Users receive error "Try again after some time or contact your help desk" at login

While accessing ADC Gateway or Authentication page, in certain conditions users received one of these two errors: "Try again after some time or contact your help desk". "Malformed assertion sent to Netscaler" Users redirected to Login page. To validate this is the cause, you can check ADC syslogs...

How to delete profile at logoff without profile saved on user store

Citrix Profile Mangement is often used with a shared storage, but some environments prevent the using of shared storage, and also want to use the function of delete locally cached profiles at logff in UPM. This article tells how to achieve this goal...

[NetScaler] SDX reports "Appliance is running in grace" Error

SDX has instance license CNSINSTCCS checked from ADM. And SDX may report error "Appliance is running in grace. System will loose capacity after XYZ hours"...

How to troubleshoot PVS TD bootup error 'BNIStack failed,network stack could not be initialized'

In PVS environment, a very common error is the 'BNIStack failed' loop restart error During target device boot up, a 'BNIStack failed,network stack could not be initialized' occur, then target device had to reboot again, and the next new bootup encounter same error and reboot again and again. This...

Citrix Hypervisor Security Bulletin for CVE-2020-35498

An issue has been identified in Citrix Hypervisor 8.2 LTSR CU1 Hotfix XS82ECU1008 only that may allow malicious network traffic to cause subsequent packets to be dropped. This issue has the following identifier: CVE ID| Description| Type| Pre-requisites ---|---|---|--- CVE-2020-35498| Malicious...

How to Configure StoreFront and Smart Card Authentication for Internal Users using Stores

This article describes how to configure Citrix StoreFront 2.0 and Smart Card authentication using Gemalto .NET cards against stores for internal users. Requirements The following components are needed to allow users connectthrough Smart Card to StoreFront: Citrix StoreFront 2.x Citrix Receiver fo...

WEM - Exception: Failed to determine site for agent machine

WEM Agent does not get registered. Agent log 4:41:56 PM Exception - VuemAgentServiceConfigurationHelper.UpdateConfigurationSet : Failed to determine site for agent machine. 4:41:56 PM Exception - VuemAgentServiceConfigurationHelper.ReadRepositorySettings : Error happened while getting global...

Citrix Policy Reporter - RSOP CtxCseUtil Tool

CtxCseUtil.exe Created Date: October 24th, 2012 Version: 1.0 Description CtxCseUtil is a tool that can generate resultant set of policy RSOP report per computer, per user or both for Citrix policies on a device that has the Group Policy Management Console installed. Please note: You can download...

Critical Error: "An error occurred communicating with the Server" when adding a server to a store

When adding a server to a store in PVS console, the console hangs, then after a few seconds the message Critical Error: "An error occurred communicating with the Server" is seen, and the soap service crashes. A soap service crash dump may show an exception due to the stack overflow, where it has...

CVE-2013-6077 - Vulnerability in XenDesktop 7.0 Upgrade Could Result in Policy Bypass

Description of Problem A vulnerability has been identified in Citrix XenDesktop 7.0 that could prevent policy rules from being correctly applied following an upgrade from earlier versions of Citrix XenDesktop. This vulnerability affects deployments of Citrix XenDesktop that have been upgraded fro...

はじめてのCitrixテクニカルサポート - 準備と手順

この文書では、Customer Success Servicesご購入後初めてテクニカルサポートをご利用されるお客様を対象として、以下の項目について説明しています。 テクニカルサポートへのお問い合わせ手順 重大な停止のお問い合わせ 365日24時間サポートのご利用 Renewal Contact （リニューアルコンタクト） ご担当者の変更...

FAS raises error "Server [*****$] is not authorized to assert identities using rule

After clicking the icon, the APP launch fails with following event log on FAS server Log Name: Application Source: Citrix.Authentication.FederatedAuthenticationService Date: 7/12/1999 10:10:04 AM Event ID: 101 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: FASTEST.fasS.c...

Citrix Session Recording Security Bulletin for CVE-2023-6184

A vulnerability has been discovered in Citrix Session Recording, which, if exploited, may result in an authenticated user being able to perform an RCE. Affected Versions: The following supported versions of Citrix Session Recording are affected by the vulnerability: Current Release CR Citrix...

Mac Workspace error "This store doesn't exist. Please retry or contact support"

After plugging-in Gateway URL on Mac Workspace and entering credentials, Workspace prompt error "This store doesn't exist. Please retry or contact support"...

CVE-2019-11550 - Citrix SD-WAN Security Update

Description of Problem An information disclosure vulnerability has been identified in the Citrix SD-WAN Appliance. This vulnerability could allow an unauthenticated attacker to perform a man-in-the-middle attack against management traffic. The vulnerability has been assigned the following CVE...

Citrix SD-WAN Multiple Security Updates

Description of Problem Multiple vulnerabilities have been identified in the management console of the Citrix SD-WAN Center and NetScaler SD-WAN Center. Multiple Vulnerabilities have also been identified on the Citrix SD-WAN Appliance and NetScaler SD-WAN Appliance. Collectively, these...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that may allow malicious code running in a PV guest VM to compromise the host and malicious privileged code running in an HVM guest VM to crash the host. These vulnerabilities affect all currently...

Citrix Virtual Apps and Desktops 2402 CU2 expired certificate

Citrix Virtual Apps and Desktops CVAD 2402 LTSR Cumulative Update 2 CU2 2402.0.2100 contains installers and binaries signed with a now-expired code signing certificate. File signatures are considered valid if either: A timestamp was included at the time of signing, or The certificate used for...

How to Fix the Uninstall of StoreFront

This article describes how to fix the uninstall of Citrix StoreFront when installed using a non-English UI. When StoreFront is installed under these conditions, uninstall will fail with error code 1605, erroneously indicating the product is not installed...

"Error: Not a privileged user” after Citrix Gateway authentication passed

After users input their username and password on the NetScaler Gateway login page, the URL redirects to the StoreFront SF URL. However, the application list fails to display, and an error message stating "Error: Not a privileged user" appears...

Launch failure with CDViewer.exe crash on kernelbase.dll .Net Runtime with Workspace App 2305

Launching a published app or desktop using Workspace App for Windows version 2305.0 23.5.0 might fail with the following error seen in the Application event logs of the affected client, Exception 1 : CDViewer.exe ... System.Runtime.InteropServices.COMException ... Exception 2 : Failing applicatio...

Citrix Hypervisor Security Update

Several security issues have been discovered in Citrix Hypervisor that, collectively, may allow privileged code in a guest VM to compromise or crash the host. These issues have the following identifiers: CVE-ID| Description| Pre-requisites ---|---|--- CVE-2021-28694| Host denial of service|...

How to Enable and Collect Logging for Citrix Workspace App (CWA) for Mac

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Citrix Workspace App CWA for Maclogging This article provides an overview of logging features...

App Layering/Unidesk: Boot failure after windows updates cmimcext.sys

Windows updates causes server to fail boot with error message file missing cmimcext.sys. BSOD with0xc000000f stop code. This can apply to a newly imported OS layer or to a new version of an existing OS layer...

Citrix Session Printers are not mapped after logon

Unable to connect the printer from user end. Session printers are not mapped with following event in the Application event log: Event id: 1105 Cloud not add printer connection to printer \\, for the user username. Error condition is: The Printer name is invalid...

XenServer - VMs on a Cisco USC host do not receive the DHCP settings

When running VMs on a XenServer 8.4 host running on Cisco UCS hardware, the VMs do not receive the DHCP settings...

ADC: ICMP Timestamp Request Remote Date Disclosure Vulnerability (CVE-1999-0524)

Vulnerability scan is flagging NetScaler device as vulnerable to ICMP Timestamp Request Remote Date Disclosure Vulnerability CVE-1999-0524 even when an ACL already exists to block ICMP type 13 traffic...

"Internal Server Error 43549" response from Gateway with malformed request "/epatype?Param"

Security scanning report vulnerability on ADC: Web Server Misconfiguration - Server Error Message when http request url includes "/epatype?"...

PVS Login error: Error "the domain\user does not have access to the farm" or "The specified AuthGroup does not exist" when Trying to Connect to PVS Farm

When trying to connect to a PVS Farm through the PVS Console, the following error is displayed and you cannot connect to the Farm. Error : "the domain\user does not have access to the farm" Error : "The specified AuthGroup does not exist"...

CVE-2017-17382 - TLS Padding Oracle Vulnerability in Citrix NetScaler Application Delivery Controller (ADC) and NetScaler Gateway

Description of Problem A vulnerability has been identified in the Citrix NetScaler Application Delivery Controller ADC and NetScaler Gateway Packet Engine that could allow an attacker to exploit the appliance to decrypt TLS traffic. This vulnerability has been assigned the following CVE:...

CVE-2016-9637 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in Citrix XenServer that may allow malicious privileged-mode code running within an HVM guest VM to compromise the host. This vulnerability affects all currently supported versions of Citrix XenServer up to and including Citrix...

CVE-2015-8277 - Citrix Licensing Security Updates

Description of Problem A vulnerability has been identified in Citrix Licensing that could allow a remote, unauthenticated attacker to crash the License Server and potentially execute arbitrary code on the server. This vulnerability affects the following products: Citrix License Server for Windows...

CVE-2016-2789 - Persistent Cross-Site Scripting Vulnerability in Citrix XenMobile Server 10.x Web User Interface

Description of Problem A Cross-Site Scripting XSS vulnerability has been identified in XenMobile Server 10.x. This vulnerability could potentially be used to execute malicious client-side script in the same context as legitimate content from the web server; if this vulnerability is used to execut...

Hotfix XS82ECU1086 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. All customers who are affected by the issues described inCTX693178 - Citrix Hypervisor Security Bulletinshoul...

Hotfix XS82ECU1085 - For Citrix Hypervisor 8.2 Cumulative Update 1

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...

PVS - Imaging Wizard fails when creating Vdisk. Error after restart 'Imaging wizard did not restart'

When attempting to create a vDisk, the Imaging Wizard gets as far as requiring a reboot, but after the restart returns the error 'Imaging wizard did not restart'...

Error 2320 - Cannot start apps. Please run Reset Citrix Workspace to resolve a lockdown conflict for LegacyLocalUserNameAndPassword

When trying to launch the applications through the Native Workspace App you get an error stating 'Cannot start apps. Please run Reset Citrix Workspace to resolve a lockdown conflict for LegacyLocalUserNameAndPassword'. Resetting Workspace App does not resolve the issue...

Citrix XenServer Multiple Security Updates

Description of Problem A number of vulnerabilities have been identified within Citrix XenServer that could, if exploited, allow a malicious administrator of a guest VM to crash the host and, for some XenServer versions, allow a remote attacker to compromise the host. The following vulnerabilities...

Citrix Workspace app for HTML5 Security Bulletin CVE-2024-6148 and CVE-2024-6149

Description of Problem Two vulnerabilities have been discovered that impact the Citrix Workspace app for HTML5. Refer to below for further details: Affected Versions The vulnerabilities affect the following supported versions of the Citrix Workspace app for HTML5. Citrix Workspace app for HTML5...

Citrix Hypervisor Security Bulletin for CVE-2022-33748 & CVE-2022-33749

Several security issues have been identified in Citrix Hypervisor 8.2 LTSR CU1. These are: A malicious privileged user in a guest VM working in collaboration with a malicious privileged user in another guest VM can cause the host to crash or become unresponsive. This issue has the following CVE...

Citrix Health Assistant - Troubleshoot VDA Registration and Session Launch

Citrix Virtual Apps and Desktops, formerly XenDesktop, fits the enterprise need to bring both VDI and apps into a user-centric experience. Citrix Virtual Apps, formerly XenApp, fits the enterprise need to bring legacy apps into a cloud management environment. Citrix Health Assistantv1.8.3.71...

CVE-2016-9603 - Citrix XenServer Security Update

Description of Problem A security issue has been identified within Citrix XenServer. This issue could, if exploited, allow the administrator of an HVM guest VM to compromise the host. The following vulnerability has been addressed: CVE-2016-9603 High: QEMU: Cirrus VGA Heap overflow via display...

How to reboot or shutdown NetScaler MAS using CLI

Citrix ADM, formerly NetScaler MAS There is an option on MAS GUI to reboot it but what is the equivalent CLI command for it. Do not use the REBOOT command as it is not a clean reboot and will need a Database recovery...

XenServer Security Update for CVE-2025-27465

Severity: Medium Description of Problem An issue has been identified in XenServer 8.4 that may allow privileged code in a guest VM to cause the host to crash or become unresponsive. This issue has the following identifier: CVE-2025-27465 Affected Versions This issue affects XenServer 8.4. Note th...

XenServer and Citrix Hypervisor Security Update for CVE-2024-28956

Description of Problem Intel has disclosed a security issue affecting Intel CPUs. This CPU hardware issue may allow privileged code in a guest VM to infer some memory content of another VM that is running on the same CPU core. Although this is not a vulnerability in the XenServer or Citrix...

Driver Disk for Emulex lpfc 14.4.393.31 - For XenServer 8.4

Who should install this driver disk? Customers running the XenServer 8.4 release who use Emulex's lpfc driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- lpfc| Fibre Channel HBA/Storage Controller| 14.4.393.31 Required firmware versions The...

Launch of Resources from CWA 2402,2403 or 2405 may fail if MSTeams Citrix plugin is installed

Affected versions : CWA release 2402, 2403 or 2405 When launching a published Desktop users are presented with a grey window momentarily. This then closes but shows connected in connection center Application launches will simply fail but the below error will be observed in the event logs In the...

Netscaler CVE & Security Guide

Introduction Begin with an introduction to the main issue topic, explaining its significance and how the hub article serves as a central resource for related information. Overview of the Issue Provide a brief yet comprehensive overview of the issue, outlining the common challenges and key points...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2024-5491 and CVE-2024-5492

Description of Problem Two vulnerabilities have been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer to below for further details: Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway are affected by the...

Session Launch Failure: “Your session 'AppName' did not launch successfully due to error code 3500

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. When launching an application or desktop session using Citrix Workspace App, the session fails to...