KeyNotFoundException message is shown in storefront event log

The exception message below is thrown out in the event log of storefront VM. An unexpected error occurred retrieving the credentials. System.Collections.Generic.KeyNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=bcc12aa61934e089 The given key was not present in the...

Unable to Create Memory Dump from Windows 2008 R2 Servers after Installing Service Pack 1

Unable to get the operating system to generate complete memory dumps on Windows 2008 R2 servers after updating the server to Service Pack 1 for Windows 2008 R2. The issue was observed on XenApp 6 servers in various environments: Physical servers XenServer virtual machine XenServer with Provisioni...

DaaS Monitor shows IP address of ISP under 'Launched via (IP)'

DaaS Monitor shows IP address of ISP underCitrix Cloud -- Monitor -- Filters -- Connections-Launched via IP or in Session Details. You can see same output for this command on Cloud Connector Get-BrokerSession | Select LaunchedViaIP Launch via IP should display IP address of the Storefront server ...

CWA Mac unable to print after macOS Sonoma upgrade: "Printer not activated. Error code -41"

Post macOS upgrade to Sonoma, Citrix Workspace App for Mac users with locally attached printers will receive an error message: "Printer not activated. Error code -41 " when attempting to print...

All VDAs reported as Power State Unknown in Studio

Connectivity is lost to the hypervisor and all VDAs show a power state unknown within the studio. The hosting connection test runs successfully Host Connection credentials are valid andnew machines can be created New machines are in power state unknown as well...

PBM Error "Authentication failed: Invalid credentials" when adding machine to one catalog

When attempting to add machines to an existing catalog the process fails immediately with the below error, in Studio. "Machine Failures: domainname\machinename: Failed to create the virtual machine; domainname\machinename. Inner Error: A general system error occurred: PBM error occurred during...

Unable to update certificate. Error "Certificate is referenced by a CRL, OCSP responder, vserver...)

Getting error "Certificate is referenced by a CRL, OCSP responder, vserver, service, monitor, SSL profile, CA Cert Group, another certificate, or a policy expression using XMLENCRYPT or XMLDECRYPT " when trying to update the existing certificate...

Login using Okta shows the message "It doesn't look like you have any apps/desktops"

When Okta authentication is used to login for Citrix Cloud, user don't see application or desktop. Instead they get the message: "It doesn't look like you have any apps/desktops"...

Citrix DaaS - The Published resource is not available currently. try again later

After migrating from on premise to Citrix Cloud, users facing issues when launching apps via DaaS only via native CWA. Launching via web browser works as expected. Users are getting error: Transaction ID: xxxxxxxxxxxxxxxxx The resource is not available at the moment. Please try again later. Issue...

Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab

Citrix Director throws “Unexpected Server Error” while clicking on the Trends Tab Event ID 5 is logged in Citrix Director, pointing to failure while connecting to data source. The CDF Traces captured from Director Server, show the exception "Unexpected character encountered while parsing value" D...

monitor status "Unkown" with Last response "Probe Skipped, Service status OFS"

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Store Front Server Group Server is not reachable. Configuration settings might be out of date.

When observing the Server Group in the StoreFront management console, for each Server Member server the notification "Server is not reachable. Configuration settings might be out of date." is displayed with a red exclamation point icon. When initiating propagation theStoreFront management console...

"Cannot complete your request." After Azure AD/SAML Authentication

External access via ADC with Azure AD MFA Authentication and redirected to StoreFront Store Receiver for Website receives "Cannot complete your request." notification. The following Event IDs are displayed in the Log Name: Citrix Delivery ServicesSource: Citrix Domain ServicesDate:Event ID: 1Task...

Citrix PDF Printer does not open full screen with Edge as default PDF viewer

When users are using the HTML5 client and Citrix PDF Printer while using Edge as the default PDF viewer the print job is shown but there is a scroll bar on the right. If the user changes to Adobe as the default PDF viewer the print job displays correctly...

Citrix HDX Engine blocked by Windows firewall

Citrix HDX Engine wfica32.exe blocked by Windows firewall during session startup. ～～～～ Message when blocked ～～～～～～～～ The Windows Defender firewall blocks some of the functions of this app On all public, private, and domain networks, the Windows Defender Firewall The Windows Defender Firewall bloc...

Citrix Director Message: "Cannot Retrieve Data". Error: Data source cannot be found.

Delivery Controller error: The description for Event ID 5 from source Citrix Director Service cannot be found.Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. On...

Mastering Historical Throughput/Bandwidth data Using NetScaler Reporting feature

This article aims to provide a comprehensive guide on utilizing the reporting feature to effectively capture historical throughput data in NetScaler...

Add New VMs to MCS catalog Failed with Error "CreateClone Failed: No Virtual Disk Image Exists"

Received an Inner Error when adding new VMs to an existing MCS catalog: CreateClone failed: no virtual disk image exists with ID 'xxxx'...

How to auto launch published app while logon Storefront Web URL

This article describes how to enable and customize "auto launch published app" feature from Storefront server. Caution! Citrix does not support or assist with this customized configuration. Perform this modification at your own risk. If you do proceed, make sure to always take a backup before...

How to enable WebSocket on load balancing virtual server

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How to get dump file of random crash process with ProcDump tool

ProcDump can be activated as a postmortem debugger in Windows OS. The crash dump file can be automatically generated if a process crashed...

How to convert PFX certificate without importing password to PEM certificate on ADC

This article provides instruction on how toconvert PFX certificate with importing password to PEM certificate in our document using "Import PKCS12" on GUI. Refer to...

Azure MCS catalog update fails with FailedToStartImagePreparationVm - CreateUpdateVm-1 timed out

Unable to update a machine catalog for an Azure hosted MCS deployment. The MCS process fails early about 15% into the update The error message shows "Error - Terminated", and the action name is "MCUpdateMachineCatalog" The full stack trace is similar to this : TerminatedStack Trace: at...

CtxMTHost.exe error "A referral was returned from the server" when launching a published application

Users report that they are receiving a non-blocking but annoying CtxMTHost.exe popup when launching published applications since the 2203 CU3 update. Error message : A referral was returned from the server...

Workspace error "Unable to connect to the server. Check your network connection and retry."

After adding Citrix Gateway URL on Workspace App and entering thecredentials, the users encounter the error "Unable to connect to the server. Check your network connection and retry."...

Windows 10 VDI Resolution Changed to 1600 from 1920 after Waking up Dell Wyse from Sleep Mode

Windows 10 VDI resolution changed to 1600 from 1920 after waking up Dell Wyse 3040 from sleep mode...

Driver Disk for Cisco enic 4.4.0.1-930.6 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 LTSR release who use Cisco's enic driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- enic| Ethernet/NIC| 4.4.0.1-930.6 Issues resolved in this driver disk...

WorkspaceApp takes more time to reconnect during ADC GSLB failover when using Session Reliability

The HDX engine uses the cached DNS addresses during the Session Reliability reconnect after there is a network disconnect. Hence, it will try to connect to old gateway and fail after a GSLB failover.However with AutoClientReconnect, HDX engine gets destroyed and a new engine will not have anythin...

One client failed on installing CWA due to it failed detecting the Edge Webview2 installation

One client failed on installing CWA in an intranet environment due to it failed detecting the Edge Webview2 installation.Manually install Webview2 with full-blown installer again still can't fix this issue...

workspace cannot find a valid smart card certificate

Workspace App gives error " cannot find a valid smart card certificate". This works via Browser but not via Workspace App...

Notice Of Change Announcement for NetScaler (Citrix ADC) Perpetually Licensed Hardware and Software

Applicable Products NetScaler Citrix ADC perpetually licensed hardware MPX, SDX and software VPX/BLX, & Standard Edition across all NetScaler Citrix ADC products. Information NetScaler, a business unit of Cloud Software Group, has made the decision to end of sale EoS NetScaler Citrix ADC...

Upcoming changes in XenCenter

To provide you with greater security, the Citrix Insight Services CIS website has extended its multi-factor authentication requirement to applications, like XenCenter, that use the API to upload data. As a result, we are making changes to how XenCenter interacts with CIS. Important : XenCenter...

Auto Redirection to Desktop/App list via Gateway stucked in "Detect Citrix Workspace app" page

To auto launch desktop, you should ensure Citrix Webhelper work as invoked mode to accessdesktop/app via Citrix Gateway, please refer toCTX221662 for more details. This need user to encounter "Detect Citrix Workspace app" page to check local installed Citrix Workspace app. If you do not see this...

PVS Streamprocess: Login failed (error code: 4) for device <devicename>

Target devices are stuck at booting: Application event log is flooded with StreamProcess Event ID 10 that reads: "Login failed error code: 4 for device targetdevice1: No servers available for disk" Application event log will also have Streamprocess event ID 11's which read: "Detected one or more...

Intermittent Session Launch Failure with Active/Active StoreFront Server Groups

Users intermittently fail to receive ICA files from StoreFront when trying to launch a new session in the following circumstances all of the below conditions must apply: Multiple active StoreFront server groups are in use, connected by GSLB, configured either for direct access or authentication...

RDP session fails to open, black screen appears briefly and the connection stops

Cannot start RDP session on VDA. A black screen appears briefly and the connection stops...

IPv6 Network Configuration Implementation with Citrix Virtual Apps & Desktops

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Unable to restart Stream service from the Citrix Provisioning (PVS) console

When attempting to restart the SOAP stream service from the PVS console, it gives a "failed" message, however the Citrix PVS stream service can be restarted successfully from windows services.msc MMC snap-in...

Unable to upgrade the Storefront from 7.15 LTSR CU7 to CU8; fails with "An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again."

Unable to upgrade the SF from 7.15 LTSR CU7 to CU8; fails with "An error occurred during installation. Please ensure all the required prerequisites have been installed and run the installer again."...

Automatically launch the downloaded .ica files when using Chrome browser

When you try to launch a published application or desktop from a browser by browsing to storefront or gateway URL, an".ica"file is downloaded. You need to click the .ica file to launch the session instead of auto launch...

Allow Citrix Secure Access app for macOS to access device certificate without asking for system credentials every time

If device certificate check has been configured on ADC, then the client app Citrix Secure Access must provide the device certificate present in the Mac’s Keychain. Since the certificate is placed in “System Keychain”, macOS might prompt for system credentials every time the user logs on. To avoid...

Is there a direct and unattended download URL for the latest Citrix Workspace App version?

• This article is intended for Citrix administrators and technical teams only. • Non-admin users must contact their company’s Help Desk/IT support team and can refer to https://support.citrix.com/article/CTX297149 for more information...

How to use vhd-util to Scan for Orphaned or Bad VHD Files

This article details how to use vhd-util to scan for Orphaned/Bad VHD Files. Requirements CLI connection to XenServer host, preferably through an SSH client Basic CLI command usage grep, less, tail LVM, EXT, or NFS storage type...

Silent Command Line Upgrades of Workspace App without SelfService Fail Abruptly

Scenario: a command line installation of Workspace App where the/Silent parameter is used will simply stop within 30 seconds. This might occur during installations from the command line or through some management platform for example: SCCM, or BigFix or even Windows Active-Directory Group Policy...

XenMobile 10.x : "Error: Invalid File format" while importing certificate to XenMobile console:

While trying to import/upgrade certificate to XenMobile Server console, gets error as: 'Invalid File format' or 'Configuration error has occurred'...

PVS 1912:Unable to merge vdisk "vDisk versions are not up to date on all Servers that access this vDisk. Update all "

Unable to merge the old versions of vdisk. Error message when we attempt merge: "vDisk versions are not up to date on all Servers that access this vDisk. Update all Servers with the lastest versions of the vDisk files"...

SQL Server AlwaysOn Configuration for Provisioning Services.

The purpose of this article is to explain the functionality of SQL Server AlwaysOn in relation to Citrix Provisioning Services PVS. The SQL Server AlwaysOn Availability Groups feature: Is a high-availability solution from Microsoft SQL - that provides an alternative to database mirroring...

After command-line install of Workspace App 2107, there in no Add button to add additional Stores

When installing CWA via command line that includes a store, the Add button in Accounts may be missing...

Issue with Activation Lock Bypass command Endpoint management console for iPhone only.

Issue: On supervised iPhone devices, when we send Activation lock Bypass command from console, it will always results in failure and we can see the error message under Device Details - Delivery Groups. Issue is seen only iPhone models and on iPad it works fine. We have confirmed Activation lock...

Write cache drives remain offline after creating the target devices through XDSW

Write cache drives remain offline after creating the target devices through XDSW. Moreover, the write cache data will be redirected to the PVS Server local diskautomatically...