How to find the disk associated to a VM from XenServer CLI

While troubleshooting storage issues, we might need to get the VM's disk and its associated Virtual block devices . This article will help to get the desired details from the VM...

How to Capture a Network Trace from a XenServer Physical Interface, Virtual Bridge, and VM Virtual Interface

This article describes how to capture a network trace from a XenServer physical interface, Virtual Bridge, and Virtual Machine Virtual Interface...

Active Directory functional level 2012 Support in PVS

PVS 7.6+- It is not specifically stated in the System Requirements for PVS: http://docs.citrix.com/en-us/provisioning/7-6/pvs-requirements.html, but it is supported. When deploying XenDesktop/XenApp 7.6 in your environment and using PVS 7.6 as a means of provisioning, settingthe Functional Level ...

Error: "Gateway data from the request and the authentication token are not matching"

The following warning is displayed in the Event Viewer: Gateway data from the request and the authentication token are not matching...

Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link

This article addresses the deployment of a CloudBridge Virtual WAN Appliance in Virtual Inline Mode, also known as One-Arm Mode or Policy Based Routing PBR Mode. Additional Resources CTX213584 - Deploying CloudBridge Virtual WAN in Virtual Inline Mode with Additional Internet Link...

How to Use sAMAccountName and userPrincipalName at Same Time for User Logon with Active Directory

This article describes how use sAMAccountName and userPrincipalName at same time for user logon with Active Directory. Background While authenticating with LDAP for NetScaler Gateway or any other resource behind the NetScaler, we can only access resources using either 'domain\username' or...

Error: "Cannot start app 'App/Desktop Name'" on StoreFront 3.5

After successfully upgrading to StoreFront 3.5, users are unable to launch applications or desktops with the following error: Cannot start app "App/Desktop Name"...

How to Set Up Windows ADFS Server to Test SAML Authentication with NetScaler Gateway

This article describes how to set up Active Directory Federation Services ADFS to integrate with NetScaler, test issues with SAML authentication using ADFS and exposes you to SAML authentication with NetScaler Gateway. Requirements Install Windows 2008 SP1 R2 configured in a domain 2008 R2 with S...

Support for Multiple Versions of MS Office on a Machine with Terminal Services Enabled

Scenario: We have Multiple Versions of Microsoft Office installed on the Master Image or vDisk and looking forward to activate both versions using KMS This scenario is not supported. Please refer Microsoft's KBhttps://support.microsoft.com/en-us/kb/2784668according to which : "We do not support t...

How Do I Configure Framehawk Support on NetScaler Gateway?

This article describes how to configure Framehawk support on NetScaler Gateway. Use Case With the increase of mobile users adopting tablets and smartphones, it is critical to ensure a rich virtual application and desktop user experience on Wi-Fi and cellular networks where network quality may be...

How to Configure Device Certificate on Citrix Gateway for Authentication

Adevice certificateverifies that a user device is allowed to connect to the internal network. NetScaler Gateway supports device certificates that enable you to bind the device identity to a public key. Notes : You must install NetScaler Gateway 10.1, Build 120.1316.e or later or 10.5.e.x or 10.5....

Cannot Reconnect to a Disconnected Session from a Wyse Client

If by any chance any sessions gets disconnected then while trying to reconnect to that session via Wyse terminals the desktop launches properly and the session remains active for only 10-15 sec and then disconnects automatically and this behavior continues. Everything works fine from the FAT...

Auto Client Reconnect Fix on XenDesktop Deployments with CloudBridge for Traffic Optimization

This fix applies only to XenDesktop deployments that utilize CloudBridge for traffic optimization. This fix enables the Auto Client Reconnect functionality of XenDesktop for deployments that utilize CloudBridge for traffic optimization. With this fix Auto Client Reconnect is used for session...

SSL Error 61 - You have not chosen to trust Certificate Authority on Citrix Receiver for Windows

Citrix Gateway, formerly Citrix NetScaler Unified Gateway Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. The following error messagesare displayed for Receiver users accessing StoreFront or Web...

Cloud Netscaler console security advisory scan stuck on In Progress

Trying to run the security advisory scan from cloud.com but the scan and it looks like the previous three scans are not completing, It is stuck on "In Progress."...

GACS - App Configuration settings not being applied to HTML5 Client

App Configuration service GACS settings to disable options in the Toolbar for HTML5 client are not applied...

Not able to provision Adaptive Auth appliances

Adaptive Auth provision failed with error: Deployment provision failed...

Host ID shows the same on the all the MPX 9100

Host ID shows the same on the all the MPX 9100...

Domain passthrough with ZeroTrust VPN users get "cannot start your session" via Azure load balancer

When you access Store URL and click on "Log on" you see the error - cannot start your session. wait a few minutes and try to logon again. If you still experience problems, contact your help desk. When you click on the "OK" button multiple times, eventually it goes away. More details on deployment...

CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.

Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...

Printers intermittently shows Access denied, Unable to connect

Customer has moved from 7.15 to DAAS with WEM on cloud, Since then they are facing issues with printers intermittently 2. Issue is occurring with all the users Admins and non Admins 3. Issue got auto resolved post 15-20 minutes and sometimes users need to close the application and they able to...

Daas II Cloud II Unable to launch One Drive automatically within VDI using SSO

One Drive is not auto launching within VDI using Single Sign On...

: Double or Triple licenses are getting assigned to the same user

Multiple licenses are assigned to the the same user in the DAAS console...

Unable to update machine catalog after upgrading Office 2013 to 2016 version

Error message : FailedToCreateImagePreparationVM TaskErrorInformation: Terminated Internal Error: Failed to upload disk. Unable to write data to the transport connection. An existing connection was forcibly closed by the remote host. Event ID 2007...

Session Recording Notification Emails are Not Received After Upgrading to 2203CU6

When a user logs onto a VDA with Session Recording Agent 2203 CU6 installed and e-mail notifications enabled. The End user sees the notification banner, the session is recorded, but the Session recording Notification emails are no longer received from the VDA...

Citrix Virtual Apps and Desktops 2402 - Custom Application menus cut off after VDA upgrade

After upgrading the VDA from VDA 1912 to VDA 2402, users may notice that the fonts and graphics are not fitting within the custom application UI. Issue is generally seen when the client display has high resolution. Setting the High DPI setting on the Citrix Workspace App for Windows to Yes, may...

uberAgent data from Windows 11 does not appear in Splunk

Checking the uberAgent UXM app in Splunk for a Windows 11 machine, or querying index=uberAgent for a specific machine, will return no results. The uberAgent.log from the Windows 11 machine will contain the following error. Error: 'wmic' is not recognized as an internal or external command,operabl...

Ubuntu 24.04 VDA 2411 - "Invalid Login" with FAS Enabled

Users on Ubuntu 24.04 with Citrix VDA 2411 and Federated Authentication Service FAS enabled experience "Invalid Login" errors during login attempts...

Linux VDA 2203: Can not register to Delivery Controller

User failed to launch published desktop, VDA failed to register Delivery Controller in Citrix Studio...

Microsoft Security Update Validation Report March 2025

Microsoft’s March 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

CVAD: Role of "Citrix Profile Management" service in reporting logon duration in Citrix Director

Q. What is the role of "Citrix Profile Management" service in logon duration reporting? Ans. The Citrix Profile Management service is responsible for collecting logon duration data from the Virtual Delivery Agent VDA. It gathers information about the logon process, including the time taken for...

CWA for Windows (2409) crashes or no sound when playing audio with Adaptive Audio disabled

When Adaptive Audio is disabled, the following errors may be encountered. CWA Windows session will suddenly crash when playing audio CWA Window session will not have any audio playback sound...

Microsoft Security Update Validation Report December 2024

Microsoft’s December 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 9

Package name: xms10.15.0.10915.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date:...

Failed to open the resources after the upgrading CWA for Windows to 2409

After upgrading CWA Windows to 2409, if any PNAgent stores are configured e.g.,https://url/citrix/store/pnagent/config.xml , CWA shows an error message on refresh or sign-in stating, “To resolve this issue, contact your helpdesk with this information: Error while parsing.”...

DAAS. PDF Printer generates image files are not editable selectable letters in PDFs with HTML5

Citrix PDF Printer generates image files are not editable / selectable letters in PDFs with 2402 With HTML5 Receiver v22.9.0.26 in DAAS. Users can't copy and paste any character...

Netscaler Gateway: ERR_CONNECTION_RESET when Accessing Gateway Vserver

When accessing Netscaler Gateway, we see ERRCONNECTIONRESET on the browser. Further, when we take a packet capture on Netscaler, we can see the Netscaler resetting the connection with Reset Code Window 9821. Further on checking the reason for this reset, we can understand this is due to the SSL...

Unexpected Creation of BullseyeCoverageError.txt in UserProfile Folder with 2402CU1 UPM

After upgrading Citrix Profile Management CPM to version 2402 CU1, administrators and users may notice a file named BullseyeCoverageError.txt appearing in the user’s profile folder. While this file does not impact functionality, it may cause confusion as it is unexpected...

VMware vSphere 7.0 Known Issues

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BITS performance counters not working after publishing App Layering image to PVS

When you published an image from App Layering to PVS, Target Devices may not show BITS performance counters...

Notice of Change - Intelligent Traffic Management (ITM) and Network Experience Monitoring (NEM)

Information Citrix Systems, Inc. announces a Notice of Status Change for the End of Life EOL date of Citrix Intelligent Traffic Management ITM and Network Experience Monitoring NEM. The table below explains the Citrix ITM and NEM life cycle management milestones as well as important information...

CWA Windows 24.3 error "Unable to connect to the server. Check your network connection and retry"

After upgrade from CWA 23.9.1.104 to CWA 24.3.1.97 users cannot login on CWA Windows with error "Unable to connect to the server. Check your network connection and retry." The URL used for CWA is for NetScaler Gateway and is set via GPO...

Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console

Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...

Unable to Bind Provisioning Services TFTP Service to Multiple NICs

Target devices on different non-routable VLANs are unable to connect to the Provisioning Services PVS server that has a NIC bound to each of the non-routable VLANs...

PVS Console Crashes while using XenDesktop Setup Wizard

After entering the Credentials to get the list of templates from the Hypervisor, the following error appears: "Microsoft Management Console has stopped working" Note : The issue does not occur with XenServer as Host Connections to XenServer do not allow the port number in the address...

Critical Error: "Unable to contact the database server. Ensure Provisioning Services is configured correctly"

When starting Provisioning Services Console, the following error appears: “Critical Error: Unable to contact the database server. Ensure Provisioning Services is configured correctly”. Background After running the Configuration Wizard and configuring a user account for the Provisioning Services,...

Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State

After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...

USB Support in XenApp/XenDesktop Server Products

This article contains information about USB Support in XenApp. USB Support in XenApp/XenDesktop Citrix support for peripherals attached to a client device is a fundamental functionality leveraged by the Citrix Server Based Computing SBC model. Support for many client-side peripherals exists...

How to Deploy Secure Mail Test Tool

This article details how to deploy Secure Mail Test Tool and also covers some of the frequently asked question about this tool...

Virtual Desktop Agent Registration with Controllers in XenDesktop

Virtual Desktop Agent Registration with Controllers in XenDesktop. Event ID: 1022 Event ID: 1001 For successful installation, re-install Virtual Desktop 5.5. After the installation is successful, the following message is displayed: “Unable to initialize new components. The machine will register a...