How to change admin profile on Citrix NetScaler VPX instances configured in cluster

This article provides instruction to change the admin profile of a Citrix NetScaler VPX instance that is configured in a cluster on a Citrix NetScaler SDX appliance. Requirements Two Citrix NetScaler SDX appliances should be provisioned in advance with Citrix NetScaler VPX instances and they shou...

Unable to start the Net.Tcp Port Sharing service on the Storefront server

The Net.Tcp Port Sharing service is currently unable to start, and as a result, several Citrix services such as Citrix Subscription Store, Citrix Peer Resolution service, and Citrix Credential Wallet service are Stopped. Attempting to start the Net.Tcp Port Sharing service, an error message is...

No device licenses are currently available error when using Server OS Target Devices

PVS Target devices report"No device licenses are currently Available" Restarting the PVS targets will temporarily make the error go away but it will re-appear after a brief period Under Target Device properties the assigned license will be listed as "n/a" despite licenses being available In the P...

Unable to remove an invalid store from Storefront console

Unable to remove an invalid store from the Storefront console. Error: An error occurred while removing a Store Service...

How to export a VPX instance on an SDX to an XVA file

This article will describe how to export an XVA file of a VPX from an SDX. This file contains the entire contents of the VPX including an image of the VPX's file systems...

How to restrict connections from clients\endpoints with specific versions of Citrix Workspace app

This article describes how to control connections to published applications or published desktops from specific versions of Citrix Workspace app for Windows. In the steps below, configure local group policies using the Windows Group Policy Object administrative template for Citrix Workspace app...

How to Convert a NetScaler MPX Appliance to a NetScaler SDX Appliance

This article contains information about converting NetScaler MPX appliances to NetScaler SDX appliances. Requirements You can use a field conversion kit to migrate a NetScaler MPX appliance to a NetScaler SDX appliance. The following table lists the details of the SDX Field Replaceable Unit FRU...

FAQ | Azure client secrets and Citrix DaaS

General Queries on Azure client secrets and Citrix DaaS 1. If we were to modify the expiration date of application secret from DaaS console, then would it also update the new expiration date within the Azure portal? 2. The Citrix docs states that there would be an alert within the DaaS console...

Published apps and desktop shows error "The user name and password is incorrect"

The user name or password is incorrect at System.Security.Principal.WindowsIdentity.KerbS4ULogonString upn, SafeAccessTokenHandle& safeTokenHandle at System.Security.Principal.WindowsIdentity..ctorString sUserPrincipalName, String type at System.Security.Principal.WindowsIdentity..ctorString...

How to use the CLI to disable HTTP OPTIONS Method for virtual server

Some security scanning reports suggest to disable the OPTIONS HTTP Method on web server. The article provides the use of a rewrite policy to avoid processing the OPTIONS HTTP Method...

Monitor Stays Black After Terminating a Remote session on Remote PC.

Black screen on Remote PC after disconnecting. Session appears to be hung or unresponsive...

How to configure NetScaler to reset interfaces when HA manually failover

When the HA failover is performed manually, the old primary node can reset all interfaces...

How To Test Port Connectivity Using PowerShell Without The Need To Install Telnet Client

Traditionally, admins will install the Telnet Client on a Windows machine to test the ability to reach a port on another computer. The purpose of this article is to provide instructions on how to test connectivity to a specific port on another device using Powershell and without the need to insta...

Secure mail stops responding for some users

In some customer environments, SecureMail will occasionally lock up or stop responding. In order to recover, the user needs to reboot his device. Examining SecureMail logs, we observe timeout errors...

Windows on-screen keyboard shows up in a Windows VDA session through iOS/HTML5 Citrix Workspace App

Using Citrix Workspace app for HTML5, or Citrix Workspace app for iOS, on an iPad, to launch a virtual Windows desktop, tap the screen to start inputting/editing in the session, the Windows VDA side on-screen keyboard may show up, instead of the iOS native touch keyboard...

How to Make One Host Go into Maintenance Mode without Affecting VMs Running on It

This article describe how to make one host go into maintenance mode without affecting VMs running on it...

Native Windows Camera application is not working in Citrix session.

Native Windows Camera application is not working in Citrix session. Issue is not seen in a RDP session...

[NetScaler] HA Full Sync may cause Heartbeats missing

In a NetScaler HA High Availability setup, you may observe the following issues: HA Full sync can cause both nodes report peer node DOWN due to heartbeats missing. A new command propagation can cause HA Full sync again, and also leads node DOWN. The issue happens when all of the following trigger...

Citrix Policies are not applied and VDAs become unregistered if a policy is updated in Studio.

Citrix polices no longer apply to the VDA . These are policies created in Citrix Studio . Issue not seen with policies created with MS GPOs. In addition If a policy is updated in Studio then VDAs become immediately unregistered and users are unable to logon. In Director“configuration Set Failure“...

[NetScaler] Error "KB Questions and Asnwers not registered" with LDAP KBAttribute

In a SSPR nFactor configuration. You may observe error "KB Questions and Asnwers not registered" when login with LDAP password and can't move to the next AAA factor. Triggers are: The LDAP factor has noschema boundInherits username & password from a previous factor. LDAP action has KBAttribute...

Automating Citrix Probe Agent Installation and Configuration

Purpose This article contains instructions on using PowerShell to automate the installation and configuration of Citrix Probe Agent. The PowerShell script can be downloaded from this page. The same script can also be used to update the configured values for an existing installation of Probe Agent...

StoreFront - Unable to import configuration

Unable to import StoreFront configuration from existing environment into a newly installed Storefront server with no stores created...

Storefront - Storefront URL becomes inaccessible after adding HTTP Response Header

After mitigating the HTTP Security Header Not Detected Vulnerability in IIS by adding HTTP Response Headers, the Citrix Storefront url may become inaccessible. Users might be presented with the "500 Internal server error" message...

Delay with enumerating resources after logging in to Citrix Workspace App during first login

In an isolated environment where there is no access to external sites ,there is delay when adding account/store in Workspace App...

Connection Interrupted. Citrix Workspace will try to reconnect in over an hour

Connection Interrupted. Citrix Workspace will try to reconnect in over an hour...

Citrix Secure Access setup failed in Windows11 (ARM64 based)

CitrixSecure Accesssetup failed in Windows11 ARM64 based with the below error "Unable to manage network component. The condition can be transient. If it persists, it maybe because you're a member of the Network ConfigurationOperators group......"...

Workspace App 2203 LTSR CU2 displays a blank white box after login

Citrix Workspace App displays a blank white box after login. Issue does not happen when testing older versions of Citrix Workspace App such as 1912CU3...

Failed to obtain XenServer host list when run powershell Remove-Provscheme

XenServer hosts have retired, but the configuration was not deleted from DDC. When trying to delete the host connection from Studio, error was thrown. When using Powershell Remove-Provscheme to delete the associated provisioning information, error "Failed to obtain XenServer host list" isthrown...

Citrix Secure Private Access (SPA ) Connector Appliance not wokring with proxy configuration

Connector Appliance does not work with proxy configuration As soon as proxy config is added, connectivity check fails for all the URLs...

How to add all VDA logon user accounts in "Direct Access Users" group automatically

Add all user accounts in "Direct Access Users" group automatically...

Driver Disk for Intel ixgbe 5.18.6 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Intel's ixgbe driver and wish to use the latest version of the following: Driver Module| Version ---|--- ixgbe| 5.18.6 Issues Resolved In this Driver Disk Includes general enhancements and bug...

Citrix Customer Experience Improvement Program (CEIP) for Citrix Workspace app

Provide instructions to disable the CEIP data collection for Workspace app...

How to disable 'Remember my password' option in Citrix Workspace App?

How to disable 'Remember my password' option in Citrix Workspace App?...

Driver Disk for Microsemi smartpqi 2.1.20-035 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.20-035 Issues Resolved In this Driver Disk Includes general...

Devices tab was missing from toolbar when launching desktop

Devices tab missing when launching desktop...

ERROR : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'.

On Broker machine event viewer : Dotmim.Sync.SyncException: SQLite Error 14: 'unable to open database file'. --- Microsoft.Data.Sqlite.SqliteException: SQLite Error 14: 'unable to open database file'. à Microsoft.Data.Sqlite.SqliteException.ThrowExceptionForRCInt32 rc, sqlite3 db à...

How to configure domain drop-down as the first factor for AAA vserver without nFactor flow.

This article discribe how to configure domain drop-down as the first factor for nFactor auth without nFactor visualizer. The User experience after applied below configuraiton will be like 1. Fist authentication web page 2. 3. After authentication passed, there may prompt second authentication web...

NSC* ANNOUNCEMENT FOR CITRIX ADC(NETSCALER) MPX/SDX 14030 FIPS, 14060 FIPS, 14080 FIPS, 14000Z FIPS

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix ADC NetScaler MPX 14030 FIPS, MPX 14060, MPX 14080 FIPS, MPX 14000Z FIPS, SDX 14030 FIPS, FIPS, SDX 14060 FIPS, SDX 14080 FIPS, SDX 14000Z FIPS Note: 14xxx FIPS upgrade SKUs and 14000Z FIPS upgrade SKUs for these models will ...

Hotkey "CTRL+Break" does not work on Windows VDA through Citrix Workspace app for Linux Clients

The CTRL+Break hotkey does not work if we launch a Windows VDA session from a Citrix Workspace for Linux client. Steps to reproduce the issue 1. Open the Windows Command Prompt in the Windows VDA session from Citrix Workspace for Linux client. 2. Run the "ping -t google.com" command 3. Press the...

How to view the current EPA Plug-in version on ADC

This article describe how to view current EPA Plug-in version on ADC...

Driver Disk for Cisco fnic 2.0.0.85 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's fnic driver and wish to use the latest version of the following: Driver Module| Version ---|--- fnic| 2.0.0.85 Issues Resolved In this Driver Disk Includes general enhancements and bug...

While using FAS application launch fails with error "Cannot start app <Application Name>"

Application launch fails with error "Cannot start app ", Event ID 1 and 28 are logged on Storefront servers. Event ID: 1 Description: The Federated Authentication Server at: returned a server error: 1 for method AssertIdentity...

Unable to connect to the server. Contact ... with the following error (no error text available)

1: Via Third party proxy, Workspace report error when launching ICA file "Unable to connect to the server. Contact your systemadministator with the following error no error text available". 2: By PassThird party proxy,Workspace launching ICA file is successful...

SSL Scan from https://myssl.com/ Reports ADC SSL vServer TLS 1.3 is Disabled

If you perform an SSL scan fromhttps://myssl.com/, sometimes it reports TLS1.3 is disabled even if ADC vServer is correctly configured...

How to Enable StoreFront Verbose Logging

This article explainshow to use PowerShell to enable the native verbose logging and how to use Microsoft’s DebugView tool to collect traces. Requirements Basic knowledge of PowerShell...

Web Extension Required error when launching resources via HTML5 mode

You are not able to launch resources apps or desktops from browser due to a lack of web extension. If you see this modal dialog and are not able to launch application protected resource...

How to add secure attribute for citrix_ns_id cookie to Citrix Application Firewall Profile

Adding secure attribute for citrixnsid cookie...

Citrix Xenserver 7.1CU2 to Citrix Hypervisor 8.2 upgrade gets stuck at Boot Screen for servers with HPE Smart Array

After the Host is booted into the installer kernel it gets stuck at following screen...

Adding Physical Devices to Citrix Cloud using the Provisioning Devices Export Wizard. "No Devices Found to Export"

When attempting to add Physical Devices to Citrix Cloud using the Citrix Provisioning Devices Export Wizard. Getting a message "No Devices Found to Export" after selected the Device Collection to export. Note:Physical Devices can also be a VM that will not be in a Power Managed Catalog...

App Layering - User's not getting assigned app layers at login - Elastic layer assignment JSON files changing or being reset to default

Users with elastically assigned app layers do not have those app layers showing up at login. Elastic layering assignment files are changing on the network share used for elastic app layers. Layers.json ElasticLayerAssignments.json...