PVS Server Down In Console After Upgrade to 2402CU1

After upgrading the first PVS Server in the FARM to 2402 CU1 and running the Configuration Wizard the PVS Server appears down in the console. The Configuration Wizard completes with errors. The following is one example found in the AOT logs:...

DAAS. PDF Printer generates image files are not editable selectable letters in PDFs with HTML5

Citrix PDF Printer generates image files are not editable / selectable letters in PDFs with 2402 With HTML5 Receiver v22.9.0.26 in DAAS. Users can't copy and paste any character...

Bidirectional Content Redirection: Local web browser window does not become foreground

The logic of Bidirectional Content Redirection feature is that if the URL is opened via a client-side redirect. Bidirectional Content Redirection feature is using the Microsoft API SetForegroundWindow directly to bring the window to the foreground, but it still doesn't work as expected in the...

Microsoft Security Update Validation Report October 2024

Microsoft’s October 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...

Notice of Change - Intelligent Traffic Management (ITM) and Network Experience Monitoring (NEM)

Information Citrix Systems, Inc. announces a Notice of Status Change for the End of Life EOL date of Citrix Intelligent Traffic Management ITM and Network Experience Monitoring NEM. The table below explains the Citrix ITM and NEM life cycle management milestones as well as important information...

SSL Dashboard in ADM does not show TLS Information of SDX

Don't see TLS details of SDX NetScaler in ADM SSL Dashboard. We can see TLS details of all ADC's in the SSL Dashboard but for SDX it is missing...

MCSIO Unable to Move Page File to Write Cache Disk

When creating a machine catalog, MCSIO does not redirect the page file to the cache disk...

[NetScaler] Squid may record "error:transaction-end-before-headers" when be the service of LB

In a NetScaler Load Balancing deployment, you may have a Squild proxy server configured as a NetScaler LB Service. And you may observe "error:transaction-end-before-headers" recorded on Squid server. The error apears periodically with several seconds interval. Log sample: Timestamp xxxx...

CVAD Session Recording Hub Article

Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...

Citrix Virtual Apps and Desktop - VDA Session Issues

Introduction This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issue...

Error: "The Login is from an Untrusted Domain and Cannot be used with Windows Authentication" Appears when Launching Provisioning Services Console

When launching the Provisioning Services Console, the critical error message appears, “Critical Error A database error occurred. Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.”...

Error: Unable to Create Deployment in StoreFront

When creating a new deployment in StoreFront, the deployment fails with the following error: "Unable to Create Deployment " This error is logged in Event Viewer: New Server Deployment Citrix.DeliveryServices.PowerShell.Command.Runner.Exceptions.PowerShellExecutionException: An error occured runni...

Unable to Connect the Secure Web with the Error "Cannot open page"

Unable to open the internal pages from Secure Web. Error"Cannot open page"is displayed...

Error: "Could not update master user list" while changing LDAP Config

Error on XenMobile Server- Could not update master user list error: "Could not update master user list" while changing LDAP Config...

How to Remove a Server from a XenServer Pool that Contains Only One Host

This article describes how to remove a server from a XenServer pool that contains only one server. The procedure to remove servers is also described in the XenCenter help. When you remove a server from a pool that contains only one server Pool Master, the pool will be deleted and the Pool Master...

Recommended Operating System Patches for Provisioned Windows Targets

Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...

Image preparation step 'FixSCCM' failed. error

When updating a catalog with MCS this error is seen . Image Preparation Finalization Failed Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction sdkProvisioningSchemeAction at...

Client drive not mapping after reconnection

Client drive mapped via CDM disappeared after reconnecting by session reliability...

Service Continuity doesn't work on CWA ChromeOS version 2312 or older

Service Continuity doesn’t work when using Citrix Workspace App for ChromeOS version 2312 or older. The Service Continuity banner doesn’t show up in case of Cloud outages on Citrix Workspace App for Chrome OS. This occurs even when Service Continuity is enabled via Google Admin Console for the...

Failed to install Remote PowerShell SDK on Cloud Connector machine

Failed to install Remote PowerShell SDK on Cloud Connector machine. Error message "Connector Machine detected. SDK's cmdlets are not supported on Cloud Connectors." was shown...

Cloud Japan - Failed to execute "Get-XdAuthentication" cmdlet

This issue happens within Citrix Cloud Japan environment. While executing "Get-XdAuthentication" cmdlet, "AuthenticationFailed" error is logged...

Microsoft Teams 2.1 supported for VDI/DaaS

Information Overview Microsoft has released new Teams for VDI in early December 2023. The new version of Teams has been re-implemented and promises improvements in performance, memory consumption, usability, and security. Here is a link to some information about the new Teams -...

Error: Provisioning Scheme already has another task running in PowerShell

NOTE : This article contains information about removing virtual machines in bulk directly from PowerShell Removing multiple virtual machines at a time can be done using Remove-ProvVM but if not done with the correct syntax, it will generate errors indicating that the provisioning scheme already h...

Error event ID 5002 recorded on StoreFront server

When starting Citrix Workspace, the User Name and Password inputs are not displayed. Restarting StoreFront temporarily resolves the issue. The following error event log was recorded in the StoreFront Event Viewer. Event ID 5002, Application Pool Citrix Delivery Services Authentication has been...

Client Printer redirection slow

When connect to ica session, client printer redirection slow. In the control panel, the printer shows that the printer is installing, and it takes about 10 minutes. But in printer management, it shows directly...

How to restrict the copy/paste operations on pictures between CWA client and VDA

This article describes how to restrict the copy/paste operations on pictures between CWA client and VDA, only keeping the text copy/paste enabled...

Error when uploading the upload_compliance_result.xml file.

Error - 'You have not chosen to trust "Baltimore CyberTrust Root", the issuer of the server's security certificate.doHandshake failed! ' when uploading the uploadcomplianceresult.xml file...

How to customize the toolbar of citrix workspace app for HTML5

How to customize the toolbar of Citrix workspace app for HTML5...

PVS Target Device Stuck at "Applying Computer Settings"

Provisioning Services PVS target device fail to boot. The target device stuck at applying computer settings stage and then trigger restart...

How to Enable/Disable SSH on XenServer Host

How to Enable/Disable SSH on XenServer Host...

How to use rewrite policy to add text message or links under logon button in Gateway logon page

This article describes how to add text message or links to Gateway logon page with RfWebUI based portal theme. The below image is the Gateway logon page for an end user. Links and text message are under Log On button. The solution in this article applies to both basic authentication and AAA...

How to find ICA Gateway accessing log in nslog

This article is an analysis on nslog /var/log/ns.log for accessing CVAD environment via ICA gateway. However, nslog will not include detailed logs for this process. Please refer to analysis on "NetScaler Gateway+StoreFront+XenDesktop workflow" in the article in additional resources...

How to auto execute shell command at a regular time every day using crontab

This article outlines the method to schedule a shell command at a regular time every day using crontab in an ADC...

How to check Apache version of NetScaler

To check which version of Apache is running on NetScaler...

Citrix FAS 12.1 -Unable to launch apps -access denied error on storefront servers

When launching Apps\Desktops user receives "Cannot Start App" or "Cannot start Desktop", and Errors/Warnings on StoreFront "Access Denied", Event ID 1 Error and Event ID 28 Warning...

Citrix HDX Engine blocked by Windows firewall

Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...

ICA file not opening automatically instead it is downloading on browser on Double hop scenario

Every time an application is launched, it opens with a browser instead locally installed workspace app even though the native workspace app is the default selection...

Citrix Director Message: "Cannot Retrieve Data". Error: Data source cannot be found.

Delivery Controller error: The description for Event ID 5 from source Citrix Director Service cannot be found.Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. On...

Efficiently manage orphaned Azure resources with Citrix

Orphaned resources are unused resources present in the system and they can lead to unnecessary expenses. Citrix provides a detailed scanning functionality to identify orphaned resources present in the system offering administrators better ways for resource management. This feature helps in cost...

RDP Error from ICA Session: "An authentication error has occurred (Code: 0x800706be)"

When we try to RDP inside an ICA session we get below error : Faulting application name: CredentialUIBroker.exe, version: 10.0.14393.4169, time stamp: 0x5ff78e7f Faulting module name: CtxWinlogonProv.dll, version: 0.0.0.0, time stamp: 0x5faeeb2d Exception code: 0xc0000005 Fault offset:...

StoreFront Propagate Changes not working

Running Propagation results in MMC returning "Snap-in Unavailable: This snap-in performed a non-valid operation and has been unloaded ... Exception Message: Object reference not set to an instance of an object" In event viewer, Citrix Delivery Services Admin records "Error in retrieving...

Historical ICA RTT data

How to capture Historical ICA RTT data...

Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"

Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...

Services and Virtual Servers show State: Unknown. / /var/crash filesystem full

State: Unknown. Services and Virtual Servers /shell $cat df-akin.out FilesystemSizeUsedAvail Capacity iused ifree %iusedMounted on /dev/md0429M415M5.6M99%13k44k23%/ devfs1.0k1.0k0B100%00100%/dev procfs4.0k4.0k0B100%10100%/proc /dev/ad0s1a1.6G160M1.3G11%286211k0%/flash...

Unable to start the Net.Tcp Port Sharing service on the Storefront server

The Net.Tcp Port Sharing service is currently unable to start, and as a result, several Citrix services such as Citrix Subscription Store, Citrix Peer Resolution service, and Citrix Credential Wallet service are Stopped. Attempting to start the Net.Tcp Port Sharing service, an error message is...

System user password Encryption method or Hash function type

NetScaler system user passwords are hashed using SHA1 on 11.1 and older releases. 12.0 use SHA512. RPC node passwords are encrypted using AES256 CBC from 11.0 onwards. RC4 is used before that. The keywords encrypted, hashmethod, encryptmethod example ENCMTHD3and kek are added internally based on...

CWA iOS - Center mouse wheel button clicks not working inside ICA sessions

When Citrix ICA sessions launched from iOS endpoints, the center mouse button clicks are not effective anymore It is only the center button clicks that are not effective inside Citrix sessions. It is still possible to scroll up & down using the center wheel inside a Citrix session...

Error "Couldn't connect to server 'https://gwfqdn:non-443' when log on to non-443 port vpn vserver

You may get the following error message"Couldn't connect to server 'https://gwfqdn:non-443'; while attempting to log on to non-443 port NetScaler Gateway virtual server using the latest Windows Secure Access Client. :...

Workspace error "Unable to connect to the server. Check your network connection and retry."

After adding Citrix Gateway URL on Workspace App and entering thecredentials, the users encounter the error "Unable to connect to the server. Check your network connection and retry."...

Linux Client Shortcut Key Ctrl+Alt+Enter will work as Ctrl+Alt+Delete in Linux VDA

Normally, Ctrl+Alt+Enter from a Windows Client will change xfreerdp from "Window Mode" to "Full Screen" and vice versa in a Linux VDA's ICA session. However, on a Linux Client the same shortcut key Ctrl+Alt+Enter will work as Ctrl+Alt+Delete to the application xfreerdp in a Linux VDA's ICA sessio...