Mastering Historical Throughput/Bandwidth data Using NetScaler Reporting feature

This article aims to provide a comprehensive guide on utilizing the reporting feature to effectively capture historical throughput data in NetScaler...

Citrix Hypervisor Security Bulletin for CVE-2022-42316, CVE-2022-42317 & CVE-2022-42318

Description of Problem Several security issues have been identified in Citrix Hypervisor 8.2 LTSR CU1, each of which may allow a privileged user in a guest VM to cause part of the management service to become unresponsive, resulting in the inability to create new guests or modify the configuratio...

Citrix Application Delivery Controller, Citrix Gateway, and Citrix SD-WAN WANOP appliance Security Update

Description of Problem Multiple vulnerabilities have been discovered in Citrix ADC formerly known as NetScaler ADC, Citrix Gateway formerly known as NetScaler Gateway and Citrix SD-WAN WANOP appliance models 4000-WO, 4100-WO, 5000-WO, and 5100-WO. These vulnerabilities, if exploited, could result...

CVE-2017-17549 - Information Disclosure in Citrix NetScaler Application Delivery Controller (ADC) and NetScaler Gateway Client TLS Handshake

Description of Problem A vulnerability has been identified in the Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway Packet Engine that could result in the disclosure of cleartext traffic from the backend client TLS handshake. This vulnerability only affects connections...

Citrix Workspace App for Mac Security Bulletin for CVE-2026-18751

Citrix Workspace App for Mac Security Bulletin for CVE-2026-18751 The information on this page is being provided to you on an "AS IS" and "AS-AVAILABLE" basis. The issues described on this page may or may not impact your systems. Cloud Software Group, Inc. and its subsidiaries collectively, "Clou...

Citrix DaaS - Unable to change Master image for the machine catalog

When attempting to use the "Change Master Image" option in the machine catalog properties, the process may fail with the following error: "Preparation of the Master VM Image failed. Make sure that the selected image is a supported OS and has a valid VDA installed" However creating a new catalog...

"Error: Not a privileged user” after Citrix Gateway authentication passed

After users input their username and password on the NetScaler Gateway login page, the URL redirects to the StoreFront SF URL. However, the application list fails to display, and an error message stating "Error: Not a privileged user" appears...

The operation is blocked. Session Recording Administrator logging failed

The operation is blocked. Session Recording Administrator logging failed ,when change session recording policies and session recording properties Deselect all the require SSL for application pool of session recording website in iis, issue remains Set...

[NetScaler] SDX reports "Appliance is running in grace" Error

SDX has instance license CNSINSTCCS checked from ADM. And SDX may report error "Appliance is running in grace. System will loose capacity after XYZ hours"...

How to Configure StoreFront and Smart Card Authentication for Internal Users using Stores

This article describes how to configure Citrix StoreFront 2.0 and Smart Card authentication using Gemalto .NET cards against stores for internal users. Requirements The following components are needed to allow users connectthrough Smart Card to StoreFront: Citrix StoreFront 2.x Citrix Receiver fo...

NetScaler Console, Agent and SDX (SVM) Security Bulletin for CVE-2024-6235 and CVE-2024-6236

Description of Problem Two vulnerabilities have been discovered in NetScaler Console formerly NetScaler ADM, NetScaler SDX SVM, and NetScaler Agent. Refer to below for further details: Affected Versions The following supported version of NetScaler Console formerly NetScaler ADM is affected by...

Citrix Hypervisor Security Update

Description of Problem Two issues have been identified in Citrix Hypervisor that may, in certain configurations, allow privileged code in an HVM guest VM to execute code in the control domain, potentially compromising the host. These vulnerabilities affect all currently supported versions of Citr...

Citrix XenServer Security Update

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that have deployment-dependent impacts. These issues affect the following supported versions of Citrix XenServer: Citrix XenServer 7.6 Citrix XenServer 7.5 Citrix XenServer 7.1 LTSR CU1 Citrix...

CVE-2017-15597 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow a malicious administrator of a guest VM to compromise the host. This vulnerability affects all currently supported versions of Citrix XenServer up to and including Citrix XenServer 7.2. The...

How to reboot or shutdown NetScaler MAS using CLI

Citrix ADM, formerly NetScaler MAS There is an option on MAS GUI to reboot it but what is the equivalent CLI command for it. Do not use the REBOOT command as it is not a clean reboot and will need a Database recovery...

Error:"resource already exists" When Installing a Certificate on NetScaler Appliance

When you install a certificate on the NetScaler appliance, the following error message appears: "resource already exists" Background When you create certificates, each certificate must have a unique serial number. Additionally, the certificate has the following components that help identify a...

FAQ: Citrix Secure Gateway/ NetScaler Gateway Secure Ticket Authority

Note : The same principles and concepts holds good for NetScaler Gateway as well. This article answers some frequently asked questions regarding the Citrix Secure Ticket Authority STA. The questions are divided into following four categories: Overview Q: What is the Secure Ticket Authority? Q: Wh...

はじめてのCitrixテクニカルサポート - 準備と手順

この文書では、Customer Success Servicesご購入後初めてテクニカルサポートをご利用されるお客様を対象として、以下の項目について説明しています。 テクニカルサポートへのお問い合わせ手順 重大な停止のお問い合わせ 365日24時間サポートのご利用 Renewal Contact （リニューアルコンタクト） ご担当者の変更...

Error 2320 - Cannot start apps. Please run Reset Citrix Workspace to resolve a lockdown conflict for LegacyLocalUserNameAndPassword

When trying to launch the applications through the Native Workspace App you get an error stating 'Cannot start apps. Please run Reset Citrix Workspace to resolve a lockdown conflict for LegacyLocalUserNameAndPassword'. Resetting Workspace App does not resolve the issue...

CVE-2020-6175 - Citrix SD-WAN Security Update

Description of Problem An information disclosure vulnerability has been identified in the Citrix SD-WAN Appliance. This vulnerability could allow an unauthenticated attacker to perform a man-in-the-middle attack against management traffic. The vulnerability has been assigned the following CVE...

Citrix Receiver gives error "HDX Engine Stopped Working"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

CVE-2012-5161 - Vulnerability in Citrix XenApp could result in arbitrary code execution

Description of Problem A vulnerability has been identified in the XML Service interface of XenApp that could potentially be used by a remote, unauthenticated attacker to execute arbitrary code in the context of a service account on a XenApp server. The vulnerability could potentially be exploited...

Mac Workspace error "This store doesn't exist. Please retry or contact support"

After plugging-in Gateway URL on Mac Workspace and entering credentials, Workspace prompt error "This store doesn't exist. Please retry or contact support"...

How to Enable and Collect Logging for Citrix Workspace App (CWA) for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App CWA for Maclogging This article provides an overview of logging features...

Critical Error: "An error occurred communicating with the Server" when adding a server to a store

When adding a server to a store in PVS console, the console hangs, then after a few seconds the message Critical Error: "An error occurred communicating with the Server" is seen, and the soap service crashes. A soap service crash dump may show an exception due to the stack overflow, where it has...

How to troubleshoot PVS TD bootup error 'BNIStack failed,network stack could not be initialized'

In PVS environment, a very common error is the 'BNIStack failed' loop restart error During target device boot up, a 'BNIStack failed,network stack could not be initialized' occur, then target device had to reboot again, and the next new bootup encounter same error and reboot again and again. This...

Citrix Virtual Apps and Desktops 2402 CU2 expired certificate

Citrix Virtual Apps and Desktops CVAD 2402 LTSR Cumulative Update 2 CU2 2402.0.2100 contains installers and binaries signed with a now-expired code signing certificate. File signatures are considered valid if either: A timestamp was included at the time of signing, or The certificate used for...

Citrix Session Recording Security Bulletin for CVE-2023-6184

A vulnerability has been discovered in Citrix Session Recording, which, if exploited, may result in an authenticated user being able to perform an RCE. Affected Versions: The following supported versions of Citrix Session Recording are affected by the vulnerability: Current Release CR Citrix...

How to delete profile at logoff without profile saved on user store

Citrix Profile Mangement is often used with a shared storage, but some environments prevent the using of shared storage, and also want to use the function of delete locally cached profiles at logff in UPM. This article tells how to achieve this goal...

Launch failure with CDViewer.exe crash on kernelbase.dll .Net Runtime with Workspace App 2305

Launching a published app or desktop using Workspace App for Windows version 2305.0 23.5.0 might fail with the following error seen in the Application event logs of the affected client, Exception 1 : CDViewer.exe ... System.Runtime.InteropServices.COMException ... Exception 2 : Failing applicatio...

Unable open PVS console: The specified authorization group does not exist

Unable open PVS console:The specified authorization group does not exist...

Citrix Policy Reporter - RSOP CtxCseUtil Tool

CtxCseUtil.exe Created Date: October 24th, 2012 Version: 1.0 Description CtxCseUtil is a tool that can generate resultant set of policy RSOP report per computer, per user or both for Citrix policies on a device that has the Group Policy Management Console installed. Please note: You can download...

CVE-2019-11550 - Citrix SD-WAN Security Update

Description of Problem An information disclosure vulnerability has been identified in the Citrix SD-WAN Appliance. This vulnerability could allow an unauthenticated attacker to perform a man-in-the-middle attack against management traffic. The vulnerability has been assigned the following CVE...

Citrix SD-WAN Multiple Security Updates

Description of Problem Multiple vulnerabilities have been identified in the management console of the Citrix SD-WAN Center and NetScaler SD-WAN Center. Multiple Vulnerabilities have also been identified on the Citrix SD-WAN Appliance and NetScaler SD-WAN Appliance. Collectively, these...

Debugging Layer Integrity Problems in Citrix App Layering

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How to Fix the Uninstall of StoreFront

This article describes how to fix the uninstall of Citrix StoreFront when installed using a non-English UI. When StoreFront is installed under these conditions, uninstall will fail with error code 1605, erroneously indicating the product is not installed...

Users receive error "Try again after some time or contact your help desk" at login

While accessing ADC Gateway or Authentication page, in certain conditions users received one of these two errors: "Try again after some time or contact your help desk". "Malformed assertion sent to Netscaler" Users redirected to Login page. To validate this is the cause, you can check ADC syslogs...

Citrix Audio Diagnostic Tool

Citrix Audio Diagnostics tool 1.0.3 What’s new for this release? Support new policy Loss Tolerant Mode for Audio. Optimize the display of network metrics for high round-trip times ICA RTT. Support command-line mode and a runtime option in seconds, allowing the tool to operate in the background fo...

Citrix Hypervisor Security Bulletin for CVE-2020-35498

An issue has been identified in Citrix Hypervisor 8.2 LTSR CU1 Hotfix XS82ECU1008 only that may allow malicious network traffic to cause subsequent packets to be dropped. This issue has the following identifier: CVE ID| Description| Type| Pre-requisites ---|---|---|--- CVE-2020-35498| Malicious...

Citrix MSI Log Analyzer

Citrix MSI Log Analyzer v1.2.0.9 Created Date: Dec 04, 2017 Updated Date:May 29, 2019 To help us improve the tool, please send your feedback tohttps://podio.com/webforms/18778954/1263577. Please note: You can download the required file from the Citrix downloads website by visiting the following...

Upgrading to Storefront 3.12 CU4 fails - MSI logs shows Citrix Protocol Transition service exception

When attempting to upgrade Storefront 3.12 LTSR to CU4 fails. In the Install wizard the following message is displayed: When checking the MSI Installer logs the following exception is found NOTE: MSI logs are found in C:\Windows\Temp\Storefront\CitrixMsi-CitrixStoreFront-x64-201X.-xx-xx-xx.log...

Citrix Cloud Connector Installation does not complete: Unable to validate certificate chain

Citrix Cloud Connector does not complete its initial installation or is unable to upgrade to the latest Cloud Connector version. The installation is blocked because it’s not able to validate the code signing certificate of the Citrix Cloud Components downloaded, which may be due to the certificat...

CVE-2013-6077 - Vulnerability in XenDesktop 7.0 Upgrade Could Result in Policy Bypass

Description of Problem A vulnerability has been identified in Citrix XenDesktop 7.0 that could prevent policy rules from being correctly applied following an upgrade from earlier versions of Citrix XenDesktop. This vulnerability affects deployments of Citrix XenDesktop that have been upgraded fro...

CWA 2503 for MAC - Error “There is no Citrix SSL server configured on the specified address

Issue with a users who is unable to launch applications from Citrix Workspace for Mac. When trying to launch an application, the following error is displayed: “Failed to start. There is no Citrix SSL server configured on the specified address.” Issue only occurring for CWA Mac...

FAS raises error "Server [*****$] is not authorized to assert identities using rule

After clicking the icon, the APP launch fails with following event log on FAS server Log Name: Application Source: Citrix.Authentication.FederatedAuthenticationService Date: 7/12/1999 10:10:04 AM Event ID: 101 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: FASTEST.fasS.c...

BGP Routing and RHI Functionality in NetScaler

This article provides information about BGP routing in NetScaler and some of the sample BGP configurations. It gives a brief overview of the RHI functionality. Route Health Injection RHI The primary purpose of dynamic routing in NetScaler is to communicate the state or health of VIPs to the...

The Non-Maskable Interrupt Button on a NetScaler Appliance

This article contains information about using Non-Maskable Interrupt NMI button on a NetScaler appliance. Requirements Review the NetScaler MPXHardware Platforms and NetScaler SDX Hardware Platforms page, to verify the NetScaler platforms that have the NMI button. NMI Button If the NetScaler...

WEM - Exception: Failed to determine site for agent machine

WEM Agent does not get registered. Agent log 4:41:56 PM Exception - VuemAgentServiceConfigurationHelper.UpdateConfigurationSet : Failed to determine site for agent machine. 4:41:56 PM Exception - VuemAgentServiceConfigurationHelper.ReadRepositorySettings : Error happened while getting global...

Citrix Hypervisor Security Update

Several security issues have been discovered in Citrix Hypervisor that, collectively, may allow privileged code in a guest VM to compromise or crash the host. These issues have the following identifiers: CVE-ID| Description| Pre-requisites ---|---|--- CVE-2021-28694| Host denial of service|...

Session Launch Failure: “Your session 'AppName' did not launch successfully due to error code 3500

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...