ConfigSync Failure May Be Seen When Delivering App-V, MSIX, or MSIX App Attach Packages

For customers using Delivery Controller Version 2308 and delivering App-V, MSIX or MSIX app attach packages through Citrix, errors with the source “Citrix ConfigSync Service” and the Event ID “505” may be logged to the Windows Event Viewer on Delivery Controllers with the following message: “The...

How to Collect Process Explorer log

Collect Process Explorer log...

After upgrade to VDA 2308, users getting message "You'll need a new app to open this ctxgeoloc link"

After upgrading to VDA 2308, when a user logs on, they receive a windows message stating: "You'll need a new app to open this ctxgeoloc link"...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...

XenMobile upgrade on VMware - boot fails with error: VFS: Unable to mount root fs

After update Endpoint Management aka XenMobile no longer boots with error: not syncing: VFS: Unable to mount root fs on unknown-block0,0...

The right-click does not work on the start menu of Windows 11.

Right-click does not work on the start menu of Windows 11. This issue only occurs when VDA is installed. Uninstall VDA or VDA not installed environments do not cause this issue...

WEM - All Organizational Units under Active Directory Objects are not listed

In some customer environment all OUs Organizational Unit may not be listed in WEM Administration Console - Active Directory Objects - Machines - Add OU. However, administrator can manually add computer objects without any issue...

How to check logs for monitor failures.

Sometimes monitors bound to a service or service group fail and the error is not descriptive enough of why the monitor check failed. In such times if the monitor is a user customized monitor or any of the built-in monitors that use a Pearl script to run such as LDAP, STOREFRONT,...etc., then the...

PVS target devices will not HA failover to another PVS server.

PVS target devices will not HA failover to another PVS server. Targets devices will freeze until the original server they were streaming from is available again. HA related configurations can be checked: The vdisk should beconfigured to use cache in ram with overflow to local device hard disk, an...

Unable to update certificate. Error "Certificate is referenced by a CRL, OCSP responder, vserver...)

Getting error "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECRYPT " when trying to update the existing certificate...

Read-only Domain Controller Support for CVAD

In a virtual desktop 2203 CU3 infrastructure with a DMZ which has its own Read-Only Domain Controller RODC and a secured Citrix Worker that is only allowed to contact the RODC server the configuration doesn't work...

How to collect complete memory dump of a virtual machine on Nutanix AHV

To collect a complete memory dump of a virtual machine on Nutanix AHV...

Citrix Remote PowerShell SDK installation failed with error code 0x80040801

Install or upgrade Remote PowerShell SDK in an environment with restricted internet access might be failed as below...

Login using Okta shows the message "It doesn't look like you have any apps/desktops"

When Okta authentication is used to login for Citrix Cloud, user don't see application or desktop. Instead they get the message: "It doesn't look like you have any apps/desktops"...

document.domain deprecation on Chrome 115

Issue with HTTP response if the page is reliant on document.domain. Same-origin policy by setting document.domain is deprecated, and will be disabled by default...

Unable to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203

Getting an error "Attempt to perform the operation failed. The license in use by the connection is invalid" while trying to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203...

Can't view license usage on Studio - Error "Citrix license server unavailable"

Can't view license usage on Studio - "Citrix License server unavailable." When accessing the License Manager web console, error Unsupported Protocol with the message "The client and server don't support a common ssl protocol version or cipher suite" appears...

How to run a file system check XenServer root file system

This article describes how to run a File System check, the file system on XenServer Host in case where the file system is corrupted and need to be checked. To check and repair a file system in XenServer you can use the fsck command. Requirements XenServer Installation CD...

Unable to Launch Desktop VDA with Rendezvous Protocol enabled.

Unable to launch the Desktop with Rendezvous Protocol enabled. Getting error as "Published Resource is not available currently. Contact your system admin for further assistance."...

Unable to launch resources or Studio - connection between broker service and database has been lost

Users unable to launch resources such as published applications and desktops. Administrators unable to use Studio to manage environment. When checking event viewer logs on the DDC, we see event 1201 warning: When accessing the SQL Database, below error is see:...

How to verify downloaded ISO images

This article contains information about checking the integrity of the downloaded ISO image before burning it to a media. Corrupted ISO images can lead to problems during installation. Therefore, it is a good practice to check the integrity of the downloaded ISO image...

Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

Reporting: "Error retrieving data source. Return code=257. Error message=Operation not permitted."

The message "Error retrieving data source. Return code = 257. Error message = Operation not permitted" is displayed when clicking Reporting on NetScaler:...

"Connection timeout" error when launching Desktop sessions

Users are unable to connect to Desktop Sessions. All connections fail with status "Connection Timeout"...

Fail to print on Debian Client

Cannot print normally on the Debian Client. The printing failed on the Debian client, but the print operation is working fine on the Windows Client...

How to write an AppExpert Rewrite policy for EULA/Header on AAA/GW vserver

Demonstrate how a rewrite action can be used to add a footnote or a header above the logon page of a AAA vserver...

Fail to enumerate resource with "Cannot complete your request "error after configure SAML

Fail to enumerate resource with "Cannot complete your request "error after configure SAML All users have the same issue Issue happen after click "detect Workspace" on Storefront web...

PVS server cannot logon database with Error "The Login is from an Untrusted Domain and Cannot ..."

PVS server console cannot be launched with error: "The database login failed." SQL server log error: "Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication." "SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection...

DTLS handshake fails on DTLS1.0 even after DTLS is enabled on the SSL VPN VIP.

DTLS handshake fails with DTLS1.0 enabled the SSL VPN VIP causing App Launch Failure...

Cannot decompress firmware package with error "invalid compressed data--format violated"

Running command "tar -xvzf build-xx-xxnc64.tgz" in NetScaler shell to decompress firmware package, but it fails with error "invalid compressed data--format violated"...

How to Remove the ETag Field from the HTTP Response Header Using a Rewrite Policy

This article contains information about removing the ETag field from the HTTP response header using a rewrite policy and action on a NetScaler appliance. Background The rewrite policy and action are created using the Graphical User Interface GUI. Note : Disabling a feature on a NetScaler applianc...

CVAD II Unable to connect to Database from DDC and getting an error "reenter controller address"

Re-enter controller address on DDC error on sql : SSPI Handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed You will be able to find the authentication failures/logon...

PVS Target Device Stuck at "Applying Computer Settings"

Provisioning Services PVS target device fail to boot. The target device stuck at applying computer settings stage and then trigger restart...

LDAP authentication fails with error "user <username> not found" if using UPN to login Gateway

LDAP authentication fails if using UPN userPrincipalName to login Gateway. When running /tmp/aaad.debug log on NetScaler, the following error "user @domainname.com not found" is printed in logs. /usr/home/build/adc/usr.src/netscaler/aaad/ldapdrv.c528: receiveldapusersearchevent 0-2: ldapfirstentr...

How to change the DNS for a Citrix Hypervisor

Change the DNS for Citrix Hypervisor...

Driver Disk for Mellanox mlnxen 5.9_0.5.5.0 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Mellanox's mlnxen driver and wish to use the latest version of the following: Driver Module| Version ---|--- mlxcompat| Not applicable mlxfw| Not applicable auxiliary| Not applicable mlxdevm| 1.0...

How the passProtocolUpgrade parameter works

This article illustrates how passProtocolUpgrade works with detailed test results...

Updating certificate on NetScaler failed with error

The following error occurs when updating a certificate on the NetScaler appliance. ERROR: Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECR...

The high MGMT CPU issue is preventing users access to Netscaler via GUI or SSH.

After upgrading Netscaler to version 13.1-42+, executing the "" command results in a high management CPU issue, causing users to be unable to log in to Netscaler via the GUI or SSH...

Runtime error 255 at 74FE35D2 occurs when try to install application on ICA session

Some special applications cannot be installed on the ICA session. RDP or Hypervisor VM Console does not have this problem...

Mouse cursor randomly doesn't display on dual-monitor environments

Scenario 1: The mouse cursor is not displayed on the first launch VDA session. clicking can make the cursor display. Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Move the cursor from the primary monitor to the secondary monitor, and then the cursor...

How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

How to calculate the 95th Percentile for the Bandwidth in HDX Insight

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Mouse cursor invisible when hovering over text based apps in Citrix session

ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions...

ICA Session fails when connected from Citrix Workspace App

ICA Session fails when connected from Citrix Workspace App DesktopViewer Crash...

Catalog Creation or Change Master Image fails when attempting to create ProvVM

Machine Creation Services actions, such as catalog creation, master image change, or adding additional VMs, may error unexpectedly for failure to create image preparation machine. CDF traces may indicate one of the following: "Error: creating virtual machine failed. AzureWriter-1 timed out while...

Mac Workspace error "This store doesn't exist. Please retry or contact support"

After plugging-in Gateway URL on Mac Workspace and entering credentials, Workspace prompt error "This store doesn't exist. Please retry or contact support"...

Configuring Gateway nfactor authentication with Radius first & LDAP second

Describe how to configure Citrix Gateway appliance to use RADIUS authentication as first factor and LDAP authentication as second factor The Storefront - Gateway Integration should be in place using 'Domain' Logon type in the Gateway configuration in the menu 'Manage Citrix Gateway'...

VMs fail to boot with error: "SR_BACKEND_FAILURE_46, The VDI is not available"

VMs fail to boot with error: SRBACKENDFAILURE46 ; The VDI is not available opterr='INTERNALERROR', 'Syserror\\n "/var/run/nonpersistent/forkexecd/executecommandgeterrc83846.log: Too many open files"';...

XenServer stay in Disabled state after rebooting, after a while it got disconnected from pool

XenServer stay in Disabled state after rebooting, and after a while it got disconnected from pool. Try to enable host by CLI, it reports "Pool Master is unreachable" root@test-xs xe host-enable host=test-xs Seen from /var/log/xensource.log like below: Mar 16 11:28:48 test-xs xapi: debug||0...