Cloud - DaaS - Need to delete hosting connection

Unable to delete a hosting connection...

Application launch is stuck at the stage "Please wait for the Local Session Manager"

Application launch is stuck at the stage "Please wait for the Local Session Manager". Launch is initiated using FAS enabled storefront URL. No error message displayed to user. No credential prompt. The launch works fine when using storefront URL without FAS...

Failed to open the resources after the upgrading CWA for Windows to 2409

After upgrading CWA Windows to 2409, if any PNAgent stores are configured e.g.,https://url/citrix/store/pnagent/config.xml , CWA shows an error message on refresh or sign-in stating, “To resolve this issue, contact your helpdesk with this information: Error while parsing.”...

After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session.

After upgrading VDA from 2203 LTSR to 2402 LTSR, mic volume set to 0 in ICA/HDX session connected from Citrix Worksapce app 2203.1 LTSR...

"WSL/Service/CreateInstance/CreateVm/ConfigureNetworking/HNS/0xe000020b” installing WSL2 in MCS VMs

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テクニカル サポートの対応範囲および Q＆A

この文書では、テクニカルサポートの対応範囲および頻繁に寄せられる質問について記載しています。...

XenServer and Citrix Hypervisor Security Update for CVE-2024-31143 and CVE-2024-31144

Description of Problem Two issues have been identified, the first of which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR and the second of which affects Citrix Hypervisor 8.2 CU1 LTSR only. The first issue, which affects both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR, may allow...

Netscaler SDX RAID

Introduction This article provides the instructions on how to replace the faulty physical drive on SDX box Overview of the Issue RAID replacement on SDX and steps to replace it. Note:The SDX appliance in its default configuration is shipped with four disk slots populated with solid-state drives...

Citrix Endpoint Management: Intune issues Guide

Introduction Citrix Endpoint Management delivers secure micro-VPN connectivity, allowing seamless access behind corporate firewalls, while Intune enhances data protection for Office 365 mobile apps, preserving the end-user experience. Together, these technologies ensure robust security without...

How to Publish an Application Using a Shortcut (.lnk file)

This article outlines two options for publishing shortcuts in the XenApp environment...

Critical Error: "Unable to contact the database server. Ensure Provisioning Services is configured correctly"

When starting Provisioning Services Console, the following error appears: “Critical Error: Unable to contact the database server. Ensure Provisioning Services is configured correctly”. Background After running the Configuration Wizard and configuring a user account for the Provisioning Services,...

License Acquisition Error 500 Occurs and Workspace Control Fails

Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...

Static IP Configuration with Boot Device Manager

Attempts to useBoot Device Manager BDM to boot Windows 7, Windows 2008, and Windows 2008 R2 with a static IP addresses might fail; all systems other than the first might experience a fatal exception and display a blue screen with a duplicate IP address error message...

Hotfix Rollup Pack 1 for XenApp 5 2008 - Features and Enhancements List

This article describes Hotfix Rollup Pack 1 for Citrix XenApp 5 for Microsoft Windows Server 2008. Hotfix Rollup Pack 1 is cumulative - it can be installed on top of the XenApp 5 for Windows Server 2008 base product, on top of the first Feature Pack, Feature Pack 2, or Feature Pack 3. HRP01...

XenMobile 10 Logs Collection Guide

This article illustrates the log collection process on devices such as iOS, Android and Windows Phone for the various XenMobile components including - App Controller, NetScaler Gateway, XenMobile Device Manager and Citrix Secure Hub. For the latest information on logcollection process refer to...

Printing with the Mac 10.x ICA Client Explained

This article provides a brief overview of the printing architecture with the 10.x versions of the Mac ICA Client. Background The Mac 10.x ICA Client is a feature-rich client offering. Many of the same features found with Win32 clients/plug-ins. This includes the ability to autocreate all of the...

How to Image a Target Device Using the Imaging Wizard

This article describes how to image target device using the Imaging Wizard. Prerequisites Enable Windows Automount on Windows Enterprise Server operating systems. Disable Windows Autoplay. Remove any virtualization software before performing a conversion. Verify adequate free space exists on the...

POODLE SSLV3.0 Security Issue Workaround for License Server

Citrix Licensing 11.12.1 for Windows might be vulnerable to the Padding Oracle On Downgraded Legacy Encryption POODLE vulnerability. POODLE affects older standards of encryption - Secure Socket Layer SSL version 3 but not the newer encryption method Transport Layer Security TLS. Citrix suggests t...

Windows Screen Saver may not produce desired animation or image in ICA desktop session

Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 2

Package name: xms10.16.0.10205.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10108.bin Date: July 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensu...

Microsoft Security Update Validation Report March 2024

Microsoft’s March 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

"The published application you requested failed to start"

User unable to launch the published application "The published application you requested failed to start. The Citrix Server is unable to process your request to start this published application. Please try again. If the problem persists, contact your administrator."...

error when importing new vdisk AN unexpected MAPI Error Occured

When trying to import vdisks into the PVS console, you may received an error. This occurs when it should be populating the list of disks available to import. The message is "An unexpected MAPI error occurred. Details: Index was outside the bounds of the array"...

Citrix Cloud: Admin may be unable to view the Citrix Daas console, it is greyed out.

Citrix Admin Console may be unable to view the Citrix DaaS. There may be a notification that "DaaS is unavailable" In the Citrix Cloud console for managing a DaaS deployment, all menu options below 'Home' are greyed out and inactive. Hovering over them shows the error message "DaaS is unavailable...

Citrix FAS - Failed to connect to Citrix Cloud

When using the Federated Authentication Service FAS administration console to connect a FAS server to Citrix Cloud, the following error message is shown. Error Message: "Failed to retrieve your customers, reload the page and if it still fails contact customer support."...

How to enable the picture copy/paste operations between CWA client and VDA

This article describes how to restrict the copy/paste operations between CWA client and VDA, only keeping the picture copy/paste enabled...

Prevent ICA downloads when initiating a hybrid launch

ICA files contain the information to connect to a resource so must be handled securely. In some situations when the user uses a web browser to launch into Citrix Workspace app installed locally hybrid launch, the browser downloads an .ica file rather than keeping it in-memory, which allows it to ...

WEM Admin Console hangs while refreshing Agent Cache for some Agents via Console

When refreshing agent cache from Citrix WEM Console, the console freezes and have to kill and re-connect to get it working again. The issue happens only if specific agent machines are selected for the refresh cache action...

How to check whether Citrix Licensing is in Grace Period using PowerShell?

This article describes how to use PowerShell cmdlets to check whether Citrix Licensing is in grace period and the number of hours remaining in the grace period...

Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

Dump files .dmp files with special characters are generated under C:\ drive in VDA randomly...

CWA Mac unable to print after macOS Sonoma upgrade: "Printer not activated. Error code -41"

Post macOS upgrade to Sonoma, Citrix Workspace App for Mac users with locally attached printers will receive an error message: "Printer not activated. Error code -41 " when attempting to print...

WEM - All Organizational Units under Active Directory Objects are not listed

In some customer environment all OUs Organizational Unit may not be listed in WEM Administration Console - Active Directory Objects - Machines - Add OU. However, administrator can manually add computer objects without any issue...

Updating certificate on NetScaler failed with error

The following error occurs when updating a certificate on the NetScaler appliance. ERROR: Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECR...

Mouse cursor invisible when hovering over text based apps in Citrix session

ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions...

How to track the Citrix Gateway Service Points-of-Presence(PoP) of active HDX session

Citrix Gateway Service is designed to operate across multiple Points of Presence POPs in order to enhance availability and performance. In the event that a POP goes down or experiences connectivity degradation beyond specified thresholds. Citrix Optimal Gateway Routing responds to subsequent DNS...

Windows Workspace Authentication Error "incorrect user name or password" via NetScaler Gateway

When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password"two-factor basic authentication. And can't access Storefront resource list. While access same Gateway with Web Browser is working fine...

How to remove HTTP Header with rewrite policy in NetScaler

This article describes how to deletespecific HTTP Request Header with rewrite policy in NetScaler...

VDA 2203 - There is no Citrix SSL server configured on the specified address

After installation of Virtual Apps and Desktops VDA 2203 version via an existing install script used for older VDA versions, the SSL VDA connection fails with error "There is no Citrix SSL server configured on the specified address". Uninstalling and reinstalling does not resolve the issue...

How to configure WEM load balance

This article guides you through the deployment of a Workspace Environment Management WEM server group containing two or more infrastructure servers in all active load balanced configurations. The article provides details of how to configure a Citrix ADC appliance to load balance incoming requests...

App Layer creation Fails with "A socket operation was attempted to an unreachable network"

App Layer creation Fails with "A socket operation was attempted to an unreachable network :65530"...

How to connect to Xenserver/dom0 and SVM on a SDX

Demonstrate how to connect to XenServer/dom0 and SVM on an SDX via CLI & GUI...

Joining Server Group failed with error "Exception attempting to authorize, TCP error code 10060"

Joining the Server Group failed with the following errors. Studio UI: Please refer to the Windows Event Log on the Authorizer details. Windows Event Log: Citrix Cluster Join Service,1,2201,"Join failed. Exception attempting to authorize. Could not connect to...

How to get dump file of random crash process with ProcDump tool

ProcDump can be activated as a postmortem debugger in Windows OS. The crash dump file can be automatically generated if a process crashed...

How to convert PFX certificate without importing password to PEM certificate on ADC

This article provides instruction on how toconvert PFX certificate with importing password to PEM certificate in our document using "Import PKCS12" on GUI. Refer to...

Azure MCS catalog update fails with FailedToStartImagePreparationVm - CreateUpdateVm-1 timed out

Unable to update a machine catalog for an Azure hosted MCS deployment. The MCS process fails early about 15% into the update The error message shows "Error - Terminated", and the action name is "MCUpdateMachineCatalog" The full stack trace is similar to this : TerminatedStack Trace: at...

Secure mail stops responding for some users

In some customer environments, SecureMail will occasionally lock up or stop responding. In order to recover, the user needs to reboot his device. Examining SecureMail logs, we observe timeout errors...

Workspace app timeout when launching desktop VDI which is in powered off state

VDA is in powered Off state on the hypervisor. User clicks on the desktop icon and machine starts on hypervisor due to powerOnlaunch request and registers but the launch fails with the below error : Citrix Workspace : Could not start appThere was a problem contacting "XXX"...

One client failed on installing CWA due to it failed detecting the Edge Webview2 installation

One client failed on installing CWA in an intranet environment due to it failed detecting the Edge Webview2 installation.Manually install Webview2 with full-blown installer again still can't fix this issue...

Service 'Citrix Workspace Updater Service' (CWAUpdaterService) Failed to Start When Installing CWA

Failed to install CWA. Error message shows:Service 'Citrix Workspace Updater Service' CWAUpdaterService failed to start, Verify that you have sufficient privileges to start system services...

Citrix License Telemetry FAQ

General License Telemetry Questions What was announced? In mid-November 2024, Cloud Software Group made changes regarding license telemetry for on-premises customer-managed environments which use the Citrix License Server: Starting with License Server 11.17.2 Build 40000, the on-premises...