Publish Citrix Director as an application to run in kiosk mode

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Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable

NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...

PBM Error "Authentication failed: Invalid credentials" when adding machine to one catalog

When attempting to add machines to an existing catalog the process fails immediately with the below error, in Studio. "Machine Failures: domainname\machinename: Failed to create the virtual machine; domainname\machinename. Inner Error: A general system error occurred: PBM error occurred during...

Workspace error "Unable to add account with the given server URL"

After adding Gateway URL on Windows Workspace, we can see below error: -------- Unable to add account with the given server URL. Ensure that it is correct or enter your email address --------...

Error "Unable to launch your application" When Launching Published Applications

Error "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. The Network is down"When Launching Published Applications Through Citrix Gateway...

Director - "Cannot Retrieve the Data" error shows in Logon Duration

After log into Citrix Director or Cloud Monitor, "Cannot Retrieve the Data" error is shown in Logon Duration. Error message received: "Data cannot be retrieved. Logon duration data is not available for the current session."...

Citrix Hypervisor Multiple Security Updates

Description of Problem Several issues have been discovered that affect Citrix Hypervisor 8.2 CU1 LTSR and may allow malicious privileged code in a guest VM to: i Compromise an AMD-based host via a passed through PCI device: CVE-2023-34326 ii Compromise the host when a specific administrative acti...

Launching Citrix Studio results in Error Id: XDDS:62B4A47D

Launching Citrix Studio results in 'Reenter the Controller address or enter a new address.' withError Id: XDDS:62B4A47D...

Impact of Chromium vulnerabilities CVE-2023-4863 and CVE-2023-5217 on Cloud Software Group products

Cloud Software Group will continue to update this post as additional information becomes available. Summary Google Chromium Heap-Based Buffer Overflow Vulnerability Cloud Software Group is aware of the vulnerabilities CVE-2023-4863 and CVE-2023-5217 that impact Chromium. CVE-2023-4863 description...

Webcam name formats in ICA session

Summarize the webcam name formats in ICA session of single session Windows OS...

Secondary Ringer not available in HDX optimized MS Teams

The secondary ringer function is not available in Microsoft teams...

Cannot set StoreFront HTTP Port on DDC, if it was used for HTTPS before

Error when StoreFront HTTP port is set on DDC, if the same port was set for HTTPS previously. We start getting this event logged. Source: Citrix Broker Service ID: 2014 General: One of the XML ports is in use by another process. Unable to listen for XML requests on the Citrix Broker Service. To...

How To: Update time zone on NetScaler

Change the default time zone of the NetScaler...

Support for Audio over EDT Lossy protocol

IMPORTANT --- Audio over EDT Lossy loss tolerant mode for audio is currently in tech preview, and currently supported on Windows and Linux directly and with Gateway Service. Audio over EDT Lossy increases the user experience for real-time audio streaming and improves audio quality compared to aud...

How to Collect Process Explorer log

Collect Process Explorer log...

Set machines into maintenance mode through powershell

Should be able to set machines into maintenance mode though powershell commands...

After upgrade to VDA 2308, users getting message "You'll need a new app to open this ctxgeoloc link"

After upgrading to VDA 2308, when a user logs on, they receive a windows message stating: "You'll need a new app to open this ctxgeoloc link"...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...

ConfigSync Failure May Be Seen When Delivering App-V, MSIX, or MSIX App Attach Packages

For customers using Delivery Controller Version 2308 and delivering App-V, MSIX or MSIX app attach packages through Citrix, errors with the source “Citrix ConfigSync Service” and the Event ID “505” may be logged to the Windows Event Viewer on Delivery Controllers with the following message: “The...

XenMobile upgrade on VMware - boot fails with error: VFS: Unable to mount root fs

After update Endpoint Management aka XenMobile no longer boots with error: not syncing: VFS: Unable to mount root fs on unknown-block0,0...

WEM - All Organizational Units under Active Directory Objects are not listed

In some customer environment all OUs Organizational Unit may not be listed in WEM Administration Console - Active Directory Objects - Machines - Add OU. However, administrator can manually add computer objects without any issue...

The right-click does not work on the start menu of Windows 11.

Right-click does not work on the start menu of Windows 11. This issue only occurs when VDA is installed. Uninstall VDA or VDA not installed environments do not cause this issue...

How to check logs for monitor failures.

Sometimes monitors bound to a service or service group fail and the error is not descriptive enough of why the monitor check failed. In such times if the monitor is a user customized monitor or any of the built-in monitors that use a Pearl script to run such as LDAP, STOREFRONT,...etc., then the...

Read-only Domain Controller Support for CVAD

In a virtual desktop 2203 CU3 infrastructure with a DMZ which has its own Read-Only Domain Controller RODC and a secured Citrix Worker that is only allowed to contact the RODC server the configuration doesn't work...

PVS target devices will not HA failover to another PVS server.

PVS target devices will not HA failover to another PVS server. Targets devices will freeze until the original server they were streaming from is available again. HA related configurations can be checked: The vdisk should beconfigured to use cache in ram with overflow to local device hard disk, an...

Unable to update certificate. Error "Certificate is referenced by a CRL, OCSP responder, vserver...)

Getting error "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECRYPT " when trying to update the existing certificate...

Login using Okta shows the message "It doesn't look like you have any apps/desktops"

When Okta authentication is used to login for Citrix Cloud, user don't see application or desktop. Instead they get the message: "It doesn't look like you have any apps/desktops"...

How to collect complete memory dump of a virtual machine on Nutanix AHV

To collect a complete memory dump of a virtual machine on Nutanix AHV...

Citrix Remote PowerShell SDK installation failed with error code 0x80040801

Install or upgrade Remote PowerShell SDK in an environment with restricted internet access might be failed as below...

document.domain deprecation on Chrome 115

Issue with HTTP response if the page is reliant on document.domain. Same-origin policy by setting document.domain is deprecated, and will be disabled by default...

Unable to Launch Desktop VDA with Rendezvous Protocol enabled.

Unable to launch the Desktop with Rendezvous Protocol enabled. Getting error as "Published Resource is not available currently. Contact your system admin for further assistance."...

Unable to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203

Getting an error "Attempt to perform the operation failed. The license in use by the connection is invalid" while trying to turn off the maintenance mode for Azure hosting connection after upgrading DDC's to 2203...

Unable to launch resources or Studio - connection between broker service and database has been lost

Users unable to launch resources such as published applications and desktops. Administrators unable to use Studio to manage environment. When checking event viewer logs on the DDC, we see event 1201 warning: When accessing the SQL Database, below error is see:...

How to verify downloaded ISO images

This article contains information about checking the integrity of the downloaded ISO image before burning it to a media. Corrupted ISO images can lead to problems during installation. Therefore, it is a good practice to check the integrity of the downloaded ISO image...

How to run a file system check XenServer root file system

This article describes how to run a File System check, the file system on XenServer Host in case where the file system is corrupted and need to be checked. To check and repair a file system in XenServer you can use the fsck command. Requirements XenServer Installation CD...

Can't view license usage on Studio - Error "Citrix license server unavailable"

Can't view license usage on Studio - "Citrix License server unavailable." When accessing the License Manager web console, error Unsupported Protocol with the message "The client and server don't support a common ssl protocol version or cipher suite" appears...

How to write an AppExpert Rewrite policy for EULA/Header on AAA/GW vserver

Demonstrate how a rewrite action can be used to add a footnote or a header above the logon page of a AAA vserver...

"Connection timeout" error when launching Desktop sessions

Users are unable to connect to Desktop Sessions. All connections fail with status "Connection Timeout"...

Customize VDA registration port for DaaS deployments

Change the VDA registration port in a DaaS deployment...

Fail to print on Debian Client

Cannot print normally on the Debian Client. The printing failed on the Debian client, but the print operation is working fine on the Windows Client...

Reporting: "Error retrieving data source. Return code=257. Error message=Operation not permitted."

The message "Error retrieving data source. Return code = 257. Error message = Operation not permitted" is displayed when clicking Reporting on NetScaler:...

Fail to enumerate resource with "Cannot complete your request "error after configure SAML

Fail to enumerate resource with "Cannot complete your request "error after configure SAML All users have the same issue Issue happen after click "detect Workspace" on Storefront web...

How to Remove the ETag Field from the HTTP Response Header Using a Rewrite Policy

This article contains information about removing the ETag field from the HTTP response header using a rewrite policy and action on a NetScaler appliance. Background The rewrite policy and action are created using the Graphical User Interface GUI. Note : Disabling a feature on a NetScaler applianc...

CVAD II Unable to connect to Database from DDC and getting an error "reenter controller address"

Re-enter controller address on DDC error on sql : SSPI Handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed You will be able to find the authentication failures/logon...

DTLS handshake fails on DTLS1.0 even after DTLS is enabled on the SSL VPN VIP.

DTLS handshake fails with DTLS1.0 enabled the SSL VPN VIP causing App Launch Failure...

Cannot decompress firmware package with error "invalid compressed data--format violated"

Running command "tar -xvzf build-xx-xxnc64.tgz" in NetScaler shell to decompress firmware package, but it fails with error "invalid compressed data--format violated"...

PVS server cannot logon database with Error "The Login is from an Untrusted Domain and Cannot ..."

PVS server console cannot be launched with error: "The database login failed." SQL server log error: "Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication." "SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection...

How the passProtocolUpgrade parameter works

This article illustrates how passProtocolUpgrade works with detailed test results...

PVS Target Device Stuck at "Applying Computer Settings"

Provisioning Services PVS target device fail to boot. The target device stuck at applying computer settings stage and then trigger restart...

LDAP authentication fails with error "user <username> not found" if using UPN to login Gateway

LDAP authentication fails if using UPN userPrincipalName to login Gateway. When running /tmp/aaad.debug log on NetScaler, the following error "user @domainname.com not found" is printed in logs. /usr/home/build/adc/usr.src/netscaler/aaad/ldapdrv.c528: receiveldapusersearchevent 0-2: ldapfirstentr...