5316 matches found
Zones on Citrix DaaS show a Resource Location that has been previously deleted
A Zone is present on Citrix Cloud DaaS Studio, which references a previously deleted Resource Location. The name of the zone might be the friendly name of the former Resource Location, or it will display a GUID on the Zone name...
HTML Element / Text not appearing correctly on Auth Window using Citrix Workspace App Native]
When using CWA Native their was HTML Element / Text not appearing correctly on Auth Window. - Text was missing / Custom Banner was missing - Issue is not present when using MS Edge browser...
Citrix DaaS | Workspace expiration period forced Users to re-authenticate
When the user logs in to workspace URL, they are unexpected behavior while using CWA. -They will be prompted to keep themselves logged in due to a Inactive policy set. -Once they select keep me logged in, the workspace page gets refreshed and they don't see any apps or desktops...
Citrix Virtual Apps and Desktop 2402 - Citrix applications could not be maximized after minimizing
Users with multiple monitors might find that after minimizing a Citrix published application on an external screen, then disconnecting and reconnecting that screen, the application fails to maximize correctly. It might appear small, in the wrong place, or seem frozen...
Session Recording Notification Emails are Not Received After Upgrading to 2203CU6
When a user logs onto a VDA with Session Recording Agent 2203 CU6 installed and e-mail notifications enabled. The End user sees the notification banner, the session is recorded, but the Session recording Notification emails are no longer received from the VDA...
Citrix Client redirected printers missing print vendor specific configurations
The customer observed some users reported that client printers mapped into their Citrix sessions were missing printer specific configurations. The most common reported issue from users in this case was that the second printer tray was not available when using Citrix published applications. Window...
Application logs on VMware-hosted Cloud Connector show SQLWRITER EventID 8193
Application event logs on the Cloud Connector may show repeated errors for SQLWRITER with the EventID 8193. SQL writer error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154. The SqlWriterLogger.txt file will show repeated errors similar to the following. 02/12/2025 21:15:26, T...
Desktop VDA installation on Surface Pro with ARM64
VDA installation and setup on Surface Pro device with ARM64 Processor...
uberAgent shows no data is being found for the Citrix Cloud environment
uberAgent logging shows no errors for connectivity to Citrix Cloud, but shows that no data about the environment is being found. 2025-03-12 10:00:50.000 -0400,DEBUG,ORG,HOSTNAME,2264,GetInformation,No Citrix site information found.2025-03-12 10:00:50.000...
Driver Disk for Qlogic qla2xxx 10.02.13.00_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...
Netscaler VPX : NTP_Sync Failing even after ntp process restart
Netscaler VPX is configured with NTP sync to pool.ntp.org or any NTP server, but the NTP sync does not work even after disabling and enabling NTP sync and also restarting the NTP process...
Cloud - DaaS - Need to delete hosting connection
Unable to delete a hosting connection...
Application launch is stuck at the stage "Please wait for the Local Session Manager"
Application launch is stuck at the stage "Please wait for the Local Session Manager". Launch is initiated using FAS enabled storefront URL. No error message displayed to user. No credential prompt. The launch works fine when using storefront URL without FAS...
PVS Server Down In Console After Upgrade to 2402CU1
After upgrading the first PVS Server in the FARM to 2402 CU1 and running the Configuration Wizard the PVS Server appears down in the console. The Configuration Wizard completes with errors. The following is one example found in the AOT logs:...
Failed to open the resources after the upgrading CWA for Windows to 2409
After upgrading CWA Windows to 2409, if any PNAgent stores are configured e.g.,https://url/citrix/store/pnagent/config.xml , CWA shows an error message on refresh or sign-in stating, “To resolve this issue, contact your helpdesk with this information: Error while parsing.”...
DAAS. PDF Printer generates image files are not editable selectable letters in PDFs with HTML5
Citrix PDF Printer generates image files are not editable / selectable letters in PDFs with 2402 With HTML5 Receiver v22.9.0.26 in DAAS. Users can't copy and paste any character...
VMware vSphere 7.0 Known Issues
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How to Identify Your Citrix Cloud ID
In this article we will show how to identify the Citrix Cloud ID of the tenant you are currently working on. This ID is important to have when engaging with Citrix Support to ensure engagement on the environment you need assistance with. This is especially critical for customers with multiple...
"WSL/Service/CreateInstance/CreateVm/ConfigureNetworking/HNS/0xe000020b” installing WSL2 in MCS VMs
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[NetScaler] Squid may record "error:transaction-end-before-headers" when be the service of LB
In a NetScaler Load Balancing deployment, you may have a Squild proxy server configured as a NetScaler LB Service. And you may observe "error:transaction-end-before-headers" recorded on Squid server. The error apears periodically with several seconds interval. Log sample: Timestamp xxxx...
Citrix DAAS Local Host Cache
Introduction This article is a summary of the top support articles related to Local Host Cache / High Availability mode for Citrix Desktops-as-a-Service DaaS Top Support Knowledge Content CTX312157 - Citrix DaaS in an Outage State and Local Host Cache CTX272155 - Enable Local Host Cache with...
Citrix Endpoint Management: Intune issues Guide
Introduction Citrix Endpoint Management delivers secure micro-VPN connectivity, allowing seamless access behind corporate firewalls, while Intune enhances data protection for Office 365 mobile apps, preserving the end-user experience. Together, these technologies ensure robust security without...
Netscaler Licenses
Introduction These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products. Overview of the Issue These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace...
How to Reset the XenServer Host Password on a CloudBridge 2000/3000/4000/5000
This article describes how to reset the XenServer Host password on a CloudBridge 2000/3000/4000/5000. The procedure can be completed when credentials are not working to access the SVM, XS, and Serial Console...
Static IP Configuration with Boot Device Manager
Attempts to useBoot Device Manager BDM to boot Windows 7, Windows 2008, and Windows 2008 R2 with a static IP addresses might fail; all systems other than the first might experience a fatal exception and display a blue screen with a duplicate IP address error message...
How to Enable Promiscuous Mode on a Physical Network Card
This article describes how to enable promiscuous mode on a physical Network Interface Card NIC.In a network, promiscuous mode allows a network device to intercept and read each network packet that arrives in its entirety. This mode of operation is sometimes given to a network snoop server that...
Recommended Operating System Patches for Provisioned Windows Targets
Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...
VMware vSphere 6 - Citrix Known Issues
Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...
vDisk Inactive State with Broadcom Network Cards
After installing Citrix Provisioning Services Server Target Device Software on a client computer that has a Broadcom Network Interface Card and restarting the target device, the Provisioning Services PVS status in the system tray displays Inactive. After initially installing the Target Device...
Error: "vDisk is not available. Please check your network PXE boot configuration and restart Imaging Wizard" or "Red X" on Provisioning Server
After installing the Target Device Software and rebooting the following symptoms can be seen: A Red X is displayed on top of the vDisk Status Applet in the Tray Bar After running the Imaging Wizard and rebooting the following message is shown:"vDisk is not available. Please check your network PXE...
Windows Screen Saver may not produce desired animation or image in ICA desktop session
Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...
Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 2
Package name: xms10.16.0.10205.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10108.bin Date: July 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensu...
Launch failures after upgrading to CWA 2402
Users on Citrix Workspace App for Windows 2402 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...
Cannot redirect class=02 device from generic USB channel with 'policy restricted' message shown
The class=02 device cannot be redirected from generic USB channel and the 'policy restricted' message is shown on toolbar - device tab, although 'Allow: Class=02' was specified in the 'Client USB device redirection rules' policy and client device registry 'DeviceRules'...
DSR mode- Permanently High packet CPU Usage (100%) is seen in the Primary
Packet CPU usage remains consistently at 100% High Loopback traffic is observed on the node...
error when importing new vdisk AN unexpected MAPI Error Occured
When trying to import vdisks into the PVS console, you may received an error. This occurs when it should be populating the list of disks available to import. The message is "An unexpected MAPI error occurred. Details: Index was outside the bounds of the array"...
Citrix Cloud: Admin may be unable to view the Citrix Daas console, it is greyed out.
Citrix Admin Console may be unable to view the Citrix DaaS. There may be a notification that "DaaS is unavailable" In the Citrix Cloud console for managing a DaaS deployment, all menu options below 'Home' are greyed out and inactive. Hovering over them shows the error message "DaaS is unavailable...
Microsoft Teams 2.1 supported for VDI/DaaS
Information Overview Microsoft has released new Teams for VDI in early December 2023. The new version of Teams has been re-implemented and promises improvements in performance, memory consumption, usability, and security. Here is a link to some information about the new Teams -...
How to Backup and Restore WEM Configuration sets or Settings on Citrix Cloud
To explain how to backup and restore WEM Configuration Sets and Settings on Cloud...
How to restrict the copy/paste operations on pictures between CWA client and VDA
This article describes how to restrict the copy/paste operations on pictures between CWA client and VDA, only keeping the text copy/paste enabled...
WEM Admin Console hangs while refreshing Agent Cache for some Agents via Console
When refreshing agent cache from Citrix WEM Console, the console freezes and have to kill and re-connect to get it working again. The issue happens only if specific agent machines are selected for the refresh cache action...
Citrix MCS may take several hours to delete failed tasks
Citrix MCS may take several hours to delete failed VM creation tasks...
Citrix Endpoint Management (aka XenMobile Server) 10.14.0 Rolling Patch 12
Package name: xms10.14.0.11222.bin For: XenMobile Server 10.14.0 Deployment type: On-premises only Replaces: xms10.14.0.11121.bin, xms10.14.0.11013.bin, xms10.14.0.10942.bin, xms10.14.0.10813.bin, xms10.14.0.10742.bin, xms10.14.0.10628.bin, xms10.14.0.10521.bin, xms10.14.0.10424.bin,...
FAS - User is unable to launch desktops with Access Denied windows event
When attempting to launch desktop, Error message shows : "cannot start desktop". Event ID 1 and 28 are logged on Storefront servers. Application and service logs Citrix delivery services = Event ID: 1 Description: The Federated Authentication Server at: returned a server error: 1 for method...
The Session Printers are not mapped to a Citrix Session.
The Session Printers are not mapped to a Citrix Session...
WEM - All Organizational Units under Active Directory Objects are not listed
In some customer environment all OUs Organizational Unit may not be listed in WEM Administration Console - Active Directory Objects - Machines - Add OU. However, administrator can manually add computer objects without any issue...
Unable to update certificate. Error "Certificate is referenced by a CRL, OCSP responder, vserver...)
Getting error "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECRYPT " when trying to update the existing certificate...
PVS Target Device Stuck at "Applying Computer Settings"
Provisioning Services PVS target device fail to boot. The target device stuck at applying computer settings stage and then trigger restart...
ICA Session fails when connected from Citrix Workspace App
ICA Session fails when connected from Citrix Workspace App DesktopViewer Crash...
Windows Workspace Authentication Error "incorrect user name or password" via NetScaler Gateway
When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password"two-factor basic authentication. And can't access Storefront resource list. While access same Gateway with Web Browser is working fine...