Error "Couldn't connect to server 'https://gwfqdn:non-443' when log on to non-443 port vpn vserver

You may get the following error message"Couldn't connect to server 'https://gwfqdn:non-443'; while attempting to log on to non-443 port NetScaler Gateway virtual server using the latest Windows Secure Access Client. :...

How To Test Port Connectivity Using PowerShell Without The Need To Install Telnet Client

Traditionally, admins will install the Telnet Client on a Windows machine to test the ability to reach a port on another computer. The purpose of this article is to provide instructions on how to test connectivity to a specific port on another device using Powershell and without the need to insta...

How to Retain the Custom Settings Made to NetScaler Appliance after the Restart

This article contains information about retaining the customer settings you have made to the NetScaler or Access Gateway Enterprise Edition appliance after the appliance is restarted. When you restart the NetScaler or Access Gateway Enterprise Edition appliance, the appliance automatically copies...

How to create a custom report from the DaaS Monitor console

The Custom Reports tab provides a user interface for generating Custom Reports containing real-time and historical data from the Monitoring database in tabular format. Note: the Custom Reports feature requires a Premium license...

Storefront - Storefront URL becomes inaccessible after adding HTTP Response Header

After mitigating the HTTP Security Header Not Detected Vulnerability in IIS by adding HTTP Response Headers, the Citrix Storefront url may become inaccessible. Users might be presented with the "500 Internal server error" message...

One client failed on installing CWA due to it failed detecting the Edge Webview2 installation

One client failed on installing CWA in an intranet environment due to it failed detecting the Edge Webview2 installation.Manually install Webview2 with full-blown installer again still can't fix this issue...

How to disable 'Remember my password' option in Citrix Workspace App?

How to disable 'Remember my password' option in Citrix Workspace App?...

Cannot complete your request on Gateway URL after adding new domain to trusted domains

After adding a trusted domain to Storefront. when you go to "Manage Authentication Methods", click on the settings, click on "Configure trusted Domains" and add new domains, when users try to go to the gateway URL, you may get either "Login Expired" or "Cannot Complete your Request|" error messag...

CVAD 2203 or 2206 Server OS VDA May Experience BSOD With BugCheck code 0x0000007e Due to Tdica.sys

A Server OS VDA may randomly experience a BSOD with BugCheck code 0x0000007e due to access violation by tdica.sys. The issue is seen post ugrading to CVAD 2203 LTSR , CVAD 2203 LTSR CU1, CVAD 2206. Issue is not seen withVDA 2112 and prior versions...

CWA 2206 or Above: Citrix Published Applications Randomly Lose Focus Or Get Minimized

Citrix Published applications randomly lose focus, hide behind another window or become minimized when using Citrix Workspace App 2206 and above. This only happens when locally-installed Chrome or Edge browsers are also running on the user's local computer...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 8

Package name: xms10.14.0.10813.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin, xms10.14.0.10303.bin, xms10.14.0.10206.bin, and xms10.14.0.10118.bin. Date: September 2022 Languages...

Intermittent Session Launch Failure with Active/Active StoreFront Server Groups

Users intermittently fail to receive ICA files from StoreFront when trying to launch a new session in the following circumstances all of the below conditions must apply: Multiple active StoreFront server groups are in use, connected by GSLB, configured either for direct access or authentication...

SSL Scan from https://myssl.com/ Reports ADC SSL vServer TLS 1.3 is Disabled

If you perform an SSL scan fromhttps://myssl.com/, sometimes it reports TLS1.3 is disabled even if ADC vServer is correctly configured...

NTUSER.DAT does not unload from the VDA servers after user logoff

Cached local profile does not get deleted asNTUSER.DAT does not get unloaded...

Unable to restart Stream service from the Citrix Provisioning (PVS) console

When attempting to restart the SOAP stream service from the PVS console, it gives a "failed" message, however the Citrix PVS stream service can be restarted successfully from windows services.msc MMC snap-in...

How to add secure attribute for citrix_ns_id cookie to Citrix Application Firewall Profile

Adding secure attribute for citrixnsid cookie...

Citrix Provisioning Services - How To Gather CDF Traces

Starting in 1912 LTSR Citrix Provisioning Services improves on the CDF integration that kicked off in the earlier 7.0 days. This now includes the ability to natively maintain persistent rolling CDF trace logs on each PVS Server and Targets if necessary without the need for additional capture...

Is there a direct and unattended download URL for the latest Citrix Workspace App version?

• This article is intended for Citrix administrators and technical teams only. • Non-admin users must contact their company’s Help Desk/IT support team and can refer to https://support.citrix.com/article/CTX297149 for more information...

Simplified Steps for Reverse Imaging PVS vDisk to Citrix Hypervisor VM

In order to accomplish some upgrades, you need to boot to the “hard drive” instead of the network. Some of the cases where booting to the hard drive are required: Uninstall PVS agent to upgrade Uninstall the Network Adapter to replace or upgrade Uninstall the Citrix Hypervisor tools to upgrade...

When access the storefront webpage getting .Net errors

When access the newly added Storefront server getting the below error. Error : The 'targetFramework' attribute in the element of the Web.config file is used only to target version 4.0 and later of the .NET Framework for example, ''. The 'targetFramework' attribute currently references a version...

User Profile Error - The volume is too fragmented to complete this transaction in Applayer Image

"User Profile Service service failed the sign-in. User profile cannot be loaded". Error :The volume is too fragmented to complete this transaction...

Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

Issue while adding version to OS Layer, wherein the packaging vm of the OS Layer revision does not allow the Citrix Admin to RDP or ping to it. Cannot RDP nor Ping to this packaging vm and on the boot diagnostics in Azure, we see a black screen...

Error when adding an Enterprise App on Google Store for Android Enterprise - Upload a new APK file with a different package name

When we try to add In house Enterprise app for Android Enterprise using Citrix Endpoint Management, we get the error - 'Upload a new APK file with a different package name'...

Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”

• The customer is unable to open the StoreFront Store console in one StoreFront SF server • When opening the console, he gets the option to view stores or create new stores • If clicking on Server group on the left menu, he can see the member servers with no problems • When clicking ‘View Stores’...

Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage

After an interruption in service, some target devices are giving an error "login request timed out"...

"You cannot logon to the specified server" error when login to Storefront server.

Only certain users cannot log on to storefront. Following events can be seen on the storefront server : Security events logs : Event 4625, Microsoft Window security auditing Failure Information : Failure Reason : User not allowed to logon at this computer. Status : 0xC000006E Citrix Delivery...

Print Detective

Print Detective v1.2.1.5 Created Date: 5/21/2008 Updated Date: 6/2/2011 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Print Detective is an information gathering utility...

Receiver Clean-Up Utility

Important Notes Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools --- Receiver cleanup utility is not required while upgrading to the Receiver forWindows 4.4 or newer. Receiver for Window...

Citrix App Layering: Desktop Processing Utility

Introduction This utility was developed to modify desktop certain settings outside of Unidesk. The script is capable of adding or removing vmx file entries, setting memory and CPU reservations as well as moving the desktops into a particular resource pool or vCenter folder. The utility is designe...

Peripherals Easy Test Tool

Peripherals Easy Test Tool v2.0 Created Date: Sep 10, 2015 Updated Date: Jun 14, 2016 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the...

Connection Quality Indicator

Connection Quality Indicator Created: Feb 15, 2017 Updated: Oct 16, 2024 SHA 256 Checksum: c79d1dfdfe50b1386a334b4d78f78ced25eb61b8091a2bc8b33f9d9b9014dbd2 Please provide feedback or enhancement requests at https://forms.gle/TwWrKPT6J8u7GdKA6. Description The Connection Quality Indicator CQI is a...

Unable to see ICA Latency and ICA RTT in CQI or Director

ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...

Citrix Client SSL Error Codes

This article provides information on Citrix Client SSL Error Codes. To assist with troubleshooting, Citrix Technical Support has compiled a list of generic SSL error codes that the Citrix client might present the user or write in the Event log when an error occurs. Important! This article is...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

Director Does not Show NetScaler MAS Data, Network Tab Shows "Page Not Fonud"

NetScaler MAS data cannot be showed in director network tab --page was not found...

Vendor Daemon down on License Administration Console

Vendor Daemon Down Licensing Service Crashes License Administration Console error "Vendor Daemon down: CITRIX" and "No such product or vendor exists: CITRIX" displays...

Manual generation of the App Layering agent self-signed certificate

Replace the self signed certificate which expires 2 years post agent installation...

Workspace App for mobile devices not showing apps - no apps available at this time - error 451

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. - iOS throws "No apps available at this time"after login attempt -Android throws Error code 451 afte...

How to Modify the Subnet IP (SNIP) and NetScaler IP (NSIP) on a NetScaler High Availability Pair

This article describes how to change the Subnet IP SNIP address and NetScaler IP NSIP address for a secondary or primary appliance of a high availability setup. Background You might want to change the SNIP and NSIP on an appliance because of the changes in the network setup or a redundant pair of...

Getting an error "Your changes could not be saved due to an invalid configuration of the account"

After the installation of receiver with Single sign-on enabled, users get above error message...

How to allocate Citrix licenses on My Account

This article describes how to allocate a Citrix Licenses on a Citrix portal Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are...

Supported Hypervisors for Citrix Virtual Apps and Desktops (MCS) and Citrix Provisioning (PVS)

Citrix is committed to ensuring that our products function with the latest partner hypervisor offering, such as Microsoft Azure, AWS, Google Cloud Platform, Nutanix Cloud Clusters on AWS, Nutanix Cloud Clusters on Azure, VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine,...

ELM Upgrade failed because of a failed dependency check for audit-libs-python

When upgrading the ELM you receive a notification that the ELM upgrade failed, and you should revert to your snapshot and try again. That doesn't help. The ELM upgrade process is logged in /var/log/Unidesk/ApplianceUpgrader.log. It's a chatty log, but you can bring it up in an editor vi, nano,...

How To Collect Remote CDF Tracing

Step to follow to collect Remote CDF tracing...

Hardware Acceleration for Linux endpoints with AMD GPUs

Starting from version 2.5,HDX RTME supports hardware acceleration for video compression on Linux thin clients or fat clients with AMD GPU. Specifically, for video encoding RTME uses VCE 2.0 or higher. Video decoding has limited support because of some technical limitations, and it is disabled in...

Using SNMP with App Layering and Unidesk appliances

A number of customers want to have some kind of external monitoring system for our appliances. SNMP is a fine choice, except that we do not enable it by default on our appliances, and we do not have a custom MIB. However, the SNMP daemon is installed, so if the customer knows what they're doing,...

Error: "This Operation Cannot be Performed Because a VDI is in Use by Some Other Operation"

Starting vm fail unable to find the disk OR Unable to start a VM error : "this operation cannot be performed because a VDI is in use by some other operation" OR Unable to start a VM , error : "The SR failed to complete the operation" OR Unable to start the VM , error : "This operation cannot be...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

Unexpected shutdown of one of the Xenmobile servers

Unexpected shutdown of one of the Xenmobile servers...

Error: "Cannot Process Provisioning File"

While running the StoreFront Services provisioning file for example, Receiverconfig.cr using Citrix Receiver 3.1, issues might be experienced. The following error message might appear: “Cannot process provisioning file”...