User Profile Error - The volume is too fragmented to complete this transaction in Applayer Image

"User Profile Service service failed the sign-in. User profile cannot be loaded". Error :The volume is too fragmented to complete this transaction...

After command-line install of Workspace App 2107, there in no Add button to add additional Stores

When installing CWA via command line that includes a store, the Add button in Accounts may be missing...

Citrix App Layering | Unable to access the packaging VM in Azure portal while adding a version to OS Layer imported from Citrix Hypervisor/VMware base ELM

Issue while adding version to OS Layer, wherein the packaging vm of the OS Layer revision does not allow the Citrix Admin to RDP or ping to it. Cannot RDP nor Ping to this packaging vm and on the boot diagnostics in Azure, we see a black screen...

Error: "SSL Error 61: You have not chosen to trust Certificate Authority.." with Online Plug-in

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." When Launching Apps with Citrix Online Plug-in Users may be unable to launch apps with the Citrix Online Plug-in. The following error message appears: "Unable to launch your application. Contact your Helpdesk with the...

How to Create and Use Client Certificates on NetScaler Appliance with Firmware 10.0

This article describes the procedure to create and use the Citrix NetScaler client certificates. Requirements NetScaler software release 10.0 NetScaler hardware appliance or a NetScaler VPX A client workstation, such as Microsoft Windows XP SP2 Background The NetScaler software consists of an SSL...

Citrix Provisioning Services - Machine Creation Fails While Running The PVS CVAD Setup Wizard

The PVS CVAD Setup Wizard fails to create new virtual machines when running on a VMware Hypervisor. vCenter displays an error when the CVAD Setup Wizard fails to complete its task similar to the following: Unable to find device or file /Failed to clone a VM, error: Invalid configuration for devic...

Target device fails to boot from promoted vdisk : LoadImage error: not found

Create a new vdisk version ,make changes to this version ,and boot target device from the new version failed: LoadImage error: not found...

Citrix Endpoint Management AutoDiscovery Service Migration FAQ

What Changed? On April 15th Citrix Legacy AutoDiscovery Service Records were migrated ads.xm.cloud.com to discovery.cem.cloud.us What will we see on first Logon? 1. Citrix Active Discovery Service ADSUI→ shows no domain claimed After login will see no domains in ADS UI when they first logon. No...

Remote CDFTrace Error: Failed to manage the CDFControl remote service

When capturing a remote CDF Trace using CDFControl, you might receive the following error message: “Failed to manage the CDFControl remote service!” OR "Failed to enumerate Citrix providers from the specified host."...

Troubleshooting Citrix Pass-Through Authentication

This article outlines workarounds and resolutions to specific Citrix pass-through authentication issues. Common Pass-Through Authentication Issues and Inquiries Refer to the following links for information on common pass-through authentication issues and inquiries: Citrix Docs - Enabling...

LDAP authentication failed with error code 4003 and Group length is very large

One user cannot login Gateway with LDAP authentication and other users can login normally...

Issues with Workspace Environment Management (WEM) after deprecation of the legacy sync framework

Microsoft Sync Framework 2.1 reached End of Life on January 12, 2021. So, WEM has removed the legacy sync service based on that framework, and instead uses a new sync framework, Dotmim.Sync, an open-source sync framework. By default, the legacy sync service uses the port 8285, and the new sync...

Hotfix XS82E002 - For Citrix Hypervisor 8.2

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2. Information About this Hotfix Component| Details ---|--- Prerequisite| None Post-update tasks| Restart the XAPI Toolstack Content live patchable| No Baselines for Live Patch| N/A Revision History|...

Driver Disk for Intel i40e 2.0.23 - For XenServer 7.x CR

Who Should Install this Driver Disk? Customers running a Citrix XenServer 7.x Current Release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Version ---|--- i40e| 2.0.23 Issues Resolved In this Driver Disk Includes general enhancements and bug fixe...

TestWER (Test Windows Error Reporting)

TestWER Test Windows Error Reporting Version 2.0 Created Date: 12/06/2006 Updated Date: 02/02/2011 Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide...

Citrix Supportability Pack

Citrix Supportability Pack v1.7.4 Created Date: Nov 23, 2015 Updated Date: July 04, 2024 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description The Supportability Pack is a collecti...

Citrix UPM Log Parser

Citrix UPM Log Parser v1.5 Created Date: Oct 8, 2009 Modified Date: Oct 4, 2016 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description Citrix UPM Log Parser has been designed to hel...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Navigate to your platform: WindowHistory64 4.0 for x64 Platforms| WindowHistory 4.0 for...

General Information on NetScaler SDX LOM

This article provides general information on Lights Out Management LOM on the NetScaler SDX appliance and also about how to configure the NetScaler SDX appliance, initial settings and commands to troubleshoot. Background All NetScaler SDX devices are shipped with a LOM. The LOM has a separate CPU...

Citrix WEM Agents not Synchronizing Error “No Connection Could be Made Because The Target Machine Actively Refused it”

Citrix Virtual Delivery Agents running Workspace Environment Management WEM Agents are not synchronizing with two or more WEM Broker servers load balanced via Citrix Gateway. Policies delivered through WEM are not applying to agents Event Viewer shows the following error:“No connection could be...

WEM Agent hung sporadically by logon on "application processing"

WEM Agent 1906 sporadically hung after few logins at "application processing". just logoff and logon helps. Client OS: Citrix Virtual Apps Server with Windows Server 2016 latest Updates Error Message in the Event Log: Error while Configuring Registry Security for DOMAIN\test1 Source: Norskale Age...

Receiver for Windows 4.12- Size of Icon is Too Small and DPI Settings are Not Passed Through

The size of the icon is too small and the DPI settings are not passed through the Receiver...

WEM 4.4 - Published Applications Launched Before WEM Agent Ends Processing Settings

Published applications from XenDesktop/XenApp are launched before the WEM agent ends processing settings. This is causing some settings configured from WEM to be used by the published applications are not getting applied before the applications are launched as it is required...

Auto DNS registration by PVS Targets blocked by "Secure Updates Only" DNS setting

Auto DNS registration by PVS Targets blocked by "Secure Updates Only " DNS setting, plustheir timestamp in DNS showed "static "...

Printers created from WEM are not being mapped to user sessions

Printers created from WEM are not being mapped to user sessions. VUEMRSAV shows the printers under Actions Applied. WEM session log shows the following error regarding to the printers affected: DynamicTokensController.ReplaceDynamicTokens : Replacing HashTags - no match found for :...

Getting "You might be having an issue with a Citrix virtual driver" while launching apps.

User's may see the following error message when launching applications or Desktops "Unable to Start, You might be having an issue with a Citrix virtual driver . Contact your system administrator for further assistance", where is the name of a 3rd Party application or driver eg MyBadApp. The issue...

XenServer Hardware Compatibility List Explained

This article provides an understanding of the Hardware Compatibility List HCL for Citrix Hypervisor and XenServer. This article also contains information about how products get qualified for inclusion in the HCL and what listing in the HCL represents from a support perspective. Background The...

How to Log On to StoreFront When Authentication is Disabled on NetScaler Gateway VIP

This article provides information on how to log on to StoreFront when authentication is disabled on NetScaler Gateway VIP...

Failed to launch session "session_name". Error code: 2520 on Citrix Workspace App During App/Desktop Launch

The following error is returned by the Citrix Gateway to Citrix CWA app when application/desktop launch fails: Failed to launch session . Error code: 2520...

Authentication login Issues with IOS device - error "CAMAuthManErrorCodeProtocol"

Customer receives an error "CAMAuthManErrorCodeProtocol" when he tried to login to his storefront server from the outside of hsi company...

Unable to Launch Applications or Desktops Using HTTPS URL via Workspace App for HTML5

When using StoreFront or Cloud Workspace with Workspace App for HTML5 through an HTTPS URL, applications and desktops cannot be started. One of the following error messages is displayed: “Cannot create a secure connection in this browser. Refer to the Citrix Knowledge Center article CTX134123.”...

StoreFront Loopback Feature analysis when configuring Base URL for load balance

In previous versions of StoreFront such as 2.6 or older, Citrix recommended that you manually modify the hosts file on each StoreFront server to map the fully qualified domain name FQDN of the load balancer to the loopback address or the IP address of the specific StoreFront server. This ensures...

Citrix Workspace App (CWA) or Receiver for Windows launch fails after Install or upgrade with Real-time Media Engine (RTME) installed

After installing or upgrading Citrix Workspace App or Receiver for Windows on an endpoint with the Real-time Media Engine RTME installed, resource launch fails for any application or desktop. This might also happen on endpoints that have Cisco's VXME installed. CWA or Receiver displays one of the...

Touch Screen Keyboard / On Screen Keyboard Minimizes On Every Key Pressed On it.

Touch screen keyboard / On-screen keyboard minimizes on every key pressed on it only on published application. It works fine for published Desktop...

PVS XDSW retain template disks

AllowXendesktop Setup Wizard XDSW created targets, to be created with disks as configured in the template. Background: PVS 7.x XDSW introduced new functionality to allow setting write cache size for the new target devices about to be created. XDSW will create the cache disk, and it will be...

How To Collect Remote CDF Tracing

Step to follow to collect Remote CDF tracing...

How To Enable Citrix SD-WAN Auto MTU Detect Feature

This article describes how to enable Citrix SD-WAN auto MTU detect feature. Background Adding headers to packets affect the maximum transmission MTU size Downstream devices may do their own encapsulation as well e.g. VPNs The per packet delivery that the Virtual WAN provides is accomplished by...

Thinwire+ Support for H.264 Build-To-Lossless for transient content.

Introduction One of the features of Thinwire+ is “build to lossless” for transient content. This means that content such as3D or other moving imageryis initially displayed at low quality to improve frame rates and overall interactivity. Once user input has stopped, transient images are gradually...

FAQ: NetScaler and WebSockets

Q: Which version of NetScaler supports WebSockets? A : NetScaler supports Secure WebSockets from version 10.0. Q: Does the NetScaler have the capability ofperforming SSL Offload for VIPs servicing WebSocket applications. Does it also support SSL offload? A : Netscaler supports "ws://" for HTTP 80...

The Citrix License Server certificate is not in the Delivery Controller's trusted root store

License Server certificate not in the Delivery Controller's trusted root certificate store. This will impact Studio and Director managing and displaying information from the license server...

XenMobile Port Requirements

The following tables list the ports that must be open on the Firewall. Open the following ports to allow user connections from Citrix Secure Hub, Citrix Receiver, and the NetScaler Gateway Plug-in through NetScaler Gateway to the following components: XenMobile StoreFront XenDesktop XenMobile...

Using SNMP with App Layering and Unidesk appliances

A number of customers want to have some kind of external monitoring system for our appliances. SNMP is a fine choice, except that we do not enable it by default on our appliances, and we do not have a custom MIB. However, the SNMP daemon is installed, so if the customer knows what they're doing,...

How to configure Pre-loaded bookmarks in Secure Web

XenMobile administrators can configure pre-loaded bookmarks through SecureWeb policies. This article aims to provide the format required for the same...

Notice of Change Announcement for NetScaler SD-WAN 1000-WS (Windows Server Edition), 4000-WO (WAN Optimization Edition) and 5000-WO (WAN Optimization Edition)

Citrix Systems, Inc. announces End of Maintenance for Citrix ADC NetScaler SD-WAN 1000-WS Windows Server Edition, 4000-WO WAN Optimization Edition and 5000-WO WAN Optimization Edition appliances. The tables below explain the Citrix NetScaler SD-WAN lifecycle management milestones as well as...

Fall back from TCP to UDP fails / displays SSL Error when Disconnecting and Reconnecting session via NetScaler

If HDX Adaptive Transport Policy set to Preferred on DDC and when attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.10 or Citrix Receiver for Mac 12.8 or Citrix Receiver for iOS 7.5 and above, you may encounter below issues: Session will get disconnect if...

Disabling automatic password change for nonpersistent desktops

Computers use their machine account password for authentication with Active Directory. By default, computers are configured to change their machine account passwords every 30 days. This setting affects nonpersistent desktops in the following ways: 1. When you deploy the nonpersistent desktop, the...

Citrix StoreFront 3.9 Unable to Refresh

Upgrading StoreFront from 3.6 to 3.9 works fine and when we open the Citrix StoreFront gives an error message:"unable to refresh" with error "A PowerShell SDK execution error occurred with exception thrown at defaultDocument"...

How to Troubleshoot EDT Connections

Adaptive transport is a data transport mechanism for Citrix Virtual Apps and Desktops. It is faster, can scale, improves application interactivity, and is more interactive on challenging long-haul WAN and internet connections. Adaptive transport maintains high server scalability and efficient use...

Predefined Setting Values Configured on NetScaler MAS

This article list the predefined setting values configured on NetScaler MAS. NetScaler MAS Prune settings Number of days to keep data is default 15 Pruning happens everyday at 00:00 for Events, Audit Log, Task Log tables NetScaler MAS Backup Settings Every 12 hours NetScaler MAS will back up...

Citrix *Client Folder Redirection* (CFR) is not *Folder Redirection*

Client Folder Redirection, Folder Redirection and Special Folder Redirection are not the same. Client Folder Redirection CFR provides access to client-side folders in an ICA session while not having to redirect complete client-side drives. Support throughClient Drive Mapping CDM has enabled...