5316 matches found
How to Remove and Replace a NetScaler in High Availability (HA) Pair Setup
This article helps you address RMA replacements and includes instruction on how to backup configurations, upgrade or downgrade shipped software version, and setup of RPC password on NetScaler. Before you Begin Label all interfaces/cables prior to swap Requirements A Windows client or server with...
Citrix Receiver Installation NOT successful for 'XenApp Web Plug-in', error: 1612
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information After uninstalling Receiver for Windows, re-installation fails with the following error: Installation N...
How Do I Perform Complete SSL Certificate Monitoring and Management Using NetScaler MAS
NetScaler Management and Analytics System allows you to perform complete SSL Certificate monitoring and management operations from one single console. When a NetScaler appliance is discovered in MAS, all the certificates that reside on the NetScaler appliance also get copied to MAS. This gives MA...
Published Windows Explorer does not retain icon size and layout settings with Profile Management enabled.
Under certain circumstances, users may find that some Windows Explorer settings are not retained after closing a published Windows Explorer session. These settings are saved in the registry under HKEYCURRENTUSER\Software\Classes\Wow6432Node\Local Settings\Software\Microsoft\Windows\Shell\Bags...
How to Disable File Transfer Feature Using Receiver for HTML5 and Receiver for Chrome
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article describes how to disable file transfer using Receiver for HTML5 and Receiver for Chrome...
How to renew or request an SSL Certificate in Citrix Endpoint Management (XenMobile) Server
This article describes how to request or renew an SSL certificatefor Citrix Endpoint Management XenMobile Server...
How to launch applications Using Windows 10 Edge Browser
Launch applications using Windows 10 Edge Browser...
NTLM Authentication on NetScaler
With the release of NetScaler 11 build 64.34, the requirements and configuration for NTLM authentication have changed. It is a common use case to authenticate using Kerberos when users are internal on the network but for external users who cannot reach Active Directory, we fallback to NTLM. The...
Event 4003 on StoreFront Servers
The following eventisdisplayed in the event viewer: First error message: Log Name:Citrix Delivery Services Source:Citrix Store Service Date:7/22/2016 12:05:09 PM Event ID:4003 Task Category: 12346 Level:Error Keywords:Classic User:N/A Computer:StorefrontSrv.Contoso.com Description: All the Citrix...
Error:"Cannot Connect to the vCenter Server due to a Certificate Error"
When adding a host connection to a vmware server the following error message is displayed: "Cannot connect to the vCenter server due to a certificate error. Make sure that the appropriate certificates are installed on the VCenter server, and install appropriate certificates on every controller in...
Linux VDA login fail
The newly installed LVDA encountered a login failure. When launching the virtual desktop, the Linux login screen appears, but even after manually entering the correct username and password, the system fails to authenticate and proceed to the desktop environment...
Citrix Monitor: user logon time is really high due authentication time
When checking Citrix Director or DaaS Monitoring, on user's Logon Performance, we can see that the Average Logon Duration is high Checking in individual user's logon, Authentication time is really high for some users, what increases the average time...
Citrix DaaS: ICA Launch might fail because of Zone misconfiguration when Connectors are in LHC mode
Session Launch might fail because of Zone misconfiguration when Connectors are in LHC mode. The issue may occur if configured resources are in the Initial Zone. A Zone is equivalent to a resource location. When you create a resource location and install a Cloud Connector, a zone is automatically...
XenServer - How to change the management IP addresses of all hosts in the pool
This article describes how to change the management IP address of all hosts in the pool...
CVAD2203 - MCS catalog update failure with error "Machine <MasterImageVM> is not found"
MCS catalog update failure - Error - Machine is not found Terminating Error: An error occurred while publishing the image. Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction...
DaaS - Client IP detection for Network Location Service
How is actual Client IP determined for Network location detection, when traffic from both internal and external Clients is routed through a Proxy? This is important when Clients access the Cloud Workspace through a Proxy, irrespective of Client's location - inside or outside corporate network...
AutoUpgradeLoggerTask error is observed for every 5 minutes after Cloud Connector upgrade
Since the upgrade was completed, they receive an error message in event viewer from AutoUpgradeLoggerTask every 5 minutes...
CVAD- 2308- Delete VM operation is showing access denied in the Web studio and same works in studio.
After the upgrade of the site from 2305 to 2308, the delegated users get a permissioned denied message when trying to delete a VM. Other operation from the web studio works fine. Same delete operation works fine in the desktop studio, but it shows access denied in the web studio. Under the CDF...
CVAD LVDA - How to update list of Controllers on a Linux VDA
Instructions to update the list of Controllers on a Linux VDA...
uberAgent is unable to read encrypted credentials stored in Windows Credential Store
Customer is attempting to store encrypted credentials in the Windows Credentials Store as described in the uberAgent documentation https://docs.citrix.com/en-us/uberagent/7-3-1/uxm-features-configuration/username-and-configuration-setting-encryption-2.html, but uberAgent is unable to read the...
Session Recording 2402 - Sessions not getting recorded even though Session Recording is enabled
When the user logs on, users were not seeing the Session Recording notification and also the sessions did not get recorded. We can see some 0KB files on the server side. Session Recording policy was set to record sessions for all users with notification. Session Recording Agent was configured to...
uberAgent data from Windows 11 does not appear in Splunk
Checking the uberAgent UXM app in Splunk for a Windows 11 machine, or querying index=uberAgent for a specific machine, will return no results. The uberAgent.log from the Windows 11 machine will contain the following error. Error: 'wmic' is not recognized as an internal or external command,operabl...
Citrix Workspace App fails to install when a later version is present on the system
The customer had upgraded Citrix Workspace App for Windows to the latest release. Afterwards it was decided to install an older LTSR release of Citrix Workspace App for Windows. Attempting to install the older version of Citrix Workspace App over the latest release of Citrix Workspace App failed...
Citrix App Layering - Error "Cannot convert undefined or null to object"
Unable to import layers from a remote share. While attempting to connect to a share, we see the error "Cannot convert undefined or null to object". The error message is displayed after about 10 mins...
CVAD: Importance of LogonTimings WMI class for reporting Logon Duration in Citrix Director
Ques: Why is LogonTimings WMI class important for reporting Logon Duration in Citrix Director? Ans: LogonTimings WMI class is crucial for monitoring and reporting logon durations in Citrix environments. It provides detailed metrics that help administrators analyze and troubleshoot logon performan...
uberAgent - Splunk dashboard does not display information about applications and desktops from DaaS
Splunk dashboard CVAD/DaaS Applications & Desktops does not display any information about published applications and desktops for DAAS. uberAgent.log file located in C:\Windows\Temp on the machine used for Citrix Cloud monitoring shows the errors: 2025-03-05 12:11:08.145...
Citrix - CSP Monthly Consumption licenses EOL
On 01-Mar-2025, Citrix Service Providers running License Server v11.17.2 build 51000 with a combination of certain types of licenses were unable to launch end user sessions. The impacted licenses were associated with a discontinued licensing offering. There were some cases where partners on the n...
Citrix Workspace App for Windows - Blank window and no authentication prompt
Citrix Workspace App for Windows SelfService does not display authentication prompt. It stays with a blank screen. End user can browse the store URL, login and launch apps/desktops successfully...
Connecting To Cloud Via a PVS Wizard Results In Grey Screen During Authentication
When attempting to authenticate to the Cloud SDK, you see a grey screen but no option to logon...
Microsoft Security Update Validation Report January 2025
Microsoft’s January 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...
Bidirectional Content Redirection: Local web browser window does not become foreground
The logic of Bidirectional Content Redirection feature is that if the URL is opened via a client-side redirect. Bidirectional Content Redirection feature is using the Microsoft API SetForegroundWindow directly to bring the window to the foreground, but it still doesn't work as expected in the...
After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session.
After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session connected from Citrix Worksapce app 2203.1 LTSR...
Could not open websocket connection please try by login again /nsconfig/sshd_config.
After Upgrade to 13.1 53.17, the customer is not able to do several actions in the Netscaler, including generate the support bundle from the GUI or connect to the CLI through the GUI, error: Could not open websocket connection. Please try by login again...
Citrix Virtual Apps and Desktop - VDA Session Issues
Introduction This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issue...
Critical Error: "Unable to contact the database server. Ensure Provisioning Services is configured correctly"
When starting Provisioning Services Console, the following error appears: “Critical Error: Unable to contact the database server. Ensure Provisioning Services is configured correctly”. Background After running the Configuration Wizard and configuring a user account for the Provisioning Services,...
License Acquisition Error 500 Occurs and Workspace Control Fails
Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...
TCP Ports get exhausted on the StoreFront server
StoreFront refuses to create connections and we get below events : Event ID 4231 : Request to allocate an ephemeral port number from the global TCP port space has failed due to all such ports being in use. Event ID 4227 : TCP/IP failed to establish an outgoing connection because the selected loca...
Error: "Invalid disk file for [vDisk name]. Cannot add disk" when Importing vDisk
When importing vDisk, the following error appears: “Invalid disk file for vDisk name. Cannot add disk” After clicking OK, the following error appears: “The scan did not find any new vDisks”...
Error: 'An error occurred during upload.' While Attempting to Add Licenses through the License Management Console
Certain license files cannot be imported using the Citrix Licensing Management Console. When trying to import these files, the console reports an error message: "An error occurred during upload." Thisissue only occurs whenthe Citrix Licensing Management console is run on Windows Server 2008...
Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error
Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...
POODLE SSLV3.0 Security Issue Workaround for License Server
Citrix Licensing 11.12.1 for Windows might be vulnerable to the Padding Oracle On Downgraded Legacy Encryption POODLE vulnerability. POODLE affects older standards of encryption - Secure Socket Layer SSL version 3 but not the newer encryption method Transport Layer Security TLS. Citrix suggests t...
How to Image a Target Device Using the Imaging Wizard
This article describes how to image target device using the Imaging Wizard. Prerequisites Enable Windows Automount on Windows Enterprise Server operating systems. Disable Windows Autoplay. Remove any virtualization software before performing a conversion. Verify adequate free space exists on the...
XenMobile 10 Logs Collection Guide
This article illustrates the log collection process on devices such as iOS, Android and Windows Phone for the various XenMobile components including - App Controller, NetScaler Gateway, XenMobile Device Manager and Citrix Secure Hub. For the latest information on logcollection process refer to...
Image preparation step 'FixSCCM' failed. error
When updating a catalog with MCS this error is seen . Image Preparation Finalization Failed Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction sdkProvisioningSchemeAction at...
Service Continuity doesn't work on CWA ChromeOS version 2312 or older
Service Continuity doesn’t work when using Citrix Workspace App for ChromeOS version 2312 or older. The Service Continuity banner doesn’t show up in case of Cloud outages on Citrix Workspace App for Chrome OS. This occurs even when Service Continuity is enabled via Google Admin Console for the...
Microsoft Security Update Validation Report March 2024
Microsoft’s March 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...
Clicking "Allow" in "Open Citrix Workspace Launcher" does not redirect to the next page
In Windows 11, go to the Workspace app for website in Edge and click on "Detect Citrix Workspace app" and you will see the "Open Citrix Workspace Launcher" prompt. Clicking "Allow" at that prompt does not redirect to the next page. Auto Redirection to Desktop/App list via Gateway stuck in "Detect...
SSO logon to Director fail via Edge/Chrome/Firefox
SSO logon to Director fail when accessing from outside of Director server computer via Edge/Chrome/Firefox. IE or IE mode works fine and any browser on Director server works fine User get "An internal error has occurred" error even if credential is manually input...