Citrix ADC - Error: "Invalid private key, or PEM pass phrase required for this private key" on FIPS device

When trying to export a PFX file from a certificate that has already been uploaded to the ADC, we get the error "Invalid private key, or PEM pass phrase required for this private key" , even after making sure the correct certificate and private key is selected, as well as entering the correct...

SD-WAN Diagnostics Tool traffic (ping, traceroute and iperf) is being dropped by firewall policy

SD-WAN Diagnostics Tool traffic ping, traceroute and iperf is being dropped by a firewall policy manually configured to drop traffic that has not been explicitly allowed...

Driving the Citrix Receiver Self-Service Plug-in Programmatically

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Self-Service Plugin SSP is the component within Receiver 4.0 onwards that is responsible for...

Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage

After an interruption in service, some target devices are giving an error "login request timed out"...

Getting " Your account cannot be added using this server address" error when VPN Session policy is configured with CLASSIC EXPRESSION and bound under AAA User/Group

User tries to connect to Citrix Gateway Vserver from Citrix Workspace will be getting " Your account cannot be added using this server address" when VPN Session policy for Citrix Receiver is configured with CLASSIC EXPRESSION and bound under AAA User/Group a shown below. No issue occurs through W...

LDAP authentication failed with error code 4003 and Group length is very large

One user cannot login Gateway with LDAP authentication and other users can login normally...

Updates to XenVIF Windows I/O driver - For Citrix Hypervisor and XenServer

Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVIF are the latest that are available through Windows Automatic...

Print Detective

Print Detective v1.2.1.5 Created Date: 5/21/2008 Updated Date: 6/2/2011 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Print Detective is an information gathering utility...

Citrix UPS Print Driver Certification Tool

Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The Citrix UPS Print Driver Certification Tool can be...

Citrix UPM Log Parser

Citrix UPM Log Parser v1.5 Created Date: Oct 8, 2009 Modified Date: Oct 4, 2016 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description Citrix UPM Log Parser has been designed to hel...

How to enable USB redirection for Citrix Receiver for Windows Store Edition

Objective This article describes how to enable USB redirection for Citrix Receiver for Windows Store Edition on Non Windows 10 S end points by installing USB redirection/monitor drivers which help in redirecting the devices, setting registry entries to set default redirection settings like allowi...

Citrix Supportability Pack

Citrix Supportability Pack v1.7.4 Created Date: Nov 23, 2015 Updated Date: July 04, 2024 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description The Supportability Pack is a collecti...

Citrix Quick Launch Tool - Testing Application and Desktop Launch

Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Citrix QuickLaunch Tool v4.2 Created Date: 12/20/2016 Modified Date: 12/30/2020 Description Citrix QuickLaunch has been written to offer...

Connection Quality Indicator

Connection Quality Indicator Created: Feb 15, 2017 Updated: Oct 16, 2024 SHA 256 Checksum: c79d1dfdfe50b1386a334b4d78f78ced25eb61b8091a2bc8b33f9d9b9014dbd2 Please provide feedback or enhancement requests at https://forms.gle/TwWrKPT6J8u7GdKA6. Description The Connection Quality Indicator CQI is a...

General Information on NetScaler SDX LOM

This article provides general information on Lights Out Management LOM on the NetScaler SDX appliance and also about how to configure the NetScaler SDX appliance, initial settings and commands to troubleshoot. Background All NetScaler SDX devices are shipped with a LOM. The LOM has a separate CPU...

Citrix StoreFront Security Update - Security Bulletin

Description A high severity issue has been discovered in Citrix StoreFront that, if exploited, would allow an attacker who is authenticated on thesame Microsoft Active Directory domain as a Citrix StoreFront server to read arbitrary files from that server. This issue has the following identifier:...

Unable to see ICA Latency and ICA RTT in CQI or Director

ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...

Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session

Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session, comparing toCitrix Workspace app 1912 for Windows. In a Fiddler trace captured during session launch, you will see wfica32 attempting to connect tolocus.analytics.cloud.com:443 but failing...

Storefront 3.12 - Cannot Join Server Group - Joining the Server Group failed. Joiner cleanup was unsuccessful. Please refer to the Windows Event Log for Details

When attempting to add a Storefront Server to a Server group the following error is observed on Joiner Server: Error:Cannot Join Server Group - Joining the Server Group failed. Joiner cleanup was unsuccessful. Please refer to the Windows Event Log for Details. See image below Event logs: Event 1 ...

StoreFront - Citrix Subscriptions Store service not starting up on one storefront server in server group

When launching a published application an error message israndomly seen . "Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: Cannot contact Storefront" The issue is caused by subscription service store service not starting...

Director Does not Show NetScaler MAS Data, Network Tab Shows "Page Not Fonud"

NetScaler MAS data cannot be showed in director network tab --page was not found...

Manual generation of the App Layering agent self-signed certificate

Replace the self signed certificate which expires 2 years post agent installation...

Workspace App for mobile devices not showing apps - no apps available at this time - error 451

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. - iOS throws "No apps available at this time"after login attempt -Android throws Error code 451 afte...

How to Log On to StoreFront When Authentication is Disabled on NetScaler Gateway VIP

This article provides information on how to log on to StoreFront when authentication is disabled on NetScaler Gateway VIP...

WEM Admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!"

WEM admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!" The Citrix WEM Console Trace.Log file located in the user profile %username% reports the following error: "Exception - ConnectToBroker.Run : System.Net.Sockets.SocketException : No...

ICA File Can't Be Launched by CDViewer for Specific User

Click the XenDesktop icon on StoreFront, IE11 doesn't invoke CDViewer to get through to XenDesktop. 2. Click the XenDesktop icon on StoreFront, Chrome 46.0 downloads the ICA file, clicking the downloaded ICA file doesn't invoke CDViewer to get through to XenDesktop. Usercan logon to same VDA...

Getting an error "Your changes could not be saved due to an invalid configuration of the account"

After the installation of receiver with Single sign-on enabled, users get above error message...

Unable to access NetScaler MAS 12 using LDAP authentication with the error "User not authorised for any operation"

Unable to access NetScaler MAS using LDAP authentication with the error "User not authorized for any operation"...

How to Save CDF Monitor Logs On A UNC Network Share

Due to local disk space constraints or for Non-Persistent VDA's administrator may want to save the CDF Monitor logs on a UNC network share...

Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront

The following error is displayed due to DNS misconfiguration on StoreFront: Cannot Complete Your Request...

What are Hung Threads and why is the StreamProcess terminating?

On PVS Servers StreamProcess Hung Threads can lead to poor performance, constant target re-connections and even full outages. These Hung Threads are usually detected by looking at the Windows Application Event logs. The following Events will be recorded: Level| Source| Id| Text ---|---|---|---...

COM Port Redirection: How to map a client COM port to a server COM port

LPT and COM port settings are configurable via Studio in XenApp / XenDesktop 7.9 or newer. In versions 7.0 through 7.8, these settings were only configurable using the registry. For more information, see Port redirection policies in Citrix Documentation. Client COM port mapping allows devices...

Failed to Publish Image to PVS server, Unidesk Agent error: "The specified service does not exist"

When publishing a Citrix App Layering image to PVS, you might get an error like this - Error: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. You may also see 'Access is Denied'. This is recorded in the Unide...

App Layering: Nutanix AHV 5.5 support requires ELM 4.9 or above

App Layering 4.8 and before is not compatible with networking changes in Nutanix AHV 5.5. Depending on the operation you are performing, you may see any of these errors: Failed to connect to the server at 'host' A failure occurred connecting to the Nutanix server. Error = write EPROTO...

App Layering - Shutdown for Finalize Error, "A RunOnce script is outstanding"

In any layer, when creating it, you must double-click on the Shutdown for Finalize script, where we determine that there are no pending Windows operations that need to complete before we finalize. When you run this, you may see this: Layer Finalize is BLOCKED, The outstanding items are: 'a RunOnc...

Application Shortcuts disappear when connecting to server where the profile already exists

When first logging into a server and the user profile is created for the first time, application shortcuts as configured in WEM appears on Desktop. Application shortcuts configured in WEM: Shortcuts created on desktop of new user profile: Shortcuts deleted after subsequent logins...

How to disable SSL protocols on XenMobile server

XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...

How to Capture a Memory Dump from a Provisioned Target in VMware Environment

This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...

NetScaler Gateway 11.0 VPN Client and EPA Plug-in Does Not Work With Chrome Version 42 and Later

The Client and EPA Plug-ins don't work with the latest Chrome versions as support for NPAPI is disabled by default. The support will be deprecated entirely in Chrome version 45 in September 2015. From Chrome version 42, all NPAPI plugins will appear as if they are not installed. This will affect...

New SCSI Controller Causes Windows to Prompt for a Reboot After Installing the Device

When powering on a machine after changing to a new host, you are immediately presented with a dialog box saying: "You must restart your computer to apply these changes"...

App Layering/Unidesk: If user logs in before Office activation script runs, Office licensing will break

When a user logs in and runs an Office component, they may immediately see "Please wait while setup configures microsoft office", which will run a repair function, which will fail. If they have Lync installed, then that Office component might run immediately without any interaction from them. Or...

The list of Windows Updates is usually wrong in app/platform layers and published images/desktops

The Windows Update history is correct only in the layer where the updates were actually installed. So you can only rely on the displayed list of Windows Updates when you are editing the OS layer, because Windows Updates must always be installed in the OS Layer. Similarly, you can only rely on the...

Citrix App layering: Recipe for USB Drivers With VMWARE Horizon View 5.X

Overview The purpose is to explain a process for getting USB Hardware related device drivers working in a Unidesk Layer in conjunction with software application that may require peripheral device support. Tested Devices This document utilize these kinds of devices in our testing: Dell USB Laser...

How to export log files from the Citrix Enterprise Layer Manager (ELM)

NOTE: These steps apply to AL prior to 2204. See CTX463786 for the new interface steps You can export logs for your Citrix Enterprise Layer Manager ELM, and send them to the Citrix Support. This article explains what log files are available for export, and which log files are useful for what kind...

Error "License cannot be retrieved. Either the NetScaler..." When Adding NetScaler Instance to NetScaler MAS Inventory

When trying to add NetScaler instance to inventory it fails with the following error message: "Trying to connect to "IPoftheNetScaler" Error: License cannot be retrieved. Either the NetScaler is unresponsive or the login credentials are incorrect."...

StoreFront 3.5 to 3.8 upgrade fails.

In the MSI logs we get following error: An error occurred creating the configuration section handler for citrix.deliveryservices/protocolTransitionSettings: Could not load file or assembly 'Citrix.DeliveryServices.ProtocolTransition.Configuration, Version=2.6.0.0, OR An error occurred creating th...

StreamProcess.exe is consuming high CPU spike on PVS Servers.

The Streamprocess.exe was consuming high CPU on the PVS servers. The Perfmon suggested sustained spike in Kernel mode and process dumps revealed that we were waiting for the Packet Send & Receive...

FAS Authentication fails with an error "The username or password is incorrect"

When we try launching application or desktop with FAS configured in the StoreFront, we get an error "The username or password is incorrect"...

How Do I Perform Complete SSL Certificate Monitoring and Management Using NetScaler MAS

NetScaler Management and Analytics System allows you to perform complete SSL Certificate monitoring and management operations from one single console. When a NetScaler appliance is discovered in MAS, all the certificates that reside on the NetScaler appliance also get copied to MAS. This gives MA...

Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.

Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...