Devices tab was missing from toolbar when launching desktop

Devices tab missing when launching desktop...

NSC: Citrix ADC MPX 8905/8905Z, MPX/SDX 8910/SDX 8910Z, MPX/SDX 8920/8920Z, MPX/SDX 8930/8930Z

Citrix Systems, Inc. announces a Notice of Status Change for the Citrix ADC NetScaler MPX 8905/8905Z, MPX/SDX 8910/SDX 8910Z, MPX/SDX 8920/8920Z, MPX/SDX 8930/8930Z The tables below explain the Citrix ADC life cycle management milestones as well as important information regarding dates and option...

Alt + PrtSc shortcut not working when using KeyboardEventMode = Unicode with a Japanese keyboard

In Citrix Workspace App for Linux, when using Unicode keyboard event mode with a Japanese keyboard, the Alt + PrtSc combination/shortcut does not work...

Unable to upgrade the Storefront from 7.15 LTSR CU7 to CU8; fails with "An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again."

Unable to upgrade the SF from 7.15 LTSR CU7 to CU8; fails with "An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again."...

VDAs are still trying to register with old DDCs post changing the list of DDCs

Post changing the Delivery Controllers list, VDAs are still trying to register with the old Controllers. Deletes the old Delivery Controllers FQDN on "ListOfDDCs" key in "HKLM\Software\Citrix\VirtualDesktopAgent\Policy" registry and restarts the Citrix desktop service, however the VDAs are still...

PVS 1912:Unable to merge vdisk "vDisk versions are not up to date on all Servers that access this vDisk. Update all "

Unable to merge the old versions of vdisk. Error message when we attempt merge: "vDisk versions are not up to date on all Servers that access this vDisk. Update all Servers with the lastest versions of the vDisk files"...

When access the storefront webpage getting .Net errors

When access the newly added Storefront server getting the below error. Error : The 'targetFramework' attribute in the element of the Web.config file is used only to target version 4.0 and later of the .NET Framework for example, ''. The 'targetFramework' attribute currently references a version...

MP4 video played on Windows Media Player does not show video on secondary monitor

In a multi-monitor environment, when you play an MP4 video on Windows Media Player the video may not appear if you move the player to the secondary monitor...

SAML + LDAP using Nfactor gives error "You are not allowed to login. Please contact your administrator"

After hitting Netscaler for login, you are redirected to SAML and successfully login. Afterwards, you are redirected back to Netscaler and receive the error"You are not allowed to login. Please contact your administrator"...

How to Enable the Dedicated Dump File Feature in Provisioning Services 6.x

This article describes how to enable the Dedicated Dump File feature in Provisioning Services 6.x. Note: The dedicateddumpfile.sys is essentially a mirror of pagefile.sys that is required to capture a dump on a drive other than the system partition...

Error: “No response received for successful send. Error number 0xA0070002”

In environments where large amount of vDisk are being managed in a single physical location for vDisk stores shared by multiple Sites, or in a environment where there are large number of vDisk that are not imported in the vDisk store, but they are kept in physical vDisk store, attempt to import a...

"You cannot logon to the specified server" error when login to Storefront server.

Only certain users cannot log on to storefront. Following events can be seen on the storefront server : Security events logs : Event 4625, Microsoft Window security auditing Failure Information : Failure Reason : User not allowed to logon at this computer. Status : 0xC000006E Citrix Delivery...

Citrix App Layering 4.x: PVS Connector (BootPrivate)

Introduction When publishing an image to PVS the PVS Connector allows for running a PowerShell script after an image is uploaded to the PVS Store and added as a vDisk. This sample script is intended to show Citrix customers how this scripting can be used to increase administrative productivity...

XAPI Database Parsing Tool - Windows

Description This script applies an XML stylesheet to the XAPI database and creates a file that can be viewed in a web browser. The style sheet is an example of how data can be extracted from the database for quick offline troubleshooting and configuration analysis. Once the script has been ran...

StoreFront Logon Error: "Incorrect user name or password"

Domain users are unable to logon to StoreFront and receive an error message: “Incorrect user name or password” with Event ID: 4625 and Failure Reason: “The user has not been granted the requested logon type at this machine”. The error can be seen on Citrix Receiver and on the StoreFront StoreWeb...

How to Configure an NTP Server on a NetScaler Appliance

This article contains information about configuring a Network Time Protocol NTP server on a NetScaler appliance. Background In the earlier releases of the NetScaler software, you need to manually edit multiple files from the shell prompt of the NetScaler appliance to configure an NTP server. The...

DTLS 1.0 or DTLS 1.2 is not working through Citrix Access Gateway Vserver with SNI based certificate

On the Citrix Director or on the VDA server, you will we see that the ICA communication happened over TCP rather than UDP. Issue is seen through Citrix Firmware versions 13.0 47.24 or 13.0 build 52.24. If you have Certificate X which was bound to Citrix Access Gateway VServer as SNI Certificate,...

TLS handshake fails with any TLS LB VIP FIPS 9700 - Reset code 9811 from ADC

Cannot reach Netscaler Gateway Page FIPS Not able to form any TLS handshake with any LB VIP on ADC ADC sends REST with code :: 9811 Transmission Control Protocol, Src Port: 443, Dst Port: 62706, Seq: 4271, Ack: 860, Len: 0 Source Port: 443 Destination Port: 62706 Stream index: 0 TCP Segment Len: ...

How to Allocate and Install Citrix NetScaler VPX Licenses

This document will provide a step-by-step guide on obtaining a Citrix NetScaler VPX license formerly ADC VPX. Requirements Contactmust be listed on company account withUnrestricted access...

Error: "Cannot Process Provisioning File"

While running the StoreFront Services provisioning file for example, Receiverconfig.cr using Citrix Receiver 3.1, issues might be experienced. The following error message might appear: “Cannot process provisioning file”...

How To Replace An Expired Self Signed SAML Certificate in XenMobile 10.x

How to renew theself-signed SAML certificate which is included inXenMobile...

NetScaler SD-WAN QOS and Application Rules

Citrix SD-WAN, formerly NetScaler SD-WAN Table of Contents Introduction QOS Components Transmit Modes Queue Depth IP Rules Application QOS rules with release 9.3 Basic Rules Basic guidance on Rules. Other Settings that affect Applications. Appendix A: Default Rules Breakdown Introduction The...

Errors while launching HDX apps from Receiver/Secure Hub

When trying to launch any HDX applications from iOSor Android devices below error message is displayed. Error Message on iOS Devices:- Connection Error: Server Error; The Server disconnected the session. Error Message on Android devices: Cannot Connect : Error Connecting to the session reliabilit...

How to Configure HDX Enlightened Data Transport Protocol

Adaptive transport for XenApp and XenDesktop optimizes data transport by leveraging a new Citrix protocol called Enlightened Data Transport EDT in preference to TCP whenever possible. Compared to TCP and UDP, EDT delivers a superior user experience on challenging long-haul WAN and Internet...

NetsCaler: Smart Card Authentication with EULA using nfactor

We need to do Smart Card Authentication on the NetScaler virtual server NetScaler Gateway or Load balancing and also we need the users to accept the End User License Agreement EULA before they could access the backend resource...

Error: "Logon failure: the user has not been granted the requested logon type at this computer."

Under certain circumstances, the Citrix WEM Agent log may show the following message: "Exception - VuemEnvironmentalSettingsController.ExecuteEntityPolicySettings : Logon failure: the user has not been granted the requested logon type at this computer."...

How to take a XenServer toolstack (XAPI) database dump and view it

XenServer stores the vital information related to objects such asVM, VIF, VDI, PBD in an XMLformat file under /var/xapi/state.db.Thisfile is synced between pool membersat regular intervals to maintain aconsistent view of the XenServer pool. We recommend that you back up this XAPIdatabase file. Th...

How to reset root password of NetScaler SDX

This article describes how to reset the root password of NetScaler SDX running on XenServer. Note: If you are a XenServer user, do not refer to this article. Instead, see the XenServer documentation. Background For the XenServer component of a NetScaler SDX, a lost root password can be overwritte...

How to Export and Install an SSL Certificate for StoreFront to Use HTTPS

This article explains how to export your existing SSL certificate, import the certificate to another StoreFront server, bind the certificate to Internet Information Services IIS, and configure StoreFront for HTTPS connections. This article assumes the following typical scenarios: You have created...

How to launch applications Using Windows 10 Edge Browser

Launch applications using Windows 10 Edge Browser...

NTLM Authentication on NetScaler

With the release of NetScaler 11 build 64.34, the requirements and configuration for NTLM authentication have changed. It is a common use case to authenticate using Kerberos when users are internal on the network but for external users who cannot reach Active Directory, we fallback to NTLM. The...

Not All PVS Servers Showing On The Replication Status Window

The PVS farm shows all PVS servers under the Servers node. However, when you click Show Replication Status ofthe vDisk does not show all PVS serverslisted. The other servers have the vDisk files .vhd, .pvp but do not show up in the list...

File System on Control Domain Full on XenServer

There are a variety of errors and symptoms that can be seen when the Control Domain file system becomes full. The errors and symptoms that you see might be different depending on the partition layout of your XenServer host. Possible errors can include the following errors or alerts might appear...

XenServer Security Update for CVE-2025-58151 and CVE-2026-23553

Severity:Medium Description of Problem An issue has been identified in XenServer 8.4 that may allow privileged code in a guest VM to cause the host to become slow or unresponsive to management operations. This issue has the following identifier: CVE-2025-58151 A further issue has been identified ...

XenServer Security Update for CVE-2025-62626

Severity: Medium Description of Problem A hardware issue has been identified in AMD Zen 5 CPU devices that may cause those CPUs to return a value of zero more frequently than statistically expected when asked to generate a random value. This may compromise e.g. cryptographic keys that are generat...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2025-5349 and CVE-2025-5777

Severity - Critical Description of Problem A vulnerability has been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer below for further details. Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway are affecte...

NetScaler-13.1-How to limit the IP subnets to access LB vServer with responder policy in NetScaler?

How to allow only specified IP subnets to access LB virtual server with responder policy in NetScaler?...

Citrix Monitor: user logon time is really high due authentication time

When checking Citrix Director or DaaS Monitoring, on user's Logon Performance, we can see that the Average Logon Duration is high Checking in individual user's logon, Authentication time is really high for some users, what increases the average time...

Cloud Netscaler console security advisory scan stuck on In Progress

Trying to run the security advisory scan from cloud.com but the scan and it looks like the previous three scans are not completing, It is stuck on "In Progress."...

[NetScaler] MPX LCD Display: Understanding Port Status Indicators

This article explains the meaning of the characters/icons shown on the NetScaler MPX LCD display...

[NetScaler] Disabled Interface Tx Laser Remains On After Reboot on MPX

You may observe that when an interface on a NetScaler MPX is disabled, and a user subsequently performs a reboot, the transmit Tx laser for that interface might not power off as intended. This can lead to the peer switch detecting the NetScaler's disabled interface as still being UP...

CVAD2203 - MCS catalog update failure with error "Machine <MasterImageVM> is not found"

MCS catalog update failure - Error - Machine is not found Terminating Error: An error occurred while publishing the image. Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction...

Azure deployed machines fail to Power On due to Data Collection Rule Associations

When applying a Machine Profile to an Azure-based Machine Creation Services catalog, attempting to Start machines may result in one of the following errors: "code":"UnsupportedFeature","message":"Data Collection Rule Associations is not supported in the location of the targeted parent resource...

Citrix DaaS: Get-BrokerApplication - Invalid enum value 'PackagedApplication'

Get-BrokerApplication cmdlet fails with exception when running on the machine with Remote SDK installed. Exception details: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:records. The...

Citrix CVAD/DaaS - License server is unavailable in Studio following upgrade to build 51000

The below message appears after upgrading the License server build to 51000...

uberAgent is unable to read encrypted credentials stored in Windows Credential Store

Customer is attempting to store encrypted credentials in the Windows Credentials Store as described in the uberAgent documentation https://docs.citrix.com/en-us/uberagent/7-3-1/uxm-features-configuration/username-and-configuration-setting-encryption-2.html, but uberAgent is unable to read the...

Session Recording Notification Emails are Not Received After Upgrading to 2203CU6

When a user logs onto a VDA with Session Recording Agent 2203 CU6 installed and e-mail notifications enabled. The End user sees the notification banner, the session is recorded, but the Session recording Notification emails are no longer received from the VDA...

Citrix Director - Unable to retrieve the list of Connections

Citrix Director does not show any 'Connection' information under 'Filters'. There is an error displayed in Director: "Data source unresponsive or reported an error. View Director server event logs for further information Refer Citrix KB article CTX130320" You can also find an event ID 5 logged by...

uberAgent data from Windows 11 does not appear in Splunk

Checking the uberAgent UXM app in Splunk for a Windows 11 machine, or querying index=uberAgent for a specific machine, will return no results. The uberAgent.log from the Windows 11 machine will contain the following error. Error: 'wmic' is not recognized as an internal or external command,operabl...

Citrix - CSP Monthly Consumption licenses EOL

On 01-Mar-2025, Citrix Service Providers running License Server v11.17.2 build 51000 with a combination of certain types of licenses were unable to launch end user sessions. The impacted licenses were associated with a discontinued licensing offering. There were some cases where partners on the n...