Target device fails to boot from promoted vdisk : LoadImage error: not found

Create a new vdisk version ,make changes to this version ,and boot target device from the new version failed: LoadImage error: not found...

Citrix Endpoint Management AutoDiscovery Service Migration FAQ

What Changed? On April 15th Citrix Legacy AutoDiscovery Service Records were migrated ads.xm.cloud.com to discovery.cem.cloud.us What will we see on first Logon? 1. Citrix Active Discovery Service ADSUI→ shows no domain claimed After login will see no domains in ADS UI when they first logon. No...

Remote CDFTrace Error: Failed to manage the CDFControl remote service

When capturing a remote CDF Trace using CDFControl, you might receive the following error message: “Failed to manage the CDFControl remote service!” OR "Failed to enumerate Citrix providers from the specified host."...

Citrix Data Collection Tool - CDC

Pre-requisites PowerShell 4.0 and above .NET 4.0 and above Media FrameWork 5.0 and above PowerShell Execution policy set to RemoteSigned/Unrestricted/ByPass Task Scheduler should be enabled for the creation of tasks to be executed when triggers are defined. Administrator privileges Please note: Y...

Troubleshooting Citrix Pass-Through Authentication

This article outlines workarounds and resolutions to specific Citrix pass-through authentication issues. Common Pass-Through Authentication Issues and Inquiries Refer to the following links for information on common pass-through authentication issues and inquiries: Citrix Docs - Enabling...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Hotfix XS82E002 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

Crash Reporter Utility for Citrix Virtual Apps and Desktops

About This Release This is an early technical preview release v1.0.0.2 of the Crash Reporter utility. This release has not been tested extensively and is not supported. Please send any feedback using the link in Contact Information section. Where to download ? Certain legacy Citrix tools are now...

SsOnExpert - Single Sign-On (SSON) Receiver/Plug-in Troubleshooting Tool

Created Date: 04/15/2010 Description The SsOnExpert tool is a command-line based application that automates the process of checking common causes of Single Sign On issues in XenApp environments. The tool can be used to verify configuration settings both from the console and remotely. Depending on...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Navigate to your platform: WindowHistory64 4.0 for x64 Platforms| WindowHistory 4.0 for...

Customize Logon Page for Each NetScaler Gateway Virtual Server and Redirect Users Based on Each FQDN

This article helps you customize a different logon page for each VPN virtual server hosted on NetScaler Gateway, and configure the NetScaler appliance to redirect users to the customized page based on the FQDN. Prerequisites The NetScaler Gateway must be licensed for the Responder feature to...

Joining Storefront to Server Group Error "Cannot Join Server Group"

Error when trying to add second SF server to existing group: "Cannot join server group There was a problem connecting to the authorizing server. Verify the server name and try again." Joining Storefront Server will show the following Event under "Citrix Delivery Services Logs " Log Name: Citrix...

Citrix WEM Agents not Synchronizing Error “No Connection Could be Made Because The Target Machine Actively Refused it”

Citrix Virtual Delivery Agents running Workspace Environment Management WEM Agents are not synchronizing with two or more WEM Broker servers load balanced via Citrix Gateway. Policies delivered through WEM are not applying to agents Event Viewer shows the following error:“No connection could be...

CVE-2020-11901: Impact of Ripple20 vulnerabilities on Citrix ADC/ADM/SVM

Citrix ADC/ADM/SVM will be detected with TCP ripple 20 vulnerability while performing security scans...

How to Use OpenSSL with a Windows Certificate Authority to Generate TLS Certificates to use with XenServer

This article describes how to create a certificate using OpenSSL in combination with a Windows Certificate Authority that can be used with aXenServer 7.1 CU2 or XenServer 7.0 host To enable trusted TLScommunication betweenCitrix Hypervisor and Citrix Virtual Apps and Desktops, a trusted certifica...

WEM Agent hung sporadically by logon on "application processing"

WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Citrix Workspace App for Linux – Session failed to launch on CentOS8.x and Fedora 29-31

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The session launch using CWA Linux in distributions like Centos 8.x and Fedora 29-31 will fail with...

HDX session may stop responding and hang if endpoint device has unusable printer

Citrix HDX session may stop responding and hang if endpoint device has unusable printer...

Auto DNS registration by PVS Targets blocked by "Secure Updates Only" DNS setting

Auto DNS registration by PVS Targets blocked by "Secure Updates Only " DNS setting, plustheir timestamp in DNS showed "static "...

Citrix Virtual Desktops Licensing - Increment Lines Explained

Note: The Citrix License Administration Console has reached end of life and end of support in Citrix Licensing 11.16.3. Use theCitrix Licensing Manager This article contains information about the increment line in Citrix Virtual Desktops Licensing.XenDesktop has been rebranded as Citrix Virtual...

Getting "You might be having an issue with a Citrix virtual driver" while launching apps.

User's may see the following error message when launching applications or Desktops "Unable to Start, You might be having an issue with a Citrix virtual driver . Contact your system administrator for further assistance", where is the name of a 3rd Party application or driver eg MyBadApp. The issue...

XenServer Hardware Compatibility List Explained

This article provides an understanding of the Hardware Compatibility List HCL for Citrix Hypervisor and XenServer. This article also contains information about how products get qualified for inclusion in the HCL and what listing in the HCL represents from a support perspective. Background The...

Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch

The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...

Authentication login Issues with IOS device - error "CAMAuthManErrorCodeProtocol"

Customer receives an error "CAMAuthManErrorCodeProtocol" when he tried to login to his storefront server from the outside of hsi company...

[Citrix Receiver 4.9.5000 for Windows] - Display Issues when user re-docks their Notebook on the docking station and reconnecting to Citrix Session with Multiple Monitors

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Scenario : Users using notebooks and working with full screen sessions without desktop viewer to access...

How to pin Citrix Hypervisor Virtual CPUs to specific Physical CPUs

Citrix Hypervisor maps vCPUs to pCPUs by default in a semi-even way to distribute VM load on the host. In some cases it may be needed to have a specific mapping, for example, if some VMs will be CPU intensive while other wont, the intensive VMs can be mapped to exclusive physical CPUs while the...

PVS vDisk not showing shows no server in size on Second PVS server in the site.

PVS vDisk not showing shows no server in size on Second PVS server in the site. 1. Two PVS servers in site. 2. Both have local storage for the vDisk's 3. Copy the vDisk file from one server to another. 4. Target server shows as No Server under size for the copied vDisk. 5. When checking the...

Unable to Launch Applications or Desktops Using HTTPS URL via Workspace App for HTML5

When using StoreFront or Cloud Workspace with Workspace App for HTML5 through an HTTPS URL, applications and desktops cannot be started. One of the following error messages is displayed: “Cannot create a secure connection in this browser. Refer to the Citrix Knowledge Center article CTX134123.”...

StoreFront Loopback Feature analysis when configuring Base URL for load balance

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.

Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...

PVS XDSW retain template disks

AllowXendesktop Setup Wizard XDSW created targets, to be created with disks as configured in the template. Background: PVS 7.x XDSW introduced new functionality to allow setting write cache size for the new target devices about to be created. XDSW will create the cache disk, and it will be...

How To Collect Remote CDF Tracing

Step to follow to collect Remote CDF tracing...

"Attach a Smart Card Reader and Insert Your Smart Card to Log On" When Using Certificate Based Authentication in Native Receiver

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. "Attach a Smart Card Reader and Insert Your Smart Card to Log On" when using certificate based...

Thinwire+ Support for H.264 Build-To-Lossless for transient content.

Introduction One of the features of Thinwire+ is “build to lossless” for transient content. This means that content such as3D or other moving imageryis initially displayed at low quality to improve frame rates and overall interactivity. Once user input has stopped, transient images are gradually...

FAQ: NetScaler and WebSockets

Q: Which version of NetScaler supports WebSockets? A : NetScaler supports Secure WebSockets from version 10.0. Q: Does the NetScaler have the capability ofperforming SSL Offload for VIPs servicing WebSocket applications. Does it also support SSL offload? A : Netscaler supports "ws://" for HTTP 80...

The Citrix License Server certificate is not in the Delivery Controller's trusted root store

License Server certificate not in the Delivery Controller's trusted root certificate store. This will impact Studio and Director managing and displaying information from the license server...

XenMobile Port Requirements

The following tables list the ports that must be open on the Firewall. Open the following ports to allow user connections from Citrix Secure Hub, Citrix Receiver, and the NetScaler Gateway Plug-in through NetScaler Gateway to the following components: XenMobile StoreFront XenDesktop XenMobile...

Using SNMP with App Layering and Unidesk appliances

A number of customers want to have some kind of external monitoring system for our appliances. SNMP is a fine choice, except that we do not enable it by default on our appliances, and we do not have a custom MIB. However, the SNMP daemon is installed, so if the customer knows what they're doing,...

How to Monitor XenMobile Servers through SCOM

Citrix added IT infrastructure monitoring through SNMP in XenMobile Server 10.8. For details, see SNMP monitoring. You can use various monitoring applications that support SNMP monitoring. This section discusses how to use SCOM for monitoring your XenMobile Server nodes. SCOM is a part of the...

NetScaler MAS Analytics Insight is Working But Some User Sessions or Data is Not Captured

NetScaler MAS Analytics Insight is working but some user sessions or data is not captured...

How to configure Pre-loaded bookmarks in Secure Web

XenMobile administrators can configure pre-loaded bookmarks through SecureWeb policies. This article aims to provide the format required for the same...

Notice of Change Announcement for NetScaler SD-WAN 1000-WS (Windows Server Edition), 4000-WO (WAN Optimization Edition) and 5000-WO (WAN Optimization Edition)

Citrix Systems, Inc. announces End of Maintenance for Citrix ADC NetScaler SD-WAN 1000-WS Windows Server Edition, 4000-WO WAN Optimization Edition and 5000-WO WAN Optimization Edition appliances. The tables below explain the Citrix NetScaler SD-WAN lifecycle management milestones as well as...

Fall back from TCP to UDP fails / displays SSL Error when Disconnecting and Reconnecting session via NetScaler

If HDX Adaptive Transport Policy set to Preferred on DDC and when attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.10 or Citrix Receiver for Mac 12.8 or Citrix Receiver for iOS 7.5 and above, you may encounter below issues: Session will get disconnect if...

Disabling automatic password change for nonpersistent desktops

Computers use their machine account password for authentication with Active Directory. By default, computers are configured to change their machine account passwords every 30 days. This setting affects nonpersistent desktops in the following ways: 1. When you deploy the nonpersistent desktop, the...

Citrix StoreFront 3.9 Unable to Refresh

Upgrading StoreFront from 3.6 to 3.9 works fine and when we open the Citrix StoreFront gives an error message:"unable to refresh" with error "A PowerShell SDK execution error occurred with exception thrown at defaultDocument"...