How to disable "This Site is trying to open citrix workspace launcher" prompt when launch resource

"This Site is trying to open citrix workspace launcher" when launch resourcevia Edge or Google Chrome...

CVE-2016-5302 - Citrix XenServer Security Update

Description of Problem A security vulnerability has been identified in XenServer 7.0 that may allow an attacker on the management network who is in possession of Active Directory credentials for an AD account that is not authorised to manage a XenServer host to compromise that host. The following...

Citrix Virtual Apps and Desktop - Configuration, Policies and Security.

Introduction This article is a summary of the top support articles related to Citrix Virtual Apps and Desktop product configuration, compatibility and security. It also provides information related to Citrix Policies: Common issues, configuration and troubleshooting. Top Knowledge Content Securit...

CVE-2019-12044 - Buffer Overflow Vulnerability in Citrix ADC and Citrix NetScaler Gateway

Description of Problem A buffer overflow vulnerability has been identified in Citrix ADC and Citrix NetScaler Gateway which could possibly result in a denial-of-service in a specific configuration. This vulnerability has been assigned the following CVE number: • CVE-2019-12044: Buffer overflow...

Unable to Delete Resources: There is currently an active background action

When attempting to delete hosting infrastructure either a Connection or Resources fromCitrix Studio, the following message appears: "Resources "Local storage" cannot be deleted because they are being used by the following Machine Catalogs and/or background actions:..." Background To avoid...

Understanding and Configuring EPA Verbose Logging on Citrix Gateway

CLI Configuration Run the following command on NetScaler for PreAuth and PostAuth EPA logging: set vpn param –clientSecurityLog ON Note : For PreAuth and PostAuth logging, the vpn param MUST be used. If the clientSecurityLog is modified in a SessionAction whose Session Policy has a ClientSecurity...

Error: "License server is not connected" in Citrix Director

On the Director site, if you scroll down to check the connectivity of the CitrixLicense server to each of thecontrollers, it shows up as "License server is not connected"...

Windows Virtual Delivery Agent for CVAD and Citrix DaaS Security Bulletin CVE-2025-6759

Severity - High Description of Problem A vulnerability has been identified that impacts Virtual Delivery Agent for Windows used by Citrix Virtual Apps and Desktops and Citrix DaaS. Affected Versions: The vulnerability affects the following supported versions of Windows Virtual Delivery Agent for...

NetScaler 14.1 - STA server marked down

STA server status is Down on Gateway vserver though it is reachable from the NetScaler...

Error "Failed to create the Credential Wallet replication channel" after Upgrading StoreFront to Version 3.0.0.44

After upgrading previous versions of StoreFront to version 3.0.0.44 the following issues can be seen. Event Viewer Applications and Services Logs Citrix Delivery Services log: Level: Error, Source: Citrix Credential Wallet Service, Event ID: 1, Task Category 2302 Error Text:Failed to create the...

"The network logon service was not started" when logging onto PVS Target Device via Console

When logon PVS Target Device TD via console, it throws below error: "An attempt was made to logon but the network logon service was not started." TD VDI is unregistered status in Citrix Studio...

How to remove Secure Hub from an Android device enrolled using Legacy DA mode

How to remove Secure Hub from an Android device enrolled using Legacy Device Administrator DA mode...

NSC: NetScaler (Citrix ADC) MPX/SDX 15000-50G/15000Z-50G

Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020-50G/15020Z-50G, MPX/SDX 15030-50G/15030Z-50G, MPX/SDX 15040-50G/15040Z-50G, MPX/SDX 15060-50G/15060Z-50G, MPX/SDX 15080-50G/15080Z-50G, MPX/SDX 15100-50G/15100Z-50G, MPX/SDX 15120-50G/15120Z-50G Th...

Alt + PrtSc shortcut not working when using KeyboardEventMode = Unicode with a Japanese keyboard

In Citrix Workspace App for Linux, when using Unicode keyboard event mode with a Japanese keyboard, the Alt + PrtSc combination/shortcut does not work...

Automatically launch the downloaded .ica files when using Chrome browser

When you try to launch a published application or desktop from a browser by browsing to storefront or gateway URL, an".ica"file is downloaded. You need to click the .ica file to launch the session instead of auto launch...

Citrix Endpoint Management AutoDiscovery Service Migration FAQ

What Changed? On April 15th Citrix Legacy AutoDiscovery Service Records were migrated ads.xm.cloud.com to discovery.cem.cloud.us What will we see on first Logon? 1. Citrix Active Discovery Service ADSUI→ shows no domain claimed After login will see no domains in ADS UI when they first logon. No...

CVE-2014-1910 - SSL Certificate Validation Vulnerability in the Citrix ShareFile Mobile Application for Android and the Citrix ShareFile Mobile for Tablets Application for Android

Description of Problem A vulnerability has been identified in the Citrix ShareFile Mobile application for Android and the Citrix ShareFile Mobile for Tablets application for Android that could result in SSL certificates being incorrectly validated. This vulnerability has been assigned the followi...

WindowHistory Tool

Created Date: 03/22/2006 Updated Date: 09/29/2017 Please note: You can download the required file from the Citrix downloads website by visiting the following link:https://www.citrix.com/downloads/citrix-tools Navigate to your platform: WindowHistory64 4.0 for x64 Platforms| WindowHistory 4.0 for...

Storefront 3.12 - Cannot Join Server Group - Joining the Server Group failed. Joiner cleanup was unsuccessful. Please refer to the Windows Event Log for Details

When attempting to add a Storefront Server to a Server group the following error is observed on Joiner Server: Error:Cannot Join Server Group - Joining the Server Group failed. Joiner cleanup was unsuccessful. Please refer to the Windows Event Log for Details. See image below Event logs: Event 1 ...

CVE-2013-4786 for LOM vulnerability

Mitigation recommendations for vulnerability CVE-2013-4786: 1. Setup SSL on the LOM port to encrypt credentials during login. 2. Follow the Secure Deployment Guide for Citrix ADC to isolate all management ports including the BMC management port on a management VLAN as is industry best practice...

How to enable or disable self help portal in XenMobile server

This article provides instruction on how to enable or disable access to the Self Help Portal SHP...

NetScaler ADC and NetScaler Gateway Security Bulletin for CVE-2025-5349 and CVE-2025-5777

Severity - Critical Description of Problem A vulnerability has been discovered in NetScaler ADC formerly Citrix ADC and NetScaler Gateway formerly Citrix Gateway. Refer below for further details. Affected Versions The following supported versions of NetScaler ADC and NetScaler Gateway are affecte...

HTTPS access to NetScaler Console is failed after installing a new certificate

HTTPs access to NetScaler Console failed after installing a new certificate from GUI System -Administration -Install SSL Certificate in NetScaler Console...

Problem with the memory dump on MPX

Platform details exec: show ns hardware Platform: NSMPX-8900 8CPU+32GB+4F1X+6E1K+1E1K+1COL 8955 30010 Manufactured on: 8/7/2021 CPU: 2100MHZ Host Id: xxxxxxxx Serial no: xxxxxxxx Encoded serial no: xxxxxxxxxx Netscaler UUID: xxxxxxxxxxxx BMC Revision: 4.61 Pasting ns.log.2 output for cleaner logs...

NetScaler-13.1-Mastool version in Secondary node is showed as 0.0-0.0

Mastool version in Secondary node is showed as 0.0-0.0. The command to check mastool version in NetScaler is as below. shellcat /var/mastools/version.txt 0.0-0.0...

NetScaler-13.1-EPA scan failed with "Error while parsing client security configuration"

EPA scan failed with "Error while parsing client security configuration" in EPA log. ---------------------------- 2025-02-19 09:03:50.706 | 21708 | DEBUG | D | PRE AUTH EPA | token: |^M 2025-02-19 09:03:50.706 | 21708 | DEBUG | D | PRE AUTH EPA | Policy MACADDRanyofF8BXXXXXX28A returned 2004 |^M...

DaaS-Hosting-Failed to update the master image associated with the provisioning scheme.

While changing Master Image in AWS throwing an error "Failed to update the master image associated with the provisioning scheme." Export of error details: Transaction ID: xxxxxxxxxxxxxxxxx Action Name: MCUpdateMachineCatalog Exception: StudioErrorId : ProvisioningTaskError ErrorCategory :...

Citrix Licensing - Cannot connect to the license server with error id "XDDS:796F2703"

Citrix Studio cannot connect to the License Server 11.17.2 build 51000. It reports "certificate is not trusted or valid" with Error Id: XDDS:796F2703...

Director is not showing correct number of active sessions

Director is not showing correct number of active sessions. Number of active session in Studio console does not match with Director - Filters -Sessions option...

Citrix policies filtered by Client IP address not applying after 2411

Citrix policies are applied using as filter IP address of the client The IP addresses defined are the ones of the endpoints who has Citrix Workspace App installed The policy worked correctly before upgrading VDA to version 2411 However, when the VDA is upgraded to version 2411 or newer, the...

“Cannot Retrieve Data” on Citrix Director Dashboard error. Unable to see session information .

“Cannot Retrieve Data” on Citrix Director Dashboard error. Unable to see session information of User Connection Failures, Failed Single-session OS Machines, Failed Multi-session OS Machines data is missing. The following exception can be seen in CDF traces. Error:...

Citrix Profile Management user configuration for Microsoft Edge

Microsoft announced retirement of Internet Explorer in Summer 2022, MS Edge was deployed to Citrix XenApp servers with published desktops. When users log off and log on again the MS Edge presents "Out of box" dialog prompts. MS Edge favorites, homepage, history, etc.are not preserved. This articl...

How to Delete Many VDI and Their Accounts by Using PowerShell Command

This article is designed to describe how to remove a machine from machine catalog as well as hypervisor through PowerShell command...

Citrix Cloud - Setting admin timeouts in Citrix Cloud portal

Requirement to know what the current timeout limit is when using Citrix Cloud and if it is possible to change the limit with regards to a Cloud Studio Admin session. Need to be able to force the user to have to login again after a certain amount of time...

Migrate Citrix Virtual Apps and Desktop databases to a new SQL server

Please follow these steps. 1.Close all instances of Citrix studio. Any configuration changes even through powershell to be stopped while following the stepsYou can power down DDCs to be extra cautious Take VM snapshot or take backup of all Delivery Controllers. 2. Take full backup of Site, Monito...

"pb_op_longer_hb for critical process NSPPE-00 (1285) 150 secs" related log explanation

ns.log: Mar 9 22:29:11 gash-vpx-uat2 nssync: NSSYNC: SYNC started.... Mar 9 22:29:11 10.168.253.225 03/09/2023:14:29:11 GMT gash-vpx-uat2 0-PPE-0 : default EVENT STATECHANGE 4713434 0 : Device "self node 10.168.253.225" - State "SYNC start " Mar 9 22:29:12 gash-vpx-uat2 nssync: Send HA File sync ...

How to Generate a support file for ADC

This article shows users how to generate a support bundle from there ADC device...

Citrix PVS soap server service does not start and crashes after installing Microsoft January 2022 Updates (E.g. KB5008877 or KB5009546)

Since installing Microsoft January 2022 Updates like KB5009546 or KB5008877 the Citrix PVS soap server service doesn't start anymore. When trying to start this service it crashes right away. While this happens the Citrix PVS API service also stops working. Soapserver.exe crashes Event 1000 .net...

"You cannot logon to the specified server" error when login to Storefront server.

Only certain users cannot log on to storefront. Following events can be seen on the storefront server : Security events logs : Event 4625, Microsoft Window security auditing Failure Information : Failure Reason : User not allowed to logon at this computer. Status : 0xC000006E Citrix Delivery...

CVE-2018-18571 - Authentication Bypass vulnerability in XenMobile Server

Description of Problem A vulnerability has been identified in Citrix XenMobile Server that could permit an attacker to impersonate and take actions on behalf of any Mobile Application Management MAM enrolled device. The vulnerability has been assigned the following CVE number: • CVE-2018-18571:...

CVE-2016-9028 - Unauthorized Redirect flaw in Citrix NetScaler ADC could result in session hijack

Description of Problem An unauthorized redirect vulnerability has been identified in Citrix NetScaler ADC in the AAA-TM flow that could allow a remote attacker to obtain session cookies of a redirected AAA user. This vulnerability does not impact NetScaler Gateway. The following vulnerability has...

Error: "Management Interface: vDisk Properties were Lost" on Provisioning Services

Creating a vDisk fails before completion and displays the following error message: "Management Interface: vDisk properties were lost."...

Slow initial page load when connecting to Storefront after upgrading to 2411/2503

After installing StoreFront 2411/2503, connections made to the landing page for a Storefront Store i.e. https://example.com/Citrix/XenAppWeb, users experience a 6 second delay before the logon page fully loads...

How to create a PVS master target device on Hyper-V for Windows 11

The objective here is to creating a PVS master target device VM on Hyper-V, which can be used for both installing Windows 11 and also booting via PVS. Windows 11 has installation requirements which need both Secure boot and TPM available. Hyper-V VM options which are relevant here: Secure boot...

Citrix End User Experience Monitoring service fails to start on the VDA

Citrix End User Experience Monitoring service fails to start. When you try to start the service manually you get the error: service started and then stopped. CDF trace from the VDA shows the event: SemsController,NotMetricRelated Failed to start with exception: System.Security.SecurityException:...

Citrix Secure Access Client for Mac Security Bulletin for CVE-2025-1222 and CVE-2025-1223

Description of Problem Vulnerabilities have been discovered in Citrix Secure Access Client for Mac. Refer to below for further details: Affected Versions: The following supported versions of Citrix Secure Access Client for Mac are affected: Citrix Secure Access Client for Mac versions BEFORE...

Error: "HVM is Required for this Operation" when Trying to Start the VM in XenServer

Example 1 When trying to start the virtual machine VMthe following error is returned: “ There were no servers available to start VM ” The reason is displayed as “ HVM Hardware Virtual Machine is required for this operation ” Example 2 When trying to migrate a Windows VM from one host to another...

Error: "Unable to Create Deployment" on StoreFront

The installation of StoreFront fails and the error message “Unable to Create Deployment ” is displayed on the console: The following are the Event Viewer Errors: Source: Citrix Delivery Services AdminEvent ID: 1Description:...

How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session

This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...

Error event ID 5002 recorded on StoreFront server

When starting Citrix Workspace, the User Name and Password inputs are not displayed. Restarting StoreFront temporarily resolves the issue. The following error event log was recorded in the StoreFront Event Viewer. Event ID 5002, Application Pool Citrix Delivery Services Authentication has been...