How to Limit One Session Per User on NetScaler Gateway?

This article describes how to limit one session per user on NetScaler Gateway. Use case An administrator wants to ensure that at any point in time a given user can only have one active session with NetScaler Gateway. Administrators can use a session policy or the global NetScaler Gateway settings...

BSOD Error: "STOP 0x0000007E CVhdMp.sys with Kaspersky antivirus

When booting from the Network, to run the Imaging Wizard or simply to boot from a vDisk, the following Blue Screen message is displayed: STOP 0x0000007E CVhdMp.sys Error: BNIStack failed, network stack could not be initialized...

How to find the disk associated to a VM from XenServer CLI

While troubleshooting storage issues, we might need to get the VM's disk and its associated Virtual block devices . This article will help to get the desired details from the VM...

How to take a XenServer toolstack (XAPI) database dump and view it

XenServer stores the vital information related to objects such asVM, VIF, VDI, PBD in an XMLformat file under /var/xapi/state.db.Thisfile is synced between pool membersat regular intervals to maintain aconsistent view of the XenServer pool. We recommend that you back up this XAPIdatabase file. Th...

How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...

How content-length of a HTTP response is handled when rewrite is in use on NetScaler

When using rewrite policy with priority 120 on NetScaler it can be noticed that Content-Length header is misspelled in the response. To alter this behavior we can use another rewrite policywith priority 100 that has an action that can never be true. Note: Priority 120 and 100 is taken as examples...

How to launch applications Using Windows 10 Edge Browser

Launch applications using Windows 10 Edge Browser...

NTLM Authentication on NetScaler

With the release of NetScaler 11 build 64.34, the requirements and configuration for NTLM authentication have changed. It is a common use case to authenticate using Kerberos when users are internal on the network but for external users who cannot reach Active Directory, we fallback to NTLM. The...

License Server Crashes After Upgrade to Latest Version When Using XenApp Fundamentals 6.0

Customer installs the Citrix Licensing portion of XenApp Fundamentals 6.0 for Windows Server 2008 R2.The customer then upgrades the Citrix Licensing Server to the newest version from the downloads section ofCitrix's website.After theupgradethe customer then completes theinstall of XenApp...

How to Define VMware vSphere User Privileges for XenApp and XenDesktop

This article lists the user privileges required to successfully create and manage VMware vSphere machines through XenApp and XenDesktop. Note :Create AppDisksandDelete AppDisks sections of this article are valid onlyforVMware vSphere minimum version 5.5 and XenApp and XenDesktop minimum version 7...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a CloudBridge Virtual WAN Appliance in Virtual Inline Mode, also known as One-Arm Mode or Policy Based Routing PBR Mode. Additional Resources CTX213584 - Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link...

Error: "Cannot start app 'App/Desktop Name'" on StoreFront 3.5

After successfully upgrading to StoreFront 3.5, users are unable to launch applications or desktops with the following error: Cannot start app "App/Desktop Name"...

DNS queries not getting resolved from Primary node but gets resolved from Secondary node in HA pair

Nameservers are added on Netscaler using the "add dns nameserver" command or with GUI. From CLI in some cases, the DNS Lookup gets failed on the Primary Node but resolves well on the Secondary Non-working Primary We see that the DNS query Request is going to Netscaler DNS cache loop-back IP not t...

Error: "No servers available for disk" When Booting from vDisk

When configuring a vDisk for private mode, any device booting from that vDisk gets the "No servers available for disk" error. For example, when connecting to the Provisioning Services PVS console on the first server, the vDisk is listed as private mode. When the console is connected to PVS consol...

Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD

Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...

Error:"Cannot Connect to the vCenter Server due to a Certificate Error"

When adding a host connection to a vmware server the following error message is displayed: "Cannot connect to the vCenter server due to a certificate error. Make sure that the appropriate certificates are installed on the VCenter server, and install appropriate certificates on every controller in...

How to Perform Reverse Imaging on a Provisioning Services Target Device for Windows and its Applicable Usages

When a Provisioning Services Target Device for Windows is booted from Provisioning Services across the network, it is not possible to perform any software updates that affect the network stack, since the network stack changes will drop the connection to the vDisk. The following provides a list of...

Linux VDA login fail

The newly installed LVDA encountered a login failure. When launching the virtual desktop, the Linux login screen appears, but even after manually entering the correct username and password, the system fails to authenticate and proceed to the desktop environment...

Cloud Netscaler console security advisory scan stuck on In Progress

Trying to run the security advisory scan from cloud.com but the scan and it looks like the previous three scans are not completing, It is stuck on "In Progress."...

NetScaler Appending random strings in http POST method causing "500 Internal Error"

The NetScaler appends some random string to POST request sent to the backend server, This results in failure, “HTTP 500 Internal error” to be specific...

Azure deployed machines fail to Power On due to Data Collection Rule Associations

When applying a Machine Profile to an Azure-based Machine Creation Services catalog, attempting to Start machines may result in one of the following errors: "code":"UnsupportedFeature","message":"Data Collection Rule Associations is not supported in the location of the targeted parent resource...

Intermittent authentication failures with Oauth

User unable to authenticate due to token validation failure. Error in logs: "OAUTH: verify JWT: Could not find key for 'kid' in configuration, cannot verify jwt"...

Citrix Profile Management: Temporary Profile Loading and Profile details not visible in Director

Temporary Profile Loading and Profile details not visible in Director...

Screen sharing doesn't work with QuickAssist or other apps when AppProtection is enabled

How to proper configure AppProtection for screen capture...

Domain passthrough with ZeroTrust VPN users get "cannot start your session" via Azure load balancer

When you access Store URL and click on "Log on" you see the error - cannot start your session. wait a few minutes and try to logon again. If you still experience problems, contact your help desk. When you click on the "OK" button multiple times, eventually it goes away. More details on deployment...

No Secondary Node GUI Access, Intermittent issue due to /var over 100% Full

The graphical user interface GUI on the secondary system becomes unresponsive or inaccessible when the /var directory exceeds 100% disk utilization. This is primarily attributed to the /var/log/db/default/lbvserver folder occupying a high amount of storage space. Despite manual removal of files...

Citrix FAS Cloud: Session logon hangs after password change when launching application

User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...

Command-line upgrade to CVAD 2203+ fails if Delivery Controller can't connect to the license server

Command-line upgrades to CVAD version 2203 or later will fail if the Delivery Controller cannot connect to the license server. Following error is seen in the installation failure log. The product version you are upgrading to requires an upgraded version of the Citrix License Server.parsing:...

NetScaler 13.1 53.24: iOS "Network Timed Out" with Outlook/Teams Authentication

Users encounter a "Network Timed Out" error on their iOS devices when attempting to authenticate specifically with the following applications: Microsoft Outlook iOS Microsoft Teams iOS This authentication failure is isolated to iOS devices; users on Android, Windows, or macOS versions of the same...

: Double or Triple licenses are getting assigned to the same user

Multiple licenses are assigned to the the same user in the DAAS console...

Unable to update machine catalog after upgrading Office 2013 to 2016 version

Error message : FailedToCreateImagePreparationVM TaskErrorInformation: Terminated Internal Error: Failed to upload disk. Unable to write data to the transport connection. An existing connection was forcibly closed by the remote host. Event ID 2007...

OnPrem | CVAD 1912 upgrade throws an error "The license server doesn't support the hosting network"

During CVAD upgrade from 1912 version to 2203 CU3 version, we receive the error "The license server doesn't support the hosting network" and upgrade fails...

Users experiencing greyed out "Log Off" buttons on CWA LTSR 2203.1

Upgraded Workspace app for Windows from 2203.1 to 2402 CU2...

PVS Server: Windows Event logging for UEFI target Devices Boot Time inaccurate

The customer had built a new UEFI based vdisk and deployed it to production. The customer subsequently observed that the PVS Servers were recording a clearly inaccurate boot time, of millions of minutes, in Windows Event logs when target devices were booting. Example inaccurate boot time logged i...

Linux Virtual Delivery Agent - ICA session crashes when resizing

When resizing the ICA Session Window, users might see that the session crashes...

uberAgent shows no data is being found for the Citrix Cloud environment

uberAgent logging shows no errors for connectivity to Citrix Cloud, but shows that no data about the environment is being found. 2025-03-12 10:00:50.000 -0400,DEBUG,ORG,HOSTNAME,2264,GetInformation,No Citrix site information found.2025-03-12 10:00:50.000...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 10

Package name: xms10.15.0.11009.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and...

NetScaler Gateway - 14.1 - How to perform backup and restore of NetScaler configuration

Migrating configurations to a new device -- Facing issues while performing a restore of the backup...

DAAS. PDF Printer generates image files are not editable selectable letters in PDFs with HTML5

Citrix PDF Printer generates image files are not editable / selectable letters in PDFs with 2402 With HTML5 Receiver v22.9.0.26 in DAAS. Users can't copy and paste any character...

VMware vSphere 7.0 Known Issues

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Published applications open through IE instead of Google Chrome

No local app access or URL redirection has been set up on the site. A published application that uses a browser for launching is being accessed through a server Virtual Delivery Agent VDA...

CWA Windows 24.3 error "Unable to connect to the server. Check your network connection and retry"

After upgrade from CWA 23.9.1.104 to CWA 24.3.1.97 users cannot login on CWA Windows with error "Unable to connect to the server. Check your network connection and retry." The URL used for CWA is for NetScaler Gateway and is set via GPO...

Poor ICA streaming performance observed when HDX Insights enabled on NetScaler AppFlow policies

Users are facing high latency issue and they are not able to do audio and video calls. Apps and Desktops ICA streams performs poorly and high end-user experience is observed "HDX Latency" calculations made by VDA fluctuate up/down from 10ms to 900+ ms observed using command "ctxsession -v" and...

How to Identify Your Citrix Cloud ID

In this article we will show how to identify the Citrix Cloud ID of the tenant you are currently working on. This ID is important to have when engaging with Citrix Support to ensure engagement on the environment you need assistance with. This is especially critical for customers with multiple...

Netscaler Licenses

Introduction These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products. Overview of the Issue These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace...

Citrix Endpoint Management: Intune issues Guide

Introduction Citrix Endpoint Management delivers secure micro-VPN connectivity, allowing seamless access behind corporate firewalls, while Intune enhances data protection for Office 365 mobile apps, preserving the end-user experience. Together, these technologies ensure robust security without...

Error: "Could not update master user list" while changing LDAP Config

Error on XenMobile Server- Could not update master user list error: "Could not update master user list" while changing LDAP Config...

VMware vSphere 6 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...

Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console

Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...

Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State

After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...