5325 matches found
Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...
How to compile a server status report by using XenCenter
This article describes how to use XenCenter to collect a server status report...
Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch
The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...
Citrix Product Customer Success Services Eligibility Dates
This article lists Customer Success ServicesEligibility dates for Citrix products formerly known asSubscription Advantage Citrix Product Customer Success Services When you purchase a new Citrix product, your purchase includes a one-year membership in the Customer Success Servicesprogram,...
How to Modify the Subnet IP (SNIP) and NetScaler IP (NSIP) on a NetScaler High Availability Pair
This article describes how to change the Subnet IP SNIP address and NetScaler IP NSIP address for a secondary or primary appliance of a high availability setup. Background You might want to change the SNIP and NSIP on an appliance because of the changes in the network setup or a redundant pair of...
How to allocate Citrix licenses on My Account
This article describes how to allocate a Citrix Licenses on a Citrix portal Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are...
When propagating the changes from storefront server, getting Event ID 31.
" An error has occurred during the all server configuration update process. An error occurred running the command: 'Add-DSFeatureInstances' The element identified by the instruction 'addElement' at 6,4 with attribute 'xpath', value '/configuration/container/componenets', already exists At line:1...
PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The service did not respond to start or control request in a timely fashion. (0x41d)"
While running the Configuration wizard it fails to start the network service. Event viewer shows that the soap service has terminated. Soap service is in stopped state and is not able to start the service. PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The...
Hardware Acceleration for Linux endpoints with AMD GPUs
Starting from version 2.5,HDX RTME supports hardware acceleration for video compression on Linux thin clients or fat clients with AMD GPU. Specifically, for video encoding RTME uses VCE 2.0 or higher. Video decoding has limited support because of some technical limitations, and it is disabled in...
Using SNMP with App Layering and Unidesk appliances
A number of customers want to have some kind of external monitoring system for our appliances. SNMP is a fine choice, except that we do not enable it by default on our appliances, and we do not have a custom MIB. However, the SNMP daemon is installed, so if the customer knows what they're doing,...
What are Hung Threads and why is the StreamProcess terminating?
On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...
Fall back from TCP to UDP fails / displays SSL Error when Disconnecting and Reconnecting session via NetScaler
If HDX Adaptive Transport Policy set to Preferred on DDC and when attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.10 or Citrix Receiver for Mac 12.8 or Citrix Receiver for iOS 7.5 and above, you may encounter below issues: Session will get disconnect if...
Citrix Workspace App for Linux: How to trust a CA certificate?
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article's objective is to describe the steps involved in trusting a CA certificate in Citrix...
Provisioning Services - Not able to delete vDisk files
When attempting to delete the vDisk Files, we encounter the following error: "The action cannot be completed because the file is open in MgmtDaemon.exe"...
Password Management for SDX's and VPX's utilizing NMAS
To manage passwords and accounts from one centralized location...
VMs Freezing or Poor Performance (xenvbd event ID 129)
VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...
App Layering - Google Chrome / Chromium Recipe
Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...
Citrix Receiver for Windows shows Authentication Window or Receiver prompts periodically
Citrix Receiver for Windows authentication prompt and/or receiver prompt pops up randomly...
Configure post-authentication Endpoint Analysis scan as factor in Citrix ADC nFactor auth
For detailed information refer to Citrix Documentation -Configure post-authentication Endpoint Analysis scan as a factor in Citrix ADC nFactor authentication...
How to troubleshoot error " Access to company network not available" while enrolling to xenmobile ?
Symptoms : After putting XMS FQDN if we receive error "Access to company network not available " , click on Report and collect logs LOG ANALYSIS : Below error message indicates that user is entering incorrect FQDN or the DNS is unable to resolve the FQDN. HTTPClientCertCredID=null,...
XenMobile Error : Incorrect credentials while enrollment
This article describes few reasons for the error "Incorrect credentials" and how to troubleshoot them a Below error indicates that the user might be typing incorrect credentials or typing sAMAccountName instead of UserPrincipalName vice versa. ,,ERROR 2,"request with id 5 failed with httpResponse...
Can't create the PVS connector - error returned at Test Credentials - "Failed to validate the Domain User and Password."
Configuration settings appeared correct but reviewing the unidesk-pvs-connector.log.json displayed the below: HandlerHelper: 'Application Error while processing 'Command' 'CreatePowerShellSessionCommand'': 'DefaultTitle="", MessageID="PowerShellCreateSession",...
Error "License cannot be retrieved. Either the NetScaler..." When Adding NetScaler Instance to NetScaler MAS Inventory
When trying to add NetScaler instance to inventory it fails with the following error message: "Trying to connect to "IPoftheNetScaler" Error: License cannot be retrieved. Either the NetScaler is unresponsive or the login credentials are incorrect."...
How to Configure CEIP / Call Home for the Citrix License Server
Note: This feature is only available in the Citrix License Server 11.14.0.1 Build 19005 or later. Citrix Customer Experience Improvement Program CEIP is now enabled by default during License Server installation. Previously customers had to configure CEIP settings by editing CITRIX.opt or using...
StreamProcess.exe is consuming high CPU spike on PVS Servers.
The Streamprocess.exe was consuming high CPU on the PVS servers. The Perfmon suggested sustained spike in Kernel mode and process dumps revealed that we were waiting for the Packet Send & Receive...
How to Configure Internal Beacon for Single FQDN on StoreFront
This article describes how to Configure Internal Beacon for Single FQDN on StoreFront. Background When you access any URL in Citrix Receiver, it tries to resolve both internal and external beacons. First it will resolve the internal beacon, followed by the external beacon, and then Citrix Receive...
How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...
How to Create a Custom SSH banner for Netscaler
NetScaler : How to create a custom SSH banner...
Error: "Access to your company network is not currently available"
The following error is displayed when attempting to enroll a device or launching an application: "Access to your companynetwork is not currently available"...
Connecting XenServer to XenCenter with AD User credentials fails with incorrect username/password
When trying to add a new host to XenCenter console, the process fails with the message "XenCenter has encountered a problem connecting to this server" and "Incorrect username and/or password". A second XenServer pool using the same AD authentication configuration same domain, same AD groups can...
Target Device has Poor Performance and/or High Retries When Booting to a vDisk in Private Mode
When installing software in private mode it takes a very long time. Booting devices in Standard Mode works as expected Any maintenance version is very slow Best practices are put in place with Large send offloaddisabled on the target and PVS server anddisabled spanning tree on the switch vDisk is...
How to Configure Active/Active GSLB for XenDesktop
We often encounter customers with business continuity goals which require XenDesktop user VMs to be available to users in the event of a full site failure. A passive disaster recovery failover configuration is often not desirable because customers want to be able to leverage their hardware...
DNS queries not getting resolved from Primary node but gets resolved from Secondary node in HA pair
Nameservers are added on Netscaler using the "add dns nameserver" command or with GUI. From CLI in some cases, the DNS Lookup gets failed on the Primary Node but resolves well on the Secondary Non-working Primary We see that the DNS query Request is going to Netscaler DNS cache loop-back IP not t...
Commands Generated by XenMobile Wizard on NetScaler - SSL Offload
This article will help you when you need to run the wizard more than once for multiple XenMobile environments. This article assumes that you have the following items already installed and configured on the NetScaler: 1. NetScaler IP address NSIP 2. Subnet IP address SNIP 3. DNS Settings 4...
Not All PVS Servers Showing On The Replication Status Window
The PVS farm shows all PVS servers under the Servers node. However, when you click Show Replication Status ofthe vDisk does not show all PVS serverslisted. The other servers have the vDisk files .vhd, .pvp but do not show up in the list...
Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD
Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...
Unable to log in to PVS console, error: The domain/user does not have access to the Farm
When a domain user tries to log in to the PVS console, gets error: "The domain/user does not have access to the Farm." The environment may or may not have multiple PVS sites and/or multiple domains. The domain user has been added to the "Farm Administrators" under the Security tab on the Farm...
How to Obtain SNMP MIB File for NetScaler SDX Appliance
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NetScaler Reset with Code 9222
Users report being unable to access a specific application. Investigation reveals that the NetScaler is resetting the packet with Reset Code 9222 when the server responds to the client’s request...
Citrix Profile Management: Temporary Profile Loading and Profile details not visible in Director
Temporary Profile Loading and Profile details not visible in Director...
LVDA is getting unregistered after the upgrade to 2402 LTSR
Unable to launch the Linux Published desktop with below error VDA is going to unregister state based on the VDA side logs and CTXVDA service is not starting...
CVAD 2402 - Updating MCS non-profile based catalog to profile based
Boot Diagnostic setting needs to be applied to already created non profile based MCS random catalog. To inherit profile based settings from a VM source to an existing catalog which is non-profile based...
How to Migrate Session Recording Storage While Keeping Old Recordings
The customer is planning a cutover of Session Recording storage. They would like to add the new storage location for any new session recordings, while maintaining the older storage location for older recordings as these are kept for a required retention period...
CWA smartcard logon error 'Can’t read smart card' on client with SIM card
There is a client with 2 smart cards . A physical smart card and an integrated eSIM . When CWA Windows tries to autenticate with smartcard the user gets an error that says "Can't read smart card. Please contact your IT administrator" . If we remove the SIM card from the client , the authenticatio...
uberAgent - data volume
How much data volume does the agent produce? Can I reduce the data volume?...
Audio not working on VDA when reconnecting from Ipad
After CWA 2412 IOS audio stops working randomly on Ipad after reconnectng to the session. With Adaptive audiodisabled we got audio about with 50% of reconnects. With Adaptive audioenabled audio playback worked every single time we reconnected to the desktop...
Citrix Cloud - Custom URL Conflict: "Unable to Process Your Request" on Workspace Connection
Administrators attempting to configure Citrix Conditional Authentication find that the option to utilize custom URLs or domains is unavailable. There is no apparent setting within the Conditional Authentication configuration interface to input or apply a custom URL...
Linux Virtual Delivery Agent - ICA session crashes when resizing
When resizing the ICA Session Window, users might see that the session crashes...
uberAgent fails to start due to invalid license signature
Attempting to start the uberAgent service results in a failure. The uberAgent.log file shows messages similar to the following: 2024-12-06 13:50:25.560 +0100,ERROR,WORKGROUP,SRV2016$,6372,LicenseCheck,Failed to read or verify the license file: C:\ProgramData\vast limits\uberAgent\License...