5314 matches found
How to get dump file of random crash process with ProcDump tool
ProcDump can be activated as a postmortem debugger in Windows OS. The crash dump file can be automatically generated if a process crashed...
How to convert PFX certificate without importing password to PEM certificate on ADC
This article provides instruction on how toconvert PFX certificate with importing password to PEM certificate in our document using "Import PKCS12" on GUI. Refer to...
Azure MCS catalog update fails with FailedToStartImagePreparationVm - CreateUpdateVm-1 timed out
Unable to update a machine catalog for an Azure hosted MCS deployment. The MCS process fails early about 15% into the update The error message shows "Error - Terminated", and the action name is "MCUpdateMachineCatalog" The full stack trace is similar to this : TerminatedStack Trace: at...
Secure mail stops responding for some users
In some customer environments, SecureMail will occasionally lock up or stop responding. In order to recover, the user needs to reboot his device. Examining SecureMail logs, we observe timeout errors...
Workspace app timeout when launching desktop VDI which is in powered off state
VDA is in powered Off state on the hypervisor. User clicks on the desktop icon and machine starts on hypervisor due to powerOnlaunch request and registers but the launch fails with the below error : Citrix Workspace : Could not start appThere was a problem contacting "XXX"...
One client failed on installing CWA due to it failed detecting the Edge Webview2 installation
One client failed on installing CWA in an intranet environment due to it failed detecting the Edge Webview2 installation.Manually install Webview2 with full-blown installer again still can't fix this issue...
Service 'Citrix Workspace Updater Service' (CWAUpdaterService) Failed to Start When Installing CWA
Failed to install CWA. Error message shows:Service 'Citrix Workspace Updater Service' CWAUpdaterService failed to start, Verify that you have sufficient privileges to start system services...
Citrix License Telemetry FAQ
General License Telemetry Questions What was announced? In mid-November 2024, Cloud Software Group made changes regarding license telemetry for on-premises customer-managed environments which use the Citrix License Server: Starting with License Server 11.17.2 Build 40000, the on-premises...
How to add all VDA logon user accounts in "Direct Access Users" group automatically
Add all user accounts in "Direct Access Users" group automatically...
Driver Disk for Microsemi smartpqi 2.1.20-035 - For Citrix Hypervisor 8.2 LTSR
Who Should Install this Driver Disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Version ---|--- smartpqi| 2.1.20-035 Issues Resolved In this Driver Disk Includes general...
How to manually upload Telemetry data to CIS
This article explains the steps required when manually uploading the Telemetry data to CIS. Prerequisites V11.17.2 build 40000 license server or newer You must disable the automatic data upload before choosing to upload manually. Perform the following steps on your IT-managed/on-prem license serv...
Error connecting to PVS Farm with Credentials from trusted domain using Selective Trust
When connecting to the PVS Farm "localhost" with credentials from a trusted domain, an error is thrown that reads: "Error Domain Controller" and "unable to connect to the domain Controller if any or the default rootDSE. Error code: 60075030, message: Access is denied Exception from HRESULT:...
Configure Virtual Channel Allow List for Epic Slingshot and Epic Warp Drive
The Virtual Channel Allow List feature has been enabled by default as of CVAD 2109 and has been carried forward to CVAD 2203 LTSR. When the allow list is enabled, Epic Slingshot and Epic Warp Drive require configuration of the Virtual Channel Allow List for their associated virtual channels to...
How to view the current EPA Plug-in version on ADC
This article describe how to view current EPA Plug-in version on ADC...
CWA Android : Citrix Workspace could not verify server or email address, Error code 437
CWA Android : Getting an error "Citrix workspace app could not verify the specified server or email address error code 437". when trying to logon to Workspace app for second time it shows this error...
How to Configure RDP Load Balancing by Using Remote Desktop Gateway Server on NetScaler Appliance
This article describes how to configure the Remote Desktop Protocol RDP server load balancing by using a Remote Desktop Gateway server on a NetScaler appliance. Background A Remote Desktop Gateway server is a gateway that enables authorized users to connect to remote computers on a corporate...
Intermittent Session Launch Failure with Active/Active StoreFront Server Groups
Users intermittently fail to receive ICA files from StoreFront when trying to launch a new session in the following circumstances all of the below conditions must apply: Multiple active StoreFront server groups are in use, connected by GSLB, configured either for direct access or authentication...
Citrix Studio Mandatory Upgrade
Citrix Studio shows the messageMandatory Upgrade...
How to add secure attribute for citrix_ns_id cookie to Citrix Application Firewall Profile
Adding secure attribute for citrixnsid cookie...
Citrix Xenserver 7.1CU2 to Citrix Hypervisor 8.2 upgrade gets stuck at Boot Screen for servers with HPE Smart Array
After the Host is booted into the installer kernel it gets stuck at following screen...
EPA scan Fails. Error: Failed sending epaq
Error: Failed sending Epaq We will see following error in plugin logs: 2022-01-14 07:03:05.860 | Tid: 10876 | ERROR | nsstartepa | 1030 | Failed sending GET epaq. Return code: -4 2022-01-14 07:03:05.860 | Tid: 10876 | DEBUG | nsstartepa returning Failed sending epaq Following message will be seen...
Silent Command Line Upgrades of Workspace App without SelfService Fail Abruptly
Scenario: a command line installation of Workspace App where the/Silent parameter is used will simply stop within 30 seconds. This might occur during installations from the command line or through some management platform for example: SCCM, or BigFix or even Windows Active-Directory Group Policy...
"Cannot complete request" when connecting to SAML enabled store externally in Multi-Domain environment
"Cannot complete request" error with SAML enabled store in Multi-Domain environment Two-way Trust is added for the two domains where Infrastructure servers StoreFront, Federated Authentication Server, etc. are in Domain A and Users are in Domain B that is two different domains. Azure AD is the...
Citrix ADC - Error: "Invalid private key, or PEM pass phrase required for this private key" on FIPS device
When trying to export a PFX file from a certificate that has already been uploaded to the ADC, we get the error "Invalid private key, or PEM pass phrase required for this private key" , even after making sure the correct certificate and private key is selected, as well as entering the correct...
SD-WAN Diagnostics Tool traffic (ping, traceroute and iperf) is being dropped by firewall policy
SD-WAN Diagnostics Tool traffic ping, traceroute and iperf is being dropped by a firewall policy manually configured to drop traffic that has not been explicitly allowed...
Driving the Citrix Receiver Self-Service Plug-in Programmatically
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Self-Service Plugin SSP is the component within Receiver 4.0 onwards that is responsible for...
Citrix PVS: Target Devices giving error message "login request timed out " after Power Outage
After an interruption in service, some target devices are giving an error "login request timed out"...
Getting " Your account cannot be added using this server address" error when VPN Session policy is configured with CLASSIC EXPRESSION and bound under AAA User/Group
User tries to connect to Citrix Gateway Vserver from Citrix Workspace will be getting " Your account cannot be added using this server address" when VPN Session policy for Citrix Receiver is configured with CLASSIC EXPRESSION and bound under AAA User/Group a shown below. No issue occurs through W...
Updates to XenVIF Windows I/O driver - For Citrix Hypervisor and XenServer
Who Should Read This Article? This information is for customers using Citrix Hypervisor or XenServer who are entitled to receive automatic Windows I/O driver updates on their Windows VMs. Latest version The following versions of XenVIF are the latest that are available through Windows Automatic...
Print Detective
Print Detective v1.2.1.5 Created Date: 5/21/2008 Updated Date: 6/2/2011 Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Description Print Detective is an information gathering utility...
Citrix UPS Print Driver Certification Tool
Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The Citrix UPS Print Driver Certification Tool can be...
Citrix App Layering 4: LayerPriority Utility
Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Introduction This utility is used to modify the layer priority of App layers. The documentation provided here includes an explanation of...
How to enable USB redirection for Citrix Receiver for Windows Store Edition
Objective This article describes how to enable USB redirection for Citrix Receiver for Windows Store Edition on Non Windows 10 S end points by installing USB redirection/monitor drivers which help in redirecting the devices, setting registry entries to set default redirection settings like allowi...
Citrix Quick Launch Tool - Testing Application and Desktop Launch
Please note: You can download the required file from the Citrix downloads website by visiting the following link: https://www.citrix.com/downloads/citrix-tools Citrix QuickLaunch Tool v4.2 Created Date: 12/20/2016 Modified Date: 12/30/2020 Description Citrix QuickLaunch has been written to offer...
Citrix StoreFront Security Update - Security Bulletin
Description A high severity issue has been discovered in Citrix StoreFront that, if exploited, would allow an attacker who is authenticated on thesame Microsoft Active Directory domain as a Citrix StoreFront server to read arbitrary files from that server. This issue has the following identifier:...
Unable to see ICA Latency and ICA RTT in CQI or Director
ICA Latency is incorrectly showing as 64,000 ms when using EDT via Citrix Gateway...
Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session
Citrix Workspace app 2006.1 for Windows takes long time to launch ICA session, comparing toCitrix Workspace app 1912 for Windows. In a Fiddler trace captured during session launch, you will see wfica32 attempting to connect tolocus.analytics.cloud.com:443 but failing...
Storefront 3.12 - Cannot Join Server Group - Joining the Server Group failed. Joiner cleanup was unsuccessful. Please refer to the Windows Event Log for Details
When attempting to add a Storefront Server to a Server group the following error is observed on Joiner Server: Error:Cannot Join Server Group - Joining the Server Group failed. Joiner cleanup was unsuccessful. Please refer to the Windows Event Log for Details. See image below Event logs: Event 1 ...
StoreFront - Citrix Subscriptions Store service not starting up on one storefront server in server group
When launching a published application an error message israndomly seen . "Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: Cannot contact Storefront" The issue is caused by subscription service store service not starting...
Director Does not Show NetScaler MAS Data, Network Tab Shows "Page Not Fonud"
NetScaler MAS data cannot be showed in director network tab --page was not found...
Manual generation of the App Layering agent self-signed certificate
Replace the self signed certificate which expires 2 years post agent installation...
PVS Imaging Wizard Fails With “ Failed to write disk” Message After It Finishes
Imaging Wizard fails with “ Failed to write disk” message after it finishes. The Imaging Wizard logs show: Failed to write disk \\.\PhysicalDrive1. Access is denied. 0x00000005...
Workspace App for mobile devices not showing apps - no apps available at this time - error 451
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. - iOS throws "No apps available at this time"after login attempt -Android throws Error code 451 afte...
WEM Admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!"
WEM admin console fails to connect with error "Error while connecting to the specified Infrastructure Server!" The Citrix WEM Console Trace.Log file located in the user profile %username% reports the following error: "Exception - ConnectToBroker.Run : System.Net.Sockets.SocketException : No...
ICA File Can't Be Launched by CDViewer for Specific User
Click the XenDesktop icon on StoreFront, IE11 doesn't invoke CDViewer to get through to XenDesktop. 2. Click the XenDesktop icon on StoreFront, Chrome 46.0 downloads the ICA file, clicking the downloaded ICA file doesn't invoke CDViewer to get through to XenDesktop. Usercan logon to same VDA...
Getting an error "Your changes could not be saved due to an invalid configuration of the account"
After the installation of receiver with Single sign-on enabled, users get above error message...
How to use GPMC to manage Citrix Policies (GPOs) for your DaaS environment
This article describes the required steps to be able to correctly setup and configure the management of Citrix Policies using Microsoft's Group Policy Management Console gpmc from a machine other than a Citrix Delivery Controller DDC...
Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12 or Application Enumeration failing through Safari 13.0.2 version via Citrix Access Gateway
Citrix Workspace App andCitrix Receiver cannot launchapplications automatically with Safari version 12...
Unable to start application with SAML authentication "Cannot Start App" Event ID 28 Could not contact any Federated Authentication Servers
Launching an application or desktop fails when StoreFront is configured for FAS/SAML authentication. Error seen when user tries to launch an application or desktop: No errors are logged on the FAS server. Storefront will show event ID 28 with error showing "...Could not contact any Federated...