PVS export wizard reports "No Devices Found to Export"

Unable to add PVS provisioned machines to Studio Machine Catalogs. When using the Export Devices Wizard, users receive the error "No Devices Found to Export". Issue remains even after deleting and recreating the AD computer objects...

SQLLocalDB event ID 512

The Delivery Controller event logs show numerous error Event ID: 512 Source: SQLLocalDB 14.0 The "DataDirectory" registry value is missing in the LocalDB instance registry key: 44A9EE4E-9BD8-4715-AD84-84FC18033127 The "DataDirectory" registry value is missing in the LocalDB instance registry key:...

“Cannot Retrieve Data” on Citrix Director Dashboard error. Unable to see session information .

“Cannot Retrieve Data” on Citrix Director Dashboard error. Unable to see session information of User Connection Failures, Failed Single-session OS Machines, Failed Multi-session OS Machines data is missing. The following exception can be seen in CDF traces. Error:...

VDA upgrade failure when deployed through SCCM

VDA deployment using SCCM...

How to Enable Logging for Citrix Director

This article contains information about logging for Citrix Director. To learn about Citrix Director, please visit Citrix Documentation -Director...

Imported Citrix Policy lists Delivery Group names from source site in the policy filter

If Citrix Policies are exported from a site and imported to a different site, the export caries Delivery Groups from source site in Assign Policy filter. Command to export & import policy Export-BrokerDesktopPolicy | Out-File -FilePath C:\Temp\PolicyExport.txt Import-BrokerDesktopPolicy Get-Conte...

Unable to reconnect to disconnected session.

Attempts to reconnect to a session might fail and the session might disappear from Citrix Director. A new session is launched instead of reconnecting to the existing session. To enable the fix, set the following registry key: Session Manager terminates session launches when the Group Policy...

Autoscale managed VDAs, unexpectedly being powered on

Citrix Machine Catalog capacity is managed by Autoscaling. The customer noticed more machines are powered on that set by Autoscaling, even though there is low utilization in the environment. Support teams validated customers autoscaling configuration, and confirmed there was excess load capacity ...

Troubleshooting intermittent sync issues in Secure Mail

Secure Mail fails to sync intermittently...

Policy data may be lost when a CVAD site is upgraded from an older version to 2311 or 2402

Citrix group policies may fail to appear in Studio post upgrade to CVAD Versions 2311 or 2402, and on Citrix DaaS. VDAs that expect the missing policies to be applied may behave differently...

Citrix Provisioning Server - Console User Domain Authentication Failure

While trying to connect to the server console from outside of the PVS server domain you may see an error: "Unable to connect to the Domain Controller if any or the default rootDSE. Error code: 21071225, message: Access is denied. Exception from HRESULT: 0x80070005 EACCESSDENIED, provider:." The P...

Launch failures after upgrading to CWA 2403

Users on Citrix Workspace App for Windows 2403 and have Real-Time Media Engine RTME installed on endpoint devices older than 2.9.700 may encounter session launch failures...

Citrix Hypervisor Security Update for CVE-2024-31497

Description of Problem Versions of XenCenter for Citrix Hypervisor 8.2 CU1 LTSR included a 3rd-party component, PuTTY, that is used to enable SSH connections from XenCenter to guest VMs when the “Open SSH Console” button is selected. The inclusion of PuTTY with XenCenter for Citrix Hypervisor 8.2...

MCS VMs power status became unknown

The customer said a lot of users' VMs power status became unknown...

PVS | StreamService cannot access vDisks after reboot

Intermittent problems with the StreamService of the PVS servers. Infrequently, when the PVS server boots, the StreamService is unable to access the vDisks. The event logs show the error message "Login failed error code: 2 for device : Server : vDisk file access permission denied". Two short-term...

PVS 2402 | Console Setup: EdgeWebView2 not installing correctly

When launching the "Console Installer" it tries to install the prerequired software which includes Edge WebView2. In some cases when installing it from the iso, Edge WebView2 might not show up in "appwiz.cpl" or "Apps and Features". If you start the "Console Installer" again it is shown as "not...

Compatibility license - avoid mixed editions when renewing Universal HMC or Citrix for Private Cloud

What is the mixed edition problem? Mixed edition means combining Premium with Standard or Advanced editions, or Advanced with Standard editions on the same site. This also applies to mixing license types User/Device U/D and Concurrent CCU; for example Premium U/D with Premium CCU or Advanced U/D...

can't launch session on Redhat 8.4

The customer setup LVDA 2203 CU2 on AMD server with Redhat 8.4, but when they launch session, the desktop viewer became grey screen and exited later. But the issue doesn't occur when launch session on intel desktop with Redhat 8.4...

On Prem || 2203 LTSR || VDA hangs or freezes while launching skype business applications.

2203 VDA hangs or freezes while launching skype business applications. Inside the published VDA Users open Skype for business and they noticed Randomly that VDA is Frozen This is only see with Skype for business If the users close the session and connect back to session by clicking the icon in...

CVAD - Constant grey screen when launching ICA session to VDA 2311 on Windows Server 2022 on Vmware

After upgrading to VDA 2311, users may experience a grey screen when launching an ICA session to Windows 2022 Server running VDA 2311. This problem was not seen when customer was running VDA 2308. Users are also able to launch the session successfully when using manually created ICA file with the...

Session launch fails with gray screen when fast startup is enabled

If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen...

How to keep your visual effects settings in HDX/ICA session

In HDX/ICA session some visual effects are disabled. This article describes how to keep your visual effects settings in HDX/ICA session...

Create OS layer version fails when offload compositing is enabled

Issue : Creation of OS layer version fails, when 'Use Offload Compositing' option is enabled. Error : "The Compositing Engine failed to initialize after '00:20:00'" Console shows 'Waiting for the Compositing Engine machine to be ready', followed by 20 minute time out. ELM logs show...

New machines with vTPM have the same thumbprint in vSphere

New machines have the same vTPM thumbprint as the master image in vSphere. This can be seen using PowerCLI and comparing the machines with the following command: Get-VTpm -vm | Get-VTpmCertificate...

Duplicate Icon visible for all published Applications

Duplicate icons appear for the same applications in Citrix Workspace...

Citrix uberAgent Security Bulletin for CVE-2024-3902

A vulnerability has been discovered in Citrix uberAgent, which, if exploited, may result in the escalation of privileges of the attacker. This vulnerability only impacts uberAgent and does not impact any other Citrix and or Cloud Software Group products. Affected Versions: The following supported...

ICA Latency in Director shows Cannot retrieve the data

When checking ICA latency for a VDA on an App Layering based image, Director does not show that data. ICA Latency within Director says "Cannot retrieve the data." Hovering over that error message in Director pops up the message: "Data source unresponsive due to a configuration error. View Directo...

Error in retrieving SNMP Trap. Cannot read properties of undefined (reading 'trapdestination')

When trying to add SNMP trap from System-SNMP-Traps in GUI, the following error will display...

Citrix cloud - Failed to create AD accounts for an MCS Catalog with PowerShell SDK.

You may be unable to create a computer AD account with PowerShell SDK using a service account. It will fail with error: Command: $adAccounts.FailedAccounts Impersonate user logon failed, Win32 Error Code: 1385 Error Reason: InvalidParamtersForADOperation...

A new tool bar has appearred since Citrix Workspace App for ChromeOS 2402.

A new tool bar has appearred after upgrading to Citrix Workspace App for ChromeOS 2402. Prior to 2402, the old old tool bar was displayed...

Microsoft Security Update Validation Report April 2024

Microsoft’s April 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

XenServer and Citrix Hypervisor Security Update for CVE-2023-46842, CVE-2024-2201 and CVE-2024-31142

Description of Problem Two issues have been identified that affect XenServer and Citrix Hypervisor; each issue may allow malicious unprivileged code in a guest VM to infer the contents of memory belonging to its own or other VMs on the same host. These issues have the following identifiers:...

Driver Disk for Microsemi smartpqi 2.1.28_025 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Microsemi's smartpqi driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- smartpqi| SAS/Storage Controller| 2.1.28025...

Driver Disk for Qlogic qla2xxx 10.02.11.00-k - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Qlogic's qla2xxx driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- qla2xxx| Fibre Channel HBA/Storage Controller|...

Driver Disk for Intel ice 1.11.17.1 - For Citrix Hypervisor 8.2 Cumulative Update 1 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's ice driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- ice| Ethernet/NIC| 1.11.17.1 Issues resolved in this...

Impact of HTTP/2 CONTINUATION frames being utilized for DoS attacks on Cloud Software Group Products

Cloud Software Group is aware of the reports describing HTTP/2 CONTINUATION frames being utilized for DoS attacks. HTTP/2 CONTINUATION frames can be utilized for DoS attacks HTTP/2 CONTINUATION Flood Cloud Software Group continues to investigate any potential impact on Cloud Software Group-manage...

SDX management error "Packets per second value cannot be less than 1"

On SDX, when making changes to instance settings or licensing, the error "Packets per second value cannot be less than 1" is displayed...

How To: Configure Multi Factor Authentication (MFA) for NetScaler (ADC) administration.

Configure Multi Factor Authentication MFA to harden security login for NetScaler administration...

Cannot redirect class=02 device from generic USB channel with 'policy restricted' message shown

The class=02 device cannot be redirected from generic USB channel and the 'policy restricted' message is shown on toolbar - device tab, although 'Allow: Class=02' was specified in the 'Client USB device redirection rules' policy and client device registry 'DeviceRules'...

SNMP trap events are not logged after "set snmp alarm **** -logging ENABLED"

SNMP trap events are not logged after "set snmp alarm -logging ENABLED" configured...

Unable to access NetScaler via SSH. SSH daemon process not running or able to start.

Device not accessible via SSH. Admin GUI actions that require SSH i.e. Generate Tech Support Bundle, Ping, simulated CLI do not work, shows error ""errorcode":"2138","message":"Not authorized to execute this command","severity":"ERROR"" Unable to access device via SCP. sshd process not running an...

New catalog creation fails with error, "Invalid configuration for device '0'."

Unable to create new MCS catalogs with the image created via the ELM. The error being seen is. 15:15:38:91700,3852,3228,Citrix.MachineCreation.exe,0,MachineCreationServiceHCL,,0,,1,Error,"Create VM 'test-applay001' Failed with error PluginUtilities.Exceptions.ManagedMachineGeneralException: Inval...

Unable to change ciphers or SSL parameters on SSL Bridge virtual server.

No option is available to change ciphers or SSL parameters on SSLBRIDGE type virtual server...

Client drive not mapping after reconnection

Client drive mapped via CDM disappeared after reconnecting by session reliability...

NITRO API commands not working, request times out.

NITRO API endpoint is not working, the requests sent to the NSIP timeout without a response...

Virtual keyboard automatic popup feature might not work properly due to API limitations

Virtual keyboard automatic popup feature might not work properly due to API limitations...

Delete first entry from URL path using responder

Delete first entry from URL path using responder...

Service Continuity doesn't work on CWA ChromeOS version 2312 or older

Service Continuity doesn’t work when using Citrix Workspace App for ChromeOS version 2312 or older. The Service Continuity banner doesn’t show up in case of Cloud outages on Citrix Workspace App for Chrome OS. This occurs even when Service Continuity is enabled via Google Admin Console for the...

Citrix Provisioning Services Target Device Displays Incorrect Windows Time

Target Devices may display the incorrect time. The Device time differs from that of the domain controllers. The symptoms can vary but include: 1. The inability to login to the Target Device 2. The Device domain Trust Relationship breaks. 3. VDA registration continues to fail...

Citrix HDX サービスが 2 月 29 日にクラッシュします

2月29日にプロセス WebSocketService.exe がクラッシュしています。...