How to change the DNS for a Citrix Hypervisor

Change the DNS for Citrix Hypervisor...

Driver Disk for Mellanox mlnxen 5.9_0.5.5.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Mellanox's mlnxen driver and wish to use the latest version of the following: Driver Module| Version ---|--- mlxcompat| Not applicable mlxfw| Not applicable auxiliary| Not applicable mlxdevm| 1.0...

The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.

After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...

Updating certificate on NetScaler failed with error

The following error occurs when updating a certificate on the NetScaler appliance. ERROR: Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECR...

Runtime error 255 at 74FE35D2 occurs when try to install application on ICA session

Some special applications cannot be installed on the ICA session. RDP or Hypervisor VM Console does not have this problem...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

ICA Session fails when connected from Citrix Workspace App

ICA Session fails when connected from Citrix Workspace App DesktopViewer Crash...

Mouse cursor randomly doesn't display on dual-monitor environments

Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...

Mouse cursor invisible when hovering over text based apps in Citrix session

ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions...

Mac Workspace error "This store doesn't exist. Please retry or contact support"

After plugging-in Gateway URL on Mac Workspace and entering credentials, Workspace prompt error "This store doesn't exist. Please retry or contact support"...

Catalog Creation or Change Master Image fails when attempting to create ProvVM

Machine Creation Services actions, such as catalog creation, master image change, or adding additional VMs, may error unexpectedly for failure to create image preparation machine. CDF traces may indicate one of the following: "Error: creating virtual machine failed. AzureWriter-1 timed out while...

Configuring Gateway nfactor authentication with Radius first & LDAP second

Describe how to configure Citrix Gateway appliance to use RADIUS authentication as first factor and LDAP authentication as second factor The Storefront - Gateway Integration should be in place using 'Domain' Logon type in the Gateway configuration in the menu 'Manage Citrix Gateway'...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 4

Package name: xms10.15.0.10417.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: September 2023 Languages supported: English US Important notes about this update As a best practice, Citrix...

XenServer can't sync time from Windows domain controller

This article provides instruction to synchronize XenServer system time with Windows domain controller/NTP Server...

XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool

XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...

Vulnerability CVE-2008-5161 (SSH Server CBC Mode Ciphers Enabled) on SDX

Regarding vulnerability CVE-2008-5161 SSH Server CBC Mode Ciphers Enabled, we need to follow the below article to mitigate this vulnerability. Addressing False Positives from CBC and MAC Vulnerability Scans of NetScaler SSHD citrix.com However, we are unable to perform the steps mentioned in the...

VMs fail to boot with error: "SR_BACKEND_FAILURE_46, The VDI is not available"

VMs fail to boot with error: SRBACKENDFAILURE46 ; The VDI is not available opterr='INTERNALERROR', 'Syserror\\n "/var/run/nonpersistent/forkexecd/executecommandgeterrc83846.log: Too many open files"';...

Duplicate Basedisk present in storage after MCS upgrade process completes

Virtual disk storage repositoryis filling up unexpectedly Duplicate Base Disk volumes will be present in storage repositories...

Unable to delete VDI: "The provisioning task already running on the Machine Catalog"

Unable to remove the VDI from the catalog with error:"The provisioning task already running on the Machine Catalog"...

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1

Conversion Manager 8.3.0 - For Citrix Hypervisor 8.2 Cumulative Update 1 Who Should Install This Update? This Conversion Manager virtual appliance update is for customers who use the Conversion Manager feature of Citrix Hypervisor 8.2 CU1. It constitutes the following deliverable: File Name|...

How to track the Citrix Gateway Service Points-of-Presence(PoP) of active HDX session

Citrix Gateway Service is designed to operate across multiple Points of Presence POPs in order to enhance availability and performance. In the event that a POP goes down or experiences connectivity degradation beyond specified thresholds. Citrix Optimal Gateway Routing responds to subsequent DNS...

NetScaler AAA sessions' explanation under "Reporting>Citrix Gateway>AAA>AAA sessions"

This guide provides an explanation of the "AAA sessions" section within the ADC Application Delivery Controller reporting, specifically under "Citrix Gateway."...

App Layering | The digital signature on wfica32.exe is invalid

When opening a Citrix application from the store, the .ica is downloaded to the computer. When that .ica file is opened, an error message appears: "The digital signature on wfica32.exe is invalid."...

How to Enable/Disable SSH on XenServer Host

How to Enable/Disable SSH on XenServer Host...

Microsoft Security Update Validation Report September 2023

Microsoft’s September 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues September still be found upon implementation. Follow best practices for testing and installing...

rdx.message_box_error after firmware upgrading

After OS firmware upgrading and try to connect Netscaler GUI, the following error may display...

NetScaler GUI shows Security Updates Alert

The security updates alert is shown after logging into the NetScaler GUI...

Length limitation of "Associated User" username

Citrix DaaS Manage - Monitor - Trends - Sessions - Associated User only displays part of username...

Workspace error "Your account cannot be added using this mail address" or "Cannot contact store"

When attempting to add account with NetScaler Gateway FQDN on Windows Workspace, users encounter below error message: "Your account cannot be added using this email address." Or "Your apps are not available at this time. Please try again in few minutes or contact your help desk with this...

Windows Workspace Authentication Error "incorrect user name or password" via NetScaler Gateway

When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password"two-factor basic authentication. And can't access Storefront resource list. While access same Gateway with Web Browser is working fine...

Anonymous user sessions cannot get a valid RDS User CAL license

With RDS User CALs deployment, anonymous user sessions cannot launch successfully...

SNMP Manager cannot get data from NetScaler

SNMP manager cannot get data from NetScaler, getting error "No Response from " when doing snmpwalk in SNMP manager. root@Zabbix snmpwalk -v 2c -c Timeout: No Response from Note: The SNMP manager is Zabbix in this case...

[NetScaler-Syslog] HA Secondary node Cannot Transmit Syslog Messages in TCP

NetScaler supports report syslog messages to an external syslog server. But in HA deployment, you may observe the issue that: HA Secondary node doesn't send syslog messages while Primary is good if "Transport Type" is TCP. Configuring it to UDP has no issue...

How to drop illegal hostname contained request in NetScaler Gateway with responder policy

This article will describe how to configure responder policy to drop illegal hostname contained request in a NetScaler Gateway. e.g."nsg.lab.local" is the FQDN of NetScaler Gateway, to block user from accessing the gateway with other URLs, like IP address or other FQDN with tempering DNS records...

Radius authentication failure

According to network trace captured on NetScaler, there is no response from radius server after NetScaler sending Access-Request packet toradius server. This issue occurred suddenly, and the related configuration of radius authentication on NetScaler has not changed...

"The network logon service was not started" when logging onto PVS Target Device via Console

When logon PVS Target Device TD via console, it throws below error: "An attempt was made to logon but the network logon service was not started." TD VDI is unregistered status in Citrix Studio...

Installation NOT Successful For 'Citrix Workspace Inside' due to Error: 1625

Workspace app for Windows installation failed with error code 1625...

Citrix Workspace App Shows as Blank Page for Domain Users

Domain users can launch app/desktop via web successfully 2. Cannot see the add account page of Citrix WorkSpace App...

NetScaler peer node status UNKNOWN in primary node

During setup of NetScaler High AvaliabilityHA, HA node 1 show status UNKNOWN in primary node. In NetScaler primary node GUI, 1. navigate toSystem High Availability Nodes , provide the peer node’s NSIP address in theRemote Node IP Address field and peer node's login credentials, 2. Click Create...

Update Citrix Secure Access and SSO apps to 23.09.1 before upgrading OS on Mac and iOS devices

In general we have seen two issues with the beta releases from Apple for Sonoma and iOS 17. So if the versions prior to 23.09.1 of the Citrix Secure Access and SSO apps are used with MacOS Sonoma and iOS/iPadOS 17, then the following issues would be seen: Apps will not be able to generate the log...

How to get delivery group published name/assigned users detail information via Powershell command

Get delivery group published name/assigned users/Desktopsdetail information via Powershell command...

Add and remove accounts buttons disappeared on Citrix Workspace app for Windows

Add and Remove Accounts buttons disappeared on Citrix Workspace app for Windows...

NetScaler SSL Certificates missing after upgrading Secondary Node

NetScaler SSL Certificates missing after upgrading Secondary Node...

Error: "Your logon has expired..." When using multiple Netscaler Gateways

Error: "Your logon has expired..." When using multiple Netscaler Gateways to access a single store on StoreFront...

How to view all user active and terminated sessions in Gateway & HDX Insight

This Article describes how to view all users active and terminated sessionsin a single-pane visualization in Gateway & HDX Insight...

How to block specific URL request with rewrite policy in NetScaler

This article describes how to configure rewrite policy to drop specific URL request to NetScaler Load Balancing Virtual Server traffic...

Fail to launch session with Event ID6 error after changing display setting.

Launch session takes 67 seconds and then fails. Check the Event Log, there are several Event ID 6 Errors recorded. Error Message: Citrix ICA could not configure Thinwire and switch to the remote ICA display. Rebooting the workstation or logging in to the console will fix this...

ldap test randomly fails through SSL_TCP Load Balancing Vserver on NetScaler

The customer configured ldap authentication through NetScaler SSLTCP LB Vserver for backend ldap server. Customer found ldap test fails randomly...

Workspace App mouse click placement mismatch

When an application is started from the Citrix Workspace for a multi-monitor setup 5+ monitor setup it's impossible to click on the app. Actual mouse click location does not match clicked location...