5325 matches found
Virtual Apps and Desktops - How to disable Microsoft Teams optimization
To disable HDX optimization for Microsoft Teams...
CVAD: Importance of LogonTimings WMI class for reporting Logon Duration in Citrix Director
Ques: Why is LogonTimings WMI class important for reporting Logon Duration in Citrix Director? Ans: LogonTimings WMI class is crucial for monitoring and reporting logon durations in Citrix environments. It provides detailed metrics that help administrators analyze and troubleshoot logon performan...
Hotfix XS82ECU1082 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...
Microsoft Security Update Validation Report October 2024
Microsoft’s October 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...
Workspace App for Windows shows "Fatal error during installation" while launching applications.
Note: this article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149 for more information. After an .ica file has been downloaded during a launch attempt from browser, the following...
Netscaler SDX RAID
Introduction This article provides the instructions on how to replace the faulty physical drive on SDX box Overview of the Issue RAID replacement on SDX and steps to replace it. Note:The SDX appliance in its default configuration is shipped with four disk slots populated with solid-state drives...
How to Image a Target Device Using the Imaging Wizard
This article describes how to image target device using the Imaging Wizard. Prerequisites Enable Windows Automount on Windows Enterprise Server operating systems. Disable Windows Autoplay. Remove any virtualization software before performing a conversion. Verify adequate free space exists on the...
Microsoft Security Update Validation Report March 2024
Microsoft’s March 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...
Citrix Delivery Controllers generates Event ID 505 and Event ID 3602 continuously
Upgrading CVAD version to 2308 generates“Citrix ConfigSync Service” with "Event ID “505 ” and "Citrix High Availability Service" with "Event ID 3602" The Citrix Config Sync Service failed an import. Error details: Error importing configuration data into secondary Broker...
Citrix Default Domain Services not running after rebooting StoreFront server
After rebooting StoreFront server, "Citrix Default Domain Services" service is going into Stopped state...
Linux Client Shortcut Key Ctrl+Alt+Enter will work as Ctrl+Alt+Delete in Linux VDA
Normally, Ctrl+Alt+Enter from a Windows Client will change xfreerdp from "Window Mode" to "Full Screen" and vice versa in a Linux VDA's ICA session. However, on a Linux Client the same shortcut key Ctrl+Alt+Enter will work as Ctrl+Alt+Delete to the application xfreerdp in a Linux VDA's ICA sessio...
Checking PVS targets for processes with high disk reads
In PVS environments when weak target device performance is encountered, slow boot, slow application opening, there are a several places to check for insights into the source of the problem. One common source ofweak target device performance is an unexpected volume of read requests from target...
How to Configure RDP Load Balancing by Using Remote Desktop Gateway Server on NetScaler Appliance
This article describes how to configure the Remote Desktop Protocol RDP server load balancing by using a Remote Desktop Gateway server on a NetScaler appliance. Background A Remote Desktop Gateway server is a gateway that enables authorized users to connect to remote computers on a corporate...
VDAs are still trying to register with old DDCs post changing the list of DDCs
Post changing the Delivery Controllers list, VDAs are still trying to register with the old Controllers. Deletes the old Delivery Controllers FQDN on "ListOfDDCs" key in "HKLM\Software\Citrix\VirtualDesktopAgent\Policy" registry and restarts the Citrix desktop service, however the VDAs are still...
Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to address CVE-2020-8299/ CVE-2020-8300
Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to addressCVE-2020-8299/ CVE-2020-8300. Users can no longer log in to Secure Hub or if already logged in cannot refresh policies...
SDWAN Center : (CVE-1999-0517)SNMP Agent's Default Community string (PUBLIC) and SNMP 'GETBULK' Reflection DDoS
Vulnerability issue...
Citrix UPS Print Driver Certification Tool
Where to download ? Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8 Once we verify your request, we will provide access to the download location. Description The Citrix UPS Print Driver Certification Tool can be...
XenMobile - Moving from LDAP to LDAPS
I am planning to turn on LDAPS on our XenMobile servers in the DMZ. We are being sure to open port 636 from our firewall to allow proper LDAPS traffic to flow. I understand there is one additional step to be performed prior to making the switch. I believe I need to export the root certificate fro...
How to use StoreFront Multi-Site Aggregation to configure high availability
This article focuses on configuringhigh availability using StoreFront's Multi-Site Aggregation feature in case of standalone Virtual Apps and Desktops sites with identical published apps. This is not a disaster recovery solution however, it can be used as an alternative and it will be helpful in...
Error: "No device license is currently available for this computer" on Citrix Provisioning service
When launching a session to the PVS target the following error message appears: “ No device license is currently available for this computer. A system shutdown will be initiated in 720 hours. To avoid loss of data, save your work now and close all the applications.” In the PVS console, the Target...
NetScaler SD-WAN QOS and Application Rules
Citrix SD-WAN, formerly NetScaler SD-WAN Table of Contents Introduction QOS Components Transmit Modes Queue Depth IP Rules Application QOS rules with release 9.3 Basic Rules Basic guidance on Rules. Other Settings that affect Applications. Appendix A: Default Rules Breakdown Introduction The...
XenMobile : Control OS update policy FAQ
Control OS policy The Control OS Updates device policy lets you deploy the latest OS updates to supervised iOS devices. You can specify how frequently XenMobile checks the device OS and deploys updates. There are two options -: 1. Download Only This option will just download OSupdate and custome...
Virtual Apps and Desktops: Logon Duration in MonitorData.Session Table shows "Null"
Logon Duration inMonitorData.Session Table in Monitoring Database shows "Null" value for all sessions and hence Director does not report Average logon Duration for Sessions. Restarting the Monitoring Service on Delivery Controllers does not fix the issue. We used the below scripts to ensure thatO...
How To Remove Old Session Recording Files From File Server And Database
As a part of normal maintenance, use the REMOVE command with additional switches to purge the database and the file structure of files. The purged files are based on the number of days configured using the RETENTION parameter For further information on the commands used in this article see the...
PVS targets experience BSOD: IRQL Not Less or Equal on targets created using XDSW when booting for the first time
PVS Target devices created using Xendesktop Setup Wizard are running in toa blue screen of death issue. The error message displayed on the BSOD screen shows the following message: Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for yo...
How to Restore NetScaler SDX to Factory Default Settings
This article describes how to restore NetScaler SDX to factory default settings. Important Points to Note 1. The procedure mentioned in this article is for troubleshooting or a last resort step only. The recommend procedure to restoreNetScaler SDX to factory default settings is using SVM GUI . 2...
Hyper-V Synthetic Network Interface Card Reinitializes on New Target Devices
Hyper-V synthetic Network Interface Card NIC reinitializes on new Provisioning Services target.During the synthetic NIC reinitialize at boot, it delays any software to use the interface.Windows redetects the NIC as a new device and increments the name of the device, for example, “Local Area...
Microsoft Security Update Validation Report May 2025
Microsoft’s May 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...
DaaS - Client IP detection for Network Location Service
How is actual Client IP determined for Network location detection, when traffic from both internal and external Clients is routed through a Proxy? This is important when Clients access the Cloud Workspace through a Proxy, irrespective of Client's location - inside or outside corporate network...
WEM External task not working when "run script " selected
External task configured using below option for "run script" In the WEM logs we could see below error 12:14:13 PM Warning - VuemExternalTaskExecutor.ExecuteExternalTask : External Task - Create User Cache Folder Id:3 - Unable to validate target file existence... 12:14:13 PM Exception -...
Linux : Session closes immediately while getting gray screen for 10 seconds
When launch connection on linux vda from cloud, for a user the connection closes after a grey windows on vda user home folder is not created but other users may login fine...
PVS UEFI targets fail to boot when downloading TFTP bootstrap
The customer was migrating from PVS BIOS based target devices to PVS UEFI based target devices. BIOS based target devices were deprecated in PVS 2203, and all customers should be migrating to UEFI based target devices. The customer was using VMware based target devices, and was reconfiguring targ...
XenServer - Potential performance issues on imported Windows VMs
When importing Windows VMs into XenServer, for example by using the Conversion Manager virtual appliance or the OVF import functionality in XenCenter, in some circumstances these VMs may not have been optimized for peak performance, as they may be missing certain Viridian optimization flags. If y...
On iPad Pro, text becomes blurry when using custom resolution.
On iPad Pro, text becomes blurry when using custom resolution...
Microsoft Security Update Validation Report January 2025
Microsoft’s January 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing softwar...
WEM : Application shortcut display blank white icons
On the WEM Agent, custom application shortcut icons uploaded to the WEM Service are displaying as blank white icons...
License Acquisition Error 500 Occurs and Workspace Control Fails
Users are unable to connect to XenApp farm and receive the following error message: “license acquisition error 500: Unable to acquire a license from server name server. Please contact your system administrator or open the event viewer for more details." If users connect through Web Interface and...
Error: "Cannot upgrade Citrix StoreFront with Receiver for HTML5" when upgrading to StoreFront 2.x
The following error is generated whenupgrading to StoreFront 2.x: "Error Cannot upgrade Storefront for Receiver for HTML5 Use the Citrix HTML5 HDX Engine Configuration tool to remove Receiver from HTML5 from all currently configured Receiver for Web sites. Then, uninstall Receiver for HTML5 and t...
Printing with the Mac 10.x ICA Client Explained
This article provides a brief overview of the printing architecture with the 10.x versions of the Mac ICA Client. Background The Mac 10.x ICA Client is a feature-rich client offering. Many of the same features found with Win32 clients/plug-ins. This includes the ability to autocreate all of the...
Static IP Configuration with Boot Device Manager
Attempts to useBoot Device Manager BDM to boot Windows 7, Windows 2008, and Windows 2008 R2 with a static IP addresses might fail; all systems other than the first might experience a fatal exception and display a blue screen with a duplicate IP address error message...
How to Set CloudBridge 2000\3000 SVM Management IP Address Using LOM Port
This article describes how to set CloudBridge 2000\3000 appliance's SVM Management IP address by using the Lights Out Management LOM port. Requirements:- You require a routable remote IP connectivity to the LOM port for Graphical User Interface GUI and access to the Service VM SVM GUI to run the...
SQLLocalDB event ID 512
The Delivery Controller event logs show numerous error Event ID: 512 Source: SQLLocalDB 14.0 The "DataDirectory" registry value is missing in the LocalDB instance registry key: 44A9EE4E-9BD8-4715-AD84-84FC18033127 The "DataDirectory" registry value is missing in the LocalDB instance registry key:...
Citrix DaaS: Single sign-on (SSO) not working after enabling FAS
In the DaaS environment, Single sign-onSSO did not work after enabling FAS, and users were prompted to enter credentials. FAS was enabled with Azure AD as IDP in a single-domain environment. Event ID 105, 120 and 121 logged on the FASServer,indicated that the Certificate wasissued by the Windows...
Catalog Creation or Change Master Image fails when attempting to create ProvVM
Machine Creation Services actions, such as catalog creation, master image change, or adding additional VMs, may error unexpectedly for failure to create image preparation machine. CDF traces may indicate one of the following: "Error: creating virtual machine failed. AzureWriter-1 timed out while...
How to Connect the SQL Server Using a Specific Port in Citrix Session Recording Server
This article is designed to describe how to connect the SQL Server using a specific port in Citrix Session Recording Server...
How to hide "Save To My Device" option in Workspace app for HTML5
Hide "Save To My Device" option in Workspace App for HTML5...
Issue launching sessions after setting up FAS Server - Event ID 101
After setting up FAS, apps / desktops are failing to launch. On FAS servers we see event ID 101. Log Name: Application Source: Citrix.Authentication.FederatedAuthenticationService Date: Date and Time Event ID: 101 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: Descriptio...
Users unable to relaunch the published applications, error "Citrix workspace will try to reconnect..."
Users get disconnected from their active published app session When attempting to relaunch the same app, they get a popup saying 'Citrix Workspace app will try to reconnect for xxx more minutes. Click Disconnect if you want to stop'...
Driving the Citrix Receiver Self-Service Plug-in Programmatically
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. The Self-Service Plugin SSP is the component within Receiver 4.0 onwards that is responsible for...
StoreFront propagation fails with "Access is denied" error / joining the server group fails
When attempting to join the secondary storefront server the server group fails, Below events logged in the Primary storefront server Event ID2850,2203 === "An error occurred while executing the following command: 'Remove-DSClusterMember' The access was denied. === Or When attempting to propagate...