Error: "Cannot start app 'App/Desktop Name'" on StoreFront 3.5

After successfully upgrading to StoreFront 3.5, users are unable to launch applications or desktops with the following error: Cannot start app "App/Desktop Name"...

Not All PVS Servers Showing On The Replication Status Window

The PVS farm shows all PVS servers under the Servers node. However, when you click Show Replication Status ofthe vDisk does not show all PVS serverslisted. The other servers have the vDisk files .vhd, .pvp but do not show up in the list...

Unable to log in to PVS console, error: The domain/user does not have access to the Farm

When a domain user tries to log in to the PVS console, gets error: "The domain/user does not have access to the Farm." The environment may or may not have multiple PVS sites and/or multiple domains. The domain user has been added to the "Farm Administrators" under the Security tab on the Farm...

XenServer Security Update for CVE-2025-62626

Severity: Medium Description of Problem A hardware issue has been identified in AMD Zen 5 CPU devices that may cause those CPUs to return a value of zero more frequently than statistically expected when asked to generate a random value. This may compromise e.g. cryptographic keys that are generat...

NetScaler Console and NetScaler SDX (SVM) Security Bulletin for CVE-2025-4365

Severity - Medium Description of Problem A vulnerability has been discovered in NetScaler Console formerly NetScaler ADM and NetScaler SDX SVM . Refer to below for further details: Affected Versions The following supported versions of NetScaler Console are affected: NetScaler Console 14.1 BEFORE...

ADC-The hostname of Citrix ADC instance is not displayed in ADM

When we add ADC into ADM, the page of adding ADC to ADM may stuck at "Trying to connect XXX". If we open a new page to check ,we may notice that ADC is added to ADM , but the hostname is not displayed. And we may found the masinventory process is not running as no output is displayed for the...

Agent is not appraising the disk space

ADM Agent Disk Space gets full sporadically, and due to which the ADM Agent goes Down...

NetScaler Console -14.1 43.50: Scheduled 2 stage upgrade fails for NetScaler in HA.

Upgrade Jobs fails for NetScaler when we configure scheduled 2 stage upgrade process from NetScaler Console. The jobs seem to create several subtasks that are failing. It completes upgrade on 1 NetScaler but does not upgrade the second one. This happens after upgrading the NetScaler Console to...

NetScaler HA sync on AWS fails when using Policy Based Routing (PBR)

HA sync between Primary NetScaler node and Secondary NetScaler node will fail when Policy Based Routing is configured, when NetScaler is hosted on Amazon Web Services AWS...

ELM 2409 || SMB share not working after ELM upgrade from 2403 to 2409

After migrating to new release and upgrading to version 2409 the SMB share is not longer connecting, this appears to be causing lots of crashfiles to generate which overt he week caused the applayering platform to stop functioning all together until the crash files were cleared...

[NetScaler-AAA] The Radius action cannot be performed in nFactor auth

In nFactor auth, the Radius action is the second factor but cannot be performed. nFactor flow is simple and is like below: AAA vServer: DomainRadiusvS Login Schema: DualAuthSchema Authn Policy: DomainLDAPPol Expression: true Action: LDAPAct Next Factor if Success: RadiusPollable Login Schema:...

Citrix Virtual Desktop - Username show "-" in the Citrix Studio after launching Server Desktop

After user session Launched, the "current username" in Citrix Studio shows "-"...

Host ID shows the same on the all the MPX 9100

Host ID shows the same on the all the MPX 9100...

Invalid login error is show when FAS is enabled on Rocky Linux 9.2

You deploy Rocky Linux 9.x FAS is configured and works fine on other OS like Windows, Ubuntu Issue is seen only with RHEL 9.x or Rocky Linux 9.x Invalid login prompt is thrown. Preauthentication errors are noticed in ctxkrb debug tool when installed for debug purposes on the Linux VDA...

Unable to take control during a Teams session with a Linux Workspace

Unable to take control during a Teams session with a Linux Workspace...

Citrix Profile Management: Temporary Profile Loading and Profile details not visible in Director

Temporary Profile Loading and Profile details not visible in Director...

LVDA is getting unregistered after the upgrade to 2402 LTSR

Unable to launch the Linux Published desktop with below error VDA is going to unregister state based on the VDA side logs and CTXVDA service is not starting...

CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.

Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...

AutoUpgradeLoggerTask error is observed for every 5 minutes after Cloud Connector upgrade

Since the upgrade was completed, they receive an error message in event viewer from AutoUpgradeLoggerTask every 5 minutes...

Unable to view cluster in SCVMM hosting connection

Not able to see cluster in SCVMM hosting connection Error: - An unexpected error occurred. Contact Citrix Technical Support...

Command-line upgrade to CVAD 2203+ fails if Delivery Controller can't connect to the license server

Command-line upgrades to CVAD version 2203 or later will fail if the Delivery Controller cannot connect to the license server. Following error is seen in the installation failure log. The product version you are upgrading to requires an upgraded version of the Citrix License Server.parsing:...

Printers intermittently shows Access denied, Unable to connect

Customer has moved from 7.15 to DAAS with WEM on cloud, Since then they are facing issues with printers intermittently 2. Issue is occurring with all the users Admins and non Admins 3. Issue got auto resolved post 15-20 minutes and sometimes users need to close the application and they able to...

HTML Element / Text not appearing correctly on Auth Window using Citrix Workspace App Native]

When using CWA Native their was HTML Element / Text not appearing correctly on Auth Window. - Text was missing / Custom Banner was missing - Issue is not present when using MS Edge browser...

CVAD LVDA - How to update list of Controllers on a Linux VDA

Instructions to update the list of Controllers on a Linux VDA...

DaaS - Create machine catalog using private storage endpoints on Azure

Create a secure environment in Azure by forcing all storage traffic through Private IPs. With this the Azure Storage Endpoint gets a Private IP assigned, and the Hosting Connection traffic cannot go through the public internet; all traffic needs to go through a Private IP...

CVAD 2203- Services are failing intermittently after restart

After a database outage, restarting Citrix processes on the controllers, as well as rebooting the entire controller, results in crash notifications in event viewer and odd behavior...

Users experiencing greyed out "Log Off" buttons on CWA LTSR 2203.1

Upgraded Workspace app for Windows from 2203.1 to 2402 CU2...

uberAgent - CVAD Site not visible in Splunk

Splunk dashboard CVAD/DaaS Applications & Desktops does not display CVAD Site on the list. There is no issue with data upload from agent to Splunk as other DDC metrics are available. uberAgent.log file located in C:\Windows\Temp on the Delivery Controller shows the error if you search for:...

PVS UEFI targets fail to boot when downloading TFTP bootstrap

The customer was migrating from PVS BIOS based target devices to PVS UEFI based target devices. BIOS based target devices were deprecated in PVS 2203, and all customers should be migrating to UEFI based target devices. The customer was using VMware based target devices, and was reconfiguring targ...

Citrix Virtual Apps and Desktops - MS Office processes crashes or gets stuck on close

When users open MS Access within ICA session and create a form it is one of the objects you can create within Access, save and then close the MSAccess UI, the UI goes away but the process MSAccess.exe remains in task manager consuming resources. The issue is specific to ICA session. The issue is...

Session Recording 2402 - Sessions not getting recorded even though Session Recording is enabled

When the user logs on, users were not seeing the Session Recording notification and also the sessions did not get recorded. We can see some 0KB files on the server side. Session Recording policy was set to record sessions for all users with notification. Session Recording Agent was configured to...

Citrix Storefront - Error "404 - File or directory not found" when accessing Storefront URL

Browsing to Storefront web URL results in below error "404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."...

Desktop VDA installation on Surface Pro with ARM64

VDA installation and setup on Surface Pro device with ARM64 Processor...

Citrix : ADC: Netscaler VPX vs ESXi compatibility version

Netscaler VPX on ESXi got rebooted automatically...

CVAD: Logon Duration is not reported if "Do not process the legacy run list" group policy is enabled

Logon Duration is not logged in Citrix Director if "Do not process the legacy run list" group policy is enabled...

CVAD: Role of "Citrix Profile Management" service in reporting logon duration in Citrix Director

Q. What is the role of "Citrix Profile Management" service in logon duration reporting? Ans. The Citrix Profile Management service is responsible for collecting logon duration data from the Virtual Delivery Agent VDA. It gathers information about the logon process, including the time taken for...

Citrix Provisioning - Unable to add a new server to the Farm

Configuration Wizard shows warnings when admin tries to add a new PVS Server to the Farm. Error displayed: Errors have occured during the configuration process ConfigurationWizard.log located in C:\ProgramData\Citrix\Provisioning Services on the PVS Server shows the errors:...

Citrix Infrastructure Monitoring- issue with adding new PVS/SF servers for monitoring from Cloud UI

When Admin tries to add/register new PVS or Storefront Servers for monitoring, the eror message appears:Incorrect token. Ensure you copy and paste the token correctly. The token is valid. Network trace shows 500 response code when the request is send to...

Citrix Workspace App for Windows - Blank window and no authentication prompt

Citrix Workspace App for Windows SelfService does not display authentication prompt. It stays with a blank screen. End user can browse the store URL, login and launch apps/desktops successfully...

Hotfix XS82ECU1080 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Unable to save default application on UPM on Windows Desktop OS VDAs after February MS updates

After Microsoft Windows Updates on February 2024, Desktop OS VDAs using Citrix Profile Manager UPM profiles are unable to save default applications As part of the February 2024 updates KB5034763 for Windows 10 and KB5034765 for Windows 11, Microsoft introduced a new driver called the "User Choice...

After upgrading from 1912 to 2402, unable to view license usage in Studio

After upgrading Delivery controllers from 1912 to 2402, unable to view license usage in Studio. Studio show error : An error has occurred with the Citrix License Server. Check the license server to make sure it is running, then try again...

Launch of Resources from CWA 2402,2403 or 2405 may fail if MSTeams Citrix plugin is installed

Affected versions : CWA release 2402, 2403 or 2405 When launching a published Desktop users are presented with a grey window momentarily. This then closes but shows connected in connection center Application launches will simply fail but the below error will be observed in the event logs In the...

DAAS. PDF Printer generates image files are not editable selectable letters in PDFs with HTML5

Citrix PDF Printer generates image files are not editable / selectable letters in PDFs with 2402 With HTML5 Receiver v22.9.0.26 in DAAS. Users can't copy and paste any character...

Publishing an App Layering image to PVS with Offload Compositing may fail

When publishing an App Layering image to PVS using Offload Composting, it may fail...

New Teams Deployment Guidance for App Layering or User Personalization Layer(UPL)

Microsoft Teams 2.x has changed its installation method and now installs under C:\Program Files\WindowsApps. Based on those changes this article provides the specific steps for the deployment of the Teams 2.x in an App LayeringAL or User Personalization LayerUPL environment. For the most current...

BITS performance counters not working after publishing App Layering image to PVS

When you published an image from App Layering to PVS, Target Devices may not show BITS performance counters...

Citrix Virtual Apps and Desktops: Session Launch Issues

Introduction This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops. Overview of the Issue The process of session launch in Citrix Virtual Apps and Desktops is depende...

Director “Cannot retrieve the data” for License Server

In Director see error “Cannot retrieve the data” for License Server. In event log see of Director Server there is this event. There was no endpoint listening at https://LicenseServerFQDN:8083//slsunauth/services/sls that could accept the message. This is often caused by an incorrect address or SO...

CWA 2405: Application launch fails after upgrading to CWA 2405

After upgrading CWA to 2405 app launch may fail with "Internal error" or "Connection Timeout". The issue is seen more frequently while trying to launch multiple applications at the same time. The ICA file gets downloaded but after sometime, "Connection timeout" error is seen. Sometimes, the first...