Security Update for Citrix XenServer

Description of Problem A security issue has been identified within Citrix XenServer that may allow the malicious administrator of a guest VM to cause the host to crash. This issue affects Citrix XenServer 7.2 and Citrix XenServer 7.1 LTSR CU1. A CVE identifier is not presently available for this...

How to Capture a Memory Dump from a Provisioned Target in VMware Environment

This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...

The list of Windows Updates is usually wrong in app/platform layers and published images/desktops

The Windows Update history is correct only in the layer where the updates were actually installed. So you can only rely on the displayed list of Windows Updates when you are editing the OS layer, because Windows Updates must always be installed in the OS Layer. Similarly, you can only rely on the...

Citrix Receiver for Windows shows Authentication Window or Receiver prompts periodically

Citrix Receiver for Windows authentication prompt and/or receiver prompt pops up randomly...

How to export log files from the Citrix Enterprise Layer Manager (ELM)

NOTE: These steps apply to AL prior to 2204. See CTX463786 for the new interface steps You can export logs for your Citrix Enterprise Layer Manager ELM, and send them to the Citrix Support. This article explains what log files are available for export, and which log files are useful for what kind...

How to Configure SAML- Introduction?

SAML is an XML-based open standard which enables authentication of users across products or organizations. SAML is used by identity providers such as Google and by identity and authentication products such as Microsoft AD FS, Ping Identity, CA SiteMinder and more. Citrix customers wish to use...

How to add Storefront to Server Group

Storefront 2.6 - Setting up second storefront to delivery controller...

NetsCaler: Smart Card Authentication with EULA using nfactor

We need to do Smart Card Authentication on the NetScaler virtual server NetScaler Gateway or Load balancing and also we need the users to accept the End User License Agreement EULA before they could access the backend resource...

How to Troubleshoot Citrix ADC(NetScaler) Reporting Tab Related Issues

This article describes how to troubleshoot NetScaler Reporting tab related issues. An example scenario used in this article is when users go to Reporting tab on NetScaler and it does show any data or reports...

How to Enable AuthManager logging in Citrix Workspace App for Linux

This article describes the procedure to enable AuthManager daemon logging which is responsible for Authentication of the client with the WebInterface/Storefront. This will be useful in troubleshooting Authentication Issues...

How to Configure a Store Using PowerShell

This article lists and explains the commands to create and configure a store using PowerShell...

Error: "Page Can't be displayed" When Connecting to StoreFront Through NetScaler Gateway

The following error is displayed when connecting to StoreFront through NetScaler Gateway: Page Can't be displayed...

FAQ: Upgrading Operating System on Server Running StoreFront

Q: Is upgrading the operating system version on a server running StoreFront supported? A : Upgrading the operating system version on a server running StoreFront is not supported. Citrix recommends that you install StoreFront on a new installation of the operating system. All the servers in a...

How to Restore NetScaler SDX to Factory Default Settings

This article describes how to restore NetScaler SDX to factory default settings. Important Points to Note 1. The procedure mentioned in this article is for troubleshooting or a last resort step only. The recommend procedure to restoreNetScaler SDX to factory default settings is using SVM GUI . 2...

How Do I Configure Framehawk Support on NetScaler Gateway?

This article describes how to configure Framehawk support on NetScaler Gateway. Use Case With the increase of mobile users adopting tablets and smartphones, it is critical to ensure a rich virtual application and desktop user experience on Wi-Fi and cellular networks where network quality may be...

Database Connection Issues in XenDesktop and Provisioning Services

When adding a Delivery Controller to a site, the following error appearsin the XenDesktop studio: “The services could not connect to the database. Possible reason for message: The database server may not be allowing remote connections. Ensurethe database server is setup correctly and that the...

Citrix Monitor: user logon time is really high due authentication time

When checking Citrix Director or DaaS Monitoring, on user's Logon Performance, we can see that the Average Logon Duration is high Checking in individual user's logon, Authentication time is really high for some users, what increases the average time...

Citrix DaaS: ICA Launch might fail because of Zone misconfiguration when Connectors are in LHC mode

Session Launch might fail because of Zone misconfiguration when Connectors are in LHC mode. The issue may occur if configured resources are in the Initial Zone. A Zone is equivalent to a resource location. When you create a resource location and install a Cloud Connector, a zone is automatically...

NetScaler: FQDN based service is Down

FQDN based service is not coming UP and showing Server State as DOWN The Monitor status might be "Domain name not resolved" But from CLI, if you tried to resolve the hostname it might show the response...

NetScaler Console -14.1 43.50: Scheduled 2 stage upgrade fails for NetScaler in HA.

Upgrade Jobs fails for NetScaler when we configure scheduled 2 stage upgrade process from NetScaler Console. The jobs seem to create several subtasks that are failing. It completes upgrade on 1 NetScaler but does not upgrade the second one. This happens after upgrading the NetScaler Console to...

CVAD 2402 - Citrix Storefront SSO failed after change the Base URL

After the customer modified the Base URL setting to use a different hostname, single sign-on SSO functionality stopped working for all users across the environment. However, when the Base URL is reverted back to the original hostname of the StoreFront server, single sign-on resumes normal operati...

CVAD2203 - MCS catalog update failure with error "Machine <MasterImageVM> is not found"

MCS catalog update failure - Error - Machine is not found Terminating Error: An error occurred while publishing the image. Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction...

[NetScaler-AAA] The Radius action cannot be performed in nFactor auth

In nFactor auth, the Radius action is the second factor but cannot be performed. nFactor flow is simple and is like below: AAA vServer: DomainRadiusvS Login Schema: DualAuthSchema Authn Policy: DomainLDAPPol Expression: true Action: LDAPAct Next Factor if Success: RadiusPollable Login Schema:...

DaaS - Client IP detection for Network Location Service

How is actual Client IP determined for Network location detection, when traffic from both internal and external Clients is routed through a Proxy? This is important when Clients access the Cloud Workspace through a Proxy, irrespective of Client's location - inside or outside corporate network...

Webex App for VDI not optimized

Webex App for VDI is working with fallback mode, instead of VDI-optimized mode...

LVDA is getting unregistered after the upgrade to 2402 LTSR

Unable to launch the Linux Published desktop with below error VDA is going to unregister state based on the VDA side logs and CTXVDA service is not starting...

uberAgent - unable to upload data to Splunk in environment with restricted internet access

uberAgent data is not available on the Splunk dashboard. Agents are reporting correctly when Admins allow full internet access on the firewall. uberAgent log file located in C:\Windows\Temp default location shows the issue with CurlSend attempt, example: 2025-05-02 10:31:10.439...

"Cannot Complete your request" during enumeration for DUO OAuth in 2 factor setup

Getting " Cannot complete your request" after duo push is successfully sent. In the url tab, we could see the client connection being pointed to storefront successfully...

Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error

Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...

Citrix Virtual Apps and Desktops - 3DExperience application crashes randomly inside ICA Session

Users might see that the 3DExperience.exe application from Dassault Systems crash randomly inside the ICA Session. The problem started after a major network outage...

Citrix DaaS | Workspace expiration period forced Users to re-authenticate

When the user logs in to workspace URL, they are unexpected behavior while using CWA. -They will be prompted to keep themselves logged in due to a Inactive policy set. -Once they select keep me logged in, the workspace page gets refreshed and they don't see any apps or desktops...

NetScaler: Securing HA Management IPs and FQDN with SAN Certificates

Securing Management IP and FQDN for High Availability Citrix ADCs with SAN Certificates Ensuring the secure management of your Citrix Application Delivery Controllers ADCs in a High Availability HA setup is crucial for maintaining the integrity and confidentiality of your infrastructure. This...

Citrix Virtual Apps and Desktop 2402 - Citrix applications could not be maximized after minimizing

Users with multiple monitors might find that after minimizing a Citrix published application on an external screen, then disconnecting and reconnecting that screen, the application fails to maximize correctly. It might appear small, in the wrong place, or seem frozen...

Desktop VDA installation on Surface Pro with ARM64

VDA installation and setup on Surface Pro device with ARM64 Processor...

Linux VDA 2203: Can not register to Delivery Controller

User failed to launch published desktop, VDA failed to register Delivery Controller in Citrix Studio...

Citrix App Layering - Error "Cannot convert undefined or null to object"

Unable to import layers from a remote share. While attempting to connect to a share, we see the error "Cannot convert undefined or null to object". The error message is displayed after about 10 mins...

Citrix Cloud: Workspace App configuration is missing silent plugin install for teams or other apps

To understand reason for certainplugin install for teams or other apps is currently unavailable along workspace configuration of Daas console On trying to enable the "Updates and Plug-ins" options for MSTeam, WebEx or Zoom the options to enabled or disable the below are not showing or missing in...

CVAD: Role of "Citrix Profile Management" service in reporting logon duration in Citrix Director

Q. What is the role of "Citrix Profile Management" service in logon duration reporting? Ans. The Citrix Profile Management service is responsible for collecting logon duration data from the Virtual Delivery Agent VDA. It gathers information about the logon process, including the time taken for...

uberAgent - Splunk dashboard does not display information about applications and desktops from DaaS

Splunk dashboard CVAD/DaaS Applications & Desktops does not display any information about published applications and desktops for DAAS. uberAgent.log file located in C:\Windows\Temp on the machine used for Citrix Cloud monitoring shows the errors: 2025-03-05 12:11:08.145...

Driver Disk for Qlogic qla2xxx 10.02.13.00_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...

PVS Server Down In Console After Upgrade to 2402CU1

After upgrading the first PVS Server in the FARM to 2402 CU1 and running the Configuration Wizard the PVS Server appears down in the console. The Configuration Wizard completes with errors. The following is one example found in the AOT logs:...

Could not open websocket connection please try by login again /nsconfig/sshd_config.

After Upgrade to 13.1 53.17, the customer is not able to do several actions in the Netscaler, including generate the support bundle from the GUI or connect to the CLI through the GUI, error: Could not open websocket connection. Please try by login again...

PVS Configuration Wizard fails when connecting to the database

The customer has PVS servers running in Azure. In the PVS Configuration Wizard, in the "Database Server" dialogue when specifying Authentication "Active Directory Password ", and proceeding with specifying a domain username and password results in an error...

XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144

Description of Problem Two issues have been identified, the first of which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and the second of which affects Citrix Hypervisor 8.2 CU1 LTSR only. The first issue, which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR, may allow...

Critical Error: "Unable to contact the database server. Ensure Provisioning Services is configured correctly"

When starting Provisioning Services Console, the following error appears: “Critical Error: Unable to contact the database server. Ensure Provisioning Services is configured correctly”. Background After running the Configuration Wizard and configuring a user account for the Provisioning Services,...

How to Publish an Application Using a Shortcut (.lnk file)

This article outlines two options for publishing shortcuts in the XenApp environment...

Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error

Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

StoreFront Displays Incorrect Username

When there are multiple users with the same log on name in different domains, StoreFront displays incorrect name. For example, if the domain names are domain1\jdoe and domain2\jdoe for John Doe in domain 1 and Jane Doe in domain 2, StoreFront displays the incorrect display name when the user from...

XenMobile 10 Logs Collection Guide

This article illustrates the log collection process on devices such as iOS, Android and Windows Phone for the various XenMobile components including - App Controller, NetScaler Gateway, XenMobile Device Manager and Citrix Secure Hub. For the latest information on logcollection process refer to...

How to Mount and Unmount a vDisk Version from the Command Line Interface

This article describes how to mount or unmount a vDisk version from the Command Line Interface. Background CVhdMount utility is used to mount and unmount a vDisk version...