Graceful Logoff from a Published Application Renders the Session in Active State

Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, might result in the session not closing and the user being logged off. Sessions can be reset or exited correctly by manually resetting them, or by terminating remnant user processes i...

Database Creation Error when creating a new WEM database using a hyphen ("-") in the database name

When attempting to create a new WEM database when using a hyphen '-'in the name, an error appears saying "Database Creation Error". The Citrix WEM Database Management Utility Debug Log contains the following Exception: Exception - CreateVuemdb.Run : SqlDatabaseHelper. connection Error : 102 |...

How to Change Management IP and Default Gateway Using NetScaler CLI

This article describes how to change management IP address and add new default gateway address using NetScaler CLI. Changing the Default Gateway of the NetScaler appliance can only be done via the CLI. The NetScaler appliance can only have 1 Default Gateway defined at a time...

NetScaler-13.1-Error "Not logged in" is displayed in console or SSH session to NetScaler

You may see error "Not logged in" displayed in the console session to NetScaler and you are not able to run any commands in this console session. Similar issue may also happen with SSH session to NetScaler...

DaaS - Change master image it fails with "ProvisioningTaskError"

Unable to update DaaS Machine Catalog - Access Machine Catalog "Change master image" it fails with "ProvisioningTaskError" ErrorMessage - HandleExplicitStorage Failed Error retrieving item from path ""...

NetScaler-13.1-How to remove the "Server" header in the response with rewrite policy

How to remove the "Server" header in the response which exposes the server type information...

DaaS-Hosting-Failed to update the master image associated with the provisioning scheme.

While changing Master Image in AWS throwing an error "Failed to update the master image associated with the provisioning scheme." Export of error details: Transaction ID: xxxxxxxxxxxxxxxxx Action Name: MCUpdateMachineCatalog Exception: StudioErrorId : ProvisioningTaskError ErrorCategory :...

NetScaler Gateway - App launch failure Error: "Session reconnection timeout"

Users attempts to launch an application externally via NetScaler Gateway and observed the below error Application launch fails consistently and the behavior is same with both web browser and the Citrix Workspace Application...

Microsoft Security Update Validation Report April 2025

Microsoft’s April 2025 security updates have passed Citrix testing the updates are listed below. The testing is not all-inclusive; all tests are executed against English only environments and issues may still be found upon implementation. Follow best practices for testing and installing software...

Citrix WEM User Logon Service is causing logon delay

End Users are reporting high logon times After the Logon breakup from Citrix Monitor page, most of the time is being taken during the Interactive Session Phase When looked at the Logon process from the Desktop side, delay is observed at "Please wait for the Citrix WEM User Logon Service" stage...

WEM Agents are not listed in Console and failed to register

WEM Agents are not listed in Console and failed to register, Citrix WEM Agent Host Service Debug.log and Event Logs shows the below exception. ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.Security.SecurityNegotiationException : The caller was not authenticate...

uberAgent on MacOS displays splash screen at login, fails to recognize license file

uberAgent on MacOS displays a splash screen at login advising users: "Evaluation Version. Not for Production Use." uberAgent.log will show failure to read the licensing file. LicenseCheck,Starting license verification LicenseCheck,Copying license files from to cache LicenseCheck,Reading license...

Streamlining Microsoft Teams Roaming with Citrix Profile Management: A Guide for Administrators

This guide provides Citrix administrators with a concise and practical approach to configuring Microsoft Teams roaming with Citrix Profile Management UPM. It consolidates key information and best practices to ensure a smooth and efficient implementation. Prerequisites 1. Teams Roaming Enablement:...

Citrix Endpoint Management (aka XenMobile Server) 10.16.0 Rolling Patch 3

Package name: xms10.16.0.10318.bin For: XenMobile Server 10.16.0 Deployment type: On-premises only Replaces: xms10.16.0.10205.bin, xms10.16.0.10108.bin Date: August 2024 Languages supported: English US Important notes about this update As a best practice, Citrix recommends that you install this a...

InstallEmbeddedBrowser=N param is not honored by CWA 2403

The installation process for Citrix Workspace App for Windows 2403 is unable to honor command line parameters correctly, causing Citrix Enterprise Browser CEB to be installed even when the switch “InstallEmbeddedBrowser” is set to “N” Example : CitrixWorkspaceApp.exe /silent InstallEmbeddedBrowse...

Linux VDA launch gets stuck on blue\black screen after enabling FAS

When connecting Linux VDA using FAS authentication, the machine gets stuck on blue\black screen forever and the mouse cursor remains as X. On HDX Log: Following pattern repeats many times during this time. 2023-11-15 14:17:32.669 citrix-ctxlogin: : Logon Type Federated Authentication Logon...

High CPU utilization on the WEM Server

Norskale Broker Service.exe 1912 utilizes High CPU...

Hide "Virtual Disk status" icon from System tray on the endpoints

Disable the vDisk status icon from being displayed within the system tray on the endpoints after launching ICA sessions against PVS provisioned VDAs...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000-50G/15000Z-50G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020-50G/15020Z-50G, MPX/SDX 15030-50G/15030Z-50G, MPX/SDX 15040-50G/15040Z-50G, MPX/SDX 15060-50G/15060Z-50G, MPX/SDX 15080-50G/15080Z-50G, MPX/SDX 15100-50G/15100Z-50G, MPX/SDX 15120-50G/15120Z-50G Th...

ADC 13.0 - Error : Please log on. The server met an error. Please try again or contact your administrator

Error after login to Citrix Gateway: "Please log on The server met an error. Please try again or contact your administrator" Logging in works fine internally through StoreFront server, but fails when trying to log on through Citrix Gateway. The session policy was noted to be looking for a referer...

How to use vhd-util to Scan for Orphaned or Bad VHD Files

This article details how to use vhd-util to scan for Orphaned/Bad VHD Files. Requirements CLI connection to XenServer host, preferably through an SSH client Basic CLI command usage grep, less, tail LVM, EXT, or NFS storage type...

How to Force Secure and HttpOnly Cookie Options for Websites Using NetScaler Appliance

The web administrators may forceSecure and/orHttpOnly flags on the Session ID and the authentication cookies that are generated by the web applications. Modifying Set-Cookie headers to include these two options can be done using an http Load Balancing Virtual Server and Rewrite Policies on a...

How to install to Citrix ADM a Server Certificate

Steps to install a Server Certificate on Citrix ADM...

Failed to uninstall/install PVS target device software via SCCM or command line.

When using SCCM or using a command line, PVS target device installation failed due to filesystem filter driver CFsDep2.inf is not installed error...

Citrix XenServer Multiple Security Updates

Description of Problem A number of security vulnerabilities have been identified in Citrix XenServer that, depending on configuration, may allow a malicious user of a PV guest VM to crash or compromise the host. These vulnerabilities affect all currently supported versions of Citrix XenServer up ...

Error: "32 authentication policies are already bound" While Binding Authentication Policy

When multiple policies two-factor are used for one virtual server with the total number of policies exceeding 32, there will be error message popping up "32 authentication policies are already bound"...

WEM Agent: "An error occurred while building your environment. Agent processing will now stop."

WEM Agent produces error saying - "An error occurred while building your environment. Agent processing will now stop."...

How to Set Up Office with App Layering (Recipe)

Citrix App Layering - Microsoft Office Overview Microsoft Office is an application that is generally easy to install into a layer, and, if it will be used by itself, there are no complexities other than activation. If your organization's requirements are more complicated, then there will be more...

Capturing a continuous network trace( tcpdump ) on XenServer without filling the dom0

In certain situation, we are not sure when will the issue be reproduced and need to keep the network capture running. If the capture is run directly, it may fill up the dom0 filesystem and can crash the XenServer Host...

ADC-13.1-Rate limit gets hit unexpectedly when a rate limit identifier is used in different policies

When we invoke one rate limit identifier from different polices, the rate limit gets hit unexpectedly. The example config is as below: add stream selector IPURLSelector HTTP.REQ.URL CLIENT.IP.SRCadd ns limitIdentifier LIMITIPURL -threshold 3 -selectorName IPURLSelectoradd audit messageaction...

HTTPS access to NetScaler Console is failed after installing a new certificate

HTTPs access to NetScaler Console failed after installing a new certificate from GUI System -Administration -Install SSL Certificate in NetScaler Console...

NetScaler-13.1-How to implement authorization policy for Oauth user groups

In Oauth response, the user groups can be carried in the response with customized field. However, we can't relate the string of group to the group attribute of the user. We may have question for how to apply authorization policy for Oauth user groups. In this example, the default authorization...

2402 LTSR target device stuck initializing while checking the status of Hybrid joined machines

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Citrix Virtual Apps and Desktops - Citrix.Monitor.exe memory leak

Citrix.Monitor.exe is gradually taking up ram memory on the Delivery Controller. Number of threads increases every day 200+. Memory usage is very high 1GB+. Process memory dump shows a lot of threads with ‘SendMessagesToPendo’ on the call stack...

Kerberos KNOB stopped working

The KNOB “nsapimgr -ys arg1=1 -ys call=nsenablepreferredkrbetype” no longer works after upgrading from 13.1 to 14.1...

BlobTierInadequateForContentLength during Machine Catalog Update

The following error is seen while updating a MCS Machine Catalog after resizing the size of the Master VM disk. Exception: StudioErrorId : ProvisioningTaskError ErrorCategory : NotSpecified TaskState : FailedToCreateImagePreparationVm TaskStateInformation : Terminated ErrorId :...

Citrix Virtual Apps and Desktops - Unable to launch APP-V application from the VDA

When user tries to launch published app-v application there is an error displayed: The application failed to launch. This may be due to a network failure...

Licensed uberAgent still shows Evaluation Version splash screen at login

An operating system with uberAgent installed continues to show a splash screen during user login, stating the agent is running an Evaluation Version. The uberAgent.log file shows messages similar to the following: 2024-12-06 13:50:25.560 +0100,INFO ,WORKGROUP,SRV2016$,6372,LicenseCheck,Starting...

Session Launch Failure Issue when Anti Keylogging is enabled [Windows 11 24H2 Update]

On Windows endpoints with the most recent Windows 11 24H2 update, session launches may encounter failures when the anti-keylogging feature App Protection is enabled. This issue is attributed to the changes in Windows system APIs leveraged by App Protection features...

waf signature false positive

Enabled the WAF signature 82. Firefox user will trigger signature rule 998998 CVE-2022-21907 and blocked the access by WAF...

CWA 2405: Application launch fails after upgrading to CWA 2405

After upgrading CWA to 2405 app launch may fail with "Internal error" or "Connection Timeout". The issue is seen more frequently while trying to launch multiple applications at the same time. The ICA file gets downloaded but after sometime, "Connection timeout" error is seen. Sometimes, the first...

Purpose of CMSTART command

This article provides information about the command CMSTART. Purpose of CMSTART command Cmstart.exe is a process that runs when you log on to the XenApp server. It is called by winlogon. It is associated with Wfshell.exe, CltMgr.exe, and Icast.exe files. The cmstart is controlled by the following...

Citrix XML Services Configured for Farm Controller Fails to Respond to XML Service Transaction

Citrix XML Services configured for farm Controller fails to respond to XML Service transaction after installing Microsoft KB2919355 on Controllers. Uninstalling the patch KB2919355 on Windows 2012 R2 Controller resolves this issue...

Error code 1603 received when trying to upgrade Storefront

An error displays during Storefront upgrade "\CitrixStoreFront-x64.msi failed with error code 1603"...

NetScaler EPA scan fails on Mac OS Client

EPA scan fails on Mac OS client only, libs folder is missing in /Library/Application Support/Citrix. Note: Where the symbol indicates the relevant Mac OS user's home directory path...

Citrix FAS: Your session 'AppName' did not launch successfully due to error code 3500

Session launch fails in the double hop scenario as explained below, First Hop: Successful desktop Launch Second Hop: Session fails to launch with the error code “Your session 'AppName' did not launch successfully due to error code 3500. Please contact your administrator for more information about...

Login schema unable to be configured and the SELECT button grayed out

When configuring nFactor authentication, user is unable to select login schema xml in GUI page. The "SELECT" button is greyed out. Like below screenshot...

How to configure Image portability service to migrate an Image to Azure Cloud?

How to configure Image portability service to migrate an Image to Azure Cloud?...

How to Remove the "Skip Check" Option from Post-Authentication and nfactor EPA Scans

This article describes how to remove the "Skip Check" option from EPA.HTML on post-authentication NetScaler Gateway EPA scan. The solution in this article is meant for X1, Default, GreenBubble and RfWebUI portal themes...

How to Enable HA Using XenServer CLI

This article describes how to enable HA using XenServer CLI. HA can be enabled on a pool using either XenCenter or the command-line interface. In either case, you will specify a set of priorities that determine which VMs should be given highest restart priority when a pool is over committed...