How to collect logs for Citrix Workspace App for Windows

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2025-7775, CVE-2025-7776 and CVE-2025-8424

Severity - Critical Description of Problem Multiple vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer below for further details. Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway a...

Citrix Cloud Connector Security Update

A vulnerability has been identified in Citrix Cloud Connector that may result in sensitive information being stored in the Citrix Cloud Connector installation log files which, if exploited, could allow access to a customer’s Citrix Cloud environment. CVE ID| Description| Vulnerability Type|...

Impact of Chromium vulnerabilities CVE-2023-4863 and CVE-2023-5217 on Cloud Software Group products

Cloud Software Group will continue to update this post as additional information becomes available. Summary Google Chromium Heap-Based Buffer Overflow Vulnerability Cloud Software Group is aware of the vulnerabilities CVE-2023-4863 and CVE-2023-5217 that impact Chromium. CVE-2023-4863 description...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2023-4966 and CVE-2023-4967

Multiple vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Affected Versions: The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the vulnerabilities: NetScaler ADC and NetScaler...

Citrix Secure Mail for Android Security Update

Description of Problem Vulnerabilities have been discovered in CitrixSecure Mailfor Androidthatcould allowunauthorisedaccessto datawithinCitrix Secure Mail. These vulnerabilities have the following identifiers: CVE ID| Description| Vulnerability Type| Pre-conditions ---|---|---|--- CVE-2020-8274|...

Failed to launch session "session_name". Error code: 2519 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. This article is intended for Citrix administrators and technical teams only. Non-admin users must...

Citrix ADC and Citrix Gateway Security Bulletin for CVE-2022-27518

A vulnerability has been discovered in Citrix Gateway and Citrix ADC, listed below, that, if exploited, could allow an unauthenticated remote attacker to perform arbitrary code execution on the appliance. CVE-ID| Description| CWE| Affected Products| Pre-conditions ---|---|---|---|---...

Understanding Zero Touch Certificate Management (ZTCM) in Citrix NetScaler

Summary: This article addresses frequently asked questions regarding the behavior of Zero Touch Certificate Management ZTCM in Citrix NetScaler, including how it handles certificate synchronization, SNI-based certificate selection, and coexistence with legacy configurations...

Citrix StoreFront Security Bulletin for CVE-2023-5914

A vulnerability has been discovered in Citrix StoreFront, which, if exploited, may result in a Cross-site scripting XSS attack. Affected Versions: The following supported versions of Citrix StoreFront are affected by the vulnerability: Current Release CR Citrix StoreFront before 2308.1 Citrix...

CVE-2019-11634 - Remote Code Execution Vulnerability in Citrix Workspace app and Receiver for Windows

Description of Problem A vulnerability has been identified in Citrix Workspace app and Receiver for Windows that could result in local drive access preferences not being enforced allowing an attacker read/write access to the clients local drives which could enable code execution on the client...

How do I resolve a failed Cloud Connector maintenance

A Cloud Connector will enter maintenance mode for a number of reasons including software updates. Only one connector will be put into maintenance mode at a time. This ensures that there are other connectors available to handle service requests. In some cases, the Cloud Connector may fail to updat...

Windows 11 VDA machines stuck at Initializing for Azure AD or Hybrid Azure AD

For Citrix MCS provisioned Azure AD or Hybrid Azure AD joined machine catalogs that use Windows 11 22H2 or 23H2 as master VMs’ OS, the VDA machines might be stuck at “Initializing” status after startup. And when you login to the VDA machines and execute the “dsregcmd /status” command, “Provider:...

Citrix Licensing: Studio unable to connect to Licensing server - Untrusted server

1. Unable to connect to Citrix Licensing server from Studio getting "Untrusted server". 2. Getting "An error occurred while retrieving the certificate for the license server at this address". 3. Error Id: XDDS:BD69C800 DesktopStudioErrorId : UnknownError ErrorCategory : ResourceUnavailable...

Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.

Feature Description To address two Outlook-related performance issues in Profile Management, version 7.18 introduced a new user-based Outlook search index database, stored as a VHDX file. In addition, the Outlook cache .OST file can also be stored as a VHDX file. Note: Profile Management provides...

"The Delivery Controller failed to complete an audit of the sessions running on the VDA"

After installing of updating a Linux VDA to version 2402, the VDA registers against the DDC successfully. However, when the user tries to launch the VDA, the VDA immediately becomes unregistered and the troubleshooting tab on the DDC show the following error: The Delivery Controller failed to...

ShareFile StorageZones Controller Security Update for CVE-2023-24489

A vulnerability has been discovered in the customer-managed ShareFile storage zones controller which, if exploited, could allow an unauthenticated attacker to remotely compromise the customer-managed ShareFile storage zones controller. This vulnerability affects all currently supported versions o...

Windows Virtual Delivery Agent for CVAD and Citrix DaaS Security Bulletin CVE-2024-6151

Description of Problem A vulnerability has been identified that impacts Virtual Delivery Agent for Windows used by Citrix Virtual Apps and Desktops and Citrix DaaS. Refer to below for further details: Affected Versions The vulnerability affects the following supported versions of Windows Virtual...

Citrix Hypervisor Security Update

A security issue has been identified in Citrix Hypervisor 7.1 LTSR CU2 that may allow privileged code in a PV guest VM to compromise the host. Citrix believes that there would be significant complexity in performing this attack in Citrix Hypervisor. The issue has the following CVE identifier:...

Citrix Hypervisor Security Update

Two security issues have been identified in Citrix Hypervisor 8.2 LTSR, each of which may allow privileged code in a guest VM to cause the host to crash or become unresponsive. These issues only affect Citrix Hypervisor 8.2 LTSR. These issues have the following CVE identifiers: CVE-2021-3416...

Citrix Secure Access client for Windows Security Bulletin for CVE-2023-24491

A vulnerability has been discovered in the Citrix Secure Access client for Windows. The following supported versions are affected by the vulnerability: Versions before 23.5.1.3 The issue has the following identifier:...

Citrix Endpoint Management (XenMobile Server) Security Bulletin for CVE-2021-44519, CVE-2021-44520, and CVE-2022-26151

Vulnerabilities have been discovered in Citrix Endpoint Management XenMobile Server, which, collectively, may allow a XenMobile console user with either anadmin role or a custom role that has ‘Create Support Bundles’ enabled,to gain root access to the underlying OS. CVE-ID| Description| CWE|...

Citrix Gateway and Citrix ADC Security Bulletin for CVE-2022-27510 CVE-2022-27513 and CVE-2022-27516

Vulnerabilities have been discovered in Citrix Gateway and Citrix ADC, listed below. Note that only appliances that are operating as a Gateway SSL VPN, ICA Proxy, CVPN, RDP Proxy are affected by the first issue, which is rated as a Critical severity vulnerability. CVE-ID| Description| CWE| Affect...

Citrix Hypervisor Security Update

Description of Problem A security issue has been identified in certain CPU hardware that may allow unprivileged code running on a CPU core to infer the value of memory data belonging to other processes, virtual machines or the hypervisor that are, or have recently been, running on the same CPU...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2023-6548 and CVE-2023-6549

Two vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Affected Versions: The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the vulnerabilities: NetScaler ADC and NetScaler...

Citrix Hypervisor Security Bulletin for CVE-2022-3643, CVE-2022-42328 & CVE-2022-42329

Several security issues have been identified in Citrix Hypervisor 8.2 LTSR CU1, each of which may allow a privileged user in a guest VM to cause the host to become unresponsive or crash. These issues have the following CVE identifiers: CVE-2022-3643 CVE-2022-42328 CVE-2022-42329...

NetScaler Agent 13.1/14.1: How to Change the nsroot Password for NetScaler Agent via CLI

Requirement to change nsroot password for NetScaler Agent...

FAQ: What are the Difference Between WANOP, Standard and Enterprise Edition Licenses of NetScaler SD-WAN ?

Q: What is the difference between WANOP, Standard and Enterprise Edition license of NetScaler SD-WAN? A : With WANOPEdition License you can only have WAN Optimization feature which is applicable on NetScaler SD-WAN Version 7.x and below, 9.0.1, 9.1.0 +. With Standard Edition License you can only...

Citrix Workspace app for Mac Security Bulletin for CVE-2024-5027

A vulnerability has been discovered in Citrix Workspace app for Mac, which, if exploited, may result in elevation of privilege from a local authenticated user to a root user. Affected Versions: The following supported versions of Citrix Workspace app for Mac are affected by the vulnerability:...

Errors logging off the endpoints while having active published apps - “CGPPowerNotifWndCls: wfica23.exe – Application error”

Users are reporting an error when logging off from their workstations while havingactive published app sessions The users are not closing the published app before logging off the Worksstation. Users utilize Windows 10 machines with Imprivata to badge-in/badge-out Agent 6.3. When they badge in,...

Citrix Optimizer Tool

Citrix Optimizer Tool - v3.5.0.1 Created Date: Jun 21, 2017 Updated Date: Mar 12, 2025 SHA 256 Checksum: D8DCBF77BAE73E2EB4F8F6DCF408AFE90714230A15D3EB7390933D8DFB339044 To help us improve the Citrix Optimizer Tool, please send your feedback to https://forms.gle/TwWrKPT6J8u7GdKA6. Please note: Yo...

How to install custom FreeBSD configuration files on a Netscaler

As a Netscaler is an appliance, the root filesystem which is a RAMDisk is restored from a non-modifiable image during every boot. As such, modifications to any FreeBSD configuration files in /etc will be erased upon reboot. This article shows how to properly install supported modifications to...

"Internal Server Error 43549" response from Gateway with malformed request "/epatype?Param"

Security scanning report vulnerability on ADC: Web Server Misconfiguration - Server Error Message when http request url includes "/epatype?"...

XenServer Multiple Security Updates

Description of Problem Several security issues have been identified that impact XenServer. Customers should consider these issues and determine possible impact to their own systems. These updates provide a mitigation for recently disclosed issues affecting Intel CPUs. These issues, if exploited,...

Citrix Licensing - powershell cmdlets failing with CommunicationError

Citrix.Licensing.Admin.V1 cmdlets Get-LicCertificate, Get-LicInventory stopped working after License Server upgrade to 11.17.2.0. Build 51000. Citrix Licensing PowerShell Snap-In is installed and used directly on the License Server. Error: CommunicationError CategoryInfo: InvalidOperation Example...

XenCenter 2024.2.0 - For Citrix Hypervisor and XenServer

Who Should Install This Update? This XenCenter update is for customers who use XenCenter as the management console for Citrix Hypervisor 8.2 CU1 and XenServer 8. This version of XenCenter supersedes any previous version of XenCenter. It constitutes the following deliverable: File Name|...

Citrix Application Delivery Controller, Citrix Gateway, and Citrix SD-WAN WANOP Edition appliance Security Update

Multiple vulnerabilities have been discovered in Citrix ADCformerly known as NetScaler ADC, Citrix Gateway formerly known as NetScaler Gateway, and Citrix SD-WAN WANOP Edition appliance models 4000-WO, 4100-WO, 5000-WO, and 5100-WO. These vulnerabilities, if exploited,could result in the followin...

Getting "Request not supported" while launching a published Desktop with FAS enabled

Launching of a published desktop fails when StoreFront server is configured to use FAS. You will get an error "Request Not Supported ". The below error may be seen in Kerberos event logs on the VDA when attempting to launch. 0x10 - KDCERRPADATATYPENOSUPP: KDC has no support for padata type Kerber...

CVAD: How to install Citrix Profile Management WMI Plug-in on the VDA

This article lists the steps to install the Citrix Profile Management WMI Plug-in on the VDA...

Citrix ADC and Citrix Gateway Security Bulletin for CVE-2023-3519, CVE-2023-3466, CVE-2023-3467

Multiple vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the vulnerabilities: NetScaler ADC and NetScaler Gateway13.1before13.1-49.13...

Citrix Virtual Apps and Desktops Security Bulletin for CVE-2023-24483

A vulnerability has been identified that, if exploited, could result in a local user elevating their privilege level to NT AUTHORITY\SYSTEM on a Citrix Virtual Apps and Desktops Windows VDA. The vulnerability has been given the following identifier: CVE ID| Description| Vulnerability Type|...

Citrix Hypervisor Security Bulletin for CVE-2023-20569, CVE-2023-34319 and CVE-2022-40982

Description of Problem An issue has been discovered in Citrix Hypervisor 8.2 CU1 LTSR that may allow malicious, privileged code in a guest VM to cause the host to crash. This issue has the following identifier: CVE-2023-34319 In addition, Intel has disclosed a security issue affecting certain Int...

Citrix ShareFile storage zones Controller multiple security updates

Description of Problem Security issues have been identified in customer-managed Citrix ShareFile storage zone controllers. These vulnerabilities, if exploited, would allow an unauthenticated attacker to compromise the storage zones controller potentially giving an attacker the ability to access...

Licensing - We encounter the error "Citrix license server unavailable" in Citrix Studio.

After successfully upgrading the Citrix licensing server to version 11.17.2 build 51000, we encounter the error "Citrix license server unavailable" in Citrix Studio. The error in Licensing Manager "The License Activation Service entitlement could not be retrieved, Check your connection to License...

Citrix Gateway Plug-in for Windows Security Update

Description of Problem Vulnerabilities have been identified in Citrix Gateway Plug-in for Windows that, if exploited, could result in a local user escalating their privilege level to SYSTEM. The vulnerabilities have the following identifiers: CVE-2020-8257 CVE-2020-8258 These vulnerabilities affe...

Session Sharing Explained with Troubleshooting Steps

This article explains session sharing and discusses some common scenarios. Session sharing is the ability of a seamless published application to be executed over the same connection as other seamless applications that are already running on the same server, under an existing Session ID of a user...

Citrix Gateway Service – Points-of-Presence (PoPs)

In order to ensure business continuity and assure quality of service for customers using Citrix Gateway service for HDX proxy, we are expanding the number of PoPs available globally. This change impacts Citrix Workspace and Citrix Virtual Apps & Desktops service customers. Customers may see netwo...

Event: 1020 Connection Validation failed on Domain "for user" for reason 'Deny'

SSL Certificate handshake is not successful for ICA sessions since the VDA's are not enabled with SSL communication. Mismatch of License edition configured under Studio Licensing...

Citrix SD-WAN Security Bulletin for CVE-2022-27505 and CVE-2022-27506

Vulnerabilities have been discovered in multiple Citrix SD-WAN products. These vulnerabilities, if exploited, could result in the following security issues: CVE-ID| Description| CWE| Affected Products| Pre-conditions ---|---|---|---|--- CVE-2022-27505| Reflected cross site scriptingXSS| CWE-79:...

How to Change Order of NICs in XenServer

Theinterface-rename is a utility included in Citrix Hypervisor 8.2 Cumulative Update 1 and XenServer 8. This utility allows for granular management of network interface cards to facilitate renaming and reordering of them from the default installed configuration. The interface-rename utility refer...