Broker and Central Config Service PowerShell commands failing when run on Cloud Connectors

When attempting to run PowerShell commands on Cloud Connectors, cmdlets may fail with the following error message: Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will...

How to Add a Permanent Search Domain Entry in the Resolv.conf File of a XenServer Host

This article describes how to add a permanent search domain entry in the resolv.conf file of a XenServer Host. When manually editing the resolv.conf file to add search domains, the entries are not persistent after a XenServer Host reboot...

Error: "There are no apps or desktops available for you at this time" after logon StoreFront

Multiple zones are configured within a single site. Primary zone and Satellite zone both contain one Delivery Controller and one Storefront for redundancy. If the Delivery Controller in Satellite zone fails, the whole environment is still working well. But if the Delivery Controller in Primary zo...

The citrix workspace app version 23.9.0.17 for chrome no longer works in kiosk mode.

On a Chromebook with OS 116 and 117, for citrix workspace app for chrome no longer works in kiosk mode. After logging in a white screen is seen. Outside of Kiosk mode it works . Chrome OS 115 does not have the issue...

Unable to copy and paste after WEM agent is reinstalled. Wfshell.exe application crash occurs

Issue noticed after re-installing WEM agent, users are facing issues with users being unable to copy and paste from Client to endpoint and vice versa. In theevent viewer on the VDA, event ID 1000 error for Wfshell.exe is displayed...

Citrix Gateway unable to connect to Citrix Endpoint Management Cloud server

Citrix Gateway unable to connect to Citrix Endpoint Management cloud server due to SSL certificate issue Symptoms include the below, STA shows down. Secure Hub fails in Enrollments Secure Hub fails to access store...

How To: Check if HTTP/2 is being used in the NetScaler, and if so by which entities

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How To Identify If SCSI Storage Repository Has Changed SCSI IDs

This article will help in identifying if the iSCSI/HBA Storage Repository SR has changed SCSI IDs and provide steps to repair it...

Export apps setting and import by using PowerShell

Export apps setting from one delivery group and import to a different delivery group by using PowerShell...

Storefront Installation Error Adding Local Administrators to CitrixStorefrontAdministrators Group

Install StoreFront with below error: There was an error adding user accounts in the Administrators local group to the CitrixStorefrontAdministrators local group.See the log files described in the article 'Troubleshoot Storefront' in the Storefront product documentation. Try adding these user...

VDI not Available

“The VDI is not available” message is displayed in XenCenter after attempting to start a Virtual Machine VM. Background The additional details of “VDI is not available” error are not displayed. This article describes the error messages, the reasons for VDI not available error message, extract fro...

How to remove shortcuts for published apps on the start menu

How to remove shortcuts for published apps on the start menu...

Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

Dump files .dmp files with special characters are generated under C:\ drive in VDA randomly...

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...

How to check the current TCP connection number of Gateway virtual server

It's not possible to check the current TCP connection number for gateway virtual server on NetScaler GUI, but it can be checked on the NetScaler CLI...

Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 12

Package name: xms10.14.0.11222.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin,...

Server prefers weak encryption ciphers during TLS negotiation

TLS cipher suite issues were detected: Server prefers weak encryption ciphers during TLS negotiation...

FAS - User is unable to launch desktops with Access Denied windows event

When attempting to launch desktop, Error message shows : "cannot start desktop". Event ID 1 and 28 are logged on Storefront servers. Application and service logs Citrix delivery services = Event ID: 1 Description: The Federated Authentication Server at: returned a server error: 1 for method...

CWA Mac unable to print after macOS Sonoma upgrade: "Printer not activated. Error code -41"

Post macOS upgrade to Sonoma, Citrix Workspace App for Mac users with locally attached printers will receive an error message: "Printer not activated. Error code -41 " when attempting to print...

Power Automate agent for virtual desktops doesn't work in ICA/HDX session.

Power Automate agent for virtual desktops doesn't work in ICA/HDX session...

VDA machines stuck at initializing for Hybrid Azure AD join and taking long time to register

Azure AD based machines stuck in the initializing state or taking 45 minutes to register...

Microsoft Security Update Validation Report October 2023

Microsoft’s October 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

How to mitigate the HTTP/2 Rapid Reset vulnerability (CVE-2023-44487) on NetScaler

Advise how to mitigate the HTTP/2 Rapid Reset vulnerability on NetScaler...

Nutanix power actions failure after the windows patches on Cloud Connector

Following a Windows patch to Cloud Connectors, power actions, and autoscale actions are failing to Nutanix-hosted VDAs. You can see failures relating to the Citrix Remote Broker Provider service, and the Nutanix PlugIn on the Cloud Connectors event logs, XaXdProxy crash linked to the broker...

All VDAs reported as Power State Unknown in Studio

Connectivity is lost to the hypervisor and all VDAs show a power state unknown within the studio. The hosting connection test runs successfully Host Connection credentials are valid andnew machines can be created New machines are in power state unknown as well...

Cannot Transfer file when attempting to download file from local drive to a Published Desktop

A User launches a Published Desktop and tries to download a file from a file share but is met with the following error, " Cannot Transfer file. This action is blocked by your organization's Policy" Example:...

How to prepare for upgrading the operating system of the Citrix License Server

To upgrade the operating system of a standalone Citrix License Server...

"You must enter valid credentials" error happen when logon Director Web for some users

Some domain admin users fail to logon Director Web page. "You must enter valid credentials" error happen when logon Director Web for some admin users. Username and Password are correct since they can logon via Director server vm console. Event ID 7 Warning show on Director Server Application even...

Virtual apps and desktops - 1912/2203 -Citrix Infrastructure / OS upgrade

Query on upgrading the OS Citrix servers Storefront, DDC and License server...

Endpoint Management - How to load balance Exchange Servers

Steps to set up load balancing for Exchange Servers in Endpoint Management to ensure high availability and seamless user experiences...

Error "Socket Error 10054" When Launching Virtual Desktop

Error "Socket Error 10054" when launching Virtual Desktop...

Publish Citrix Director as an application to run in kiosk mode

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The Session Printers are not mapped to a Citrix Session.

The Session Printers are not mapped to a Citrix Session...

Cross Site Scripting (XSS) Identifies NetScaler Redirect VIP as Vulnerable

NetScaler Virtual IP VIP configured for redirect is being labeled as vulnerable by Security Scanners for Cross Site Scripting XSS...

Workspace error "Unable to add account with the given server URL"

After adding Gateway URL on Windows Workspace, we can see below error: -------- Unable to add account with the given server URL. Ensure that it is correct or enter your email address --------...

PBM Error "Authentication failed: Invalid credentials" when adding machine to one catalog

When attempting to add machines to an existing catalog the process fails immediately with the below error, in Studio. "Machine Failures: domainname\machinename: Failed to create the virtual machine; domainname\machinename. Inner Error: A general system error occurred: PBM error occurred during...

Cloud : Load balancing and Autoscale does not work properly in citrix cloud

Issues with Auto-scale and Load balancing on Cloud. Autoscale is configured to shut down half of the servers during the weekend. They have noticed there were once 138 sessions on Server until server crashed. Loadbalancing was not working as expected. Least loaded servers were not accepting sessio...

Power Shell script to gather the application list and the assigned group name

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Director - "Cannot Retrieve the Data" error shows in Logon Duration

After log into Citrix Director or Cloud Monitor, "Cannot Retrieve the Data" error is shown in Logon Duration. Error message received: "Data cannot be retrieved. Logon duration data is not available for the current session."...

Error "Unable to launch your application" When Launching Published Applications

Error "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. The Network is down"When Launching Published Applications Through Citrix Gateway...

Citrix Hypervisor Multiple Security Updates

Description of Problem Several issues have been discovered that affect Citrix Hypervisor 8.2 CU1 LTSR and may allow malicious privileged code in a guest VM to: i Compromise an AMD-based host via a passed through PCI device: CVE-2023-34326 ii Compromise the host when a specific administrative acti...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2023-4966 and CVE-2023-4967

Multiple vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Affected Versions: The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the vulnerabilities: NetScaler ADC and NetScaler...

Launching Citrix Studio results in Error Id: XDDS:62B4A47D

Launching Citrix Studio results in 'Reenter the Controller address or enter a new address.' withError Id: XDDS:62B4A47D...

Impact of Chromium vulnerabilities CVE-2023-4863 and CVE-2023-5217 on Cloud Software Group products

Cloud Software Group will continue to update this post as additional information becomes available. Summary Google Chromium Heap-Based Buffer Overflow Vulnerability Cloud Software Group is aware of the vulnerabilities CVE-2023-4863 and CVE-2023-5217 that impact Chromium. CVE-2023-4863 description...

Webcam name formats in ICA session

Summarize the webcam name formats in ICA session of single session Windows OS...

Secondary Ringer not available in HDX optimized MS Teams

The secondary ringer function is not available in Microsoft teams...

Cannot set StoreFront HTTP Port on DDC, if it was used for HTTPS before

Error when StoreFront HTTP port is set on DDC, if the same port was set for HTTPS previously. We start getting this event logged. Source: Citrix Broker Service ID: 2014 General: One of the XML ports is in use by another process. Unable to listen for XML requests on the Citrix Broker Service. To...

How To: Update time zone on NetScaler

Change the default time zone of the NetScaler...

Support for Audio over EDT Lossy protocol

IMPORTANT --- Audio over EDT Lossy loss tolerant mode for audio is currently in tech preview, and currently supported on Windows and Linux directly and with Gateway Service. Audio over EDT Lossy increases the user experience for real-time audio streaming and improves audio quality compared to aud...

How to Specify a destination VDA with a tag

Specify a destination VDA with a tag...