5317 matches found
App Layering: Office MCS Rearm failure because kmssetup.cmd is running multiple times
Created a new layer following https://support.citrix.com/article/CTX224566. After publishing the image and using Studio to upgrade catalog using MCS, we receive the following error: Task Information: Start Date: Friday, October 6, 2017 Start Time: 1:46 PM Finish Date: Friday, October 6, 2017 Fini...
NetScaler Gateway 11.0 VPN Client and EPA Plug-in Does Not Work With Chrome Version 42 and Later
The Client and EPA Plug-ins don't work with the latest Chrome versions as support for NPAPI is disabled by default. The support will be deprecated entirely in Chrome version 45 in September 2015. From Chrome version 42, all NPAPI plugins will appear as if they are not installed. This will affect...
Error Cannot get apps from the store on Storefront
Upgraded Storefront from 3.9 to 3.11. During the test conducted I am able to successfully: - Log in via browser Chrome internally and externally and launch applications. - Open Citrix Receiver internally, log in and launch apps. What no longer works is external receiver access. On launching the...
How to configure NetScaler to send proxy protocol to backend servers
This article describes how to configure NetScaler to send proxy protocol to backend servers. Background Proxy protocol was designed to chain proxies/reverse proxies without losing the client information. Client information refers to the client-ip address and port. Proxy protocol was developed by...
Error "License cannot be retrieved. Either the NetScaler..." When Adding NetScaler Instance to NetScaler MAS Inventory
When trying to add NetScaler instance to inventory it fails with the following error message: "Trying to connect to "IPoftheNetScaler" Error: License cannot be retrieved. Either the NetScaler is unresponsive or the login credentials are incorrect."...
How to Configure HDX Enlightened Data Transport Protocol
Adaptive transport for XenApp and XenDesktop optimizes data transport by leveraging a new Citrix protocol called Enlightened Data Transport EDT in preference to TCP whenever possible. Compared to TCP and UDP, EDT delivers a superior user experience on challenging long-haul WAN and Internet...
Prerequisite Failure Error When Upgrading from StoreFront 2.6 to 3.0
Prerequisite failure error when upgrading from StoreFront 2.6 to 3.0: An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again...
Provisioning Services and Daylight Saving Time
During a Target Device TD boot or reboot, after Daylight Saving Time DST but prior to any vDisk maintenance, you might notice that the TD system time is not consistent with the system time of the PVS Server. A user has reported the inability to log on to the domain. Log on with a local user accou...
How to Use NetScaler SNIP for Authentication (AAA) Server Communication
This article describes how to use NetScaler SNIP for authentication server communication. Background Authentication server communication on NetScaler is by default done using the NetScaler IPNSIP. So, apart from it being used for management purposes, it is also used as a source IPfor LDAP, RADIUS...
How to Configure Smart Access Filters for Load Balancing Policies in XenApp 6.5
Configure Smart Access filters for load balancing policies in XenApp 6.5...
BSOD Error: "STOP 0x0000007E CVhdMp.sys with Kaspersky antivirus
When booting from the Network, to run the Imaging Wizard or simply to boot from a vDisk, the following Blue Screen message is displayed: STOP 0x0000007E CVhdMp.sys Error: BNIStack failed, network stack could not be initialized...
How to find the disk associated to a VM from XenServer CLI
While troubleshooting storage issues, we might need to get the VM's disk and its associated Virtual block devices . This article will help to get the desired details from the VM...
How to take a XenServer toolstack (XAPI) database dump and view it
XenServer stores the vital information related to objects such asVM, VIF, VDI, PBD in an XMLformat file under /var/xapi/state.db.Thisfile is synced between pool membersat regular intervals to maintain aconsistent view of the XenServer pool. We recommend that you back up this XAPIdatabase file. Th...
How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...
How to restart toolstack on host from CLI, and does it have any effect on running jobs
How to restart toolstack on host from CLI, and does it have any effect on running jobs...
How content-length of a HTTP response is handled when rewrite is in use on NetScaler
When using rewrite policy with priority 120 on NetScaler it can be noticed that Content-Length header is misspelled in the response. To alter this behavior we can use another rewrite policywith priority 100 that has an action that can never be true. Note: Priority 120 and 100 is taken as examples...
How to launch applications Using Windows 10 Edge Browser
Launch applications using Windows 10 Edge Browser...
NTLM Authentication on NetScaler
With the release of NetScaler 11 build 64.34, the requirements and configuration for NTLM authentication have changed. It is a common use case to authenticate using Kerberos when users are internal on the network but for external users who cannot reach Active Directory, we fallback to NTLM. The...
License Server Crashes After Upgrade to Latest Version When Using XenApp Fundamentals 6.0
Customer installs the Citrix Licensing portion of XenApp Fundamentals 6.0 for Windows Server 2008 R2.The customer then upgrades the Citrix Licensing Server to the newest version from the downloads section ofCitrix's website.After theupgradethe customer then completes theinstall of XenApp...
How to Define VMware vSphere User Privileges for XenApp and XenDesktop
This article lists the user privileges required to successfully create and manage VMware vSphere machines through XenApp and XenDesktop. Note :Create AppDisksandDelete AppDisks sections of this article are valid onlyforVMware vSphere minimum version 5.5 and XenApp and XenDesktop minimum version 7...
Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link
This article addresses the deployment of a CloudBridge Virtual WAN Appliance in Virtual Inline Mode, also known as One-Arm Mode or Policy Based Routing PBR Mode. Additional Resources CTX213584 - Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link...
Error: "Cannot start app 'App/Desktop Name'" on StoreFront 3.5
After successfully upgrading to StoreFront 3.5, users are unable to launch applications or desktops with the following error: Cannot start app "App/Desktop Name"...
Not All PVS Servers Showing On The Replication Status Window
The PVS farm shows all PVS servers under the Servers node. However, when you click Show Replication Status ofthe vDisk does not show all PVS serverslisted. The other servers have the vDisk files .vhd, .pvp but do not show up in the list...
Error: "No servers available for disk" When Booting from vDisk
When configuring a vDisk for private mode, any device booting from that vDisk gets the "No servers available for disk" error. For example, when connecting to the Provisioning Services PVS console on the first server, the vDisk is listed as private mode. When the console is connected to PVS consol...
Windows Activation Errors After Upgrading to VDA 7.6 FP3 with PVD
Windows KMS activation might fail, or Windows will go to adeactivated state after some time. This occurs after upgrading to the version of PVD software included in the VDA 7.6 Feature Pack 3 release...
Error:"Cannot Connect to the vCenter Server due to a Certificate Error"
When adding a host connection to a vmware server the following error message is displayed: "Cannot connect to the vCenter server due to a certificate error. Make sure that the appropriate certificates are installed on the VCenter server, and install appropriate certificates on every controller in...
How to Perform Reverse Imaging on a Provisioning Services Target Device for Windows and its Applicable Usages
When a Provisioning Services Target Device for Windows is booted from Provisioning Services across the network, it is not possible to perform any software updates that affect the network stack, since the network stack changes will drop the connection to the vDisk. The following provides a list of...
Linux VDA login fail
The newly installed LVDA encountered a login failure. When launching the virtual desktop, the Linux login screen appears, but even after manually entering the correct username and password, the system fails to authenticate and proceed to the desktop environment...
Cloud Netscaler console security advisory scan stuck on In Progress
Trying to run the security advisory scan from cloud.com but the scan and it looks like the previous three scans are not completing, It is stuck on "In Progress."...
NetScaler Appending random strings in http POST method causing "500 Internal Error"
The NetScaler appends some random string to POST request sent to the backend server, This results in failure, “HTTP 500 Internal error” to be specific...
Azure deployed machines fail to Power On due to Data Collection Rule Associations
When applying a Machine Profile to an Azure-based Machine Creation Services catalog, attempting to Start machines may result in one of the following errors: "code":"UnsupportedFeature","message":"Data Collection Rule Associations is not supported in the location of the targeted parent resource...
Intermittent authentication failures with Oauth
User unable to authenticate due to token validation failure. Error in logs: "OAUTH: verify JWT: Could not find key for 'kid' in configuration, cannot verify jwt"...
Citrix Profile Management: Temporary Profile Loading and Profile details not visible in Director
Temporary Profile Loading and Profile details not visible in Director...
Screen sharing doesn't work with QuickAssist or other apps when AppProtection is enabled
How to proper configure AppProtection for screen capture...
Domain passthrough with ZeroTrust VPN users get "cannot start your session" via Azure load balancer
When you access Store URL and click on "Log on" you see the error - cannot start your session. wait a few minutes and try to logon again. If you still experience problems, contact your help desk. When you click on the "OK" button multiple times, eventually it goes away. More details on deployment...
No Secondary Node GUI Access, Intermittent issue due to /var over 100% Full
The graphical user interface GUI on the secondary system becomes unresponsive or inaccessible when the /var directory exceeds 100% disk utilization. This is primarily attributed to the /var/log/db/default/lbvserver folder occupying a high amount of storage space. Despite manual removal of files...
Citrix App Layering 2503: Elastic Layer Assignments Load Older Layer Version After ELM Upgrade
After upgrading the Enterprise Layer Manager ELM to version 2503, users continue to receive older versions of elastic layers on their virtual desktops, even after the elastic layer assignments have been updated to newer versions. Additional symptoms observed: New versions of App Layers are create...
Citrix FAS Cloud: Session logon hangs after password change when launching application
User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...
Command-line upgrade to CVAD 2203+ fails if Delivery Controller can't connect to the license server
Command-line upgrades to CVAD version 2203 or later will fail if the Delivery Controller cannot connect to the license server. Following error is seen in the installation failure log. The product version you are upgrading to requires an upgraded version of the Citrix License Server.parsing:...
NetScaler 13.1 53.24: iOS "Network Timed Out" with Outlook/Teams Authentication
Users encounter a "Network Timed Out" error on their iOS devices when attempting to authenticate specifically with the following applications: Microsoft Outlook iOS Microsoft Teams iOS This authentication failure is isolated to iOS devices; users on Android, Windows, or macOS versions of the same...
: Double or Triple licenses are getting assigned to the same user
Multiple licenses are assigned to the the same user in the DAAS console...
Unable to update machine catalog after upgrading Office 2013 to 2016 version
Error message : FailedToCreateImagePreparationVM TaskErrorInformation: Terminated Internal Error: Failed to upload disk. Unable to write data to the transport connection. An existing connection was forcibly closed by the remote host. Event ID 2007...
OnPrem | CVAD 1912 upgrade throws an error "The license server doesn't support the hosting network"
During CVAD upgrade from 1912 version to 2203 CU3 version, we receive the error "The license server doesn't support the hosting network" and upgrade fails...
Users experiencing greyed out "Log Off" buttons on CWA LTSR 2203.1
Upgraded Workspace app for Windows from 2203.1 to 2402 CU2...
PVS Server: Windows Event logging for UEFI target Devices Boot Time inaccurate
The customer had built a new UEFI based vdisk and deployed it to production. The customer subsequently observed that the PVS Servers were recording a clearly inaccurate boot time, of millions of minutes, in Windows Event logs when target devices were booting. Example inaccurate boot time logged i...
Citrix Virtual Apps and Desktops - MS Office processes crashes or gets stuck on close
When users open MS Access within ICA session and create a form it is one of the objects you can create within Access, save and then close the MSAccess UI, the UI goes away but the process MSAccess.exe remains in task manager consuming resources. The issue is specific to ICA session. The issue is...
uberAgent shows no data is being found for the Citrix Cloud environment
uberAgent logging shows no errors for connectivity to Citrix Cloud, but shows that no data about the environment is being found. 2025-03-12 10:00:50.000 -0400,DEBUG,ORG,HOSTNAME,2264,GetInformation,No Citrix site information found.2025-03-12 10:00:50.000...
Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 10
Package name: xms10.15.0.11009.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and...
CWA for Windows (2409) crashes or no sound when playing audio with Adaptive Audio disabled
When Adaptive Audio is disabled, the following errors may be encountered. CWA Windows session will suddenly crash when playing audio CWA Window session will not have any audio playback sound...