5316 matches found
VDA 2203 OS Windows 11 || Username password incorrect with domain passthrough and SSON not working
Username password incorrect with domain passthrough and SSON not working...
WEM Agents are not listed in Console and failed to register
WEM Agents are not listed in Console and failed to register, Citrix WEM Agent Host Service Debug.log and Event Logs shows the below exception. ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient : System.ServiceModel.Security.SecurityNegotiationException : The caller was not authenticate...
Citrix Workspace App for Windows restarts after .NET upgrade
Citrix Workspace App Restart Issue: Mitigating .NET Runtime Upgrade Impact If the user endpoint updates the .NET Desktop Runtime, any .NET Core-based app running at the time of the update might exhibit inconsistent behavior. To mitigate this issue, Citrix Workspace App restarts itself. Behavior o...
CWA 2405: Application launch fails after upgrading to CWA 2405
After upgrading CWA to 2405 app launch may fail with "Internal error" or "Connection Timeout". The issue is seen more frequently while trying to launch multiple applications at the same time. The ICA file gets downloaded but after sometime, "Connection timeout" error is seen. Sometimes, the first...
How to Successfully Test Citrix StoreFront Beacons Inside a Remote Desktop Session
This article describes how to successfully test the Citrix StoreFront Beacons functionality with Citrix Receiver 3.1 Standard or later when connecting to workstations using a Remote Desktop session RDP. By default, a configured Citrix Receiver 3.1 Standard or later with Beacons and stores always...
Error: "Unable to Create Deployment" on StoreFront
The installation of StoreFront fails and the error message “Unable to Create Deployment ” is displayed on the console: The following are the Event Viewer Errors: Source: Citrix Delivery Services AdminEvent ID: 1Description:...
Error "Failed to create the Credential Wallet replication channel" after Upgrading StoreFront to Version 3.0.0.44
After upgrading previous versions of StoreFront to version 3.0.0.44 the following issues can be seen. Event Viewer Applications and Services Logs Citrix Delivery Services log: Level: Error, Source: Citrix Credential Wallet Service, Event ID: 1, Task Category 2302 Error Text:Failed to create the...
When upgrading NetScaler getting error -bash: ./installns: /usr/bin/perl: bad interpreter
When upgrading NetScaler getting error ./installns: /usr/bin/perl: bad interpreter: No such file or directory...
Workspace error "Unable to add account with the given server URL"
After adding Gateway URL on Windows Workspace, we can see below error: -------- Unable to add account with the given server URL. Ensure that it is correct or enter your email address --------...
How to Delete Many VDI and Their Accounts by Using PowerShell Command
This article is designed to describe how to remove a machine from machine catalog as well as hypervisor through PowerShell command...
Published Desktop session stuck at grey screen on session launch
Published Desktop session stuck at grey screen on session launch. You may see Citrix CTXUVI error events in Windows system Event logs with ID 1003/1005 on Citrix VDAs CTXUVI Driver Injection failure...
Citrix FAS - Incorrect username and password
Incorrect username and password FAS After launching desktop when users tries to log on. No error on the certificates, no error in "Application" and "System" in the FAS server. VDA event logs Windows logs Security and looking for audit failure at the same time as the login failure: 0xC000006A| use...
FAS: Information about Microsoft KB KB5014754/CVE-2022-34691, CVE-2022-26931 and CVE-2022-26923
• SSO will fail while trying to launch published resources and users will get the error that "The username or password is incorrect". They will be able to manually authenticate after clicking OK on VDIs/published desktops but there might be issues with published applications. • FAS will be able t...
NSC: NetScaler (Citrix ADC) MPX/SDX 15000-50G/15000Z-50G
Citrix Systems, Inc. announces a Notice of Status Change for the NetScaler Citrix ADC MPX/SDX 15020-50G/15020Z-50G, MPX/SDX 15030-50G/15030Z-50G, MPX/SDX 15040-50G/15040Z-50G, MPX/SDX 15060-50G/15060Z-50G, MPX/SDX 15080-50G/15080Z-50G, MPX/SDX 15100-50G/15100Z-50G, MPX/SDX 15120-50G/15120Z-50G Th...
Error:"resource already exists" When Installing a Certificate on NetScaler Appliance
When you install a certificate on the NetScaler appliance, the following error message appears: "resource already exists" Background When you create certificates, each certificate must have a unique serial number. Additionally, the certificate has the following components that help identify a...
Android Secure Mail Error "THE VPN SERVICE HAS FAILED TO CONNECT"
Secure Mail users receive an error : The VPN service has failed to connect. In the Secure mail logs we find : "2017-03-21T15:30:42.260+0800","MDX-ErrorCodes","WARNING 3","ErrorCodes = 507 507 = Vpn "2017-03-21T15:30:43.946+0800","MDX-ErrorCodes","WARNING 3","ErrorCodes = 602 602 = VpnFailedOption...
How to Enable HA Using XenServer CLI
This article describes how to enable HA using XenServer CLI. HA can be enabled on a pool using either XenCenter or the command-line interface. In either case, you will specify a set of priorities that determine which VMs should be given highest restart priority when a pool is over committed...
Understanding and Configuring EPA Verbose Logging on Citrix Gateway
CLI Configuration Run the following command on NetScaler for PreAuth and PostAuth EPA logging: set vpn param –clientSecurityLog ON Note : For PreAuth and PostAuth logging, the vpn param MUST be used. If the clientSecurityLog is modified in a SessionAction whose Session Policy has a ClientSecurity...
XenServer Security Update for Multiple Issues
Severity: High Description of Problem Several issues have been identified that affect XenServer 8.4. These are: An issue that may, in some circumstances, allow a malicious privileged user in a guest VM to compromise the host. This issue has the following identifier: CVE-2026-23558 An issue that m...
Resetting SDX Xenserver password if Xenserver is 7.1 and above with xe-serial option
If we have to reset SDX Xenserver password and if we do not have LOM access. we use the Xe-Serial option as mentioned below...
NetScaler Enters Grace Period After Reboot for 5 to 10 minutes
NetScaler Enters Grace Period After Reboot "Running in Grace. System will lose capacity after" for sometime...
Citrix Virtual Apps and Desktop - Configuration, Policies and Security.
Introduction This article is a summary of the top support articles related to Citrix Virtual Apps and Desktop product configuration, compatibility and security. It also provides information related to Citrix Policies: Common issues, configuration and troubleshooting. Top Knowledge Content Securit...
Purpose of CMSTART command
This article provides information about the command CMSTART. Purpose of CMSTART command Cmstart.exe is a process that runs when you log on to the XenApp server. It is called by winlogon. It is associated with Wfshell.exe, CltMgr.exe, and Icast.exe files. The cmstart is controlled by the following...
Citrix XML Services Configured for Farm Controller Fails to Respond to XML Service Transaction
Citrix XML Services configured for farm Controller fails to respond to XML Service transaction after installing Microsoft KB2919355 on Controllers. Uninstalling the patch KB2919355 on Windows 2012 R2 Controller resolves this issue...
Linux VDA launch gets stuck on blue\black screen after enabling FAS
When connecting Linux VDA using FAS authentication, the machine gets stuck on blue\black screen forever and the mouse cursor remains as X. On HDX Log: Following pattern repeats many times during this time. 2023-11-15 14:17:32.669 citrix-ctxlogin: : Logon Type Federated Authentication Logon...
How to mitigate the HTTP/2 Rapid Reset vulnerability (CVE-2023-44487) on NetScaler
Advise how to mitigate the HTTP/2 Rapid Reset vulnerability on NetScaler...
VMs fail to boot with error: "SR_BACKEND_FAILURE_46, The VDI is not available"
VMs fail to boot with error: SRBACKENDFAILURE46 ; The VDI is not available opterr='INTERNALERROR', 'Syserror\\n "/var/run/nonpersistent/forkexecd/executecommandgeterrc83846.log: Too many open files"';...
Cloud connector disconnected - event id 514
In a resource location with multiple cloud connectors, some of them show as "disconnected" in Citrix Cloud or the Cloud Dashboard page. Other Connectors do not display the problem. All Cloud Connectors in the same VLAN. Cloud Connector Connectivity Check Utility does not detect any problems with...
Hide "Virtual Disk status" icon from System tray on the endpoints
Disable the vDisk status icon from being displayed within the system tray on the endpoints after launching ICA sessions against PVS provisioned VDAs...
PVS-1912 - Write cache redirected to server
Write cache redirected to PVS server during PVS Target Boot...
How to Enable StoreFront Verbose Logging
This article explainshow to use PowerShell to enable the native verbose logging and how to use Microsoft’s DebugView tool to collect traces. Requirements Basic knowledge of PowerShell...
Secure Mail does not sync emails after upgrading to version 10.6.0
Emails are not syncing for users after the Secure Mail update to 10.6.0. We will see the following Socket errors in the logs: 2017-07-25T06:17:37.266-0400 AGTunneler INFO 4 -AGSocket connect:withPort: -AGSocket connect:withPort:: CallOriginalconnect errno = 36 - 'Operation now in progress', fd = ...
Error: "To Use Desktop Lock Feature, Make Sure Receiver is Installed and is Working Fine With Single Signon" While Installing Desktop Lock
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Trying to install and activate Desktop Lock, but cannot get it to install. "To use Desktop Lock...
Citrix Secure Access Client for Windows Security Bulletin for CVE-2025-0320
Severity - High Description of Problem A vulnerability has been discovered in the Citrix Secure Access Client for Windows. Refer to below for further details: Affected Versions The following supported versions of Citrix Secure Access Client for Windows are affected: Citrix Secure Access Client fo...
NetScaler-13.1-How to remove the "Server" header in the response with rewrite policy
How to remove the "Server" header in the response which exposes the server type information...
User SID is displayed in Workspace UI after sign-in through SAML authentication
In the use case of SAML using Azure AD and AD identities for Workspace authentication, when end user sign-in Citrix Workspace, Workspace UI just shows a Security Identifier SID, instead of the user’s display name...
Citrix Workspace App - RemotePC ICA session freezes intermittently
Users may experience a session freezing issue while working on the ICA session to Remote PC. They may also see black screen on the console of the Remote PC with unresponsive keyboard and mouse after disconnecting from the ICA connection. The machine can be recovered only by rebooting the Remote P...
PVS Configuration Wizard Error: Insufficient Privileges
When creating a new PVS farm by running configuration wizard, and selecting option to register the PVS server with a CVAD farm, configuration wizard returns an error: The current user needs to be a Machine catalog Administrator or higher on the Citrix Virtual Desktops Controller at "servername"...
uberAgent on MacOS displays splash screen at login, fails to recognize license file
uberAgent on MacOS displays a splash screen at login advising users: "Evaluation Version. Not for Production Use." uberAgent.log will show failure to read the licensing file. LicenseCheck,Starting license verification LicenseCheck,Copying license files from to cache LicenseCheck,Reading license...
Streamlining Microsoft Teams Roaming with Citrix Profile Management: A Guide for Administrators
This guide provides Citrix administrators with a concise and practical approach to configuring Microsoft Teams roaming with Citrix Profile Management UPM. It consolidates key information and best practices to ensure a smooth and efficient implementation. Prerequisites 1. Teams Roaming Enablement:...
Hotfix XS82ECU1084 - For Citrix Hypervisor 8.2 Cumulative Update 1
Who Should Install This Hotfix? This is a hotfix for customers running Citrix Hypervisor 8.2 Cumulative Update 1 and is only available to customers on theCustomer Success Servicesprogram. Note: Citrix Hypervisor 8.2 Cumulative Update 1 reaches end of life on Jun 25, 2025. Upgrade toXenServer...
Citrix PVS rebalancing leaves target devices unresponsive with CheckPoint agent installed
Rebalancing PVS targets devices ends up with the target devices in an unresponsive frozen state. The only method to recover target devices is to force restart the target devices on the hypervisor. Customer validated all PVS servers are configured as PVS login servers. Target devices fail to...
How to Configure a Promiscuous Virtual Machine in XenServer
This article describes how to configure a Virtual Machine VM running on XenServer to behave promiscuously on the network, that is, allow it to see all network traffic on the Physical Network Interface PIF. Certain applications, such as network diagnostic or performance monitoring tools, might...
InstallEmbeddedBrowser=N param is not honored by CWA 2403
The installation process for Citrix Workspace App for Windows 2403 is unable to honor command line parameters correctly, causing Citrix Enterprise Browser CEB to be installed even when the switch “InstallEmbeddedBrowser” is set to “N” Example : CitrixWorkspaceApp.exe /silent InstallEmbeddedBrowse...
Unable to login to Citrix Cloud - Error: "incorrect username, password or token"
Unable to login to Citrix Cloud to access virtualized app. The error message "incorrect username, password or token" is displayed. The process of setting up MFA works perfectly, but once Authenticator App is paired and actual login attempted, it always fails...
Store Creation Fails with "Set-DSNewClusterEnvironment" privilege related errors
The below error occured when the user is creating new stores on the Storefront server: Citrix.DeliveryServices.PowerShell.Command.RunnerInterfaces.Exceptions.PowerShellExecutionException: An error occurred running the command: 'Set-DSNewClusterEnvironment' Not possible to enable all the required...
Automating Citrix Probe Agent Installation and Configuration
Purpose This article contains instructions on using PowerShell to automate the installation and configuration of Citrix Probe Agent. The PowerShell script can be downloaded from this page. The same script can also be used to update the configured values for an existing installation of Probe Agent...
Alt + PrtSc shortcut not working when using KeyboardEventMode = Unicode with a Japanese keyboard
In Citrix Workspace App for Linux, when using Unicode keyboard event mode with a Japanese keyboard, the Alt + PrtSc combination/shortcut does not work...
How to use vhd-util to Scan for Orphaned or Bad VHD Files
This article details how to use vhd-util to scan for Orphaned/Bad VHD Files. Requirements CLI connection to XenServer host, preferably through an SSH client Basic CLI command usage grep, less, tail LVM, EXT, or NFS storage type...