VDA launch stuck at "Please wait for local session manager" for version 2303 or later

VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later...

New Support Website - July 15th 2024

New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...

Launch failures after upgrading to CWA 2402

Users on Citrix Workspace App for Windows 2402 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...

Failed to install Remote PowerShell SDK on Cloud Connector machine

Failed to install Remote PowerShell SDK on Cloud Connector machine. Error message "Connector Machine detected. SDK's cmdlets are not supported on Cloud Connectors." was shown...

Citrix Workspace App Shows "Unable to connect to the server."

When starting the Citrix Workspace App, may receive an error message that shows "Unable to connect to the server."...

Citrix MCS may take several hours to delete failed tasks

Citrix MCS may take several hours to delete failed VM creation tasks...

How to create a custom log when a user 'logs in' or 'logs out' of the Gateway session.

Demonstrate on Citrix Gateway How to create a custom log when a user 'logs in' or 'logs out' of the Gateway to a Storefront session...

Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

Dump files .dmp files with special characters are generated under C:\ drive in VDA randomly...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 12

Package name: xms10.14.0.11222.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin,...

ConfigSync Failure May Be Seen When Delivering App-V, MSIX, or MSIX App Attach Packages

For customers using Delivery Controller Version 2308 and delivering App-V, MSIX or MSIX app attach packages through Citrix, errors with the source “Citrix ConfigSync Service” and the Event ID “505” may be logged to the Windows Event Viewer on Delivery Controllers with the following message: “The...

Failed to Install Citrix Workspace App with "Installation NOT successful for 'USB', error: 1603."

Failed to install Citrix Workspace App with "Installation NOT successful for 'USB', error: 1603."...

StoreFront Propagate Changes not working

Running Propagation results in MMC returning "Snap-in Unavailable: This snap-in performed a non-valid operation and has been unloaded ... Exception Message: Object reference not set to an instance of an object" In event viewer, Citrix Delivery Services Admin records "Error in retrieving...

Citrix WEM Network drives are not being mapped

Network drive mapping set through WEM doesn't map the drive In the WEM action viewer, it is shown as applied to the required WEM agent No errors related to this in the event viewer or WEM logs...

Joining Server Group failed with error "Exception attempting to authorize, TCP error code 10060"

Joining the Server Group failed with the following errors. Studio UI: Please refer to the Windows Event Log on the Authorizer details. Windows Event Log: Citrix Cluster Join Service,1,2201,"Join failed. Exception attempting to authorize. Could not connect to...

How to auto launch published app while logon Storefront Web URL

This article describes how to enable and customize "auto launch published app" feature from Storefront server. Caution! Citrix does not support or assist with this customized configuration. Perform this modification at your own risk. If you do proceed, make sure to always take a backup before...

Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"

Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...

Workspace App toolbar "Devices" option is missing on specific Windows clients

Regarding to same user and VDA, Citrix Workspace App CWA toolbar "Devices" option can show normally on some Windows clients. But on specific Windows clients, "devices" option is missing...

How To Troubleshoot High Packet or Management CPU Issue on Citrix ADC

CPU is a finite resource. Like many resources, there are limits to a CPU's capacity. The NetScaler appliance has two kinds of CPUs in general: The Management CPU and Packet CPU...

CtxMTHost.exe error "A referral was returned from the server" when launching a published application

Users report that they are receiving a non-blocking but annoying CtxMTHost.exe popup when launching published applications since the 2203 CU3 update. Error message : A referral was returned from the server...

CWA iOS - Center mouse wheel button clicks not working inside ICA sessions

When Citrix ICA sessions launched from iOS endpoints, the center mouse button clicks are not effective anymore It is only the center button clicks that are not effective inside Citrix sessions. It is still possible to scroll up & down using the center wheel inside a Citrix session...

Error "Couldn't connect to server 'https://gwfqdn:non-443' when log on to non-443 port vpn vserver

You may get the following error message"Couldn't connect to server 'https://gwfqdn:non-443'; while attempting to log on to non-443 port NetScaler Gateway virtual server using the latest Windows Secure Access Client. :...

Can't Logoff Ghost Sessions “-” from Citrix Studio

Can't logoff the session in Studio, which is not even shown in VDAtask manager. Customer tried to hide the session with the below Powershell command, but this ghost session record still exists on Studio. "Get-BrokerSession -username Domain\username | Set-BrokerSession -hidden $true" Need to figur...

How to Retain the Custom Settings Made to NetScaler Appliance after the Restart

This article contains information about retaining the customer settings you have made to the NetScaler or Access Gateway Enterprise Edition appliance after the appliance is restarted. When you restart the NetScaler or Access Gateway Enterprise Edition appliance, the appliance automatically copies...

WorkspaceApp takes more time to reconnect during ADC GSLB failover when using Session Reliability

The HDX engine uses the cached DNS addresses during the Session Reliability reconnect after there is a network disconnect. Hence, it will try to connect to old gateway and fail after a GSLB failover.However with AutoClientReconnect, HDX engine gets destroyed and a new engine will not have anythin...

[CGS] Citrix Cloud Workspace launching Desktop via CSG is stuck at "connecting" and failed

Citrix Cloud Workspace launching Desktop/App via CSG Citrix Gateway Service is stuck at "connecting" and failed. In the Netscaler Gateway Service logs, seen in ns.log: Event "Application launch failed. Connect command sent to Controller."...

LAPS : Randomizing Local Admin Passwords in Non-persistent Environments

Use LAPS inLocal Admin Passwords for Non-persistent Environments...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 1

Package name: xms10.15.0.10125.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: None Date: February 2023 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you...

How to manually upload Telemetry data to CIS

This article explains the steps required when manually uploading the Telemetry data to CIS. Prerequisites V11.17.2 build 40000 license server or newer You must disable the automatic data upload before choosing to upload manually. Perform the following steps on your IT-managed/on-prem license serv...

CWA for HTML5 "Multi-Monitor setup requires permission" message appears even with single monitor

Below message is seen after launching a session using the HTML5 client .Multi-monitor setup requires permission Do you want to give permission to use multiple monitors? The message is seebn even though there is only 1 monitor on the client device...

[Citrix VPN] Citrix Secure Access Client for MacOS gets error: "Error while processing request"

When connecting Citrix VPN from the latest Citrix Secure Access Client for MacOS, you may see the following error message before login: Error while processing request. Contact your administrator. Errors in client logs: Jul 6, 2022 at 9:43:32 AM GMT+9 : No certificate extension matching Subject...

Driver Disk for Microsemi smartpqi 2.1.18-045 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.18045 Issues Resolved In this Driver Disk Includes general enhancemen...

IPv6 Network Configuration Implementation with Citrix Virtual Apps & Desktops

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Applayering:21.12 :Issues with applayering disk - Unable to finalize app layer Packaging machine error An error occurred while finalizing version

Unable to finalize app layer Packaging machine error An error occurred while finalizing version '1.0' of Layer 'Layer Name' on Packaging Machine 'Machine Name'. Please address this issue and retry: An unexpected system error occurred. Retry the operation or contact technical support...

Citrix virtual app - You have exceeded your profile storage space

Some users report getting message "You have exceeded your profile storage space"...

Keyboard layout dynamic sync not working with East Asian, Cyrillic language usernames

When a user using Windows English OS and the username chars are East Asian/Cyrillic Unicode, the Keyboard layout dynamic sync of the Citrix Workspace App will not work. The remote language bar’s language will always be the first-time synced language when the session is created. Changing Microsoft...

Session getting lost after few minutes if Citrix Workspace App for iOS is not running in the foreground

When launching a VDI session from an iOS device, if Citrix Workspace App for iOS CWA is not always on the front, then the session will be disconnected and lost after 5 minutes. End users would have to download a new ICA file again...

PVS and MCS Devices Cache Disk Quickly Consumed By NTFSDisableLastAccessUpdate

- A Citrix Provisioned VDI, both MCS and PVS provisioned devices may consume most of its available cache disk space soon after boot, with or without any user interaction. - A machine left unattended appears to be consuming cache disk space while Procmon and Resource Monitor do not show...

Silent Command Line Upgrades of Workspace App without SelfService Fail Abruptly

Scenario: a command line installation of Workspace App where the/Silent parameter is used will simply stop within 30 seconds. This might occur during installations from the command line or through some management platform for example: SCCM, or BigFix or even Windows Active-Directory Group Policy...

Storefront upgrade error : 'Storefront cannot be upgraded because the following folders are in use by another program'

Storefront cannot be upgraded because the following folders are in use by another program. Close the program and try again: C:\inetpub\wwwroot\Citrix\apps\AppData C:\inetpub\wwwroot\Citrix\appsAuth...

Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

Issue while adding version to OS Layer, wherein the packaging vm of the OS Layer revision does not allow the Citrix Admin to RDP or ping to it. Cannot RDP nor Ping to this packaging vm and on the boot diagnostics in Azure, we see a black screen...

Citrix Provisioning Services - Machine Creation Fails While Running The PVS CVAD Setup Wizard

The PVS CVAD Setup Wizard fails to create new virtual machines when running on a VMware Hypervisor. vCenter displays an error when the CVAD Setup Wizard fails to complete its task similar to the following: Unable to find device or file /Failed to clone a VM, error: Invalid configuration for devic...

Enable RSA SecurID Authentication for DFA in Storefront

How to Enable RSA SecurID Authentication for DFA in storefront server...

Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place...

This operation has been cancelled due to restrictions in effect on this computer

When you try to browse to the My Documents folder on a published Windows Explorer application while using Special Folder Redirection, the following error message appears: “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.” ...

EPA scan results are not getting displayed in ns.log when EPA policies are configured through N-Factor Authentication.

When EPA policies are configured through N-Factor Authentication, then EPA Scan results will not be displayed in the ns.log despite Debug log level is enabled...

Recommended configurations for Linux Thin Client when experiencing audio delays

Experiencing audio delays when using a Linux based thin client with a IP phone applications for example using Avaya...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Hotfix XS81E014 - For Citrix Hypervisor 8.1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.1. All customers who are affected by the issues described inCTX286756 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. Note: This hotfix is available only to customers on theCustomer...

Drag and then drop files between a Citrix session and a local endpoint

Citrix now supports Dragging and then dropping files between a Citrix session and a local endpoint. You can drag and then drop files, groups of files, directories, groups of directories, or a combination of files and directories to and from the same client on the session. This ability applies to ...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...