LVDA is getting unregistered after the upgrade to 2402 LTSR

Unable to launch the Linux Published desktop with below error VDA is going to unregister state based on the VDA side logs and CTXVDA service is not starting...

uberAgent - unable to upload data to Splunk in environment with restricted internet access

uberAgent data is not available on the Splunk dashboard. Agents are reporting correctly when Admins allow full internet access on the firewall. uberAgent log file located in C:\Windows\Temp default location shows the issue with CurlSend attempt, example: 2025-05-02 10:31:10.439...

"Cannot Complete your request" during enumeration for DUO OAuth in 2 factor setup

Getting " Cannot complete your request" after duo push is successfully sent. In the url tab, we could see the client connection being pointed to storefront successfully...

Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error

Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...

Citrix Virtual Apps and Desktops - 3DExperience application crashes randomly inside ICA Session

Users might see that the 3DExperience.exe application from Dassault Systems crash randomly inside the ICA Session. The problem started after a major network outage...

NetScaler: Securing HA Management IPs and FQDN with SAN Certificates

Securing Management IP and FQDN for High Availability Citrix ADCs with SAN Certificates Ensuring the secure management of your Citrix Application Delivery Controllers ADCs in a High Availability HA setup is crucial for maintaining the integrity and confidentiality of your infrastructure. This...

CVAD 2203- Services are failing intermittently after restart

After a database outage, restarting Citrix processes on the controllers, as well as rebooting the entire controller, results in crash notifications in event viewer and odd behavior...

Citrix Virtual Apps and Desktop 2402 - Citrix applications could not be maximized after minimizing

Users with multiple monitors might find that after minimizing a Citrix published application on an external screen, then disconnecting and reconnecting that screen, the application fails to maximize correctly. It might appear small, in the wrong place, or seem frozen...

Citrix Client redirected printers missing print vendor specific configurations

The customer observed some users reported that client printers mapped into their Citrix sessions were missing printer specific configurations. The most common reported issue from users in this case was that the second printer tray was not available when using Citrix published applications. Window...

Citrix Director - Unable to retrieve the list of Connections

Citrix Director does not show any 'Connection' information under 'Filters'. There is an error displayed in Director: "Data source unresponsive or reported an error. View Director server event logs for further information Refer Citrix KB article CTX130320" You can also find an event ID 5 logged by...

Desktop VDA installation on Surface Pro with ARM64

VDA installation and setup on Surface Pro device with ARM64 Processor...

Linux VDA 2203: Can not register to Delivery Controller

User failed to launch published desktop, VDA failed to register Delivery Controller in Citrix Studio...

Citrix App Layering - Error "Cannot convert undefined or null to object"

Unable to import layers from a remote share. While attempting to connect to a share, we see the error "Cannot convert undefined or null to object". The error message is displayed after about 10 mins...

Citrix Cloud: Workspace App configuration is missing silent plugin install for teams or other apps

To understand reason for certainplugin install for teams or other apps is currently unavailable along workspace configuration of Daas console On trying to enable the "Updates and Plug-ins" options for MSTeam, WebEx or Zoom the options to enabled or disable the below are not showing or missing in...

CVAD: Role of "Citrix Profile Management" service in reporting logon duration in Citrix Director

Q. What is the role of "Citrix Profile Management" service in logon duration reporting? Ans. The Citrix Profile Management service is responsible for collecting logon duration data from the Virtual Delivery Agent VDA. It gathers information about the logon process, including the time taken for...

uberAgent - Splunk dashboard does not display information about applications and desktops from DaaS

Splunk dashboard CVAD/DaaS Applications & Desktops does not display any information about published applications and desktops for DAAS. uberAgent.log file located in C:\Windows\Temp on the machine used for Citrix Cloud monitoring shows the errors: 2025-03-05 12:11:08.145...

Driver Disk for Qlogic qla2xxx 10.02.13.00_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...

Connecting To Cloud Via a PVS Wizard Results In Grey Screen During Authentication

When attempting to authenticate to the Cloud SDK, you see a grey screen but no option to logon...

PVS Server Down In Console After Upgrade to 2402CU1

After upgrading the first PVS Server in the FARM to 2402 CU1 and running the Configuration Wizard the PVS Server appears down in the console. The Configuration Wizard completes with errors. The following is one example found in the AOT logs:...

Could not open websocket connection please try by login again /nsconfig/sshd_config.

After Upgrade to 13.1 53.17, the customer is not able to do several actions in the Netscaler, including generate the support bundle from the GUI or connect to the CLI through the GUI, error: Could not open websocket connection. Please try by login again...

PVS Configuration Wizard fails when connecting to the database

The customer has PVS servers running in Azure. In the PVS Configuration Wizard, in the "Database Server" dialogue when specifying Authentication "Active Directory Password ", and proceeding with specifying a domain username and password results in an error...

WEM : Application shortcut display blank white icons

On the WEM Agent, custom application shortcut icons uploaded to the WEM Service are displaying as blank white icons...

XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144

Description of Problem Two issues have been identified, the first of which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and the second of which affects Citrix Hypervisor 8.2 CU1 LTSR only. The first issue, which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR, may allow...

Critical Error: "Unable to contact the database server. Ensure Provisioning Services is configured correctly"

When starting Provisioning Services Console, the following error appears: “Critical Error: Unable to contact the database server. Ensure Provisioning Services is configured correctly”. Background After running the Configuration Wizard and configuring a user account for the Provisioning Services,...

How to Publish an Application Using a Shortcut (.lnk file)

This article outlines two options for publishing shortcuts in the XenApp environment...

Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error

Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

StoreFront Displays Incorrect Username

When there are multiple users with the same log on name in different domains, StoreFront displays incorrect name. For example, if the domain names are domain1\jdoe and domain2\jdoe for John Doe in domain 1 and Jane Doe in domain 2, StoreFront displays the incorrect display name when the user from...

XenMobile 10 Logs Collection Guide

This article illustrates the log collection process on devices such as iOS, Android and Windows Phone for the various XenMobile components including - App Controller, NetScaler Gateway, XenMobile Device Manager and Citrix Secure Hub. For the latest information on logcollection process refer to...

How to Mount and Unmount a vDisk Version from the Command Line Interface

This article describes how to mount or unmount a vDisk version from the Command Line Interface. Background CVhdMount utility is used to mount and unmount a vDisk version...

Windows Screen Saver may not produce desired animation or image in ICA desktop session

Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 2

Package name: xms10.16.0.10205.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10108.bin Date: July 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensu...

"The published application you requested failed to start"

User unable to launch the published application "The published application you requested failed to start. The Citrix Server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator."...

Clicking "Allow" in "Open Citrix Workspace Launcher" does not redirect to the next page

In Windows 11, go to the Workspace app for website in Edge and click on "Detect Citrix Workspace app" and you will see the "Open Citrix Workspace Launcher" prompt. Clicking "Allow" at that prompt does not redirect to the next page. Auto Redirection to Desktop/App list via Gateway stuck in "Detect...

How to modify the HTTP/HTTPS port while connecting to the management IP of Netscaler?

Regarding modify the HTTP/HTTPS port when connecting to the management IP of Netscaler...

SSO logon to Director fail via Edge/Chrome/Firefox

SSO logon to Director fail when accessing from outside of Director server computer via Edge/Chrome/Firefox. IE or IE mode works fine and any browser on Director server works fine User get "An internal error has occurred" error even if credential is manually input...

How to enable the picture copy/paste operations between CWA client and VDA

This article describes how to restrict the copy/paste operations between CWA client and VDA, only keeping the picture copy/paste enabled...

Fail to create MCS machine catalog with error ID: XDDS: F0522F7D

The following error occurs when creating a catalog using MCS: ------ Error Id: XDDS: F0522F7D Exception: DesktopStudioErrorld: ProvisioningTaskError ErrorCategory: NotSpecified ErrorID: DiskConsolidationFailed TaskErrorinformation: Terminated InternalErrorMessage: Invalid diskFilename: storage...

How to check whether Citrix Licensing is in Grace Period using PowerShell?

This article describes how to use PowerShell cmdlets to check whether Citrix Licensing is in grace period and the number of hours remaining in the grace period...

How to create a custom log when a user 'logs in' or 'logs out' of the Gateway session.

Demonstrate on Citrix Gateway How to create a custom log when a user 'logs in' or 'logs out' of the Gateway to a Storefront session...

[NetScaler-Azure] NetScaler may RESET TCP connections randomly, RESET Code: 8201

NetScaler on Azure, you may observe that some TCP connections can be RESET by NetScaler unexpectedly, RESET code is 8201. For more information about Reset code, please see:Citrix ADC NetScaler Reset Codes reference...

Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

Dump files .dmp files with special characters are generated under C:\ drive in VDA randomly...

How To Enable DsAuthAzureAdNestedGroups Feature For Azure AD Nested Groups

Adding a group as a member of another group nesting is supported with the DSAuthAzureAdNestedGroups feature enabled...

How to remove HTTP Header with rewrite policy in NetScaler

This article describes how to deletespecific HTTP Request Header with rewrite policy in NetScaler...

How to specify the drive letter for the MCSIO Write Cache disk

Setting a specific Windows Drive letter to the disk created by the MCS Write Cache mechanism MCS IO / MCSWCDisk...

Citrix WEM Network drives are not being mapped

Network drive mapping set through WEM doesn't map the drive In the WEM action viewer, it is shown as applied to the required WEM agent No errors related to this in the event viewer or WEM logs...

Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"

Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...

SSL handshake failure when client hello contains cipher suit "TLS_EMPTY_RENEGOTIATION_INFO_SCSV"

During SSL handshake process in packet trace: 1. After client sending "Client Hello" contains cipher suit "TLSEMPTYRENEGOTIATIONINFOSCSV " to NetScaler, NetScaler replied "server Hello "、"certificate"、"server key exchange " and "server hello done" to client. Refer pic.1 2. client replies...

"pb_op_longer_hb for critical process NSPPE-00 (1285) 150 secs" related log explanation

ns.log: Mar 9 22:29:11 gash-vpx-uat2 nssync: NSSYNC: SYNC started.... Mar 9 22:29:11 10.168.253.225 03/09/2023:14:29:11 GMT gash-vpx-uat2 0-PPE-0 : default EVENT STATECHANGE 4713434 0 : Device "self node 10.168.253.225" - State "SYNC start " Mar 9 22:29:12 gash-vpx-uat2 nssync: Send HA File sync ...

How to add all VDA logon user accounts in "Direct Access Users" group automatically

Add all user accounts in "Direct Access Users" group automatically...

Error connecting to PVS Farm with Credentials from trusted domain using Selective Trust

When connecting to the PVS Farm "localhost" with credentials from a trusted domain, an error is thrown that reads: "Error Domain Controller" and "unable to connect to the domain Controller if any or the default rootDSE. Error code: 60075030, message: Access is denied Exception from HRESULT:...