Service continuity is Not Supported with on-premises StoreFront or Gateway

This article describes the Supported scenarios for Service continuity Workspace connection leases feature...

CVAD 2203 CU4 VDA may experience BSOD With BugCheck code 0x96 INVALID_WORK_QUEUE_ITEM

VDA may randomly experience a BSOD with BugCheck code 0x96 INVALIDWORKQUEUEITEM The issue is seen after the installation of 2203 Cumulative Update 4...

Error: Provisioning Scheme already has another task running in PowerShell

NOTE : This article contains information about removing virtual machines in bulk directly from PowerShell Removing multiple virtual machines at a time can be done using Remove-ProvVM but if not done with the correct syntax, it will generate errors indicating that the provisioning scheme already h...

Removing maintenance mode from hosting connection fails (after certificate thumbprint update)

After the SSL certificate is updated on vCenter, updated the cert SSL thumbprint on for DaaS using remote powershell SDK 2. We put the Hosting Conneciton in maintenance mode to achieve above. 3. Updated the certificates on Trusted People store of Cloud Connectors. 4. This causes all the catalogs...

How to Backup and Restore WEM Configuration sets or Settings on Citrix Cloud

To explain how to backup and restore WEM Configuration Sets and Settings on Cloud...

What does Generic Client IME feature do in a Citrix Virtual Desktop/App session?

The Generic Client IME feature offering the best input experience yet for Citrix customers...

How to change time zone on NetScaler from GUI

This document is about how to change time zone on NetScaler...

Cloud Connector - Citrix ConfigSync Service error event ID "517"

In Cloud Connector Server, the below Error Event ID 517 is logged. ----------------------- Source: Citrix ConfigSync Service Event ID: 517 Description: There was a problem communicating with the primary Broker. Failed to get minimal Broker configuration. Error details: There was a problem...

MCS Provisioned VDI shows the wrong Storage Type as HDD

Use MCS to create VDIs on Azure hypervisor and select the storage type as "Standard SSD". After that, the storage type is shown correctly as Standard SSD in Azure Portal. However, when logon VDI and open the Task Manager, the storage type is shown as "HDD"...

Keyboard language switching automatically on different applications inside the desktop ICA session

When switching between applications within the ICA desktop, the keyboard language is switched automatically...

Different numbers of launches reported in the Dashboard vs. Activity Manager views of Director

The number of application instances displayed in Director under 'Sessions' 'Applications' and in 'User' 'Activity Manager' doesn't match, with higher numbers reported in 'Activity Manager'...

How to validate Rendezvous version

There are two versions of Rendezvous available: - Version 1 V1: supports bypassing the Citrix Cloud Connectors for HDX session traffic only. - Version 2 V2: supports bypassing the Citrix Cloud Connectors for both control traffic and HDX session traffic. How to check which version of Rendezvous...

Published applications or desktops not showing after logon to CWA

Published Applications or Desktops are not showing after logon Citrix Workspace app CWA. This issue happens for some specific users only...

Error event ID 5002 recorded on StoreFront server

When starting Citrix Workspace, the User Name and Password inputs are not displayed. Restarting StoreFront temporarily resolves the issue. The following error event log was recorded in the StoreFront Event Viewer. Event ID 5002, Application Pool Citrix Delivery Services Authentication has been...

The upload_compliance_result.xml file is not created immediately after enabling automatic upload

Uploadcomplianceresult.xml is not created immediately after enabling automatic upload...

Failed to access "app configuration" in webstudio

Cannot configure "App Configuration" in Citrix DaaS. When click on this feature, it redirects to the main page...

Configuration logging display language not localized

The default language for the Web Studio configuration logging is English. To change the language, configure the Cloud-DDC locale instead of adjusting the language settings in the web browser...

Drop Files WEM agent fails to install with the error "software installation prevented by policy"

WEM agent fails to install with the error "software installation prevented by policy"...

How to install Citrix Workspace App for Windows in offline mode

Administrator can install Citrix Workspace app for Windows Offline installer for devices that don’t have internet connectivity...

How to enable the picture copy/paste operations between CWA client and VDA

This article describes how to restrict the copy/paste operations between CWA client and VDA, only keeping the picture copy/paste enabled...

Prevent ICA downloads when initiating a hybrid launch

ICA files contain the information to connect to a resource so must be handled securely. In some situations when the user uses a web browser to launch into Citrix Workspace app installed locally hybrid launch, the browser downloads an .ica file rather than keeping it in-memory, which allows it to ...

How to configure multiple domains SSO with Imprivata on NetScaler Gateway

Enable Single-Sign-On into Storefront from NetScaler Gateway with Imprivata RADIUS authentication for more than one Active Directory domain...

See List and kill current AAA VPN Session on the CLI

See and Kill current AAA Sessions...

Unable to open license error recorded in Windows event log

The Windows Event Log frequently shows an error that the license cannot be opened. The following error appears when adding a Citrix license file .lic and checking the event log. Source: CitrixLicensing Event ID: 20754 Error: Unable to open license file. Please ensure that the file exists and is...

Linux VDA launch gets stuck on blue\black screen after enabling FAS

When connecting Linux VDA using FAS authentication, the machine gets stuck on blue\black screen forever and the mouse cursor remains as X. On HDX Log: Following pattern repeats many times during this time. 2023-11-15 14:17:32.669 citrix-ctxlogin: : Logon Type Federated Authentication Logon...

503 Error record in event log when try to login Storefront

"Unable to complete your request" error when logging into the Storefront. The operating system event log may record a 503 error as below. LogName: Citrix Delivery Service Source Name: Citrix Receiver for Web Event id: 1 Log Description The remote server returned an error: 503 Server Unavailable...

Multi-session support for Desktop OS in Citrix environment

Multi-session support for Desktop OS in Citrix Environment...

Citrix Server Idle Timer Policy does not take effect for Server VDA

Citrix Server Idle Timer Policy does not take effect for All Server VDA ConfigureServer Idle Timer Policy Interval on 2203CU1 DDC for all the Server VDA , but after reach time limit , there is no expected Idle windows pop up...

How to check installed EPA library checksum on NetScaler

How to check installed EPA library checksum on NetScaler...

How to delete catalogs created in the "Quick Deploy" interface

This article describes how to delete catalogs created in the "Quick Deploy" interface...

Incorrect path displayed when click "open file location”

Type "command prompt" in the search box and click "open file location” the path of the roaming profile on the NAS server is displayed...

Unable to paste cell[s] with format in Excel by pressing Ctrl+V on a HDX session using CWA for HTML5

Unable to paste cells with format in Excel by pressing Ctrl+V on a HDX session using Citrix Workspace app for HTML5. When you copy a cell and paste it to multiple cells, "The data you're pasting isn't the same size as your selection. Do you want to paste anyway?" message is shown and then if you...

UviProcessExcludes registry setting disappears after Citrix VDA upgrade

After upgrading Citrix VDA, the UviProcessExcludes registry setting disappears...

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"

Citrix published applications being displayed in control panel on the VDA as "delivered by citrix"...

User enumeration or launch failures after upgrading Citrix StoreFront to LTSR 2203 CU4

After upgrading Citrix Storefront to 2203 Cu4, a high number of launchfailures or enumeration may be reported by end users. Upon checking, you may notice that there is a high load on the CTXSite database which is related to stored procedures being invoked. As a result of this, it causes session...

User not able to find sign in option inside Workspace app post signing out

After signing in once and signs out in Citrix Workspace App for Windows , no sign in option is available. The only options that can be seen in the settings are "refresh app" and "accounts"...

Missing configuration on GUI after updating WAF signatures on ADC.

WAF was enabled, and after updating the RFC Compliance / security signatures the configuration ns.config was wiped...

How to generate a support file of an ADM Agent CLI and GUI.

Describe how to generate a support file of anon-Prem ADM Agent from CLI or GUI...

How to identify VRID Conflicts.

Explain VRID conflicts and how to identify them...

How to Configure HTML5 storefront ica to disable microphone and multi-monitor access prompts

+ Getting prompt while logging on to HTML 5 enabled storefront page, as their end users do not use multimonitor, camera, microphoneThe users are HTML5 Users: ++ ++ ++ Changed configuration.js file in storefront server under the location:C:\Program files\Citrix\Receiver storefront\HTML5 Client...

How to block access URL https://x.x.x.x/oauth/idp/.well-known/openid-configuration

This article will guide on how to block access to the URL https://x.x.x.x/oauth/idp/.well-known/openid-configuration, where x.x.x.x is the URL of the gateway...

Mouse pointer in Citrix session shifted

When using Citrix Published virtual apps on a setup with 3 monitors with a resolution of "2560x1440" each and one of them is in portrait mode, the mouse pointer is shifted in the app and it is not possible to use it correctly. The mouse pointer appears to be about 5cm next to where it is shown on...

Expression for EPA scan to check for version Win 11

Run EPA scan to check Win 11...

App protection setup issue

Error in configuring App Protection using the following guide: https://docs.citrix.com/en-us/tech-zone/learn/poc-guides/app-protection-policies.html. When running the below commandlet to enable app protection: Set-BrokerDesktopGroup -Name Applicationprotection - $true Error is displayed saying th...

How to update vCenter Server certification in Citrix environments

Outlines the steps of how to update vCenter Server certification in on-premises and Cloud DaaS Citrix environments...

When upgrading NetScaler getting error -bash: ./installns: /usr/bin/perl: bad interpreter

When upgrading NetScaler getting error ./installns: /usr/bin/perl: bad interpreter: No such file or directory...

Window order changed when reconnect ICA session

When session reconnection occurs, the window stacking order of a multi-window application changes. Original order: Chat program = Windows File Explorer = chat message window Order after reconnection: Chat message window & chat program = Windows File Explorer...

Citrix Studio 'session' field not showing username

After upgrading, the Citrix Studio session view no longer shows the username, however,the username is displayed when checking the session from the Citrix Director...

The Non-Maskable Interrupt Button on a NetScaler Appliance

This article contains information about using Non-Maskable Interrupt NMI button on a NetScaler appliance. Requirements Review the NetScaler MPXHardware Platforms and NetScaler SDX Hardware Platforms page, to verify the NetScaler platforms that have the NMI button. NMI Button If the NetScaler...

iOS Receiver disconnects from session after one minute of activity

Citrix users using Receiver for iOS are disconnected from their Citrix session after working on the session by typing or clicking for around20-30 seconds. The users get the following error: "Cannot Connect. Check your network connection and try again. OK." If the users are not working on the...