How to renew or request an SSL Certificate in Citrix Endpoint Management (XenMobile) Server

This article describes how to request or renew an SSL certificatefor Citrix Endpoint Management XenMobile Server...

How to Secure ICA Connection to VDA using SSL

To secure the ICA connection to VDA using SSL...

FAQ: Upgrading Operating System on Server Running StoreFront

Q: Is upgrading the operating system version on a server running StoreFront supported? A : Upgrading the operating system version on a server running StoreFront is not supported. Citrix recommends that you install StoreFront on a new installation of the operating system. All the servers in a...

Error: "Page Can't be displayed" When Connecting to StoreFront Through NetScaler Gateway

The following error is displayed when connecting to StoreFront through NetScaler Gateway: Page Can't be displayed...

How to Integrate StoreFront into Clientless Access Page from NetScaler When Using CVPN

This article describes how to use Clientless Access CVPN on NetScaler and integrate StoreFront published applications and desktops into the tabbed list...

How to Enable Debug Logging for Proxy Events on Citrix Cloud Connector

This article outlines the process to output additional debugging messages relating to proxy connectivity for the Citrix Cloud Connector to the Windows Event Logs. Note: If you are experiencing connectivity issues, run the Connectivity Check tooltoverify reachability proxy servers plus other Citri...

When Elastic layers are assigned to VDAs they may fail to attach if VDA's are launched from shutdown

Elastic layers intermittently fail to attach during session launch. Layers are assigned to VDAs not users Ulayersvc logs show the different group membership is determined during each launch Working: ActiveDirectoryInfoService: Machine Group SIDs: test\Domain Computers, test\group1, test\group2...

Citrix Virtual Desktop - Username show "-" in the Citrix Studio after launching Server Desktop

After user session Launched, the "current username" in Citrix Studio shows "-"...

NetScaler Responder Policy not working as expected when LB is configured to use AAA

Having defined a Responder Policy for use and binding it to a Load Balancing virtual server, you find that Policy Hits are seen and Responder Action used only when no Authentication Host is configured on the Load Balancer. When using the Load Balancer with an Authentication Host configured for us...

Citrix Virtual Apps and Desktops - Unable to create/update catalog in Hyper-V Environment

When admin tries to create or update machine catalog, there is an error message displayed in Studio. Error details: Failed to update the master image associated with the provisioning scheme because the configuration validating is not successful. If you check the details: StudioErrorId :...

Citrix Virtual Apps and Desktops - 3DExperience application crashes randomly inside ICA Session

Users might see that the 3DExperience.exe application from Dassault Systems crash randomly inside the ICA Session. The problem started after a major network outage...

CVAD LVDA - How to update list of Controllers on a Linux VDA

Instructions to update the list of Controllers on a Linux VDA...

NetScaler: Securing HA Management IPs and FQDN with SAN Certificates

Securing Management IP and FQDN for High Availability Citrix ADCs with SAN Certificates Ensuring the secure management of your Citrix Application Delivery Controllers ADCs in a High Availability HA setup is crucial for maintaining the integrity and confidentiality of your infrastructure. This...

Citrix Storefront - Error "404 - File or directory not found" when accessing Storefront URL

Browsing to Storefront web URL results in below error "404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."...

Citrix Virtual Apps and Desktops - MS Office processes crashes or gets stuck on close

When users open MS Access within ICA session and create a form it is one of the objects you can create within Access, save and then close the MSAccess UI, the UI goes away but the process MSAccess.exe remains in task manager consuming resources. The issue is specific to ICA session. The issue is...

Desktop VDA installation on Surface Pro with ARM64

VDA installation and setup on Surface Pro device with ARM64 Processor...

Citrix - CSP Monthly Consumption licenses EOL

On 01-Mar-2025, Citrix Service Providers running License Server v11.17.2 build 51000 with a combination of certain types of licenses were unable to launch end user sessions. The impacted licenses were associated with a discontinued licensing offering. There were some cases where partners on the n...

Citrix Workspace App for Windows - Blank window and no authentication prompt

Citrix Workspace App for Windows SelfService does not display authentication prompt. It stays with a blank screen. End user can browse the store URL, login and launch apps/desktops successfully...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 10

Package name: xms10.15.0.11009.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10915.bin, xms10.15.0.10808.bin, xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and...

Citrix workspace app for Windows issues with "limit instances"

If the user clicks multiple times on a published application it will launch several instances of the application even if "Limit to one instance per user" is set on the application...

NetScaler Gateway - 14.1 - How to perform backup and restore of NetScaler configuration

Migrating configurations to a new device -- Facing issues while performing a restore of the backup...

PVS Server Down In Console After Upgrade to 2402CU1

After upgrading the first PVS Server in the FARM to 2402 CU1 and running the Configuration Wizard the PVS Server appears down in the console. The Configuration Wizard completes with errors. The following is one example found in the AOT logs:...

Microsoft Security Update Validation Report November 2024

Microsoft’s November 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwa...

How to Identify Your Citrix Cloud ID

In this article we will show how to identify the Citrix Cloud ID of the tenant you are currently working on. This ID is important to have when engaging with Citrix Support to ensure engagement on the environment you need assistance with. This is especially critical for customers with multiple...

[NetScaler] Squid may record "error:transaction-end-before-headers" when be the service of LB

In a NetScaler Load Balancing deployment, you may have a Squild proxy server configured as a NetScaler LB Service. And you may observe "error:transaction-end-before-headers" recorded on Squid server. The error apears periodically with several seconds interval. Log sample: Timestamp xxxx...

Citrix Virtual Apps and Desktop - VDA Session Issues

Introduction This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issue...

Netscaler Licenses

Introduction These articles provide a list of Knowledge Base resources on how to allocate and install license files to the Netscaler Products. Overview of the Issue These articles capture the most common use cases when customers face issues with Netscaler Products unlicensed or running in grace...

CVAD Session Recording Hub Article

Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...

CITRIX-XML-SERVICE NetScaler Monitor Fails after Installing XenApp 6 Hotfix Rollup Pack 02

The CITRIX-XML-SERVICE NetScaler built-in monitor fails after Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2 is installed. However, XenApp continues to work. The following message appears when you view the monitor. "Failure – TicketTag not found in the response" Wit...

Error: "Max Number of DHCP Retries Exceeded" when Provisioning Services Target Devices are Unable to Boot from PXE

Provisioning Services PVS target devices are unable to boot from PXE with an error: "Max number of DHCP retries exceeded" This failure occurs very early in the boot process when the PXE client sends a Discover packet to the broadcast domain to find a DHCP server...

Error: "Invalid disk file for [vDisk name]. Cannot add disk" when Importing vDisk

When importing vDisk, the following error appears: “Invalid disk file for vDisk name. Cannot add disk” After clicking OK, the following error appears: “The scan did not find any new vDisks”...

How to Export Target Devices into a .CSV File

This article details how to export Target Devices from a Provisioning Services PVS database in a formatted Comma Separated Values CSV file. Requirements SQL Server Management Studio or bcp.exe, both of which are components of a full SQL Server or SQL Server Express install...

Error: "vDisk is not available. Please check your network PXE boot configuration and restart Imaging Wizard" or "Red X" on Provisioning Server

After installing the Target Device Software and rebooting the following symptoms can be seen: A Red X is displayed on top of the vDisk Status Applet in the Tray Bar After running the Imaging Wizard and rebooting the following message is shown:"vDisk is not available. Please check your network PXE...

How to Manually Create a Database for Provisioning Services

This article describes how to manually create a database for Provisioning Services when the database administrator prefers to create the database manually. Requirements The DbScript.exe file located in “C:\Program Files\Citrix\Provisioning Services”. SQL Database Server. SysAdmin privileges to ru...

"The published application you requested failed to start"

User unable to launch the published application "The published application you requested failed to start. The Citrix Server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator."...

Some keyboard shortcuts may not work when external Windows keyboard is used along with CWA for iOS

When using external Windows keyboard attached to iOS device, you may not be able to use some keyboard shortcut combinations in Citrix session. Examples: Use of 'Windows key' may not give desired result. Cannot highlight multiple items files in explorer or cells in a spreadsheet by keeping 'Ctrl'...

Citrix FAS - Failed to connect to Citrix Cloud

When using the Federated Authentication Service FAS administration console to connect a FAS server to Citrix Cloud, the following error message is shown. Error Message: "Failed to retrieve your customers, reload the page and if it still fails contact customer support."...

Fail to print on Debian Client

Cannot print normally on the Debian Client. The printing failed on the Debian client, but the print operation is working fine on the Windows Client...

Mouse cursor invisible when hovering over text based apps in Citrix session

ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions...

Mouse & Keyboard might show Delay/Stops Working when using High DPI Mouse in Citrix sessions

Users using high DPI mouse and connect to a Citrix published desktop or applications both mouse and keyboard stops working. Sometimes mouse is working 4-5 seconds before it stops working. Users see a delay in Display update i.e. when moving Windows as the delay of up to 5-10 seconds after stoppin...

Citrix Licensing Manager Reports Error Code 400

After upgrading licence server to 11.15.0.0 build 25000, Citrix Licensing Manager https://localhost:8083 displays the error :For assistance, contact Citrix Customer Service and reference error code 400...

WEM Agent error, "Only a single agent instance can be run within a session!"

Error showing from WEM Agent, "Only a single agent instance can be run within a session!"...

How to Convert a NetScaler MPX Appliance to a NetScaler SDX Appliance

This article contains information about converting NetScaler MPX appliances to NetScaler SDX appliances. Requirements You can use a field conversion kit to migrate a NetScaler MPX appliance to a NetScaler SDX appliance. The following table lists the details of the SDX Field Replaceable Unit FRU...

FAQ | Azure client secrets and Citrix DaaS

General Queries on Azure client secrets and Citrix DaaS 1. If we were to modify the expiration date of application secret from DaaS console, then would it also update the new expiration date within the Azure portal? 2. The Citrix docs states that there would be an alert within the DaaS console...

How to Change the Software Open iSCSI IQN in XenServer

This article contains information about how to identify and change the software iSCSI initiator IQN. By default a random IQN is generated when you install XenServer formerly Citrix Hypervisor. The IQN is a requirement when running iSCSI to identify the XenServer host on the iSCSI network. It is...

Storefront - Storefront URL becomes inaccessible after adding HTTP Response Header

After mitigating the HTTP Security Header Not Detected Vulnerability in IIS by adding HTTP Response Headers, the Citrix Storefront url may become inaccessible. Users might be presented with the "500 Internal server error" message...

workspace cannot find a valid smart card certificate

Workspace App gives error " cannot find a valid smart card certificate". This works via Browser but not via Workspace App...

NSC: NetScaler Pooled Capacity and NetScaler App Delivery and Security Service Self-Managed (CADS)

NetScaler, a business unit of Cloud Software Group, has made the decision to end of sale EoS NetScaler Standard edition, as well as other realignment changes to create consistency across the business unit. These changes take effect 22 March, 2023. NetScaler, a business unit of Cloud Software Grou...

How to disable 'Remember my password' option in Citrix Workspace App?

How to disable 'Remember my password' option in Citrix Workspace App?...

CVAD 2203 or 2206 Server OS VDA May Experience BSOD With BugCheck code 0x0000007e Due to Tdica.sys

A Server OS VDA may randomly experience a BSOD with BugCheck code 0x0000007e due to access violation by tdica.sys. The issue is seen post ugrading to CVAD 2203 LTSR , CVAD 2203 LTSR CU1, CVAD 2206. Issue is not seen withVDA 2112 and prior versions...