Enhanced SSO session may experience problem accessing network shares or group policy updates

You have configured configured Enhanced SSO for Citrix workspace app and you are either on Windows 10 or Windows 11 endpoints. When you launch a desktop session and try to access the domain shares you may encounter the below prompt for credentials - You can also repoduce this issue by accessing t...

Hotfix XS82ECU1083 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

Security Bulletins for XenServer

This article lists historic security bulletins published for XenServer 8.4. We recommend subscribing to security bulletin email alerts for timely notification of new bulletins. The bulletins advise about any software updates that have been published to address the issues. We highly recommend that...

Netscaler OpenSSH CVEs

Netscaler OpenSSH CVEs CVE-2023-48795 CVE-2023-51384 CVE-2023-51385...

Disable Restart Button While Desktops are Restarting

This article describes how to configure the StoreFront to ignore clicks on “Restart” while desktop is powering off and while it is powering on again. Background When the user’s desktop is restarting, there might be issues if they repeatedly click on the desktop...

Adding ADC instance on ADM failed with error - Added unlicensed * that requires HTTPS connection

Adding NetScaler instance on ADM failed with error - Added unlicensed that requires HTTPS connection...

How to set taskbar as auto-hide for all users in HTML5 Workspace App

HTML5 Workspace App taskbar configuration...

Citrix License Server susceptibility to certain Apache CVEs

Citrix License Server may be flagged by vulnerability scanners as potentially impacted byCVE-2006-20001, CVE-2022-36760, and/or CVE-2022-37436. This is because Citrix License Server uses Apache version 2.4.54 inLicense Server version 11.17.2 build 42000 and older versions of Apache in older build...

[Citrix NetScaler] Monitor DOWN with error: "No MIP/SNIP available to send the monitor probe"

You may see services DOWN with error "No MIP/SNIP available to send the monitor probe". 216814 PPE-0 MonServiceBindingXXXXXXXXXX: DOWN; Last response: Failure - No MIP/SNIP available to send the monitor probe. Thu Dec 17 08:45:07 2020...

CVE-2014-1910 - SSL Certificate Validation Vulnerability in the Citrix ShareFile Mobile Application for Android and the Citrix ShareFile Mobile for Tablets Application for Android

Description of Problem A vulnerability has been identified in the Citrix ShareFile Mobile application for Android and the Citrix ShareFile Mobile for Tablets application for Android that could result in SSL certificates being incorrectly validated. This vulnerability has been assigned the followi...

CVE-2019-9548 - Citrix Application Delivery Management (ADM) Agent Security Update

Description of Problem A vulnerability has been identified in Citrix Application Delivery Management Agent that could allow an unauthenticated attacker with network access to the management agent interface to obtain sensitive information. Disclosed information could be used for privilege escalati...

Event id 1 "An error occurred running the command: 'Install-DSFeatureClasses' " while propagating changes after adding StoreFront Server to a Server Group

You may be unable to propagate changes after adding StoreFront Server to existing Server Group. The propagation fails with following event inCitrix Delivery Services event log: Log Name: Citrix Delivery Services Source: Citrix Configuration Replication Service Date: dd/mm/yyyy hr:min:sec AM/PM...

Citrix Licensing - Cannot connect to the license server with error id "XDDS:796F2703"

Citrix Studio cannot connect to the License Server 11.17.2 build 51000. It reports "certificate is not trusted or valid" with Error Id: XDDS:796F2703...

Driver Disk for Emulex lpfc 14.4.393.31 - For XenServer 8.4

Who should install this driver disk? Customers running the XenServer 8.4 release who use Emulex's lpfc driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- lpfc| Fibre Channel HBA/Storage Controller| 14.4.393.31 Required firmware versions The...

CWA Mac 2503: Launch Failure “no Citrix SSL server configured on the specified address”

Users who are on Citrix Workspace app for Mac 2503, attempting to launch Citrix sessions, may encounter a failure. The following error message is displayed to the end user: “No Citrix SSL Server configured on the specified address." as below...

VDA 2203 OS Windows 11 || Username password incorrect with domain passthrough and SSON not working

Username password incorrect with domain passthrough and SSON not working...

はじめてのCitrixテクニカルサポート - 準備と手順

この文書では、Customer Success Servicesご購入後初めてテクニカルサポートをご利用されるお客様を対象として、以下の項目について説明しています。 テクニカルサポートへのお問い合わせ手順 重大な停止のお問い合わせ 365日24時間サポートのご利用 Renewal Contact （リニューアルコンタクト） ご担当者の変更...

BGP Routing and RHI Functionality in NetScaler

This article provides information about BGP routing in NetScaler and some of the sample BGP configurations. It gives a brief overview of the RHI functionality. Route Health Injection RHI The primary purpose of dynamic routing in NetScaler is to communicate the state or health of VIPs to the...

How to Use Multiple Activation Key (MAK) Activation with Automatic Updates

This article describes how to use Multiple Activation Key MAK Windows OS Activation with Automatic Updates. Note: For Provisioning Server 6.x and 7.x environments, using vDisk versioning is the preferred method to update MAK-enabled image. MAK activation for Microsoft Office products isNOT...

Warning:Table chb_State.Workers object definition does not match the expected reference schema

The Site test Report shows a warning "Table chbState.Workers object definition does not match the expected reference schema" CDF traces captured from the DDC while running the Ste test show the below messages:...

PVS server fail to boot with error “Login request timed out”

High percentage of PVS provisioned desktop servers fail to boot. This is the sequence of the events: 1. The servers boot with an ISO. 2. The tsbbdm.bin is downloaded from the 1st PVS on the site. 3. The streaming process fails. 4. Error pops up :“Login request timed out”. Rebooting the PVS server...

Citrix Audio Diagnostic Tool

Citrix Audio Diagnostics tool 1.0.3 What’s new for this release? Support new policy Loss Tolerant Mode for Audio. Optimize the display of network metrics for high round-trip times ICA RTT. Support command-line mode and a runtime option in seconds, allowing the tool to operate in the background fo...

Apache vulnerability CVE-2006-20001 CVE-2022-36760  CVE-2022-37436 in License Server version 11.17.2

Apache/2.4.54 contains vulnerabilities and is used in the Citrix License Server version 11.17.2 build 41000. Security scans may raise the following CVEs: CVE-2006-20001 CVE-2022-36760 CVE-2022-37436...

Citrix Health Assistant - Troubleshoot VDA Registration and Session Launch

Citrix Virtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and apps into a user-centric experience. Citrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. Citrix Health Assistantv1.8.3.71...

NetScaler Gateway-13.1-Launching ICA session got stuck with client authentication enabled

You may stuck at the ICA session launching process when you enable client authentication in Gateway virtual server...

User SID is displayed in Workspace UI after sign-in through SAML authentication

In the use case of SAML using Azure AD and AD identities for Workspace authentication, when end user sign-in Citrix Workspace, Workspace UI just shows a Security Identifier SID, instead of the user’s display name...

NetScaler Error: "Unable to complete System File Update request" while saving custom portal theme

On the NetScaler GUI getting the error "Unable to complete System File Update request" while editing and saving the portal theme...

Enabling WPF Rendering for Citrix HDX on Multi-Session VDAs

Overview Windows Presentation Foundation WPF applications can leverage GPU acceleration in Citrix Virtual Apps and Desktops CVAD environments running Windows Multi-session OS. By enabling WPF rendering on the server’s GPU, this reduces CPU load and improves graphics performance for WPF...

LACP Bonding in XenServer - Configuration and Troubleshooting

In XenServer 6.1, LACP link aggregation was added to existing bonding modes for vSwitch. This article describes dynamic link aggregation LACP between a XenServer host and a switch, giving a high-level overview of the 802.3ad protocol, explaining configuration and diagnosis tools. Background LACP...

Probe Agent can not communicate with Citrix Gateway with port 5000

Error "Failed to authenticate Citrix Gateway credentials" raises if non 443 port is used in the FQDN of Citrix Gateway URL...

Citrix indirect display adapter is installed along with Workspace app in Win10

After installingCitrix Workspace 1809 or above version in Windows 10,Citrix indirect display adapter is installed automatically...

Citrix FAS - Incorrect username and password

Incorrect username and password FAS After launching desktop when users tries to log on. No error on the certificates, no error in "Application" and "System" in the FAS server. VDA event logs Windows logs Security and looking for audit failure at the same time as the login failure: 0xC000006A| use...

Migrate Citrix Virtual Apps and Desktop databases to a new SQL server

Please follow these steps. 1.Close all instances of Citrix studio. Any configuration changes even through powershell to be stopped while following the stepsYou can power down DDCs to be extra cautious Take VM snapshot or take backup of all Delivery Controllers. 2. Take full backup of Site, Monito...

FAS: Information about Microsoft KB KB5014754/CVE-2022-34691, CVE-2022-26931 and CVE-2022-26923

• SSO will fail while trying to launch published resources and users will get the error that "The username or password is incorrect". They will be able to manually authenticate after clicking OK on VDIs/published desktops but there might be issues with published applications. • FAS will be able t...

Audio Volume Persistence Tool

Description When a user reconnects to a XenApp session, all playback audio devices are reset to 100% volume level. Any playback volume settings previously made in the session are lost. This may also happen with a XenDesktop session. This tool restores the volume settings from values stored in the...

CVE-2013-4786 for LOM vulnerability

Mitigation recommendations for vulnerability CVE-2013-4786: 1. Setup SSL on the LOM port to encrypt credentials during login. 2. Follow the Secure Deployment Guide for Citrix ADC to isolate all management ports including the BMC management port on a management VLAN as is industry best practice...

App Layering - PVS Blue Screen SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (CVhdMp.sys)

The BSOD SYSTEMTHREADEXCEPTIONNOTHANDLED CVhdMp.sys is seen when booting up a VM in PVS using an App Layering image. It is also possible to just simply get a BSOD with a Stop Code of 0x0000007B. However, this is fairly generic. If you see this stop code and "ERROR: BNIStack failed, network stack...

Understanding the Citrix Telemetry Service

Understanding the Citrix Telemetry Service The Citrix Telemetry Service plays a crucial role in maintaining and optimizing the user experience of Citrix products. This feature is designed to collect diagnostic, performance, and usage data from Citrix products back to Citrix. The information...

XenMobile server fix for CVE-2023-48795,CVE-2023-51384, and CVE-2023-51385

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Do CVE-2024-40725 and CVE-2024-40898 have an impact on XenMobile Server

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Unable to reconnect to disconnected session.

Attempts to reconnect to a session might fail and the session might disappear from Citrix Director. A new session is launched instead of reconnecting to the existing session. To enable the fix, set the following registry key: Session Manager terminates session launches when the Group Policy...

How to configure bookmarks on NetScaler Gateway

This is a step-by-step on how to create bookmarks on the NetScaler and attach those to specific AD groups...

How to configure Responder policy to redirect http request to https

This article provide a Responder policy sample to achieve of redirecting http traffic to https for Content Switching Virtual Server with Responder policy in NetScaler. Policy is both applicable for http/ssl type Load balance virtual server...

Cannot join Server Group - Error occurred running the command: Start-DSClusterJoinService

When trying to add Storefront server to existing group, getting error: When checking event viewer logs on Storefront server, we see: An error occurred running the command: 'Start-DSClusterJoinService' Exception of type...

Filter Expressions for Wireshark When Using NetScaler Appliance

This article describes how to use filter expression for Wireshark to analyze the network packet trace recorded when using a NetScaler appliance. Filter Expressions for Wireshark NetScaler appliance inserts its own header called NetScaler Packet Trace, in the frame containing NetScaler specific...

Failed to launch session "session_name". Error code: 2524 on Citrix Workspace App During App/Desktop Launch

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The following error code is returned by the Citrix Gateway to CWA appwhen application/desktop launch...

Citrix Studio/StoreFront consoles stuck on "Expanding"

Citrix Studio Console which is installed on Delivery Controller cannot be launched. It stuck on "Expand" window. If we launch MMC on the DDC and try to launch Studio it gets stuck at “Assessing databases”...

How to change the customized icon for published apps in Citrix Cloud using Remote PowerShell SDK

In On-prem environment the icon of a published application can be replaced through the Application properties GUI. However in Citrix Cloud customized icon replacement is not possible from the GUI. We can use Remote PowerShell SDK to get it changed...

uberAgent service stops after a few seconds

Windows' Services console shows that uberAgent service is not running. When manually started, the service starts and stops after a few seconds. uberAgent log file located in C:\Windows\Temp default location shows the issue with network driver startup. Example: 2025-03-01 17:28:33.013 +0200,INFO...

CVAD Workspace App (Windows, MAC, Linux)

Introduction This article is a summary of the top support articles related to CVAD Workspace App Windows, MAC, Linux Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and key points that will be addressed in detail in the linked content...