5325 matches found
Host ID shows the same on the all the MPX 9100
Host ID shows the same on the all the MPX 9100...
Intermittent authentication failures with Oauth
User unable to authenticate due to token validation failure. Error in logs: "OAUTH: verify JWT: Could not find key for 'kid' in configuration, cannot verify jwt"...
Domain passthrough with ZeroTrust VPN users get "cannot start your session" via Azure load balancer
When you access Store URL and click on "Log on" you see the error - cannot start your session. wait a few minutes and try to logon again. If you still experience problems, contact your help desk. When you click on the "OK" button multiple times, eventually it goes away. More details on deployment...
CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.
Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...
Printers intermittently shows Access denied, Unable to connect
Customer has moved from 7.15 to DAAS with WEM on cloud, Since then they are facing issues with printers intermittently 2. Issue is occurring with all the users Admins and non Admins 3. Issue got auto resolved post 15-20 minutes and sometimes users need to close the application and they able to...
Daas II Cloud II Unable to launch One Drive automatically within VDI using SSO
One Drive is not auto launching within VDI using Single Sign On...
: Double or Triple licenses are getting assigned to the same user
Multiple licenses are assigned to the the same user in the DAAS console...
Unable to update machine catalog after upgrading Office 2013 to 2016 version
Error message : FailedToCreateImagePreparationVM TaskErrorInformation: Terminated Internal Error: Failed to upload disk. Unable to write data to the transport connection. An existing connection was forcibly closed by the remote host. Event ID 2007...
Session Recording Notification Emails are Not Received After Upgrading to 2203CU6
When a user logs onto a VDA with Session Recording Agent 2203 CU6 installed and e-mail notifications enabled. The End user sees the notification banner, the session is recorded, but the Session recording Notification emails are no longer received from the VDA...
Citrix Virtual Apps and Desktops 2402 - Custom Application menus cut off after VDA upgrade
After upgrading the VDA from VDA 1912 to VDA 2402, users may notice that the fonts and graphics are not fitting within the custom application UI. Issue is generally seen when the client display has high resolution. Setting the High DPI setting on the Citrix Workspace App for Windows to Yes, may...
uberAgent data from Windows 11 does not appear in Splunk
Checking the uberAgent UXM app in Splunk for a Windows 11 machine, or querying index=uberAgent for a specific machine, will return no results. The uberAgent.log from the Windows 11 machine will contain the following error. Error: 'wmic' is not recognized as an internal or external command,operabl...
Ubuntu 24.04 VDA 2411 - "Invalid Login" with FAS Enabled
Users on Ubuntu 24.04 with Citrix VDA 2411 and Federated Authentication Service FAS enabled experience "Invalid Login" errors during login attempts...
Linux VDA 2203: Can not register to Delivery Controller
User failed to launch published desktop, VDA failed to register Delivery Controller in Citrix Studio...
CVAD: Role of "Citrix Profile Management" service in reporting logon duration in Citrix Director
Q. What is the role of "Citrix Profile Management" service in logon duration reporting? Ans. The Citrix Profile Management service is responsible for collecting logon duration data from the Virtual Delivery Agent VDA. It gathers information about the logon process, including the time taken for...
Hotfix XS82ECU1080 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...
CWA for Windows (2409) crashes or no sound when playing audio with Adaptive Audio disabled
When Adaptive Audio is disabled, the following errors may be encountered. CWA Windows session will suddenly crash when playing audio CWA Window session will not have any audio playback sound...
Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 9
Package name: xms10.15.0.10915.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date:...
Failed to open the resources after the upgrading CWA for Windows to 2409
After upgrading CWA Windows to 2409, if any PNAgent stores are configured e.g.,https://url/citrix/store/pnagent/config.xml , CWA shows an error message on refresh or sign-in stating, “To resolve this issue, contact your helpdesk with this information: Error while parsing.”...
DAAS. PDF Printer generates image files are not editable selectable letters in PDFs with HTML5
Citrix PDF Printer generates image files are not editable / selectable letters in PDFs with 2402 With HTML5 Receiver v22.9.0.26 in DAAS. Users can't copy and paste any character...
Netscaler Gateway: ERR_CONNECTION_RESET when Accessing Gateway Vserver
When accessing Netscaler Gateway, we see ERRCONNECTIONRESET on the browser. Further, when we take a packet capture on Netscaler, we can see the Netscaler resetting the connection with Reset Code Window 9821. Further on checking the reason for this reset, we can understand this is due to the SSL...
Bidirectional Content Redirection: Local web browser window does not become foreground
The logic of Bidirectional Content Redirection feature is that if the URL is opened via a client-side redirect. Bidirectional Content Redirection feature is using the Microsoft API SetForegroundWindow directly to bring the window to the foreground, but it still doesn't work as expected in the...
Unexpected Creation of BullseyeCoverageError.txt in UserProfile Folder with 2402CU1 UPM
After upgrading Citrix Profile Management CPM to version 2402 CU1, administrators and users may notice a file named BullseyeCoverageError.txt appearing in the user’s profile folder. While this file does not impact functionality, it may cause confusion as it is unexpected...
VMware vSphere 7.0 Known Issues
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BITS performance counters not working after publishing App Layering image to PVS
When you published an image from App Layering to PVS, Target Devices may not show BITS performance counters...
Notice of Change - Intelligent Traffic Management (ITM) and Network Experience Monitoring (NEM)
Information Citrix Systems, Inc. announces a Notice of Status Change for the End of Life EOL date of Citrix Intelligent Traffic Management ITM and Network Experience Monitoring NEM. The table below explains the Citrix ITM and NEM life cycle management milestones as well as important information...
CWA Windows 24.3 error "Unable to connect to the server. Check your network connection and retry"
After upgrade from CWA 23.9.1.104 to CWA 24.3.1.97 users cannot login on CWA Windows with error "Unable to connect to the server. Check your network connection and retry." The URL used for CWA is for NetScaler Gateway and is set via GPO...
Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console
Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...
Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State
After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...
USB Support in XenApp/XenDesktop Server Products
This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...
How to Deploy Secure Mail Test Tool
This article details how to deploy Secure Mail Test Tool and also covers some of the frequently asked question about this tool...
Unable to Bind Provisioning Services TFTP Service to Multiple NICs
Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...
VDA launch stuck at "Please wait for local session manager" for version 2303 or later
VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later...
New Support Website - July 15th 2024
New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...
Citrix CDFControl As Service
The CDFControl utility is an event tracing controller or consumer for capturing Citrix Diagnostic Facility CDF trace messages displayed from various Citrix tracing providers. It is intended to troubleshoot complex Citrix-related issues, parse filter support, and collect performance data. To...
Launch failures after upgrading to CWA 2402
Users on Citrix Workspace App for Windows 2402 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...
Failed to install Remote PowerShell SDK on Cloud Connector machine
Failed to install Remote PowerShell SDK on Cloud Connector machine. Error message "Connector Machine detected. SDK's cmdlets are not supported on Cloud Connectors." was shown...
Citrix Workspace App Shows "Unable to connect to the server."
When starting the Citrix Workspace App, may receive an error message that shows "Unable to connect to the server."...
Citrix MCS may take several hours to delete failed tasks
Citrix MCS may take several hours to delete failed VM creation tasks...
How to create a custom log when a user 'logs in' or 'logs out' of the Gateway session.
Demonstrate on Citrix Gateway How to create a custom log when a user 'logs in' or 'logs out' of the Gateway to a Storefront session...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 12
Package name: xms10.14.0.11222.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin,...
ConfigSync Failure May Be Seen When Delivering App-V, MSIX, or MSIX App Attach Packages
For customers using Delivery Controller Version 2308 and delivering App-V, MSIX or MSIX app attach packages through Citrix, errors with the source “Citrix ConfigSync Service” and the Event ID “505” may be logged to the Windows Event Viewer on Delivery Controllers with the following message: “The...
Unable to launch resources or Studio - connection between broker service and database has been lost
Users unable to launch resources such as published applications and desktops. Administrators unable to use Studio to manage environment. When checking event viewer logs on the DDC, we see event 1201 warning: When accessing the SQL Database, below error is see:...
Failed to Install Citrix Workspace App with "Installation NOT successful for 'USB', error: 1603."
Failed to install Citrix Workspace App with "Installation NOT successful for 'USB', error: 1603."...
StoreFront Propagate Changes not working
Running Propagation results in MMC returning "Snap-in Unavailable: This snap-in performed a non-valid operation and has been unloaded ... Exception Message: Object reference not set to an instance of an object" In event viewer, Citrix Delivery Services Admin records "Error in retrieving...
Citrix WEM Network drives are not being mapped
Network drive mapping set through WEM doesn't map the drive In the WEM action viewer, it is shown as applied to the required WEM agent No errors related to this in the event viewer or WEM logs...
WEM Console - A valid license server with appropriate licenses needs to be configured
When opening the WEM server this gives an error"A valid license server with appropriate licenses needs to be configured" The license server and port are correctly configured in WEM Infrastructure Service console The licenses have the correct SA DAte in Citrix Studio Servers are reachable over the...
Joining Server Group failed with error "Exception attempting to authorize, TCP error code 10060"
Joining the Server Group failed with the following errors. Studio UI: Please refer to the Windows Event Log on the Authorizer details. Windows Event Log: Citrix Cluster Join Service,1,2201,"Join failed. Exception attempting to authorize. Could not connect to...
How to auto launch published app while logon Storefront Web URL
This article describes how to enable and customize "auto launch published app" feature from Storefront server. Caution! Citrix does not support or assist with this customized configuration. Perform this modification at your own risk. If you do proceed, make sure to always take a backup before...
Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"
Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...
Workspace App toolbar "Devices" option is missing on specific Windows clients
Regarding to same user and VDA, Citrix Workspace App CWA toolbar "Devices" option can show normally on some Windows clients. But on specific Windows clients, "devices" option is missing...