How to check whether Citrix Licensing is in Grace Period using PowerShell?

This article describes how to use PowerShell cmdlets to check whether Citrix Licensing is in grace period and the number of hours remaining in the grace period...

How To: Check if HTTP/2 is being used in the NetScaler, and if so by which entities

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Storefront Installation Error Adding Local Administrators to CitrixStorefrontAdministrators Group

Install StoreFront with below error: There was an error adding user accounts in the Administrators local group to the CitrixStorefrontAdministrators local group.See the log files described in the article 'Troubleshoot Storefront' in the Storefront product documentation. Try adding these user...

After upgrade to VDA 2308, users getting message "You'll need a new app to open this ctxgeoloc link"

After upgrading to VDA 2308, when a user logs on, they receive a windows message stating: "You'll need a new app to open this ctxgeoloc link"...

Windows Workspace Authentication Error "incorrect user name or password" via NetScaler Gateway

When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password"two-factor basic authentication. And can't access Storefront resource list. While access same Gateway with Web Browser is working fine...

wfshell.exe consumes high CPU

While the ICA session is closed, Citrix WinFrame Shell wfshell.exe process doesn't exit. This process consumes high CPU in Task Manager...

How to auto execute shell command at a regular time every day using crontab

This article outlines the method to schedule a shell command at a regular time every day using crontab in an ADC...

Citrix Profile Management user configuration for Microsoft Edge

Microsoft announced retirement of Internet Explorer in Summer 2022, MS Edge was deployed to Citrix XenApp servers with published desktops. When users log off and log on again the MS Edge presents "Out of box" dialog prompts. MS Edge favorites, homepage, history, etc.are not preserved. This articl...

How to upgrade the SQL Server LocalDB (required for LHC) on the controllers

How to upgrade the local sql DB on the DDC's...

How to Connect the SQL Server Using a Specific Port in Citrix Session Recording Server

This article is designed to describe how to connect the SQL Server using a specific port in Citrix Session Recording Server...

How to Delete Many VDI and Their Accounts by Using PowerShell Command

This article is designed to describe how to remove a machine from machine catalog as well as hypervisor through PowerShell command...

Propagation Error: "Server is not reachable. Configuration settings might be out of date"

When selecting propagate changes in the primary Storefront server, the propagation completes successfully however the following warning and error ispresent in the server details: Warning - "Propagated changes today at . Some servers were not synchronized." Error - "Server is not reachable...

How to connect to Xenserver/dom0 and SVM on a SDX

Demonstrate how to connect to XenServer/dom0 and SVM on an SDX via CLI & GUI...

Launch failure with CDViewer.exe crash on kernelbase.dll .Net Runtime with Workspace App 2305

Launching a published app or desktop using Workspace App for Windows version 2305.0 23.5.0 might fail with the following error seen in the Application event logs of the affected client, Exception 1 : CDViewer.exe ... System.Runtime.InteropServices.COMException ... Exception 2 : Failing applicatio...

Can't Logoff Ghost Sessions “-” from Citrix Studio

Can't logoff the session in Studio, which is not even shown in VDAtask manager. Customer tried to hide the session with the below Powershell command, but this ghost session record still exists on Studio. "Get-BrokerSession -username Domain\username | Set-BrokerSession -hidden $true" Need to figur...

Failed to Publish FAS Certificate Template with "RPC server unavailable. 0x800706ba"

Failed to publishFAS certificate Template with"An error occurred: CCertAdmin::GetCAProperty:RPC server unavailable. 0x800706ba". On Domain Controller,there is an error message in Event Log "RPCCAUTHNLEVELPKTINTEGRITY"and EventID is 10036...

How to manually upload Telemetry data to CIS

This article explains the steps required when manually uploading the Telemetry data to CIS. Prerequisites V11.17.2 build 40000 license server or newer You must disable the automatic data upload before choosing to upload manually. Perform the following steps on your IT-managed/on-prem license serv...

STIG V-218773 - Recycling IIS App Pools on Storefront Servers

Address STIGV-218773 compatibility with Citrix Storefront vis a vis of the virtual memory an application pool uses...

How to configure Image portability service to migrate an Image to Azure Cloud?

How to configure Image portability service to migrate an Image to Azure Cloud?...

PVS-1912 - Write cache redirected to server

Write cache redirected to PVS server during PVS Target Boot...

How to configure Microsoft Edge in an App Layering Environment

App Layering 2409 As of release 2409 of application layering Microsoft Edge is now only updated and managed from the OS layer revisions. You must keep Edge up to date when you are updating versions of Windows in the OS layer. Also, if customers had previously deployed Edge in an application layer...

SSON not working with Microsoft Edge, Google Chrome and Firefox . Message "No logon methods are available on this platform" is seen.

After logging on to Chrome,Edge or Firefox this message is seen. No logon methods are available on this platform" After browsing to the Storefront URL a screen appears asking to detect if Citrix Workspace App ininstalled . Then this screen is seen...

"Cannot complete request" when connecting to SAML enabled store externally in Multi-Domain environment

"Cannot complete request" error with SAML enabled store in Multi-Domain environment Two-way Trust is added for the two domains where Infrastructure servers StoreFront, Federated Authentication Server, etc. are in Domain A and Users are in Domain B that is two different domains. Azure AD is the...

HTTP 301 StoreFront URL Redirect not working for Citrix Workspace App for Windows 21.05 or newer

When attempting to redirect your On-Prem StoreFront URL to your new Cloud Workspace URL, It works successfully when you use the Web Browser as the URL correctly redirects to your new URL. - But you encounter issues with Citrix Workspace App not redirecting to the new URL...

Citrix Workspace app showing white screen, screen does not refresh, app resize issues on client machines running Intel Iris Xe-Treiber video driver

-Citrix Workspace App won’t load/refresh, it stays just white screen -It is possible to refresh the apps by resizing the workspace app, but that is not a viable solution. -All version of Citrix workspace app is affected 20, 21.3, 21.4 TP...

Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to address CVE-2020-8299/ CVE-2020-8300

Secure Hub shows an error and fails to connect after upgrading to a fixed firmware build to addressCVE-2020-8299/ CVE-2020-8300. Users can no longer log in to Secure Hub or if already logged in cannot refresh policies...

SAML + LDAP using Nfactor gives error "You are not allowed to login. Please contact your administrator"

After hitting Netscaler for login, you are redirected to SAML and successfully login. Afterwards, you are redirected back to Netscaler and receive the error"You are not allowed to login. Please contact your administrator"...

StoreFront propagation fails with "Access is denied" error / joining the server group fails

When attempting to join the secondary storefront server the server group fails, Below events logged in the Primary storefront server Event ID2850,2203 === "An error occurred while executing the following command: 'Remove-DSClusterMember' The access was denied. === Or When attempting to propagate...

"You cannot logon to the specified server" error when login to Storefront server.

Only certain users cannot log on to storefront. Following events can be seen on the storefront server : Security events logs : Event 4625, Microsoft Window security auditing Failure Information : Failure Reason : User not allowed to logon at this computer. Status : 0xC000006E Citrix Delivery...

Hotfix XS80E008 - For Citrix Hypervisor 8.0

Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.0. All customers who are affected by the issues described inCTX263684 - Citrix Hypervisor Multiple Security Updatesshould install this hotfix. The mitigation for CVE-2018-12207 is disabled by default. You...

PXEChecker for Citrix Provisioning Services

Description PXEChecker is tool designed to troubleshoot configuration and environment related issues during the PXE boot process in Citrix Provisioning Services PVS. PXEChecker has two different tests: 1. Legacy BIOS Test.- Simulates the PXE boot process and analyzes the DHCP options on the DHCP...

XAPI Database Parsing Tool - Windows

Description This script applies an XML stylesheet to the XAPI database and creates a file that can be viewed in a web browser. The style sheet is an example of how data can be extracted from the database for quick offline troubleshooting and configuration analysis. Once the script has been ran...

Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

How to Factory Reset SDWAN 210-LTE without management access

Factory Reset 210 appliance when management access is not available...

How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an App or Desktop

Note: This is a master overview article. The solutions for each of the root causes is present in child articles shown in the following tables. The following error is displayed when launching an app “Cannot start App” or desktop: “Cannot start Desktop” Where to Start Troubleshooting Do you get the...

Unable to start application with SAML authentication "Cannot Start App" Event ID 28 Could not contact any Federated Authentication Servers

Launching an application or desktop fails when StoreFront is configured for FAS/SAML authentication. Error seen when user tries to launch an application or desktop: No errors are logged on the FAS server. Storefront will show event ID 28 with error showing "...Could not contact any Federated...

Citrix Files WebApp: How to Upload a File

This article describes how to upload a file to Citrix Files. In order to upload files, you must have the Upload permission on the destination folder. If you don't see the "Upload" option, you do not have the correct permissions and will need to contact your account administrator. TIP! Can't see t...

Citrix Receiver gives error "HDX Engine Stopped Working"

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer toCTX297149for more information...

Error: "Propagation failed on one or more servers" when you attempt to propagate changes to StoreFront Server Group

Consider the following scenario. You have two or more StoreFront servers in the Server Group. When you attempt to propagatechanges to the StoreFront Server Group, it might fail with the error: "Propagation failed on one or more servers " as shown in the screenshot below: Additionally, following...

How to Reset NetScaler MAS to Default Configuration

Citrix ADM, formerly NetScaler MAS This article describes how to reset NetScaler MAS to default configuration...

Install or upgrade to Citrix Director 7.x using Director .msi file

This article explains the prerequisites and steps to install or upgrade to Citrix Director 7.x using the Director .msi file. Note : Citrix recommends that you use the product installerinstead ofthe .msi file. Requirements Windows Server 2008 R2 or later IIS 7 or later .Net 4.5.1 or later...

Managing Printer Deployment Using Layers in the Unidesk Environment

While many brokering and persona management solutions provide mechanisms to manage printer deployment, you might find it easier to use Unidesk layers. Unidesk layers provide a flexible mechanism for managing printer deployments for different groups of users. When you use Unidesk layers to deploy...

FAS Authentication fails with an error "The username or password is incorrect"

When we try launching application or desktop with FAS configured in the StoreFront, we get an error "The username or password is incorrect"...

How Do I Perform Complete SSL Certificate Monitoring and Management Using NetScaler MAS

NetScaler Management and Analytics System allows you to perform complete SSL Certificate monitoring and management operations from one single console. When a NetScaler appliance is discovered in MAS, all the certificates that reside on the NetScaler appliance also get copied to MAS. This gives MA...

Unable to Delete Resources: There is currently an active background action

When attempting to delete hosting infrastructure either a Connection or Resources fromCitrix Studio, the following message appears: "Resources "Local storage" cannot be deleted because they are being used by the following Machine Catalogs and/or background actions:..." Background To avoid...

How to Set Up Windows ADFS Server to Test SAML Authentication with NetScaler Gateway

This article describes how to set up Active Directory Federation Services ADFS to integrate with NetScaler, test issues with SAML authentication using ADFS and exposes you to SAML authentication with NetScaler Gateway. Requirements Install Windows 2008 SP1 R2 configured in a domain 2008 R2 with S...

Citrix Workspace app for Windows Security Bulletin CVE-2025-4879

Severity - High Description of Problem A vulnerability has been discovered that impacts the Citrix Workspace app for Windows. Affected Versions The vulnerability affects the following supported versions of the Citrix Workspace app for Windows Current Release CR Citrix Workspace app for Windows...

Citrix Secure Access Client for Windows Security Bulletin for CVE-2025-0320

Severity - High Description of Problem A vulnerability has been discovered in the Citrix Secure Access Client for Windows. Refer to below for further details: Affected Versions The following supported versions of Citrix Secure Access Client for Windows are affected: Citrix Secure Access Client fo...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2025-5349 and CVE-2025-5777

Severity - Critical Description of Problem A vulnerability has been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer below for further details. Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway are affecte...

Linux VDA login fail

The newly installed LVDA encountered a login failure. When launching the virtual desktop, the Linux login screen appears, but even after manually entering the correct username and password, the system fails to authenticate and proceed to the desktop environment...