Application of HDX insight no data on ADM

Application name is Chinese. There is no data on ADM HDX insight. Desktop name is English. Data shown on ADM HDX insight...

Citrix Audio Diagnostic Tool

Citrix Audio Diagnostics tool 1.0.3 What’s new for this release? Support new policy Loss Tolerant Mode for Audio. Optimize the display of network metrics for high round-trip times ICA RTT. Support command-line mode and a runtime option in seconds, allowing the tool to operate in the background fo...

Registered OTP Device Removal Failure on native OTP management page

The following log can be found in "/tmp/aaad.debug" nsldapregisterencryptedotp 1-52: nsldapregisterencryptedotp: secret empty, nothing to delete for user...

Resetting RPC node password Timesout in HA

Under HA sync failed with error: "Unable to Authenticate with Primary, rpcnode password might have changed please reset it and try" When resetting it on Primary it times out...

wfshell.exe consumes high CPU

While the ICA session is closed, Citrix WinFrame Shell wfshell.exe process doesn't exit. This process consumes high CPU in Task Manager...

Wem agent upgrade fails with error: 0x80070643 on the Applayering Platform layer

WEM agent upgrade on the platform layer fails on in-place upgrade or post-installation with the Applayered Images. You will see the below entries in the WEM install logs: i320: Registering bundle dependency provider: b2c7bc43-a0ba-4c9b-8382-7c139e9735c7, version: 2203.1.0.1 i371: Updating session...

Enabling a feature on ADC

To enable any feature on ADC...

How to optimize paging file configuration for PVS targets (Multi-session Server OS)

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Both NetScaler HA nodes status NOT_UP after Primary HA-MON enabled interface down

There is one direct cable connectedbetween Primary node and Secondary node, The cable connection is not via switch. Both interfaces are HA MON enabled. Both NetScaler HA nodes status turn to NOTUP after Primary HA-MON enabled interface is down...

How to find ICA Gateway accessing log in nslog

This article is an analysis on nslog /var/log/ns.log for accessing CVAD environment via ICA gateway. However, nslog will not include detailed logs for this process. Please refer to analysis on "NetScaler Gateway+StoreFront+XenDesktop workflow" in the article in additional resources...

Error "Try again after some time or contact your help desk" after authentication passed

After inputting your username and password to "https://x.x.x.x/manageotp" page, you are encountering an error message that says, "Try again after some time or contact your help desk " "Rejecting with error code 4009 “， ”receiveldapusersearchevent:ldapfirstentryreturned null, user XXX not found “...

TCP option lost when traffic go through TCP type Load Balance(LB) Vserver

TCP option lost when traffic go through TCP type Load BalanceLB Vserver: 1. Clients send TCP syn to NetScaler with TCP option segment: 2. Backend Servers do not receive TCP handshake with TCP option segment from NetScaler:...

Citrix DaaS - The Published resource is not available currently. try again later

After migrating from on premise to Citrix Cloud, users facing issues when launching apps via DaaS only via native CWA. Launching via web browser works as expected. Users are getting error: Transaction ID: xxxxxxxxxxxxxxxxx The resource is not available at the moment. Please try again later. Issue...

OTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"

OTP registered device test error "Failed to verify OTP. Please make sure Citrix ADC is synced to NTP time. "...

Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab

Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab Event ID 5 is logged in Citrix Director, pointing to failure while connecting to data source. The CDF Traces captured from Director Server, show the exception "Unexpected character encountered while parsing value" D...

-pattern parameter in the rewrite action was removed in 13.1

When user configure rewrite action with pattern param in GUI or CLI in NS 13.1, below error may prompt:"ERRO: No such argument -pattern" e.g add rewrite action rwainsertintracaptchaag insertbeforeall "HTTP.RES.BODY8000.SETTEXTMODEIGNORECASE" q" " + "" -pattern "" ERROR: No such argument -pattern...

How to change preferred DDC server

Change preferred DDC server...

Workspace on Android Errors with Error Code 548

An error has occurred while connecting. Check your server address and data connection. Error Code 548...

WEM: after upgrade , Agent does not register with the cloud infrastructure server

After running the configuration utility on the agent to migrate to the cloud WEM broker server it looses the connectivity. Checking theCitrix WEM Agent Host service debug logs show the below error Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication...

"502 Bad Gateway" error within Citrix Insight Services (CIS)

After logging in Citrix Insight Services site and clicking Tools-Upload Data, "502 Bad Gateway" error is shown as below...

Locally cached profiles not getting deleted at User logoff from the VDA

Locally cached user profiles does not get deleted at user logoff. User gets a temp profile at next consecutive login...

Adding a new server to a switch side triggers Err-Disabled on the connected Netscaler interface.

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"Connection Interrupted" error message will pop up when trigger disconnect from director or studio

• "Connection Interrupted"error message will pop up when admin user trigger disconnect from director or studio • If user directly click disconnect from toolbar or × ， issue won’t happen • Issue only happen for random users , not all users have this issue...

PVS - No device license is currently available for this computer during Target device boot

License enters grace period when Target Device boots up. Error: No device license is currently available for this computer. A system shutdown will be initiated in 720 hours...

How to check jQuery version that used by NetScaler Gateway

NetScaler jQuery version check method...

How to remove HTTP Header with rewrite policy in NetScaler

This article describes how to deletespecific HTTP Request Header with rewrite policy in NetScaler...

The text cursor display is incorrect.

In Citrix VDI or Apps, when the mouse pointer is aligned with the input field, the text cursor is displayed incorrectly...

How to auto execute shell command at a regular time every day using crontab

This article outlines the method to schedule a shell command at a regular time every day using crontab in an ADC...

PVS Server Fails to Connect Farm: "An error occurred communicating with the server"

One PVS Server Fails to connect farm: "An error occurred communicating with the server" with event id 0, SoapService...

Noticing exceptionally high current client connections for a single server within the service group

Go check Load Balance Virtual Server's Statistics data, under theBound Service Group Members Summary tab,you've observed that the Current client connection count of specific server is significantly higher than the other servers within the same service group. In NS shell mode, "nsconmsg ConLb=2...

Issue with webcams displaying a green screen when using "Media Foundation" encoding.

Using "Media Foundation" encoding causes green screen issues with webcams...

How to specify the drive letter for the MCSIO Write Cache disk

Setting a specific Windows Drive letter to the disk created by the MCS Write Cache mechanism MCS IO / MCSWCDisk...

Cannot complete your request error when using Azure AD saml authentication

SAML authentication policy for AG has been configured. The IDP is Azure AD. However, "Can not complete your request error" appeared when using AG SSO Storefront...

How to backup NetScaler appliance via Command Line or GUI interface

This article describes how to backup NetScaler appliance via command line or GUI interface...

Unable to ping backend server from NetScaler with SNIP as source IP address

SNIP, NSIP and backend server are in the same subnet. Unable to ping backend from NetScaler with SNIP as source IP address, can ping backend with NSIP as source IP address...

Difference between vhd and vhdx

What's the difference between vhd and vhdx?...

Prompt Error "Feature is not implemented" after Read-Only users login GUI

Read-only user login GUI and get an error "Feature is not implemented"...

How to check Apache version of NetScaler

To check which version of Apache is running on NetScaler...

NetScaler EPA scan fails on Mac OS Client

EPA scan fails on Mac OS client only, libs folder is missing in /Library/Application Support/Citrix. Note: Where the symbol indicates the relevant Mac OS user's home directory path...

NetScaler Gateway show Blank page after authentication passed

After citrix gateway authentication pass, user is not redirected to Storefront page instead of blank page...

End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals

Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...

Impact of removing vs. disabling Chrome in Android

Understand the distinction between removing and disabling Chrome on Android devices using Citrix Endpoint Management...

HTML5 external users are not able to launch applications via Netscaler Gateway, Workspace works.

Users connecting externally are not able to launch connections with the Light HTML5 browser access but are able to launch with the Workspace App. Error displayed: "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance."...

How to add custom app icon in Android Play Store applications

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VDA Installation fails with Error 0x000005AA

VDA upgrade fails with an error. "Failed to install component 'Microsoft Remote Desktop Session Host'. 'dism' component failed to install with error 0x000005AA."...

"Error: Not a privileged user” after Citrix Gateway authentication passed

After users input their username and password on the NetScaler Gateway login page, the URL redirects to the StoreFront SF URL. However, the application list fails to display, and an error message stating "Error: Not a privileged user" appears...

How to add QR Code to the NetScaler Gateway Login page .

How to add QR file to the NetScaler Splash Screen...

FSLogix | Blank Desktop icons and start menu icons are being displayed

When launching published desktops using FSLogix profiles, we observe that the desktop icons are displayed with a blank icon. When trying to open start menu within the published desktop session, we observe blank icons for the start menu tiles...

Citrix PDF Printer does not open full screen with Edge as default PDF viewer

When users are using the HTML5 client and Citrix PDF Printer while using Edge as the default PDF viewer the print job is shown but there is a scroll bar on the right. If the user changes to Adobe as the default PDF viewer the print job displays correctly...

Rewrite policy fail to honored when binding to NetScaler Gateway Virtual Server

When you're trying to insert some promptsto NetScaler Gateway logon page via Rewrite policy, you may find the prompts strings are not displayed even if you refresh the web page or clear all browser cache. The Rewrite policy is not honored as expected...