Worldwide Support Services Delivery Guide - 2024

Worldwide Support Services Delivery Guide -2024 Information To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created thisWorldwide Support Services Delivery Guide to help you achieve just that. The...

Citrix uberAgent Security Bulletin for CVE-2024-6677

Description of Problem A vulnerability has been discovered in Citrix uberAgent, which, if exploited, may result in the escalation of privileges of the attacker. Affected Versions: The following supported versions of Citrix uberAgent are affected by the vulnerability: Citrix uberAgent before 7.2.1...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 8

Package name: xms10.15.0.10808.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10731.bin, xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: July 2024 Languages...

VDA launch stuck at "Please wait for local session manager" for version 2303 or later

VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later...

NetScaler Console, Agent and SDX (SVM) Security Bulletin for CVE-2024-6235 and CVE-2024-6236

Description of Problem Two vulnerabilities have been discovered in NetScaler Console formerly NetScaler ADM, NetScaler SDX SVM, and NetScaler Agent. Refer to below for further details: Affected Versions The following supported version of NetScaler Console formerly NetScaler ADM is affected by...

Error - "Your Logon has expired. Please logon again to continue".

An error is seen logging on to Storefront. "Your logon has expired. Please log on again to continue" Error is only seen when logging on as a user from a different domain to that of the Storefront server...

Installing Teams 2.x in an App Layering

Teams will not work properly in an image if it was installed in an App Layer using any version for App Layering prior to 2403.2...

Microsoft Teams VDI 2.0 Fatal Exception Information

Overview Microsoft has recently started to roll out their New VDI solution for Teams. As soon as the rollout started, some of our customers started experiencing a fatal exception resulting in a blue screen. This fatal exception happens only on 2203 LTSR CU2 and below or 2303 CR and below. This...

Teams 2.1 Start Menu shortcut not working

Teams 2.x Start menu shortcut does not work. It is visible but the icon is missing and clicking it does not launch Teams...

Icons may intermittently disappear in CWA for Mac after upgrading to version 2405

Icons may intermittently disappear in Citrix Workspace for Mac after upgrading from version 2402 or 2402.10 to version 2405...

Image preparation step 'FixSCCM' failed. error

When updating a catalog with MCS this error is seen . Image Preparation Finalization Failed Stack Trace: at Citrix.Orchestration.Base.PowerShellSdk.ProvisioningSchemeService.BackgroundTasks.ProvisioningSchemeTask.ThrowOnTerminatingErrorSdkProvisioningSchemeAction sdkProvisioningSchemeAction at...

Windows Screen Saver may not produce desired animation or image in ICA desktop session

Windows Screen Saver e.g. C:\Windows\System32\ssText3d.scr may not be able to produce the desired animation when it is initiated in ICA desktop session. Instead, a white or black screen could be presented...

[NetScaler] Built-in commands fail because feature is not licensed

On a NetScaler appliance, you may see some built-in commands are failed because feature is not licensed. For example, you use a Standard/Enterprise license, avaiable features in Premium license may have some built-in commands, and they'll get failures. It will not cause any business impact to...

Unable to add webclips to homescreen for iOS

How to resolve web clips not appearing on the home screen...

New Support Website - July 15th 2024

New Support Website - July 15th 2024 Support.Citrix.com is migrating to a new platform. This is the main website for hosting public CTX knowledge articles and for customers to create and view their support cases. This new platform will launch on July 15th 2024 Callback and LiveChat are dependent ...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 2

Package name: xms10.16.0.10205.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10108.bin Date: July 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensu...

Static IP loss when updating to VM Tools for Windows 9.3.3 or earlier

Sometimes, when the drivers for XenServer VM Tools for Windows are updated through Windows Update, the static IP settings are lost and the network settings change to use DHCP. Important: This issue persists when updating from versions earlier than 9.3.3. This issue is fixed for updates from 9.3.3...

Citrix CDFControl Service How to Save Logs On A UNC Network Share

Sometimes it may be necessary to save trace data to a shared network folder, for example, crash/hang issues with non-persistent VDAs or due to local disk space constraints...

NSC: NetScaler (Citrix ADC) MPX/SDX 26000Z-50S, MPX 15000Z-50G FIPS

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 26000Z-50S, MPX 15000Z-50G FIPS The tables below explain the NetScaler Citrix ADC life cycle management milestones as well as important information regarding dates and options during this period. The dat...

PVS Configuration Wizard does not display dialogues to configure DHCP or PXE services

Citrix Provisioning Configuration wizard does not display dialogues to configure DHCP servers and PXE Services. The configuration wizard begins by directly showing the Farm Configuration dialogue. If DHCP servers and PXE Services are not configured, PVS target devices which rely on those services...

Storefront - Event ID 3005 - The request queue limit of the session is exceeded

When a user attempts to enumerate using the StoreWeb URL in a browser, not all icons are not enumerated. This can also occasionally result in enumeration failure and an error stating "Cannot complete your request" during enumeration. On the Storefront server, Windows Event Viewer Applications and...

SAML SSO failure happens after renewing SAML certificate since CEM 24.4.0

When to use CEM as the SAML SSO Identity Provider IDP, following failure is reported in Splunk logs after renewing SAML certificate since CEM 24.4.0 "Exception occurred while reading the keyStore java.io.IOException: exception unwrapping private key - java.security.InvalidKeyException: pad block...

How to Restrict Access to NetScaler Owned IP Addresses Only from the Management Applications

Any application running on the NetScaler appliance's operating system is exposed to the world through NetScaler-owned IP addresses. This exposure may result in network attacks, which can negatively impact the performance of the NetScaler appliance. Note : You can block the non-management...

How to Add a Managed vDisk to the vDisks Node Under vDisk Update Management

This article explains how to add a managed vDisk to the vDisks node under vDisk Update Management. Note: This article is part 2 of the three articles on how to manage vDisk for automatic updates. 1. CTX137757 –How to Create a Designated Update Virtual Machine and Add a Host Connection to vDisk...

Custom virtual channels | App not launching if .dll file name is too long or contains underscores

App launch hangs after "connecting with ..."...

Change in Android Enterprise configuration for XenMobile On-premises environment.

Awareness for XenMobile On-premises server admins about the Android Enterprise configuration first time setup...

Cloud Software Group Security Advisory for CVE-2024-3661

Cloud Software Group has evaluated the impact of vulnerability CVE-2024-3661 on our products. This vulnerability may allow an attacker on the same local network as the victim to read, disrupt, or modify network traffic expected to be protected by the VPN. Please find below the impact status: 1...

End of Sale and Renewal for XenServer Standard and Premium Editions

Cloud Software Group has decided to end of sale EOS, and end of renewal EOR XenServer Standard and Premium Edition stand-alone offerings on June 3rd, 2024. This change is designed to simplify our product line and deliver superior value and user experience to our customers. From June 3rd onwards,...

Error "Invalid Client ID/Secret key" throws while configuring Probe Agent for Cloud Monitor

While configuring Citrix Probe Agent for Cloud Monitor it throws error "Invalid Client ID/Secret key" although Client ID, Secret and Customer ID are correct...

The detail explanation about the parameters in License file

This article explains the parameter details in License file...

Horizontal two finger scrolling on touchpad does not work with Citrix Workspace app for ChromeOS

When using Citrix Workspace app for ChromeOS, horizontal two finger scrolling on touchpad does not work in HDX session. It interpreted as vertical scrolling...

SSH communication between Netscaler Console nodes and/or Netscaler/Netscaler-SDX instance(s) fails

After upgrading Netscaler Console aka. ADM from earlier versions to either13.1-53.17 or 53.22 refresh build or 14.1-25.53, certain tasks like re-creating HA deployment, Netscaler backup , or other tasks involving SSH connection may fail and manifest in error popup or log entries in...

Driver Disk for Intel i40e 2.22.20-5 - For Citrix Hypervisor 8.2 LTSR

Who should install this driver disk? Customers running the Citrix Hypervisor 8.2 Cumulative Update 1 LTSR release who use Intel's i40e driver and wish to use the latest version of the following: Driver Module| Driver Type| Version ---|---|--- i40e| Ethernet/NIC| 2.22.20-5 reissue Issues resolved ...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 1

Package name: xms10.16.0.10108.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: None Date: June 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this and other updates to ensure that you have...

Microsoft Security Update Validation Report June 2024

Microsoft’s June 2024 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

PVS StreamProcess is crashing

PVS stream process is sporadically crashing...

Enhanced SSO Feature does not work. Applications fail to launch on Windows 11 devices.

After setting up Enhanced SSO according to https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/domain-passthrough-for-single-sign-on , it doesn't work. When trying to launch an application, nothing happens. When using traditional SSO using the old SSONVR.exe mechanism, there is no issu...

Identify sessions connected via Native Workspace App versus Receiver for Web (Browser)

Identify the sessions which are connected via Native Workspace App versus Receiver for Web Browser...

XenServer and Citrix Hypervisor Security Update for CVE-2024-5661

An issue has been identified in both XenServer 8 and Citrix Hypervisor 8.2 CU1 LTSR which mayallow a malicious administrator of a guest VM to cause the host to become slow and/or unresponsive. This issue has the following identifier: CVE-2024-5661 CVE-2024-5661 affects all deployments. Summary CV...

CWA - Multimonitor -Session resolution on external displays is not in sync

Issue seen with multiple external monitors via docking stations. When session is spanned across all the screens, the resolutions on either side are not in sync and there is a disjointed black section in the middle. Also, the mouse control seems slightly off. As a workaround use the desktop is...

Citrix Workspace App for HTML5 - Chromium Update Impact on Multi Monitor Functionality

When you click Multimonitor from the session toolbar, the session might not extend automatically. The issue occurs when you use Citrix Workspace app for HTML5 version that is earlier than 2404, and the Google Chromium browser version is equal to or greater than v125.0.0...

Citrix CDFControl As Service

The CDFControl utility is an event tracing controller or consumer for capturing Citrix Diagnostic Facility CDF trace messages displayed from various Citrix tracing providers. It is intended to troubleshoot complex Citrix-related issues, parse filter support, and collect performance data. To...

Citrix Endpoint Management (aka XenMobile Server) 10.15.0 Rolling Patch 7

Package name: xms10.15.0.10731.bin For: XenMobile Server 10.15.0 Deployment type: On-premises only Replaces: xms10.15.0.10624.bin, xms10.15.0.10517.bin, xms10.15.0.10417.bin, xms10.15.0.10327.bin, xms10.15.0.10220.bin, and xms10.15.0.10125.bin Date: June 2024 Languages supported: English US...

XenCenter 2024.2.0 - For Citrix Hypervisor and XenServer

Who Should Install This Update? This XenCenter update is for customers who use XenCenter as the management console for Citrix Hypervisor 8.2 CU1 and XenServer 8. This version of XenCenter supersedes any previous version of XenCenter. It constitutes the following deliverable: File Name|...

Trackpad on the latest Magic Keyboards for iPad Pro M4 is not compatible with the CWA for iOS

The trackpad on the latest Magic Keyboards for the new iPad Pro M4 11-inch and 13-inch is currently not compatible with the Citrix Workspace app on iOS...

CWA 2402 - Microsoft Teams VDI plugin is not shown for Non-Admin user

When installing Citrix Workspace app 2402 LTSR for Windows CWA or later version with Administrator privileges, all the three Add-ons single sign-on, App Protection, Microsoft Teams VDI plugin are shown. But if installing CWA 2402 with non-admin user, all the three Add-ons are not shown...

Citrix EndPoint Management - Reconfigure your Firebase Cloud Messaging (FCM) in CEM console

As permigration guidance, Google is going to deprecate the FCM legacy APIs for HTTP, which is currently used in our Citrix Endpoint Management CEM FCM implementation. The migration deadline is on June 21, 2024. Customers need to migrate the FCM from legacy FCM API to HTTP v1 API. With the release...

InstallEmbeddedBrowser=N param is not honored by CWA 2403

The installation process for Citrix Workspace App for Windows 2403 is unable to honor command line parameters correctly, causing Citrix Enterprise Browser CEB to be installed even when the switch “InstallEmbeddedBrowser” is set to “N” Example : CitrixWorkspaceApp.exe /silent InstallEmbeddedBrowse...

After on-prem NetScaler Console (formerly ADM) upgraded to 14.1-21.60 VIP Licenses reduced warning

Duringupgrade from on-prem NetScaler Console formerly ADM version 13.0/13.1 to build 14.1-21.60 below warning is showed: Warning Text: Default NetScaler Console VIP Licenses will be reduced to 2 after the upgrade After upgrade from on-prem NetScaler Console formerly ADM version 13.0/13.1 to build...

Machine Creation Fails When Creating Remote PowerShell Session

The “Resources” environment test Check hypervisor storage fails with the following error: “While testing access to storage with ID MyStorageID, an error occurred while attempting to create a remote PowerShell session to host MyHostName.” The “Resources” environment test Check hypervisor...