EPA scan results are not getting displayed in ns.log when EPA policies are configured through N-Factor Authentication.

When EPA policies are configured through N-Factor Authentication, then EPA Scan results will not be displayed in the ns.log despite Debug log level is enabled...

Recommended configurations for Linux Thin Client when experiencing audio delays

Experiencing audio delays when using a Linux based thin client with a IP phone applications for example using Avaya...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Hotfix XS81E014 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Drag and then drop files between a Citrix session and a local endpoint

Citrix now supports Dragging and then dropping files between a Citrix session and a local endpoint. You can drag and then drop files, groups of files, directories, groups of directories, or a combination of files and directories to and from the same client on the session. This ability applies to ...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

Hotfix XS80E008 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263684 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. The mitigation for CVE-2018-12207 is disabled by default. You...

Citrix App Layering 4.x: PVS Connector (BootPrivate)

Introduction When publishing an image to PVS the PVS Connector allows for running a PowerShell script after an image is uploaded to the PVS Store and added as a vDisk. This sample script is intended to show Citrix customers how this scripting can be used to increase administrative productivity...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

SSL Renegotiation Process and Session Reuse on ADC Appliance

This article contains information about the SSL renegotiation and session reuse on a ADC appliance. SSL Renegotiation Process on a ADC Appliance The SSL renegotiation process is the new SSL handshake process over an established SSL connection. The SSL renegotiation process can establish another...

Citrix StoreFront Security Update - Security Bulletin

Description A high severity issue has been discovered in Citrix StoreFront that, if exploited, would allow an attacker who is authenticated on thesame Microsoft Active Directory domain as a Citrix StoreFront server to read arbitrary files from that server. This issue has the following identifier:...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

Printers created from WEM are not being mapped to user sessions

Printers created from WEM are not being mapped to user sessions. VUEMRSAV shows the printers under Actions Applied. WEM session log shows the following error regarding to the printers affected: DynamicTokensController.ReplaceDynamicTokens : Replacing HashTags - no match found for :...

How to compile a server status report by using XenCenter

This article describes how to use XenCenter to collect a server status report...

Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch

The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...

Citrix Product Customer Success Services Eligibility Dates

This article lists Customer Success ServicesEligibility dates for Citrix products formerly known asSubscription Advantage Citrix Product Customer Success Services When you purchase a new Citrix product, your purchase includes a one-year membership in the Customer Success Servicesprogram,...

How to Modify the Subnet IP (SNIP) and NetScaler IP (NSIP) on a NetScaler High Availability Pair

This article describes how to change the Subnet IP SNIP address and NetScaler IP NSIP address for a secondary or primary appliance of a high availability setup. Background You might want to change the SNIP and NSIP on an appliance because of the changes in the network setup or a redundant pair of...

How to allocate Citrix licenses on My Account

This article describes how to allocate a Citrix Licenses on a Citrix portal Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are...

When propagating the changes from storefront server, getting Event ID 31.

" An error has occurred during the all server configuration update process. An error occurred running the command: 'Add-DSFeatureInstances' The element identified by the instruction 'addElement' at 6,4 with attribute 'xpath', value '/configuration/container/componenets', already exists At line:1...

PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The service did not respond to start or control request in a timely fashion. (0x41d)"

While running the Configuration wizard it fails to start the network service. Event viewer shows that the soap service has terminated. Soap service is in stopped state and is not able to start the service. PVS config wizard failed with error " Service Start for Citrix PVS Soap Service failed. The...

Hardware Acceleration for Linux endpoints with AMD GPUs

Starting from version 2.5,HDX RTME supports hardware acceleration for video compression on Linux thin clients or fat clients with AMD GPU. Specifically, for video encoding RTME uses VCE 2.0 or higher. Video decoding has limited support because of some technical limitations, and it is disabled in...

Using SNMP with App Layering and Unidesk appliances

A number of customers want to have some kind of external monitoring system for our appliances. SNMP is a fine choice, except that we do not enable it by default on our appliances, and we do not have a custom MIB. However, the SNMP daemon is installed, so if the customer knows what they're doing,...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

Citrix Workspace App for Linux: How to trust a CA certificate?

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information. This article's objective is to describe the steps involved in trusting a CA certificate in Citrix...

Provisioning Services - Not able to delete vDisk files

When attempting to delete the vDisk Files, we encounter the following error: "The action cannot be completed because the file is open in MgmtDaemon.exe"...

Password Management for SDX's and VPX's utilizing NMAS

To manage passwords and accounts from one centralized location...

VMs Freezing or Poor Performance (xenvbd event ID 129)

VMs are encountering hang or poor performance issue related with disk I/O. xenvbd event ID 129 . From VM event log: ++++++++++ xenvbd event ID 129 \Device\RaidPort0 reset ++++++++++ - From XenServer messages log: ++++++++++ messages.1: Mar 8 14:11:35 MXVDIS01X tap-ctl1481: tap-err:tapctlreadraw:...

App Layering/Unidesk V2/V3: Recovering files directly from the User Layer disks when a desktop machine cannot boot

When a desktop will not boot up or the Unidesk tasks for it consistently fail, it is possible to recover the user's data by copying it directly from the User Layer VMDK or VHDXfiles. You might want to do this if you think the desktop is unrecoverable, but also if you think the user will need thei...

Citrix Receiver for Windows shows Authentication Window or Receiver prompts periodically

Citrix Receiver for Windows authentication prompt and/or receiver prompt pops up randomly...

Errors while launching HDX apps from Receiver/Secure Hub

When trying to launch any HDX applications from iOSor Android devices below error message is displayed. Error Message on iOS Devices:- Connection Error: Server Error; The Server disconnected the session. Error Message on Android devices: Cannot Connect : Error Connecting to the session reliabilit...

Configure post-authentication Endpoint Analysis scan as factor in Citrix ADC nFactor auth

For detailed information refer to Citrix Documentation -Configure post-authentication Endpoint Analysis scan as a factor in Citrix ADC nFactor authentication...

How to troubleshoot error " Access to company network not available" while enrolling to xenmobile ?

Symptoms : After putting XMS FQDN if we receive error "Access to company network not available " , click on Report and collect logs LOG ANALYSIS : Below error message indicates that user is entering incorrect FQDN or the DNS is unable to resolve the FQDN. HTTPClientCertCredID=null,...

XenMobile Error : Incorrect credentials while enrollment

This article describes few reasons for the error "Incorrect credentials" and how to troubleshoot them a Below error indicates that the user might be typing incorrect credentials or typing sAMAccountName instead of UserPrincipalName vice versa. ,,ERROR 2,"request with id 5 failed with httpResponse...

Can't create the PVS connector - error returned at Test Credentials - "Failed to validate the Domain User and Password."

Configuration settings appeared correct but reviewing the unidesk-pvs-connector.log.json displayed the below: HandlerHelper: 'Application Error while processing 'Command' 'CreatePowerShellSessionCommand'': 'DefaultTitle="", MessageID="PowerShellCreateSession",...

Error "License cannot be retrieved. Either the NetScaler..." When Adding NetScaler Instance to NetScaler MAS Inventory

When trying to add NetScaler instance to inventory it fails with the following error message: "Trying to connect to "IPoftheNetScaler" Error: License cannot be retrieved. Either the NetScaler is unresponsive or the login credentials are incorrect."...

How to Configure CEIP / Call Home for the Citrix License Server

Note: This feature is only available in the Citrix License Server 11.14.0.1 Build 19005 or later. Citrix Customer Experience Improvement Program CEIP is now enabled by default during License Server installation. Previously customers had to configure CEIP settings by editing CITRIX.opt or using...

StoreFront 3.5 to 3.8 upgrade fails.

In the MSI logs we get following error: An error occurred creating the configuration section handler for citrix.deliveryservices/protocolTransitionSettings: Could not load file or assembly 'Citrix.DeliveryServices.ProtocolTransition.Configuration, Version=2.6.0.0, OR An error occurred creating th...

How to add Storefront to Server Group

Storefront 2.6 - Setting up second storefront to delivery controller...

Citrix Receiver Installation NOT successful for 'XenApp Web Plug-in', error: 1612

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After uninstalling Receiver for Windows, re-installation fails with the following error: Installation N...

StreamProcess.exe is consuming high CPU spike on PVS Servers.

The Streamprocess.exe was consuming high CPU on the PVS servers. The Perfmon suggested sustained spike in Kernel mode and process dumps revealed that we were waiting for the Packet Send & Receive...

Error: "Server sent back a fault indicating it is too busy to process the request" and the WEM Agent fails to connect to the Broker Service

The Citrix Workspace Environment Management Agent fails to connect to the Norskale Infrastructure Service, and the Citrix WEM Agent Service log contains the following error: ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.ServerTooBusyException : Server...

UPM 5.5 - You are logged in with a temporary profile

We see the following error in eventvwr : The Citrix Profile Management driver could not be loaded. Processing can not continue. The user will be given a temporary profile. Cause: The Citrix Profile Management Service on this computer could not connect to the driver while processing a user logon...

How to Create a Custom SSH banner for Netscaler

NetScaler : How to create a custom SSH banner...

Error: "Access to your company network is not currently available"

The following error is displayed when attempting to enroll a device or launching an application: "Access to your companynetwork is not currently available"...

Connecting XenServer to XenCenter with AD User credentials fails with incorrect username/password

When trying to add a new host to XenCenter console, the process fails with the message "XenCenter has encountered a problem connecting to this server" and "Incorrect username and/or password". A second XenServer pool using the same AD authentication configuration same domain, same AD groups can...

Target Device has Poor Performance and/or High Retries When Booting to a vDisk in Private Mode

When installing software in private mode it takes a very long time. Booting devices in Standard Mode works as expected Any maintenance version is very slow Best practices are put in place with Large send offloaddisabled on the target and PVS server anddisabled spanning tree on the switch vDisk is...

How to Configure Active/Active GSLB for XenDesktop

We often encounter customers with business continuity goals which require XenDesktop user VMs to be available to users in the event of a full site failure. A passive disaster recovery failover configuration is often not desirable because customers want to be able to leverage their hardware...

DNS queries not getting resolved from Primary node but gets resolved from Secondary node in HA pair

Nameservers are added on Netscaler using the "add dns nameserver" command or with GUI. From CLI in some cases, the DNS Lookup gets failed on the Primary Node but resolves well on the Secondary Non-working Primary We see that the DNS query Request is going to Netscaler DNS cache loop-back IP not t...

Commands Generated by XenMobile Wizard on NetScaler - SSL Offload

This article will help you when you need to run the wizard more than once for multiple XenMobile environments. This article assumes that you have the following items already installed and configured on the NetScaler: 1. NetScaler IP address NSIP 2. Subnet IP address SNIP 3. DNS Settings 4...

Not All PVS Servers Showing On The Replication Status Window

The PVS farm shows all PVS servers under the Servers node. However, when you click Show Replication Status ofthe vDisk does not show all PVS serverslisted. The other servers have the vDisk files .vhd, .pvp but do not show up in the list...