not found...

How to compile a server status report by using XenCenter

This article describes how to use XenCenter to collect a server status report...

Vendor Daemon down on License Administration Console

Vendor Daemon Down Licensing Service Crashes License Administration Console error "Vendor Daemon down: CITRIX" and "No such product or vendor exists: CITRIX" displays...

Manual generation of the App Layering agent self-signed certificate

Replace the self signed certificate which expires 2 years post agent installation...

Workspace App for mobile devices not showing apps - no apps available at this time - error 451

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. - iOS throws "No apps available at this time"after login attempt -Android throws Error code 451 afte...

How to Log On to StoreFront When Authentication is Disabled on NetScaler Gateway VIP

This article provides information on how to log on to StoreFront when authentication is disabled on NetScaler Gateway VIP...

nVidia control panel fails to launch in platform layer or published image

When configuring a platform layer for a vGPU, the nVidia control panel may fail to launch. The driver may be working or it may fail with code 31 or code 43, but thenVidia control panel itself will not open. You may see an event in the Windows Application event log about nvcplui.exe crashing. The...

How to Modify the Subnet IP (SNIP) and NetScaler IP (NSIP) on a NetScaler High Availability Pair

This article describes how to change the Subnet IP SNIP address and NetScaler IP NSIP address for a secondary or primary appliance of a high availability setup. Background You might want to change the SNIP and NSIP on an appliance because of the changes in the network setup or a redundant pair of...

How to allocate Citrix licenses on My Account

This article describes how to allocate a Citrix Licenses on a Citrix portal Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are...

ELM Upgrade failed because of a failed dependency check for audit-libs-python

When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...

Unable to access NetScaler MAS 12 using LDAP authentication with the error "User not authorised for any operation"

Unable to access NetScaler MAS using LDAP authentication with the error "User not authorized for any operation"...

Hardware Acceleration for Linux endpoints with AMD GPUs

Starting from version 2.5,HDX RTME supports hardware acceleration for video compression on Linux thin clients or fat clients with AMD GPU. Specifically, for video encoding RTME uses VCE 2.0 or higher. Video decoding has limited support because of some technical limitations, and it is disabled in...

Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront

The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...

XenMobile Port Requirements

The following tables list the ports that must be open on the Firewall. Open the following ports to allow user connections from Citrix Secure Hub, Citrix Receiver, and the NetScaler Gateway Plug-in through NetScaler Gateway to the following components: XenMobile StoreFront XenDesktop XenMobile...

PVS image published from App Layering gives a BSOD with inaccessible boot device error

When booting an image in PVS that was published via App Layering, you may receive a BSOD with theINACCESSIBLE BOOT DEVICE error...

Unexpected shutdown of one of the Xenmobile servers

Unexpected shutdown of one of the Xenmobile servers...

Error: "HdxSdkErrorDomain_Session error 8" When Launching VDI Through NetScaler Gateway Using Receiver for iOS 7.2.4

When launching VDI usingReceiver for iOS 7.2.4 the following error is shown: "HdxSdkErrorDomainSession error 8"...

Error: "Cannot Process Provisioning File"

While running the StoreFront Services provisioning file for example, Receiverconfig.cr using Citrix Receiver 3.1, issues might be experienced. The following error message might appear: “Cannot process provisioning file”...

Enlightened Data Transport Not working with Double Hop DMZ scenario

EDT requires policy on the XenDesktop to be enabled and DTLS on the NetScaler to be ON. Also, StoreFront needs to be minimum Version 3.8 and Citrix Receiver at 14.7. So all the requirements are met. At theXenDesktop Policy for "HDX Adaptive Transport" is set to "preferred", still connections fail...

Citrix App Layering - User Layer Error "We were unable to attach your User Layer"

When end users log into a virtual machine with Elastic layering enabled, they see the error "We were unable to attach your User Layer. Any changes you make to application settings or data will not be saved. Be sure to save any work to a shared network location." Details: "Access to the path...

How to configure H.265 video VDA encoding for NVIDIA GPUs

Support for H.265 Encoding/Decoding H.265 video encoding on 7.16 VDAs with H.265-compatible NVIDIA GPUs and H.265 video decoding on Citrix Receiver for Windows 4.10 is supported for hardware acceleration of remote graphics and videos...

VMs Freezing or Poor Performance (xenvbd event ID 129)

VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...

How to recreate Local Host Cache on Citrix Virtual Apps & Desktops

Citrix ConfigSync Service outputs Event ID 505 errors periodically, "The Citrix Config Sync Service failed an import."...

Management CPU Increases Periodically In Citrix ADC

When monitoring CPU utilization on the NetScaler, you will periodically notice Management CPU CPU 0 reporting 100% Utilization. This will most likely appear cyclic recurring at a fairly regular interval...

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director

“Restart” “Shadow” ”Reset Profile” and “Reset PvD” buttons are grayed out in Director when user connected to static Desktops PVS+PvD in one Delivery Group. But when click the “Details” button under Activity Manager, the machine management options like “restart”, “shutdown” and “shadow” are all...

How To Replace An Expired Self Signed SAML Certificate in XenMobile 10.x

How to renew theself-signed SAML certificate which is included inXenMobile...

In XenMobile Server Command Line Console :The error shows a message"hrtimer: interrupt took * ns"

Opening the XenMobile Server console: The error shows a message "hrtimer: interrupt took ns": This is a system level message, it’s just a info log from the system. It is a generic warning from the kernel, that some hardware interrupt took longer than expected to service...

How To Configure a Custom Per-AppVPN XML for WIP protected Win10 and Win10 Phone Endpoints

With the current variety of Windows 10 Endpoints like Laptops, Hybrids, Tablets and Smartphones. You see organizations moving to a Unified Endpoint Management Solutions to provide Endpoint security to these types off devices which are not managed by the traditional management tools. The user will...

XenMobile Policy State Pending or Failed on Windows Devices

This purpose of this article is to help XenMobile administrator troubleshoot issues related to windows policy deployment failures and also provide additional information on settings up XenMobile server with right values...

Web-camera redirection not working with Windows N and KN editions

Customers have reported to Citrix Technical Support that web-cameras are not being redirected into ICA sessions if the VDA is of type: Windows 7 N, Windowns 8 N or Windows 10 N or KN. What is Windows N and KN? https://support.microsoft.com/en-ie/help/11529/what-is-a-windows-7-n-edition- Labeled "...

How Do I Deploy Self-Service Password Reset For the First Time

The primary intent of this article is to provide steps to how to deploy Self-Service Password Reset SSPR environment for the first time...

How to troubleshoot error " Access to company network not available" while enrolling to xenmobile ?

Symptoms : After putting XMS FQDN if we receive error "Access to company network not available " , click on Report and collect logs LOG ANALYSIS : Below error message indicates that user is entering incorrect FQDN or the DNS is unable to resolve the FQDN. HTTPClientCertCredID=null,...

XenMobile Error : Incorrect credentials while enrollment

This article describes few reasons for the error "Incorrect credentials" and how to troubleshoot them a Below error indicates that the user might be typing incorrect credentials or typing sAMAccountName instead of UserPrincipalName vice versa. ,,ERROR 2,"request with id 5 failed with httpResponse...

StoreFront 3.5 to 3.8 upgrade fails.

In the MSI logs we get following error: An error occurred creating the configuration section handler for citrix.deliveryservices/protocolTransitionSettings: Could not load file or assembly 'Citrix.DeliveryServices.ProtocolTransition.Configuration, Version=2.6.0.0, OR An error occurred creating th...