WEM Security Executable Rules are not working as expected

AppLocker policies configured through Citrix Workspace Environment Management WEM under Security - Executable Rules are not working as expected...

How to restrict the copy/paste operations on pictures between CWA client and VDA

This article describes how to restrict the copy/paste operations on pictures between CWA client and VDA, only keeping the text copy/paste enabled...

Microsoft Security Update Validation Report November 2023

Microsoft’s November 2023 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

There is no LTSR version of WEM

This article describes whether there is Long Term Service Release LTSR version of Workspace Environment Management WEM...

User profile settings are not saved with WEM

User profile saved settings are not saved. UPM or WEM settings are missing in the registry key locations following = HKLM/Software/Policies/Citrix/UserProfileManager HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Norskale\Agent Host\UsvMachineConfigurationSettings...

How to migrate to new vcenter host connection

Change Citrix to the new vCenter server...

PVS server fail to boot with error “Login request timed out”

High percentage of PVS provisioned desktop servers fail to boot. This is the sequence of the events: 1. The servers boot with an ISO. 2. The tsbbdm.bin is downloaded from the 1st PVS on the site. 3. The streaming process fails. 4. Error pops up :“Login request timed out”. Rebooting the PVS server...

Explanation of Delivery Group power management for single session

Explain the detail difference between"Machines to be powered on" in delivery group and "PeakBufferSizePercent" in DDC powershell SDK, when control the power management for pool random delivery groupor unassigned machines...

Fail to create MCS machine catalog with error ID: XDDS: F0522F7D

The following error occurs when creating a catalog using MCS: ------ Error Id: XDDS: F0522F7D Exception: DesktopStudioErrorld: ProvisioningTaskError ErrorCategory: NotSpecified ErrorID: DiskConsolidationFailed TaskErrorinformation: Terminated InternalErrorMessage: Invalid diskFilename: storage...

YubiKey authentication is working on published desktop but not published app

YubiKey does not work from a published app browser e.g., Microsoft Edge, but it works on the same browser inside a published desktop. The published app and desktop are both hosted on the same server...

Citrix Workspace App for Windows - Shortcut or Hotkey redirection

CWA Windows provides 2 approaches to configure the hotkey redirection: Storefront configuration and client side configuration...

'Use server time zone' setting not getting applied through Studio policy

PVS Target Device - Use server time zone policy is not getting applied on server 2019 VDA. Citrix Policy "Use local time of client" is Configured. Value set to use time zone of user session server time zone. Registry key: HKEYLOCALMACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services...

Citrix Default Domain Services not running after rebooting StoreFront server

After rebooting StoreFront server, "Citrix Default Domain Services" service is going into Stopped state...

Citrix Hypervisor Security Bulletin for CVE-2023-23583 and CVE-2023-46835

Description of Problem An issue has been discovered that affects Citrix Hypervisor 8.2 CU1 LTSR and may allow malicious privileged code in a guest VM to compromise an AMD-based host via a passed through PCI device CVE-2023-46835. In addition, Intel has disclosed a security issue affecting certain...

Unable to create or update machine catalog in AWS Availability Zones of ap-southeast-2

Citrix Virtual Apps and Desktops 1912 fails to create\update machine catalog in AWS Availability Zones of ap-southeast-2 Create\Update machine catalog task fails in Availability Zone B with the below exception, but works fine for Availability Zone A and C. Error Id: XDDS:766A4A96 A volume service...

Default printer becomes "Webex Document Loader"

Even set the Citrix policy "Do not adjust the user’s default printer", the default printer becomes "Webex Document Loader" after logging in...

Citrix Director Trends>Network page shows "Refused to connect" after integration with ADM

"Refused to connect" message is seen on the Citrix Director TrendsNetwork page after integrating with Citrix Application Delivery Management...

Driver Disk for Microsemi smartpqi 2.1.26_030 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.26030...

Failed to delete VM from Citrix Web Studio

Failed to delete VM from Citrix Web Studio. The virtual machine S-xxxxxxxxxxxxx was deleted. MachineFailure : S-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Internal error: Failed to delete virtual machine ErrorID : Citrix.MachineCreation.DataModel.MachineCreationDiagnosticException TaskErrorInformation ...

WEM Admin Console hangs while refreshing Agent Cache for some Agents via Console

When refreshing agent cache from Citrix WEM Console, the console freezes and have to kill and re-connect to get it working again. The issue happens only if specific agent machines are selected for the refresh cache action...

How to check whether Citrix Licensing is in Grace Period using PowerShell?

This article describes how to use PowerShell cmdlets to check whether Citrix Licensing is in grace period and the number of hours remaining in the grace period...

Citrix MCS may take several hours to delete failed tasks

Citrix MCS may take several hours to delete failed VM creation tasks...

Error when uploading the upload_compliance_result.xml file.

Error - 'You have not chosen to trust "Baltimore CyberTrust Root", the issuer of the server's security certificate.doHandshake failed! ' when uploading the uploadcomplianceresult.xml file...

Apache vulnerability CVE-2023-43622 CVE-2023-45802 CVE-2023-31122 in License Server 11.17.2.0 44000

Apache 2.4.57 contains vulnerabilities and is used in the License Server version 11.17.2.0 build 44000. Security scans may raise the following CVEs: CVE-2023-43622-https://vulners.com/cve/CVE-2023-43622Affects HTTP/2 CVE-2023-45802-https://vulners.com/cve/CVE-2023-45802Affetcs HTTP/2...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 5

Package name: xms10.15.0.10517.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin and xms10.15.0.10125.bin Date: November 2023 Languages supported: English US Important notes about this update As a best...

Event ID: 28 "Could not contact any Federated Authentication Servers"

Users are unable to launch Citrix sessions from a FAS enabled store and observe the error - 'Cannot start desktop '. On the StoreFront servers, we observe Event ID: 28 stating - 'Failed to launch the resource 'XXXXXX' using the Citrix XML Service at address '??'. It was not possible to select a...

How to verify the NIC information of the interface on MPX

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How to Back Up Virtual Machine Metadata to a USB Device

When migrating a set of Virtual Machines VMs from one XenServer host or pool to another, it is necessary to back up and then restore the Virtual Machine Metadata. It is recommended that the Virtual Machine Metadata be stored on the same Storage Repository as the Virtual Machines. But, it is also...

How to Change the Primary Management Interface on XenServer with XSConsole

This article describes how to use XSConsole to update the Management Interface...

KeyNotFoundException message is shown in storefront event log

The exception message below is thrown out in the event log of storefront VM. An unexpected error occurred retrieving the credentials. System.Collections.Generic.KeyNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=bcc12aa61934e089 The given key was not present in the...

How to Import OVF Package to XenServer

This article describes how to import OVF package into XenServer. You can use the Citrix® XenServer Conversion Manager to convert hundreds of virtual machines to XenServer. It saves time and storage by converting a virtual machine directly to XenServer unattended.You can also create a virtual...

Understand Power Actions

When the user clicks on the Shutdown/Restart option within the VDI, you see error in VMware Console. Parameter: ShutdownDesktopsAfterUser $True Autoscale set to keep the machine on all the time i.e Autoscale set at 100%...

How to Reset the XenServer Console

Under certain circumstances, the XenServer console in XenCenter will freeze. This article describes how to reset the console when the host is still responsive. Requirements Basic Linux knowledge Access to a XenServer host through an SSH client such as putty...

Graphic issue occurs on auto adjust resolution VDA session

Various graphical problems on special programs, such as black/white screen problems, color problems, truncation problems, etc. This problem only occurs on VDAs with automatic resolution adjustment; these problems do not occur with fixed resolutions...

The taskbar is stop responding when launching a published desktop in Citrix Workspace app

In a double-hop configuration, when launching a published application using Citrix Workspace App on the 1st-hop published desktop, the taskbar might stop responding on the 1st-hop published desktop VDA...

Provisioning 2203 : Citrix PVS breaks with Microsoft OLEDB driver v19

When upgrading PVS 2203 servers to mitigate a Microsoft OLEDB driver vulnerability CVE-2023-36728, a customer incorrectly removed Microsoft OLE DB Driver 18 and installed Microsoft OLE DB Driver 19. PVS Server 2203 cannot use Microsoft OLE DB Driver 19 to communicate with the SQL server...

How to create a custom log when a user 'logs in' or 'logs out' of the Gateway session.

Demonstrate on Citrix Gateway How to create a custom log when a user 'logs in' or 'logs out' of the Gateway to a Storefront session...

How to move a file from one Netscaler to another via CLI using SCP.

Understand how to utilize the SCP command to move a file from one ADC to another via CLI...

Migrating Citrix MCS Catalogs To New Storage

Storage migration for MCS machines...

エラー番号 2306 が発生し、セッションの起動に失敗します

セッションの起動時にエラー番号 2306 が発生し、起動に失敗する場合があります。 エラーメッセージ： Citrix Workspace Configuration Manager: XXXXX.ica という名前のファイルが見つかりませんでした。インストールを確認するか、管理者に連絡してください。...

Error launching application in DAAS "The resource is unavailable currently"

All applications in a particular Delivery Group\Catalog fail to launch . Applications in other Delivery Groups have no issue launching . With CWA the error seen is "The resource is unavailable currently" With HTML5 client this error is seen "ICA retrieved successfully, connecting..."...

[NetScaler-Azure] NetScaler may RESET TCP connections randomly, RESET Code: 8201

NetScaler on Azure, you may observe that some TCP connections can be RESET by NetScaler unexpectedly, RESET code is 8201. For more information about Reset code, please see:Citrix ADC NetScaler Reset Codes reference...

How to re-register device profile on Citrix Cloud ADM for the Citrix cloud hosted Netscalers

How to re-register device profile on Citrix Cloud ADM for the Citrix cloud hosted Netscalers...

Session window screen displays abnormal if windows size changes during session launch

Changing the screen size of the session window during the session startup process may cause problems with the screen display. If the screen size is larger than the session window, the screen displays a gray border. If the screen size is smaller than the session window, a truncated screen is...

How to customize the toolbar of citrix workspace app for HTML5

How to customize the toolbar of Citrix workspace app for HTML5...

Virtual Machines Do Not Start After the Upgrade of XenServer

After an upgrade of XenServer, Virtual Machines VMs will not start with the following error: Error: Starting VM 'Name-of-VM - This operation cannot be performed because the specified VDI could not be found on the storage substrate...

Unable to Create Memory Dump from Windows 2008 R2 Servers after Installing Service Pack 1

Unable to get the operating system to generate complete memory dumps on Windows 2008 R2 servers after updating the server to Service Pack 1 for Windows 2008 R2. The issue was observed on XenApp 6 servers in various environments: Physical servers XenServer virtual machine XenServer with Provisioni...

Unable to launch HTML5 sessions via gateway when using Secure Storefront IIS

Unable to launch a published desktop session using Citrix Workspace app for HTML5 when connection is via NetScaler. Desktop launches fine when not going through HTML5. When launching directly from Storefront, bypassing netscaler, HTML5 session launches without any issues. When launching HTML5...

Citrix Virtual Apps Essentials and Citrix Virtual Desktops Essentials: EoS and EoR Azure Marketplace

Cloud Software Group has decided to end of sale EOS on October 31st, 2023, and end of renewal EOR, end of life EOL on May 31st, 2024, Citrix Virtual Apps and Desktops Essentials in the Azure Marketplace. This move is designed to improve our product line and deliver superior value and user...

The task you are trying to do can't be completed because Remote Desktop Services is currently busy.

Users get the following error when attempting to launch a published application. "The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on." The only user that can currently...