Static IP Configuration with Boot Device Manager

Attempts to useBoot Device Manager BDM to boot Windows 7, Windows 2008, and Windows 2008 R2 with a static IP addresses might fail; all systems other than the first might experience a fatal exception and display a blue screen with a duplicate IP address error message...

How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session

This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...

Error: "Max Number of DHCP Retries Exceeded" when Provisioning Services Target Devices are Unable to Boot from PXE

Provisioning Services PVS target devices are unable to boot from PXE with an error: "Max number of DHCP retries exceeded" This failure occurs very early in the boot process when the PXE client sends a Discover packet to the broadcast domain to find a DHCP server...

POODLE SSLV3.0 Security Issue Workaround for License Server

Citrix Licensing 11.12.1 for Windows might be vulnerable to the Padding Oracle On Downgraded Legacy Encryption POODLE vulnerability. POODLE affects older standards of encryption - Secure Socket Layer SSL version 3 but not the newer encryption method Transport Layer Security TLS. Citrix suggests t...

VDA launch stuck at "Please wait for local session manager" for version 2303 or later

VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later...

Image preparation step 'FixSCCM' failed. error

When updating a catalog with MCS this error is seen . Image Preparation Finalization Failed Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction sdkProvisioningSchemeAction at...

New Support Website - July 15th 2024

New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...

Microsoft Security Update Validation Report March 2024

Microsoft’s March 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Error "The system is currently unavailable" while logging into Citrix Director with smart card

You get the Error "The system is currently unavailable. Please try again later or contact your administrator." while logging into Citrix Director with smart card. The issue is not seen when logging in via username and password. Dmc Service error Citrix.Dmc.Common.ConfigurationException: No sites...

Citrix Director reports ICA Latency value as 0

ICA Latency value shows as 0 while ICA RTT shows correctly in Citrix Director. The issue is seen for ICA sessions coming via NetScaler. The issue may be seen for CVAD version 2112 and above. Get-CimInstance -Namespace root\Citrix\EUEM -Class Citrixeuem PowerShell output shows NetworkLatency as 0...

CVAD 2203 CU4 VDA may experience BSOD With BugCheck code 0x96 INVALID_WORK_QUEUE_ITEM

VDA may randomly experience a BSOD with BugCheck code 0x96 INVALIDWORKQUEUEITEM The issue is seen after the installation of 2203 Cumulative Update 4...

How to Backup and Restore WEM Configuration sets or Settings on Citrix Cloud

To explain how to backup and restore WEM Configuration Sets and Settings on Cloud...

Cloud Connector - Citrix ConfigSync Service error event ID "517"

In Cloud Connector Server, the below Error Event ID 517 is logged. ----------------------- Source: Citrix ConfigSync Service Event ID: 517 Description: There was a problem communicating with the primary Broker. Failed to get minimal Broker configuration. Error details: There was a problem...

How to generate a support file of an ADM Agent CLI and GUI.

Describe how to generate a support file of anon-Prem ADM Agent from CLI or GUI...

Unable to Create Memory Dump from Windows 2008 R2 Servers after Installing Service Pack 1

Unable to get the operating system to generate complete memory dumps on Windows 2008 R2 servers after updating the server to Service Pack 1 for Windows 2008 R2. The issue was observed on XenApp 6 servers in various environments: Physical servers XenServer virtual machine XenServer with Provisioni...

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...

All VDAs reported as Power State Unknown in Studio

Connectivity is lost to the hypervisor and all VDAs show a power state unknown within the studio. The hosting connection test runs successfully Host Connection credentials are valid andnew machines can be created New machines are in power state unknown as well...

PBM Error "Authentication failed: Invalid credentials" when adding machine to one catalog

When attempting to add machines to an existing catalog the process fails immediately with the below error, in Studio. "Machine Failures: domainname\machinename: Failed to create the virtual machine; domainname\machinename. Inner Error: A general system error occurred: PBM error occurred during...

Cannot set StoreFront HTTP Port on DDC, if it was used for HTTPS before

Error when StoreFront HTTP port is set on DDC, if the same port was set for HTTPS previously. We start getting this event logged. Source: Citrix Broker Service ID: 2014 General: One of the XML ports is in use by another process. Unable to listen for XML requests on the Citrix Broker Service. To...

Unable to update certificate. Error "Certificate is referenced by a CRL, OCSP responder, vserver...)

Getting error "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECRYPT " when trying to update the existing certificate...

Citrix DaaS - The Published resource is not available currently. try again later

After migrating from on premise to Citrix Cloud, users facing issues when launching apps via DaaS only via native CWA. Launching via web browser works as expected. Users are getting error: Transaction ID: xxxxxxxxxxxxxxxxx The resource is not available at the moment. Please try again later. Issue...

PVS - No device license is currently available for this computer during Target device boot

License enters grace period when Target Device boots up. Error: No device license is currently available for this computer. A system shutdown will be initiated in 720 hours...

Citrix PDF Printer does not open full screen with Edge as default PDF viewer

When users are using the HTML5 client and Citrix PDF Printer while using Edge as the default PDF viewer the print job is shown but there is a scroll bar on the right. If the user changes to Adobe as the default PDF viewer the print job displays correctly...

Store Front Server Group Server is not reachable. Configuration settings might be out of date.

When observing the Server Group in the StoreFront management console, for each Server Member server the notification "Server is not reachable. Configuration settings might be out of date." is displayed with a red exclamation point icon. When initiating propagation theStoreFront management console...

monitor status "Unkown" with Last response "Probe Skipped, Service status OFS"

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Citrix HDX Engine blocked by Windows firewall

Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...

VDA 2203 - There is no Citrix SSL server configured on the specified address

After installation of Virtual Apps and Desktops VDA 2203 version via an existing install script used for older VDA versions, the SSL VDA connection fails with error "There is no Citrix SSL server configured on the specified address". Uninstalling and reinstalling does not resolve the issue...

Citrix WEM Network drives are not being mapped

Network drive mapping set through WEM doesn't map the drive In the WEM action viewer, it is shown as applied to the required WEM agent No errors related to this in the event viewer or WEM logs...

Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"

Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...

How to auto launch published app while logon Storefront Web URL

This article describes how to enable and customize "auto launch published app" feature from Storefront server. Caution! Citrix does not support or assist with this customized configuration. Perform this modification at your own risk. If you do proceed, make sure to always take a backup before...

Joining Server Group failed with error "Exception attempting to authorize, TCP error code 10060"

Joining the Server Group failed with the following errors. Studio UI: Please refer to the Windows Event Log on the Authorizer details. Windows Event Log: Citrix Cluster Join Service,1,2201,"Join failed. Exception attempting to authorize. Could not connect to...

How to enable WebSocket on load balancing virtual server

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How to get dump file of random crash process with ProcDump tool

ProcDump can be activated as a postmortem debugger in Windows OS. The crash dump file can be automatically generated if a process crashed...

How to convert PFX certificate without importing password to PEM certificate on ADC

This article provides instruction on how toconvert PFX certificate with importing password to PEM certificate in our document using "Import PKCS12" on GUI. Refer to...

Azure MCS catalog update fails with FailedToStartImagePreparationVm - CreateUpdateVm-1 timed out

Unable to update a machine catalog for an Azure hosted MCS deployment. The MCS process fails early about 15% into the update The error message shows "Error - Terminated", and the action name is "MCUpdateMachineCatalog" The full stack trace is similar to this : TerminatedStack Trace: at...

CtxMTHost.exe error "A referral was returned from the server" when launching a published application

Users report that they are receiving a non-blocking but annoying CtxMTHost.exe popup when launching published applications since the 2203 CU3 update. Error message : A referral was returned from the server...

CWA iOS - Center mouse wheel button clicks not working inside ICA sessions

When Citrix ICA sessions launched from iOS endpoints, the center mouse button clicks are not effective anymore It is only the center button clicks that are not effective inside Citrix sessions. It is still possible to scroll up & down using the center wheel inside a Citrix session...

PVS Configuration Wizard Crashes applying configuration

The PVS Configuration Wizard crashes and exits when applying configuration settings at the end of the wizard. This is visible in PVS Server application event logs, event IDs 1026 and 1000. Faulting application name ConfigWizard.exe...

ICA latency in Director frequently displays high (not 64000ms) when accessed via NetScaler Gateway

When user accessed Virtual Desktop via NetScaler, admin may find the "ICA latency" in Director frequently displays unreasonable high valuenot 64000ms, while "ICA RTT" value is in normal range. It's telling ICA RTT ICA latency. In fact, users have no high latency or bad interaction experience whil...

Workspace error "Unable to connect to the server. Check your network connection and retry."

After adding Citrix Gateway URL on Workspace App and entering thecredentials, the users encounter the error "Unable to connect to the server. Check your network connection and retry."...

NetScaler/Gateway VPX GUI shows FREEMIUM.

NetScaler VPX GUI shows as freemium with limited Express features. As shown in below image...

Windows 10 VDI Resolution Changed to 1600 from 1920 after Waking up Dell Wyse from Sleep Mode

Windows 10 VDI resolution changed to 1600 from 1920 after waking up Dell Wyse 3040 from sleep mode...

Workspace app timeout when launching desktop VDI which is in powered off state

VDA is in powered Off state on the hypervisor. User clicks on the desktop icon and machine starts on hypervisor due to powerOnlaunch request and registers but the launch fails with the below error : Citrix Workspace : Could not start appThere was a problem contacting "XXX"...

Driver Disk for Cisco enic 4.4.0.1-930.6 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.4.0.1-930.6 Issues resolved in this driver disk...

WorkspaceApp takes more time to reconnect during ADC GSLB failover when using Session Reliability

The HDX engine uses the cached DNS addresses during the Session Reliability reconnect after there is a network disconnect. Hence, it will try to connect to old gateway and fail after a GSLB failover.However with AutoClientReconnect, HDX engine gets destroyed and a new engine will not have anythin...

One client failed on installing CWA due to it failed detecting the Edge Webview2 installation

One client failed on installing CWA in an intranet environment due to it failed detecting the Edge Webview2 installation.Manually install Webview2 with full-blown installer again still can't fix this issue...

LAPS : Randomizing Local Admin Passwords in Non-persistent Environments

Use LAPS inLocal Admin Passwords for Non-persistent Environments...

workspace cannot find a valid smart card certificate

Workspace App gives error " cannot find a valid smart card certificate". This works via Browser but not via Workspace App...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000-50G/15000Z-50G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020-50G/15020Z-50G, MPX/SDX 15030-50G/15030Z-50G, MPX/SDX 15040-50G/15040Z-50G, MPX/SDX 15060-50G/15060Z-50G, MPX/SDX 15080-50G/15080Z-50G, MPX/SDX 15100-50G/15100Z-50G, MPX/SDX 15120-50G/15120Z-50G Th...

Notice Of Change Announcement for NetScaler (Citrix ADC) Perpetually Licensed Hardware and Software

Applicable Products NetScaler Citrix ADC perpetually licensed hardware MPX, SDX and software VPX/BLX, & Standard Edition across all NetScaler Citrix ADC products. Information NetScaler, a business unit of Cloud Software Group, has made the decision to end of sale EoS NetScaler Citrix ADC...