5325 matches found
How to change Logstream source IP to NSIP on ADC.
By default, Logstream communication from ADC to ADM uses the SNIP address to source traffic. Administrators may wish to use the NSIP for this communication. Prior to the introduction of Logstream, the IPFIX protocol used NSIP so customers may want to maintain this flow...
Citrix Supportability Pack
Citrix Supportability Pack v1.7.4 Created Date: Nov 23, 2015 Updated Date: July 04, 2024 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Description The Supportability Pack is a collecti...
Vendor Daemon down on License Administration Console
Vendor Daemon Down Licensing Service Crashes License Administration Console error "Vendor Daemon down: CITRIX" and "No such product or vendor exists: CITRIX" displays...
How to use Citrix App Layering with Fixed IP Addresses
In App Layering, the ELM needs to be able to determine which NIC device is the "active" NIC. The ELM must determine the active NIC in orderto properly merge network instances and services from different layers, howeverthere's no flag in the registry that identifies the NIC that will be used to...
StoreFront monitor shows down if "Check Backend Services" is enabled
When NetScaler admin try to create a service group and bind StoreFront monitor, the effective state shows down...
How to disable SSL protocols on XenMobile server
XenMobile Server by default supports SSL protocols TLSv1.0, TLSv1.1, TLSv1.2. We can disable or enable the protocols from the XMS CLI console...
How to Capture a Memory Dump from a Provisioned Target in VMware Environment
This article outlines the process to generate a memory dump file from a provisioned target device in a VMware environment, thenusing vmss2core tool convert snapshot to .dmp file, which can be analyzed in windbg. This is a three-step process of which neither steps require any modification to the...
How to Configure Default Device Access Behavior of Workspace app for Windows
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149for more information. Citrix Virtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and...
Database Connection Issues in XenDesktop and Provisioning Services
When adding a Delivery Controller to a site, the following error appearsin the XenDesktop studio: “The services could not connect to the database. Possible reason for message: The database server may not be allowing remote connections. Ensurethe database server is setup correctly and that the...
XenServer Security Update for CVE-2026-42491
Severity: Medium Description of Problem An issue has been identified in the XenServer management API SDK that may allow an attacker on the management network who is able to intercept specific HTTPS requests within a higher-level operation to be able to act with the privileges of the intercepted...
XenServer - How to change the management IP addresses of all hosts in the pool
This article describes how to change the management IP address of all hosts in the pool...
Webex App for VDI not optimized
Webex App for VDI is working with fallback mode, instead of VDI-optimized mode...
Citrix App Layering 2503: Elastic Layer Assignments Load Older Layer Version After ELM Upgrade
After upgrading the Enterprise Layer Manager ELM to version 2503, users continue to receive older versions of elastic layers on their virtual desktops, even after the elastic layer assignments have been updated to newer versions. Additional symptoms observed: New versions of App Layers are create...
AutoUpgradeLoggerTask error is observed for every 5 minutes after Cloud Connector upgrade
Since the upgrade was completed, they receive an error message in event viewer from AutoUpgradeLoggerTask every 5 minutes...
Citrix DaaS - Google Cloud Project (GCP) - Unable to create Machine Catalog Error
Step 1: image-export-ext: 2025-04-23T07:04:13Z Error running workflow: step ""export-disk"" run error: step ""wait-for-inst-export-disk"" run error: WaitForInstancesSignal FailureMatch found for ""inst-export-disk-image-export-ext-export-disk-9sv20"": ""ExportFailed: Failed to copy disk size...
Microsoft Edge browser closes unexpectedly inside Published Desktop when using FIDO2 Authentication
FIDO2 Redirection is enabled to authenticate web application inside Published Desktop. MSedge browser closes unexpectedly at the web application authentication page, no error message on the desktop nor in the Windows event log. This issue only occurs with MSedge. No issue with Chrome or Firefox...
NetScaler 13.1 53.24: iOS "Network Timed Out" with Outlook/Teams Authentication
Users encounter a "Network Timed Out" error on their iOS devices when attempting to authenticate specifically with the following applications: Microsoft Outlook iOS Microsoft Teams iOS This authentication failure is isolated to iOS devices; users on Android, Windows, or macOS versions of the same...
Citrix DaaS | Workspace expiration period forced Users to re-authenticate
When the user logs in to workspace URL, they are unexpected behavior while using CWA. -They will be prompted to keep themselves logged in due to a Inactive policy set. -Once they select keep me logged in, the workspace page gets refreshed and they don't see any apps or desktops...
Zones on Citrix DaaS show a Resource Location that has been previously deleted
A Zone is present on Citrix Cloud DaaS Studio, which references a previously deleted Resource Location. The name of the zone might be the friendly name of the former Resource Location, or it will display a GUID on the Zone name...
PVS BIOS based target devices are slow to boot
PVS BIOS based target devices were slow to boot, with following observations: BIOS based target devices often taking tens of minutes to boot successfully, occasionally target devices may fail to boot. The network conditions in standard production network were non optimal for PVS boot performance...
PVS Server: Windows Event logging for UEFI target Devices Boot Time inaccurate
The customer had built a new UEFI based vdisk and deployed it to production. The customer subsequently observed that the PVS Servers were recording a clearly inaccurate boot time, of millions of minutes, in Windows Event logs when target devices were booting. Example inaccurate boot time logged i...
Citrix Director - Unable to retrieve the list of Connections
Citrix Director does not show any 'Connection' information under 'Filters'. There is an error displayed in Director: "Data source unresponsive or reported an error. View Director server event logs for further information Refer Citrix KB article CTX130320" You can also find an event ID 5 logged by...
Citrix App layering 24.3 | Hidden RPC Services Vulnerabilities reported on ELM Appliance
Vulnerability scanning software may flag "Hidden RPC Services Vulnerability" on Citrix App layering ELM Appliance...
Citrix App Layering - Error "Cannot convert undefined or null to object"
Unable to import layers from a remote share. While attempting to connect to a share, we see the error "Cannot convert undefined or null to object". The error message is displayed after about 10 mins...
Driver Disk for Qlogic qla2xxx 10.02.13.00_k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR
Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...
Connecting To Cloud Via a PVS Wizard Results In Grey Screen During Authentication
When attempting to authenticate to the Cloud SDK, you see a grey screen but no option to logon...
CVAD products update for CVE-2024-45817
CVE-2024-45817 In x86's APIC Advanced Programmable Interrupt Controller architecture, error conditions are reported in a status register. Furthermore, the OS can opt to receive an interrupt when a new error occurs. It is possible to configure the error interrupt with an illegal vector, which...
Netscaler Troubleshooting (Tools, Logs, Performance)
Introduction This article provides a list of Knowledge Base resources on how to troubleshoot, setup and diagnose most common issues based on memory, CPU, license. Overview of the Issue Below list of articles will provide you an outline of logs which will help you to easily identify a possible CPU...
Recommended Operating System Patches for Provisioned Windows Targets
Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...
Error 2320: "No value could be found for LegacyLocaluserNameAndPassword" when opening ICA connection
The following message is displayed when opening an ICA connection: Error 2320: Citrix Receiver configuration manager: No value could be found for LegacyLocaluserNameAndPassword that satisfies all lockdown requirements. The lockdown requirements in force might be conflicting...
Internal Error 2869 when Installing Hotfixes on XenApp 6.x
Errors occur when installing hotfixes on a XenApp 6.0 server usingthe manual method. The manual installation method included: Right-clicking on the .msp hotfix package and selecting Apply Double-clicking on the .msp hotfix package The errordisplayed is a message box with the following dialog:...
vDisk Inactive State with Broadcom Network Cards
After installing Citrix Provisioning Services Server Target Device Software on a client computer that has a Broadcom Network Interface Card and restarting the target device, the Provisioning Services PVS status in the system tray displays Inactive. After initially installing the Target Device...
How to Capture a Network Trace for a PVS Target Device
This article describes how to capture a target-side network trace from a Provisioned Services PVS machine. Requirements Hypervisors: XenServer 5.x XenServer 6.x VMware ESX 4.x VMware ESXi 5.x Hyper-V 2012 Or Physical Environment including but not limited to HP/IBM/Dell/Cisco target devices...
Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error
Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...
Error "Invalid Client ID/Secret key" throws while configuring Probe Agent for Cloud Monitor
While configuring Citrix Probe Agent for Cloud Monitor it throws error "Invalid Client ID/Secret key" although Client ID, Secret and Customer ID are correct...
How to modify the HTTP/HTTPS port while connecting to the management IP of Netscaler?
Regarding modify the HTTP/HTTPS port when connecting to the management IP of Netscaler...
Removing maintenance mode from hosting connection fails (after certificate thumbprint update)
After the SSL certificate is updated on vCenter, updated the cert SSL thumbprint on for DaaS using remote powershell SDK 2. We put the Hosting Conneciton in maintenance mode to achieve above. 3. Updated the certificates on Trusted People store of Cloud Connectors. 4. This causes all the catalogs...
PVS target devices will not HA failover to another PVS server.
PVS target devices will not HA failover to another PVS server. Targets devices will freeze until the original server they were streaming from is available again. HA related configurations can be checked: The vdisk should beconfigured to use cache in ram with overflow to local device hard disk, an...
Can't view license usage on Studio - Error "Citrix license server unavailable"
Can't view license usage on Studio - "Citrix License server unavailable." When accessing the License Manager web console, error Unsupported Protocol with the message "The client and server don't support a common ssl protocol version or cipher suite" appears...
Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab
Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab Event ID 5 is logged in Citrix Director, pointing to failure while connecting to data source. The CDF Traces captured from Director Server, show the exception "Unexpected character encountered while parsing value" D...
Citrix DaaS - The Published resource is not available currently. try again later
After migrating from on premise to Citrix Cloud, users facing issues when launching apps via DaaS only via native CWA. Launching via web browser works as expected. Users are getting error: Transaction ID: xxxxxxxxxxxxxxxxx The resource is not available at the moment. Please try again later. Issue...
WEM: after upgrade , Agent does not register with the cloud infrastructure server
After running the configuration utility on the agent to migrate to the cloud WEM broker server it looses the connectivity. Checking theCitrix WEM Agent Host service debug logs show the below error Event - BaseBrokerClient1.GetConnectorAuthContext : Successfully acquired connector authentication...
NetScaler EPA scan fails on Mac OS Client
EPA scan fails on Mac OS client only, libs folder is missing in /Library/Application Support/Citrix. Note: Where the symbol indicates the relevant Mac OS user's home directory path...
End of Sale/Renewal for Citrix DaaS Hybrid Rights add-on, new purchases, expansions, and renewals
Cloud Software Group has decided to end of sale EOS on October 11th, 2023, and end of renewal EOR on December 6th, 2023 all Citrix entitlements with hybrid rights HR. This change is designed to simplify our product line and deliver superior value and user experience to our customers. Scope of...
Citrix HDX Engine blocked by Windows firewall
Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...
How to configure WEM load balance
This article guides you through the deployment of a Workspace Environment Management WEM server group containing two or more infrastructure servers in all active load balanced configurations. The article provides details of how to configure a Citrix ADC appliance to load balance incoming requests...
Unable to list or change the Master Image for a MCS catalog in Studio
Unable to list or change the Master Image for a MCS catalog in Studio. Error Cannot find path 'XDHyp:\HostingUnits\\image.folder\undefined.sharedsubscription' because it does not exist. For details, click here. If the problem persists, contact Citrix Technical Support. Transaction ID:...
Bookmark missing in iPhone/Android Client after NetScaler upgrade to NS13.0 91.13
After NetScaler upgrade firmware to NS13.0.91.13, in CVPN accessing mode, theBookmark is missing iPhone / Android device...
SAML authentication fails with PingFed IdP with error "There was a failure with the mapped account"
Users get the error: "There was a failure with the mapped account" when attempt to login to StoreFront URL after configuring SAML authentication on the StoreFront server with PingFed IdP When checked the Citrix Delivery Services event logs from SF, we see below error: The security token failed...