Windows Screen Saver may not produce desired animation or image in ICA desktop session

Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 2

Package name: xms10.16.0.10205.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10108.bin Date: July 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensu...

"The published application you requested failed to start"

User unable to launch the published application "The published application you requested failed to start. The Citrix Server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator."...

Clicking "Allow" in "Open Citrix Workspace Launcher" does not redirect to the next page

In Windows 11, go to the Workspace app for website in Edge and click on "Detect Citrix Workspace app" and you will see the "Open Citrix Workspace Launcher" prompt. Clicking "Allow" at that prompt does not redirect to the next page. Auto Redirection to Desktop/App list via Gateway stuck in "Detect...

How to modify the HTTP/HTTPS port while connecting to the management IP of Netscaler?

Regarding modify the HTTP/HTTPS port when connecting to the management IP of Netscaler...

Microsoft Teams 2.1 supported for VDI/DaaS

Information Overview Microsoft has released new Teams for VDI in early December 2023. The new version of Teams has been re-implemented and promises improvements in performance, memory consumption, usability, and security. Here is a link to some information about the new Teams -...

Fail to create MCS machine catalog with error ID: XDDS: F0522F7D

The following error occurs when creating a catalog using MCS: ------ Error Id: XDDS: F0522F7D Exception: DesktopStudioErrorld: ProvisioningTaskError ErrorCategory: NotSpecified ErrorID: DiskConsolidationFailed TaskErrorinformation: Terminated InternalErrorMessage: Invalid diskFilename: storage...

How to check whether Citrix Licensing is in Grace Period using PowerShell?

This article describes how to use PowerShell cmdlets to check whether Citrix Licensing is in grace period and the number of hours remaining in the grace period...

Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

Dump files .dmp files with special characters are generated under C:\ drive in VDA randomly...

Mouse cursor invisible when hovering over text based apps in Citrix session

ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions...

How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

Configuring Gateway nfactor authentication with Radius first & LDAP second

Describe how to configure Citrix Gateway appliance to use RADIUS authentication as first factor and LDAP authentication as second factor The Storefront - Gateway Integration should be in place using 'Domain' Logon type in the Gateway configuration in the menu 'Manage Citrix Gateway'...

Windows Workspace Authentication Error "incorrect user name or password" via NetScaler Gateway

When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password"two-factor basic authentication. And can't access Storefront resource list. While access same Gateway with Web Browser is working fine...

Citrix DaaS - The Published resource is not available currently. try again later

After migrating from on premise to Citrix Cloud, users facing issues when launching apps via DaaS only via native CWA. Launching via web browser works as expected. Users are getting error: Transaction ID: xxxxxxxxxxxxxxxxx The resource is not available at the moment. Please try again later. Issue...

Mouse & Keyboard might show Delay/Stops Working when using High DPI Mouse in Citrix sessions

Users using high DPI mouse and connect to a Citrix published desktop or applications both mouse and keyboard stops working. Sometimes mouse is working 4-5 seconds before it stops working. Users see a delay in Display update i.e. when moving Windows as the delay of up to 5-10 seconds after stoppin...

Citrix WEM Network drives are not being mapped

Network drive mapping set through WEM doesn't map the drive In the WEM action viewer, it is shown as applied to the required WEM agent No errors related to this in the event viewer or WEM logs...

Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"

Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...

How to auto launch published app while logon Storefront Web URL

This article describes how to enable and customize "auto launch published app" feature from Storefront server. Caution! Citrix does not support or assist with this customized configuration. Perform this modification at your own risk. If you do proceed, make sure to always take a backup before...

SSL handshake failure when client hello contains cipher suit "TLS_EMPTY_RENEGOTIATION_INFO_SCSV"

During SSL handshake process in packet trace: 1. After client sending "Client Hello" contains cipher suit "TLSEMPTYRENEGOTIATIONINFOSCSV " to NetScaler, NetScaler replied "server Hello "、"certificate"、"server key exchange " and "server hello done" to client. Refer pic.1 2. client replies...

"pb_op_longer_hb for critical process NSPPE-00 (1285) 150 secs" related log explanation

ns.log: Mar 9 22:29:11 gash-vpx-uat2 nssync: NSSYNC: SYNC started.... Mar 9 22:29:11 10.168.253.225 03/09/2023:14:29:11 GMT gash-vpx-uat2 0-PPE-0 : default EVENT STATECHANGE 4713434 0 : Device "self node 10.168.253.225" - State "SYNC start " Mar 9 22:29:12 gash-vpx-uat2 nssync: Send HA File sync ...

How to add all VDA logon user accounts in "Direct Access Users" group automatically

Add all user accounts in "Direct Access Users" group automatically...

How to manually upload Telemetry data to CIS

This article explains the steps required when manually uploading the Telemetry data to CIS. Prerequisites V11.17.2 build 40000 license server or newer You must disable the automatic data upload before choosing to upload manually. Perform the following steps on your IT-managed/on-prem license serv...

Error connecting to PVS Farm with Credentials from trusted domain using Selective Trust

When connecting to the PVS Farm "localhost" with credentials from a trusted domain, an error is thrown that reads: "Error Domain Controller" and "unable to connect to the domain Controller if any or the default rootDSE. Error code: 60075030, message: Access is denied Exception from HRESULT:...

Driver Disk for Microsemi smartpqi 2.1.18-045 - For Citrix Hypervisor 8.2 LTSR

Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.18045 Issues Resolved In this Driver Disk Includes general enhancemen...

IPv6 Network Configuration Implementation with Citrix Virtual Apps & Desktops

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Unable to upgrade the Storefront from 7.15 LTSR CU7 to CU8; fails with "An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again."

Unable to upgrade the SF from 7.15 LTSR CU7 to CU8; fails with "An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again."...

Citrix Xenserver 7.1CU2 to Citrix Hypervisor 8.2 upgrade gets stuck at Boot Screen for servers with HPE Smart Array

After the Host is booted into the installer kernel it gets stuck at following screen...

EPA scan Fails. Error: Failed sending epaq

Error: Failed sending Epaq We will see following error in plugin logs: 2022-01-14 07:03:05.860 | Tid: 10876 | ERROR | nsstartepa | 1030 | Failed sending GET epaq. Return code: -4 2022-01-14 07:03:05.860 | Tid: 10876 | DEBUG | nsstartepa returning Failed sending epaq Following message will be seen...

Adding Physical Devices to Citrix Cloud using the Provisioning Devices Export Wizard. "No Devices Found to Export"

When attempting to add Physical Devices to Citrix Cloud using the Citrix Provisioning Devices Export Wizard. Getting a message "No Devices Found to Export" after selected the Device Collection to export. Note:Physical Devices can also be a VM that will not be in a Power Managed Catalog...

Silent Command Line Upgrades of Workspace App without SelfService Fail Abruptly

Scenario: a command line installation of Workspace App where the/Silent parameter is used will simply stop within 30 seconds. This might occur during installations from the command line or through some management platform for example: SCCM, or BigFix or even Windows Active-Directory Group Policy...

"Cannot complete request" when connecting to SAML enabled store externally in Multi-Domain environment

"Cannot complete request" error with SAML enabled store in Multi-Domain environment Two-way Trust is added for the two domains where Infrastructure servers StoreFront, Federated Authentication Server, etc. are in Domain A and Users are in Domain B that is two different domains. Azure AD is the...

Error: "SSL Error 61: You have not chosen to trust Certificate Authority.." with Online Plug-in

Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." When Launching Apps with Citrix Online Plug-in Users may be unable to launch apps with the Citrix Online Plug-in. The following error message appears: "Unable to launch your application. Contact your Helpdesk with the...

SAML + LDAP using Nfactor gives error "You are not allowed to login. Please contact your administrator"

After hitting Netscaler for login, you are redirected to SAML and successfully login. Afterwards, you are redirected back to Netscaler and receive the error"You are not allowed to login. Please contact your administrator"...

Citrix Endpoint Management (aka XenMobile Server) 10.13.0 Rolling Patch 2

Package name:xms10.13.0.10212.bin For: XenMobile Server 10.13.0 Deployment type: On-premises only Replaces:xms10.13.0.10129.bin Date:February, 2021 Languages supported:English US Readme version:1.00 Readme Revision History Version| Date| Change Description ---|---|--- 1.00| February, 2021| Initia...

Drag and then drop files between a Citrix session and a local endpoint

Citrix now supports Dragging and then dropping files between a Citrix session and a local endpoint. You can drag and then drop files, groups of files, directories, groups of directories, or a combination of files and directories to and from the same client on the session. This ability applies to ...

XAPI Database Parsing Tool - Windows

Description This script applies an XML stylesheet to the XAPI database and creates a file that can be viewed in a web browser. The style sheet is an example of how data can be extracted from the database for quick offline troubleshooting and configuration analysis. Once the script has been ran...

Target device boot issue from PVS server - vDisk cannot be accessed (a).

When booting the target device from vDisk we get the following error on pre-boot screen: "vDisk cannot be accessed a."...

SSL Renegotiation Process and Session Reuse on ADC Appliance

This article contains information about the SSL renegotiation and session reuse on a ADC appliance. SSL Renegotiation Process on a ADC Appliance The SSL renegotiation process is the new SSL handshake process over an established SSL connection. The SSL renegotiation process can establish another...

The SNI Feature of NetScaler Appliance

This article contains information about Server Name Identification SNI feature of the NetScaler appliance. Background The SNI feature is included starting with the NetScaler software release 9.2. Note : The SNI feature is not supported on the back end connections. For information on how to...

Citrix StoreFront Security Update - Security Bulletin

Description A high severity issue has been discovered in Citrix StoreFront that, if exploited, would allow an attacker who is authenticated on thesame Microsoft Active Directory domain as a Citrix StoreFront server to read arbitrary files from that server. This issue has the following identifier:...

How to use StoreFront Multi-Site Aggregation to configure high availability

This article focuses on configuringhigh availability using StoreFront's Multi-Site Aggregation feature in case of standalone Virtual Apps and Desktops sites with identical published apps. This is not a disaster recovery solution however, it can be used as an alternative and it will be helpful in...

Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12 or Application Enumeration failing through Safari 13.0.2 version via Citrix Access Gateway

Citrix Workspace App andCitrix Receiver cannot launchapplications automatically with Safari version 12...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

Application Shortcuts disappear when connecting to server where the profile already exists

When first logging into a server and the user profile is created for the first time, application shortcuts as configured in WEM appears on Desktop. Application shortcuts configured in WEM: Shortcuts created on desktop of new user profile: Shortcuts deleted after subsequent logins...

WEM Administration Console Agent list does not contain WEM Agents

Some or all WEM Agents do not appear in the Agent list within the WEM Administration Console. The Norskale Agent Service Event Viewer Logs on affected machines contain the following error: Level: Error Source: Norskale Agent service Event ID: 0 The creator of this fault did not specify a reason...

Secure Web cannot access external websites

Unable to browse external websites. Error " http 1.1 gateway timeout" on Secure Web. VPN mode : Full VPN Internal websites work fine...

How to Create a Perl Based Custom Monitor on NetScaler

This article describes how to create a Perl based Custom Monitor on NetScaler. Background The NetScaler appliance has a lot of different monitors inbuilt, but there are use cases these monitors do not cover. For this NetScaler supports monitors of type USER, which brings the possibility to run...

App Layering - Google Chrome / Chromium Recipe

Google Chrome by default will install into a user profile which is problematic for mass deployment in a layer. However Google does provide an “offline” installer that installs Chrome into “Program Files” and this installer should be used with Unidesk if installing into a layer. The default way...

How to enable or disable self help portal in XenMobile server

This article provides instruction on how to enable or disable access to the Self Help Portal SHP...

Citrix App layering: Recipe for USB Drivers With VMWARE Horizon View 5.X

Overview The purpose is to explain a process for getting USB Hardware related device drivers working in a Unidesk Layer in conjunction with software application that may require peripheral device support. Tested Devices This document utilize these kinds of devices in our testing: Dell USB Laser...