CPU/Memory usage of some servers shows blank in XenCenter

CPU/Memory usage of some servers shows blank in XenCenter...

How to Export and Install an SSL Certificate for StoreFront to Use HTTPS

This article explains how to export your existing SSL certificate, import the certificate to another StoreFront server, bind the certificate to Internet Information Services IIS, and configure StoreFront for HTTPS connections. This article assumes the following typical scenarios: You have created...

How Do I Configure Framehawk Support on NetScaler Gateway?

This article describes how to configure Framehawk support on NetScaler Gateway. Use Case With the increase of mobile users adopting tablets and smartphones, it is critical to ensure a rich virtual application and desktop user experience on Wi-Fi and cellular networks where network quality may be...

Error: "Management Interface: vDisk Properties were Lost" on Provisioning Services

Creating a vDisk fails before completion and displays the following error message: "Management Interface: vDisk properties were lost."...

NetScaler HA sync on AWS fails when using Policy Based Routing (PBR)

HA sync between Primary NetScaler node and Secondary NetScaler node will fail when Policy Based Routing is configured, when NetScaler is hosted on Amazon Web Services AWS...

Microsoft Security Update Validation Report May 2025

Microsoft’s May 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

uberAgent metrics for User Input Delay are not visible on Windows Server 2016

When utilizing uberAgent on Windows Server 2016, no metrics are received for User Input Delay...

Azure deployed machines fail to Power On due to Data Collection Rule Associations

When applying a Machine Profile to an Azure-based Machine Creation Services catalog, attempting to Start machines may result in one of the following errors: "code":"UnsupportedFeature","message":"Data Collection Rule Associations is not supported in the location of the targeted parent resource...

Citrix FAS Cloud: Session logon hangs after password change when launching application

User has the password expired or "set at next logon" flag is set. However, user is able to login to workspace due to the cached credentials being used. When user launches an app they are prompted to change their AD password. Once this is complete, message to confirm password change is successful,...

CWA for IOS | IOS 17.0 not showing localhost as endpoint name in Citrix Director.

Customer have recently upgraded the IOS to 17.0.2 from 16.7 on their IPad's. Since then, the Endpoint name is showing up as Local host on Citrix Director CWA tested is 2309. Due to this issue, the application launch is failing due to a policy they have set this policy enables launch of applicatio...

How to Test USB Device Driver Compatibility Using RDP Remote FX USB Redirection

To troubleshoot USB devices that may not function correctly using Citrix Generic USB Redirection. Such as devices that work correctly when redirected using Single User Desktop OS VDAs, but may not work correctly in Multiuser Server VDAs. A useful troubleshooting step is to test redirecting the...

Microsoft Edge browser closes unexpectedly inside Published Desktop when using FIDO2 Authentication

FIDO2 Redirection is enabled to authenticate web application inside Published Desktop. MSedge browser closes unexpectedly at the web application authentication page, no error message on the desktop nor in the Windows event log. This issue only occurs with MSedge. No issue with Chrome or Firefox...

Daas II Cloud II Unable to launch One Drive automatically within VDI using SSO

One Drive is not auto launching within VDI using Single Sign On...

Zones on Citrix DaaS show a Resource Location that has been previously deleted

A Zone is present on Citrix Cloud DaaS Studio, which references a previously deleted Resource Location. The name of the zone might be the friendly name of the former Resource Location, or it will display a GUID on the Zone name...

Citrix Application Probe fails with "Enumeration Failed"

ProbeAgent.txt on probe machine will show logging similar to the following: 2023-12-11 11:00:21,068 5 INFO - Starting probe job. DesktopId: Win10 Azure Desktop, Name: Win10 Desktop, Config Id: 1, Browser Name: Win10 Azure Desktop 2023-12-11 11:00:21,068 5 INFO - Running reachability check...

PVS UEFI targets fail to boot when downloading TFTP bootstrap

The customer was migrating from PVS BIOS based target devices to PVS UEFI based target devices. BIOS based target devices were deprecated in PVS 2203, and all customers should be migrating to UEFI based target devices. The customer was using VMware based target devices, and was reconfiguring targ...

uberAgent data from Windows 11 does not appear in Splunk

Checking the uberAgent UXM app in Splunk for a Windows 11 machine, or querying index=uberAgent for a specific machine, will return no results. The uberAgent.log from the Windows 11 machine will contain the following error. Error: 'wmic' is not recognized as an internal or external command,operabl...

uberAgent shows no data is being found for the Citrix Cloud environment

uberAgent logging shows no errors for connectivity to Citrix Cloud, but shows that no data about the environment is being found. 2025-03-12 10:00:50.000 -0400,DEBUG,ORG,HOSTNAME,2264,GetInformation,No Citrix site information found.2025-03-12 10:00:50.000...

Ubuntu 24.04 VDA 2411 - "Invalid Login" with FAS Enabled

Users on Ubuntu 24.04 with Citrix VDA 2411 and Federated Authentication Service FAS enabled experience "Invalid Login" errors during login attempts...

Citrix Cloud: Workspace App configuration is missing silent plugin install for teams or other apps

To understand reason for certainplugin install for teams or other apps is currently unavailable along workspace configuration of Daas console On trying to enable the "Updates and Plug-ins" options for MSTeam, WebEx or Zoom the options to enabled or disable the below are not showing or missing in...

Citrix Provisioning - Unable to add a new server to the Farm

Configuration Wizard shows warnings when admin tries to add a new PVS Server to the Farm. Error displayed: Errors have occured during the configuration process ConfigurationWizard.log located in C:\ProgramData\Citrix\Provisioning Services on the PVS Server shows the errors:...

Netscaler VPX : NTP_Sync Failing even after ntp process restart

Netscaler VPX is configured with NTP sync to pool.ntp.org or any NTP server, but the NTP sync does not work even after disabling and enabling NTP sync and also restarting the NTP process...

Cloud - DaaS - Need to delete hosting connection

Unable to delete a hosting connection...

Win11 24H2/WS2025 machines not getting registered from Provisioning Catalog created in Citrix Studio

Win 11 24H2 VDAssingle session/Windows Server 2025 machines are not getting registered when machines created via Provisioning Catalog from Citrix Studio/Powershell commands LCM-16630 Applicable Products Virtual Apps and Desktops 7 2411...

Unexpected Creation of BullseyeCoverageError.txt in UserProfile Folder with 2402CU1 UPM

After upgrading Citrix Profile Management CPM to version 2402 CU1, administrators and users may notice a file named BullseyeCoverageError.txt appearing in the user’s profile folder. While this file does not impact functionality, it may cause confusion as it is unexpected...

[NetScaler] Squid may record "error:transaction-end-before-headers" when be the service of LB

In a NetScaler Load Balancing deployment, you may have a Squild proxy server configured as a NetScaler LB Service. And you may observe "error:transaction-end-before-headers" recorded on Squid server. The error apears periodically with several seconds interval. Log sample: Timestamp xxxx...

Hotfix XS82ECU1066 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1. All customers who are affected by the issues described in CTX691115 - XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144 should install this hotfix...

CVAD Session Recording Hub Article

Introduction This article is a summary of the top support articles related to Session Recording. Common issue resolutions and security bulletin for Session Recording. Top Knowledge Content Troubleshooting Common Problems User sessions are not recorded : CTX477232 - Session Recording: User session...

Citrix StoreFront Troubleshooting: Comprehensive Guide

Introduction This serves as a central location for common StoreFront troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. StoreFront is an enterprise app store that aggregates applications and desktops from Citrix Virtual Apps and Desktops sites a...

Citrix Virtual Apps and Desktop - VDA Session Issues

Introduction This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issue...

Error: "A duplicate IP address was assigned" on Provisioning Server Target Devices

Two IP addresses are assigned to individual PVS target devices streaming network adapters. The behavior can occur on every boot, or intermittently. Background This can occur in environments with DHCP solutions which may assign different IP addresses to individual target devices, at pxe dhcp reque...

Changing Farms Using the CHFARM Utility

This article provides guidelines and alternate references for the use of Change Farm command CHFARM within a Citrix environment. CHFARM Usage The CHFARM utility is used to change the farm membership of a Citrix Server. Background You can use the command line CHFARM when you want to modify the far...

XenMobile 10 Logs Collection Guide

This article illustrates the log collection process on devices such as iOS, Android and Windows Phone for the various XenMobile components including - App Controller, NetScaler Gateway, XenMobile Device Manager and Citrix Secure Hub. For the latest information on logcollection process refer to...

How to Export Target Devices into a .CSV File

This article details how to export Target Devices from a Provisioning Services PVS database in a formatted Comma Separated Values CSV file. Requirements SQL Server Management Studio or bcp.exe, both of which are components of a full SQL Server or SQL Server Express install...

vDisk Inactive State with Broadcom Network Cards

After installing Citrix Provisioning Services Server Target Device Software on a client computer that has a Broadcom Network Interface Card and restarting the target device, the Provisioning Services PVS status in the system tray displays Inactive. After initially installing the Target Device...

Recommended Operating System Patches for Provisioned Windows Targets

Thisarticle lists recommended operating system patches from Microsoft which have been known to resolve issues within provisioned XenApp and other target environments. Note : The recommended hotfixes within the article might have been superseded with another Microsoft hotfix. Refer to the Microsof...

How to Mount and Unmount a vDisk Version from the Command Line Interface

This article describes how to mount or unmount a vDisk version from the Command Line Interface. Background CVhdMount utility is used to mount and unmount a vDisk version...

Configuring TCP KeepAlive Values to Improve WAN and ICA to Place ICA Session in a Disconnected State

After an ICATCP session is abnormally terminated, subsequent viewing of the ICA-TCP session in either Citrix Server Administration, mfadmin.exe, Terminal server Administration, or the Management Console, shows the connection in an ACTIVE state not a DISCONNECTED state. This article contains...

User Profiles are Created on StoreFront Servers

StoreFront stops working from a full disk or a hard drive that is out of space. User Profiles are created on the Receiver StoreFront server for users of either Receiver for Web or Receiver clients...

Critical Error: "Unable to contact the database server. Ensure Provisioning Services is configured correctly"

When starting Provisioning Services Console, the following error appears: “Critical Error: Unable to contact the database server. Ensure Provisioning Services is configured correctly”. Background After running the Configuration Wizard and configuring a user account for the Provisioning Services,...

How to Remove a Server from a XenServer Pool that Contains Only One Host

This article describes how to remove a server from a XenServer pool that contains only one server. The procedure to remove servers is also described in the XenCenter help. When you remove a server from a pool that contains only one server Pool Master, the pool will be deleted and the Pool Master...

Error: "Cannot upgrade Citrix StoreFront with Receiver for HTML5" when upgrading to StoreFront 2.x

The following error is generated whenupgrading to StoreFront 2.x: "Error Cannot upgrade Storefront for Receiver for HTML5 Use the Citrix HTML5 HDX Engine Configuration tool to remove Receiver from HTML5 from all currently configured Receiver for Web sites. Then, uninstall Receiver for HTML5 and t...

Provisioning Services Server Targets Starting with DHCP Blue Screen 0x000000BC with Duplicate IP Error

Provisioning Services Server 6.0 and later Target Devices utilizing Windows 7 or Windows 2008 Server OS receiving their streaming IP from DHCP, randomly start up to the Windows splash screen and stop at blue screen 0x000000BC. This error translates to a duplicate network address...

VMware vSphere 6 - Citrix Known Issues

Citrix is committed to ensuring compatibility with the latest VMware hypervisor releases. VMware released vSphere 6 in March 2015, vSphere 6 Update 1 in September 2015, vSphere 6 Update 2 in March 2016 and vSphere 6 Update 3 in March 2017. Basic compatibility testing has been performed between...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 2

Package name: xms10.16.0.10205.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10108.bin Date: July 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensu...

Error "The system is currently unavailable" while logging into Citrix Director with smart card

You get the Error "The system is currently unavailable. Please try again later or contact your administrator." while logging into Citrix Director with smart card. The issue is not seen when logging in via username and password. Dmc Service error Citrix.Dmc.Common.ConfigurationException: No sites...

Failed to install Remote PowerShell SDK on Cloud Connector machine

Failed to install Remote PowerShell SDK on Cloud Connector machine. Error message "Connector Machine detected. SDK's cmdlets are not supported on Cloud Connectors." was shown...

Citrix Director reports ICA Latency value as 0

ICA Latency value shows as 0 while ICA RTT shows correctly in Citrix Director. The issue is seen for ICA sessions coming via NetScaler. The issue may be seen for CVAD version 2112 and above. Get-CimInstance -Namespace root\Citrix\EUEM -Class Citrixeuem PowerShell output shows NetworkLatency as 0...

error when importing new vdisk AN unexpected MAPI Error Occured

When trying to import vdisks into the PVS console, you may received an error. This occurs when it should be populating the list of disks available to import. The message is "An unexpected MAPI error occurred. Details: Index was outside the bounds of the array"...

Citrix Cloud: Admin may be unable to view the Citrix Daas console, it is greyed out.

Citrix Admin Console may be unable to view the Citrix DaaS. There may be a notification that "DaaS is unavailable" In the Citrix Cloud console for managing a DaaS deployment, all menu options below 'Home' are greyed out and inactive. Hovering over them shows the error message "DaaS is unavailable...