5325 matches found
Users receive error "Try again after some time or contact your help desk" at login
While accessing ADC Gateway or Authentication page, in certain conditions users received one of these two errors: "Try again after some time or contact your help desk". "Malformed assertion sent to Netscaler" Users redirected to Login page. To validate this is the cause, you can check ADC syslogs...
Workspace App mouse click placement mismatch
When an application is started from the Citrix Workspace for a multi-monitor setup 5+ monitor setup it's impossible to click on the app. Actual mouse click location does not match clicked location...
Safari browser loading Web page failure when accessing HTTP2 LB Virtual Server
If ADM Web Insight Client Side Management CSM is enabled, only the Safari browser is unable to open Web page via HTTP2 enabled LB Virtual Server. If ADM Web Insight Client Side Management CSM is disabled, issue does not occur. While other browsers i.e. Firefox, Chrome work fine regardless of the...
Error "User not authorized for any operation" for ADM external LDAP users
External LDAP users can't login NetScaler ADM, receive error message:"User not authorized for any operation"...
NetScaler NTP sync failure when NTP server Root Dispersion value greater that 1 second
NetScaler NTP sync failure when Root Dispersion value is larger than 1 second. Dispersion isthe maximum difference recorded between the NTP client and the NTP serverrecorded in seconds. Root Dispersion measures the maximum amount of variance between the NTP server and its known time source. If...
WAN Latency and DC Latency show as "NA" in ADM HDX Insight
customer found "WAN Latency" 、"DC Latency" and some metrics value appears as "NA" in ADM HDX Insight report. Like below:...
How to Change Desktop Icon for One Delivery Group
Modify the display icon for published desktop to use customized icons and/or point to use any existing icons...
How to Load Balancing PVS server in NetScaler
This article summaries tips when configure Load balance for PVS server...
How to use rewrite policy to add text message or links under logon button in Gateway logon page
This article describes how to add text message or links to Gateway logon page with RfWebUI based portal theme. The below image is the Gateway logon page for an end user. Links and text message are under Log On button. The solution in this article applies to both basic authentication and AAA...
How to export NetScaler files via FTP protocol
This article contains command sample in NetScaler to export some files via FTP protocol...
Citrix Audio Diagnostic Tool
Citrix Audio Diagnostics tool 1.0.3 What’s new for this release? Support new policy Loss Tolerant Mode for Audio. Optimize the display of network metrics for high round-trip times ICA RTT. Support command-line mode and a runtime option in seconds, allowing the tool to operate in the background fo...
SSLVPN error "Websocket connection failed: Connection closed before receiving a handshake responser"
After VPN tunnel established to NetScaler gateway, user encounter access issue s to backend server with error message: "Websocket connection to 'ws:///ws/notification/site-msg/' failed: Connection closed before receiving a handshake responser"...
Registered OTP Device Removal Failure on native OTP management page
The following log can be found in "/tmp/aaad.debug" nsldapregisterencryptedotp 1-52: nsldapregisterencryptedotp: secret empty, nothing to delete for user...
NetScaler native OTP (One-Time Password) device registration failure
Can't register device for native OTP authentication in NetScaler...
Application of HDX insight no data on ADM
Application name is Chinese. There is no data on ADM HDX insight. Desktop name is English. Data shown on ADM HDX insight...
wfshell.exe consumes high CPU
While the ICA session is closed, Citrix WinFrame Shell wfshell.exe process doesn't exit. This process consumes high CPU in Task Manager...
Resetting RPC node password Timesout in HA
Under HA sync failed with error: "Unable to Authenticate with Primary, rpcnode password might have changed please reset it and try" When resetting it on Primary it times out...
Wem agent upgrade fails with error: 0x80070643 on the Applayering Platform layer
WEM agent upgrade on the platform layer fails on in-place upgrade or post-installation with the Applayered Images. You will see the below entries in the WEM install logs: i320: Registering bundle dependency provider: b2c7bc43-a0ba-4c9b-8382-7c139e9735c7, version: 2203.1.0.1 i371: Updating session...
Enabling a feature on ADC
To enable any feature on ADC...
How to optimize paging file configuration for PVS targets (Multi-session Server OS)
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How to find ICA Gateway accessing log in nslog
This article is an analysis on nslog /var/log/ns.log for accessing CVAD environment via ICA gateway. However, nslog will not include detailed logs for this process. Please refer to analysis on "NetScaler Gateway+StoreFront+XenDesktop workflow" in the article in additional resources...
TCP option lost when traffic go through TCP type Load Balance(LB) Vserver
TCP option lost when traffic go through TCP type Load BalanceLB Vserver: 1. Clients send TCP syn to NetScaler with TCP option segment: 2. Backend Servers do not receive TCP handshake with TCP option segment from NetScaler:...
Error "Try again after some time or contact your help desk" after authentication passed
After inputting your username and password to "https://x.x.x.x/manageotp" page, you are encountering an error message that says, "Try again after some time or contact your help desk " "Rejecting with error code 4009 “， ”receiveldapusersearchevent:ldapfirstentryreturned null, user XXX not found “...
Both NetScaler HA nodes status NOT_UP after Primary HA-MON enabled interface down
There is one direct cable connectedbetween Primary node and Secondary node, The cable connection is not via switch. Both interfaces are HA MON enabled. Both NetScaler HA nodes status turn to NOTUP after Primary HA-MON enabled interface is down...
Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab
Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab Event ID 5 is logged in Citrix Director, pointing to failure while connecting to data source. The CDF Traces captured from Director Server, show the exception "Unexpected character encountered while parsing value" D...
Citrix DaaS - The Published resource is not available currently. try again later
After migrating from on premise to Citrix Cloud, users facing issues when launching apps via DaaS only via native CWA. Launching via web browser works as expected. Users are getting error: Transaction ID: xxxxxxxxxxxxxxxxx The resource is not available at the moment. Please try again later. Issue...
OTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"
OTP registered device test error "Failed to verify OTP. Please make sure Citrix ADC is synced to NTP time. "...
Locally cached profiles not getting deleted at User logoff from the VDA
Locally cached user profiles does not get deleted at user logoff. User gets a temp profile at next consecutive login...
"502 Bad Gateway" error within Citrix Insight Services (CIS)
After logging in Citrix Insight Services site and clicking Tools-Upload Data, "502 Bad Gateway" error is shown as below...
-pattern parameter in the rewrite action was removed in 13.1
When user configure rewrite action with pattern param in GUI or CLI in NS 13.1, below error may prompt:"ERRO: No such argument -pattern" e.g add rewrite action rwainsertintracaptchaag insertbeforeall "HTTP.RES.BODY8000.SETTEXTMODEIGNORECASE" q" " + "" -pattern "" ERROR: No such argument -pattern...
How to change preferred DDC server
Change preferred DDC server...
Adding a new server to a switch side triggers Err-Disabled on the connected Netscaler interface.
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WEM: after upgrade , Agent does not register with the cloud infrastructure server
After running the configuration utility on the agent to migrate to the cloud WEM broker server it looses the connectivity. Checking theCitrix WEM Agent Host service debug logs show the below error Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication...
Workspace on Android Errors with Error Code 548
An error has occurred while connecting. Check your server address and data connection. Error Code 548...
"Connection Interrupted" error message will pop up when trigger disconnect from director or studio
• "Connection Interrupted"error message will pop up when admin user trigger disconnect from director or studio • If user directly click disconnect from toolbar or × ， issue won’t happen • Issue only happen for random users , not all users have this issue...
Noticing exceptionally high current client connections for a single server within the service group
Go check Load Balance Virtual Server's Statistics data, under theBound Service Group Members Summary tab,you've observed that the Current client connection count of specific server is significantly higher than the other servers within the same service group. In NS shell mode, "nsconmsg ConLb=2...
How to check jQuery version that used by NetScaler Gateway
NetScaler jQuery version check method...
PVS Server Fails to Connect Farm: "An error occurred communicating with the server"
One PVS Server Fails to connect farm: "An error occurred communicating with the server" with event id 0, SoapService...
Unable to ping backend server from NetScaler with SNIP as source IP address
SNIP, NSIP and backend server are in the same subnet. Unable to ping backend from NetScaler with SNIP as source IP address, can ping backend with NSIP as source IP address...
PVS - No device license is currently available for this computer during Target device boot
License enters grace period when Target Device boots up. Error: No device license is currently available for this computer. A system shutdown will be initiated in 720 hours...
Cannot complete your request error when using Azure AD saml authentication
SAML authentication policy for AG has been configured. The IDP is Azure AD. However, "Can not complete your request error" appeared when using AG SSO Storefront...
Issue with webcams displaying a green screen when using "Media Foundation" encoding.
Using "Media Foundation" encoding causes green screen issues with webcams...
How to specify the drive letter for the MCSIO Write Cache disk
Setting a specific Windows Drive letter to the disk created by the MCS Write Cache mechanism MCS IO / MCSWCDisk...
Difference between vhd and vhdx
What's the difference between vhd and vhdx?...
How to remove HTTP Header with rewrite policy in NetScaler
This article describes how to deletespecific HTTP Request Header with rewrite policy in NetScaler...
How to auto execute shell command at a regular time every day using crontab
This article outlines the method to schedule a shell command at a regular time every day using crontab in an ADC...
The text cursor display is incorrect.
In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...
How to backup NetScaler appliance via Command Line or GUI interface
This article describes how to backup NetScaler appliance via command line or GUI interface...